wycombe parking services wdc yearly report 2009-10 final

8/8/2019 Wycombe Parking Services WDC Yearly Report 2009-10 Final

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Wycombe District CouncilParking Services

Annual report 2009 / 10

Contents:Introduction.....................Page 2 Car Park Survey................Page 17Background history..Page 10 Partnership working...........Page 17Current Situation..Page 11 Parking Systems.Page 18Training..Page 12 Finance.....Page 19Staffing...Page 12 Improvements ReviewPage 20Security Issues.Page 13 Statistics TMA..Page 21Car Parks...Page 13 Integrated systems..Page 23

On Street Parking.Page 14 Future development....Page 24Communications..............Page 15 Car Park Survey results.....Page 25Disabled Parking.............Page 15 Boundary map....AppendixIrresponsible parking....Page 16

Prepared by: Robin Evans, Parking Services Manager

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Introduction

Wycombe Parking Information

Wycombe District Council (WDC) is responsible for

providing and enforcing parking in council-owned, Off-street car parks across

the Wycombe district. We provide over 4500 parking spaces in 48 car parks.

We are also responsible for On-street parking in the Wycombe district. This

includes the enforcement of all on-street parking regulations, yellow lines,

waiting and loading regulations and restricted parking areas.

Data Protection Act 1998 fair processing information

Parking officers are called Civil Enforcement Officers (CEO) and all are

identifiable with shoulder identification numbers. Their role is to assist the

public and observe the parking regulations are adhered to. They will take

photographs of vehicles whilst under observation as part of gathering

information and these photographs may be used if a penalty charge ticket is

issued if the CEO believes a contravention has occurred. Photographs are

then added onto the case file should further supporting evidence be needed.

Unused photographs not required if a contravention does not materialise are

deleted.

The overall objective of enforcement is to keep vehicles moving, minimising

congestion wherever possible, improve access for emergency vehicles and to

reduce abuse by inconsiderate drivers who illegally use disabled parking

spaces or disregard parking regulations which hinder the rest of the

community. To make Wycombe district a better place to live.

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On-street parking

WDC are responsible, on behalf of the Buckinghamshire County highways

department, for on-street parking enforcement in the Wycombe district. This

includes all on-street parking regulations, yellow lines, waiting and loading

regulations and restricted parking areas with the exception of obstruction

offences and motorways which in law are the responsibility of the Thames

Valley Police (TVP).

Permitted on-street parkingDisabled bays

Designated disabled parking bays are available in the following roads in High

Wycombe:

Castle Street - 3 spaces

Frogmoor - 5 spaces

High Street - 4 spaces

Pauls Row - 2 spaces

Priory Road - 2 spaces

For more information see disabled parking.

Loading and unloading

A number of specific places for loading and unloading are provided within the

District. Loading or unloading on yellow lines (including service yards) or at

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loading bays is generally defined as collecting or delivering goods which

cannot reasonably be carried to or from nearby premises.

In order to ensure availability of loading bays and service yards, loading or

unloading must be constant; there is no allowance for drivers to undertakeany other activities, e.g. shopping.

Loading and unloading is also permitted on waiting restrictions (marked by

single or double yellow lines along the edge of the carriageway). Loading and

unloading is not allowed on loading restrictions, which are marked by single or

double yellow line/etchings which transverse kerb markings.

Waiting and loadingWaiting restrictions

Vehicle waiting restrictions apply to the whole of the highway, including the

footway and are usually indicated by single or double yellow lines along the

edge of the carriageway.

Waiting restrictions marked by single yellow lines apply for part of the time.

The times of the restrictions are indicated on time plates next to the

carriageway. Waiting restrictions marked with double yellow lines apply 24

hours a day, seven days a week.

Loading restrictions

Loading restrictions prohibit parking even for loading and for disabled badge

holders. They are indicated by yellow lines with kerb markings.

A single kerb marking indicates that the restrictions are at specific times, as

indicated on the nearby timeplate. Double kerb marking indicate that the

restrictions are in force at all times.

