Your Guide for SuccessKEUNE ACADEMY by 124

Student Rules and Responsibilities

IndexStudent Rules and Responsibilities Section I pg. 3General Rules pg.3-7Satisfactory Academic Progress (SAP)/Evaluation Procedures pg. 8-11Leave of Absence pg.11-12Transfer Hours pg.12Testing pg.12-15Appearance pg.16-17Weather/emergencies pg.18Graduation Requirements/Student Dismissals pg.19Holidays pg.20Services pg.20Orientation pg.20Student Lounges pg.21General Code of Conduct Section II pg.21Personal Conduct pg.21-22Supplies pg.22-23Food pg.23Cell phone/Phone Policy pg.24Soliciting/Loitering/Facebook pg.25Clinic Practice General Rules Section III pg.26-34Hygiene/Sanitation/Sterilization pg.26-27Implements/equipment/supplies pg.28Greeting Clients pg.28Clinic/Classroom pg.28Conversations pg.28-29Product Supply Usage pg.29Client Service/ Sales and Retail pg.31Student/Family/Family Hair Services pg.31-32Zonal Teaching pg.33Level System pg.33-34Greeting Client and Consultations Section IV pg.35-39Greeting Clients pg.35-36Client Consultations pg.36-37Service Preparation pg.37-38Service Completion pg.38-39Golden Rules for Creating the Environment pg.39-40

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STUDENT RULES AND RESPONSIBILITIES – Section I

The Rules and Responsibilities outlined herein are designed to make your learning experience positive and pleasant. Some of the rules/responsibilities are required by your licensing agency

and some are intended to prepare you for a career in the beauty industry.

General Rules for Programs:

1. School Hours: In order to ensure a prompt start to classes and allow for adequate preparation for the day, students should arrive at school 15 minutes prior to the school’s official start time of 8:00 a.m.

EX: of arrival time is 7:45. Outlined below is a breakdown of the student schedule. Please review this information to familiarize yourself with your hours. Tuesday through Saturday

8:00 am to 3:30 pm½ hour lunch and (2) 15 minute breaks

2. Late arrival/ Tardy/ Early Dismissal : Students reporting to class at 8:01 a.m. or later are considered late/tardy.

a. Students who will be late/tardy are required tocall 678-735-4762 prior to 7:45 am.

b. Students are allowed three (3) tardies per month. Being tardy more than 3 times per month will result in being dismissed from the school for the day.

c. All tardy students will be required to obtain a tardy slip from guest services signed and dated by both student and guest services to be allowed into the classroom or clinic. Upon entering classroom, student must provide instructor with tardy slip.

d. If this practice continues, you may be terminated. Students arriving late will not be allowed to clock in after 8:15am. Any

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exception must be approved by the General Manager or someone in management and must check in at the front desk to alert them of the fact that you are present.

e. Students requesting to leave early must fill out the appropriate forms and do so by 10:00a.m. Exception is an emergency.

f. Students may not request an early dismissal on Saturdays. If student knows they will need to leave early, they should not attend school that day. Exception is an emergency.

g. Students on clinic floor have to do so 24 hours in advance unless an emergency

h. Students must request an early dismissal 2 days before the last day of the school week. If a student leaves early on the last day of the school week they must provide documentation to Director of education on the morning of the following school day for why they had to leave, dated for the last day of the school week the student left school early. If they do not provide documentation to Director of education they will not be allowed to stay at school the following school day.

3. Absence: (General ) Students are required to notify the school EACH DAY he/she will be absent (for any reason).

a. Students must call in prior to7:45am to report that they are going to be absent.

b. All absences will be documented in the Smart School Management system with the reason for the absence.

c. Excessive absences that force you past your contract date stated on your enrollment agreement will result in extra $15 per hour fee.

d. If a student is absent on the last day of the school week or the last day before a holiday, must provide documentation to the Director of Education on the next school day morning for why they had to leave - dated for the day of the student did not attend school. If they do not provide documentation to the Director, the student will not be allowed to stay at school on the next open day.

These fees must be paid in advance of classes being taken.

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Regulations stipulate that a student may be dismissed if his/her cumulative attendance rate does not meet the required

minimum of 80% at a scheduled evaluation as outlined in his/her contractual agreement.

4. Class Schedules and Attendance Policy: a. Classes begin promptly at 8:00 a.m. b. Roll call: student must be at roll call to be counted present.

5. Classroom and clinic floor students: a. Must be in the class on clinic floor no later than 8:00 a.m.

b. Any student clocking in to school later than 8:15am will be sent home for the day unless they have received prior approval.

Students: 8:00am–3:30pm(Tuesday–Saturday)(2) 15 minute breaks ½ hour lunch

(All lunches should be taken by 2 p.m. daily)

6. I.D. Cards and Clock In/Clock Out : a. All students are issued two ID badges, which are also used as time

cards. b. Students are required to wear the ID tag at all times while on school

premises. c. Each student is responsible for properly clocking in/out as needed at

the arrival and departure of school.d. If for any reason you forget to clock in or out, you must fill out a

“time clock adjustment” form immediately and have an instructor

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sign it. Instructor will not sign the form if they cannot verify attendance for time written.

e. Under no circumstances should a student clock in/ out for another student. Doing so could result in suspension or dismissal from school.

a. Issuance of additional ID cards, after the 2nd card, is $6.00. They must be paid to administration at the time the new card is processed/issued

b. Any student who continuously does not clock in (after three instances) because they have lost their time card will be required to purchase one.

c. Student may be refused a manual time entry if the student does not purchase a card.

