xerox 550-560 - customer expectations document

Xerox® Color 550/560 Printer Customer Expectations Document


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©2010 Xerox Corporation. All rights reserved. Xerox and the sphere of connectivity design and Xerox® Color 550/560 are trademarks of Xerox Corporation in the United States and/or other countries.

Copyright protection claimed includes all forms and matters of copyrightable material and information now allowed by statutory judicial law or hereinafter granted, including without limitation, material generated from the software programs displayed on the screen such as icons, screen displays, or looks.

Other company trademarks are also acknowledged.

Changes are periodically made to this document. Changes, technical inaccuracies, and typographic errors will be corrected in subsequent editions.

Document Version: 1.1 (November 19, 2010)


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This document describes the Xerox® Color 550/560 Printer.

Color Print Servers The Xerox® Color 550/560 Printer (Xerox® Color 550/560) requires the use of one of the following Print Servers:

Xerox® FreeFlow® Print Server for the Xerox® Color 550/560 Printer

Xerox CX Print Server, Powered by Creo® for the Xerox® Color 550/560 Printer

Xerox Integrated Fiery Color Server for the Xerox® Color 550/560 Printer

Xerox EX Print Server, Powered by Fiery® for the Xerox® Color 550/560 Printer

Please refer to the applicable Customer Expectation Document for further information.

System startup When powering up your Xerox Color Printer system (both print engine and server), the print engine must be turned on first. This ensures that the print engine and server will synchronize correctly. Space Requirements / Service Space Envelope Service Envelope for the Xerox® Color 550/560 Printer The dimensions listed below provide the overall service space required, including the space to the nearest obstruction. The dimensions reflect both typical and hallway installations and are absolute minimums. The service area (including device dimensions) from front to back is always 102”. A minimum of 24 inches (609.6 mm) should be maintained between the back of the machine (Note: not the Xerox Integrated Fiery Color Server, if installed) and wall. Installation of the 1- or 2- Tray Oversize High Capacity Feeder and / or Standard Finisher or Booklet Maker Finisher results in a stationary system installation.

Service / Operational Space

Moveable Installation

Stationary Installation

A Rear of Processor / System

10 ” 254 mm

24 ” 610 mm

B Front of main Processor

60” 1524 mm

46 ” 1168 mm

C Front of OHCF and Finisher / Folder

62 ” 1575 mm

48 ” 1219 mm

D1 Left Side of System 13 ” 330 mm

13 ” 330 mm

D2 Right side of System 24 ” 610 mm

24 ” 610 mm

E Allowable Height 78 ” 1981 mm

78 ” 1981 mm

Service Envelope: Width = Dimensions + D1 + D2 Depth = 102’’ (2591 mm) * Moveable installations can run with 10” (254 mm) between the rear of the system and a wall, but still require 102” total service area depth. Mobility Plate Carpeted flooring surfaces may require the installation of a mobility plate to allow the product to be moved during normal maintenance activities. Dimensions for Xerox® Color 550/560 Printer Configuration Dimensions

Width Depth Height Weight

IOT (Base)

28.0” 710 mm

31.6 ” 803.5mm

45.4” 1153.9mm

583 lbs 265 Kgs

IOT (IOT +UI + UI Mtg.)

40.4” 1026.2mm

31.6 ” 803.5mm

54.8” 1391.5mm

604 lbs 274 Kgs

IOT + OCT 62 ” 1574 mm

31.6 ” 803.5mm

54.8” 1391.5mm

617 lbs 280 Kgs

HCF + IOT + OCT 62 ” 1574 mm

31.6” 803.5mm

54.8” 1391.5mm

681 lbs 310 Kgs

IOT+ A/P Fin 85.3” 2252 mm

31.6 ” 803.5mm

54.8” 1391.5mm

725 / (794) lbs 330 / (361) Kgs

HCF + IOT + A/P Fin

85.3” 2252 mm

31.6” 803.5mm

54.8” 1391.5mm

789 / (858) lbs 359 / (390) Kgs

OHCF + IOT + A/P Fin

104.7” 2659mm

31.6 ” 803.5mm

54.8” 1391.5mm

978 / (1047) lbs 445 / (476) Kgs

2T OHCF + IOT + A/P Fin

104.7” 2659mm

31.6 ” 803.5mm

54.8” 1391.5mm

1143 / (1212) lbs 520 / (551) Kgs

IOT + IFM + Std. Fin (D4) / (BM Fin (D5))

103.5” 2629mm

31.6” 803.5mm

54.8” 1391.5mm

963 / (1018) lbs 438 / (463) Kgs

A

FIN IOT OHCF

D2D1

CB


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Configuration Dimensions

Width Depth Height Weight

HCF + IOT + IFM + Std. Fin (D4) / (BM Fin (D5))

103.5” 2629 mm

31.6 ” 803.5mm

54.8” 1391.5mm

1027 / (1082) lbs 467 / (492) Kgs

IOT + IFM + CZ Folder + Std. Fin (D4) / (BM Fin (D5))

111.5” 2832 mm

31.6” 803.5mm

54.8” 1391.5mm

1051 / (1106) lbs 478 / (503) Kgs

HCF + IOT + IFM + CZ Folder + Std. Fin (D4) / (BM Fin (D5))

111.5” 2832 mm

31.6 ” 803.5mm

54.8” 1391.5mm

1115 / (1170) lbs 507 / (532) Kgs

OHCF + IOT + IFM + Std. Fin (D4) / (BM Fin (D5))

