HotkeysPrescriptivesHotkey TitleHotkey CodeOrder/Tech HotkeysHotkey CodeAccessoriesLip Specialist N/APXLSNAPencil SharpenerPXACCESS1Analyst LinksKANA CS LinksLinkAbout PrescriptivesPXABOUTConsComm Email Addressconsumercare-us@gcc.prescriptives.comBest SellersPXLINK31ConsComm Phone Number1-888-378-3359BrushesPXLINK07Customer Service Linkhttp://www.prescriptives.com/customerservice/cust_serv_index.tmplColorPXLINK03Email/Chat w/ Expert Linkhttp://www.prescriptives.com/customerservice/cust_serv_index.tmplCustom BeautyPXLINK12Privacy Policy Linkhttp://www.prescriptives.com/customerservice/cust_serv_privacy.tmplCustomer ServicePXCSLINKRegistration Linkhttps://www.prescriptives.com/templates/user/register.tmplEditor's PickPXLINK23Shipping Optionshttp://www.prescriptives.com/customerservice/cust_serv_ship_chrg.tmplExpert AdvicePXLINK24Shipping Policyhttp://www.prescriptives.com/customerservice/cust_serv_ship_rules.tmplFoundationPXLINK02Store Locator Linkhttp://www.prescriptives.com/templates/door/us_finder.tmplFragrancePXLINK06UPS Tracking Linkhttp://www.ups.com/tracking/tracking.htmlHomepagePXHOMEUSPS Tracking Linkhttp://www.usps.com/shipping/trackandconfirm.htmPX IntroPXINTROPX Last ChancePXLINK08Closing AnnouncementPX Magic: The CollectionPXLINK05Back in Production/StatementPXBACKPX SkincarePXLINK04Close/Stock StatusPXSSPX What's NewPXLINK01Close/UK InquiriesPXCLOSEUKApplicationClosing/Calyx InquiryPXCLSCALYXAll Clean Fresh Foaming Cleanser ApplicationPXDAILY02APPColor/Need More InfoPXSIS02All Clean Sparkling Gel Cleanser ApplicationPXDAILY03APPCustom Blend Alt RecommendationPXSIS05All Skins Mineral Makeup SPF 15 ApplicationPXASMM15APPGo Forward Inquiry - 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I am happy to inform you that Prescriptives LIP SPECIALIST has not been discontinued. Due to the overwhelming response to Lip Specialist, it is currently not available for purchase online. Once this item becomes available for purchase, we will post it online.

As an alternative, you may wish to try Prescriptives INTENSIVE REBUILDING LIP SHAPER. It is a concentrated treatment that conditions, smoothes and visibly diminishes fine lines on the lips while enhancing your lips' natural color and size. Immediately, your lips will feel conditioned and appear more plump.

I know you will enjoy these Prescriptives product! For your convenience, I have included the link to this product below:

