world meteorological organization · 2015. 3. 2. · presentation on aem meeting website at: ......

WORLD METEOROLOGICAL ORGANIZATION

FOURTH MEETING OF THE WMO TASK TEAM ON QUALITY MANAGEMENT SYSTEMS

(GENEVA, SWITZERLAND, 20-22 JANUARY 2015)

FINAL REPORT

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(INTEGRATED WITH THE AGENDA / ORDER OF BUSINESS)

OBJECTIVES OF THE MEETING:

1.) Review and confirm the current implementation status of Quality Management Systems (QMS) in WMO Member countries; 2.) Review the WMO QMS Task Team Action Log to finalize outstanding action items, and highlight those that will need to be addressed as part of the ongoing development of the WMO Quality Management Framework (WMO-QMF); 3.) Develop a recommendation for the ongoing expansion of the WMO-QMF and the necessary steps to support other WMO Programmes and the Secretariat in developing and implementing QMS; 4.) Develop proposed Terms of Reference (TOR) for a new group to facilitate the expansion of the WMO-QMF; and 5.) Review the new ISO 9001:2015 Quality Management Standard and develop strategies to assist Members in transitioning to this new Standard.

Time: Subject:

Primary Discussion Lead:

Tuesday, 20 January 2015

Day 1

09:00 - 09:30 Participant Registration

09:30 - 09:45

Opening of the Meeting The achievements of the Task Team (TT) and the objective of the meeting were highlighted in the opening remarks by Dr Tang, D/WDS and the TT Chair, Mr Bryan Boase. It was appreciated that all TT Members were in attendance; the List of Participants is attached as Annex I to the Report. The Secretariat announced that all materials for the meeting will be made available on the WMO AEM Website at: http://www.wmo.int/aemp/?q=node/59 .

Dr Xu Tang (Director Weather and Disaster Risk Reduction Services Department) Mr Bryan Boase (Chair, WMO-QMS-TT) Mr Dimitar Ivanov (Chief, Aeronautical Meteorology Programme and OiC, WMO-QMF)

09:45 10:00 A.I. 1 and A.I.2 - The provisional agenda for the meeting was adopted without modification.

Chair

10:00 - 10:30

A.I.3 - The QMS-TT Action Log was reviewed. The Majority of the outstanding action items were closed and those remaining were annotated in the log as proposed actions for further consideration in the new WMO-QMF working arrangements that will be established after Cg-17 and RC-67. Refer Action Log: http://www.wmo.int/aemp/?q=node/59 .

Chair

10:30 - 11:00 Break All participants

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11:00 - 12:00

A.I.4 – The current status of the implementation of a QMS for the provision of aviation services was reviewed (see presentation on AEM meeting website at: http://www.wmo.int/aemp/?q=node/59). The TT noted with satisfaction the significant progress achieved in implementing QMS for aviation during the last 3-4 years.

Mr Scylla Sillayo (Scientific Officer, Aeronautical Meteorology Programme)

12:00 - 12:30

A.I.5 – Overview of TT Members and QM partnership/mentor activities. The information presented by the TT provided insight into the extensive body of work being provided to Members developing and implementing a QMS under the WMO QM twinning/mentor initiative. Presentations on the twinning/mentorship activities by TT members are available at: http://www.wmo.int/aemp/?q=node/59 .

QMS-TT Members

12:30 - 14:00 Break

14:00 - 15:30

A.I.5 – (Cont.) – The TT noted the progress achieved through the twinning/mentoring activities, in particular in: • RA I (Africa) – Meteorological Association of Southern

Africa (MASA) has been very instrumental in assisting Members through training and expertise;

• RA II (Asia) – problems exist, in particular, in South-East (SE) Asia; good cooperation between Commonwealth of Independent States (CIS) countries;

• RA III (South America) – through cooperation between Members assisted by Chile;

• RA IV (North America, Central America and the Caribbean) – with the assistance of Environment Canada;

• RA V (South-West Pacific) - in the SW Pacific – with assistance from Australia (AusAID, BoM; Finland (FINPAC); and WMO);

• RA VI (Europe) – twinning between Austria and Georgia sets a good example.