123” 3124 mm

31.6” 803.5mm

54.8” 1391.5mm

1216 / (1271) lbs 553 / (578) Kgs

2T OHCF + IOT + IFM + Std. Fin (D4) / (BM Fin (D5))

123” 3124 mm

31.6” 803.5mm

54.8” 1391.5mm

1381 / (1436) lbs 628 / (653) Kgs

OHCF + IOT + IFM + CZ Folder + Std. Fin (D4) / (BM Fin (D5))

131” 3327.4 mm

31.6 ” 803.5mm

54.8” 1391.5mm

1304 / (1359) lbs 593 / (618) Kgs

2T OHCF + IOT + IFM + CZ Folder + Std. Fin (D4) / (BM Fin (D5))

131” 3327.4mm

31.6 ” 803.5mm

54.8” 1391.5mm

1469 / (1524) lbs 667 / (693) Kgs

IOT = Print Engine with UI and UI Mount OCT = Offset Catch Tray HCF = High Capacity Feeder OHCF = Oversize High capacity feeder (1- or 2-tray) IFM = Interface module A/P Fin = Advanced or Professional Finisher Standard Fin = Standard Finisher Booklet Maker Fin = Booklet Maker Finisher CZ Folder = CZ Folder Option Electrical Requirements: Area Power Voltage (V) Frequency

(Hz) NA 110-127v++10/-6% 50/60+/-3%

EU 220-240V+/-10% 50/60+/-3% NA Specific Power Requirements:

Xerox® Color 550/560 Printer

Line Option Sole Use (not required but recommended)

Voltage 110-127

Amperage 20

Cycles 60 Hz, Single Phase

Xerox Receptacle Part Number 600S3703

Receptacle NEMA Part Number 5-20R

Power Cord Length 8.5ft.

Receptacle Diagram The Xerox Color 550/560 requires the use of a 20-ampere outlet, which is standard in most modern office buildings. Consult the diagram (right side) to confirm the existence of this outlet in the proposed installation space.

EU Specific Power Requirements:

Xerox® Color 550/560 Printer

Line Option Sole Use (not required but recommended)

Voltage 220-240

Amperage 10

Cycles 50 Hz, Single Phase

Receptacle

The Xerox Color 550/560 requires the use of a 10-ampere outlet, which is standard in most modern office buildings. Consult with local service to determine the country specific receptacle and confirm the existence of this outlet in the proposed installation space.

Ground fault protection is provided which meets Xerox internal safety requirements and exceeds the industry standards for Information Technology Equipment (ITE).

A single power cord (see above) is required for the Xerox® Color 550/560. Additional power cords and power sources are required for all optional accessories. Accessories Requiring External Power Source (each requires a separate power source)

Conv. Stapler (120V 15 A) / (220V 10 A) Print Server (120V 15 A) / (220V 10 A) Monitor (120V 15 A) / (220V 10 A) Spectrophotometer (120V 15 A) / (220V 10 A) OHCF (1- or 2- tray) (120V 15 A) / (220V 10 A) IFM (120V 15 A) / (220V 10 A) Standard Finisher (120V 15 A) / (220V 10 A) Booklet Maker Finisher (120V 15 A) / (220V 10 A)


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North America Europe

1- IOT - 120V 20 A 1- IOT - 220V 10 A

1- IOT - 120V 20 A 1- IOT - 220V 10 A

1 – IOT - 120V 20 A 1 –OHCF 120V 15 A

1 – IOT - 220V 10 A 1 –OHCF 220V 10 A

1 – IOT - 120V 20 A 1 – OHCF 120V 15A 1 – IFM – 120 V 15 A 1 – Booklet Maker Finisher 120V 15 A

1 – IOT - 220V 10 A 1 – OHCF 220V 10A 1 – IFM – 220 V 10 A 1 – Booklet Maker Finisher 220V 10 A

Installation Considerations Physical delivery of the Xerox® Color 550/560 will be

by a Xerox authorized “D/R” carrier. – The carrier will install and perform a functional

check of the Xerox® Color 550/560 unit. – The carrier will review the software/documentation

with the customer. There should be a minimum of 78 inches (1,981 mm)

clearance from the floor to the nearest overhead obstruction.

Electrical requirements and space requirements must be satisfied before the equipment is delivered.

Network Connectivity One network drop is required for installation of the

Xerox® Color 550/560. The customer is responsible for connecting and

configuring the equipment on their network. Energy Star Energy Star is a U.S. government-backed program helping businesses and individuals protect the environment through superior energy efficiency. All configurations of the Xerox® Color 550/560 Printer are Energy Star 2009 certified.

Environmental Requirements Min. Max. Temperature 50º F (10º C) 82º F (28º C)

Humidity (non-condensing)

15% RH 85% RH

Heat Emission 695 BTU/Hr (Standby)

3563 BTU/Hr (Running)

Power Consumption

1.3 watts* (Sleep Mode)

1052 watts * (Continuous Running)

Altitude (above sea level)

0 8,200ft. (2,500 meters)

Low Power Mode Power Usage

- !131 Watts*

Low Power Mode Recovery Time

- 20 seconds

Sleep Mode - !1.3 Watts* *Stated as an average.

Security The Xerox® Color 550/560 print engine includes the following security features: Active features: Secure Print - prevents unauthorized viewing by

holding jobs in the queue until a PIN is entered, releasing documents to print.

