w.#taube)petrignani# curriculum vitae 2015 … · curriculum vitae 2015 werner taube-petrignani ......

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W. TaubePetrignani Herensingel 196 1382 VV Weesp +31(0) 6 21288096 Curriculum Vitae 2015 Werner Taube-Petrignani Personal Name: Werner Taube-Petrignani Function: IT specialist in ECM/EDM/DAM, Web performance & security, Project manager, designer, developer Birth Date/ Place: 06 November 1973/ Geldrop Domicile: Weesp, Netherlands Marital State: Married with children (2) Nationality: Dutch, German citizenship Languages: Dutch (native), German (fluent), English (fluent), French (basic) Education VMWare certification February 2015 Online Knowing VMWare, VirtualBox, Parallels, etc. I want more insight into the VMWare solutions and obtain a certificate. Riverbed workshop June 2014 Amsterdam The riverbed workshop introduced me to all the basic functionality their performance suite has to offer. Adobe CQ5 Developer (boot camp) April 2014 Amsterdam I followed a full course into using and developing with the Adobe CQ5 content management system. Akamai University November 2011 Online To get a quick grasp on Content Delivery Networks I followed Akamai training from their University. First Aid (for Children) October 2009 Heidelberg Becoming a father made me realise I needed a refresher in first aid. I decided to take the special one for children. ECM Practitioner Course 3 - Information Architecture July 2009 Online I followed an online course in the basics of Enterprise Content Management. I’ve a lot of experience, but felt the need to also (re-) learn the basics of the architecture. Predictive Modelling June 2001 Delft KIQ (Application Vendor) basics, deals with predictive modelling in relation to Customer Relation Management Content Management Aug. 2000 London Content Management course from Interwoven

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Page 1: W.#Taube)Petrignani# Curriculum Vitae 2015 … · Curriculum Vitae 2015 Werner Taube-Petrignani ... the so-called Akamai Kona suite. ... I am currently supporting WAF and

W.  Taube-­‐Petrignani  Herensingel  196  1382  VV  Weesp  

+31(0)  6  21288096 Curriculum Vitae 2015 Werner Taube-Petrignani

Personal Name: Werner Taube-Petrignani

Function: IT specialist in ECM/EDM/DAM, Web performance

& security, Project manager, designer, developer

Birth Date/ Place: 06 November 1973/ Geldrop

Domicile: Weesp, Netherlands

Marital State: Married with children (2)

Nationality: Dutch, German citizenship

Languages: Dutch (native), German (fluent), English (fluent), French (basic)

Education VMWare certification February 2015 Online Knowing VMWare, VirtualBox, Parallels, etc. I want more insight into the VMWare solutions and obtain a certificate. Riverbed workshop June 2014 Amsterdam The riverbed workshop introduced me to all the basic functionality their performance suite has to offer. Adobe CQ5 Developer (boot camp) April 2014 Amsterdam I followed a full course into using and developing with the Adobe CQ5 content management system. Akamai University November 2011 Online To get a quick grasp on Content Delivery Networks I followed Akamai training from their University. First Aid (for Children) October 2009 Heidelberg Becoming a father made me realise I needed a refresher in first aid. I decided to take the special one for children. ECM Practitioner Course 3 - Information Architecture July 2009 Online I followed an online course in the basics of Enterprise Content Management. I’ve a lot of experience, but felt the need to also (re-) learn the basics of the architecture. Predictive Modelling June 2001 Delft KIQ (Application Vendor) basics, deals with predictive modelling in relation to Customer Relation Management Content Management Aug. 2000 London Content Management course from Interwoven

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W.  Taube-­‐Petrignani  Herensingel  196  1382  VV  Weesp  

+31(0)6  21288096 Curriculum Vitae 2015 Werner Taube-Petrignani Project management May 2000 Gorinchem Project Management course, 2 weeks, Origin trainer Service management March 2000 Delft Service Management course (ITIL), 4 weeks, The Art of Service trainer Delft University of Technology 1996 - 2001 Delft Courses at the Faculty of Information-technology and -systems, Technical Computer Science, not finished The Hague University 1995 – 1996 Den Hague Comparable to a bachelor, courses are similar to Industrial Design Engineering, but more practically focused. Delft University of Technology 1992 - 1997 Delft Courses at the Faculty of Industrial Design Engineering, avg. 6,7 (Interrupted from sep.’95 tot sep.’96) Strabrecht College 1986 - 1992 Geldrop I followed all courses for the Preliminary Scientific Study. Courses: Dutch, English, German, Mathematics A, Mathematics B, and Physics, Arts & Crafts.

