workspace of the future transition to uc
TRANSCRIPT
workspace of the futuretransition to UC
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a workspace changing drastically
anywhere anytime anything
globalization inherent to Client
virtual workspace vs. traditional desks
speed of reaction : economics events,
natural disasters, etc.
multiplication of end points and access
consumerization of IT
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current IT trends for the workspace area
increase need for collaborative environment to respond to business critical situations
increase mobility and features available
higher requirements for security and move to private clouds models (no local data stored on the workspace)
•convergence of end point functionalities (Mobile & Smartphone, desktops, laptops, Ipad?)
•unified communications and collaboration maturity
flexibility mobility
securityconvergence
From legacy to Unified Communication
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potentially Orange to drive Blueprint for technology migration:• technology mapping vs requirements• user profiles for UC• architecture and standards• transformation
legacy transfer (± 3 months phase1)Orange will manage the current state environment:• legacy takeover voice equipment• service desk• on-site support
end-state (TBD)• transformation to
homogenous UC service catalogue
• fully managed • eventually services from the
cloud
ongoing activity of process improvement, adapting the UC service catalogue towards users needs
how – the approach
discovery &definition
legacytransfer
UC Blueprint forTransform.
out-taskedend-state
UC service catalogue
discovery & definitionAnalyse current situation and (commence TCO analysis?):• information inquiry• service model definition• service catalogue definition• quotation
unified communications and collaboration
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Users
work together work together
share expertise and experienceshare expertise and experience
live a unique user experience
live a unique user experience
reach and being reached
reach and being reached
access immediately to
information
access immediately to
information
Videoconferencingaudio & web conferencing
Unified messaging
knowledge management
Status / presence
indications and instant messaging
Telephony services
Social networksWeb communitiesShared workspace
Interoperability, cross sites
infrastructuresSecurity and access
control
collaboration services are key to enable these new ways of working
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your pains today : complex infrastructure & disruptive user experience
user
!!!
!!!
voice mailemail telephonymobilephone
instantmessaging
web conference
video conference
audio conference
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Phase 1: Unified communications Voice Communications Video Communications Instant Messaging
Vocal and video Messages Email Collaborative work spaces
ANYTIME Unique numberUnified messagingPresence indications
ANYWHERE MobilityUnique inter-sites experience
ANY DEVICE multi-publication synchronisation
IPPhone Visio / TV mobile PDA PC fax
Simplicity and unique experience
for usersAdaptabilityEfficiencySecurity
Phase 2
Business applications
PartnersCentral units
BUs
Client
your challenge : build a unique and cross technological secured communication experience
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Target state – what do we offer ?Unified Communication service catalogues
user profiles
Standard Light
Standard
Business Option Option
CollaborateOption Option
Collaborate Everywhere Option Option
IP TelephonyUnified MessagingSingle Number
IM & Presence
MobilitySuite
ConferenceAudio, Web
Video
ContactCenter
SupervisorConsole
integrated with Business Talk and SIP trunking for international voice calls transport
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Orange Business Together toward the workspace of the future
unified communication services that bundle Best of breed
technologies with Orange skills and assets
– complete line of integrated voice and visual communications solutions for collaboration tools
– rich communication experience through native integration of voice, video, and UC infrastructure with Microsoft Lync 2010
– Polycom and Cisco phones, conference phones, unified conference station, and HD video
– Survivable Branch Appliance & gateways– Orange Business Talk: SIP Trunking certified for voice
for cheaper international voice transport
flexible service & delivery models
– design and integration expertise
– ITIL® standards-based service management and ISO certification
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Concrete steps: PBX interoperability options
add conferencing, presence & IM to the PBX
– new “Join From” feature rings the user’s PBX phone automatically
– gives organization option to easily enable the voice capability in the future, but does not provide full UC capabilities such as mobile voice
enhance the PBX with full UC
– PBX phone left in place for transition, often with simultaneous ringing used to have both Lync and PBX phone ring
– click-to-call (RCC) is an option for initiating or answering calls using PBX phone, but results in feature loss including mobile access and seamless escalation to conferencing
replace the PBX with a complete UC solution
– Lync Server 2010 meets enterprise telephony requirements
– connect directly to the PSTN, or to any PBX during transition phase
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Orange Partners in the UC landscape
consultancy, integrationmanaged services
consultancy, integrationmanaged services
largest voice & video network
Microsoft SIP certified
largest voice & video network
Microsoft SIP certified
native integrationrich portfolio
native integrationrich portfolio
best end user experience
best end user experience
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our vision
to reach people easily
be reached easily
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why Orange?
integrated operator: messaging, telephony, mobility experience
– messaging: over 1M enterprise mailboxes, 600,000 Microsoft
complete solution: consulting, integration, hosting and network
reduced risk of integration: rigorous testing guarantees it will work, plus SLAs ensure high availability for end users
flexible service model: integrated on your premise, hosted dedicated or shared (UCaaS cloud computing) and hybrid
ITIL® based service for operational best practice, ISO certified
certified expertise: 600 Microsoft, Cisco & Avaya personnel with competencies in:
– unified communications: one of the few global service integrators with voice specialization, advanced UC
market-leading customer satisfaction: World Record Award
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thank you