Print job submission utilizes IPsec. Secure Scan transmits files using HTTPS (SSL) Embedded Fax prevents unauthorized device access

via the fax subsystem. There is complete separation of the fax telephone line and the network connection.

Port Blocking - Unnecessary ports and services can be shut off to prevent unauthorized or malicious access

IPV6 support - accept or deny connections from a specific IP address.

Operates in IPv4 and IPv6 environments. OS Security Updates Secure Device Administration with HTTPS is enabled

through CentreWare. 802.x support - IEEE Standard for Information

technology. 802.1x Port Based Network Access Control ensures that devices that are connected to the network have the proper authorization.

Secure Login – Device Access Password Protection ensures administrative set-up screen and remote


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network settings cannot be viewed or altered without authentication.

Network Authentication restricts access to scan, email and network fax features by validating user names and passwords prior to use. With Audit Log capabilities you’ll know who sent what and when.

Secure Access Unified ID System enables users to log-in at the device with their magnetic or proximity ID card for secure access to functions that need to be tracked for accounting or regulatory requirements.

IP Address Restriction (IP Filtering) controls communications with specific network clients.

Job Audit Trail –records user and job information Encryption of Critical Information (Passwords and

Communicated Content) Features with configurable parameters: Disk Encryption – Uses state-of-the-art AES 128-bit

encryption to secure hard disk drive (HDD) data to avoid threats of unauthorized retrieval/use of document data stored in the internal HDD. Disk Encryption is automatically enabled, but can be disabled by the System Administrator; refer to the System Administrator Guide for specific instructions.

Image Overwrite –Forces any temporary image files created during a copy, print, scan, fax or scan to email job to be overwritten when those files are no longer needed during normal processing, or "on demand" by the system administrator. Hard Disk Data Overwrite is automatically enabled, but the system administrator can set the overwrite parameters; refer to the System Administrator Guide for specific instructions.

Fax Telephone Line Requirements (Optional) If the fax option is installed, the following telephone

line requirements are applicable:

1. Telephone wall jack should be within 7’ of the lower left corner of the back of the unit.

2. Telephone Service Supported: Sole-use, non-switchboard (direct dial) RJ11 – 6 position, 4 pin modular jack Single analog line.

For three -line faxes, additional telephone lines

meeting the requirements identified in items 1 and 2 above are required.

Operating Supplies / Customer Replaceable Units (CRUs) The product will be delivered with an initial supply of Toner as well as the CRUs (qty 1) each Toner Cartridges, Drum Cartridges, and Fuser, and (qty 2) Waste Toner Containers). See table below for a listing of items supplied with the product. Customers may order toner, paper, staples, and unique

transparencies directly via Xerox Supplies at 1-800-822-2200.

US Customers on Metered Price Plans should contact the Metered Customer Support Center at 1-800-599-2198 to acquire additional toner.

US Customers on Maintenance Contracts should order CRUs (the Drum Cartridges, Fuser, Charge Corotron and Waste Toner Container) via the Welcome Center at 1-800-821-2797.

US Customers on Time and Materials service should order CRUs (the Drum Cartridges, Fuser, Charge Corotron and Waste Toner container) via the Customer Parts Center at 1-800-828-5881. Toner and CRU consumption will vary depending on image, area coverage and media that are used

Assumptions: Toner cartridge yield is based on 5% area coverage. Average drum yield is based on a run length of (5) 8.5x11” /A4 LEF pages, with split of 70% color/ 30% B&W pages. Average waste toner bottle yield is based on 5% area coverage per color, with split of 70% color/ 30% B&W pages. Please note that actual yields vary greatly depending on color intensity, area coverage, paper stock, and mode selected.

Copy / Print Speed - System Performance

Customer Replaceable Item Reorder # Units per Carton

Estimated Yield

Black Toner Metered - WW 6R01521 1 Cartridge 30K

Cyan Toner Metered -WW 6R01524 1 Cartridge 34K

Magenta Toner Metered – WW 6R01523 1 Cartridge 32K

Yellow Toner Metered - WW 6R01522 1 Cartridge 34K

Black Toner Sold – NASG, ESG 6R01525 1 Cartridge 30K

Cyan Toner Sold – NASG, ESG 6R01528 1 Cartridge 34K

Magenta Toner Sold - NASG, ESG 6R01527 1 Cartridge 32K

Yellow Toner Sold - NASG, ESG 6R01526 1 Cartridge 34K

Black Toner Sold. - DMO 6R01529 1 Cartridge 30K

Cyan Toner Sold - DMO 6R01532 1 Cartridge 34K

Magenta Toner Sold - DMO 6R01531 1 Cartridge 32K

Yellow Toner Sold - DMO 6R01530 1 Cartridge 34K

Black Drum Cartridge 13R00663 1 Cartridge 190K

Color Drum Cartridge 13R00664 1 Cartridge 85K

Charge Corotron for Black Drum 13R00650 1 Cartridge 90K

Fuser (110V) 8R13102 1 Assembly 200K

Fuser (220V) 8R13065 1 Assembly 200K

Waste Toner Container 8R12990 1 Cartridge 50K Convenience & A/P Finisher Staple Cartridge 8R12964 1 Assembly 5K

Convenience & A/P Finisher Staple Refills 8R12941 3 Refills 5K Each

Booklet Maker Stapler Refills 8R12925 4 Refills per

Carton 5K Each

Standard/ Booklet Maker Finisher Staples 8R13041 1 Assembly 5K


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The maximum print/copy speed for the system is limited by the process speed of the Xerox® Color 550/560 engine and by the distance travelled by the media. As with any copier or printer, maximum print speed will not be attained when pulling paper from multiple trays or when system is expanded to include optional finishers and feeders.

