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Ministry ofTransport andCommunications

Innovations in knowledge intensive services KIS

www.esicenter.bg

Ministry ofTransport andCommunications

Who are we?

BASSCOM (www.basscom.org) - the industry association of the software development business in Bulgaria – unites leading software companies with the mission to promote competitive advantages in software development and encourage acquisition of best practices to raise company excellence.

What is our Mission?

Growing the software industry to become an engine of growth for the Bulgarian economy

Why are we together?

To build on professionalism and a better functioning economy

From the very beginning BASSCOM members understood the key importance of knowledge!

www.esicenter.bg

Ministry ofTransport andCommunications

ESI Center Bulgaria Founders

• European Software Institute, Bilbao, Spain • ICT Development Agency, MTC

• BASSCOM – Bulgarian Association of Software Companies

Partners

• UNDP – United Nations Development Program

• Ministry of Transport and Communications

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Ministry ofTransport andCommunications

The European Software Institute (ESI), Spain – www.esi.es

The European Software Institute (ESI) is founded in 1993 by leading Europeancompanies and with the support of the European Commission and theBasque Government.

ESI Global Alliance – March 2004

ESICenter Tec de Monterrey, Guadalajara, Mexico: Central and North America market.ESICenter UNISINOS, Rio Grande do Sul, Brazil: South American market.ESICenter SSEAC, Shanghai, China: Chinese market.ESICenter Australia, Melbourne, Australia: Australia, New Zealand and South East Asian market.

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Ministry ofTransport andCommunications

How can we increase the creativity and innovation capacity in knowledge intensive services

• Sustainable processes improvement

• Knowledge management in the ”production process”

• Manage the strategic importance of your initiatives

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Ministry ofTransport andCommunications

CMMI © Standardizes routine practices empower resources for creativity and innovations

“Many top-level managers see Process Improvement as an activity invented by quality fanatics with the idea of reaching some level of “Process Utopia.” What they fail to see is that it enables the organisation to prosper by combining effective processes with skilled, motivated and creative people focusing on adding value to the business in areas where changes can yield the greatest long-term benefits.” David Reo ESI

Trainers of the European Software Institute, authorised by the Software Engineering Institute, support software intensive organizations in:

•training of core staff – decision-makers, engineers, QA personnel•consultancy on understanding and practical implementation of CMMI•planning and executing CMMI® based appraisals

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Ministry ofTransport andCommunications

www.esicenter.bg

Ministry ofTransport andCommunications

REUSE increases effectiveness of shorten production period for software development

ESI's approach to software reuse integrates managerial and technical aspects of reuse implementation as a way to capitalize on the company's own knowledge and experience to build new systems. Software REUSE systematically avoids the duplication of work and increases the predictability in the software process resulting in an opening of new business opportunities and a reduction of costs and time-to market.

ESI consults software development companies in REUSE analysis, investment, and process assessment.

www.esicenter.bg

Ministry ofTransport andCommunications

The Balanced IT Scorecard (BITS) developed at the ESI is an effective communication mechanism for formulating, transmitting and agreeing on the strategy of an organisation, facilitating the alignment of improvement initiatives with the overall strategic business plan and the elaboration of a comprehensive and balanced strategic measurement system. BITS helps to:   • Improve the organisation's ability to serve all customer segments• Proactively manage the knowledge development agenda• Enhance relationships with the key stakeholders

ESI supports knowledge-intensive organisations to st@rt, drive and monitor their strategic performance management.

Balance IT Scorecard BITSTM “translates” corporate strategy into actions

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Ministry ofTransport andCommunications

www.esicenter.bg

Thank you