workshop on market research for innovation startups · ilm ideas 2 is a program funded by uk aid...
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ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Workshop on market research for innovation startups
Zulfiqar Qazilbash
Consultant Ilm Ideas 2
bull Why market research bull Types of market research bull When do you need market research bull Methods of market research bull Market research process bull Research 1 Market gap bull Research 2 Customer bull Research 3 Market conditions bull Research 4 Product testing bull Research 5 Business plan validation bull Research 6 Market campaigns bull Research 7 Building competitive advantage bull Research 8 Pilot bull Research 9 Product roadmap development
What will we cover
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Why market research
bull Build business case for innovation
bull Improve quality of innovation
bull Helps raise investment
bull Creating competitive advantage
bull Major role in startup valuation
bull Reduce enterprise risk
bull Reduce wastage of resources time and Funding
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Types of Market Research
Secondary
bull That others have done (unrelated to you)
Primary
bull That you do or get done
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
bull Important since it provides third party credibility to your market gap analysis
bullSupports and in some cases eliminates need for primary research
bull Leverage international and domestic sources
bullMore important because it provides direct validation of a market for your innovation
bullEssential when secondary research does not validate major product and business plan assumptions
Other benefits of Market Research
Good market research can uncover opportunity for new business models and market channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
90 of Indian startups fail within the first five years And the most common reason for failure is lack of innovation mdash 77 of venture capitalists surveyed believe that Indian startups lack new technologies or unique business model
rarr The greatest companies of our time introduced innovation in business models and market channels not just new products
rarr Innovation in market channels translates into higher valuations rarr Goodwill = premium for what you understand and captured but others donrsquot
and havenrsquot yet
When do you need Market Research
1 Market gap
2 Customer 4 Product testing
6 Marketing campaigns
9 Product roadmap development
3 Market conditions
5 Business
plan validation
7 Building competitive advantage
Market research is required regularly in an innovation startup and can be disasterous if ignored
Market research should be a core competency of the innovation startup and capacity built to support it
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Startup Maturity Timeline
8 Pilot
Methods of Market Research
Quantitative
bull Desktop study
bull Short surveys
bull Long surveys
Qualitative
bull Field study
bull Commissioned study
bull Interviews
bull Focus groups
bull Customer panel
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Market research process
Goals Research
Plan Research Activity
Analysis Report
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Form Research questions
Data collection
method
Select target group
Make forms and allocate
resources
Quality check
Timeline and
budget
Type of Research Questions
Exploratory questions
bull Useful to understand the market dynamics and refine the product concept bull Examples
ndash Would you pay for such kind of service ndash Where would you expect to buy this service
Specific questions
bull Provide validation to the business model and financial projections (business plan) bull Examples
ndash What price would you pay for this kind of service ndash How many times over the last 3 months have you used similar product
service
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Exercise 1
List 3 pros and cons of each type of research method
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Short survey Desktop study
Questionnaire (long survey)
Interview Focus group Customer Panel
Research 1 Market Gap
Secondary Research
Survey who is in the market
Size of market
Competition
Substitute products
International andor domestic benchmarks
Primary research Customer need Validate dissatisfaction with current
solutions Is the need urgent and persistent Willing to pay for your solution when
available Price perception of value proposition by
comparisons
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Survey what is state of art Net searches Research journals Interviews with domain experts Patent searches
Business potential Where how and how many will they
buy Can you build and deliver it for profit
Benchmark WTP survey
What is WTP Traditional use Field surveys to establish commercial demand and pricing for market entry
Willingness to Pay
How much are you willing to pay for this 100 200 300
Research 2 Customer
Secondary Research
Maslowrsquos Pyramid
Analyze what is his need based on
Primary research Segmentation
Demographics
develop adoption model
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Socio economic profile understand constraints and refine
value proposition PBS MICS University data networks Profiles
Develop marketing around Customer Persona(s)
develop and test market communications (messaging and collateral)
Segmentation Customer persona(s) Adoption model Communications
How market reacts to innovation
Learner Profiles
HEAD Knowledge and learning style
HANDS Skills and Abilities
HEART Attitudes
motivation and expectations
FEET Background
(demographics)
Knowledge and learning style bull Prefers classroom setting bull Competitive with peers Attitudes motivation and expectations bull Low motivation bull Gets bored easily bull Edutainment friendly Skills and Abilities bull Not literate bull Likes to sing bull Potential dyslexia Background amp Demographics bull From BOP and low income household bull Most cases parents illiterate bull Rural peri-urban and urban setting bull Punjab amp all provinces
Example learner profile that lead to ECD startup that is pioneering heavy singing component into BOP teaching curriculum
Learning styles Visual (spatial)You prefer using pictures images and spatial understanding Aural (auditory-musical) You prefer using sound and music Verbal (linguistic) You prefer using words both in speech and writing
Physical (kinesthetic) You prefer using your body hands and sense of touch
Logical (mathematical) You prefer using logic reasoning and systems Social (interpersonal) You prefer to learn in groups or with other people Solitary (intrapersonal) You prefer to work alone and use self-study
Modern universal education design attempts to involve as many of them as possible
Disruption is high riskhigh reward
Self Actualization
EsteemRespect
Love and Belonging
SafetySecurity Needs
Physiological Needs Marriage Agriculture Healthcare
Police Legal Justice
Social Romance Religion
Fashion Education Associations
Lifestyle Skills Startup
Maslowrsquos Pyramid of Needs
Demand driven Innovation
Supply driven Innovation
ImproveSupplement DisruptTransform
Market exists and is ready (PULL)
Need to create market (PUSH)
Sales Driven Marketing Driven
Research 3 Market Conditions
Secondary Research
What are the available distribution and marketing channels
Traditional
Alternate
Innovative
Primary research How do people perceive your product relative to competition or substitutes (Positioning)
What is the price elasticity
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Who are the market players Regulator impact Trade associations Alliances and cartels Porters five forces strategy diamond
Where and how are they more likely to buy it (Placement) What is the right business model
Market models Distribution amp Marketing Price elasticity Business model
Business Models
B2B market
bull Load option need to develop new sales force
bull No load option work with existing agencies
B2C Market
bull Load option setup and manage retail
bull No load option market via existing retail channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Internet
bull Subscription rental model
bull Freemium ad revenue or pay for premium features
Conventional vs Non Conventional
Startup succeed due to innovation Do you really want to compete with corporate professionals who are
experts at conventional sales and marketing
Pakistan has surplus of labor and limited opportunity for respectable employment Youth bulge cultural restrictions on women Rise of the entrepreneur salesman Opportunity for secondary income Social capital Corporate CSR Partnership with CBO and NGOs Private Public Partnerships
Price Elasticity
Research 4 Product Testing
Secondary Research
International benchmark
Domestic benchmark
Primary Research
Aesthetics
Ease of use
Quality
Performance
Price
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Research 5 Business Plan Validation
Secondary Research How have other companies in
similar space grown What problems have they
faced What is their sales strategy What partnerships have helped
them and how
Primary Research How quickly will the customers
adopt the solution What incentives can be used to
influence this How can we validate the business
plan growth projections What is the best area for the
pilot
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Validation of major assumptions in the financial model
Research 6 Marketing campaigns
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market Research
Idea Concept
Note Budget
Measurement framework and targets
Event Campaign
Analysis and Lessons Learnt
Measurement Framework and Targets
1 2 3 4 5
6
Financial Measurement Customer acquisition cost (CAC)
ltlt Customer Lifetime value (CLV)
(Process Measurement)
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
bull Why market research bull Types of market research bull When do you need market research bull Methods of market research bull Market research process bull Research 1 Market gap bull Research 2 Customer bull Research 3 Market conditions bull Research 4 Product testing bull Research 5 Business plan validation bull Research 6 Market campaigns bull Research 7 Building competitive advantage bull Research 8 Pilot bull Research 9 Product roadmap development
What will we cover
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Why market research
bull Build business case for innovation
bull Improve quality of innovation
bull Helps raise investment
bull Creating competitive advantage
bull Major role in startup valuation
bull Reduce enterprise risk
bull Reduce wastage of resources time and Funding
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Types of Market Research
Secondary
bull That others have done (unrelated to you)
Primary
bull That you do or get done
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
bull Important since it provides third party credibility to your market gap analysis
bullSupports and in some cases eliminates need for primary research
bull Leverage international and domestic sources
bullMore important because it provides direct validation of a market for your innovation
bullEssential when secondary research does not validate major product and business plan assumptions
Other benefits of Market Research
Good market research can uncover opportunity for new business models and market channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
90 of Indian startups fail within the first five years And the most common reason for failure is lack of innovation mdash 77 of venture capitalists surveyed believe that Indian startups lack new technologies or unique business model
rarr The greatest companies of our time introduced innovation in business models and market channels not just new products
rarr Innovation in market channels translates into higher valuations rarr Goodwill = premium for what you understand and captured but others donrsquot
and havenrsquot yet
When do you need Market Research
1 Market gap
2 Customer 4 Product testing
6 Marketing campaigns
9 Product roadmap development
3 Market conditions
5 Business
plan validation
7 Building competitive advantage
Market research is required regularly in an innovation startup and can be disasterous if ignored
Market research should be a core competency of the innovation startup and capacity built to support it
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Startup Maturity Timeline
8 Pilot
Methods of Market Research
Quantitative
bull Desktop study
bull Short surveys
bull Long surveys
Qualitative
bull Field study
bull Commissioned study
bull Interviews
bull Focus groups
bull Customer panel
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Market research process
Goals Research
Plan Research Activity
Analysis Report
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Form Research questions
Data collection
method
Select target group
Make forms and allocate
resources
Quality check
Timeline and
budget
Type of Research Questions
Exploratory questions
bull Useful to understand the market dynamics and refine the product concept bull Examples
ndash Would you pay for such kind of service ndash Where would you expect to buy this service
Specific questions
bull Provide validation to the business model and financial projections (business plan) bull Examples
ndash What price would you pay for this kind of service ndash How many times over the last 3 months have you used similar product
service
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Exercise 1
List 3 pros and cons of each type of research method
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Short survey Desktop study
Questionnaire (long survey)
Interview Focus group Customer Panel
Research 1 Market Gap
Secondary Research
Survey who is in the market
Size of market
Competition
Substitute products
International andor domestic benchmarks
Primary research Customer need Validate dissatisfaction with current
solutions Is the need urgent and persistent Willing to pay for your solution when
available Price perception of value proposition by
comparisons
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Survey what is state of art Net searches Research journals Interviews with domain experts Patent searches
Business potential Where how and how many will they
buy Can you build and deliver it for profit
Benchmark WTP survey
What is WTP Traditional use Field surveys to establish commercial demand and pricing for market entry
Willingness to Pay
How much are you willing to pay for this 100 200 300
Research 2 Customer
Secondary Research
Maslowrsquos Pyramid
Analyze what is his need based on
Primary research Segmentation
Demographics
develop adoption model
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Socio economic profile understand constraints and refine
value proposition PBS MICS University data networks Profiles
Develop marketing around Customer Persona(s)
develop and test market communications (messaging and collateral)
Segmentation Customer persona(s) Adoption model Communications
How market reacts to innovation
Learner Profiles
HEAD Knowledge and learning style
HANDS Skills and Abilities
HEART Attitudes
motivation and expectations
FEET Background
(demographics)
