wow experience at the restaurants
TRANSCRIPT
ANTICIPATORY SERVICE
Reading the guests requirements
Meeting expectations
H- HYGIENE (Cleanliness, napkin, cutlery, crockery, tableware, glassware, floor, toilet)
A- AMBIENCE (Light , music, décor, aroma)
P- PERSONNEL (Professional, caring attitude, grooming)
P- PRODUCT Y- YOU (Guest is king)
C- CONSIDERATION (Showing empathy)
A-ATTENTIVE (Eye for details)
R- RECOGNITION (Using guest name, preferences/ choices)
D-DELIGHT( Valet service, toys for children, high cushion for kids)
Attentiveness and recognition cost nothing, nor does consideration. But they leave a smile on your guest’s face.
Let’s all strive to achieve a ‘WOW’ experience at every table we serve.