I had Latin and Greek for two years.

Memberships I am a member of the ‘Delfts Student Corps’. My activities during my studies consisted of giving dancing lessons, chess and socializing. Currently I use this for networking. I sponsor several good causes, for one the Salvation Army, of which I am also an active member. I am a very active member of the parent‐teacher association for my kids. I am supporting the local ‘Oranjevereniging’ and several other small initiatives, like the anti-teasing diploma for kids in school.

Hobbies My hobbies are ballroom dancing, ice-skating, working and experimenting with software and computers, going out, collecting comics and watching Science Fiction series. I have several servers running multiple applications over several protocols.

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+31(0)  6  21288096 Curriculum Vitae 2015 Werner Taube-Petrignani Experience Find below a short overview of well known Operating Systems, Applications and tools and programming languages, in addition to the areas wherein I have worked.

Applications/Tools Operating1Systems Business1AreasMicrosoft Microsoft Banking'industryOffice'4.3'5'2011 DOS,'Windows'for'Workgroups'3.1'(+Novell) Insurance'industryVisual'Studio Windows'95,'98,'ME,'2000'prof. Pharma/Chemical'industryVisio'&'Project Windows'XP,'Vista,'7'&'8 Aviation'industrySQL'Server'2000'5'2008 Windows'2000,'2003'*'2008'Server Hosting'ProvidersExchange'5.5'5'2003 Energy'industry

Unix/Linux Communcation'industryInterwoven/Autonomy/HP SuSe'6.3'5'10 Administrative'OrganizationTeamSite'4.2'5'7.2.x Fedora'Core'1'5'18 Service'management'OpenDeploy'4.5'5'6.5 Ubuntu'10.04.2'LTS'5'12.04'LTS Customer'relationship'managementMediabin'4.x Solaris''8.0'5'9.0 Web'content'managementWorkSite'MP'4.0'5'5.2 HP5AIX Acceleration'analysis

Security'analysisAdobe Apple/MacIntosh Document'managementAcrobat'4'5'6 OSX'Server'(10.4'5'10.10.x)Dreamweaver'2.0'5'MXPhotoshop'5'5'CS3 Programming1LanguagesIllustrator'7.0'5'CS3 HTML,'SHTMLFlash'2.0'5'5.0 DHTML'(Javascript),'xHTMLCQ'5 ActiveX

Perl'5.xWeb/Application/dBase@Servers PHP'5.xApache'1.x'5'2.x XML,'XSLTIIS'5.x'5'7.x JSP,'Javascript,'AJAXTomcat'4.x'5'5.x DOS/Shell'scriptingIBM'WebSphere'4.BEA'Weblogic'5.6'5'6.x Applications/ToolsMySQL'4.x'5'5.x Open'Source'variousOracle'dbase'8'5'9 Alfresco'3.x

Joomla'1.5'53.3.xWordPress'3.x

Various WikiExact'Globe'2003 Zimbra'Mail'Servers'4.x'5'7.xLotus'Notes'6.x Sugar'CRMEclipse/Komodo iTopACT!'4.0'5'2000 JIRAAurum'Sales'Track Akamai'Luna'Control'Center'(EdgeSuite/ESI'scripting)Support'Magic'8 Open/LibreOffice'2.x'5'3.xThe'Gimp