In conclusion – a good number of regional experts and QMS practitioners are available for all regions. This expertise should be used in furthering the implementation of the QMS for aviation and also other areas in the delivery of weather services.

QMS-TT Members

15:30 - 16:00 Break

16:00 - 17:00

A.I.6 - WMO QM Forum and WMO QM web page – Ms Helen Tseros provided an update to the QMS-TT on the Bureau hosted WMO QM website: http://www.wmo.int/aemp/sites/default/files/WMO-TT-QMS-4-AI6_QMTT%20Online%20Resources%202015.pdf . It was noted that there is a need to rationalize the WMO QM websites (WMO and Bureau) and that this should occur if and when a WMO-QMF group is formed. It was noted that although the QM Forum had been “quiet” it was felt that this would increase significantly over the coming months with the commencement of ISO 9001:2015.

Ms Helen Tseros (Bureau of Meteorology)

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Wednesday, 21 January 2015

Day 2

09:00 - 10:30

A.I.7 – The QMS-TT was provided with information from the WMO Programmes pertaining to QM activities being undertaken. These included representations from the: Disaster Risk Reduction (DRR) Division; Education and Training (ETR) Programme; Global Atmosphere Watch (GAW) Programme; Hydrology and Water Resources Programme (HWRP); Marine Meteorology and Oceanography Programme (MMOP); Public Weather Services (PWS) Division; World Climate Programme (WCP); WMO Integrated Global Observing System (WIGOS); and WMO Information System (WIS). QMS-TT was pleased to note that there were a high number of QM-related activities being undertaken within the WMO Programmes, although not formally recognized. Regardless, there is clearly a sound QM approach being undertaken which is encouraging in terms of expanding the current QM scope.

WMO Programme representatives

10:30 - 11:00 Break

11:00 - 12:30

A.1.7 (Cont.) – Conclusion on A.1.7: QMS-TT recognized that the scope and focus of the QM aspects of the different programmes could vary. For instance, WIGOS QM, as well as Commission for Instruments and Methods of Observations (CIMO) QM considerations were mostly addressing data quality, while the WMO Strategy on Service Delivery and its Implementation Plan was promoting the QMS in a similar way as for aviation. In addition, there were different expert teams and groups in the technical commissions (TCs) dealing with QM (e.g., a WIGOS QM team, a Commission for Climatology (CCl) Expert Team (ET) on QM). The TT felt that all these activities should be considered as part of the broader WMO QMF; a WMO QMF document should contain a systematic description of all QM activities and respective bodies formed by the commissions, to ensure consistency with the overall QMF policy and identify synergies.

12:30 - 14:00 Break

14:00 - 14:15

A.I.8 – The review of the QMS-related WMO publications and their relation to WMO technical regulations was discussed by the QMS-TT. It was pleasing to note that the new WMO e-Library provides excellent access to the Technical Regulations at: http://www.wmo.int/pages/governance/policy/tech_regu_en.html QMS-TT agrees in general with the proposed restructuring of the WMO regulatory material concerning the QMS and in particular, the transformation of the Technical Regulations, Basic Documents No. 2, Volume IV – Quality Management (WMO-No.49) into a chapter in the Volume I – General Meteorological Standards and Recommended Practices. With

WMO Secretariat

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regard to the coming new 2015 ISO standard, the Guide to the Implementation of a Quality Management System for National Meteorological and Hydrological Services (WMO-No.1100), will need to be updated soon after the official publication of the ISO standard. The meeting noted that the Bureau of Meteorology had already developed guidance material and resource tools that would be useful for the update of WMO-No. 1100.

14:15 - 15:00

A. I .9 – The emergence of requirements for a Safety Management System (SMS) has highlighted the need to investigate the integration of SMSs and QMSs to rationalize audit resources. Mr Gerold Fletzer provided a presentation based on Austro Control’s approach to integrating SMS and QMS (reference: http://www.wmo.int/aemp/sites/default/files/WMO-TT-QMS-4-AI5-QMS_Austrocontrol.pdf). The TT noted that the integration of the QMS and the SMS was an important task for those MET service providers being part of the air traffic services organizations.