7. Authorized Leaves of Absence (LOA): A student with an approved leave of absence by the school is not considered withdrawn unless the student does not return to school at the end of the leave, as outlined by the leave of absence form upon submission of the request for leave.

a. A leave of absence must be requested by the student by the date the LOA starts and should be requested in writing. The request must include the reason for the LOA, the date the LOA starts and the date the student will return to school. The request should then be dated, signed and submitted to administration. However, should the need dictate, a student may make the request via a telephone call or email to Student Services or Director of Education.

b. Upon taking a leave of absence, you must be up to date on your tuition payments to Keune Academy by 124.

c. No payments should be withheld from the method of payment that is chosen by the student.

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d. Title IV Federal Aid students should meet with Financial Aid Director to discuss any ramification that might affect your future aid payments.

e. An amendment to your contract will be necessary to extend the contract graduation date.

f. Students will only be allowed one LOA during their program.

A leave of absence may be no more than 60 days in length or no less than seven days.

8. Personalized Plan of Improvement (PPI): Any student who has additional needs will be placed on a Personalized Plan of Improvement specific to his/her needs.

a. Example: Students returning from LOA or students who fail portions of a final exam.

b. Any student who will need PPI will have a meeting with the Director of Curriculum to determine the plan.

9. Standards and Criteria: Students are required to meet all established standards and criteria to determine progress and competence in both academic study as well as practical training, throughout the entire course he/she has enrolled in.

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a. An 80% minimum average is required for both academic study and practical training at scheduled evaluation periods.

b. The weighting calculation is as follows: grades test=33%, major test=33%, labs=34%.

c. Students must maintain an 80% minimum cumulative attendance rate during scheduled evaluation period in order to remain enrolled in his/her program.

SATISFACTORY ACADEMIC PROGRESS / EVALUATION PROCEDURES

Satisfactory Academic Progress Policy Satisfactory Academic Progress in attendance and academic work is a requirement for all students enrolled at Keune Academy by 124. NOTE: Students receiving funds under any Federal Title IV financial aid program must maintain 80% academic and attendance progress in order to continue eligibility for such funds.

A. Satisfactory Academic Progress Evaluations : All students attending Keune Academy by 124 will receive an evaluation report card (progress report generated by Smart) two times during the program; at 450 scheduled hours of the program, and at 900 scheduled hours of the program. For the Instructor course, they are evaluated once during their program; at 375 scheduled hours of the program. Keune Academy by 124 will notify students of any evaluation that impacts that student’s eligibility for financial aid. All students will receive a copy of their satisfactory academic progress evaluation and sign and return to administration as well as a copy they can keep for their own records. All students, if absent when the satisfactory academic progress evaluations are given to all students, will be given their satisfactory academic progress evaluation upon their return to school to sign and be placed

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in their file as well as the copy to retain for their own records. Students are tested in theory after each chapter and practical work as it is performed.

B. Grading Procedures : Students are assigned theory study and a minimum number of practical/teaching requirements. Theory is evaluated after each unit of study. Practical assignments are evaluated as completed and counted toward course completion only when rated as satisfactory or better. Students must maintain a minimum GPA of 80%. In order to graduate, students must pass all exit exams with a grade of 80% or higher.

The grading scale for this course is defined as follows: 96-100 …………… Excellent

96-89……………. Above Average

88-80……………. Average

79% or below……..Unsatisfactory

C. Determination of Progress Status : The school realizes that not all students’ progress at the same rate. However, all students are expected to show a measurable rate of progress and development relative to their individual abilities. The school has, therefor, adopted the following policy statement to uniformly apply to all students. The standards set forth by the school as minimum requirements for maintaining Satisfactory Academic Progress are (1) for all students to maintain a passing grade average of 80% or better in theory sciences and practical work throughout the course. (2) for each student to maintain an 80% minimum attendance rate. Students must complete the course within 125% maximum time frame. Any Hair Design student that reaches 1656.25 scheduled hours has reached the 125% maximum time frame. If student exceeds 1656.25 scheduled hours, they will immediately be dropped from the program. Any student of the Instructor Program

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that reaches 937.5 scheduled hours as reached the 125% maximum time frame. If student exceeds 937.5 scheduled hours, they will immediately be dropped from the program. Students who meet the 80% minimum requirements for attendance and academic progress shall be considered to be making Satisfactory Academic Progress until the next scheduled evaluation. If a student is not making Satisfactory Academic Progress at evaluation time, the said student will be placed on a warning given that it is determined that satisfactory academic progress standards can be met by the end of the subsequent evaluation period.

D. Warning Academic/ Attendance : Students who do not achieve Satisfactory Academic Progress at an evaluation period in academic and/or attendance for the first time will be placed on a warning until the next scheduled evaluation period. While on the warning, the student will be deemed to be making Satisfactory Academic Progress and will still be eligible for Title IV funds.

E. Probation Academic/ Attendance: At the next scheduled evaluation, if a student has not regained Satisfactory Academic Progress, the student will be deemed NOT to be making Satisfactory Academic Progress, all federal student aid will cease and student will be terminated from the program unless student has appealed decision and prevails upon appeal. If a student has appealed and prevailed upon appeal, said student will be placed on probation and considered to be making Satisfactory Academic Progress during the first probationary period. Only students who have the ability to meet Satisfactory Academic Progress Policy standards, by achieving a minimum of 80% attendance and 80% GPA, by the end of the evaluation period may be placed on probation.

