The design and deployment of a unique and experiential employee engagement programme targeted at KKH’s Long Service Award (LSA) recipients.

Adeline Ang Annie Lim

Belverie Tang Deborah Yap Jocelyn Neo

Louis Tan HR Talent Development, KKH

WOW@KKH (We are One Working @ KKH)

A KKH Employee Engagement Programme

Introduction

All new employees attend the Employee Orientation Programme (EOP). During these sessions, new employees shared that they had enjoyed the sessions and benefited from them. Human Resources Talent Development (HR TD) also received feedback to organise a similar programme for staff who have been working with KKH for a number of years. HR TD took up the challenge to organise a programme with the purpose to keep long-serving staff updated on the latest developments within the hospital.

Identification of Opportunity

The objectives of the WOW@KKH programme include: Identify KKH’s milestones and successes Create an inspirational sense of belonging for staff Rekindle staff passion at KKH Build relationships with staff from the various departments Generate enthusiasm and inspire others at the workplace

Objectives

When designing WOW@KKH, HR TD paid particular attention to the purpose of connecting to the hearts of this diversified workforce. The team considered the mature workforce and language abilities to ensure that the activities designed were inclusive to all participants. LSA recipients for the year were invited to attend this one-day programme, focusing on KKH’s core values namely Compassion, Integrity and Collaboration. Introduced in 2013 and enhanced in 2014, the programme aims to acknowledge the employees’ contributions, invite them to share their motivating journey and what “WOW”ed them to remain at KKH. It is also an exclusive platform for senior management to meet and show their appreciation.

Methodology

A total of 11 sessions for 211 participants were scheduled and deployed in 2013 (6 sessions) and 2014 (5 sessions). The feedback from the Pre/Post Surveys and Programme Evaluation had been very positive. There was great improvement in participants’ sense of engagement at the end of the sessions. Some of the “Strongly Agree” improved results from the pre/post survey:

Results

Some evaluation feedback from participants

“The hard work that HR prepares for this session, it really inspires me to work further 10 years.”

“Interesting and engaging activities. The presence of CEO shows he cares & value senior staff”

“I am glad that CEO is here to encourage us. Thank you so much. This WOW programme has WOW-ed us.”

“Very enjoyable and happy to attend this WOW session. Do it more often. Each and every one will feel good to be a staff in KKH!! CMB was here to share his gratitude

to all the staff, very honoured.”

Programme Evaluation

Ratings

99% rated the course

content has met their

expectations

99% rated knowledge/

skills acquired is applicable to

their workplace.

95% rated this

programme excellent and

good

99% rated the

programme coverage is adequate

Thank You card from a

WOW@KKH participant

Senior Management Involvement

Networking opportunities

Meaningful and exciting experiential activities with interesting titles

Thank You message from CEO

Photo memories

Distinctiveness of

34.7%

62.3%

33.0%

57.9%

33.2%

58.6%

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I feel special, valuable and appreciatedby my organisation

I feel a sense of belonging to theorganisation

I feel motivated to strive for greaterheights at work

+27.6%+24.9% +25.4%