As a printer / copier, the Xerox® Color 550/560 is a document printer; therefore, in reverse order (face-up) printing the print engine will not cycle up until the entire job is ready. This will impact First Copy Out Time (FCOT). The printer may cycle down between each job depending on job complexity.

When printing, overall system performance (‘Click to Clunk’ time) is primarily dependent upon the software applications and network environment being used. Rasterizing (RIP-ing) is only a small fraction of Click to Clunk time.

The Xerox® Color 550/560 enables accurate billing of black and white and color copied pages.

Scanning Specifications – Xerox® Color 550/560 Printer The Xerox® Color 550/560 has a maximum scan resolution of 600 dpi in the fast scan & slow scan direction.

Item 200 dpi 600 dpi BW Mode (1bit) (Simplex Scan) 100 (dpm) 100 (dpm)

Color Mode (24bit)(Simplex Scan) 50 (dpm) 8 (dpm)

Print Quality & Color Management The appearance of the document displayed on the

monitor screen may not match the output print because the monitor uses RGB color space parameters.

The customer is responsible for calibrating the Xerox® Color 550/560.

For imported RGB images, optimal color is achieved in the EPS format. Other imported file formats may produce unexpected results.

The specification for color to color mis-registration is equal to or less than 95 microns, evaluated on either 1) Xerox Digital Color Xpressions + 90gsm/ 24lb uncoated paper or 2) Xerox Colour Colotech + Gold 90gsm uncoated paper. Color to color mis-registration may vary outside of the specification when using heavyweight papers above 90gsm.

Volume Range / Position / Performance The Xerox® Color 550/560 is designed to produce consistent, uniform looking color images and to operate in the range of 10,000 – 50,000 copies or prints per month. The number of copies or prints between service calls on a digital color copier / printer is highly dependent on customer expectations of image quality and the type of throughput materials used. At an average usage of 24,000 copies or prints (70% color / 30% mono) per month, it is expected that service will be required about once every 9 weeks.

The Xerox® Color 550/560 has a duty cycle of 300,000 copies or prints per month. Recommended Materials List Customers may obtain a copy of the Xerox Recommended Materials List for the Xerox® Color 550/560 by going to the Xerox Paper Resource Center: <http://www.xerox.com/printer-supplies/paper-stock/enus.html> and following the Helpful Resources links found on the left side of the screen. Image Quality The Xerox® Color 550/560 is designed to produce a uniform image. However, Color Image Quality is subjective and can be impacted by lighting, and is strongly influenced by paper (consult the Recommended Materials List). Color consistency of DeltaE ! 7 within a page

The Xerox® Color 550/560 employs a very wide media latitude. Feeding heavyweight stocks will result in a higher than normal amount of paper curl. The resulting paper curl can provide difficulties if precision cutting of the printed sheets is required.

Item Trays 1-4 Tray 5 (Bypass)

Lead Edge Registration* ± 0.7 mm ± 1.5 mm Side Edge Registration ± 1.2 mm ± 2.9 mm Skew along the Lead Edge (200mm)

± 0.8 mm ± 1.5 mm

Skew along the Side Edge (400mm)

± 1.6 mm ± 3.0 mm

Perpendicularity (400mm) ± 0.6 mm Parallelism (400mm) ± 0.6 mm Image Loss

Lead Edge Trail Edge**

Side Edge**

4.0± 0.7mm 4.0± 0.7mm 3.0± 1.2mm

4.0± 1.5mm 4.0± 1.5mm 3.0± 2.9mm

Side 1-2 Registration (Lead Edge Direction)

± 1.2 mm Will be larger

Side 1-2 Registration (Side Edge Registration)

± 2.4 mm Will be larger

Magnification ± 0.3% * For paper <260mm long and <128 g/m2

** Add magnification variation for Trail and Side Edge


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Maximum Image Sizes The Xerox® Color 550/560 will reproduce 11” x 17” full bleed when printing on 12” x 18” or 13” x 19” paper and A3 full bleed when printing on SRA3 paper. The maximum length images (476.6mm) are only produced on media 19” long. On all media there is a Lead Edge deletion of 4mm and a Trail Edge deletion of 4mm. Side edge deletion is 3mm except for 13” x 19” media. On 13” x 19” media the side deletion is 3.5mm. Copy

Max. Imageable Area Guaranteed Image Quality Area

297mm x 432mm 11.69” x 17.00”

297mm x 432mm 11.69” x 17.00”

Print

Max. Imageable Area Guaranteed Image Quality Area

323mm x 480mm 12.72” x 18.90”

317mm x 480mm 12.48” x 18.90”

Document Feeder The Duplexing Automatic Document Feeder (DADF) will handle originals from 5.5 x 8.5” to 11 x 17” (or A3) in size, and from 16-28lb bond / 60-105gsm in weight. The DADF has a maximum capacity of 250 sheets (based on 24lb/90 gsm Paper). The DADF operates at 65PPM B+W (8.5x11” / A4 LEF) and 50 PPM Color (8.5x11” / A4 LEF) in copy mode. The DADF operates at 80 PPM B+W (8.5x11” / A4 LEF) and 50 PPM Color in Network Scanning Mode. Copy/Print Speed The Xerox® Color 550/560 can run a maximum paper weight of 300gsm / 110 lb. Cover. Speed through the printer is dependent upon paper size and weight and is reflected in the table below. Trays 1 – 4 Productivity in these charts are based on images per minute (ipm), not prints per minute. LEF = Long edge feed; SEF = Short edge feed