F. Re-establishment of satisfactory academic progress: Students may re-establish Satisfactory Academic Progress and Title IV

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aid, as applicable, by meeting minimum attendance and academic requirements by the end of the probationary period.

G. Appeals: If a student is determined to not be making Satisfactory Academic Progress, the student must appeal the determination by filing a written appeal to the General Manager within three (3) business days of the determination if the student wishes to remain in school until the next scheduled evaluation. The appeal should include the reason(s) why the student failed to make satisfactory academic progress, what has changed in the student’s situation that will allow the achievement of Satisfactory Academic Progress at the next evaluation and provide any supporting documentation. Acceptable reasons for an appeal include: the death a relative, an injury or illness of the student, or other allowable circumstances. An appeal hearing will take place within five (5) days of the receipt of the written appeal. The Director of Education will make a decision within three (3) business days of the hearing. The decision will be final and will be communicated to the student in the form of written documentation within (3) business days of the hearing. A copy of the appeal along with written documentation of the results of the appeal will be placed into the student’s file. If a student prevails on appeal, the student will be considered to be making Satisfactory Academic Progress and will be re-entered into the program and Title IV aid will be reinstated. The student will continue to be evaluated at scheduled evaluation periods after re-entering the program.

H. Students who re-enter school will return making the same satisfactory academic progress as when student withdrew, were terminated or are returning from an official leave of absence. Students on a leave of absence will have the contract period and maximum time frame extended by the same number of days in the leave of absence.

I. Course incompletes, repetitions and non-credit remedial courses do 11

not apply at Keune Academy by 124 and have no effect of progress status.

LEAVE OF ABSENCE: Students returning from a leave of absence or other official interruption of training must return to school in the same Satisfactory Academic Progress status they had prior to their departure. A student returning from leave of absence is ensured that the student’s contract period and maximum time frame will be changed by the same number of days taken in the leave of absence. When student is on a LOA, no credit/clock hours can be earned.

Withdrawal: Any student who withdraws from his/her contracted course, or fails to complete his/her training, will have a notice placed in his/her student file as to progress at the point of withdrawal. A student making Satisfactory Academic Progress at the point of withdrawal may apply for re-enrollment in the school and will be considered to be making Satisfactory Academic Progress at the point of re-entry. A student failing to meet minimum satisfactory requirements at the point of withdrawal will be put on probation for a minimum of 180 days when accepted for re-enrollment.

Transfer Hours: Transfer hours from another institution are not accepted at Keune Academy by 124. Therefore, they have no effect upon this policy.

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STUDY, STUDY, STUDY

Hair Design Testing

Each phase will have a practical final exam and at least one theory final exam over material covered. For testing information pertaining to a specific phase in the program, please refer to the syllabus provided on the first class day of each phase.

Chapter TestsTests over each chapter are taken online. These must be completed by the scheduled date and must include the student’s name and ID number (refer to Phase 1 class syllabus for detailed instructions). Consequences of not doing so are receiving a ZERO for that test grade with no opportunity for a re-take. The only exception warranting a re-take would be sickness or extreme circumstances such as death in immediate family WITH PROOF of such event.

Final Exams Written Theory Exams

There will be a written, theory final exam given at the end of phases 1, 2, and 3 covering specific theory information. In addition, there will be a written midterm exam in phase 1. If a student does not pass these exams with an 80% or higher, they will be given the option of taking one scheduled re-take within two days of failed test. The student will be given the higher of the original and re-take exam grades.

There will be a written, comprehensive final exam at the end of phase 4 over all chapters taught. The phase 4 final exam MUST be passed with an 80% or higher in order to graduate. A maximum of 2 re-takes will be scheduled for a student who does not pass this exam prior to rescheduling them in theory classes. The student will receive the highest grade out of the three attempts. If a student does not score 80% or higher after 2 re-takes, he or she will be scheduled back in theory classes to help increase theory understanding. Throughout the time a student is repeating

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classes, re-takes will be scheduled to give that student the opportunity to pass the exam.

Color Theory Exams

There will be written, color theory final exams and formulation final exams given at the end of phases 2, 3, and 4. If a student does not pass these exams with an 80% or higher, they will be given the option of taking one scheduled re-take within two days of failed test. The student will receive the higher of the original test grade and the retake grade. If a student does not pass the color theory final exam or formulation final exam with an 80% or higher after retake, the student must repeat the phase. The only exception is the color theory test at the end of phase 4. It MUST be passed with an 80% or higher in order to graduate. A maximum of 2 re-takes will be scheduled for a student who does not pass this exam prior to rescheduling them in theory classes. The student will receive the highest grade out of the three attempts. If a student does not pass the exam with an 80% or higher after 2 re-takes, he or she will be rescheduled back in color theory classes to help increase color theory understanding. Throughout the time a student is repeating classes, re-takes will be scheduled to give that student the opportunity to pass the exam.

Practical Exams

There will be a practical final exam at the end of each phase. The practical test out at the end of phase 1 and phase 2 will be performed on a mannequin. Phase 3 practical final exams will be performed both on a live model and on mannequins. Every student is required to have a live model present the day of their scheduled phase 3 practical, final exams. The practical test out at the end of phase 4 will be performed on a mannequin and will mirror what a student should expect to be tested over during their State Board Licensure Examination.