Knowledge and learning style bull Prefers classroom setting bull Competitive with peers Attitudes motivation and expectations bull Low motivation bull Gets bored easily bull Edutainment friendly Skills and Abilities bull Not literate bull Likes to sing bull Potential dyslexia Background amp Demographics bull From BOP and low income household bull Most cases parents illiterate bull Rural peri-urban and urban setting bull Punjab amp all provinces
Example learner profile that lead to ECD startup that is pioneering heavy singing component into BOP teaching curriculum
Learning styles Visual (spatial)You prefer using pictures images and spatial understanding Aural (auditory-musical) You prefer using sound and music Verbal (linguistic) You prefer using words both in speech and writing
Physical (kinesthetic) You prefer using your body hands and sense of touch
Logical (mathematical) You prefer using logic reasoning and systems Social (interpersonal) You prefer to learn in groups or with other people Solitary (intrapersonal) You prefer to work alone and use self-study
Modern universal education design attempts to involve as many of them as possible
Disruption is high riskhigh reward
Self Actualization
EsteemRespect
Love and Belonging
SafetySecurity Needs
Physiological Needs Marriage Agriculture Healthcare
Police Legal Justice
Social Romance Religion
Fashion Education Associations
Lifestyle Skills Startup
Maslowrsquos Pyramid of Needs
Demand driven Innovation
Supply driven Innovation
ImproveSupplement DisruptTransform
Market exists and is ready (PULL)
Need to create market (PUSH)
Sales Driven Marketing Driven
Research 3 Market Conditions
Secondary Research
What are the available distribution and marketing channels
Traditional
Alternate
Innovative
Primary research How do people perceive your product relative to competition or substitutes (Positioning)
What is the price elasticity
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Who are the market players Regulator impact Trade associations Alliances and cartels Porters five forces strategy diamond
Where and how are they more likely to buy it (Placement) What is the right business model
Market models Distribution amp Marketing Price elasticity Business model
Business Models
B2B market
bull Load option need to develop new sales force
bull No load option work with existing agencies
B2C Market
bull Load option setup and manage retail
bull No load option market via existing retail channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Internet
bull Subscription rental model
bull Freemium ad revenue or pay for premium features
Conventional vs Non Conventional
Startup succeed due to innovation Do you really want to compete with corporate professionals who are
experts at conventional sales and marketing
Pakistan has surplus of labor and limited opportunity for respectable employment Youth bulge cultural restrictions on women Rise of the entrepreneur salesman Opportunity for secondary income Social capital Corporate CSR Partnership with CBO and NGOs Private Public Partnerships
Price Elasticity
Research 4 Product Testing
Secondary Research
International benchmark
Domestic benchmark
Primary Research
Aesthetics
Ease of use
Quality
Performance
Price
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Research 5 Business Plan Validation
Secondary Research How have other companies in
similar space grown What problems have they
faced What is their sales strategy What partnerships have helped
them and how
Primary Research How quickly will the customers
adopt the solution What incentives can be used to
influence this How can we validate the business
plan growth projections What is the best area for the
pilot
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Validation of major assumptions in the financial model
Research 6 Marketing campaigns
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market Research
Idea Concept
Note Budget
Measurement framework and targets
Event Campaign
Analysis and Lessons Learnt
Measurement Framework and Targets
1 2 3 4 5
6
Financial Measurement Customer acquisition cost (CAC)
ltlt Customer Lifetime value (CLV)
(Process Measurement)
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Why market research
bull Build business case for innovation
bull Improve quality of innovation
bull Helps raise investment
bull Creating competitive advantage
bull Major role in startup valuation
bull Reduce enterprise risk
bull Reduce wastage of resources time and Funding
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Types of Market Research
Secondary
bull That others have done (unrelated to you)
Primary
bull That you do or get done
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
bull Important since it provides third party credibility to your market gap analysis
bullSupports and in some cases eliminates need for primary research
bull Leverage international and domestic sources
bullMore important because it provides direct validation of a market for your innovation
bullEssential when secondary research does not validate major product and business plan assumptions
Other benefits of Market Research
Good market research can uncover opportunity for new business models and market channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
90 of Indian startups fail within the first five years And the most common reason for failure is lack of innovation mdash 77 of venture capitalists surveyed believe that Indian startups lack new technologies or unique business model
rarr The greatest companies of our time introduced innovation in business models and market channels not just new products
rarr Innovation in market channels translates into higher valuations rarr Goodwill = premium for what you understand and captured but others donrsquot
and havenrsquot yet
When do you need Market Research
1 Market gap
2 Customer 4 Product testing
6 Marketing campaigns
9 Product roadmap development
3 Market conditions
5 Business
plan validation
7 Building competitive advantage
Market research is required regularly in an innovation startup and can be disasterous if ignored
Market research should be a core competency of the innovation startup and capacity built to support it
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Startup Maturity Timeline
8 Pilot
Methods of Market Research
Quantitative
bull Desktop study
bull Short surveys
bull Long surveys
Qualitative
bull Field study
bull Commissioned study
bull Interviews
bull Focus groups
bull Customer panel
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Market research process
Goals Research
Plan Research Activity
Analysis Report
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Form Research questions
Data collection
method
Select target group
Make forms and allocate
resources
Quality check
Timeline and
budget
Type of Research Questions
Exploratory questions
bull Useful to understand the market dynamics and refine the product concept bull Examples
ndash Would you pay for such kind of service ndash Where would you expect to buy this service
Specific questions
bull Provide validation to the business model and financial projections (business plan) bull Examples
ndash What price would you pay for this kind of service ndash How many times over the last 3 months have you used similar product
service
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Exercise 1
List 3 pros and cons of each type of research method
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Short survey Desktop study
Questionnaire (long survey)
Interview Focus group Customer Panel
Research 1 Market Gap
Secondary Research
Survey who is in the market
Size of market
Competition
Substitute products
International andor domestic benchmarks
Primary research Customer need Validate dissatisfaction with current
solutions Is the need urgent and persistent Willing to pay for your solution when
available Price perception of value proposition by
comparisons
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Survey what is state of art Net searches Research journals Interviews with domain experts Patent searches
Business potential Where how and how many will they
buy Can you build and deliver it for profit
Benchmark WTP survey
What is WTP Traditional use Field surveys to establish commercial demand and pricing for market entry
Willingness to Pay
How much are you willing to pay for this 100 200 300
Research 2 Customer
Secondary Research
Maslowrsquos Pyramid
Analyze what is his need based on
Primary research Segmentation
Demographics
develop adoption model
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Socio economic profile understand constraints and refine
value proposition PBS MICS University data networks Profiles
Develop marketing around Customer Persona(s)
develop and test market communications (messaging and collateral)
Segmentation Customer persona(s) Adoption model Communications
How market reacts to innovation
Learner Profiles
HEAD Knowledge and learning style
HANDS Skills and Abilities
HEART Attitudes
motivation and expectations
FEET Background
(demographics)
Knowledge and learning style bull Prefers classroom setting bull Competitive with peers Attitudes motivation and expectations bull Low motivation bull Gets bored easily bull Edutainment friendly Skills and Abilities bull Not literate bull Likes to sing bull Potential dyslexia Background amp Demographics bull From BOP and low income household bull Most cases parents illiterate bull Rural peri-urban and urban setting bull Punjab amp all provinces
Example learner profile that lead to ECD startup that is pioneering heavy singing component into BOP teaching curriculum
Learning styles Visual (spatial)You prefer using pictures images and spatial understanding Aural (auditory-musical) You prefer using sound and music Verbal (linguistic) You prefer using words both in speech and writing
Physical (kinesthetic) You prefer using your body hands and sense of touch
Logical (mathematical) You prefer using logic reasoning and systems Social (interpersonal) You prefer to learn in groups or with other people Solitary (intrapersonal) You prefer to work alone and use self-study
Modern universal education design attempts to involve as many of them as possible
Disruption is high riskhigh reward
Self Actualization
EsteemRespect
Love and Belonging
SafetySecurity Needs
Physiological Needs Marriage Agriculture Healthcare
Police Legal Justice
Social Romance Religion
Fashion Education Associations
Lifestyle Skills Startup
Maslowrsquos Pyramid of Needs
Demand driven Innovation
Supply driven Innovation
ImproveSupplement DisruptTransform
Market exists and is ready (PULL)
Need to create market (PUSH)
Sales Driven Marketing Driven
Research 3 Market Conditions
Secondary Research
What are the available distribution and marketing channels
Traditional
Alternate
Innovative
Primary research How do people perceive your product relative to competition or substitutes (Positioning)
What is the price elasticity
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Who are the market players Regulator impact Trade associations Alliances and cartels Porters five forces strategy diamond
Where and how are they more likely to buy it (Placement) What is the right business model
Market models Distribution amp Marketing Price elasticity Business model
Business Models
B2B market
bull Load option need to develop new sales force
bull No load option work with existing agencies
B2C Market
bull Load option setup and manage retail
bull No load option market via existing retail channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Internet
bull Subscription rental model
bull Freemium ad revenue or pay for premium features
Conventional vs Non Conventional
Startup succeed due to innovation Do you really want to compete with corporate professionals who are
experts at conventional sales and marketing
Pakistan has surplus of labor and limited opportunity for respectable employment Youth bulge cultural restrictions on women Rise of the entrepreneur salesman Opportunity for secondary income Social capital Corporate CSR Partnership with CBO and NGOs Private Public Partnerships
Price Elasticity
Research 4 Product Testing
Secondary Research
International benchmark
Domestic benchmark
Primary Research
Aesthetics
Ease of use
Quality
Performance
Price
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Research 5 Business Plan Validation
Secondary Research How have other companies in
similar space grown What problems have they
faced What is their sales strategy What partnerships have helped
them and how
Primary Research How quickly will the customers
adopt the solution What incentives can be used to
influence this How can we validate the business
plan growth projections What is the best area for the
pilot
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Validation of major assumptions in the financial model
Research 6 Marketing campaigns
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market Research
Idea Concept
Note Budget
Measurement framework and targets
Event Campaign
Analysis and Lessons Learnt
Measurement Framework and Targets
1 2 3 4 5
6
Financial Measurement Customer acquisition cost (CAC)
ltlt Customer Lifetime value (CLV)
(Process Measurement)
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Types of Market Research
Secondary
bull That others have done (unrelated to you)
Primary
bull That you do or get done
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
bull Important since it provides third party credibility to your market gap analysis
bullSupports and in some cases eliminates need for primary research
bull Leverage international and domestic sources
bullMore important because it provides direct validation of a market for your innovation
bullEssential when secondary research does not validate major product and business plan assumptions
Other benefits of Market Research
Good market research can uncover opportunity for new business models and market channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
90 of Indian startups fail within the first five years And the most common reason for failure is lack of innovation mdash 77 of venture capitalists surveyed believe that Indian startups lack new technologies or unique business model
rarr The greatest companies of our time introduced innovation in business models and market channels not just new products
rarr Innovation in market channels translates into higher valuations rarr Goodwill = premium for what you understand and captured but others donrsquot
and havenrsquot yet
When do you need Market Research
1 Market gap
2 Customer 4 Product testing
6 Marketing campaigns
9 Product roadmap development
3 Market conditions
5 Business
plan validation
7 Building competitive advantage
Market research is required regularly in an innovation startup and can be disasterous if ignored
Market research should be a core competency of the innovation startup and capacity built to support it
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Startup Maturity Timeline
8 Pilot
Methods of Market Research
Quantitative
bull Desktop study
bull Short surveys
bull Long surveys
Qualitative
bull Field study
bull Commissioned study
bull Interviews
bull Focus groups
bull Customer panel
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Market research process
Goals Research
Plan Research Activity
Analysis Report
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Form Research questions
Data collection
method
Select target group
Make forms and allocate
resources
Quality check
Timeline and