Size Weight Xerox®

Color 550

Xerox® Color 560

Color B/W Color B/W8.5x11 (A4) LEF

Plain, 18lb – 28lb (64gsm – 105gsm) 50 55 60 65

11x17 (A3)


12 x 18 (SRA3)


8.5x11 (A4) (Tray 5)

Transparency 13* 30 18* 40

8.5x11, (A4) LEF

Heavyweight 1 28lb – 90lb Index, (106gsm – 176gsm)

35 55 43 65

Size Weight Xerox®

Color 550

Xerox® Color 560

Color B/W Color B/W11x17 (A3)


19 27 21 33

12 x 18 (SRA3)


15 25 19 29

8.5x11 (A4) LEF

Coated 1 80lb – 100lb Text (105gsm – 150gsm)

35 35 43** 43**

11x17 (A3)


19 19 21 21

12 x 18 (SRA3)


15 15 19 19

8.5x11 (A4 LEF)

Heavyweight 2 65lb Cover – 80lb Cover (177gsm – 220gsm)

25 35 30 43

11x17 (A3)

Heavyweight 2 65lb – 80lb Cover (177gsm – 220gsm)

14 19 14 21

12 x 18 (SRA3)

Heavyweight 2 65lb – 80lb Cover (177gsm – 220gsm)

12 15 12 19

8.5x11 (A4 LEF)

Coated 2 65lb – 80lb Cover (177gsm – 220gsm)

25 25 30 30

11x17 (A3)


14 14 14 14

12 x 18 (SRA3)


12 12 12 12

Tab Stock 1 (Tray 5)

Pre-cut Tabs 28lb – 90lb Index, (106gsm – 176gsm)

17 25 24 33

Tab Stock 2 (Tray 5)

Pre-cut Tabs Heavyweight 65lb Cover – 80lb Cover (177gsm – 220gsm)

12 17 17 24

*With finisher (6/9 ipm w/o) **With finisher (35 ipm w/o) Media heavier than 220 gsm (80 lb. Cover) needs to be fed through Tray 5 or the optional OHCF. Image Quality adjustments can decrease productivity.

Paper / Throughput Recommended paper to maximize image quality and

product reliability is shown in the table below. B/W Image quality

Xerox Business 4200, 20lb / 75gsm

Xerox Business, 80gsm

Color Image quality

Xerox Color Expressions Select + 90gsm/ 24lb

Xerox Colour Colotech + Gold 90gsm

This paper is specifically designed to maximize image

quality and machine performance over a wide range of environmental conditions. Unless otherwise specified, all references to media capacity and


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performance in this document are based on these papers.

Using coated (e.g., glossy, matte coated or photo finished / proofing) and/ or extra heavyweight (i.e., >90lb Index / 176 gsm) stock may result in degraded reliability performance for the Xerox® Color 550/560. Customers using these materials exclusively or extensively will see decreased performance as it relates to image quality and product reliability.

Attempts to feed heavier than recommended paper stocks, and/or misuse of the media settings, may cause machine damage or poor image quality. Using media at run modes other than that recommended for the grade may cause poor image quality and serious machine damage.

Environmental conditions may require that coated paper be fed one at a time through Tray 5 (Bypass). Relative Humidity greater than 40% could cause multi-feeds. Output may require removal at 25 sheets in the tray when not using a finisher. Gloss variation can occur from machine rolls, especially on high area coverage prints. OHCF is recommended for high humidity (>40%) environments. 100lb text generally performs better than 80lb text.

The system does not prohibit running coated substrates from the internal trays (Trays 1-4); however, there can be a significant increase in jams or multi-feeds. If large quantities of coated paper are to be run, the OHCF is recommended for paper feeding.

When using 11’” x 17” stock, closing Trays 1-2 with too much force will result in a paper size misread. Open and close the tray gently to allow the paper sensors to correctly identify paper size.

The maximum print/copy speed for the system is determined by the process speed of the Xerox® Color 550/560 engine; image quality adjustments are done frequently to maintain consistent IQ.

As a printer / copier, the Xerox® Color 550/560 is a document printer; therefore, in reverse order (face-up) printing the print engine will not cycle up until the entire job is ready. This will impact First Copy Out Time

(FCOT). The printer may cycle down between each job depending on job complexity.

When printing, overall system performance (‘Click to Clunk’ time) is primarily dependent upon the software applications and network environment being used. Rasterizing (RIP-ing) is only a small fraction of Click to Clunk time.

If the requested finishing is outside machine capabilities, jobs may be held at the print server.

45-36x faults may occur intermittently. The expected frequency is approximately once every 20,000 prints or once a month, depending on print volume. To recover, power off and power on the printer.

If the machine stops running mid-job, or does not begin printing after a job is submitted, check the Machine Status/Supplies screen to determine if supplies need to be replaced. The system will stop if sufficient supplies are not available for a submitted job. If the problem persists, check the Machine

Status/Fault screen, select the fault, and click on the Instructions button.

The system does not prohibit duplexing coated and heavyweight 2 substrates; however, there may be an increase in jams. If problems occur, switch to manual duplex.