If a phase 1, 2 or 3 student passes their practical exam overall with an 80% or higher, they will advance to the next phase. If a student does not pass the practical final exam of any phase with an 80% or better overall, they will be required to repeat that entire phase with no option of a re-take exam until the end of the repeated phase. All phase 1, 2, 3, and 4

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practical final exams MUST be passed with an 80% or higher in order to graduate.

E-TestsStudents are required to complete e-tests online by the scheduled date.

Consequences being earning a ZERO with no opportunity for re-take.

Only exception would be sickness or extreme circumstance such as death in family and REQUIRES DOCUMENTATION of such w/approval from Director of Education.

All midterms and final exams will be administered in paper form in class.

Absenteeism during ExamsAny student who is absent for any portion(s) of an original or scheduled midterm or final exam will receive a grade of 0 for the said portion(s) of the exam. This 0 will be the grade for this attempt at the test (refer to the above listed policies for re-take allowances for each exam). The only exception warranting a re-take for a missed exam would be a valid excuse such as a doctor’s note or equivalent documentation being provided and approved by the Director of education.

Repeating a Phase

If a student is required to repeat a phase due to a practical, final exam grade, he or she may be given the option to take phase 3 and 4 during the same eight week period in order to catch back up with their original class. This option is based on instructor’s discretion.

Any time a student is required to repeat a phase due to a final exam grade, they are risking going over contract due to adding an extra eight weeks, per failed exam, to their required classes. A meeting with the Director of Education will be scheduled for any student in this situation. Each student’s

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contract and the effect that his or her repeated classes will have on their contract will be discussed with the student.

Appearance: A professional appearance is expected for all students as we help prepare you for a business environment. This includes, but is not limited to; appropriate dress code, (outlined below) clean and manicured nails, fashionably styled, dry hair and makeup done at home.

All students are expected to be ready by to 8am. If a student is not prepared, they will be asked to clock out and address the issue, using a bathroom. An Early Dismissal Form is required for any student that may have to go home.

Dress Code: Black salon wear (solid black only) Colored accessories and colored shoes are acceptable – except tennis shoes (see k. below)

Students are allowed one grace period in Freshman phase. Badges are to be worn at all times with only school supplied

lanyards

The following is considered unacceptable attire :

a. No blue or colored jeans. Black jeans are allowed if clean and without fading, holes, fraying, etc.b. No shorts, Capri’s are allowed if past the knee.c. Leggings are allowed only if shirt is loose fitting and long enough

to cover front and back. Leggings cannot be see-through. If you have to “pull it down” it’s too short.

d. No sleeveless or cap-sleeve tops, halter or tank tops.e. No visible thongs, panties, bras or underwear of any kind.f. No super/extreme low rise pants or skirts.g. No torn or ragged-edged pants or skirts.

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h. No mini-skirts (skirts must be no shorter than 2” above the knee).i. No work out pants of any kind including yoga pants.j. No sandals, flip-flops/beach shoes, bedroom slippers.k. Tennis shoes must be completely black (canvas, rubber, laces,

etc.)l. No pinstriped pants, shirts or skirts.m. No color mixed in w/black attire worn (example: pink under

shirts).n. No writing on shirts, (this includes black and/or white writing).o. Bling on clothing is ok. (Studs, sequins, etc).p. Texture on clothing is allowed as long as it is black on black.q. No sunglasses.r. No hats, head coverings/scarves (religious/ cultural reasons or

with a doctor’s note excluded).s. No ponytails!

Any student not adhering to the dress code as outlined will be sent home to change. Students are expected to be prepared by

8:00 AM.17

Remember we are preparing you for the Beauty Industry

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Inclement Weather/Emergency Closing

At times, emergencies such as severe weather, fires or power failures can disrupt school operations. The decision to close the school will be made by the administration. Once the decision is made, it will be announced on Facebook. Keune Academy group page.For weather related closings, refer to Gwinnett County or Fulton County School Closing listings, (we follow their closings due to weather) via TV news, radio or website.

Emergency Procedures:

a. In the case of tornado warnings, students in classrooms should proceed to CLASSROOM 101 calmly. Students on the clinic floor should assist their clients to the LOCKER HALLWAY calmly. Do not stop for purses or anything else! Students at the front desk should assist any clients still in the reception area to the LOCKER HALLWAY calmly.

b. In the case of fire: small fires, such as a wastebasket could be handled by school staff with extinguishers located at every exit door; any other fire warrants total evacuation from building. This must happen very quickly but calmly. If you are in a classroom, you will be told what door to exit from. If there is an exit door in your classroom, make sure it is safe to exit through it. If you are on the clinic floor, assist your clients to the nearest exit calmly. Do not stop for purses or anything! Front desk students, assist the clients and get out immediately.

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Graduation Requirements

To graduate from all courses, you must:a. Meet the minimum standards and criteria and course

requirements. b. 1325 credit/clock hours, 7 minimum months of training met for

Hair Design program.c. Successfully pass the school’s midterm and final written and

practical exams with an 80% or higher in the Instructor program.

d. Successfully pass the school’s final written, color theory and practical exams with a score of 80% or higher for Hair Design program.

e. 750 credit/clock hours, 4 months of training met for Instructor Hair Design program.

f. All financial obligations met or being met with contractual agreement with the school.