Pay and display bays

Various roads in High Wycombe Town have pay and display parking. Some

are shared with residents. Time plates adjacent to the bays indicate the hours

and days the bays are in operation. It is advisable to check the time plates

wherever parking to ensure that you are parked within the regulations.

There is no grace period allowed to obtain change and motorists are not

allowed to return later and purchase additional tickets.

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Disabled parking

The national Blue Badge scheme offers parking concessions for disabled

people.

How to apply for a Blue Badge

The local blue badge scheme is run by Buckinghamshire County Council

(BCC). Details are available from the County Council offices in Aylesbury.

Parking for Blue Badge holders

Disabled drivers can park in any bay (other than reserved bays) free ofcharge providing their disabled badge and clock (set to time of arrival)are clearly on display and any time limit restrictions are followed.

The driver of a vehicle displaying a disabled badge must be aware ofroad restrictions

The disabled person must be with the vehicle when parking andleaving, to validate the badge. The badge is person specific, not careror vehicle specific.

Abuse of the badge by using it without the badge holder present is a

serious breach of regulations and will incur a Penalty Charge Notice.We will also report this incident to the issuing Authority for action. Thiscould result in the badge being withdrawn, a fine of up to 1000 beingissued or both.

Shopmobility

Shopmobility is a registered charity and independent scheme offering the free

loan of manual and powered wheelchairs, or electric scooters during your visit

to High Wycombe town centre.

Shopmobility office is located in the Eden Shopping centre.

Challenge/Appeal against a Penalty Charge Notice

A Penalty Charge Notice (PCN) or parking ticket will be issued if you have

breached the parking regulations in Wycombe district. Our Civil Enforcement

officers (CEO's) do not have any type of incentive to issue tickets, but they are

responsible for ensuring that parking regulations and conditions are respected

and complied with.

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Patrol Parking and Traffic regulations outside London

This is an independent body and their website www.patrol-uk.info explainsin depth the national parking penalty enforcement process and how tochallenge.

How to challenge/appeal against a Penalty Charge Notice(PCN)

If you wish to appeal a PCN the conditions and charges are as described on

your PCN.

Challenges/appeals must be made in writing (by post, fax or email). We

cannot accept appeals/challenges or make decisions over the phone.

If we receive your correspondence within the discount period, then the charge

is held at the discount rate until we review your appeal. If we receive it after

the discount period, then it will be held at the full rate until reviewed.

How are challenges/appeals considered?

Challenges/appeals are handled by specialist case officers experienced in

parking issues and customer care. They consider:

The full legal facts - whether the ticket was issued correctly and is validaccording to the terms and conditions of the Traffic Management Act2004

If there are any exceptional circumstances where a discretionary viewcan be taken. Every case is judged on its own merits.

The case officer will reply in writing with the decision on the challenge/appeal.

If the challenge/appeal is unsuccessful, then you have 14 days to pay the

PCN.

If you do not agree with the decision, you can submit a secondchallenge/appeal declaring new information. This will be reconsidered by a

supervisor, who will notify you of their decision in writing.

If you have received a Notice of Rejection of Representations from us and you

disagree with the decision, you can appeal to the Traffic Penalty Tribunal (see

link below).

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What happens if I don't pay my PCN?

If payment is due and no response is made, these procedures apply and will

incur extra charges:

1. Request the registered keeper details from the DVLA2. Issue a Notice to Owner to the registered keeper

3. Issue a Charge Certificate to the registered keeper

4. Debt is registered at County Court

5. Issue a Final Notice, a last chance to settle the debt

6. The debt is passed to a bailiff for collection.

Complaints procedureIf you do not agree with our parking policies or procedures or you are not

satisfied with the way we have dealt with your appeal, a complaints procedure

is available - PCN leaflet is available to view or download from our website.

Please note that this process is not for appealing an individual decision

regarding a PCN.