If the adjustment arms are disturbed while re-loading paper in Tray 5, the paper size setting will return to default and cause job to stop until the paper size setting is corrected by the user.

If the paper is changed while the machine is in Sleep Mode, the machine may not register the change in paper size. If this occurs, first open the side paper guide to the largest size, close and re-open the tray, then adjust the side paper guide to the correct size.

Envelopes The Xerox 550/560 currently supports running the following European and Asian envelopes through Tray 5:

Envelope Type Feed Direction Envelope Size (mm)

Envelope C4* SEF 229.0x324.0 Envelope C5** SEF 162.0x229.0

*Opening/flap on the envelope's short dimension accepts A4 flat, A3 folded in half

**Opening/flap on the envelope’s short dimension accepts A4 folded in half Envelopes must be placed with the opened flap set as trail edge. These envelope sizes are available within Tray 5-paper size defaults within tools, and should be run using media type heavyweight 2 face-up.

Paper Tray Capabilities For more detailed information on throughput materials, please refer to the Xerox Recommended Materials List.

Tray # Size Capacity

(using 24lb / 90gsm Paper)

Specified Weights

1 & 2A5 SEF or 5.5” x 8.5”* B5 SEF A4 SEF, LEF B5 LEF or 7.25” x 10.5” LEF** 8” x 10” SEF 8” x 11” SEF 8” x 11” LEF 8” x 13” SEF 8” x 14” SEF B4 SEF A3 SEF 11” x 17” SEF 12” x 18” SEF (Tray 1 only) SRA3 SEF (Tray 1 only)

500 sheets Normal Weight (bond/plain) 18lb – 28lb (64 – 105gsm) Heavyweight 1:28lb – 90lb index (106– 176gsm) Coated 1: 106-150gsm Heavyweight 2:65lb cover – 80lb cover (177 – 220gsm) Coated 2: 151 –220gsm

3 & 4 B5 LEF or 7.25”x10.5”LEF** A4 LEF 8.5” x 11” LEF

870 (Tray 3)1140 (Tray 4)

Same as Trays 1 & 2


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Tray # Size Capacity

(using 24lb / 90gsm Paper)

Specified Weights

5 (Bypass)

4” x 6” SEF 5” x 7” SEF A5 SEF, LEF 5.5” x 8.5” SEF A4 SEF, LEF 8” x 10” LEF 8” x 11” SEF, LEF 9” x 11” LEF 8.5” x 13” SEF 8.5” x 14” SEF B4 SEF A3 SEF 11” x 17” SEF 12” x 18” SEF SRA3 SEF 13“ x 19“ SEF

250 sheets Same as Trays 1 – 4 with additional 221 – 300 gsm capability.

HCF Letter (Option)

B5 LEF A4 8.5” x 11” 7.25”x 10.5”

2000 sheets Same as Trays 1- 4

6 & 7 OHCF (1-2 Tray) (Option)

Minimum B5 LEF Maximum SRA3/ 13” x 19”

2000 sheets per tray

Same as Trays 1 – 4 with additional 221 – 300 gsm capability.

* The combinations of 8” "10” SEF, 5.5” " 8.5” SEF, A5

SEF, and B5 LEF cannot be loaded in different trays in one machine

** B5 LEF and Executive 7.25” x 10.5” cannot be loaded into the same tray.

Finishing Options There are multiple output accessories available for the Xerox® Color 550/560 Printer. One output accessory must be selected. The Xerox® Color 550/560 can accommodate multiple output options. The media capability of the finishing options is as follows: 1. Simple Catch Tray (SCT) Unavailable in North America The Simple Catch Tray (SCT) can accommodate up to

500 sheets of 8.5”x11” / A4 20lb Bond/80 gsm media. 2. Offsetting Catch Tray (OCT) The Offsetting Catch Tray (OCT) can accommodate up

to 500 sheets of 13”x19” / SRA3 24 lb. Media. 3. Advanced Finisher Top Tray will handle up to 500 sheets of 8.5”x11” / A4

20lb Bond/80 gsm uncoated paper and can accommodate up to 13” x 19” / SRA3. size media. (Note: heavier paperweight will result in reduced output tray capacity).

Stacker output tray will handle up to 3,000 sheets of 8.5” x 11” / A4 20lb Bond/80 gsm uncoated paper and can accommodate up to 13” x 19” / SRA3 24 lb. size

media. (Note: larger media will result in reduced output tray capacity).

1- and 2-place stapling of up to 50 sheets of 20lb Bond/80 gsm uncoated paper available to the Stacker tray.

Offsetting will not be enabled above 220gsm / 80 lb Cover

Doesn’t require external power source 4. Professional Finisher Top Tray will handle up to 500 sheets of 8.5”x11” / A4

20lb Bond/80 gsm uncoated paper and can accommodate up to 13”x19” / SRA3 size media. (Note: heavier paperweight will result in reduced output tray capacity).

Stacker output tray will handle up to 1,500 sheets of 8.5”x11” / A4 20lb Bond/80 gsm uncoated paper and can accommodate up to 13”x19” / SRA3 size media. (Note: larger media will result in reduced output tray capacity).

1- and 2-place stapling of up to 50 sheets of 20lb Bond/80 gsm uncoated paper available to the Stacker tray.

The Booklet Tray will handle up to 20 sets of a maximum of 15 stapled sheets per set and can accommodate up to 13”x18” / SRA3 media. (Note: larger media will result in reduced output tray capacity).

