www.straitsknowledge.comactkm conference 2007patrick lambe why knowledge managers should be sued...
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www.straitsknowledge.com actKM Conference 2007Patrick Lambe
Why Knowledge Managers Should be Sued
Performance and Professionalism in KM
www.straitsknowledge.com actKM Conference 2007Patrick Lambe
An 8 Step Argument
1. Consequences2. Experience3. Ignorantia non excusat4. Examples5. Current State6. Performance7. Professionalism8. Evolution
www.straitsknowledge.com actKM Conference 2007Patrick Lambe
1. Consequences
www.straitsknowledge.com actKM Conference 2007Patrick Lambe
2. Experience
• Perception• Insight• Improvisation
• Common objectives• Common ground• Situational
awareness
www.straitsknowledge.com actKM Conference 2007Patrick Lambe
3. Ignorantia non excusat
“KM is too complex to measure”
www.straitsknowledge.com actKM Conference 2007Patrick Lambe
4a. Examples: Medicine
Andreas Vesalius 1514-1564
www.straitsknowledge.com actKM Conference 2007Patrick Lambe
4b. Examples: Public Health
Col. George Waring 1833-1898
Ellen Swallow Richards 1842-1911
www.straitsknowledge.com actKM Conference 2007Patrick Lambe
4c. Examples: Exploration
Jan 18 1912
www.straitsknowledge.com actKM Conference 2007Patrick Lambe
5. Current State
www.straitsknowledge.com actKM Conference 2007Patrick Lambe
6. Performance
• Scrutiny of failure• Sensitivity to detail• Observability• Outcome focused
www.straitsknowledge.com actKM Conference 2007Patrick Lambe
7. Professionalism
• Continuity• Progression• Succession• Authority• Integrity• Sanctions• Visibility• Relationships
www.straitsknowledge.com actKM Conference 2007Patrick Lambe
8a. Evolution
• Abundance• Competition• Sanctions
www.straitsknowledge.com actKM Conference 2007Patrick Lambe
8b. EvolutionPeopleContent
Technology Business
Records Manager
Archivist
Librarian
Curator
Corporate Communications Mgr
Digital Preservation Specialist
Information Manager
Indexer
Taxonomist
Ontologist Chief Information Officer Information Officer
Researcher
Analyst
Database Manager
Information Architect
Systems Analyst
Software Developer
Intranet Manager
Web DeveloperIT Manager
Cognitive Psychologist
Usability Engineer
Instructional Designer
Elearning Manager
Secretary
Knowledge Architect
Knowledge Engineer
Content Manager
Editor
Media Asset Manager
Business Analyst
Organisational Development Manager
HR Manager
HCI Specialist
Project Manager
Business Manager
Knowledge Manager
Compliance Officers
www.straitsknowledge.com actKM Conference 2007Patrick Lambe
8c. EvolutionSocial ReformResearch
Government Commerce
Sanitation Engineers
Chemists
Sewerage Engineers
Sanitation Chemists
Sanitation Consultants
Polluting Manufacturers
Public Health Campaigners
Suffragettes
Hospitals
Doctors
Health Paraprofessionals
Home Economists
Sociologists
Public Health Planners
City Governments
Elected Officials
Epidemiologists
Inspectors
Workers’ Unions
Factory Regulators
Sanitation Manufacturers
Hygiene Manufacturers and Advertisers
Lawyers and Legislators
Corporate Research & Development
Dieticians & NutritionistsDoctors
Engineering Firms
Statisticians
Public Health Officials
Chemists
Economists
www.straitsknowledge.com actKM Conference 2007Patrick Lambe
An 8 Step Argument
1. Consequences2. Experience3. Ignorantia non excusat4. Examples5. Current State6. Performance7. Professionalism8. Evolution