Grounds for Student Dismissal a. Fourteen (14) consecutive days. b. Excessive tardiness and/or absence.c. Breaking rules or regulations. Violations of major rules and

regulations will result in immediate termination. Violations of lesser rules and regulations will happen after three (3) warnings.

d. Non-payment of tuition.e. Use of drugs or alcohol on school premises or during school hours or

at any school function.f. Use of profanity or immoral conduct.g. Low grades due to lack of effort.

Students dismissed for any of the reasons above may or may not be allowed to re-enroll into the school. The decision will be solely at the discretion of the General Manager and owners of the school.

Holidays: Keune Academy by 124 will be closed on the following days and/or weeks for all students.

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a. Memorial Day-Saturday beforeb. Easter-Saturday before c. Spring Breakd. Summer Breake. Labor Day-Saturday beforef. Thanksgiving Day, Friday & Saturday afterg. Winter Break

Friend/Family/Alumni services: It is the policy of the school to treat friends and family members of students the same as any other client regarding service and payment.

a. There are no discounts for them for services or retail products. This policy will be reviewed during orientation.

b. The alumni students receive all services for one/half price for up to a year after they graduated. Products will be sold at full price.

Orientation for new students: It is required for all new students to attend the orientation on the first day of class to receive all information about your new classes and receive your kit and other pertinent materials that are still pending per your contract.

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Student Lounges: Student lounges are solely for the students.

a. You are expected to keep the area clean and tidy and clean your own messes.

b. At no time may students bring friends, family, children, girlfriends or boyfriends into the lounges.

c. Clients are not allowed in the student lounge at any time. d. Refrigerator, coffee maker and microwave will be kept clean at all

times. The microwave should be cleaned after each use. The refrigerator must be cleaned out completely each Saturday. ANYTHING left will be discarded.

Student General Code of Conduct – Section II

1. Personal Conduct and Professional Ethics : The Process Institute of Cosmetology reserves the right to dismiss or suspend any student whose personal conduct is deemed unsatisfactory by the administration. Reasons for dismissal/suspension include, but are not limited to the following: cheating, fighting, theft, dishonesty, attendance, refusing to perform services, foul language, disruptive behavior, failure to comply with Student Rules and Responsibilities, arguing with classmates, instructors and/or the administrative staff, etc.

a. All students must adhere to individual classroom code of conducts communicated by each individual classroom instructor.

b. Students are expected to conduct themselves in a professional manner at all times while in school and on school premises. This extends to treating all classmates, instructors, staff members and clients with professional courtesy and respect at all times.

c. It is the policy that all instructors must follow specific criteria and procedures when handling disciplinary actions.

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2. Supplies, Implements, Equipment and School Property:

a. Students are responsible for properly maintaining, sanitizing and storing their supplies, implements and equipment.

b. It is imperative that a student arrives with all of his/her implements. Each student is assigned a locker within her/his first week of school.

c. Lockers should be used to store any supplies or equipment that cannot be contained in the student’s kit that is provided within the first week of school.

All students are required to arrive daily with all implements, equipment and supplies, that have been furnished within her/his first week of attendance. Phase 1 students arriving without implements, equipment, or supplies will be given one grace period and either allowed to stay or allowed to clock out and go home for supplies and return to school. The decision to which option will be given will be made by the instructor and based on how well the student can participate in class without missing supplies. Any student that does not have all necessary equipment could be sent home to get supplies then come back. Students: lend or share your implements, supplies or equipment at your own risk.

Keune Academy by 124 and its employees are not responsible for lost, broken or stolen items.

KEEP YOUR WARRANTY INFORMATION

d. Students are not permitted to leave their supplies, implements or equipment in classrooms, in clinic services areas (including stations) or with an instructor or staff member.

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3. Food and Gum Chewing: In order to maintain a professional and sanitary environment for student.

a. Staff and student, food and beverages are not permitted in classrooms or clinic service areas.

b. Students are welcome to utilize the student lounge or outside picnic tables for eating.

c. Students using these areas are responsible for maintaining the cleanliness of these areas.

d. While fresh breath is important, because we work very closely with our clients, however, gum chewing is not permitted.

e. Should you prefer gum to mints, please do so only in student lounge. A client does not enjoy talking to a student chewing gum, nor do you look professional.

4. Courtesy Telephone, Cell Phones:

For student convenience, the courtesy telephone is located in the main hallway.

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a. Ideally the courtesy phone is to be used for emergencies only, however, we understand there may be times a student requires access to a telephone.

b. Students are strongly encouraged to keep phone calls to no more than 3 minutes.

c. Please extend professional courtesy and respect to your classmates with phone use.

With students’ hectic lives, we understand the need to have cells phones.

However, cell phones must be turned off during class and put away while in the clinic service areas.

Students are permitted to check for messages and return phone calls during breaks and lunch break.

Under no circumstances should a student be on the phone or texting during class or when with a client.

d. Students are not permitted to receive personal phone calls at the front desk, nor are they permitted to use the phones at the front desk during school hours.

e. In the event of an emergency phone call, every effort will be made to locate the student (front desk will page, classrooms checked, etc.)

f. Each student should provide an alternate emergency contact number and name to all necessary parties in order to accommodate his/her needs.

It is not the responsibility of Keune Academy by 124 or its employees to handle emergency phone calls for a student.

5. Soliciting: Soliciting of any kind is not permitted on or in the vicinity of the school premises.

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6. Loitering : Students are strongly discouraged from loitering or congregating in the rest rooms, building entrance, dispensary, etc.

a. Students are not permitted to loiter or congregate in the large clinic floor or reception area/front lobby.

b. Students are not permitted, under any circumstances, in the Instructor’s Lounge.