Bi-fold up to 5 sheets. Finisher does not perform edge trimming. The misregistration fold of a booklet will be less than

or equal to 3mm 95% of the time. Doesn’t require external power source

5. Standard Finisher (appears as Light Production Finisher in some geographies)

Top Tray will handle up to 500 sheets of 8.5”x11” / A4 20lb Bond/80 gsm uncoated or coated paper and can accommodate up to 13”x19” / SRA3 size media. (Note: heavier paperweight will result in reduced output tray capacity).

Stacker output tray will handle up to 3,000 sheets of 8.5”x11” / A4 20lb Bond/80 gsm uncoated or coated paper and can accommodate up to 13”x19” / SRA3 size media. (Note: larger media will result in reduced output tray capacity).

1- and 2-place stapling of up to 100 sheets of 20lb Bond/80 gsm uncoated or coated paper available to the Stacker tray.

The Standard Finisher has a standard Interposer unit (used to insert pre-printed stock into finished sets w/o having to go through engine) with the following specs: o Tray Capacity: 200 sheets of up to 128gsm o Paper Weights: 64 to 220gsm (HW2), Tab-1, holed

paper. o Labels, coated media & envelopes are not

supported


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o Supported Sizes: Letter L, Ledger, A3, A4 L, Legal/ 8.5x12.5/ 215x315, B5 S/Exec S, Letter S/ 8x10 S, B5 L/ 8x10 L, Letter Cover L/ A4 Cover L, 11x15, B4 (1 sheet of up to 220gsm (HW2), allowed for booklet cover)

Optional C/Z folding tray enables C/Z folding of media up to 24 lb (90 gsm). o System must be interrupted to remove paper from

the optional C/Z folding tray. o Optional C/Z folding tray can accommodate at

least 30 sheets of 24 lb (90 gsm) uncoated media). Supported Paper sizes are 8.5x11” (A4) SEF.

o 11” x17” paper can be half-Z-folded and delivered to the Top or Stack trays.

Requires the Interface Module Requires an additional electrical receptacle (see

Electrical Requirements section). 6. Booklet Maker Finisher (appears as Light

Production Finisher with Booklet Maker or Light Production Finisher with Booklet Maker and Folder in some geographies)

Top Tray will handle up to 500 sheets of 8.5”x11” / A4 20lb Bond/80 gsm uncoated or coated paper and can accommodate up to 13”x19” / SRA3 size media. (Note: heavier paperweight will result in reduced output tray capacity).

Stacker output tray will handle up to 2,000 sheets of 8.5”x11” / A4 20lb Bond/80 gsm uncoated or coated paper and can accommodate up to 13”x19” / SRA3 size media. (Note: larger media will result in reduced output tray capacity).

The Booklet Tray will handle up to 20 sets of a maximum of 25 uncoated or 10 coated stapled sheets per set and can accommodate up to 13”x18” / SRA3 media. o Larger media will result in reduced output tray

capacity. o A service call is required to enable 25 sheet

booklets. 1- and 2-place stapling of up to 100 sheets of 20lb

Bond/80 gsm uncoated or coated paper available to the Stacker tray.

Bi fold up to 5 sheets. Booklet stitching available with paper sizes of 8.5”x

11”SEF, 8.5”x13”SEF, 8.5”x14”SEF, 9”x11”SEF, 11”X15”SEF, 11”x17”SEF, 12“x18”SEF, 13”x18”SEF.

Finisher does not perform edge trimming. The misregistration fold of a booklet will be less than

or equal to 3mm 95% of the time. Optional C/Z folding unit enables C/Z folding of media

up to 24 lb (90 gsm). o System must be interrupted to remove paper from

the optional C/Z folding tray.

o Optional C/Z folding tray can accommodate at least 30 sheets of 24 lb (90 gsm) media). Supported Paper sizes are 8.5x11” (A4) SEF.

o 11” x17” paper can be half-Z-folded and delivered to the Top or Stack tray

The Booklet Maker Finisher has a standard Interposer unit (used to insert pre-printed stock into finished sets w/o having to go through engine) with the following specs: o Tray Capacity: 200 sheets of up to 128gsm o Paper Weights: 64 to 220gsm (HW2), Tab-1, holed

paper. o Labels, coated media & envelopes are not

supported o Supported Sizes: Letter L, Ledger, A3, A4 L, Legal/

8.5x12.5/ 215x315, B5 S/Exec S, Letter S/ 8x10 S, B5 L/ 8x10 L, Letter Cover L/ A4 Cover L, 11x15, B4 (1 sheet of up to 220gsm (HW2), allowed for booklet cover)

Requires the Interface Module Requires an additional electrical receptacle (see

Electrical Requirements section). Interface Module (IFM) The Interface Module aligns the paper paths of the

engine and finisher, cools and decurls paper exiting the printer, and allows communication between the engine and finisher.

One Interface Module is required on systems with optional Standard or Booklet Maker Finisher

Requires an additional electrical receptacle (see Electrical Requirements section).

Duplex (2-sided) Copying / Printing Automatic duplexing on media up to 65 lb. cover (176 gsm) can be performed from Trays 1-4, 6 & 7 . Manual duplexing can be performed on media up to 110lb Cover (300gsm) from Tray 5 (Bypass) and OHCF trays . (Note: Image quality degradation is possible above 220gsm). As with any copier or printer, duplex performance is not expected to match the performance for single-sided copying. Paper jam rates may be higher than the rate you will experience for the same throughput material in single-sided mode. Transparencies The following premium transparency is available for use: in North America use 3R12505; in Europe use 3R98205. Transparencies are supported out of all internal trays, Tray 5 (Bypass), and Trays 6-7 (1- and 2-tray OHCF) if fed in the correct manner. This premium transparency is specifically designed to provide optimum copy quality. Use of other transparencies may cause machine damage and result in excessive service calls.