Gerold Fletzer (Austro Control)

15:00 - 15:30

A. I.10 – Review competency and qualification regulations vis-à-vis QMS. Mr Ivanov provided the TT with an overview of the current status of the aeronautical competence framework. It was also noted that work on a competence assessment module has commenced. The Chair also provided an update on the status of the Marine Weather Forecaster competence framework. The TT noted some concerns about the competency assessment roles and responsibilities to be applied to private service providers, e.g., the situation in Poland. Guidance from WMO may be needed to address situations where the aviation MET service would be subject to tender with participation of private commercial entities. With regard to the coming qualification requirements, QMS-TT noted that the Commission for Aeronautical Meteorology Expert Team on Education, Training and Competency (CAeM ET-ETC) should prepare relevant guidance material as a matter of priority.

WMO Secretariat

15:30 - 16:00 Break

16:00 - 17:45

A.I.11 – As this was the final meeting of the WMO QMS-TT, this item addressed a strategy to expand and enhance the WMO QM Framework in line with the sixty-sixth session of the WMO Executive Council (EC-66, Geneva, June 2014). “The Council agreed that quality management was becoming a requisite function and managerial practice to be promoted through different service delivery areas. This would require further guidance and capacity development by a suitable multi-disciplinary body, supported by adequate resources within the Secretariat; moreover, a new ISO 9001:2015 Standard was coming in 2015 with some fundamental changes, including a focus on leadership and risk management.”

Chair

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The Chair provided a presentation on the drivers to form a new “WMO-QMF group” and a set of proposed draft Terms of Reference (TOR) for the new group. Considerable discussion on the format of the new group was discussed and a very strong desire was expressed by the TT to keep the TT together, if possible. The rationale supporting this was that all members of the TT are professional QM practitioners and passionate in their pursuit of excellence for WMO Members in the delivery of their goods and services. It was also noted that the success of the WMO QMS-TT was due to the consolidated knowledge and extensive experience in the field of quality management. The TT was advised that there are potentially two approaches that the new WMO-QMF could take. One as an Inter-Commission Task Team (ICTT) and the other approach as an Expert Team (ET). Concerns were raised that that the ICTT option, could, or would not, ensure experienced QM practitioners were appointed. However, it would appear that to ensure the current TT remained together and that WMO can capitalize on the QMS-TT accumulated knowledge, then the ET offered the best opportunity to ensure this occurs. It was also noted by the TT that it would be highly desirable in the future to have a dedicated QM professional as part of the WMO Secretariat. It is appreciated that this may well be linked to the final decision of the new WMO-QMF group. It was further noted that the ultimate decision would be made at the forthcoming Congress and Executive Council.

Thursday, 22 January 2015

Day 3

09:00 - 10:30

A.I.11 (Cont.) – As a follow-up to the previous day’s discussion on the draft TOR a further session was held. Consensus was achieved. The new proposed OR to be considered, in establishing a new WMO body to deal with the WMO QMF-related matters, can be found as Annex 2 to this Report.

Chair

10:30 - 11:00 Break

11:00 - 11:45

A.I.12 – A presentation was provided by Ms Tseros on the new ISO 9001:2015 Quality Management Standard and also provided some tools to assist those Members currently certified to ISO9001:2008 make the transition to ISO9001:2015. Refer: http://www.wmo.int/aemp/sites/default/files/WMO-TT-QMF-4-AI12-FromISO2008to2015.pdf .

Ms Helen Tseros

11:45 - 12:00 A.I.13 – General Business: The Chair encouraged TT Members share the QM tools they have developed for posting onto the WMO QM website.

Chair

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A.I.14 – The TT was formally closed at 12:05, with the Chair noting this was the last meeting of the group as the WMO QMS-TT, and thanked them and the WMO Secretariat for their hard work over the past four years and achieving outstanding results.