budget
Type of Research Questions
Exploratory questions
bull Useful to understand the market dynamics and refine the product concept bull Examples
ndash Would you pay for such kind of service ndash Where would you expect to buy this service
Specific questions
bull Provide validation to the business model and financial projections (business plan) bull Examples
ndash What price would you pay for this kind of service ndash How many times over the last 3 months have you used similar product
service
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Exercise 1
List 3 pros and cons of each type of research method
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Short survey Desktop study
Questionnaire (long survey)
Interview Focus group Customer Panel
Research 1 Market Gap
Secondary Research
Survey who is in the market
Size of market
Competition
Substitute products
International andor domestic benchmarks
Primary research Customer need Validate dissatisfaction with current
solutions Is the need urgent and persistent Willing to pay for your solution when
available Price perception of value proposition by
comparisons
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Survey what is state of art Net searches Research journals Interviews with domain experts Patent searches
Business potential Where how and how many will they
buy Can you build and deliver it for profit
Benchmark WTP survey
What is WTP Traditional use Field surveys to establish commercial demand and pricing for market entry
Willingness to Pay
How much are you willing to pay for this 100 200 300
Research 2 Customer
Secondary Research
Maslowrsquos Pyramid
Analyze what is his need based on
Primary research Segmentation
Demographics
develop adoption model
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Socio economic profile understand constraints and refine
value proposition PBS MICS University data networks Profiles
Develop marketing around Customer Persona(s)
develop and test market communications (messaging and collateral)
Segmentation Customer persona(s) Adoption model Communications
How market reacts to innovation
Learner Profiles
HEAD Knowledge and learning style
HANDS Skills and Abilities
HEART Attitudes
motivation and expectations
FEET Background
(demographics)
Knowledge and learning style bull Prefers classroom setting bull Competitive with peers Attitudes motivation and expectations bull Low motivation bull Gets bored easily bull Edutainment friendly Skills and Abilities bull Not literate bull Likes to sing bull Potential dyslexia Background amp Demographics bull From BOP and low income household bull Most cases parents illiterate bull Rural peri-urban and urban setting bull Punjab amp all provinces
Example learner profile that lead to ECD startup that is pioneering heavy singing component into BOP teaching curriculum
Learning styles Visual (spatial)You prefer using pictures images and spatial understanding Aural (auditory-musical) You prefer using sound and music Verbal (linguistic) You prefer using words both in speech and writing
Physical (kinesthetic) You prefer using your body hands and sense of touch
Logical (mathematical) You prefer using logic reasoning and systems Social (interpersonal) You prefer to learn in groups or with other people Solitary (intrapersonal) You prefer to work alone and use self-study
Modern universal education design attempts to involve as many of them as possible
Disruption is high riskhigh reward
Self Actualization
EsteemRespect
Love and Belonging
SafetySecurity Needs
Physiological Needs Marriage Agriculture Healthcare
Police Legal Justice
Social Romance Religion
Fashion Education Associations
Lifestyle Skills Startup
Maslowrsquos Pyramid of Needs
Demand driven Innovation
Supply driven Innovation
ImproveSupplement DisruptTransform
Market exists and is ready (PULL)
Need to create market (PUSH)
Sales Driven Marketing Driven
Research 3 Market Conditions
Secondary Research
What are the available distribution and marketing channels
Traditional
Alternate
Innovative
Primary research How do people perceive your product relative to competition or substitutes (Positioning)
What is the price elasticity
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Who are the market players Regulator impact Trade associations Alliances and cartels Porters five forces strategy diamond
Where and how are they more likely to buy it (Placement) What is the right business model
Market models Distribution amp Marketing Price elasticity Business model
Business Models
B2B market
bull Load option need to develop new sales force
bull No load option work with existing agencies
B2C Market
bull Load option setup and manage retail
bull No load option market via existing retail channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Internet
bull Subscription rental model
bull Freemium ad revenue or pay for premium features
Conventional vs Non Conventional
Startup succeed due to innovation Do you really want to compete with corporate professionals who are
experts at conventional sales and marketing
Pakistan has surplus of labor and limited opportunity for respectable employment Youth bulge cultural restrictions on women Rise of the entrepreneur salesman Opportunity for secondary income Social capital Corporate CSR Partnership with CBO and NGOs Private Public Partnerships
Price Elasticity
Research 4 Product Testing
Secondary Research
International benchmark
Domestic benchmark
Primary Research
Aesthetics
Ease of use
Quality
Performance
Price
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Research 5 Business Plan Validation
Secondary Research How have other companies in
similar space grown What problems have they
faced What is their sales strategy What partnerships have helped
them and how
Primary Research How quickly will the customers
adopt the solution What incentives can be used to
influence this How can we validate the business
plan growth projections What is the best area for the
pilot
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Validation of major assumptions in the financial model
Research 6 Marketing campaigns
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market Research
Idea Concept
Note Budget
Measurement framework and targets
Event Campaign
Analysis and Lessons Learnt
Measurement Framework and Targets
1 2 3 4 5
6
Financial Measurement Customer acquisition cost (CAC)
ltlt Customer Lifetime value (CLV)
(Process Measurement)
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Other benefits of Market Research
Good market research can uncover opportunity for new business models and market channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
90 of Indian startups fail within the first five years And the most common reason for failure is lack of innovation mdash 77 of venture capitalists surveyed believe that Indian startups lack new technologies or unique business model
rarr The greatest companies of our time introduced innovation in business models and market channels not just new products
rarr Innovation in market channels translates into higher valuations rarr Goodwill = premium for what you understand and captured but others donrsquot
and havenrsquot yet
When do you need Market Research
1 Market gap
2 Customer 4 Product testing
6 Marketing campaigns
9 Product roadmap development
3 Market conditions
5 Business
plan validation
7 Building competitive advantage
Market research is required regularly in an innovation startup and can be disasterous if ignored
Market research should be a core competency of the innovation startup and capacity built to support it
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Startup Maturity Timeline
8 Pilot
Methods of Market Research
Quantitative
bull Desktop study
bull Short surveys
bull Long surveys
Qualitative
bull Field study
bull Commissioned study
bull Interviews
bull Focus groups
bull Customer panel
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Market research process
Goals Research
Plan Research Activity
Analysis Report
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Form Research questions
Data collection
method
Select target group
Make forms and allocate
resources
Quality check
Timeline and
budget
Type of Research Questions
Exploratory questions
bull Useful to understand the market dynamics and refine the product concept bull Examples
ndash Would you pay for such kind of service ndash Where would you expect to buy this service
Specific questions
bull Provide validation to the business model and financial projections (business plan) bull Examples
ndash What price would you pay for this kind of service ndash How many times over the last 3 months have you used similar product
service
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Exercise 1
List 3 pros and cons of each type of research method
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Short survey Desktop study
Questionnaire (long survey)
Interview Focus group Customer Panel
Research 1 Market Gap
Secondary Research
Survey who is in the market
Size of market
Competition
Substitute products
International andor domestic benchmarks
Primary research Customer need Validate dissatisfaction with current
solutions Is the need urgent and persistent Willing to pay for your solution when
available Price perception of value proposition by
comparisons
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Survey what is state of art Net searches Research journals Interviews with domain experts Patent searches
Business potential Where how and how many will they
buy Can you build and deliver it for profit
Benchmark WTP survey
What is WTP Traditional use Field surveys to establish commercial demand and pricing for market entry
Willingness to Pay
How much are you willing to pay for this 100 200 300
Research 2 Customer
Secondary Research
Maslowrsquos Pyramid
Analyze what is his need based on
Primary research Segmentation
Demographics
develop adoption model
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Socio economic profile understand constraints and refine
value proposition PBS MICS University data networks Profiles
Develop marketing around Customer Persona(s)
develop and test market communications (messaging and collateral)
Segmentation Customer persona(s) Adoption model Communications
How market reacts to innovation
Learner Profiles
HEAD Knowledge and learning style
HANDS Skills and Abilities
HEART Attitudes
motivation and expectations
FEET Background
(demographics)
Knowledge and learning style bull Prefers classroom setting bull Competitive with peers Attitudes motivation and expectations bull Low motivation bull Gets bored easily bull Edutainment friendly Skills and Abilities bull Not literate bull Likes to sing bull Potential dyslexia Background amp Demographics bull From BOP and low income household bull Most cases parents illiterate bull Rural peri-urban and urban setting bull Punjab amp all provinces
Example learner profile that lead to ECD startup that is pioneering heavy singing component into BOP teaching curriculum
Learning styles Visual (spatial)You prefer using pictures images and spatial understanding Aural (auditory-musical) You prefer using sound and music Verbal (linguistic) You prefer using words both in speech and writing
Physical (kinesthetic) You prefer using your body hands and sense of touch
Logical (mathematical) You prefer using logic reasoning and systems Social (interpersonal) You prefer to learn in groups or with other people Solitary (intrapersonal) You prefer to work alone and use self-study
Modern universal education design attempts to involve as many of them as possible
Disruption is high riskhigh reward
Self Actualization
EsteemRespect
Love and Belonging
SafetySecurity Needs
Physiological Needs Marriage Agriculture Healthcare
Police Legal Justice
Social Romance Religion
Fashion Education Associations
Lifestyle Skills Startup
Maslowrsquos Pyramid of Needs
Demand driven Innovation
Supply driven Innovation
ImproveSupplement DisruptTransform
Market exists and is ready (PULL)
Need to create market (PUSH)
Sales Driven Marketing Driven
Research 3 Market Conditions
Secondary Research
What are the available distribution and marketing channels
Traditional
Alternate
Innovative
Primary research How do people perceive your product relative to competition or substitutes (Positioning)
What is the price elasticity
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Who are the market players Regulator impact Trade associations Alliances and cartels Porters five forces strategy diamond
Where and how are they more likely to buy it (Placement) What is the right business model
Market models Distribution amp Marketing Price elasticity Business model
Business Models
B2B market
bull Load option need to develop new sales force
bull No load option work with existing agencies
B2C Market
bull Load option setup and manage retail
bull No load option market via existing retail channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Internet
bull Subscription rental model
bull Freemium ad revenue or pay for premium features
Conventional vs Non Conventional
Startup succeed due to innovation Do you really want to compete with corporate professionals who are
experts at conventional sales and marketing
Pakistan has surplus of labor and limited opportunity for respectable employment Youth bulge cultural restrictions on women Rise of the entrepreneur salesman Opportunity for secondary income Social capital Corporate CSR Partnership with CBO and NGOs Private Public Partnerships
Price Elasticity
Research 4 Product Testing
Secondary Research
International benchmark
Domestic benchmark
Primary Research
Aesthetics
Ease of use
Quality
Performance
Price
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Research 5 Business Plan Validation
Secondary Research How have other companies in
similar space grown What problems have they
faced What is their sales strategy What partnerships have helped
them and how
Primary Research How quickly will the customers
adopt the solution What incentives can be used to
influence this How can we validate the business
plan growth projections What is the best area for the
pilot
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Validation of major assumptions in the financial model
Research 6 Marketing campaigns
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market Research
Idea Concept
Note Budget
Measurement framework and targets
Event Campaign
Analysis and Lessons Learnt
Measurement Framework and Targets
1 2 3 4 5
6
Financial Measurement Customer acquisition cost (CAC)
ltlt Customer Lifetime value (CLV)
(Process Measurement)
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
When do you need Market Research
1 Market gap
2 Customer 4 Product testing
6 Marketing campaigns
9 Product roadmap development
3 Market conditions
5 Business
plan validation
7 Building competitive advantage
Market research is required regularly in an innovation startup and can be disasterous if ignored
Market research should be a core competency of the innovation startup and capacity built to support it
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Startup Maturity Timeline
8 Pilot
Methods of Market Research
Quantitative
bull Desktop study
bull Short surveys
bull Long surveys
Qualitative
bull Field study
bull Commissioned study
bull Interviews
bull Focus groups
bull Customer panel
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Market research process