7. TPIC FACEBOOK GROUP: Students are invited to participate on our facebook group. We will be communicating with you through this site about events coming up. There should be only positive messages about the school or individuals, no obscene language, and only pictures relating to school and school events posted to the site. To get onto the site, just log into your Facebook account, search “Keuneacademyby124”, click the option that says “Keune GROUP”, ask to join group.

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Clinic Practice General Rules and Responsibilities – Section III

1. Students are NOT allowed to miss class to service clients on the clinic/salon floor. a. Hygiene: Students are required to practice all phases of personal

hygiene daily and to maintain the same high standards of personal appearance in the clinic service areas as in the classroom.

b. Female students are expected to wear a minimal amount of make-up daily.

c. Hair must be done in a professional, fashionable manner.d. Student ID tags must be worn daily.e. Salon wear is permissible as long as it is black with enclosed

shoes.f. A splash of color such as accessories is permitted.

Look the Part

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2. Sanitation and sterilization a. Practices are taught throughout all phases of a student’s

education. b. All students must follow proper sanitation and sterilization

practices. Work stations are to be swept and cleaned, mirrors, shampoo bowls, etc. are to be clean, in proper working order and thoroughly/properly sanitized after each use.

c. Be courteous towards your fellow students, instructors and the clients.

d. Keep things neat, clean and orderly at all times. Avoid future problems!

e. If any student is found not compliant by the board of the health standards student will be asked to rectify the sanitation issue.

f. If student fails to correct the issue the school has the right to dismiss the student for the day.

The Board of Health regulates all sanitation and sterilization practices. It is everyone’s responsibility to ensure that the

school is in compliance with the regulations as outlined. Please review with your instructor(s) the guidelines of these practices,

as they pertain to your area of study.

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3. Implements, Equipment and Supplies All students are required to arrive daily with all necessary implements, equipment and supplies that have been furnished.

a. Any student that does not have all necessary equipment could be sent home for the day.

b. Students: lend or share your implements, supplies or equipment at your own risk.

Keune Academy by 124 and its employees are not responsible for lost, broken or stolen items.

4. Greeting the client a. The student is responsible for greeting the client

in the lobby area, accompanying the client to the student’s work area, performing a thorough client consultation and performing the requested service.

b. Consult with instructor before performing any client services.

5. The clinic floors are also considered classrooms . a. No student is to leave any classroom environment without first

notifying his/her instructor. b. Not only will this eliminate concern should the need arise to find a

student in case of emergency, this is common courtesy that all professionals should practice.

c. Be certain to check in/out with your instructor and leave your badge in the classroom or on clinic station.

6. Conversations

a. Conversations pertaining to a student’s personal life, lifestyle, habits, etc. are prohibited in all classroom environments.

b. Student – client conversations should remain professional and upbeat. Focus on the services being provided, recommendation of products, future services, etc.

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c. Topics that should never be discussed include, but are not limited to; religion, politics, personal problems, habits, sex, personal opinions, etc.

d. The image a student projects is easily influenced by subject matter of conversations.

e. What may not be offensive to you may in fact be offensive to someone else.

f. Always be professional!

7. Product Supplies and Usage : a. All students, in all programs are required to use

products supplied by the school – dispensary and/or retail center - only. While on the clinic floor, you will be supplied with products to use on clients. You will not be allowed to trade in any products when you are two weeks or less away from your graduation date.

b. Under no circumstances are chemicals of any kind or color products from the outside to be used on a client or student.

c. Use of products supplied by the school students are covered by our insurance; therefore, no other products are allowed to be brought in the school.

d. In order to avoid product waste, it is imperative that a student does not mix chemicals, prepare supplies or use products until a thorough client consultation has been performed and the service has begun.

e. When in doubt, always call for instructor assistance.

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8. Client Service Policy: a. As outlined in your student contract and as

governed by the same regulations as classroom work, no student may refuse to perform a service. Only students can service a client’s hair, this is a state board ruling.

b. Refusal of a service for “no cause” may result in a student’s dismissal from school for the day, counseling session with student, instructor, Director of Clinic Floor and/or General Manager.

c. Should a student feel he/she has “justifiable cause” for this refusal, the student should:

d. Explain, calmly and professionally, to his/her instructor the reason for requesting that the client/service be assigned to another student.

e. After careful listening and consideration, the instructor will decide to validate or void the student’s request.

f. If the instructor validates the request, the client/service will be assigned to another student.

g. If the instructor voids the request and/or another student is not available to take the service/client, the original student will be expected to perform the service.

h. Further refusal by the student to take the client will result in the instructor asking the student to put his/her refusal in writing and clock out and leave school premises for the remainder of the day.

i. Keune Academy by 124 and its staff respect the needs and concerns of our students. Our goal is to provide students in all areas an opportunity to gain as much “real world” experience as possible.

j. This goal can only be met if students are able to perform services on and interact with “live” clients. This is a people driven industry.

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k. It is imperative that students develop the necessary technical, verbal and professional skills in order to be successful in his/her chosen field.

9. Service Sales and Retail :a. Students are encouraged to “upsell” services as

well as recommend/sell products to clients, as these are valuable skills for the beauty industry.

b. Any student that “upsells” a service or sells retail must be certain to note this information on the client service ticket.

c. Students not making client aware of any service being performed or additional charges will not be given credit for those services.