Chair

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ANNEX I: FINAL LIST OF PARTICIPANTS

NO.: COUNTRY: NAME AND TITLE: ADDRESS:

1. Australia Mr Bryan Lawrence BOASE Chairperson of the WMO QMS Task Team and National Manager Weather Services (Quality), Australian Bureau of Meteorology

Australian Bureau of Meteorology 1100 Hay Street WESTERN PERTH, WA 6872, Australia Tel.: +61 8 9263 2206 Fax: +61 8 9263 2211 E-mail: [email protected]

2. Australia Ms Helen TSEROS Coordinator Quality Management, Australian Bureau of Meteorology

Australian Bureau of Meteorology 700 Collins Street MELBOURNE, VIC 3001, Australia Tel.: +61 3 9669 4541 Fax: +61 3 9669 4695 E-mail: [email protected]

3. Austria Mr Gerold FLETZER Member of the WMO QMS Task Team and Auditor and Met Operational Staff at Austro Control GmbH

Austro Control GmbH Schnirchgasse 11 A-1030 VIENNA, Austria Tel.: +43 5 1703 1045 Fax: +43 5 1703 1046 E-mail: [email protected]

4. Canada Mr Alain Joseph Roger BOISVERT Member of the WMO QMS Task Team and Manager, Quality Management Office – ISO 9001

Meteorological Service of Canada Environment Canada 351 St. Joseph Blvd., 8th Floor 8082 GATINEAU, QUÉBEC K1A 0H3 Canada Tel.: +1 819 938 4412 E-mail: [email protected]

5. Chile Mr Rodrigo Esteban FAJARDO ROSSEL Member of the WMO QMS Task Team and Section Chief, Aeronautical Meteorology Service of Chile

Dirección Meteorológica de Chile Av. Balmaceda 040 dpto. A43 SAN BERNARDO, SANTIAGO, Chile Tel.: +56 2 436 4504 E-mail: [email protected]

6. Finland Mr Heikki JUNTTI Member of the WMO QMS Task Team and Quality Manager with the Finnish Meteorological Institute

Finnish Meteorological Institute Rovaniemi Airport, P.O. Box 8178 96101 ROVANIEMI, Finland Tel.: +358 29 539 5011 Fax: +358 16 362 590 E-mail: [email protected]

7. Hong Kong, China

Mr Boon Leung CHOY Member of the WMO QMS Task Team and Senior Scientific Officer, Hong Kong Observatory

Hong Kong Observatory 134A Nathan Road, Tsim Sha Tsui KOWLOON, HONG KONG Hong Kong, China Tel.: +852 2926 8350 Fax: +852 2375 2645 E-mail: [email protected]

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8. Malaysia Mr LIM, Ze Hui Member of the WMO QMS Task Team and Meteorologist, Malaysian Meteorological Department

Malaysian Meteorological Department (SABAH), 7th Floor, Wisma Dang Bandang KOTA KINABALU SABAH, Malaysia Tel.: +608 841 3340 Fax: +608 841 3696 E-mail: [email protected]

9. Morocco Mrs Fatima Zahra BENSAID Member of the WMO QMS Task Team and Quality Manager, Direction de la Météorologie Nationale Morocco

Direction de la Météorologie Nationale Bc du complexe administrative Hay Hassani B.P. 8106 Casa Oasis CASABLANCA, Morocco Tel.: +212 522 654 871 Fax: +212 522 913 545 E-mail: [email protected]

10. Poland Mr Jerzy CZAPROWSKI Member of the QMS Task Team and Head of the Meteorological Services for Civil Aviation, Institute of Meteorology and Water Management - National Research Institute (IMGW-PIB)

Institute of Meteorology and Water Management - National Research Institute (IMGW-PIB) 61, Podlesna Street 01-673 WARSAW, Poland Tel.: +48 22 569 4454 Mob.: +48 50 312 2823 E-mail: [email protected]

11. Russian Federation

Ms Olga PETROVA Member of the WMO QMS Task Team and Expert in International Issues, ROSHYDROMET

Aviamettelecom of ROSHYDROMET 2/12 Prokudinsky Lane, Building 1 Postal Box 51 123242 MOSCOW, Russian Federation Tel.: +7 499 252 5500 Fax: +7 499 795 2483 E-mail: [email protected]

12. South Africa Mr Chuene Albert MOLOTO Member of the WMO QMS Task Team and Compliance Officer, Aviation, South African Weather Service