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Work Experience Short Profile Specialist in the field of website performance, content and document management; especially when it comes to the Interwoven (TeamSite, OpenDeploy, WorkSite, Mediabin, etc.) and Akamai suite (EdgeSuite/Site Delivery, Web Application Firewall, SiteShield, Kona). Apart from setting up an internal support team, providing training, supporting technical project managers, running upgrades and migration projects, I also develop methodologies and tools for easier management and integration. The last two years I've spent on supporting, analyzing and improving website performance which use Content Delivery Networks. Apart from the Akamai © suite, which includes - for example - network acceleration, caching, geo-content targeting, and mobile solutions, the largest part focused around the security of websites, the so-called Akamai Kona suite. Analyzing security issues real-time, and with the Beyond security software, implementing several security rules, are just some activities which in the end lead to exercising governance on newly written procedures. Besides this professional work I still engage in smaller projects where IT support, website setup, marketing and communication are my main tasks. My intention is to help and guide users in solving their issues with the web, regardless if it is inter- or intranet, small or large businesses. I try to make the web easier, better performing, more secure, comfortable and simply more enjoyable to work with. Specialties: Issue analysis, solution oriented support. Other people always describe me as a very enthusiastic man who is curious, persistent and can decisively resolve problems. I can work excellent on my own as well as with a team. Social skills, initiative and resourcefulness are qualities that describe me. List of engagements/projects Function: Web Performance & Security; It Project Manager; IT Teach lead;

ECM/EDM/DAM Consultant; Designer; Trainer; Developer; Communication manager

Company: Ik-Jij-Zij Start: July 2005 End: Present My built up experience and desire for growth made me decide to start my own company, Ik-Jij-Zij, and work with all my expertise on all sorts of projects and customers. See below projects.

Function: Web design/developer Company: Ik-Jij-Zij for MediagraphiX Start: December 2014 End: January 2015 Mediagraphix started anew and wanted a new look and feel to match this new start. HTML5, a responsive design and an easier method for changing content were some of the most important aspects for delivery. After only a few sessions we came to a simple, fast solution with a minimum of complexity. The successful launch of the site end of January showed that this goal was achieved.

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Function: IT Project Manager (Senior) Company: Ik-Jij-Zij for Cognizant (Philips Lighting Automotive) Start: October 2014 End: December 2014 Cognizant thought of me to fill in a role as a senior IT Project manager for a project that has been running for more than year. The release of a tool for the Business Group Automotive whereby any web user can select any type of car, any light location from that car and is then presented with the best options for Philips lamps, whereby a direct link to the product and/or dealer is provided. This tool existed in Flash (from 2007) but needed a technology update. I managed, together with a business project manager, 37 different stakeholders in 7 teams in different European locations. Changing the flow for embedding the tool into the Philips deployment process as a release rather than a change increased the complexity of the project. I was able to have the tool released by the end of 2014 for EMEA, just after two months. I additionally provided the planning, time and cost estimates for two future phases for rollout to the rest of the world and improvements for the tool.

Function: TeamSite Technical Support (Senior) Company: Ik-Jij-Zij for Amgate BV (NovoNordic) Start: April 2014 End: May 2014 Amgate BV contacted me to help them with their content management support for a client, Novo Nordisk. I’ve made myself familiar and resolved all open issues within a couple of days. I also provided a perspective on their clients current website setup & the use of their TeamSite content management system. Amgate introduced me to PimCore, and award winning open CMS.

Function: Web Developer/Designer Company: Ik-Jij-Zij for Reflex – BMC/ De Teamcoach/ Saltwater/ iCarezz/

Cafetaria Administratiekantoor/ La Pommeraie/ Dames van Haarzuilens/ Oranjeverenigingweesp

Start: December 2011 End: Present Several new initiatives from old customers and friends were the reason why I invested in designing, setting up, improving and upgrading their web presence. To improve on this I also used and linked Social Media to market their business, with success. I am currently heavily involved in the communication and marketing strategy of Cafeteria Administratiekantoor, this includes the management of all social media types (Facebook, LinkedIN, Google+, Twitter) as well as newsletter campaigns (MailChimp) and the website.

Function: Technical Consultant (Senior) Company: Ik-Jij-Zij for Bright IT(Sandoz/Hexal AG) Start: March 2013 End: October 2013 Sandoz needed my support due to my previous engagement on migrating older intranets.