Parking dispensations and suspensions

An on-street parking dispensation or suspension would usually be issued for:

Heavy or bulky deliveries

Building works

Road works

Service maintenance (for example gas, water or phone)

Special events

Dispensations

A dispensation is a temporary parking permit that allows a specific vehicle to

park on a single or double yellow line or in marked bays during restricted

hours. It can be issued where continuous access to a vehicle is required. The

cost of a dispensation depends on the length of time required;

One day = 15

Seven days (consecutive) = 25

One calendar month = 60

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Suspensions

A suspension is a temporary order suspending parking or short-term loading

regulations in a marked bay. The following charges apply per suspension;

15 for first month, plus 5 for each additional month.

Please note that an additional charge applies to any suspension that

incorporates part of or multiple pay and display or shared use bays;

5 per bay per day.

All rates quoted are current 2009 rates.

Notice periods

To suspend a pay and display bay, 24-hours notice is needed. To suspend a

shared use (residents' pay and display) bay, seven days notice is needed.

Skips

Dispensations and suspensions also apply to "parking" a skip. You will also

be required to obtain a skip license from Buckinghamshire County Council

(BCC). Visit the BCC website using the link below to apply for a skip license.

Please contact Parking Services to arrange a parking dispensation or

suspension.

Car parks - buying a ticket

Our car parks are either:

Pay and Display or

Pay on Foot

For charges see our car parks charges page or the signs and tariff information

boards in car parks.

Pay and display

Pay and display machines accept coins (10p, 20p, 50p, 1 and 2). Some

also have a credit card facility. Simply pay for the amount of time you need topark, take your ticket and clearly display it in your vehicle. Failure to buy or

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display a ticket will result in a Penalty Charge Notice (parking ticket) being

issued.

Alternative ways to pay

Park and pay for your stay using your mobile phone and a credit or debit card.

The parking time paid for is recorded on the RingGo system, which is checked

by the patrolling inspectors via their mobile phones. You can, if the car park

regulations permit, extend your parking time without returning to the car park.

Scratchcards

You can buy one-day parking permit scratch cards for use in most of our car

parks.

Clock permits/discs

Clock permits for use in our car parks are designed to help parents drop off

and collect their children from school.

Decrimental Card

We also have a pre-paid rechargeable card available for use in the pay &

display machines. For further details please contact the Parking Service

administration team.

Pay on foot

Pay on foot is where you take a ticket at the entrance barrier on entering the

car park. Please remember to take your ticket with you when leaving the car

park as you will need it to open the automatic doors and pay at the pay station

before you return to your vehicle.

These machines accept coins (10p, 20p, 50p, 1.00 and 2.00), notes (5,

10 & 20) plus some credit/debit cards.

Once you have paid, the pay station will issue an exit ticket that is valid for ten

minutes to give you time to get your vehicle and drive to the exit barrier.

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Inserting the exit ticket will raise the barrier and let you out. Payments cannot

be made at the exit barrier.

We also have a pre-paid rechargeable card available for use in the pay on

foot machines. For further details please contact the Parking Serviceadministration team.

Wycombe District CouncilParking Services

Annual report 2009 / 10

Road Traffic Act (RTA) 1984 was the parking act for off street car parks within the district

RTA '91 was the On Street Regulation Road Traffic Act 1991 for parking enforcement until

2008

Traffic Management Act 2004 (TMA) came into force 31st March 2008 to replace the RTA 91

act for on street parking enforcement.

Background Local history:

Wycombe District - Changes in parking enforcement

1. Wycombe District Council (WDC) was responsible for all off streetparking within the district and operated under the Road Traffic Act 1984regulations until October 2008.

2. Thames Valley Police (TVP) were responsible for all traffic regulationson the highway, with the exception of Wycombe Town Centre, whereBuckinghamshire County Council (BCC) as Highways Authority,decided in 1997 to implement a Special Parking Area (SPA). The lawstipulated that although the council may employ a contractor to operate

the enforcement, the council must operate the back officerepresentation process with dedicated Council staff.

