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TRANSCRIPT
Issuing a Tax Free Form
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Tell1. YOU sign where it says Retailer Signature.2. The traveller signs the Traveller Declaration. 3. Place the Form into a Global Blue envelope and give it to the traveller. 4. Explain that to receive the actual refund, the traveller must get a customs stamp at the airport. 5. Advise the traveller to pack the goods separately, so they can be easily inspected before check-in at the airport, when obtaining the customs stamp.
If you have questions or need any kind of help, contact Global Blue on 0208 2321900 or at [email protected]
To issue a Tax Free Form (cont.)
10. After the Form has printed, tear it off.
11. You are prompted to print a shop copy of the Form. Select Yes or No, as required.
8. Once you have verified the traveller’s identity and that he/she resides outside the EU, press the green button.
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9. Enter your employee number and press OK.
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AskBefore you issue a Tax Free Form, ask the customer the following questions:1. Regardless of passport, does the traveller permanently reside outside the EU?2. Will the traveller be leaving the EU with the goods bought within three months of purchase?
If the answer to both questions is Yes, then proceed as follows.
1. Press the green button to start.
To issue a Tax Free Form
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3. Use the up/down arrows to select the correct goods category from the list. When you have made your selection, press the green button.
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2. Enter the total sales amount and press OK.
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4. The amount remaining from the total is displayed. Enter the price for the current goods category and press OK.
5. Enter the quantity for the current goods category and press OK.
6. Return to Step 3 and continue entering the respective goods categories and their amounts and quantities until the total purchase amount has been reached. When the total amount has been reached, you are prompted for an AutoFill Identifier, in Step 7 below.
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7. When prompted for the AutoFill Identifier, obtain the Global Blue card from the traveller and swipe it in the terminal. Alternatively, press the green button, enter the card number, and then press OK. If there is no identifier, press Skip.
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