Skincare:http://www.prescriptives.com/templates/products/supercat.tmpl?CATEGORY_ID=CATEGORY2293&AD_ID=280&cm_mmc=CustServ-_-Analyst-_-email-_-SkincareNO TEXTAbout Prescriptives:http://www.prescriptives.com/customerservice/cust_serv_about_px.tmpl?cm_mmc=CustServ-_-Analyst-_-email-_-About%20PXBest Sellers:http://www.prescriptives.com/templates/products/multiproduct.tmpl?CATEGORY_ID=CATEGORY6834&cm_mmc=CustServ-_-Analyst-_-email-_-Best%20SellersBrushes:http://www.prescriptives.com/templates/products/multiproduct.tmpl?CATEGORY_ID=CATEGORY2274&AD_ID=259&cm_mmc=CustServ-_-Analyst-_-email-_-BrushesColor:http://www.prescriptives.com/templates/products/supercat.tmpl?CATEGORY_ID=CATEGORY2282&AD_ID=262&cm_mmc=CustServ-_-Analyst-_-email-_-ColorCustom Beauty:http://www.prescriptives.com/custom/custom_landing.tmpl?AD_ID=265&cm_mmc=CustServ-_-Analyst-_-email-_-Custom%20BeautyCustomer Service:http://www.prescriptives.com/customerservice/cust_serv_index.tmpl?cm_mmc=CustServ-_-Analyst-_-email-_-Customer%20ServiceEditor's Pick:http://www.prescriptives.com/templates/products/multiproduct.tmpl?CATEGORY_ID=CATEGORY2288&cm_mmc=CustServ-_-Analyst-_-email-_-Editor's%20PickSkincare Advice:http://www.prescriptives.com/asktheexperts/asktheexperts.tmpl?expert=grossman&AD_ID=281&cm_mmc=CustServ-_-Analyst-_-email-_-Skincare%20AdviceFoundation:http://www.prescriptives.com/templates/products/supercat.tmpl?CATEGORY_ID=CATEGORY2283&AD_ID=269Fragrance:http://www.prescriptives.com/templates/products/multiproduct.tmpl?CATEGORY_ID=CATEGORY2275&AD_ID=270&cm_mmc=CustServ-_-Analyst-_-email-_-FragranceHomepage:http://www.prescriptives.com/home.tmpl?cm_mmc=CustServ-_-Analyst-_-email-_-HomeI know you will enjoy these Prescriptives products! For your convenience, your recommended products may be viewed and/or purchased online. Simply go to:Last Chance:http://www.prescriptives.com/templates/products/multiproduct.tmpl?CATEGORY_ID=CATEGORY3866&AD_ID=271&cm_mmc=CustServ-_-Analyst-_-email-_-Last%20ChanceMagic:http://www.prescriptives.com/templates/products/multiproduct.tmpl?CATEGORY_ID=CATEGORY2279&AD_ID=274&cm_mmc=CustServ-_-Analyst-_-email-_-MagicDue to the continuing high volume of online demand for certain Prescriptives products, we've made the decision to resume production of our top-selling products at this time. We expect to have these items available online over the coming months and will let you know about availability through email updates. If you dont currently receive our email newsletter, please sign up now. We look forward to helping you online. http://bit.ly/dh9iMLSkincare:http://www.prescriptives.com/templates/products/supercat.tmpl?CATEGORY_ID=CATEGORY2293&AD_ID=280&cm_mmc=CustServ-_-Analyst-_-email-_-Skincare

We thank you for your loyalty to Prescriptives and apologize that your favorite Prescriptives product is sold out and is no longer available for purchase online. However, we are pleased to inform you that it's possible that this product may still be available via our Gone But Not Forgotten Program. You may contact this team at 1-800-216-7173 between the hours of 9:00 a.m. - 4:30 p.m. EST Monday-Friday for discontinued products. They will do their best to locate this item for you.

While this item is no longer available online, we hope you will allow us to provide you with alternate product recommendations from our family of Estee Lauder Companies brands so that we may continue to serve you in the future.

Kindly find below a few product recommendations which we believe you may enjoy and wish to consider. A link to each product is provided so that you may view the full product details on each of the respective Web sites.

1)

2)

3)

Online Product Experts are available for each of the recommended brands listed above. They will be happy to provide you with more details regarding these products. Simply visit your preferred brand Web site(s) and go to the "Contact Us" page for contact information or you may find a counter location nearest you by visiting the Web Site's store locator.

We hope you will find this information helpful so that you can find a new favorite product. Please be assured we are here to assist you with any questions you may have or if additional information is needed. You may contact us directly via reply email or phone at 1-888-378-3359 for Global Consumer Communications or 1-866-290-6471 for Prescriptives Online.

We hope that this information has been helpful. Thank you for giving us the opportunity to continue to serve you.

Best regards,What's New:http://www.prescriptives.com/whatsnew/whatsnew_landing.tmpl?AD_ID=283&cm_mmc=CustServ-_-Analyst-_-email-_-What's%20NewWe can confirm that Prescriptives has closed its retail counters globally. The Calyx fragrance, a Prescriptives best-seller, will continue to be sold. For your convenience, Prescriptives has established a UK free phone number 0800 088 4168 and in Ireland please call 1 80 09 36080 - we invite you to call us with any questions or concerns.We are happy to inform you that, The Calyx fragrance, a Prescriptives best-seller, will continue to be sold now that our retail counters have closed. You will find Calyx at the fragrance bar in select fine department stores beginning February 1st and it will continue to be available online at www.prescriptives.com, while inventory lasts.Use All Clean Fresh Foaming Cleanser for Normal Skin, morning and night to cleanse skin and remove makeup. Lather and rinse.Thank you for your loyalty to Prescriptives products. While Prescriptives is no longer available at retail locations, your favorite Prescriptives products are available online at our site while inventory is available.