Function: Senior Technical Consultant Company: Ik-Jij-Zij for Philips (Talisman Software) Start: September 2011 End: December 2013 After migrating back to the Netherlands in the beginning of 2011, an old friend/collegue at Philips interested me into a new challenge: web site performance! I’ve been working in a team for a year on analysing and finding improvement paths for Philips to get better performance on their websites and in doing so a better ranking worldwide. Philips uses as a CDN (content delivery network) vendor Akamai, so after some rudimentary training I was

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working on the delivery and update cycle of websites within the Akamai CDN, distinguishing the different aspects of the delivery (determined their Content Delivery Chain) and their respective improvement methods. Due to a security breach early 2012 one method of securing Philips’ websites was to place them all behind Akamai and add their security module (Kona) to the CDN layer. I – initially on my own, later in a team of three, managed this Web Application Firewall (WAF) Layer and SiteShield in its many, many facets. Due to the project perspective on securing all websites several interesting additional deliveries were a CMDB of all Philips websites (39k+), finding ownership of them and executing life cycle management. I am currently supporting WAF and supporting the setup of the whole lifecycle management chain, including security vulnerability scans with Beyond. The complexity of the Philips landscape and the new found governance within Philips makes it a challenging project, which teached me a lot.

Function: Technical Consultant (Senior)/Trainer Company: Ik-Jij-Zij for Bright IT (Sandoz/Hexal AG) Start: April 2010 End: December 2011 Sandoz/Hexal AG, where I worked with on a previous project, has asked me to support them in the rollout of the new intranet to their countries, additionally to guide them in the initial steps for a new sandoz.com site. These steps grew into assisting in building a business case for a new architecture. A complete redevelopment of their current TeamSite implementation (modular build, Solaris 8) and three small applications (multi-lingual navigation browser, digital media assets repository & browser and teaser repository) to easier manage their new website, content-wise, this all while both respecting the limited technological available options (Perl + xHTML) for both back- and front-end. Since I was available for their projects, I also trained users for both the new intranet and internet, a web-based training with new training material (out-dated; from 2007) to which I received very positive feedback. Finishing up the support on their new TeamSite framework deals with bug fixing & adjustments to their current workflows (functionality changes).

Function: Trainer Company: Ik-Jij-Zij for Sunzinet AG Start: March 2010 End: March 2010 I was approached by Sunzinet AG to help them get their content editors, who are very skilled in red-dot & typo 3, up to speed with TeamSite, and in particular the Bayer/Shering environment. Due to my contacts there, where I have given training before, Sunzinet asked me to develop a quick course (3 days) for enabling their editors to support Bayer. In all, this course consisted partially out of general theory & practise, then specific to the Bayer environment as far as possible due to the limited access. It was a successful training and I am confident I left skilled TeamSite editors behind. Sunzinet has approached me again, to support them in other TeamSite related matters, unfortunately being engaged in another project was unable to help.

Function: Technical Consultant (Senior) Company: Ik-Jij-Zij for Bright IT (Sandoz/Hexal AG) Start: July 2009 End: February/March 2010 A former partner employee, who has started a business of his own, asked me to work together for Sandoz/Hexal AG. Initially a small project in where template changes for a intranet migration were central, this has grown considerably in size due to the fine work. The ECM system their running has several issues which made ‘proper’ programming following the Interwoven guidelines a difficult task. Apart from the template changes, the actual migration

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of their global and soon also local intranets (30 countries) and functionality improvements make this a valuable project for both them and myself, TeamSite 6.7.1 on Solaris.

Function: Web Developer/Designer Company: Ik-Jij-Zij for De Teamcoach (Z11-trainingen) Start: June 2009 End: December 2009 A new initiative started by a close friend made me decide to pick up my designer and web developer skills. Designing was great fun having the freedom of translating a fresh and clear theme: teamcoaching to colours styles and images. For the website initially only the basic functionality was intended, however having an opportunity to do things ‘right’ we’ve worked on several integrations and specific applications. The final website is maintained through a open source CMS, with plenty of custom modules and plugins allowing easy creation of forms, inserting videos, a forum, multi-lingual, etc. I have translated a specific team analysis for to an application, called the ‘Belbin-test’ application. For the grand opening (December 9th) I also designed the invitations, flyers, brochures & business cards.