Under no circumstances are students permitted to “no charge” any service unless permission has been granted by her/his

instructor.

10. Receiving Hair Services : Any student wishing to have a service performed by another student:

a. Students must receive permission from front desk personnel and

sign the request book that is kept at the front desk (at least 24 hours in advance) with the exception of Saturdays. NO STUDENT SERVICES ALLOWED ON SATURDAYS.

b. Front desk personnel will book your appointment and block the student’s book for the day requested.

c. At time of appointment, student stylist and student receiving service should consult with instructor for approval of all services to be performed.

d. The student receiving hair services will take instructor approved ticket to front desk to pay your chemical fee(s) and staple the receipt to it and tape to your mirror.

e. Students are still required to complete a consultation and relay the results to the floor educator available at the time.

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f. Both students must have 7 credit hours completed that day before an educator will allow personal hair care services to be performed.

g. Services must not start before 12:30pm and be completed by 3:30 pm unless otherwise approved by instructor.

h. If a student is marked off for personal hair services and a client requests either student, or clients need to be moved to accommodate services to absenteeism the front desk will reschedule your appointment for another day;

*CLIENTS COME FIRST ALWAYS.*

Single chemical charges are as follows for students of the Process:

$10 color $10 H/L $10 L/L $3 ConditionerExample: If you are receiving a color and H/L = $20.00

j. Students receiving hair services at The Process will not be eligible for a redo if a student is unhappy with result, charges will apply for all services necessary to fix it.k. Styling products, shampoo/conditioners can be purchased by students at 25% discount.

11. Friends and family and alumni Family members of students are treated and charged as any other client for services and retail products. The only exception is that the alumni students receive all services for one/half price up to a year after graduation. There are no other discounts for them. Please see policy in handbook.

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12. Zonal Teaching The clinic floor will be broken up into zones each day. Each student will be assigned a station for the day and is not allowed to change the location of their station without approval from an instructor. Students should refer to the zonal chart each day to find out who their zonal instructor is for the day. Each instructor is assigned one zone for the day. Students must only consult their zonal instructor for the day.

13. Level System: Keune Academy by 124 encourages students to practice positive habits that will yield success in the salon industry. The level system is based on this concept. There are three levels on the clinic floor. These levels do not directly correlate with what phase classes a student is attending. For example, a student could be attending senior phase classes, but be a Level 1 on the clinic floor. Which level a student is determines the prices charged for the services they perform and the time allotted for each service. Level 1 will have the lowest price point and will require the largest amount of time to complete services, while Level 3 will have the highest price point and will require the smallest amount of time to complete services. All students should work towards becoming a Level 3, as this is closest to real-world salon expectations. Advancing to a Level 3 means being better prepared for success in the salon industry. When first on the clinic floor as a sophomore, students will take clients that request them only. When the students become juniors they will be a Level 1 student on the clinic books. At the end of the students’ junior phase they will be able to level up to a level 2 based on the accomplishment of specific criteria. At the end of the students’ senior phase they will be able to move up to a level 2 or 3 based on their current level. Auditions will be practical assessments using the test out rubric for each phase. Students can only move up or down one level at a time. In order to move up or advance a level, students must achieve all of the following goals:

Goals:34

1. Student must reach the predetermined monthly tracking goals in at least 3 of the following student business number categories in the most recently charted 8 week period to advance a level.

a. Applicable business number categories: total number referrals, percentage of pre-books, number of services per client, total add on services, and retail dollars per client

2. Student must have a minimum attendance rate of 90% by the end of the 8 week period to advance to a level 2. Student must have a minimum attendance rate of 95% by the end of the 8 week period to advance to a level 3.

3. Student must have a minimum GPA of 85% to advance to a level 2. Student must have a minimum GPA of 90% to advance to a level 3.

4. Student must meet the timing goals in all portions of their practical test out to advance to a level 3.

5. Student must score a minimum of 80% on each portion of their practical test out to advance to the next level.

A student placed on probation for any reason will be moved down one level per probationary period. Once a student is released from probation, they will have the opportunity to request to re-audition to advance to the next level during the next scheduled audition, given they notify their instructor a week prior to the scheduled audition and meet the goals listed above.

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Greeting Clients and Client Consultations Protocol Section IV

1. Greeting Client : All students must learn and understand the importance of properly greeting each/every client. Outlined below are the guidelines of conducting a proper greeting:

a. Client tickets will be passed out each morning. This will inform the student of their clients for the day. When the client arrives, student will be notified verbally. Clinic books often

change throughout the day. It is the students’ responsibility to monitor their book for changes. Students should be fully prepared for taking their clients prior to the client’s arrival.

b. The student must then walk into the lobby area and in an audible, professional voice (please, speak loudly enough to be heard by the clients) announce the clients name.

c. Under no circumstances should a student stand at the door between the lobby and clinic floor area and yell for a client.

This is unprofessional and does not present a positive image to the client.

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d. Once the client has identified him/herself, the student must approach the client, shake his/her hand and escort the client to the student’s station. Students, please be certain that the client remains with you when walking back to your clinic station. This is not a race, and this time allows you to welcome the client to the school.

e. Upon arrival at your clinic station, assist your client in getting properly seated and situated before beginning the consultation. This means the client should be facing the mirror, with a clear view of him/herself.

f. The service/client ticket should never obstruct a client’s view or interfere with properly performing a service.

