world summit on the information society partnership on measuring ict for development parallel event...

World Summit on the Information SocietyWorld Summit on the Information SocietyPartnership on Measuring ICT for DevelopmentPartnership on Measuring ICT for Development

Parallel EventParallel Event

TunisTunis

15 November 200515 November 2005

EUROPEAN COMMISSION

EUROSTAT

Directorate F: Social Statistics and Information Society

ICT indicators for e-government in the European Union

Michel GLAUDE

Director : Social and Information Society Statistics

EUROSTAT

europa.eu.int/comm/eurostat/


Background: Background: eeEurope Europe

1999: eEurope initiative – An Information Society for all

« bring the benefits of the Information Society to all Europeans », the objective of eEurope was ambitious: to bring every citizen, school and business online and to exploit the potential of the new economy for growth, employment, and inclusion

2000: Lisbon Council and first Action Plan

Heads of State and Government of the European Union met in Lisbon in 2000 and launched a series of ambitious reforms at national and European level, amongst others to make the EU “the most dynamic and competitive knowledge-based economy in the world” by 2010.

First eEurope Action Plan (2000-2002);


eeEurope 2005 Action PlanEurope 2005 Action Plan

2002: eEurope 2005 Action Plan Objective: to provide a favourable environment for private investment

and for the creation of new jobs, to boost productivity, to modernise public services, and to give everyone the opportunity to participate in the global information society.

eEurope 2005 therefore aimed to stimulating secure services, applications and content based on a widely available broadband infrastructure.

2003: eEurope 2005 Benchmarking Indicators Implementation of eEurope Action Plan

23 indicators built around 5 themes:– Internet indicators

– Modern on-line public services

– A dynamic e-business environment

– A secure information infrastructure

– Broadband


Modern on-line public servicesModern on-line public services : : Policy IndicatorPolicy Indicator

D1. Number of basic public services fully available on-line

Supply side of e-government

Collected by Directorate-General « Information Society and Media » (DG INFSO) of the European Commission

Availability of basic public services online is monitored on the basis of a list of 20 basic public services, 12 for citizens and 8 for businesses.

Online progress measurement by a four stages framework:

1: posting of information online;2: one-way interaction;3: two-way interaction;4: full online transactions including delivery and payment.


List of 20 basic public services

Latest report: http://europa.eu.int/information_society/soccul/egov/egov_benchmarking_2005.pdf

Citizens Businesses

Income Taxes Social Contribution for Employees

Job Search VAT

Social Security Benefits Corporate Tax

Personal Documents Registration of a New Company

Car Registration Submission of Data to the Statistical Office

Application for Building Permission Custom Declaration

Declaration to the Police Environment-related Permits

Public Libraries Public Procurement

Birth and Marriage Certificates

Enrolment in Higher Education

Announcement of Moving

Health-related Services


Modern on-line public servicesModern on-line public services : : Statistical Indicators Statistical Indicators

D.2 Percentage of individuals using the Internet for inter-acting with public authorities broken down by purpose

(obtaining information, obtaining forms, returning filled in forms);

D.3 Percentage of enterprises using the Internet for inter-acting with public authorities broken down by purpose (obtaining information, obtaining forms, returning filled in forms, full electronic case handling).

Demand side of e-government

Collected by Eurostat

Source: Community survey on ICT usage in households and by individuals

Community survey on ICT usage and e-commerce in enterprises

Corresponds with the following WSIS Core Indicators on use of ICT proposed by the Partnership:

HH10 (but: 3 months’ reference period, instead of 12)

B12


Percentage of enterprises and percentage of individuals -Internet users- Percentage of enterprises and percentage of individuals -Internet users- interacting with public authoritiesinteracting with public authorities, , by type of interaction, EU-25 (2004by type of interaction, EU-25 (2004 ))

Enterprises with internet access, excluding: DK, FR, MT.

Individuals having used the internet in the 3 months before the survey, excluding: BE, CZ, FR, IE, IT, MT, NL, SK.

Source: Eurostat, Community survey on ICT usage and E-commerce in Enterprises & Community survey on ICT usage in households and by individuals.

51

4546

20

32

12

0

10

20

30

40

50

60

Enterprises Individuals

for obtaining information for obtaining forms for returning filled in forms

%


Percentage of enterprises with Internet access having obtained Percentage of enterprises with Internet access having obtained information from publicinformation from public authorities’ websites, EU-25 (2004)authorities’ websites, EU-25 (2004)

Economic activity: excluding DK, FR, MT, SI ; size class: excluding DK, FR, MT.