3. BCC employed a contractor to operate the On Street enforcementunder RTA'91 and changed over to the new upgraded legislation of theTMA 2004 in the 31st March 2008.

4. Over many years, upon requests from residents and Members alike, itwas felt it more logical and more cost effective through economies ofscale, to change from 3 enforcement authorities (TV Police, BCC onstreet and WDC Off Street) into one enforcement body using one set of

guidelines.

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5. The police encountered difficulty in dealing effectively with parkingoffences due to other criminal priorities and resourcing demands.

6. It was confusing for the public as each enforcement body wasimplementing different regulations in dealing with parking traffic

offences.

7. This is happening all across the country nationwide and more andmore local authorities are moving over to one enforcement operation tomake it a consistent and fairer system for the local residents andconsumers.

8. Therefore the integration of the service was undertaken and WDCstarted in June 2008, taking over the existing SPA and from October2008 expanded throughout the whole district to enforce parking both onstreet and off street enforcement.

Current situation

9. A combined On and Off Street parking enforcement operation hasbeen working across the district, managed and operated by the WDCin house team.

10.Wycombe District Council is a member of the British ParkingAssociation

The UK professional body of the parking industry, setting standardsand developing high level of skills training for its staff and delivery toour customers.

11. The team is made up of a Parking Services Manager, three teamleaders covering Operations team, Parking Office administration /representations and Management information/projects and systems.

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Training:

12. All in house Civil Enforcement Officers CEOs have undertaken andachieved City & Guilds level 2 qualifications in parking enforcement.This includes legal training and customer service and conflict trainingand dealing with difficult situations. Many already hold the additionalNVQ qualification in parking control.

13. The parking administration team are highly qualified and trained case

officers, dealing with complex appeal and formal challenges, fullyconversant with the current Traffic Management Act (TMA) and legalprocesses. They have also been trained in customer service and alsohold City & Guilds level 2 qualifications in parking enforcement.

14.Management are members of the IPP, Institute of ParkingProfessionals.

Staffing15. A total displacement of 49 staff, covering a 7 day operation

1 x Parking Services Manager1 x Team Leader - Projects, Management information1 x Systems specialist

1 x Team Leader Representations & Administration1 x Senior Administration Officer6 x Administration Case officers

1 x Administrator

1 x Team Leader Operations4 x Supervisors30 x Civil Enforcement Officers (CEOs)2 x CEOs part time (Sat only)----49==

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Security Issues:

16. In the Off Street section, the service currently holds 23 Secured carpark awards from the Park Mark association. The Park Mark award isoperated by the BPA (British Parking Association) in conjunction withthe Police.

17. Our CEOs all carry emergency communication devices for personalsafety and recording any verbal incidents of abuse. We also have asecurity team who patrol our car parks daily in addition to our CEOpatrolling team for added detection of criminal activity and support toour parking civil enforcement officers.

18. CCTV The council has a network of security cameras in several carpark areas, multi-storey car parks and also covers town centre areasfor added security.

19.We work closely with Thames Valley Police in all security matters. Any

reports of abuse, physical or verbal, and any crime matters are alwaysreported to the Police who take action against offenders.

Car Parks:

20. We have 2 multi-storey car parks, Easton Street has a pay on footbarrier system and The Swan has a pay and display (P&D) system, 13surface car parks P&D in High Wycombe, 8 P&D in Marlow, 2 P&D inPrinces Risborough and 1 P&D in Bourne End and 19 free car parkareas under our parking order.

21.Pay and Display system machines are a pre-pay ticket system wherebyyou purchase your ticket on arrival into the car park for the requiredduration. These machines do not provide change due to security

reasons and are similar across the whole of the UK.

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22. Pay on Foot, barrier system, is where on arrival at the barrier, youcollect your ticket and pay at the pay station on return to the car park.

On Street Parking:

23. On street pay and display is currently only in High Wycombe town innerarea and there are yellow lines, loading bays, disabled bays andresidents parking in various parts across the district.