Goals Research
Plan Research Activity
Analysis Report
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Form Research questions
Data collection
method
Select target group
Make forms and allocate
resources
Quality check
Timeline and
budget
Type of Research Questions
Exploratory questions
bull Useful to understand the market dynamics and refine the product concept bull Examples
ndash Would you pay for such kind of service ndash Where would you expect to buy this service
Specific questions
bull Provide validation to the business model and financial projections (business plan) bull Examples
ndash What price would you pay for this kind of service ndash How many times over the last 3 months have you used similar product
service
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Exercise 1
List 3 pros and cons of each type of research method
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Short survey Desktop study
Questionnaire (long survey)
Interview Focus group Customer Panel
Research 1 Market Gap
Secondary Research
Survey who is in the market
Size of market
Competition
Substitute products
International andor domestic benchmarks
Primary research Customer need Validate dissatisfaction with current
solutions Is the need urgent and persistent Willing to pay for your solution when
available Price perception of value proposition by
comparisons
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Survey what is state of art Net searches Research journals Interviews with domain experts Patent searches
Business potential Where how and how many will they
buy Can you build and deliver it for profit
Benchmark WTP survey
What is WTP Traditional use Field surveys to establish commercial demand and pricing for market entry
Willingness to Pay
How much are you willing to pay for this 100 200 300
Research 2 Customer
Secondary Research
Maslowrsquos Pyramid
Analyze what is his need based on
Primary research Segmentation
Demographics
develop adoption model
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Socio economic profile understand constraints and refine
value proposition PBS MICS University data networks Profiles
Develop marketing around Customer Persona(s)
develop and test market communications (messaging and collateral)
Segmentation Customer persona(s) Adoption model Communications
How market reacts to innovation
Learner Profiles
HEAD Knowledge and learning style
HANDS Skills and Abilities
HEART Attitudes
motivation and expectations
FEET Background
(demographics)
Knowledge and learning style bull Prefers classroom setting bull Competitive with peers Attitudes motivation and expectations bull Low motivation bull Gets bored easily bull Edutainment friendly Skills and Abilities bull Not literate bull Likes to sing bull Potential dyslexia Background amp Demographics bull From BOP and low income household bull Most cases parents illiterate bull Rural peri-urban and urban setting bull Punjab amp all provinces
Example learner profile that lead to ECD startup that is pioneering heavy singing component into BOP teaching curriculum
Learning styles Visual (spatial)You prefer using pictures images and spatial understanding Aural (auditory-musical) You prefer using sound and music Verbal (linguistic) You prefer using words both in speech and writing
Physical (kinesthetic) You prefer using your body hands and sense of touch
Logical (mathematical) You prefer using logic reasoning and systems Social (interpersonal) You prefer to learn in groups or with other people Solitary (intrapersonal) You prefer to work alone and use self-study
Modern universal education design attempts to involve as many of them as possible
Disruption is high riskhigh reward
Self Actualization
EsteemRespect
Love and Belonging
SafetySecurity Needs
Physiological Needs Marriage Agriculture Healthcare
Police Legal Justice
Social Romance Religion
Fashion Education Associations
Lifestyle Skills Startup
Maslowrsquos Pyramid of Needs
Demand driven Innovation
Supply driven Innovation
ImproveSupplement DisruptTransform
Market exists and is ready (PULL)
Need to create market (PUSH)
Sales Driven Marketing Driven
Research 3 Market Conditions
Secondary Research
What are the available distribution and marketing channels
Traditional
Alternate
Innovative
Primary research How do people perceive your product relative to competition or substitutes (Positioning)
What is the price elasticity
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Who are the market players Regulator impact Trade associations Alliances and cartels Porters five forces strategy diamond
Where and how are they more likely to buy it (Placement) What is the right business model
Market models Distribution amp Marketing Price elasticity Business model
Business Models
B2B market
bull Load option need to develop new sales force
bull No load option work with existing agencies
B2C Market
bull Load option setup and manage retail
bull No load option market via existing retail channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Internet
bull Subscription rental model
bull Freemium ad revenue or pay for premium features
Conventional vs Non Conventional
Startup succeed due to innovation Do you really want to compete with corporate professionals who are
experts at conventional sales and marketing
Pakistan has surplus of labor and limited opportunity for respectable employment Youth bulge cultural restrictions on women Rise of the entrepreneur salesman Opportunity for secondary income Social capital Corporate CSR Partnership with CBO and NGOs Private Public Partnerships
Price Elasticity
Research 4 Product Testing
Secondary Research
International benchmark
Domestic benchmark
Primary Research
Aesthetics
Ease of use
Quality
Performance
Price
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Research 5 Business Plan Validation
Secondary Research How have other companies in
similar space grown What problems have they
faced What is their sales strategy What partnerships have helped
them and how
Primary Research How quickly will the customers
adopt the solution What incentives can be used to
influence this How can we validate the business
plan growth projections What is the best area for the
pilot
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Validation of major assumptions in the financial model
Research 6 Marketing campaigns
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market Research
Idea Concept
Note Budget
Measurement framework and targets
Event Campaign
Analysis and Lessons Learnt
Measurement Framework and Targets
1 2 3 4 5
6
Financial Measurement Customer acquisition cost (CAC)
ltlt Customer Lifetime value (CLV)
(Process Measurement)
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Methods of Market Research
Quantitative
bull Desktop study
bull Short surveys
bull Long surveys
Qualitative
bull Field study
bull Commissioned study
bull Interviews
bull Focus groups
bull Customer panel
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Market research process
Goals Research
Plan Research Activity
Analysis Report
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Form Research questions
Data collection
method
Select target group
Make forms and allocate
resources
Quality check
Timeline and
budget
Type of Research Questions
Exploratory questions
bull Useful to understand the market dynamics and refine the product concept bull Examples
ndash Would you pay for such kind of service ndash Where would you expect to buy this service
Specific questions
bull Provide validation to the business model and financial projections (business plan) bull Examples
ndash What price would you pay for this kind of service ndash How many times over the last 3 months have you used similar product
service
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Exercise 1
List 3 pros and cons of each type of research method
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Short survey Desktop study
Questionnaire (long survey)
Interview Focus group Customer Panel
Research 1 Market Gap
Secondary Research
Survey who is in the market
Size of market
Competition
Substitute products
International andor domestic benchmarks
Primary research Customer need Validate dissatisfaction with current
solutions Is the need urgent and persistent Willing to pay for your solution when
available Price perception of value proposition by
comparisons
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Survey what is state of art Net searches Research journals Interviews with domain experts Patent searches
Business potential Where how and how many will they
buy Can you build and deliver it for profit
Benchmark WTP survey
What is WTP Traditional use Field surveys to establish commercial demand and pricing for market entry
Willingness to Pay
How much are you willing to pay for this 100 200 300
Research 2 Customer
Secondary Research
Maslowrsquos Pyramid
Analyze what is his need based on
Primary research Segmentation
Demographics
develop adoption model
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Socio economic profile understand constraints and refine
value proposition PBS MICS University data networks Profiles
Develop marketing around Customer Persona(s)
develop and test market communications (messaging and collateral)
Segmentation Customer persona(s) Adoption model Communications
How market reacts to innovation
Learner Profiles
HEAD Knowledge and learning style
HANDS Skills and Abilities
HEART Attitudes
motivation and expectations
FEET Background
(demographics)
Knowledge and learning style bull Prefers classroom setting bull Competitive with peers Attitudes motivation and expectations bull Low motivation bull Gets bored easily bull Edutainment friendly Skills and Abilities bull Not literate bull Likes to sing bull Potential dyslexia Background amp Demographics bull From BOP and low income household bull Most cases parents illiterate bull Rural peri-urban and urban setting bull Punjab amp all provinces
Example learner profile that lead to ECD startup that is pioneering heavy singing component into BOP teaching curriculum
Learning styles Visual (spatial)You prefer using pictures images and spatial understanding Aural (auditory-musical) You prefer using sound and music Verbal (linguistic) You prefer using words both in speech and writing
Physical (kinesthetic) You prefer using your body hands and sense of touch
Logical (mathematical) You prefer using logic reasoning and systems Social (interpersonal) You prefer to learn in groups or with other people Solitary (intrapersonal) You prefer to work alone and use self-study
Modern universal education design attempts to involve as many of them as possible
Disruption is high riskhigh reward
Self Actualization
EsteemRespect
Love and Belonging
SafetySecurity Needs
Physiological Needs Marriage Agriculture Healthcare
Police Legal Justice
Social Romance Religion
Fashion Education Associations
Lifestyle Skills Startup
Maslowrsquos Pyramid of Needs
Demand driven Innovation
Supply driven Innovation
ImproveSupplement DisruptTransform
Market exists and is ready (PULL)
Need to create market (PUSH)
Sales Driven Marketing Driven
Research 3 Market Conditions
Secondary Research
What are the available distribution and marketing channels
Traditional
Alternate
Innovative
Primary research How do people perceive your product relative to competition or substitutes (Positioning)
What is the price elasticity
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Who are the market players Regulator impact Trade associations Alliances and cartels Porters five forces strategy diamond
Where and how are they more likely to buy it (Placement) What is the right business model
Market models Distribution amp Marketing Price elasticity Business model
Business Models
B2B market
bull Load option need to develop new sales force
bull No load option work with existing agencies
B2C Market
bull Load option setup and manage retail
bull No load option market via existing retail channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Internet
bull Subscription rental model
bull Freemium ad revenue or pay for premium features
Conventional vs Non Conventional
Startup succeed due to innovation Do you really want to compete with corporate professionals who are
experts at conventional sales and marketing
Pakistan has surplus of labor and limited opportunity for respectable employment Youth bulge cultural restrictions on women Rise of the entrepreneur salesman Opportunity for secondary income Social capital Corporate CSR Partnership with CBO and NGOs Private Public Partnerships
Price Elasticity
Research 4 Product Testing
Secondary Research
International benchmark
Domestic benchmark
Primary Research
Aesthetics
Ease of use
Quality
Performance
Price
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Research 5 Business Plan Validation
Secondary Research How have other companies in
similar space grown What problems have they
faced What is their sales strategy What partnerships have helped
them and how
Primary Research How quickly will the customers
adopt the solution What incentives can be used to
influence this How can we validate the business
plan growth projections What is the best area for the
pilot
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Validation of major assumptions in the financial model
Research 6 Marketing campaigns
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market Research
Idea Concept
Note Budget
Measurement framework and targets
Event Campaign
Analysis and Lessons Learnt
Measurement Framework and Targets
1 2 3 4 5
6
Financial Measurement Customer acquisition cost (CAC)
ltlt Customer Lifetime value (CLV)
(Process Measurement)
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research process
Goals Research
Plan Research Activity
Analysis Report
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Form Research questions
Data collection
method
Select target group
Make forms and allocate
resources
Quality check
Timeline and
budget
Type of Research Questions
Exploratory questions
bull Useful to understand the market dynamics and refine the product concept bull Examples
ndash Would you pay for such kind of service ndash Where would you expect to buy this service
Specific questions
bull Provide validation to the business model and financial projections (business plan) bull Examples
ndash What price would you pay for this kind of service ndash How many times over the last 3 months have you used similar product
service
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Exercise 1
List 3 pros and cons of each type of research method
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Short survey Desktop study
Questionnaire (long survey)
Interview Focus group Customer Panel
Research 1 Market Gap
Secondary Research
Survey who is in the market
Size of market
Competition
Substitute products
International andor domestic benchmarks
Primary research Customer need Validate dissatisfaction with current
solutions Is the need urgent and persistent Willing to pay for your solution when
available Price perception of value proposition by
comparisons
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Survey what is state of art Net searches Research journals Interviews with domain experts Patent searches
Business potential Where how and how many will they
buy Can you build and deliver it for profit
Benchmark WTP survey
