www.issa.int/ict2015 promoting excellence in social security selected trends in social security and...
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www.issa.int/ICT2015
Promoting excellencein social security
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Selected trends in social security and their implications for ICT
Dominique La SalleDirector of the Social Security Development
International Social Security Association (ISSA)
14th International Conference onInformation and Communication Technology in Social Security
2 – 4 September 2015 | Astana, Kazakhstan
Promoting excellencein social security
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Outline of the presentation
Technology is key enabler of Social Security Sets the boundaries between what is doable and what is not Technological development expand the range of policy
options toward extension of social security
Selected societal trends and associated policy challenges Mobility Ageing population
How can ICT meet the challenges Interoperability
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ICT enabler of Social Security
Information is required for all social security functions: Contribution collection: know who are the contributors, calculate
contribution amounts, etc .. Benefits-related processes: claiming, evaluating eligibility,
calculation, delivery / payment.
Various branches of Social Security are involved in providing programs to the same citizen
Nowadays, social security systems are based on managing and processing information.
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Trend 1: Mobility of population
Mobility of workers 240 million migrant workers Challenge: bring into formal sector
Mobility of retirees Lifelong benefits are paid outside home country Challenge: keeping track of life events
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Trend 2: Ageing population
Low birth rate + increase life expectancy = ageing pop.
Increased dependency ratio Relatively more retirees per workers Challenge: increased labour participation
Increased need for more caregiving Increasing numbers of frail seniors & dementia Challenge: ensuring seamless protection across range of
services
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Meeting the challenge: Interoperability
Moving from data processing to Information Management Static and fragmented data is useless
Information has to be integrated, exchanged, shared among different institutions, level of government and countries
Information systems need to ‘talk’ to each-other in real-time
Need technical standards for Interoperability
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Illustrating through two scenarios
International coordination of social security : Put into practice internationally coordinated social security
programmes through standardised information exchange
Providing quality services to an increasingly diverse population, especially aging population:
Interoperability to integrate services (health, social assistance, information, benefits, etc.)
−E.g. , health monitoring at home.−Collaboration with community partners
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Another ICT “must do”: Information Quality
Reliable social security operations need reliable information
This requires the implementation of data quality policies and measures which are ICT-enabled but involves the responsibility of the entire institutions.
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In summary…
What is required:
ICT-aware social security Management
Smart ICT application and engineering
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Questions to move forward
How to strengthen an integrated and citizen-centred social security by using ICT ?
What is ‘an adequate ICT’ for social security ? Powerful technologies are economically accessible but are
not sufficient to build the social security ICT.
How can ICT break fragmentation and support citizen-centric, seamless, Social Security ?
Cumulating programs and services is not sufficient.
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Q&A