24. It has to be noted that there are not parking enforcement lines on everyroad or street in the district as in many locations it is not necessary.Therefore WDC can only enforce where parking regulations exist(yellow lines, defined parking areas, loading bays or disabled bayareas). A district boundary map is attached, showing location gridareas where parking (TRO) Traffic Regulation Orders exist.

25. This boundary map is to demonstrate where we can deal with parkingenforcement which unfortunately is not the case in every street orlocation.

26. The Police still deal with moving traffic contraventions, motorways andtheir access roads and obstruction of the highway. Unfortunately in law,we do not have powers to deal with obstruction, only the police candeal with these issues.

27.For the first 6 months, October 08 to March 09, it was decided not tochange anything regarding existing lines, signs or regulations. This wasallow a settling in period and to see how new enforcement might affectand improve parking congestion and illegal parking from inconsideratedrivers and to see if this affected new areas that were not apparentpreviously.

28. It also has to be noted, that there are constant issues arising from linesand signs that go missing or damaged and need replacing and roadworks occurring where lines need replacing. This happens across thewhole country and councils have to try and keep on top of these issues

as much as possible and replace markings as soon as they are awareof it.

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Communications

29. To keep the public informed on different issues and also to highlight

general parking awareness, we have advertised in differentpublications, Hospital radio magazines, local surgery magazines, Localcommunity quarterly magazine Community Voice, Wycombe streetmaps etc. We also have visited local neighbourhood Action Groupsparish council meetings and business community meetings.

30. The negatives there will always be issues as we cannot pleaseeveryone. One of the biggest struggles is dealing with peoplesexpectations and general lack of understanding of the Highway Code.

31. It is quite probable, where illegal parking has occurred for years andnot enforced to the proper extent, some people have taken it,mistakenly, as a right to park where they wish, regardless of double orsingle yellow lines restrictions or signs with time restrictions theHighway Code and law not followed.

32.

Disabled Parking Off Street

33.Disabled Blue Badge

We accept the disabled blue badge scheme within all off street carparks and without charge, however the badge and clock should bedisplayed at all times and parking may be in any disabled bay orstandard bay, however, no parking is allowed in special reserved bays

or on hatching or yellow lines.

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On Street, blue badges fully accepted as per normal blue badgeconditions as explained in the holders guidance booklet supplied withthe badge. It is vital however, that badge holders should read theconditions of use booklet carefully to fully understand where they canor cannot park.

We have found that a great many users assume they can parkanywhere at anytime which is not necessarily true.We work very hard in supporting this scheme and also have jointoperations with the police to combat disabled bay abuse.

Irresponsible parking

34. Parking on pavements or verges (which are all part of the highway) isdangerous and illegal. Pedestrians, parents with pushchairs, children,the disabled and elderly, constantly have to step onto the road in frontof traffic and risk their lives to walk passed illegally parked vehicles.

Endangering disabled and pedestrians

DANGEROUS, POOR AND ILLEGAL PARKING IS A SERIOUS PROBLEM

FOR THE WHOLE COMMUNITY.

Feedback35. We have had a very positive response from the vast majority of people

and local town and parish councils. Improvement has been seen incongested areas, improvement for disabled drivers and moving illegallyparked vehicles making many areas much safer for the localcommunity. A noticeable difference for the whole community overall.By working together it has made a brighter future.

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36. Car Park Survey How are we Doing?

For many years we have been conducting customer feedback spotsurvey, just a few short questions to get a feel on customer views.This has been very positive with some very constructive commentsfrom our car park users. (results in appendix at end of this report)

Partnership Working

37. We are working in partnership with BCC who remain the HighwaysAuthority and as such they continue to arrange for the creation of newtraffic regulation orders (TROs) and make any changes to existingregulations.

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38. Both WDC and BCC work closely together on new change requestsfrom residents and Council members. There is a Civil EnforcementArea (CEA) Steering Group made up of Council Members and Councilofficers of WDC and BCC responsible for transportation and parkingportfolios.