What is WTP Traditional use Field surveys to establish commercial demand and pricing for market entry
Willingness to Pay
How much are you willing to pay for this 100 200 300
Research 2 Customer
Secondary Research
Maslowrsquos Pyramid
Analyze what is his need based on
Primary research Segmentation
Demographics
develop adoption model
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Socio economic profile understand constraints and refine
value proposition PBS MICS University data networks Profiles
Develop marketing around Customer Persona(s)
develop and test market communications (messaging and collateral)
Segmentation Customer persona(s) Adoption model Communications
How market reacts to innovation
Learner Profiles
HEAD Knowledge and learning style
HANDS Skills and Abilities
HEART Attitudes
motivation and expectations
FEET Background
(demographics)
Knowledge and learning style bull Prefers classroom setting bull Competitive with peers Attitudes motivation and expectations bull Low motivation bull Gets bored easily bull Edutainment friendly Skills and Abilities bull Not literate bull Likes to sing bull Potential dyslexia Background amp Demographics bull From BOP and low income household bull Most cases parents illiterate bull Rural peri-urban and urban setting bull Punjab amp all provinces
Example learner profile that lead to ECD startup that is pioneering heavy singing component into BOP teaching curriculum
Learning styles Visual (spatial)You prefer using pictures images and spatial understanding Aural (auditory-musical) You prefer using sound and music Verbal (linguistic) You prefer using words both in speech and writing
Physical (kinesthetic) You prefer using your body hands and sense of touch
Logical (mathematical) You prefer using logic reasoning and systems Social (interpersonal) You prefer to learn in groups or with other people Solitary (intrapersonal) You prefer to work alone and use self-study
Modern universal education design attempts to involve as many of them as possible
Disruption is high riskhigh reward
Self Actualization
EsteemRespect
Love and Belonging
SafetySecurity Needs
Physiological Needs Marriage Agriculture Healthcare
Police Legal Justice
Social Romance Religion
Fashion Education Associations
Lifestyle Skills Startup
Maslowrsquos Pyramid of Needs
Demand driven Innovation
Supply driven Innovation
ImproveSupplement DisruptTransform
Market exists and is ready (PULL)
Need to create market (PUSH)
Sales Driven Marketing Driven
Research 3 Market Conditions
Secondary Research
What are the available distribution and marketing channels
Traditional
Alternate
Innovative
Primary research How do people perceive your product relative to competition or substitutes (Positioning)
What is the price elasticity
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Who are the market players Regulator impact Trade associations Alliances and cartels Porters five forces strategy diamond
Where and how are they more likely to buy it (Placement) What is the right business model
Market models Distribution amp Marketing Price elasticity Business model
Business Models
B2B market
bull Load option need to develop new sales force
bull No load option work with existing agencies
B2C Market
bull Load option setup and manage retail
bull No load option market via existing retail channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Internet
bull Subscription rental model
bull Freemium ad revenue or pay for premium features
Conventional vs Non Conventional
Startup succeed due to innovation Do you really want to compete with corporate professionals who are
experts at conventional sales and marketing
Pakistan has surplus of labor and limited opportunity for respectable employment Youth bulge cultural restrictions on women Rise of the entrepreneur salesman Opportunity for secondary income Social capital Corporate CSR Partnership with CBO and NGOs Private Public Partnerships
Price Elasticity
Research 4 Product Testing
Secondary Research
International benchmark
Domestic benchmark
Primary Research
Aesthetics
Ease of use
Quality
Performance
Price
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Research 5 Business Plan Validation
Secondary Research How have other companies in
similar space grown What problems have they
faced What is their sales strategy What partnerships have helped
them and how
Primary Research How quickly will the customers
adopt the solution What incentives can be used to
influence this How can we validate the business
plan growth projections What is the best area for the
pilot
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Validation of major assumptions in the financial model
Research 6 Marketing campaigns
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market Research
Idea Concept
Note Budget
Measurement framework and targets
Event Campaign
Analysis and Lessons Learnt
Measurement Framework and Targets
1 2 3 4 5
6
Financial Measurement Customer acquisition cost (CAC)
ltlt Customer Lifetime value (CLV)
(Process Measurement)
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Type of Research Questions
Exploratory questions
bull Useful to understand the market dynamics and refine the product concept bull Examples
ndash Would you pay for such kind of service ndash Where would you expect to buy this service
Specific questions
bull Provide validation to the business model and financial projections (business plan) bull Examples
ndash What price would you pay for this kind of service ndash How many times over the last 3 months have you used similar product
service
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Exercise 1
List 3 pros and cons of each type of research method
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Short survey Desktop study
Questionnaire (long survey)
Interview Focus group Customer Panel
Research 1 Market Gap
Secondary Research
Survey who is in the market
Size of market
Competition
Substitute products
International andor domestic benchmarks
Primary research Customer need Validate dissatisfaction with current
solutions Is the need urgent and persistent Willing to pay for your solution when
available Price perception of value proposition by
comparisons
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Survey what is state of art Net searches Research journals Interviews with domain experts Patent searches
Business potential Where how and how many will they
buy Can you build and deliver it for profit
Benchmark WTP survey
What is WTP Traditional use Field surveys to establish commercial demand and pricing for market entry
Willingness to Pay
How much are you willing to pay for this 100 200 300
Research 2 Customer
Secondary Research
Maslowrsquos Pyramid
Analyze what is his need based on
Primary research Segmentation
Demographics
develop adoption model
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Socio economic profile understand constraints and refine
value proposition PBS MICS University data networks Profiles
Develop marketing around Customer Persona(s)
develop and test market communications (messaging and collateral)
Segmentation Customer persona(s) Adoption model Communications
How market reacts to innovation
Learner Profiles
HEAD Knowledge and learning style
HANDS Skills and Abilities
HEART Attitudes
motivation and expectations
FEET Background
(demographics)
Knowledge and learning style bull Prefers classroom setting bull Competitive with peers Attitudes motivation and expectations bull Low motivation bull Gets bored easily bull Edutainment friendly Skills and Abilities bull Not literate bull Likes to sing bull Potential dyslexia Background amp Demographics bull From BOP and low income household bull Most cases parents illiterate bull Rural peri-urban and urban setting bull Punjab amp all provinces
Example learner profile that lead to ECD startup that is pioneering heavy singing component into BOP teaching curriculum
Learning styles Visual (spatial)You prefer using pictures images and spatial understanding Aural (auditory-musical) You prefer using sound and music Verbal (linguistic) You prefer using words both in speech and writing
Physical (kinesthetic) You prefer using your body hands and sense of touch
Logical (mathematical) You prefer using logic reasoning and systems Social (interpersonal) You prefer to learn in groups or with other people Solitary (intrapersonal) You prefer to work alone and use self-study
Modern universal education design attempts to involve as many of them as possible
Disruption is high riskhigh reward
Self Actualization
EsteemRespect
Love and Belonging
SafetySecurity Needs
Physiological Needs Marriage Agriculture Healthcare
Police Legal Justice
Social Romance Religion
Fashion Education Associations
Lifestyle Skills Startup
Maslowrsquos Pyramid of Needs
Demand driven Innovation
Supply driven Innovation
ImproveSupplement DisruptTransform
Market exists and is ready (PULL)
Need to create market (PUSH)
Sales Driven Marketing Driven
Research 3 Market Conditions
Secondary Research
What are the available distribution and marketing channels
Traditional
Alternate
Innovative
Primary research How do people perceive your product relative to competition or substitutes (Positioning)
What is the price elasticity
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Who are the market players Regulator impact Trade associations Alliances and cartels Porters five forces strategy diamond
Where and how are they more likely to buy it (Placement) What is the right business model
Market models Distribution amp Marketing Price elasticity Business model
Business Models
B2B market
bull Load option need to develop new sales force
bull No load option work with existing agencies
B2C Market
bull Load option setup and manage retail
bull No load option market via existing retail channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Internet
bull Subscription rental model
bull Freemium ad revenue or pay for premium features
Conventional vs Non Conventional
Startup succeed due to innovation Do you really want to compete with corporate professionals who are
experts at conventional sales and marketing
Pakistan has surplus of labor and limited opportunity for respectable employment Youth bulge cultural restrictions on women Rise of the entrepreneur salesman Opportunity for secondary income Social capital Corporate CSR Partnership with CBO and NGOs Private Public Partnerships
Price Elasticity
Research 4 Product Testing
Secondary Research
International benchmark
Domestic benchmark
Primary Research
Aesthetics
Ease of use
Quality
Performance
Price
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Research 5 Business Plan Validation
Secondary Research How have other companies in
similar space grown What problems have they
faced What is their sales strategy What partnerships have helped
them and how
Primary Research How quickly will the customers
adopt the solution What incentives can be used to
influence this How can we validate the business
plan growth projections What is the best area for the
pilot
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Validation of major assumptions in the financial model
Research 6 Marketing campaigns
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market Research
Idea Concept
Note Budget
Measurement framework and targets
Event Campaign
Analysis and Lessons Learnt
Measurement Framework and Targets
1 2 3 4 5
6
Financial Measurement Customer acquisition cost (CAC)
ltlt Customer Lifetime value (CLV)
(Process Measurement)
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Exercise 1
List 3 pros and cons of each type of research method
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Short survey Desktop study
Questionnaire (long survey)
Interview Focus group Customer Panel
Research 1 Market Gap
Secondary Research
Survey who is in the market
Size of market
Competition
Substitute products
International andor domestic benchmarks
Primary research Customer need Validate dissatisfaction with current
solutions Is the need urgent and persistent Willing to pay for your solution when
available Price perception of value proposition by
comparisons
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Survey what is state of art Net searches Research journals Interviews with domain experts Patent searches
Business potential Where how and how many will they
buy Can you build and deliver it for profit
Benchmark WTP survey
What is WTP Traditional use Field surveys to establish commercial demand and pricing for market entry
Willingness to Pay
How much are you willing to pay for this 100 200 300
Research 2 Customer
Secondary Research
Maslowrsquos Pyramid
Analyze what is his need based on
Primary research Segmentation
Demographics
develop adoption model
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Socio economic profile understand constraints and refine
value proposition PBS MICS University data networks Profiles
Develop marketing around Customer Persona(s)
develop and test market communications (messaging and collateral)
Segmentation Customer persona(s) Adoption model Communications
How market reacts to innovation
Learner Profiles
HEAD Knowledge and learning style
HANDS Skills and Abilities
HEART Attitudes
motivation and expectations
FEET Background
(demographics)
Knowledge and learning style bull Prefers classroom setting bull Competitive with peers Attitudes motivation and expectations bull Low motivation bull Gets bored easily bull Edutainment friendly Skills and Abilities bull Not literate bull Likes to sing bull Potential dyslexia Background amp Demographics bull From BOP and low income household bull Most cases parents illiterate bull Rural peri-urban and urban setting bull Punjab amp all provinces
Example learner profile that lead to ECD startup that is pioneering heavy singing component into BOP teaching curriculum
Learning styles Visual (spatial)You prefer using pictures images and spatial understanding Aural (auditory-musical) You prefer using sound and music Verbal (linguistic) You prefer using words both in speech and writing
Physical (kinesthetic) You prefer using your body hands and sense of touch
Logical (mathematical) You prefer using logic reasoning and systems Social (interpersonal) You prefer to learn in groups or with other people Solitary (intrapersonal) You prefer to work alone and use self-study
Modern universal education design attempts to involve as many of them as possible
Disruption is high riskhigh reward
Self Actualization
EsteemRespect
Love and Belonging
SafetySecurity Needs
Physiological Needs Marriage Agriculture Healthcare
Police Legal Justice
Social Romance Religion
Fashion Education Associations
Lifestyle Skills Startup
Maslowrsquos Pyramid of Needs
Demand driven Innovation
Supply driven Innovation
ImproveSupplement DisruptTransform
Market exists and is ready (PULL)
Need to create market (PUSH)
Sales Driven Marketing Driven
Research 3 Market Conditions
Secondary Research
What are the available distribution and marketing channels
Traditional
Alternate
Innovative
Primary research How do people perceive your product relative to competition or substitutes (Positioning)
What is the price elasticity
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Who are the market players Regulator impact Trade associations Alliances and cartels Porters five forces strategy diamond
Where and how are they more likely to buy it (Placement) What is the right business model
