www.salfordadvance.org presentation to quality and performance scrutiny committee – 24 th june...
TRANSCRIPT
www.salfordadvance.org
Presentation to Quality and Performance Scrutiny Committee – 24th June 2002
By Mike Willetts
Head of Salford @dvance
Agenda…
ContextHistoryBusiness ModelPartnersReporting Arrangements StructureServices and AchievementsIssues and Future Plans
Context..
Modernising AgendaElectronic Government (e-Government @ Local)E-Government Pathfinder StatusMentoring and Dissemination RoleChange Management CapacityExploiting Funding SourcesDeveloping Commercial Offerings
History…
Salford @dvance Born: 26th November 2001
Formerly IT Services (IT Development & Customer Services)IT Net for mainstream IT servicesIncludes Academic Partners (Salford, Manchester)
Business Model…
Salford @dvance
Salford @dvance PLC?
INTERNAL
Salford’s Modernising and e-Government Agenda:
EXTERNAL
Commercial Services and Product Offerings and
Research Commissions
Secondments from City Council and Academic Partners as Business is Secured
Partners…
=
Salford’s e-Government Work
External Commercial Activities (Centring on BPR) Research WorkBuilds on Partnership Working : Capella Project ,Student Work Chair in Information Society at Salford University
Reporting Arrangements…
Director of Corporate Services
Salford @dvance
Salford ITNet Salford Direct
`MODERNISING TEAM’Academic Partners
Structure…
Head of Service Academic Partners:
Commercial and Research activities
BPR
Services
Posts: 5
E-Govt.
Services
Posts: 8
Project Mgt.
Services
Posts: 3
Training & Support
Services
Posts: 17 (inc temps)
Total Posts: 34 Total Revenue Budget: £ 976k pa
Services and Achievements…
Services:Process investigation, mapping, analysis, performance assessment, best practice reviews, improvement opportunities and implementation planning
BPR Training, mentoring and dissemination
Maintenance of BPR methodology (SPRINT) and dedicated web site
Achievements:
• Method (SPRINT ) developed,training course devised and web site launched• BPR Projects undertaken/ underway : Council Tax, BDM, Job Applications, • Schools Admissions, Elections, Economic Development, Elderly Services, • Housing Services, Land Charges, Best Value projects• Majority of Service transactions documented for BV PI 157• Substantial LA mentoring undertaken
BPR Services
Services:Investigation, testing and evaluation, research, specification, design, development and integration of emerging technologies and
e-Government centred software applications and facilities
Services and Achievements…
Achievements:• Customer Relationship Management System (Citizen)• Agenda, Reports and Minutes (SOLAR)• Shareware (Shareideas.Gov.UK)• Web Site design and development • E-Tendering (PERMIS)• Electronic Forms• Office Automation Rollout
E-Govt Services
Services:Development of PM standards, methods, tools and documentationSupport project managers in project planning and estimating QA role including Project tracking and reporting and risk managementProject administrationPM training, mentoring and disseminationProject Manage agreed projects
Services and Achievements…
Achievements:• PRINCE 2 adopted and tailored and applied to e-Govt and IT developments• Project Support Office established, supporting facilities, web site• In house training courses devised and CBT facilities installed• Foundation and practitioner exams passed• Handbook on good practice produced
Project Management Services
Services:Customer Training Needs Appraisal and Skills repositoryCourse development and Tutor led training provisionEuropean Computer Driving License (ECDL) Testing and MentoringPost training support and implementation consultancyUser groups, on-line support and Members dedicated support
Services and Achievements
…
Achievements:• Over forty courses in portfolio• Training needs and repository application developed• BCS approved ECDL Test Centre – all courses ECDL compliant• Accreditation from Institute of IT Training• Overall Customer satisfaction rating of 92 % (2350 delegates in 2001/2)
IT Training Services
Services:BPR Consultancy Services to Public sector Research Commissions Sale of e-Govt Products
Services and Achievements…
Achievements:
• Business Plan devised and Agreed
• Legal advice on Local Authority trading resolved
Commercial & Research
Issues and Future Plans…
E-Government Programme – 2002/5Contribution to National e-Govt. ProjectsSupporting BV ProgrammeDeveloping Council Change Management CapacityProject Management Academy and BPR workOn-line Learning, Learning Resource Centre, ECDL advancedLaunch of Commercial Offerings to public sector
Thank You…
Any Questions?
End…