39. WDC parking services provide the enforcement role of patrolling thedistrict, both On Street and Off Street car parks, manage the residentspermit scheme and On Street Pay & Display system.

Parking systems:

40. On Street we have coin operated pay & display machines in HighWycombe and window permits for residential parking areas. (residents,carers etc) and one day scratch cards for visitors

41. Off Street All paying car parks have coin operated pay & displaymachines, most also take bank credit cards. We also have adecrimental card discount system for residents and we also operatecashless mobile phone payments with the easy RingGo quick paymentsystem which is very popular and a convenient way to pay.

42. Window permits are available for long stay car park users. One dayScratch cards are also available for all car parks.

43. We operate in the back office a notice processing system called

3sixty, and a permit application from ICES (Imperial Civil EnforcementSystems). These systems are specially designed for the parkingindustry with processes that control and maintain secure data collectionand are designed to follow the legal processes and timescales

according to statutory legislation. Access is only available to qualifiedand trained parking staff.

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Finance

44. The On Street and Off Street budgets must be accounted forseparately and independently according to legislation.

45.The On street account is tight as income streams are limited to:

Pay & Display currently only in High Wycombe town

Residents permit schemes (residents only pay a contribution to theschemes which are costly to implement and operate)

Visitors permits /suspensions/dispensation schemes (minimal)

Penalty Charge Notices no targets or incentives allowed. Thesealone do not cover enforcement overheads.

46. The Off Street account does make a surplus initially, but has to fundother environmental or transportation issues that do not have anyincome to support them.

47.Income derived from

Pay & display in car parks across the district

Car Park permits / scratch cards etc

Penalty Charge Notices again no targets or incentives allowedand on its own, does not cover enforcement overheads

48. Any surpluses should cover operating costs and are destined bylegislation to be re-invested into funding parking, transportation andenvironmental improvements.

49. This does not take into account any new works or improvementchanges that may be considered. If this were necessary to implementanything new, then extra income funding would need to be identified.

Balances50. 2009/2010On Street..Off Street

Pay & Display300,575.. 2,835,139Permits 43,985.. 169,266Penalty Charges387,771.. 297,244Other (Dispensations etc) 82,378.. 42,245Total income814,709...3,343,894

Expenditure..1,020,300...2,581,956

Final Balance. - 205,591.. 761,937

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51. Off street surplus was used towards Park & Ride costs andtransportation and environmental services.

Improvements/Review

52. We are and have been constantly monitoring from an operationalviewpoint how we can cover the whole district more efficiently and alsotaking on board customer comments and requests for change. The listhad over 170 items for consideration and BCC highways havesurveyed the requests and prioritised in order of importance. Health &Safety and Congestion on the top, and others for consideration.

53. All the changes mentioned above, are extremely costly to investigate inthe first instance as surveys have to be undertaken and are thenexpensive to implement. Therefore, a priority process has had to beimplemented. This of course means that there are some items andschemes that either cannot be considered at all or will be deferred untilfunding can be identified. This is regardless of how much we reallywant to do this. Priorities can be very difficult and it is the council

members who have to make these difficult decisions.

54. Our first review highlighted an issue in the Sands area of HighWycombe with match day restrictions, that although they were in placefor over approx ten years, had not been enforced on a regular basis.Regular enforcement was put back into action following local residentscomments and requests. This brought new challenges and so followinga local consultation, a new trial with some suggested adjustments wasput into action.

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55. We collated a list of requests for improvements from residentsrequests from across the district. This became quite extensive andtherefore has taken longer than anticipated to collate and review. Thislist has been prioritised with Health and Safety and Congestion beingon the top levels.

56. BCC and WDC are considering all these requests for viability and

funding availability and options. Funding is difficult and therefore someissues may take longer than we would like to implement.

57. Timescales this is another issue that creates concern, as tochange and implement a new regulation, a legal process ofconsultation, advertising times and council approval processes has tobe followed and therefore even a simple change can take a minimumof 10 months from start to finish.