We sincerely appreciate your interest in being provided with a recommendation of product(s) within our family of brands, so we may continue to serve you after Prescriptives products are no longer available.

We wish to inform you that Estee Lauder, Clinique, Bobbi Brown and MAC Cosmetics all have products/shades which we believe you may enjoy and wish to consider. For your convenience, we have listed the links to each of these sites below along with their toll free number.

www.esteelauder.com (1-877-311-3883)www.clinique.com (1-800-419-4041)www.bobbibrown.com (1-877-310-9222)www.maccosmetics.com (Please note MAC Makeup Artists are available via email at MACArtist@maccosmetics.com and via their Online Live Chat from 10AM EST - 10PM EST)

Product Experts for each of these brands are available to assist you via phone, email or chat with a product recommendation that will be just right for you. They will be happy to provide you with more details regarding these products, and if applicable will be able to find you the appropriate shade as well. Simply visit the brand Web site(s) which you prefer and go to the "Contact Us" page for contact information or you may find a counter location nearest you by visiting the Web Site's store locator.

We hope you will be able to find a new favorite product. Please be assured we are here to assist you with any questions you may have or if additional information is needed. You may contact us directly via reply email or phone at 1-888-378-3359 for Global Consumer Communications or 1-866-290-6471 for Prescriptives Online.

We hope that this information has been helpful. Thank you for giving us the opportunity to continue to serve you.Use All Clean Sparkling Gel Cleanser morning and night to cleanse skin and remove makeup. Lather and rinse.Thank you for your loyalty to Prescriptives and the Custom Blend products. While Prescriptives is no longer available at retail locations, your favorite Prescriptives products are available online at our site while inventory is available.

We are happy to inform you that Custom Blend Foundation and Powder Replenishment is now available online at www.prescriptives.com. You are able to replenish your Custom Blend Foundation and/or Powder Online while supplies last.

Prior to launch, we appreciate the opportunity to explain that in order to place your Custom Blend Foundation or Powder order Online, you must have your recipe registered with us at Prescriptives Online. To register online and for more information about Custom Blend Online, please visit the URL listed below:

https://www.prescriptives.com/customblend/index.tmpl

Please be assured we are here to assist you with any questions you may have or if additional information is needed. You may contact us directly via reply email or phone at 1-888-378-3359 for Global Consumer Communications or 1-866-290-6471 for Prescriptives Online.

We hope that this information has been helpful. Thank you for giving us the opportunity to continue to serve you.To apply Mineral Makeup, tap a small amount of your mineral makeup into the lid. Swirl the brush in the lid and tap to remove any excess. Apply in a circular motion; start application at the outside of the cheekbone, moving toward the nose and then back. Continue from cheekbone downward to jawline and back. Follow along the side of the face, to forehead and down the nose. Repeat for more coverage.We appreciate the opportunity to explain that we do expect additional quantities to become available of this product in the coming months. If you would like, we can add your email address to a notification list so you will be notified when it becomes available for purchase online. Simply reply to this email and we will add you to the list.To use, apply a quarter size of Comfort Cleanser to dry skin and massage over entire face, morning and night. You may rinse off with water, a warm, wet cloth or tissue off.Thank you for your interest in Prescriptives. We have added your email address to the notification list. Once this item becomes available, you will be contacted via email.To use Dermapolish Treatment Cream, apply a dime-size portion onto your clean wet face with your fingertips, avoiding your eye area. Gently massage for 90 seconds in a circular motion. You may want to pay special attention to any trouble spots. Use less pressure and time on any sensitive areas of your face. Rinse with cool water. Immediately follow with Prescriptives SUPER LINE PREVENTOR XTREME.We sincerely apologize that your favorite shade is not available for purchase. Should we receive additional quantities of Camouflage Cream in your shade, we would be happy to notify you via email. Simply provide your email address from the Camouflage Cream product page and select your shade and click submit. For your convenience, we have provided a link to Virtual Skin for you:

