www.ifsworld.com. retail out(side) of the box denis van nunen managing director ifs retail...
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www.IFSWORLD.com
RETAIL OUT(SIDE) OF THE BOX
DENIS VAN NUNENClick icon to add picture
MANAGING DIRECTOR IFS RETAIL
[email protected]+46 73 345 38 93
© 2009 IFS
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IFS RETAIL
Joint venture between IFS and Centric
“Only” retail
Collaborate with IFS and Centric
Competence company
Complete solution
ERP
Best of Breed
Packaged
Minimize risk and cost
© 2012 IFS
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IFS APPLICATIONS FOR TRADE
© 2009 IFS
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TRADE PROCESSES
© 2011 IFS
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IFS RETAIL COMPONENTS
© 2009 IFS
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RETAIL FUTURE
© 2009 IFS
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OUT OF THE BOX
© 2009 IFS
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OUTSIDE THE BOX
© 2009 IFS
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RETAIL (R)EVOLUTION
Manufacturer
Consumer
Retailer
< 1950Product oriented
> 1950Product oriented
> 2000Demand oriented
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3 THINGS INTERNET GAVE US
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GET LIKED ON SOCIAL MEDIA
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TOMORROWS CUSTOMER
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BACKED UP BY NUMBERS
© 2009 IFS
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OMNI CHANNEL – WHAT IS IT?
© 2009 IFS
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OMNI CHANNEL TRENDS AND EXPECTATIONS
Increased competition by entrance of international players
Zalando, Primark, Brandos, etc.
Strong brands open up own web stores
Adidas, Nike, etc.
Delivery cost will disappear
Delivery points will increase
Mobile erase the borders between
Online / Offline
Mass / individual
Social media integrated into the offering
Online and Offline
© 2009 IFS
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WHAT ABOUT PRIVACY?
© 2009 IFS
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OUTSIDE THE BOX
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THINK AGAIN!
© 2009 IFS
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REAL TIME
© 2009 IFS
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TODAY
© 2009 IFS
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OUT OF THE BOX
© 2009 IFS
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OMNI CHANNEL TIPS AND TRICKS
Use technology as ”facilitator”
Train your employees, they make the difference
Follow your own DNA and stick to it
Optimize your current channels / contact points
Total stock visibility, sometimes even into your suppliers stock
Customer insight in one click / swipe
Create loyalty in more then just points/saving/discounts
Choose a customer centric strategy and pick technologies accordingly
DENIS VAN NUNENClick icon to add picture
MANAGING DIRECTOR IFS RETAIL
[email protected]+46 73 345 38 93
© 2009 IFS
www.IFSWORLD.com
THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE FUTURE FUNCTIONALITY FOR IFS’S SOFTWARE PRODUCTS AND TECHNOLOGY. SUCH STATEMENTS OF FUTURE FUNCTIONALITY ARE FOR INFORMATION
PURPOSES ONLY AND SHOULD NOT BE INTERPRETED AS ANY COMMITMENT OR REPRESENTATION. IFS AND ALL IFS PRODUCT NAMES ARE TRADEMARKS OF IFS. THE NAMES OF ACTUAL COMPANIES AND PRODUCTS
MENTIONED HEREIN MAY BE THE TRADEMARKS OF THEIR RESPECTIVE OWNERS.