58.This is a continual rolling programme and we will continue to review onat least an annual basis in order to improve our service where we can,embracing new technology where possible and also keeping customerand resident comments and requests in the forefront of our mind.

Statistics TMA Civil Enforcement Area

59. Attached are the statistics for our financial year 2009/10.

60. Our financial outcome was not as good as expected for the year. Thiswas due to several factors; the economic downturn and less trafficmovement that has occurred nationwide also affected local authoritiesto one extent or another. Less people using their vehicles, morepeople that expected on public transport (a good thing however), high

cost of fuel deterring motorists, to name a few issues that affectedforecasting.

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61. The type of contraventions incurred are interesting,

36% No permit or Pay & Display ticket displayed

42% Parked on yellow lines

Remainder is made up of parked in illegal locations ( loading bays /

disabled bays / zig zags / taxi ranks etc) or overstaying expiry timesor maximum stay time limits.

62. All of the above could have been avoided if drivers followed theHighway Code and local regulations as signed in the parking areas.

63. It is also interesting to note that the number of Penalty Charge Notices(PCN) issued is very low compared to the millions of users a year (Carparks issued 10,713 PCNs on 2.5 million users (0.4%) - On street13,060 PCNs. Users not able to calculate (larger area than car parkscapacity) Therefore, the conclusion is that the vast majority of driversare careful and considerate which is great news and only a smallminority are either careless or inconsiderate motorists. It is anticipatedthat vehicles on the road will increase steadily and therefore oneassumes that ticket numbers will follow.

64. On Street Statistics: From 1 April 09 to 31 March 10Number %

Number of Higher level PCN issued:..9487 73Number of low Level PCN issued:..3562 27Number of PCNs issued with no charge level:.. 11

Total number of PCNs issued:..13,060

Number of PCNs paid at discounted rate:..8109 62Number of PCNs paid at non discount rate:...1858 14Total number of PCNs paid:..9967 76Total number PCNs unpaid;..3093 25

Number of applications to register Charge Certificates at TEC:..1802 14Number of PCNs issued by a CEO subject to challenges:... 2474 19

Number of PCNs cancelled as a successful challenge(PCN correctly issued) .....569 23Number of PCNs cancelled as a successful challenge(PCN incorrectly issued) 32 1Total number of PCNs cancelled as a result of successfulChallenge 601 24

Number of PCNs which resulted in Adjudication becauseOf a challenge.. 22 1Number of PCNs written off for other reasons:..1061 44

Number of vehicles clamped: 0 Not applyNumber of vehicles removed: 0 Not apply

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Off Street Statistics: From 1 April 09 to 31 March 10 Number %

Number of Higher level PCN issued:..565 5Number of low Level PCN issued:.10,146 95

Number of PCNs issued with no charge level:. 2Total number of PCNs issued:10,713

Number of PCNs paid at discounted rate:7286 68Number of PCNs paid at non discount rate:.1468 14Total number of PCNs paid:8754 82Total number PCNs unpaid;1959 18

Number of applications to register Charge Certificates at TEC:..960 9Number of PCNs issued by a CEO subject to challenges:

..3056 29

Number of PCNs cancelled as a successful challenge(PCN incorrectly issued)..884 29Number of PCNs cancelled as a successful challenge(PCN incorrectly issued). 8 0.3Number of PCNs which resulted in Adjudication becauseOf a challenge. 22 1Number of PCNs written off for other reasons:. 551 18

WDC do not use wheel clamping operations.

Integrated Systems

65. Both operations are fully integrated and operational across the district.Our computerised parking system is designed especially for parkingenforcement and complies with national statutory legislation.

66.Our system also accepts online payments and / or appeal challengeson-line and a direct link with the independent Traffic Penalty Tribunalservices.

67.An integrated service brings cost savings through combiningoperations and economies of scale.

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Future development

68. On 31 March 2010, the BCC (Buckinghamshire County Council) undera review of the whole county operation, decided to issue notice to alldistrict councils (Chiltern, Aylesbury Vale and Wycombe) and decidedto cancel the existing contract arrangements for On Streetenforcement.

