www.iaop.org © 2011 iaop® all rights reserved matt shocklee iaop’s global ambassador...
TRANSCRIPT
www.IAOP.org© 2011 IAOP® All Rights Reserved
Matt ShockleeIAOP’s Global Ambassador
Outsourcing: Global Trends – Global Opportunities
ASTRA/IAOP MeetingMoscow, RussiaSeptember 5, 2011
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A USD $8 Trillion Global Industry*
Across:
All Functions… Manufacturing (50%); ITES (20%); ITC (10%), Real Estate & Facility Services (10%); Other (10%)
All Industries… Manufacturing (40%); ITC & Services (20%); Financial Services (10%); Pharma (5%); Government (5%); Other (20%)
Globally… US (50%); Europe (25%); Asia (20%); Other (5%)
*IAOP Estimates
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Business & Economic Powerhouse
*The 2010 Global Outsourcing 100®
The Industry’s Top Outsourcing Companies*:
Average US$200M in revenue in 2010 with 25% above US$1B and dozens in US$10B+ range.
Grew revenue by 5% in 2010 - worst economic period since Great Depression - and by 13% in 2009
Employ 3,200 people on average (400,000+ for largest) and increased employment by 7% in 2010 and by 13% in 2009
Operate in 11 countries on average
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Latest Industry Trends
• Recent economic crisis has been good for outsourcing
• Today’s outsourcing is more strategic, knowledge-based, bundled
• Industry has become more globally competitive
• Offshoring has become all-shoring
• Advanced tools & technologies, i.e. Cloud Computing, SaaS, analytics are redefining the industry
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How Governments are Responding
National Programs for:
• Branding/Advertising/Recruitment• Pro-Outsourcing Policies & Incentives• National Infrastructure Investments• Corporate Infrastructure Investments (Parks, FTZs, etc.)• People Investments in Education, Training and Certifications
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The MSC Malaysia Bill of Guarantees promises the following benefits:
1. Unrestricted employment of local and foreign knowledge workers2. Freedom of ownership by being exempted from local ownershiprequirements3. World-class physical and information infrastructure4. Competitive financial incentives, including no income tax for up to10 years, or an investment tax allowance, and no duties onimport of multimedia equipment5. Freedom to source capital globally and the right to borrow funds globally6. Intellectual property protection and cyberlaws7. No internet censorship8. Globally-competitive telecommunications tariff9. MDeC as a one-stop support centre
Pro-Outsourcing Policies & Incentives
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The “1,000-100-10 Project”, led by China’s Ministry of Commerce (MOFCOM), aims to establish 10 Chinese cities as outsourcing bases, attract 100 international corporate customers to offshore in these cities, and assist in the development of 1,000 large and medium-sized outsourcing vendors that can meet the demands of multinational customers. These cities enjoy support from China’s central government in macroeconomic policies, planning, investment, coordination and other related aspects. In addition, special-purpose funds are earmarked by the government for the construction of public information platforms, the development of human resources, and the improvement of infrastructure and investment environments in these cities.
National Infrastructure Investments
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Source: Information Technology Association - Jordan
Source: Information Technology Association - Jordan
Need to improve talent poolIndustry Maturity
People Investments
Source: www.intaj.net
Jordan: Outsourcing industry is growing due to good business environment & significant efforts are planned to develop talent pool.
China: Announced goal of certifying 1.2M professionals in services outsourcing by end of 2012
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IAOP® is:
A Global Membership-Based Organization for Customers, Providers and Advisors with 112,000+ Members and Affiliates Worldwide
The De Facto Standard for Corporate & Professional Excellence in Outsourcing
Delivering Proven Results – 85% of Customer Members Credit IAOP for Improved Outsourcing Outcomes
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IAOP Member Services: Organizational DevelopmentProcesses Technologies
Training & Certification Certified Outsourcing Professional Certified Outsourcing Specialist
Professional Development Professional Membership Participation in Chapters, Boards, Standards Committees & Research
Professional Recognition Outsourcing Hall of Fame The GEO Award Member of the Year
BestOutsourcingJobs.com Post or Find a Job in Outsourcing
OPBOK Standards & Templates Corporate Social Responsibility (CSR) Code of Ethics
Best Practices Firmbuilder.com Surveys/Research Chapters & Events
eSCM Organization Certification Customer & Service Provider Models
ToolsMAP - Repository Categorizes User Needs “MAPS” Available Tools & Technologies to User Needs
Value Health Check Survey (VHCS) Based on the “Sourcing Relationship Value Framework’ Web-Enabled Tool
People
Helping Customers, Providers, and AdvisorsAchieve Better Outsourcing Outcomes
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IAOP Member Services: Business Development
Branding MarketingThought-Leadership Chapter Leadership Teams IAOP Board/Committee Participation Conference/Chapter Presentations Firmbuilder.com – Content Submission Globalization Today – Article Submission Research/Surveys/Studies
Global Outsourcing 100® Global Provider Listing Global Advisor Listing
Advertising IAOP.org Globalization Today Magazine Fortune Magazine
Speaking, Exhibition Halls & Other Sponsorship Opportunities Annual World Summit & Regional Conferences/Events IAOP Chapter Meetings & Webinars IAOP Speakers Bureau
Member-to-Member Networking IAOP Member-to-Member Network IAOP Linked-In, Twitter & Other Tools
Helping Customers, Providers, and AdvisorsAchieve Better Outsourcing Outcomes
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"It is not the strongest of the species that survive nor the most intelligent, but the most adaptive to change."
- Darwin -
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Final Thoughts
• Fundamental restructuring of business continues - globalization
• Services outsourcing industry is +/-25 years in - at about the half-way point
• Industry getting smarter, more sophisticated, and more globally competitive
• A Healthy Global Outsourcing Industry =– Successful Customers, Providers & Advisors– People + Processes + Technologies
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Announcement IAOP/ASTRA Meeting and Workshops
When: Monday, October 10, 2011
1:00 pm Outsourcing Professional Certification Framework (OPCF) to - Outsourcing Industry Professional Certifications3:00 pm - How to Earn Your Certification
3:15 pm Outsourcing Relationship Health Check ProcessTM
to - Introduction to the Value Health Check SurveyTM5:15 pm - Share Sample Reports/Data
- Share Best Practices & How to Execute the Process
5:30 pm IAOP/ASTRA Chapter Meeting
Workshops Are Free & Registration is Required