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Page 1: Xapo Chatbot Case Study Presentation · Xapo aims to provide global banking services for bitcoin but is not designed to provide an anonymous service. Our users have the ability to

Case StudyBots for Bitcoin

Page 2: Xapo Chatbot Case Study Presentation · Xapo aims to provide global banking services for bitcoin but is not designed to provide an anonymous service. Our users have the ability to

An Emerging Market

16 million

Page 3: Xapo Chatbot Case Study Presentation · Xapo aims to provide global banking services for bitcoin but is not designed to provide an anonymous service. Our users have the ability to

Manage Store Spend

Bitcoin for everyday life

Page 4: Xapo Chatbot Case Study Presentation · Xapo aims to provide global banking services for bitcoin but is not designed to provide an anonymous service. Our users have the ability to

Current Support Tools

Page 5: Xapo Chatbot Case Study Presentation · Xapo aims to provide global banking services for bitcoin but is not designed to provide an anonymous service. Our users have the ability to

Support Challenge

200 tickets/day

4 support agents

Page 6: Xapo Chatbot Case Study Presentation · Xapo aims to provide global banking services for bitcoin but is not designed to provide an anonymous service. Our users have the ability to

Support Challenge

Average Response Time

349 minutes

Page 7: Xapo Chatbot Case Study Presentation · Xapo aims to provide global banking services for bitcoin but is not designed to provide an anonymous service. Our users have the ability to

Why Inbenta?

See everything

Page 8: Xapo Chatbot Case Study Presentation · Xapo aims to provide global banking services for bitcoin but is not designed to provide an anonymous service. Our users have the ability to

Why Inbenta?

Improve anything

Page 9: Xapo Chatbot Case Study Presentation · Xapo aims to provide global banking services for bitcoin but is not designed to provide an anonymous service. Our users have the ability to

Why artificial intelligence?

Page 10: Xapo Chatbot Case Study Presentation · Xapo aims to provide global banking services for bitcoin but is not designed to provide an anonymous service. Our users have the ability to

Facebook Chatbot Implementation

300 characters or less

Page 11: Xapo Chatbot Case Study Presentation · Xapo aims to provide global banking services for bitcoin but is not designed to provide an anonymous service. Our users have the ability to

Facebook Chatbot Implementation

Page 12: Xapo Chatbot Case Study Presentation · Xapo aims to provide global banking services for bitcoin but is not designed to provide an anonymous service. Our users have the ability to

Expectations

● Lower Response Time

● Real issue, real agent

● Improved UX

Page 13: Xapo Chatbot Case Study Presentation · Xapo aims to provide global banking services for bitcoin but is not designed to provide an anonymous service. Our users have the ability to

Questions?


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