South African Weather Service 3 Rondeboscht Road Crystal Park BENONI, South Africa 1501 Tel.: +27 12 367 6084 Fax: +27 11 390 9332 E-mails: [email protected] [email protected]

13. United Republic of Tanzania

Mr Geofrid Evarist CHIKOJO Member of the WMO QMS Task Team and Manager Quality Assurance & Network Planning (MQAN), Tanzania Meteorological Agency

Tanzania Meteorological Agency Morogoro Road, Ubungo Plaza Building 3rd Floor, Room No. 312 P.O. Box 3056 DAR ES SALAAM, United Republic of Tanzania Tel.: +255 22 246 0706-8 Fax: +255 22 246 0735 E-mails: [email protected] [email protected]

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WMO SECRETARIAT

7 bis, avenue de la Paix, Case Postale No. 2300 CH-1211 GENEVA 2, Switzerland

QMS Website:

http://www.wmo.int/aemp/?q=node/33

14. WMO HQ, Geneva, Switzerland

Dr Xu TANG Director, Weather and Disaster Risk Reduction Services Department

Tel.: +41 22 730 8264 Fax: +41 22 730 8128 E-mail: [email protected]


Mr Dimitar IVANOV Officer in Charge, Quality Management Framework (OiC/QMF) and Chief, Aeronautical Meteorology Division, Weather and Disaster Risk Reduction Services Department



Ms Haleh KOOTVAL Chief, Public Weather Services Division, Weather and Disaster Risk Reduction Services Department



Mr Paul PILON Chief, Hydrological Forecasting and Water Resources Division, Hydrology and Water Resources Branch, Climate and Water Department



Dr Oksana TARASOVA Chief, Atmospheric Environment Research Division, WMO Research Department



Mr David THOMAS Chief, Information and Telecommunication System Division, Observing and Information Systems Department

Tel.: +41 22 730 82 41 Fax: +41 22 730 80 21 E-mail: [email protected]


Dr Isabelle RUEDI Head, Instruments and Methods of Observation, Observing and Information Systems Department



Dr Lars Peter RIISHOJGAARD WIGOS Project Manager, WMO Integrated Global Observing System Branch (WIGOS), Observing and Information Systems Department


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Mr Amir H. DELJU Senior Scientific Coordinator Climate Coordination Activities, Climate Prediction and Adaptation Branch, Climate and Water Department



Mr Gabriel ARDUINO Scientific Officer, Hydrological Forecasting and Water Resources Division, Hydrology and Water Resources Branch, Climate and Water Department



Mr Scylla SILLAYO Scientific Officer, Aeronautical Meteorology Division, Weather and Disaster Risk Reduction Services Department



Mr Tim GOOS Adviser (Scientific Officer), Marine Meteorology and Ocean Affairs Division, Weather and Disaster Risk Reduction Services Department


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ANNEX II: DRAFT TERMS OF REFERENCE FOR A PROPOSED EXPERT

TEAM ON WMO QUALITY MANAGEMENT FRAMEWORK (WMO-QMF)

(for consideration by Cg-17 and EC-67) 1) To review and assist in developing further the WMO-QMF to reflect the context of the

evolving environment in which Members deliver their goods and services, as well as relevant WMO strategies;

2) To facilitate and provide guidance to WMO Programmes, constituent bodies and Members on the implementation of the Quality Management approach through different service delivery areas;

3) To assist technical commissions in developing their QMS-relevant existing and proposed

technical regulations, manuals and guides with the aim to harmonize their content and align with the policies insofar as a part of the WMO organization-wide QMF;

4) To promote, through the regional associations, capacity building cost-effective approaches

to sustainable QMS implementation taking into consideration regional specifics and with focus on developing and least developed Members;

5) To continue to develop a framework for “twinning/mentor arrangements” between

Members with a well-developed QMS and other Members embarking on a QMS implementation;

6) To provide guidance to ensure smooth transition to the new ISO 9001:2015 quality

management standard, and, in particular, on its implementation for the provision of aeronautical meteorological service and to other service delivery areas, as appropriate.

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