69. BCCs intention is to amalgamate all districts On Street enforcementoperation under one operator. Therefore approximately winter year2011, (date to be confirmed) the On street enforcement will againseparate and the off street car park operation will continue underWDCs control as before.

70. The Off Street car parks should provide a return on Council landinvestment and any surpluses will be a contribution to council services,environmental and transportation and reduce council overheads andreduce costs.

71. Before we can make any changes, we shall continue to work closelywith our colleagues at Buckinghamshire County Council theHighways Authority to ensure a smooth hand-over.

72. Due to this new arrangement, any outstanding or new requests for OnStreet issues should be directed to Transport for Buckinghamshire atBuckinghamshire County Council, Aylesbury.

End of report:

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Appendix A

Car ParkQuestionnaire

Year 2009

Approx 5> 600 peryear Accm

Period Q1 Q2 Q3 Q4 Total

NumberQuestionnaires

responses 44 57 25 45 171

Questions

Do you Live locally Yes 33 40 19 35 127

% 75.0 74.1 76.0 79.5 76.2No 11 14 6 9 40% 25.0 25.9 24.0 20.5 23.9

Did you visit for ? Shopping 14 26 8 18 66

% 31.8 54.2 32.0 46.2 41.1Work 23 17 11 18 69

% 52.3 35.4 44.0 46.2 44.5Sightseeing 0 1 0 1 2

% 0.0 2.1 0.0 2.6 1.2Visiting 7 4 6 2 19

% 15.9 8.3 24.0 5.1 13.3

Are your car parks/ facilitiesclean?

Excellent 4 7 4 5 20% 9.3 12.7 16.0 11.6 12.4

Good 21 35 12 27 95

% 48.8 63.6 48.0 62.8 55.8Average 17 12 6 10 45

% 39.5 21.8 24.0 23.3 27.2Poor 1 1 3 1 6

% 2.3 1.8 12.0 2.3 4.6

Do you find our car park charges : Expensive 29 30 7 23 89

% 67.4 55.6 30.4 52.3 51.4Reasonable 14 24 16 21 75

% 32.6 44.4 69.6 47.7 48.6

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Do you feel safe whilst in our carpark

Very safe 13 12 6 10 41% 30.2 23.1 24.0 22.2 24.9

Comfortable 26 36 19 35 116

% 60.5 69.2 76.0 77.8 70.9Not safe 4 4 0 0 8

% 9.3 7.7 0.0 0.0 4.3

Were our staffhelpful?

Yes 12 9 4 9 34% 29.3 17.3 16.7 20.9 21.1

No Contact 27 40 19 34 120% 65.9 76.9 79.2 79.1 75.3

No 2 4 1 0 7

% 4.9 5.8 4.2 0.0 3.7

What is your preference? Pay on Foot 14 29 8 20 71

% 38.9 58.0 34.8 54.1 46.5Pay &

Display 22 21 15 17 75% 61.1 42.0 65.2 45.9 53.6

Why did you choose this car park? Location 35 51 20 41 147

% 85.4 94.4 76.9 91.1 87.0Price 1 0 2 0 3

% 2.4 0.0 7.7 0.0 2.5CCTV/Safety 1 0 1 0 2

% 2.4 0.0 3.8 0.0 1.6Other 4 3 3 4 14

% 9.8 5.6 11.5 8.9 9.0

How often do you use WDC car

parks? Q1 Q2 Q3 Q4 Every day 11 5 9 7 32% 25.0 8.9 36.0 15.9 21.5

1-2 times aweek 7 26 5 16 54

% 15.9 46.4 20.0 36.4 29.73-4 times a

week 18 19 2 14 53% 40.9 33.9 8.0 31.8 28.7

less frequent 8 6 9 7 30% 18.2 10.7 36.0 15.9 20.2

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wycombe parking services wdc yearly report 2009-10 final

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