Function: Web Server Support Company: Ik-Jij-Zij for ISSC (Philips Corporate) Start: September 2008 End: October 2008 Known within the Philips organisation through my previous projects, the ISSC (Internet Shared Services Centre) asked for my support regarding a Proof of Concept on optimising their website for both user experience and search engines. Having worked with Apache web servers on both Microsoft and UNIX platforms I was able to support them with a small part for creating the 'one-domain' feel and result set from search engines while providing a performance measurement strategy.

Function: Project Manager & TeamSite Trainer Company: Ik-Jij-Zij for Philips Lighting Start: February 2008 End: August 2008 A large project that was not finished within my WCM Support time for Philips Lighting was the upgrade of hard- and software of in their WCM environment. I arranged for the new hardware and initiated the upgrade of the operating system, Interwoven TeamSite, OpenDeploy, PHP and MySQL. Due to license limitations the TeamSite upgrade has not yet been concluded, however all other aspects have been fulfilled. All new changes and new initiatives created a need for training for all TeamSite users at Philips Lighting. I trained the users to have a basic understanding of Content Management, and this within both the basic Interwoven TeamSite system as in the specific customisations build over the last 3 years. Administrators and regular business users received it very well.

Function: Web Content Management Support for TeamSite 6.5 & Philips Lighting Website Company: Ik-Jij-Zij for Philips Lighting Start: August 2007 End: January 2008 Having been involved in the largest part of the implementation of the Web Content Management (WCM) system and the actual website, Philips Lighting thought of me for temporary replacement of their WCM department head. I took the support of their users, the system and the website on a colleague and me. All regular tasks were assigned and the change management part was planned which resulted in the start of 5 major projects. 3 of

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them were finished within my WCM time. Finally all knowledge was transferred to an external company: Infosys, which took support on them.

Function: Trainer Content Management/Document Management specialist Company: Ik-Jij-Zij for Maris Consulting Start: May 2007 End: June 2007 Maris Consultancy has seen my work at Heidelberger Druckmaschinen and could use help in both the Content as in the Document Management area for their customer: Bayer-Schering. These two firms had recently merged and their Web Content Management & Document Management system needed to be merged equally. I aided in setting up a demonstration environment for WorkSite MP 5 and integration into their existing systems (Mail, Images, etc.). On the Web Content Management side, the system they were going to use throughout the whole company (Interwoven TeamSite 6.5) was unknown with the Bayer people. The merged system with new templates and custom made applications needed introduction to the Bayer people. I did both the Administrator training and the Author/User training.

Function: TeamSite 6.5 Technical Consultant Company: Ik-Jij-Zij for Philips Lighting Start: January 2007 End: February 2007 An earlier created (by Ik-Jij-Zij) Cross Reference Application based on XML and with integration into their web environment and Interwoven's TeamSite needed additional functionality and improvement. This involved PHP and XML parsing and setting up a good user interface. The added functionality provided the ability to easily manage hundreds cross references between websites in 12 different languages, with priorities, sorting, filtering and previewing.

Function: Designer Company: Ik-Jij-Zij for Flamme Konzerte Start: September 2006 End: Present The firm that deals with all big events in Heidelberg and surrounding is Flamme Konzerte. They needed a new fresh look on all their current designs for event posters, their website and marketing identity. We agreed a phased approach whereby firstly all posters are replaced, and then the identity & website will be upgraded. This project is still ongoing.