Market models Distribution amp Marketing Price elasticity Business model
Business Models
B2B market
bull Load option need to develop new sales force
bull No load option work with existing agencies
B2C Market
bull Load option setup and manage retail
bull No load option market via existing retail channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Internet
bull Subscription rental model
bull Freemium ad revenue or pay for premium features
Conventional vs Non Conventional
Startup succeed due to innovation Do you really want to compete with corporate professionals who are
experts at conventional sales and marketing
Pakistan has surplus of labor and limited opportunity for respectable employment Youth bulge cultural restrictions on women Rise of the entrepreneur salesman Opportunity for secondary income Social capital Corporate CSR Partnership with CBO and NGOs Private Public Partnerships
Price Elasticity
Research 4 Product Testing
Secondary Research
International benchmark
Domestic benchmark
Primary Research
Aesthetics
Ease of use
Quality
Performance
Price
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Research 5 Business Plan Validation
Secondary Research How have other companies in
similar space grown What problems have they
faced What is their sales strategy What partnerships have helped
them and how
Primary Research How quickly will the customers
adopt the solution What incentives can be used to
influence this How can we validate the business
plan growth projections What is the best area for the
pilot
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Validation of major assumptions in the financial model
Research 6 Marketing campaigns
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market Research
Idea Concept
Note Budget
Measurement framework and targets
Event Campaign
Analysis and Lessons Learnt
Measurement Framework and Targets
1 2 3 4 5
6
Financial Measurement Customer acquisition cost (CAC)
ltlt Customer Lifetime value (CLV)
(Process Measurement)
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Research 1 Market Gap
Secondary Research
Survey who is in the market
Size of market
Competition
Substitute products
International andor domestic benchmarks
Primary research Customer need Validate dissatisfaction with current
solutions Is the need urgent and persistent Willing to pay for your solution when
available Price perception of value proposition by
comparisons
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Survey what is state of art Net searches Research journals Interviews with domain experts Patent searches
Business potential Where how and how many will they
buy Can you build and deliver it for profit
Benchmark WTP survey
What is WTP Traditional use Field surveys to establish commercial demand and pricing for market entry
Willingness to Pay
How much are you willing to pay for this 100 200 300
Research 2 Customer
Secondary Research
Maslowrsquos Pyramid
Analyze what is his need based on
Primary research Segmentation
Demographics
develop adoption model
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Socio economic profile understand constraints and refine
value proposition PBS MICS University data networks Profiles
Develop marketing around Customer Persona(s)
develop and test market communications (messaging and collateral)
Segmentation Customer persona(s) Adoption model Communications
How market reacts to innovation
Learner Profiles
HEAD Knowledge and learning style
HANDS Skills and Abilities
HEART Attitudes
motivation and expectations
FEET Background
(demographics)
Knowledge and learning style bull Prefers classroom setting bull Competitive with peers Attitudes motivation and expectations bull Low motivation bull Gets bored easily bull Edutainment friendly Skills and Abilities bull Not literate bull Likes to sing bull Potential dyslexia Background amp Demographics bull From BOP and low income household bull Most cases parents illiterate bull Rural peri-urban and urban setting bull Punjab amp all provinces
Example learner profile that lead to ECD startup that is pioneering heavy singing component into BOP teaching curriculum
Learning styles Visual (spatial)You prefer using pictures images and spatial understanding Aural (auditory-musical) You prefer using sound and music Verbal (linguistic) You prefer using words both in speech and writing
Physical (kinesthetic) You prefer using your body hands and sense of touch
Logical (mathematical) You prefer using logic reasoning and systems Social (interpersonal) You prefer to learn in groups or with other people Solitary (intrapersonal) You prefer to work alone and use self-study
Modern universal education design attempts to involve as many of them as possible
Disruption is high riskhigh reward
Self Actualization
EsteemRespect
Love and Belonging
SafetySecurity Needs
Physiological Needs Marriage Agriculture Healthcare
Police Legal Justice
Social Romance Religion
Fashion Education Associations
Lifestyle Skills Startup
Maslowrsquos Pyramid of Needs
Demand driven Innovation
Supply driven Innovation
ImproveSupplement DisruptTransform
Market exists and is ready (PULL)
Need to create market (PUSH)
Sales Driven Marketing Driven
Research 3 Market Conditions
Secondary Research
What are the available distribution and marketing channels
Traditional
Alternate
Innovative
Primary research How do people perceive your product relative to competition or substitutes (Positioning)
What is the price elasticity
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Who are the market players Regulator impact Trade associations Alliances and cartels Porters five forces strategy diamond
Where and how are they more likely to buy it (Placement) What is the right business model
Market models Distribution amp Marketing Price elasticity Business model
Business Models
B2B market
bull Load option need to develop new sales force
bull No load option work with existing agencies
B2C Market
bull Load option setup and manage retail
bull No load option market via existing retail channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Internet
bull Subscription rental model
bull Freemium ad revenue or pay for premium features
Conventional vs Non Conventional
Startup succeed due to innovation Do you really want to compete with corporate professionals who are
experts at conventional sales and marketing
Pakistan has surplus of labor and limited opportunity for respectable employment Youth bulge cultural restrictions on women Rise of the entrepreneur salesman Opportunity for secondary income Social capital Corporate CSR Partnership with CBO and NGOs Private Public Partnerships
Price Elasticity
Research 4 Product Testing
Secondary Research
International benchmark
Domestic benchmark
Primary Research
Aesthetics
Ease of use
Quality
Performance
Price
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Research 5 Business Plan Validation
Secondary Research How have other companies in
similar space grown What problems have they
faced What is their sales strategy What partnerships have helped
them and how
Primary Research How quickly will the customers
adopt the solution What incentives can be used to
influence this How can we validate the business
plan growth projections What is the best area for the
pilot
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Validation of major assumptions in the financial model
Research 6 Marketing campaigns
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market Research
Idea Concept
Note Budget
Measurement framework and targets
Event Campaign
Analysis and Lessons Learnt
Measurement Framework and Targets
1 2 3 4 5
6
Financial Measurement Customer acquisition cost (CAC)
ltlt Customer Lifetime value (CLV)
(Process Measurement)
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
What is WTP Traditional use Field surveys to establish commercial demand and pricing for market entry
Willingness to Pay
How much are you willing to pay for this 100 200 300
Research 2 Customer
Secondary Research
Maslowrsquos Pyramid
Analyze what is his need based on
Primary research Segmentation
Demographics
develop adoption model
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Socio economic profile understand constraints and refine
value proposition PBS MICS University data networks Profiles
Develop marketing around Customer Persona(s)
develop and test market communications (messaging and collateral)
Segmentation Customer persona(s) Adoption model Communications
How market reacts to innovation
Learner Profiles
HEAD Knowledge and learning style
HANDS Skills and Abilities
HEART Attitudes
motivation and expectations
FEET Background
(demographics)
Knowledge and learning style bull Prefers classroom setting bull Competitive with peers Attitudes motivation and expectations bull Low motivation bull Gets bored easily bull Edutainment friendly Skills and Abilities bull Not literate bull Likes to sing bull Potential dyslexia Background amp Demographics bull From BOP and low income household bull Most cases parents illiterate bull Rural peri-urban and urban setting bull Punjab amp all provinces
Example learner profile that lead to ECD startup that is pioneering heavy singing component into BOP teaching curriculum
Learning styles Visual (spatial)You prefer using pictures images and spatial understanding Aural (auditory-musical) You prefer using sound and music Verbal (linguistic) You prefer using words both in speech and writing
Physical (kinesthetic) You prefer using your body hands and sense of touch
Logical (mathematical) You prefer using logic reasoning and systems Social (interpersonal) You prefer to learn in groups or with other people Solitary (intrapersonal) You prefer to work alone and use self-study
Modern universal education design attempts to involve as many of them as possible
Disruption is high riskhigh reward
Self Actualization
EsteemRespect
Love and Belonging
SafetySecurity Needs
Physiological Needs Marriage Agriculture Healthcare
Police Legal Justice
Social Romance Religion
Fashion Education Associations
Lifestyle Skills Startup
Maslowrsquos Pyramid of Needs
Demand driven Innovation
Supply driven Innovation
ImproveSupplement DisruptTransform
Market exists and is ready (PULL)
Need to create market (PUSH)
Sales Driven Marketing Driven
Research 3 Market Conditions
Secondary Research
What are the available distribution and marketing channels
Traditional
Alternate
Innovative
Primary research How do people perceive your product relative to competition or substitutes (Positioning)
What is the price elasticity
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Who are the market players Regulator impact Trade associations Alliances and cartels Porters five forces strategy diamond
Where and how are they more likely to buy it (Placement) What is the right business model
Market models Distribution amp Marketing Price elasticity Business model
Business Models
B2B market
bull Load option need to develop new sales force
bull No load option work with existing agencies
B2C Market
bull Load option setup and manage retail
bull No load option market via existing retail channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Internet
bull Subscription rental model
bull Freemium ad revenue or pay for premium features
Conventional vs Non Conventional
Startup succeed due to innovation Do you really want to compete with corporate professionals who are
experts at conventional sales and marketing
Pakistan has surplus of labor and limited opportunity for respectable employment Youth bulge cultural restrictions on women Rise of the entrepreneur salesman Opportunity for secondary income Social capital Corporate CSR Partnership with CBO and NGOs Private Public Partnerships
Price Elasticity
Research 4 Product Testing
Secondary Research
International benchmark
Domestic benchmark
Primary Research
Aesthetics
Ease of use
Quality
Performance
Price
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Research 5 Business Plan Validation
Secondary Research How have other companies in
similar space grown What problems have they
faced What is their sales strategy What partnerships have helped
them and how
Primary Research How quickly will the customers
adopt the solution What incentives can be used to
influence this How can we validate the business
plan growth projections What is the best area for the
pilot
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Validation of major assumptions in the financial model
Research 6 Marketing campaigns
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market Research
Idea Concept
Note Budget
Measurement framework and targets
Event Campaign
Analysis and Lessons Learnt
Measurement Framework and Targets
1 2 3 4 5
6
Financial Measurement Customer acquisition cost (CAC)
ltlt Customer Lifetime value (CLV)
(Process Measurement)
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Research 2 Customer
Secondary Research
Maslowrsquos Pyramid
Analyze what is his need based on
Primary research Segmentation
Demographics
develop adoption model
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Socio economic profile understand constraints and refine
value proposition PBS MICS University data networks Profiles
Develop marketing around Customer Persona(s)
develop and test market communications (messaging and collateral)
Segmentation Customer persona(s) Adoption model Communications
How market reacts to innovation
Learner Profiles
HEAD Knowledge and learning style
HANDS Skills and Abilities
HEART Attitudes
motivation and expectations
FEET Background
(demographics)
Knowledge and learning style bull Prefers classroom setting bull Competitive with peers Attitudes motivation and expectations bull Low motivation bull Gets bored easily bull Edutainment friendly Skills and Abilities bull Not literate bull Likes to sing bull Potential dyslexia Background amp Demographics bull From BOP and low income household bull Most cases parents illiterate bull Rural peri-urban and urban setting bull Punjab amp all provinces
Example learner profile that lead to ECD startup that is pioneering heavy singing component into BOP teaching curriculum
Learning styles Visual (spatial)You prefer using pictures images and spatial understanding Aural (auditory-musical) You prefer using sound and music Verbal (linguistic) You prefer using words both in speech and writing
Physical (kinesthetic) You prefer using your body hands and sense of touch
Logical (mathematical) You prefer using logic reasoning and systems Social (interpersonal) You prefer to learn in groups or with other people Solitary (intrapersonal) You prefer to work alone and use self-study
Modern universal education design attempts to involve as many of them as possible
Disruption is high riskhigh reward
Self Actualization
EsteemRespect
Love and Belonging
SafetySecurity Needs
Physiological Needs Marriage Agriculture Healthcare
Police Legal Justice
Social Romance Religion
Fashion Education Associations
Lifestyle Skills Startup
Maslowrsquos Pyramid of Needs
Demand driven Innovation
Supply driven Innovation
ImproveSupplement DisruptTransform
Market exists and is ready (PULL)
Need to create market (PUSH)
Sales Driven Marketing Driven
Research 3 Market Conditions
Secondary Research
What are the available distribution and marketing channels
Traditional
Alternate
Innovative
Primary research How do people perceive your product relative to competition or substitutes (Positioning)
What is the price elasticity