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Xerox Secure Access Unified ID System Each Xerox® Color 550/560 will require DNS

hostname or Static IP address assigned. Each Xerox® Color 550/560 will require SSL

enablement and creation of a self signing certificate For additional data regarding the Secure Access

solution, please reference the Secure Access CED

SMart eSolutions Remote Services SMart eSolutions Remote Services features are automatically enabled on the Xerox® Color 550/560. Meter Assistant™ (Automatic Meter Reading) automates the administrative tasks of meter reading. The Xerox® Color 550/560 has expanded capabilities by activating the Maintenance Assistant feature automatically (with an opt-out option) which provides the fault history and configuration of the machine as well as additional counters that transmit data such as impressions from each tray, mono and color job length and area coverage. This additional information enables our support organizations to more effectively understand and more rapidly problem solve.

Workflow Solutions The following workflow applications have been validated for use with the Xerox® Color 550/560 Printer: ScanFlow Store Scan To PC Desktop Xerox Secure Access Equitrac Office

Any installation issues will be handled via the normal Xerox SPAR process. Please refer to the applicable print server Customer Expectation Document for further information.

Standard Configuration Features The Xerox® Color 550/560 Printer is delivered with: Print Engine with Scanner Duplexing Automatic Document Feeder (DADF) Electronic Pre-Collation (EPC) High resolution scanning

Optional Accessories

Accessory Description

High Capacity Feeder

2000 Sheet (8.5x11” / A4) capacity Media from 64 gsm to 220gsm (18 b. to 80 lb. Cover)

Oversize High Capacity Feeder (1 or 2 Tray*)

Capacity per tray: 2000 Sheet (up to 13”x19/SRA3) capacity from 64gsm to 300gsm (coated and uncoated). *Use of the optional Fan Kit (498K15381)

is highly recommended when running non RML media.

Convenience Stapler Staple up to 50 sheets of 90gsm / 24 lb. Media.

Foreign Interface Kit The Foreign Interface Kit enables the connection of external devices such as auditrons or coin-op devices. This will perform in copy and print modes.

Reference Material The Xerox® Color 550/560 Printer is shipped with a complete set of user guides on a CD ROM.


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Customer Support The Xerox Customer Support Centers are available to provide general information, answer questions and take service calls. You can reach the Customer Support Center at the following toll-free phone numbers:

United States 1-800-821-2797 Canada 1-800-939-3769

To order Replacement Customer Replaceable Units (CRUs): Full Service Maintenance customers order replacement CRU’s through Xerox Customer Support Center using the toll free number above. Time and Materials Maintenance customer order replacement CRU’s through the Logistics Customer Support Center at 1-800-828-5881. To order additional Supply (toner / staples) or Throughput materials: The Xerox Supplies Marketing Center, 1-800-822-2200 US, 1-800-668-0199 CAN (English), 1-800-668-0133 CAN (French) is available for ordering Xerox supplies, including paper and other throughput material. US Customers on Metered Price Plans should call the Metered Hotline, U.S. 1–800–599-2198 to acquire additional toner. Customer Training Customer training on machine features and functions is a purchasable service for the Xerox® Color 550/560 Printer.

Xerox® Color 550/560 Responsibility Matrix Action Responsibility

Customer Xerox Ensure adequate space and power to configure the Xerox® Color 550/560 Printer

X

Unpack system / components X Install system hardware X Connect all System Components prior to powering up the system X

Install the printer description files and server, status Desktop Accessories on Client

X

Ensure network configuration X Confirm network integrity X Acquire and install client workstation network software X

Run initial software diagnostics when directed X

Monitor and adjust as required X Load any additional fonts X Order and replace Customer Replaceable Units (Drum cartridges, Fuser and Waste Toner Cartridge) as needed.

X

Provide Help Line support (with purchase of FSMA) X

Provide spared parts (with purchase of FSMA) X

Provide service (with purchase of FSMA) X


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Primary customer applications: ________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________ Special considerations or performance limitations identified by Xerox and agreed to by the customer: ________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________ ________________________________________________________________________________________________________________ I have reviewed this document and understand the specifications listed: ________________________________________________________ Customer ________________________________________________________ Xerox Sales Representative ________________________________________________________ Xerox Customer Service Representative

Filename: Xerox Color 550-560 Printer CED Updated_11_19_2010 Directory: C:\Users\US976234\Desktop\550-560-MKT_Tools Template: C:\Users\US976234\AppData\Roaming\Microsoft\Templates\Normal.dotm Title: Xerox Color 550 CED Subject: Author: Tim Blaakman Keywords: 255STIPD1/2000Update Comments: Creation Date: 11/19/2010 11:47:00 AM Change Number: 2 Last Saved On: 11/19/2010 11:47:00 AM Last Saved By: Tim Blaakman Total Editing Time: 4 Minutes Last Printed On: 11/23/2010 8:38:00 AM As of Last Complete Printing Number of Pages: 14 Number of Words: 6,274 (approx.) Number of Characters: 35,768 (approx.)

xerox 550-560 - customer expectations document

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