http://www.prescriptives.com/templates/products/sp_shaded_color.tmpl?CATEGORY_ID=CATEGORY14703&PRODUCT_ID=PROD998To use Immediate Glow, saturate cotton pad and wipe over face and neck after cleansing. Avoid your eye area.We sincerely apologize that your favorite shade is not available for purchase. Should we receive additional quantities of Virtual Skin in your shade, we would be happy to notify you via email. Simply provide your email address from the Virtual Skin product page and select your shade and click submit. For your convenience, we have provided a link to Virtual Skin for you:

http://www.prescriptives.com/templates/products/sp_shaded_color.tmpl?CATEGORY_ID=CATEGORY14704&PRODUCT_ID=PROD971To use Immediate Matte, shake tonic well and apply a small amount to finger tips. Press product into the skin where needed. Do not use cotton since it will absorb the silica powders and you will not receive the full benefits of the tonic.Thank you for your inquiry about product availability at Prescriptives Online.

The best way to keep up to date with product availability is to check periodically at prescriptives.com. We'll continue to update our home page and the "About Prescriptives" section as inventory becomes available. Please continue to check back with us.To use Instant Gratification Skin renewal Peel, smooth on a damp face in a circular motion. Avoid eye and lip area. You will feel a gentle warming sensation. After 5 minutes, wet finger tips and gently massage in a circular motion to sweep away roughness, dead skin cells and rough patches. Rinse thoroughly with lukewarm water. Follow with Prescriptives SUPER LINE PREVENTOR XTREME and appropriate moisturizer.At this time, there are no plans to re-open our retail counters. We will continue to produce and offer our top-selling products for purchase online while demands remain high.Using your middle finger, tap a pin drop of Intensive Rebuilding Eye Cream on your lid and on your eye bone, morning and night.>

Thank you for your loyalty to Prescriptives products. We hope you will allow us the opportunity to continue to serve your needs within our family of brands at Estee Lauder Companies. As such, we wish to inform you that Estee Lauder, Clinique, Bobbi Brown and MAC Cosmetics all have products/shades which we believe you may enjoy and wish to consider. We have listed below possible alternates with a link to that product so you can review the details of the product benefits or view the shade.

1)

2)

3)

Our Online Product Experts are available for each of the recommended brands listed above. They will be happy to provide you with more details regarding these products. Simply visit your preferred brand Web site(s) and go to the "Contact Us" page for contact information. This is also where you may find a counter location nearest you by simply visiting the Web Site's store locator.

As a reminder, your Prescriptives product will be available at www.prescriptives.com until inventory is no longer available. Once inventory is no longer available online, we are pleased to inform you that it's possible that your item may still be available via our Gone But Not Forgotten Program. You may contact this team at 1-800-216-7173 between the hours of 9:00 a.m. - 4:30 p.m. EST Monday-Friday for discontinued products. They will do their best to locate this item for you.

We hope that you will continue to purchase your favorite Prescriptives products through our Web site at www.prescriptives.com for U.S. shipping, while inventory lasts. You may purchase up to six (6) units of any item with a maximum purchase of $750 per customer. For your convenience, Prescriptives has established a toll free number - 1-877-819-2968 - and we invite you to call us with any questions or concerns.

Please be assured we are here to assist you with questions and additional information. Contact us directly via reply email or phone at 1-888-378-3359 for Global Consumer Communications or 1-866-290-6471 for Prescriptives Online. Thank you for giving us the opportunity to continue to serve you.

We hope that this information has been helpful. Thank you for giving us the opportunity to continue to serve you.Apply a small amount of Lip Specialist to lips morning and night or whenever your lips need hydrating.We are sorry to hear that the alternate recommendations are not suitable for your needs. There may be other options for you to consider within these brands. Therefore, we invite you to speak with one of our Representatives who can provide you with more details about ingredients and product packaging of other alternative products.