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Who are the market players Regulator impact Trade associations Alliances and cartels Porters five forces strategy diamond
Where and how are they more likely to buy it (Placement) What is the right business model
Market models Distribution amp Marketing Price elasticity Business model
Business Models
B2B market
bull Load option need to develop new sales force
bull No load option work with existing agencies
B2C Market
bull Load option setup and manage retail
bull No load option market via existing retail channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Internet
bull Subscription rental model
bull Freemium ad revenue or pay for premium features
Conventional vs Non Conventional
Startup succeed due to innovation Do you really want to compete with corporate professionals who are
experts at conventional sales and marketing
Pakistan has surplus of labor and limited opportunity for respectable employment Youth bulge cultural restrictions on women Rise of the entrepreneur salesman Opportunity for secondary income Social capital Corporate CSR Partnership with CBO and NGOs Private Public Partnerships
Price Elasticity
Research 4 Product Testing
Secondary Research
International benchmark
Domestic benchmark
Primary Research
Aesthetics
Ease of use
Quality
Performance
Price
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Research 5 Business Plan Validation
Secondary Research How have other companies in
similar space grown What problems have they
faced What is their sales strategy What partnerships have helped
them and how
Primary Research How quickly will the customers
adopt the solution What incentives can be used to
influence this How can we validate the business
plan growth projections What is the best area for the
pilot
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Validation of major assumptions in the financial model
Research 6 Marketing campaigns
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market Research
Idea Concept
Note Budget
Measurement framework and targets
Event Campaign
Analysis and Lessons Learnt
Measurement Framework and Targets
1 2 3 4 5
6
Financial Measurement Customer acquisition cost (CAC)
ltlt Customer Lifetime value (CLV)
(Process Measurement)
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
How market reacts to innovation
Learner Profiles
HEAD Knowledge and learning style
HANDS Skills and Abilities
HEART Attitudes
motivation and expectations
FEET Background
(demographics)
Knowledge and learning style bull Prefers classroom setting bull Competitive with peers Attitudes motivation and expectations bull Low motivation bull Gets bored easily bull Edutainment friendly Skills and Abilities bull Not literate bull Likes to sing bull Potential dyslexia Background amp Demographics bull From BOP and low income household bull Most cases parents illiterate bull Rural peri-urban and urban setting bull Punjab amp all provinces
Example learner profile that lead to ECD startup that is pioneering heavy singing component into BOP teaching curriculum
Learning styles Visual (spatial)You prefer using pictures images and spatial understanding Aural (auditory-musical) You prefer using sound and music Verbal (linguistic) You prefer using words both in speech and writing
Physical (kinesthetic) You prefer using your body hands and sense of touch
Logical (mathematical) You prefer using logic reasoning and systems Social (interpersonal) You prefer to learn in groups or with other people Solitary (intrapersonal) You prefer to work alone and use self-study
Modern universal education design attempts to involve as many of them as possible
Disruption is high riskhigh reward
Self Actualization
EsteemRespect
Love and Belonging
SafetySecurity Needs
Physiological Needs Marriage Agriculture Healthcare
Police Legal Justice
Social Romance Religion
Fashion Education Associations
Lifestyle Skills Startup
Maslowrsquos Pyramid of Needs
Demand driven Innovation
Supply driven Innovation
ImproveSupplement DisruptTransform
Market exists and is ready (PULL)
Need to create market (PUSH)
Sales Driven Marketing Driven
Research 3 Market Conditions
Secondary Research
What are the available distribution and marketing channels
Traditional
Alternate
Innovative
Primary research How do people perceive your product relative to competition or substitutes (Positioning)
What is the price elasticity
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Who are the market players Regulator impact Trade associations Alliances and cartels Porters five forces strategy diamond
Where and how are they more likely to buy it (Placement) What is the right business model
Market models Distribution amp Marketing Price elasticity Business model
Business Models
B2B market
bull Load option need to develop new sales force
bull No load option work with existing agencies
B2C Market
bull Load option setup and manage retail
bull No load option market via existing retail channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Internet
bull Subscription rental model
bull Freemium ad revenue or pay for premium features
Conventional vs Non Conventional
Startup succeed due to innovation Do you really want to compete with corporate professionals who are
experts at conventional sales and marketing
Pakistan has surplus of labor and limited opportunity for respectable employment Youth bulge cultural restrictions on women Rise of the entrepreneur salesman Opportunity for secondary income Social capital Corporate CSR Partnership with CBO and NGOs Private Public Partnerships
Price Elasticity
Research 4 Product Testing
Secondary Research
International benchmark
Domestic benchmark
Primary Research
Aesthetics
Ease of use
Quality
Performance
Price
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Research 5 Business Plan Validation
Secondary Research How have other companies in
similar space grown What problems have they
faced What is their sales strategy What partnerships have helped
them and how
Primary Research How quickly will the customers
adopt the solution What incentives can be used to
influence this How can we validate the business
plan growth projections What is the best area for the
pilot
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Validation of major assumptions in the financial model
Research 6 Marketing campaigns
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market Research
Idea Concept
Note Budget
Measurement framework and targets
Event Campaign
Analysis and Lessons Learnt
Measurement Framework and Targets
1 2 3 4 5
6
Financial Measurement Customer acquisition cost (CAC)
ltlt Customer Lifetime value (CLV)
(Process Measurement)
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Learner Profiles
HEAD Knowledge and learning style
HANDS Skills and Abilities
HEART Attitudes
motivation and expectations
FEET Background
(demographics)
Knowledge and learning style bull Prefers classroom setting bull Competitive with peers Attitudes motivation and expectations bull Low motivation bull Gets bored easily bull Edutainment friendly Skills and Abilities bull Not literate bull Likes to sing bull Potential dyslexia Background amp Demographics bull From BOP and low income household bull Most cases parents illiterate bull Rural peri-urban and urban setting bull Punjab amp all provinces
Example learner profile that lead to ECD startup that is pioneering heavy singing component into BOP teaching curriculum
Learning styles Visual (spatial)You prefer using pictures images and spatial understanding Aural (auditory-musical) You prefer using sound and music Verbal (linguistic) You prefer using words both in speech and writing
Physical (kinesthetic) You prefer using your body hands and sense of touch
Logical (mathematical) You prefer using logic reasoning and systems Social (interpersonal) You prefer to learn in groups or with other people Solitary (intrapersonal) You prefer to work alone and use self-study
Modern universal education design attempts to involve as many of them as possible
Disruption is high riskhigh reward
Self Actualization
EsteemRespect
Love and Belonging
SafetySecurity Needs
Physiological Needs Marriage Agriculture Healthcare
Police Legal Justice
Social Romance Religion
Fashion Education Associations
Lifestyle Skills Startup
Maslowrsquos Pyramid of Needs
Demand driven Innovation
Supply driven Innovation
ImproveSupplement DisruptTransform
Market exists and is ready (PULL)
Need to create market (PUSH)
Sales Driven Marketing Driven
Research 3 Market Conditions
Secondary Research
What are the available distribution and marketing channels
Traditional
Alternate
Innovative
Primary research How do people perceive your product relative to competition or substitutes (Positioning)
What is the price elasticity
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Who are the market players Regulator impact Trade associations Alliances and cartels Porters five forces strategy diamond
Where and how are they more likely to buy it (Placement) What is the right business model
Market models Distribution amp Marketing Price elasticity Business model
Business Models
B2B market
bull Load option need to develop new sales force
bull No load option work with existing agencies
B2C Market
bull Load option setup and manage retail
bull No load option market via existing retail channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Internet
bull Subscription rental model
bull Freemium ad revenue or pay for premium features
Conventional vs Non Conventional
Startup succeed due to innovation Do you really want to compete with corporate professionals who are
experts at conventional sales and marketing
Pakistan has surplus of labor and limited opportunity for respectable employment Youth bulge cultural restrictions on women Rise of the entrepreneur salesman Opportunity for secondary income Social capital Corporate CSR Partnership with CBO and NGOs Private Public Partnerships
Price Elasticity
Research 4 Product Testing
Secondary Research
International benchmark
Domestic benchmark
Primary Research
Aesthetics
Ease of use
Quality
Performance
Price
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Research 5 Business Plan Validation
Secondary Research How have other companies in
similar space grown What problems have they
faced What is their sales strategy What partnerships have helped
them and how
Primary Research How quickly will the customers
adopt the solution What incentives can be used to
influence this How can we validate the business
plan growth projections What is the best area for the
pilot
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Validation of major assumptions in the financial model
Research 6 Marketing campaigns
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market Research
Idea Concept
Note Budget
Measurement framework and targets
Event Campaign
Analysis and Lessons Learnt
Measurement Framework and Targets
1 2 3 4 5
6
Financial Measurement Customer acquisition cost (CAC)
ltlt Customer Lifetime value (CLV)
(Process Measurement)
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Learning styles Visual (spatial)You prefer using pictures images and spatial understanding Aural (auditory-musical) You prefer using sound and music Verbal (linguistic) You prefer using words both in speech and writing
Physical (kinesthetic) You prefer using your body hands and sense of touch
Logical (mathematical) You prefer using logic reasoning and systems Social (interpersonal) You prefer to learn in groups or with other people Solitary (intrapersonal) You prefer to work alone and use self-study
Modern universal education design attempts to involve as many of them as possible
Disruption is high riskhigh reward
Self Actualization
EsteemRespect
Love and Belonging
SafetySecurity Needs
Physiological Needs Marriage Agriculture Healthcare
Police Legal Justice
Social Romance Religion
Fashion Education Associations
Lifestyle Skills Startup
Maslowrsquos Pyramid of Needs
Demand driven Innovation
Supply driven Innovation
ImproveSupplement DisruptTransform
Market exists and is ready (PULL)
Need to create market (PUSH)
Sales Driven Marketing Driven
Research 3 Market Conditions
Secondary Research
What are the available distribution and marketing channels
Traditional
Alternate
Innovative
Primary research How do people perceive your product relative to competition or substitutes (Positioning)
What is the price elasticity
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Who are the market players Regulator impact Trade associations Alliances and cartels Porters five forces strategy diamond
Where and how are they more likely to buy it (Placement) What is the right business model
Market models Distribution amp Marketing Price elasticity Business model
Business Models
B2B market
bull Load option need to develop new sales force
bull No load option work with existing agencies
B2C Market
bull Load option setup and manage retail
bull No load option market via existing retail channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Internet
bull Subscription rental model
bull Freemium ad revenue or pay for premium features
Conventional vs Non Conventional
Startup succeed due to innovation Do you really want to compete with corporate professionals who are
experts at conventional sales and marketing
Pakistan has surplus of labor and limited opportunity for respectable employment Youth bulge cultural restrictions on women Rise of the entrepreneur salesman Opportunity for secondary income Social capital Corporate CSR Partnership with CBO and NGOs Private Public Partnerships
Price Elasticity
Research 4 Product Testing
Secondary Research
International benchmark
Domestic benchmark
Primary Research
Aesthetics
Ease of use
Quality
Performance
Price
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Research 5 Business Plan Validation
Secondary Research How have other companies in
similar space grown What problems have they
faced What is their sales strategy What partnerships have helped
them and how
Primary Research How quickly will the customers
adopt the solution What incentives can be used to
influence this How can we validate the business
plan growth projections What is the best area for the
pilot
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Validation of major assumptions in the financial model
Research 6 Marketing campaigns
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market Research
Idea Concept
Note Budget
Measurement framework and targets
Event Campaign
Analysis and Lessons Learnt
Measurement Framework and Targets
1 2 3 4 5
6
Financial Measurement Customer acquisition cost (CAC)
ltlt Customer Lifetime value (CLV)
(Process Measurement)
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Disruption is high riskhigh reward
Self Actualization
EsteemRespect
Love and Belonging
SafetySecurity Needs
Physiological Needs Marriage Agriculture Healthcare
Police Legal Justice
Social Romance Religion
Fashion Education Associations
Lifestyle Skills Startup
Maslowrsquos Pyramid of Needs
Demand driven Innovation
Supply driven Innovation
ImproveSupplement DisruptTransform
Market exists and is ready (PULL)
Need to create market (PUSH)
Sales Driven Marketing Driven
Research 3 Market Conditions
Secondary Research
What are the available distribution and marketing channels
Traditional
Alternate
Innovative
Primary research How do people perceive your product relative to competition or substitutes (Positioning)