Function: Document Management Specialist Company: Ik-Jij-Zij for Interflow (Heidelberg Druck. & PartnerRe) Start: September 2006 End: March 2007 Via the company Interflow I got an assignment to help out with Interwoven's WorkSite MP 4.1/5.0 at the company Heidelberger Druckmaschinen. My work there could after a while be divided into 3 parts, a Virtual Machine Ware environment, a Web Content Management developer for TeamSite and the actual WorkSite Document Management support. My actual actions were duplicating their current web environment on VMWare, that was partially successful since they have a sophisticated environment with databases, application servers, TeamSite, OpenDeploy, MediaBin and search engines. Another task was developing TeamSite functionality and aid with a metadata migration. Finally the most prominent task was to support and help the Document Management System implementation. Creation and giving training classes, dealing with bugs and testing new releases were also tasks set out for me.

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At PartnerRe I supported a RFP/Demo regarding the new WorkSite MP 5.0 version and Lotus Notes integration. I installed the system and helped customizing it to meet the customer's requirements for the demonstration.

Function: Content|Document Management Consultant/ Designer/ Developer Company: Ik-Jij-Zij for various customers Start: July 2005 End: September 2006 Customers: ABNAMRO, Philips Lighting, BP, Interwoven, Saltwater, HAAK V.o.F I have done a tune-up for a system network, design for a thesis and for several months been occupied in improving the user and administrator experience from a custom (at Philips Lighting) made environment built on top of TeamSite 6.5 and OpenDeploy 6.1. I have performed an audit on a customer's new document/content management system architecture (British Petroleum). A big project has been at the ABNAMRO bank (December '05 – April '06), where I worked before. I assisted them with their ORAP/TRAP report, helped with planning and supporting roll outs of updates on WorkSite MP 4.1 SP1(both server- and client-side), and several hotfixes, and I trained their WorkSite MP helpdesk with the basics of WorkSite MP and some troubleshooting analysis. I assisted in creating demonstration environment, presentations and manuals. I rewrote a piece of customization and acted as the communication line between the Interwoven support desk and project team. At Philips Lighting I designed and implemented a cross reference functionality for their current website with the aid of TeamSite generated XML files. Saltwater B.V. I helped with the choice and implementation of a new Web Content Management system (Joomla) and the redesign of their website. HAAK V.o.F. has the need for a good system administrator to help them with basic tasks. I have setup the initial self-sustaining environment but for the addition and removal of users and also upgrades of software versions or new hardware they need continued assistance.

Function: Technical Consultant/Project Manager/Account Manager Company: Interwoven Benelux B.V. Start: August 2002 End: July 2005 I joined Interwoven in August 2002 with the expectation to grow and develop myself more and become a specialist in Content management. I have done several small and a couple of major projects, which are listed and summarized below. ABN-AMRO There were 2 document management projects initiated simultaneously at the ABNAMRO, since Interwoven came out with WorkSiteMP in 2004. I have done the WorkSiteMP 4.0 training in October 2004 and have spent most of my time last year engaged at these projects. On both projects I had the role of senior technical consultant. One project dealt with automating account opening procedures through a process flow, and at the same time apply document management qualities like versioning, authentication, authorization etc. on it. WorkSiteMP (& WorkRoute) in collaboration with Kofax scanning software and Abobe PDF Maker made it possible to scan documents, have them digitally signed and run through a process flow, with the fewest actions required. After that the documents were archived. One of the interesting aspects here was that there were 4 environments kept in synchronisation. I trained (off-shore) helpdesk people with the basics of WorkSiteMP4.1.

