“We now have a specialized software solution, covering all aspects of our business. It has made such an improvement in our operations that it is difficult to imagine how we used to work without it.”

Ertan Ljajić, IT Manager, Novi Pazar - Put

With its substantial growth, the road construction and maintenance company Novi Pazar – Put has overcome the possibilities of a functionally and technologically outdated business software they were using. Rational and efficient management of complex business processes and expensive resources created the need for the introduction of a new, modern and flexible business solution, so the company chose Microsoft Dynamics NAV, complemented with add-on solutions developed by NPS.

Business NeedsAlthough Novi Pazar - Put is part of a powerful and successful group of Serbian road construction companies, the management of the company was fully aware how important it is to continuously invest into improvement of operations and use of more sophisticated tools and systems for project and resources management. Therefore, replacement of the long-used business solution, more precisely a set of heterogeneous, poorly connected and technologically obsolete business applications, was necessary to address the increasing needs of the rising company.

The most qualified and experienced people in the company have been engaged to define all the requirements and demands that will be placed in front the new solution and selected partner. “We have engaged more than 50 experienced professionals from our company for this project. This way we have managed to set the functional and technical requirements. In parallel we have collected information on solutions used by our competitors, especially in our region, as we were aware how important it is to get quality local support”, says Ertan Ljajić, IT Manager at Novi Pazar – Put. The basic idea of this

project task was that new system has to include all business processes present in a construction company.

Because of the complexity of business processes in the construction industry, there were no companies in Serbia that even dared to try to implement such a system. Many construction firms in the region have had bad experiences with failed attempts to implement information systems, even for only standard business processes (Finance, Sales, HR, Manufacturing…). “We did not know that there are only a small number of solutions and partners capable to understand and realize all that we have defined in our strategy. With all this information, it was even more difficult to make a decision“, adds Ljajić.

The team considered a number of options of upgrading the standard ERP solutions with modules specialized for the construction industry, from simple ones from local software vendors, to those developed by Microsoft Dynamics partners, as well as third-party solutions. The final decision was to start development of missing modules based on the awareness that the customer has a team of skilled, experienced engineers and

“With the use of modern tools for business intelligence, such as BI4Dynamics, we have automated monitoring and analysis for each of our construction sites and all available resources.”Ertan Ljajić, IT Manager, Novi Pazar - Put

Customer: A.D. Novi Pazar - PutWebsite: http://www.np-put.rs Customer Size: 450 employeesCountry or Region: SerbiaIndustry: Architecture, Engineering & ConstructionPartner: NPS, http://www.nps.rs

Customer ProfileEstablished in 1962, A.D. “Novi Pazar – Put” is specialized in construction and maintenance of road and other civil engineering structures, and is a member of Putevi Group since 2003.

Software and Services Microsoft Dynamics NAV BI4Dynamics NAV

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Microsoft DynamicsCustomer Solution Case Study

Road Construction Company Continues Business Growth by Using a New ERP Solution

technicians, who are able to precisely define the requirements, procedures and processes.

SolutionNPS, as the chosen Microsoft Gold Enterprise Resource Planning Partner, has an equally experienced team of consultants and developers, who are able to translate the defined project requirements into a modern, powerful and functional solution, fully integrated into the global ERP solution Microsoft Dynamics NAV.

“In conjunction with NPS we have implemented most of the functionalities offered by Dynamics NAV. However, the essence of our business and the issues with previously used solutions had to be resolved by additional development and with specific and specialized modules”, explains Ljajić.The result of this joint effort is the development of the three brand new, parameterized vertical solutions under the one name: NAV4Construction. After the completion of the certification process (CfMD), these solutions will be offered through a global Microsoft Partner Network to all companies in the construction segment, where ever they are.

The implementation project has been completed in 9 months, along with additional module development. Almost all standard Microsoft Dynamics NAV modules are been used, as well as most of add-on solutions developed by NPS (advanced manufacturing, HRM and Payroll...). However, the main challenges were the specifics of construction industry, with processes out of scope of the standard ERP solution, and were solved through development of three brand new verticals: Construction, Quantity Surveying and Machinery Management.

BenefitsToday Novi Pazar – Put has a system that allows timely and accurate planning, monitoring, realization, and expenses postings on all construction sites including: billing sheets and log book, situations, the calculation of the finished products costs, and complete monitoring of each individual machinery resource.

“We now have a fully integrated and automated specialized software solution, covering all aspects of our business. It has made such an improvement in our operations that it is difficult to imagine how we used to work without it. Only now when we have all our construction sites in the system, all the Bill of Quantities, when we had identified and eliminated all the ‘bottlenecks’, and all processes and work units are connected, we can conclude that all the implementation goals are achieved”, says Ljajić.

“With the use of modern tools for business intelligence, such as BI4Dynamics, we have automated monitoring and analysis for each of our construction sites and all available resources. However, we are aware that there is still a long way to go and that it will take more time and more efforts before we will able to say that we have fully adopted the new system. Only then we will get to the desired level of monitoring of our activities,” concludes Ljajić.

This case study is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.

Document published January 2014