2. Client Consultation : A thorough client consultation must include, but is not limited to a student verifying the following information: Complete “the art of consultation” for each client and a Design Decision chart for each service performed.

a. Has the client been to the school for services in the past? If so, the students should verify information on the client’s record is correct.

b. Does the client take any medication or have any medical condition, allergies, scalp conditions or abrasions that might interfere with the student’s ability to perform the service?

c. What are the client’s anticipated results from her/his service you will be performing today? The student must pick a picture of desired results and explain to client what is and/or is not possible and the steps the service will take. Confirm prices and timing with client before starting service. If you are unsure about how to do any of this, go ahead and drape client and patiently fill out any paperwork that you can and wait for your zonal instructor.

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d. What products (hair styling aides or hair color, etc.), if any does the client currently use to obtain the desired results?

The above referenced questions are broad questions that a student performing a service in any of the clinic service areas should ask her/his client. A student’s instructor will help with additional questions and information that student’s should ask/gain from a client.

3. Service Preparation: After completing a thorough client consultation, the student should properly drape and prepare the client for his/her service.

a. When performing a service that requires a client to complete release forms, the student should have client complete the forms in their entirety, being certain to review the form/information with the client.

b. Complete “The Art of Consultation” form for each client.

c. Have a picture of desired result agreed upon by client and student.

d. Complete Design Decision chart for each service to be performed.

e. Once the client is draped and prepared for the service with all necessary paperwork filled out, the student must wait patiently for his/her zonal instructor.

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f. The student should, at their station only, receive assistance from an instructor assigned to his/her clinic service area.

g. Please make sure the client is comfortable and make them aware that the instructor will be coming soon.

h. Clients can be impatient at times; however, following these steps is very crucial for effective assistance from your educator. Never leave a client unattended for an extended period of time!

i. When your instructor arrives, please review what has been discussed during the client consultation and confirm exactly what service is going to be performed, products to be used, timing and pricing. Students who do not confirm with instructor about service will not receive credit for service.

j. Instructor must stamp the top of the client ticket to signify that they have approved consultation, services to be performed, products to be used, timing and pricing.

k. All chemical services must be monitored by an instructor and approval must be given for student to advance to next step in service. Example: students must request that an instructor check highlights before students rinse. If students do not do this step credit will not be given for service.

4. Service Completion: Once the student has completed the service, he/she is required to have an instructor review and assess the work. The student should wait patiently at his/her station for instructor to arrive.

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a. After the instructor has reviewed your work, as well as confirmed again that prices and services on ticket are correct, undrape the client and assist him/her in gathering their belongings.

b. Note: always confirm with the client that he/she is pleased with the service/results!

c. Instructor must stamp the bottom of the client ticket signifying approval of service completion and prices. Client must be in the students chair for approval from instructor.

d. Students who do not have services checked with an instructor prior to taking client to front desk will not receive credit for the services.

e. The student should assist her/his client in gathering the client’s belongings and escort the client, with all completed paperwork and client ticket to the front desk.

f. Remember, do not walk ahead of your client – walk with them.

g. Wait until a front desk receptionist has approached your client before returning to your clinic station.

h. Daily total sheet must be stamped off by your instructor and turned in at the end of the week with weekly total sheet along signed by and instructor. These must be completed in black ink with student name, id #, and date on every page.

Golden Rules for Creating the Environment

Smile and be pleasant. This is a people oriented profession. No grouches allowed!

Be on time. If you will be late or absent let someone know!

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Be prepared and organized - ALWAYS. In the “real world,” a coworker will not be able to lend you supplies and/or implements because they will be using their own supplies and tools, and supervisors aren’t pleased with employees that aren’t prepared.

a. Poor planning on your part does not constitute someone else’s emergency.

b. Poor planning = Poor performance.

Speak professionally and keep your conversations appropriate to the environment - recommend products, future services, etc. Remember that professionals don’t discuss personal problems, sex lives, etc.

Is your hair styled? Are you wearing fashionable makeup? Are you clean and well-groomed? Are your nails clean and neatly manicured? Your only answer – YES – I look the part – I present a polished, professional image!

Choose your attitude! No negativity allowed. Leave your negative energy – thoughts and words – outside.

Extend professional courtesy to your classmates, your clients, your instructors and administration. You will receive the same in return.

Be fair and honest in your actions and thoughts.

Have fun EVERYDAY!

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RULES AND RESPONSIBILITIES HAND BOOK RECEIPT

Students in all programs are expected to follow and fully cooperate with the rules and responsibilities as set forth within this handbook. Please note that these rules and responsibilities could be subject to change without notice. If and when you receive notice of a change, you will be required to follow the new rules and responsibilities without exception.

By signing your contract, you are agreeing to and are accepting to follow the rules and responsibilities, even if they should change.

The Student Catalog and Student Rules and Regulations are updated on a regular basis. It is the responsibility of the student to keep themselves up to date on these changes. Up to date copies of both of these guides can be found on website – www.keuneacademyby124.edu, under the “About Us” tab. Students will be informed of any changes thru the Keune Facebook page and weeklong postings in the student break area. Changes are effective immediately upon posting, not when the student has an opportunity to review them.

Keune Academy by 124 and its staff thank you in advance for your full cooperation in this matter. We look forward to making your learning experience and environment mutually beneficial and professional.

I have read and understand and will abide by these rules and procedures while in school at Keune Academy by 124.

________________________________ __________________ Signature of Student Date

_________________________________________Printed Name of Student

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