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The other project was the implementation of several different document management solutions for, initially, the group legal department; but soon the press relations department followed and several other departments. Integration with Microsoft Office, Lotus Notes and their intranet were only a few important aspects. Goal was to extend the capabilities of WorkSiteMP to match the requirements of the business users that were not used to document management systems. I also helped in rolling out updates for WorkSiteMP both on the server side as on the client side. Ben/T-Mobile At Ben/T-Mobile was because of the reorganisation within the Interwoven Benelux office no real account management, just after they signed the contract and the implementation was to start. I helped them in setting up the project plan and also designed, together with T-Mobile's technical architect, an infrastructure. The initial implementation at T-Mobile was a success. This experience has improved my project management and account management skills a lot. The rebranding from Ben to T-Mobile changed the internal site structure in such a way that it had become almost unusable for any content management system. A T-Mobile Project Manager, IT architect and I setup a project plan to meet, and even exceed, all business requirements. The changes and configuration took almost a complete year in which I had to deal with support issues, contract issues, and account and project management challenges. ABN-AMRO The initial implementation of the Documentum solution for TeamSite 5.5.2 was tested and needed to be changed to be compatible with the new version of TeamSite. At the same time the roll-out of the solution started. Integration with scanning software (InputAccel from Captiva) was built by me in whom the scanned document was auto named and moved depending on a set of business rules. Meta-data was added and permissions set. Philips Lighting Initially there was only a short need for my help in certain areas. Templating, deployments and workflows were reviewed by me, I gave training to polish employees and there was a deliverable of an application design document (much like the one at T-Mobile). The project has grown in such a way that Philips (Corporate) is now re-launching all their sites (re-branding) and my position is Philips Lighting trusted advisor when it involves Interwoven software and their web development. Also an upgrade from TeamSite 5.5.2 to TeamSite 6.5 has been carried out by me. In this light I also had to provide training for the administrators to explain the improvements and differences between the versions. The smaller projects I have done were at the following customers: Adidas.com (Germany), Argo-Tec (Germany), Telenor (Norway), Electrabel (Belgium) and the European Commission (Luxemburg).

Function: Content Management specialist Company: The Vision Web – The.Web.Content Start: March 2002 End: August 2002 I joined a new business unit from The Vision Web, called ‘The.Web.Content’. We specialized in helping customers with their content management software selection, project plan and implementation. My Interwoven knowledge was of course very valuable, but since we were software vendor independent, I also got my share of Tridion, Documentum and Microsoft Share Point. Function: Content Management specialist/ Technical Consultant Company: The Vision Web – The Art of Service Start: September 2001 End: March 2002

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The ‘Group Treasury Sales MOED’-department of the Rabobank NL is going to implement a new Content Management system. For their Proof of Concept they have chosen the Interwoven Suite in use of IBM’s Websphere application server. My role within this project is as well implementer as project executive.

Function: Technical Consultant/ Project Manager/ Content Manager Company: The Vision Web – The Art of Service Start: August 2000 End: August 2001 I was detached at the Enterprise Class Web Content Management company Interwoven. In the Netherlands ‘Interwoven Benelux’ is a new set up office where I worked on various different implementations of their technology? My specific knowledge concerning their tools & programming languages (amongst other Perl, XML, and java) is grown over the projects I have done. The Interwoven product suite: - TeamSite (Content Management tool)/ContentExpress - Templating (Content production) - OpenDeploy (Content delivery), DataDeploy Here is a short summary of the projects: Breathe (Internet Service Provider), 3 months:

General installation of TS4.2.1 on NT5-server, templating, responsible for finishing up the project.

Marks&Spencer (Warehouse), 1 week: General installation of 4.5.0 on NT4-server.

Glaxo (Pharmaceutical), 2 days: Solved some templating problems on a Solaris machine.

ABN-AMRO (Banking), 3 months: Installation of 4.5.1, extensive configuration through firewalls, support on templating & deployments, administering TS 4.2.1.

Telewest (Communication), 2 weeks: Fixing OpenDeploy & the Java Client

Merill Lynch HSBC (Financial), 1 month: installation of TS4.2.1. on cluster machines, preparation of demo and training.

Sony Playstation (Consumer Electronics), 2 days: Assessing problems with connectivity between Sony P, Benelux & Sony P. UK. Produced solution scenario.

Uniqema (Chemical Industry), 1.5 months: Proof of Concept Interwoven software, integration with application server, with a lot of Project Management, implementation & programming (Perl).

EuroControl (Aviation), 3 weeks: Fixed some problems with Interwoven software on HP-UX platform. Also gave some training about architecture/infrastructure set-up.

Samsonite (Consumer), 2 months: Implementation of Interwoven suite, integration with application server. Development of new website (www.samsonite.com)

Sony (Consumer), 2 months: Implementation of BEA/Interwoven suite, integration with cluster-application server. Development of new website (http://www.sonystyle-club.com), difficult infrastructure, content deployment over the world.

