workspace of the future transition to uc

16
workspace of the future transition to UC

Upload: unified-communications-online

Post on 20-Aug-2015

734 views

Category:

Technology


0 download

TRANSCRIPT

Page 1: Workspace of the future transition to uc

workspace of the futuretransition to UC

Page 2: Workspace of the future transition to uc

2

a workspace changing drastically

anywhere anytime anything

globalization inherent to Client

virtual workspace vs. traditional desks

speed of reaction : economics events,

natural disasters, etc.

multiplication of end points and access

consumerization of IT

risin

g r

ole

of

the

kn

ow

led

ge w

ork

er

su

sta

inab

le d

evelo

pm

en

t

Page 3: Workspace of the future transition to uc

3

current IT trends for the workspace area

increase need for collaborative environment to respond to business critical situations

increase mobility and features available

higher requirements for security and move to private clouds models (no local data stored on the workspace)

•convergence of end point functionalities (Mobile & Smartphone, desktops, laptops, Ipad?)

•unified communications and collaboration maturity

flexibility mobility

securityconvergence

Page 4: Workspace of the future transition to uc

From legacy to Unified Communication

Page 5: Workspace of the future transition to uc

5

potentially Orange to drive Blueprint for technology migration:• technology mapping vs requirements• user profiles for UC• architecture and standards• transformation

legacy transfer (± 3 months phase1)Orange will manage the current state environment:• legacy takeover voice equipment• service desk• on-site support

end-state (TBD)• transformation to

homogenous UC service catalogue

• fully managed • eventually services from the

cloud

ongoing activity of process improvement, adapting the UC service catalogue towards users needs

how – the approach

discovery &definition

legacytransfer

UC Blueprint forTransform.

out-taskedend-state

UC service catalogue

discovery & definitionAnalyse current situation and (commence TCO analysis?):• information inquiry• service model definition• service catalogue definition• quotation

Page 6: Workspace of the future transition to uc

unified communications and collaboration

Page 7: Workspace of the future transition to uc

7

Users

work together work together

share expertise and experienceshare expertise and experience

live a unique user experience

live a unique user experience

reach and being reached

reach and being reached

access immediately to

information

access immediately to

information

Videoconferencingaudio & web conferencing

Unified messaging

knowledge management

Status / presence

indications and instant messaging

Telephony services

Social networksWeb communitiesShared workspace

Interoperability, cross sites

infrastructuresSecurity and access

control

collaboration services are key to enable these new ways of working

Page 8: Workspace of the future transition to uc

8

your pains today : complex infrastructure & disruptive user experience

user

!!!

!!!

voice mailemail telephonymobilephone

instantmessaging

web conference

video conference

audio conference

Page 9: Workspace of the future transition to uc

9

Phase 1: Unified communications Voice Communications Video Communications Instant Messaging

Vocal and video Messages Email Collaborative work spaces

ANYTIME Unique numberUnified messagingPresence indications

ANYWHERE MobilityUnique inter-sites experience

ANY DEVICE multi-publication synchronisation

IPPhone Visio / TV mobile PDA PC fax

Simplicity and unique experience

for usersAdaptabilityEfficiencySecurity

Phase 2

Business applications

PartnersCentral units

BUs

Client

your challenge : build a unique and cross technological secured communication experience

Page 10: Workspace of the future transition to uc

10

Target state – what do we offer ?Unified Communication service catalogues

user profiles

Standard Light

Standard

Business Option Option

CollaborateOption Option

Collaborate Everywhere Option Option

IP TelephonyUnified MessagingSingle Number

IM & Presence

MobilitySuite

ConferenceAudio, Web

Video

ContactCenter

SupervisorConsole

integrated with Business Talk and SIP trunking for international voice calls transport

Page 11: Workspace of the future transition to uc

11

Orange Business Together toward the workspace of the future

unified communication services that bundle Best of breed

technologies with Orange skills and assets

– complete line of integrated voice and visual communications solutions for collaboration tools

– rich communication experience through native integration of voice, video, and UC infrastructure with Microsoft Lync 2010

– Polycom and Cisco phones, conference phones, unified conference station, and HD video

– Survivable Branch Appliance & gateways– Orange Business Talk: SIP Trunking certified for voice

for cheaper international voice transport

flexible service & delivery models

– design and integration expertise

– ITIL® standards-based service management and ISO certification

Page 12: Workspace of the future transition to uc

12

Concrete steps: PBX interoperability options

add conferencing, presence & IM to the PBX

– new “Join From” feature rings the user’s PBX phone automatically

– gives organization option to easily enable the voice capability in the future, but does not provide full UC capabilities such as mobile voice

enhance the PBX with full UC

– PBX phone left in place for transition, often with simultaneous ringing used to have both Lync and PBX phone ring

– click-to-call (RCC) is an option for initiating or answering calls using PBX phone, but results in feature loss including mobile access and seamless escalation to conferencing

replace the PBX with a complete UC solution

– Lync Server 2010 meets enterprise telephony requirements

– connect directly to the PSTN, or to any PBX during transition phase

1

2

3

Page 13: Workspace of the future transition to uc

13

Orange Partners in the UC landscape

consultancy, integrationmanaged services

consultancy, integrationmanaged services

largest voice & video network

Microsoft SIP certified

largest voice & video network

Microsoft SIP certified

native integrationrich portfolio

native integrationrich portfolio

best end user experience

best end user experience

Page 14: Workspace of the future transition to uc

14

our vision

to reach people easily

be reached easily

Page 15: Workspace of the future transition to uc

15

why Orange?

integrated operator: messaging, telephony, mobility experience

– messaging: over 1M enterprise mailboxes, 600,000 Microsoft

complete solution: consulting, integration, hosting and network

reduced risk of integration: rigorous testing guarantees it will work, plus SLAs ensure high availability for end users

flexible service model: integrated on your premise, hosted dedicated or shared (UCaaS cloud computing) and hybrid

ITIL® based service for operational best practice, ISO certified

certified expertise: 600 Microsoft, Cisco & Avaya personnel with competencies in:

– unified communications: one of the few global service integrators with voice specialization, advanced UC

market-leading customer satisfaction: World Record Award

Page 16: Workspace of the future transition to uc

16

thank you