What is the price elasticity
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Who are the market players Regulator impact Trade associations Alliances and cartels Porters five forces strategy diamond
Where and how are they more likely to buy it (Placement) What is the right business model
Market models Distribution amp Marketing Price elasticity Business model
Business Models
B2B market
bull Load option need to develop new sales force
bull No load option work with existing agencies
B2C Market
bull Load option setup and manage retail
bull No load option market via existing retail channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Internet
bull Subscription rental model
bull Freemium ad revenue or pay for premium features
Conventional vs Non Conventional
Startup succeed due to innovation Do you really want to compete with corporate professionals who are
experts at conventional sales and marketing
Pakistan has surplus of labor and limited opportunity for respectable employment Youth bulge cultural restrictions on women Rise of the entrepreneur salesman Opportunity for secondary income Social capital Corporate CSR Partnership with CBO and NGOs Private Public Partnerships
Price Elasticity
Research 4 Product Testing
Secondary Research
International benchmark
Domestic benchmark
Primary Research
Aesthetics
Ease of use
Quality
Performance
Price
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Research 5 Business Plan Validation
Secondary Research How have other companies in
similar space grown What problems have they
faced What is their sales strategy What partnerships have helped
them and how
Primary Research How quickly will the customers
adopt the solution What incentives can be used to
influence this How can we validate the business
plan growth projections What is the best area for the
pilot
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Validation of major assumptions in the financial model
Research 6 Marketing campaigns
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market Research
Idea Concept
Note Budget
Measurement framework and targets
Event Campaign
Analysis and Lessons Learnt
Measurement Framework and Targets
1 2 3 4 5
6
Financial Measurement Customer acquisition cost (CAC)
ltlt Customer Lifetime value (CLV)
(Process Measurement)
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Research 3 Market Conditions
Secondary Research
What are the available distribution and marketing channels
Traditional
Alternate
Innovative
Primary research How do people perceive your product relative to competition or substitutes (Positioning)
What is the price elasticity
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Who are the market players Regulator impact Trade associations Alliances and cartels Porters five forces strategy diamond
Where and how are they more likely to buy it (Placement) What is the right business model
Market models Distribution amp Marketing Price elasticity Business model
Business Models
B2B market
bull Load option need to develop new sales force
bull No load option work with existing agencies
B2C Market
bull Load option setup and manage retail
bull No load option market via existing retail channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Internet
bull Subscription rental model
bull Freemium ad revenue or pay for premium features
Conventional vs Non Conventional
Startup succeed due to innovation Do you really want to compete with corporate professionals who are
experts at conventional sales and marketing
Pakistan has surplus of labor and limited opportunity for respectable employment Youth bulge cultural restrictions on women Rise of the entrepreneur salesman Opportunity for secondary income Social capital Corporate CSR Partnership with CBO and NGOs Private Public Partnerships
Price Elasticity
Research 4 Product Testing
Secondary Research
International benchmark
Domestic benchmark
Primary Research
Aesthetics
Ease of use
Quality
Performance
Price
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Research 5 Business Plan Validation
Secondary Research How have other companies in
similar space grown What problems have they
faced What is their sales strategy What partnerships have helped
them and how
Primary Research How quickly will the customers
adopt the solution What incentives can be used to
influence this How can we validate the business
plan growth projections What is the best area for the
pilot
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Validation of major assumptions in the financial model
Research 6 Marketing campaigns
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market Research
Idea Concept
Note Budget
Measurement framework and targets
Event Campaign
Analysis and Lessons Learnt
Measurement Framework and Targets
1 2 3 4 5
6
Financial Measurement Customer acquisition cost (CAC)
ltlt Customer Lifetime value (CLV)
(Process Measurement)
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Business Models
B2B market
bull Load option need to develop new sales force
bull No load option work with existing agencies
B2C Market
bull Load option setup and manage retail
bull No load option market via existing retail channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Internet
bull Subscription rental model
bull Freemium ad revenue or pay for premium features
Conventional vs Non Conventional
Startup succeed due to innovation Do you really want to compete with corporate professionals who are
experts at conventional sales and marketing
Pakistan has surplus of labor and limited opportunity for respectable employment Youth bulge cultural restrictions on women Rise of the entrepreneur salesman Opportunity for secondary income Social capital Corporate CSR Partnership with CBO and NGOs Private Public Partnerships
Price Elasticity
Research 4 Product Testing
Secondary Research
International benchmark
Domestic benchmark
Primary Research
Aesthetics
Ease of use
Quality
Performance
Price
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Research 5 Business Plan Validation
Secondary Research How have other companies in
similar space grown What problems have they
faced What is their sales strategy What partnerships have helped
them and how
Primary Research How quickly will the customers
adopt the solution What incentives can be used to
influence this How can we validate the business
plan growth projections What is the best area for the
pilot
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Validation of major assumptions in the financial model
Research 6 Marketing campaigns
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market Research
Idea Concept
Note Budget
Measurement framework and targets
Event Campaign
Analysis and Lessons Learnt
Measurement Framework and Targets
1 2 3 4 5
6
Financial Measurement Customer acquisition cost (CAC)
ltlt Customer Lifetime value (CLV)
(Process Measurement)
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Conventional vs Non Conventional
Startup succeed due to innovation Do you really want to compete with corporate professionals who are
experts at conventional sales and marketing
Pakistan has surplus of labor and limited opportunity for respectable employment Youth bulge cultural restrictions on women Rise of the entrepreneur salesman Opportunity for secondary income Social capital Corporate CSR Partnership with CBO and NGOs Private Public Partnerships
Price Elasticity
Research 4 Product Testing
Secondary Research
International benchmark
Domestic benchmark
Primary Research
Aesthetics
Ease of use
Quality
Performance
Price
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Research 5 Business Plan Validation
Secondary Research How have other companies in
similar space grown What problems have they
faced What is their sales strategy What partnerships have helped
them and how
Primary Research How quickly will the customers
adopt the solution What incentives can be used to
influence this How can we validate the business
plan growth projections What is the best area for the
pilot
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Validation of major assumptions in the financial model
Research 6 Marketing campaigns
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market Research
Idea Concept
Note Budget
Measurement framework and targets
Event Campaign
Analysis and Lessons Learnt
Measurement Framework and Targets
1 2 3 4 5
6
Financial Measurement Customer acquisition cost (CAC)
ltlt Customer Lifetime value (CLV)
(Process Measurement)
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Price Elasticity
Research 4 Product Testing
Secondary Research
International benchmark
Domestic benchmark
Primary Research
Aesthetics
Ease of use
Quality
Performance
Price
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Research 5 Business Plan Validation
Secondary Research How have other companies in
similar space grown What problems have they
faced What is their sales strategy What partnerships have helped
them and how
Primary Research How quickly will the customers
adopt the solution What incentives can be used to
influence this How can we validate the business
plan growth projections What is the best area for the
pilot
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Validation of major assumptions in the financial model
Research 6 Marketing campaigns
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market Research
Idea Concept
Note Budget
Measurement framework and targets
Event Campaign
Analysis and Lessons Learnt
Measurement Framework and Targets
1 2 3 4 5
6
Financial Measurement Customer acquisition cost (CAC)
ltlt Customer Lifetime value (CLV)
(Process Measurement)
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Research 4 Product Testing
Secondary Research
International benchmark
Domestic benchmark
Primary Research
Aesthetics
Ease of use
Quality
Performance
Price
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Research 5 Business Plan Validation
Secondary Research How have other companies in
similar space grown What problems have they
faced What is their sales strategy What partnerships have helped
them and how
Primary Research How quickly will the customers
adopt the solution What incentives can be used to
influence this How can we validate the business
plan growth projections What is the best area for the
pilot
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Validation of major assumptions in the financial model
Research 6 Marketing campaigns
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market Research
Idea Concept
Note Budget
Measurement framework and targets
Event Campaign
Analysis and Lessons Learnt
Measurement Framework and Targets
1 2 3 4 5
6
Financial Measurement Customer acquisition cost (CAC)
ltlt Customer Lifetime value (CLV)
(Process Measurement)
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Research 5 Business Plan Validation
Secondary Research How have other companies in
similar space grown What problems have they
faced What is their sales strategy What partnerships have helped
them and how
Primary Research How quickly will the customers
adopt the solution What incentives can be used to
influence this How can we validate the business
plan growth projections What is the best area for the
pilot
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Validation of major assumptions in the financial model
Research 6 Marketing campaigns
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market Research
Idea Concept
Note Budget
Measurement framework and targets
Event Campaign
Analysis and Lessons Learnt
Measurement Framework and Targets
1 2 3 4 5
6
Financial Measurement Customer acquisition cost (CAC)
ltlt Customer Lifetime value (CLV)
(Process Measurement)
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Research 6 Marketing campaigns
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market Research
Idea Concept
Note Budget
Measurement framework and targets
Event Campaign
Analysis and Lessons Learnt
Measurement Framework and Targets
1 2 3 4 5
6
Financial Measurement Customer acquisition cost (CAC)
ltlt Customer Lifetime value (CLV)
(Process Measurement)
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Research 7 Competitive Advantage
Secondary Research
Identify areas for primary research that can lead to new business models andor new product features andor marketing channels
Primary Research
Develop and validate new business models
Develop and validate new product features
Develop and validate new marketing channels
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds GroupI
Unique market insights and business strategy can significantly increase investor interest and valuation of the company
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Research and experiments is Key
Increasing connectivity with customer and markets is competitive advantage that can cement first mover advantage into sustainable competitive advantage
CONCLUSION Startup must have research as core competency
Lean startup Intellectual capital and core competencies that give it a competitive advantage If practical outsource everything else
Systems to capture data analyze it and use it for
decision making
Rapid prototyping to test ideas and refine business
model
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Research 8 Pilot
Marketing and outreach Sales Funnel development Order Fulfillment Delivery channel After sales support
Learning what needs to be improved
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Test Marketing
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Research 9 Product Roadmap
Secondary Research What capabilities competitive
andor substitute products have domestically and internationally
What are other products with large demand can be built and sold within startup developed core competencies
Primary Research
What are customers asking for
What new capabilities or complementary products can be cost effectively introduced
What are customers willing to pay for
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a key driver in the development of next generation of productservice
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Quality of market research
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Lots of holes in understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Better understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Unique understanding business opportunity bull What customers pay
for bull How can they be
influenced bull How will you meet
business plan targets
Inferior and incomplete
Better and satisfactory
Competitive advantage And barrier to entry
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Market research should be a core competency of the startup
ILM Ideas 2 is a program funded by UK AID and administered by Mott McDonalds
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group
Class Exercise 2
Design a 3 question survey you will conduct over 1000 households to Establish that there is market for your productservice idea
How would you select the household
Pre survey secondary research
How would you qualify the household
Survey question
How would you describe the productservice idea
Collateral demo
How would you establish interest and willingness to pay
Survey question
How would you find out about potential competition
Survey question
ILM Ideas 2 is a program funded by UK AID and managed by Cambridge Education a member of the Mott McDonalds Group