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W.  Taube-­‐Petrignani  Herensingel  196  1382  VV  Weesp  

+31(0)6  21288096 Curriculum Vitae Werner G.L. Taube-Petrignani

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Function: Project leader Company: The Vision Web – The Art of Service CRM Start: June 2000 End: October 2000 I have focused for several months on Customer Relation Management. One of the first steps in this was giving yourself insight in your own relations. Within The Vision Web we developed an intranet application “Relations”. I was in charge of developing procedures and making sure that the right information to the right person at the right place was entered.

Function: Technical Consultant, Designer Company: The Vision Web – The Art of Service Start: May 2000 End: June 2000 The Company “PublicVision” is making the move to the outside world of Internet- and intranet. These first decisions within company style-descriptions and outside PR are partially lead and partially implemented by me.

Course: Project Management Company: The Vision Web – The Art of Service Start: March 2000 End: April 2000 To get a better hold and deeper understanding in Project Management I took a course early this year. After this course I found myself changed in respect to my insight on Project Management.

Function: Application administer, -support Company: The Vision Web – The Art of Service Start: March 1999 End: April 2000 During this period I learned to understand and use the application AST (Aurum Sales Track), a Sales and Customer Relation Management tool. I also learned global things about Sales Activity Management. At KPN-Netherlands this tool has been implemented and my role there was to administer and support it in Amsterdam and Den Haag.

Function: Website developer Company: The Vision Web – The Art of Service Start: Dec. 1999 End: Jan. 2000 An internal fast growing company (FiNext), wanted to come out strong, young and dynamic compared to other financial companies. Together with an external designer – Mark Moget - I created their website and company style.

Function: Project leader, Technical Consultant Company: The Vision Web – The Art of Service Start: Oct. 1999 End: Jan 2000 Advies Combinatie NFD, an insurance agency, wanted to level their company automation at the end of last year to the existing standard. After a few successful meetings I took the role of project leader and in cooperation with Linvision installed a Linux network and Microsoft Workstations together with the best equipment available so they would be prepared for the

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W.  Taube-­‐Petrignani  Herensingel  196  1382  VV  Weesp  

+31(0)  6  21288096 Curriculum Vitae Werner G.L. Taube-Petrignani

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immediate future.

Function: Technical Consultant, Intranet developer Company: The Vision Web – The Art of Service Start: July 1999 End: Jan. 2000 Peregrine Systems Inc. in the Netherlands required a European intranet. There was already an American version, but they had little interest there, they wanted an information sharing service for their own purposes. I consulted on their behalf during the whole process. I made the things necessary for a successful intranet clear, build the site together with my college and guided them to a first version. This version was partially put on the Internet for its usefulness in on-line reserving training courses. I also wrote processes for maintaining the site.

Function: Website developer Company: The Vision Web – The Art of Service Start: March 1999 End: May 1999 Once hired by The Art of Service B.V. for my knowledge about Internet-techniques, The Vision Web became also interested. At the time there wasn’t a website available. Together with my colleague I designed, developed and later enhanced The Vision Web website. My role during this still ongoing process is project leader, implementer and designer. Together we created the first and second version.

Function: Technical Consultant Company: The Vision Web – The Art of Service Start: March 99 End: January 2002 I work at The Art of Service as a technical consultant on several areas. Key areas are internet- and intranet development, but I am trying more and more to focus also on Customer Relation Management. This comprises the technical development and managing in combination with content control. In relation to CRM, Customer Satisfaction is my within this technical environment. Goal of these processes are information exchange within my project group and setting the right perception on Service Management to the outside world. This is more than ‘just’ fulfilling a technical role; it includes an understanding at several levels and the ability to explain it.

Function: Service desk employee Company: Operator Group Delft Start: Jan. 1998 End: Feb. 1999 Within the airport company Transavia Airlines there was a shortage of support employees at the Information-service department. During their migration from Windows 3.11 to NT I worked at the support department for hard-, software and communications equipment.