Source: Eurostat, Community survey on ICT usage and e-commerce in enterprises

5147

50

61

48

6266

0

10

20

30

40

50

60

70

Manufacturing(NACE D)

Wholesale andretail trade

(NACE G)

Transport,storage and

communication(NACE I)

Real estate,renting andbusinessactivities(NACE K)

10-49 personsemployed (%)

50-249persons

employed (%)

250 personsemployed and

over (%)

Economic activity Size class


Percentage of enterprises having used Percentage of enterprises having used e-government, any type (2004, 2005)e-government, any type (2004, 2005)

Scope: enterprises with 10 or more persons employed in selected economic activities in NACE sections D, E, F, G, H, I, K and O.

Source: Eurostat, Community survey on ICT usage and e-commerce in enterprises (latest available data per country)

0%

10%

20%

30%

40%

50%

60%

70%

80%

90%

100%

SE FI DK NO CZ BG LV HU UK RO

2004

2005


Percentage of Internet users having obtained information Percentage of Internet users having obtained information from public from public authorities’ websites, EU-25 (2004)authorities’ websites, EU-25 (2004)

Data refers to Internet use in the 3 months prior to the survey.All categories exclude BE, CZ, FR, IT, MT, NL, SK.

Source: Eurostat, Community survey on ICT usage in households and by individuals

47

3741

3430

42

33

51

3942

4650

58

0

10

20

30

40

50

60em

ploy

ees

stud

ents

retir

ed

othe

r

prim

ary

and

low

er

seco

ndar

y

uppe

r

seco

ndar

y

terti

ary

16 -

24

year

s

25 -

34

year

s

35 -

44

year

s

45 -

54

year

s

55 -

64

year

s

65 -

74

year

s

BY EMPLOYMENT STATUS BY EDUCATIONAL LEVEL BY AGE GROUP

Ov erall EU-av erage (45%)

%


Percentage of individuals (aged 16-74) having used e-government, Percentage of individuals (aged 16-74) having used e-government, any type (2004, 2005)any type (2004, 2005)

Source: Eurostat, Community survey on ICT usage in households and by individuals (latest available data per country)

0%

10%

20%

30%

40%

50%

60%

IS LU FI DK SE CY EL CZ TR BG

2004

2005


Methodological issuesMethodological issues

Scope of e-government Threshold in terms of level of interaction ???

Selection of the survey items, e.g. do we consider the non-interactive «obtaining information from public authorities’ websites» as e-government?

Definition of the items, e.g. is «downloading a form» e-government, or only «downloading a form to fill in on-line» ?

Current practice in the EU surveys (demand side + supply side): all levels are taken into account but are collected separately, i.e. more restrictive regroupings ex-post are possible.


Methodological issuesMethodological issues

Scope of e-government (continued)

Narrow or broad definition ? Public administration (strictly linked to rights/obligations of being

registered in a country or municipality, i.e. traditional « red tape ») Public services (including e.g. garbage collection or public swimming

pools)

Current practice in the EU demand side surveys: Up to now: «public authorities» (cfr. Benchmarking Indicators); From 2006 onwards, the household survey will refer to

«public services and administration».

Current practice in the EU supply side surveys:Scope is delimited by the fixed list of 20 services.


Future workFuture work

2006 survey on ICT usage in households and by individuals will include a more detailed module on e-government

Additional topics covered in the 2006 household survey module on e-government:

Respondent’s interest in using e-government

Would you be interested to use the Internet to replace some of your personal contacts with or visits to public services administrations?

Yes, I already use this possibility ; Yes, I would be interested (but I am currently not a user) ; No


e-government module in 2006 household surveye-government module in 2006 household survey

Barriers to using e-government

What are the reasons for not using the Internet for dealing with public services or administrations?

Services I need are not available on-line or difficult to find ; Personal contact is missing ; Immediate response is missing ; Concerned about protection and security of my data ; Additional costs (e.g. connection costs) ; Too complex ; Other)


e-government module in 2006 household surveye-government module in 2006 household survey

Public services where e-government could be useful

With which of the following matters are you dealing via Internet of would you like to deal via Internet?

→ questionnaire includes the DG INFSO list of 12 basic public services for citizens

Yes, I have already done this on-line ; Yes, I would like to do this on-line ; No, I would not do this on-line.


ICT usage data for the EUICT usage data for the EU

Statistics are available free of charge on Eurostat’s website:

http://europa.eu.int/comm/eurostat

Click « Data »

Click « Population/social conditions »

Via the New Cronos database, user-defined tables can be requested

Metadata including a first release of the Methodological Manual:

http://europa.eu.int/estatref/info/sdds/en/infosoc/infosoc_base.htm