www.e-envoy.gov.uk e-government workshop charlie aitken 9 september 2003
TRANSCRIPT
www.e-envoy.gov.uk
e-Government Workshop
Charlie Aitken
9 September 2003
Agenda
• History & Policies
• Latest Developments
History & Policies
• Appointment of e-Envoy
• PIU report
• e-Government Strategy
• e-Champions in Departments
• Departmental e-Strategies
• Extra money to kick-start
e-Government Strategy
‘every government department as an e-business’
Integrated Framework for Benchmarking
Environmental ReadinessEnvironmental Readiness
Individual ReadinessIndividual Readiness
Measures of barriers to uptake(awareness, trust, skills, cost)
Penetration of access devices
Measures of barriers to uptake(awareness, trust, skills, cost)
Penetration of access devices
iRi
Business ReadinessBusiness Readiness
Measures of barriers to uptake(awareness, trust, skills, cost)
Penetration of access devices
Measures of barriers to uptake(awareness, trust, skills, cost)
Penetration of access devices
iRbGovernment ReadinessGovernment Readiness
Awareness, leadership,published strategies
Level of coordination Systems readiness, back office
integration, standardisation
Awareness, leadership,published strategies
Level of coordination Systems readiness, back office
integration, standardisation
iRg
Individual UseIndividual UseiUiBusiness UseBusiness UseiUb
Government UseGovernment UseiUg
Level of basic use Ubiquity / fairness of adoption Level of interaction Level of transaction activity Advanced/technical use
Level of basic use Ubiquity / fairness of adoption Level of interaction Level of transaction activity Advanced/technical use
Level of basic use (includingpublication)
Ubiquity / fairness of adoption Level of interaction Level of transaction activity
Level of basic use (includingpublication)
Ubiquity / fairness of adoption Level of interaction Level of transaction activity
Level of basic use (includingpublication)
Level of interaction Level of transaction activity
Level of basic use (includingpublication)
Level of interaction Level of transaction activity
Individual ImpactIndividual Impact
Impact on commerce/spending Impact on behaviour
Impact on commerce/spending Impact on behaviour
iIiBusiness ImpactBusiness Impact
Impact on commerce/spending Impact on service offering:
additional/enhanced servicesavailable
Impact on working practices Impact on costs/efficiency
Impact on commerce/spending Impact on service offering:
additional/enhanced servicesavailable
Impact on working practices Impact on costs/efficiency
iIbGovernment ImpactGovernment Impact
Impact on commerce/spending Impact on working practices Impact on costs/efficiency
Impact on commerce/spending Impact on working practices Impact on costs/efficiency
iIg
Educational infrastructure ‘Brain pool’ Supporting cluster industries Level of/support for
innovation Cost of access
Level of political leadership Enabling nature of legal and
regulatory environment for e-commerce
Infrastructure availability Infrastructure quality
iEp iEm iEiMarket Political/Regulatory Infrastructural
Indicators: composition
Environment
The fertility of the environment for e-commerce,encompassing the level of skills, innovation,resource and general infrastructure to promotee-commerce, regulatory openness and politicalleadership
iE
Uptake and Use
The level of penetration or uptake of on-lineservices, the volume and level of sophisticationof use
iU
Impact
The measurable change in behaviours,lifestyles or macro economic indicators broughtabout by the adoption of the e-Economy
iI
Readiness
The skill and the will of the principal agents ofan economy (citizens, businesses, andgovernments themselves) to engage in e-commerce, given that they have access
iR
Layers: definitions
Latest Developments
“For the public services, the real opportunity is to use information
technology to help create fundamental improvement in the efficiency,
convenience and quality of our services.…
.…Our plan is not only to offer more convenient access to services but also
to transform how we organise mainstream delivery.”
Tony Blair, e-Summit, November 2002
Ensure departments meet the Prime Minister’s targets for electronic service delivery:
100% capability by 2005, with key services achieving high levels of use.
Cabinet Office PSA, 2002
E-Government target
Ser
vice
s • The delivery priorities
– Health, education, crime,
transport
• High transaction volumes
• Scope for high takeup
• Customer focus
Focus on key services which will drive take-up and reap efficiency savings
Today, joining up is done by users
Citizens and businesses
Information and transaction services
We need to make integration part of the service
Information and transaction services
Online Government StoreOnline Government Store
The Online Government Store exemplifies the culmination of three years experience and research
Web DiTV Other
Services provided by multiple departments andlocal authorities grouped by customer segment
€A cross-channel “store front” offering coherent packages of content and services grouped round customer needs,
with single sign-on to the key transactions
Departmental back office systems& local content and transaction administration
Proposition to Citizens Come to the store for government services and products
delivered in a safe, secure and convenient manner as part of a continuing personal relationship.
Proposition to Government The store provides a customer-focused environment in
which you can deliver your services, with integrated marketing to bring potential customers to government.
Culmination of our experience and research
Deliverable by our existing business structure
Promotes new thinking and competitiveness
Not a centralised solution - minimises risk
Leverages already planned expenditure
Consumer focused
Principles
Services
Individual services provided by departments and delivered through franchises
Franchise
Modular delivery units aggregating customer-focused cross-government services by audience segment
Store Front
Multi-channel entry points into a single offer with sign-on at entry
Delivery & Reform Group
Sir Andrew Turnbull
The Strategy Unit The PM’s Delivery Unit
Office of e-Envoy Office of Public Sector Reform
Corporate Development Group Reform Strategy
Office of Government Commerce
Local AuthoritiesDepartmental
SystemsOther Public
sector Systems
Channels
Infrastructure
Citizens & Businesses
Government Systems
GSI
Government Gateway
Private Sector PortalsGovernment portal
www.ukonline.gov.uk
Local Authority Portals
Multiple Access Channels
DTV Mobile Call Centre PC
Users
e -G
over
nmen
t Sta
ndar
ds (
e -G
IF)
e-Government Service Delivery Infrastructure
Further Information
• www.e-envoy.gov.uk
• www.ukonline.gov.uk
• www.govtalk.gov.uk
• www.e-envoy.gov.uk/Resources/ITReportsArticle/fs/en?CONTENT_ID=4000013&chk=y/t3TY
(For a copy of the 2002 International Benchmarking Study – which
compares UK against G7 countries plus Australia and Sweden.)