Our Corporate Consumer Communications toll-free numbers are listed below along with the hours of operation:

EL - 1-866-378-3301 from within the U.S. or Canada Monday through Friday 9:00am - 5:00pm Eastern TimeCL - 1-866-707-2100 from within the U.S. or Canada Monday through Friday 11:00am - 5:00pm Eastern TimeMAC - 1-800-387-6707 (choose option #6) from within the U.S. or Canada Monday through Friday 9:00am - 5:00pm Eastern TimeBB - 1-888-303-7615 from within the U.S. or Canada Monday through Friday 11:00am - 5:00pm Eastern Time

We hope you will allow us the opportunity to assist you further.I recommend using , along with Prescriptives SUPER LINE PREVENTOR XTREME, to maximize the protective benefits. Super Line Preventor Xtreme also allows an incredibly smooth makeup application and longer lasting color. Using the dropper, apply one drop of Super Line Preventor Xtreme on your forehead, cheeks, chin, eye area and neck. Next, apply a quarter size amount to your entire face and neck.We appreciate the opportunity to explain at this time there are no current plans to carry Prescriptives products within another Estee Lauder Companies brand.

However, we wish to inform you that Estee Lauder, Clinique, Bobbi Brown and MAC Cosmetics do have products/shades which we believe you may enjoy and wish to consider when Prescriptives products are no longer available. We have listed below possible alternates with a link to that product so you can review the details of the product benefits or view the shade. Product Experts are available to assist you for each of the recommended brands. Simply visit your preferred brand Web site(s) and go to the "Contact Us" page for contact information or you may find a counter location nearest you by visiting the Web Site's store locator. We hope you will be able to find a new favorite product.

1) 2) 3)

Prescriptives products will be available at www.prescriptives.com until inventory is no longer available. You may purchase up to six (6) units of any item with a maximum purchase of $750 per customer. Once inventory is no longer available online, we are pleased to inform you that it's possible that your item may still be available via our Gone But Not Forgotten Program. You may contact this team at 1-800-216-7173 between the hours of 9:00 a.m. - 4:30 p.m. EST Monday-Friday for discontinued products. They will do their best to locate this item for you.Here are a couple of my favorite tips for application! Always start with Prescriptives LASH BUILDER first. While Lash Builder is still wet, lodge the tip of your mascara brush into the base of your lash line and work it all the way across. Next, place the full length of the brush into the base of the lash line and work all of the mascara through your lashes from base to lash tip. The results are beautiful!We appreciate your patience while we are working to obtain additional quantities of ___________. While this item is currently out of stock and unavailable at Prescriptives Online, we do expect to receive additional limited quantities soon. While a confirmed in-stock date is currently unavailable, you may place an order on our site and the item will be placed on backorder until inventory is received. Please be assured we will send you periodic email updates on the status of your backorder. You will not be charged for any backordered item(s), until the item(s) are shipped.

As we understand that you may not wish to wait, we hope you will allow us to provide you with alternate product recommendations from our family of Estee Lauder Companies brands.

Below are a few product recommendations which we believe you may enjoy and wish to consider. A link to each product is provided so that you may view the full product details on the brand's respective Web site.

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Our Online Product Experts are available for each of the recommended brands listed above. They will be happy to provide you with more details regarding these products. Simply visit your preferred brand Web site(s) and go to the "Contact Us" page for contact information. This is also where you may find a counter location nearest you by simply visiting the Web Site's store locator.

Please be assured we are here to assist you with questions and additional information. Contact us directly via reply email or phone at 1-888-378-3359 for Global Consumer Communications or 1-866-290-6471 for Prescriptives Online. Thank you for giving us the opportunity to continue to serve you.Apply Quick Remover for Eye Makeup with a cotton ball or tissue to remove eye makeup.Prescriptives has made the difficult decision to close its retail counters globally. However, a definitive closing date has not been determined at this time for Prescriptives Online. We understand your concerns and wish to assure you that you can continue to purchase your favorite Prescriptives products right here at Prescriptives Online, while inventory lasts. You may purchase up to six (6) units of any item with a maximum purchase of $750 per customer. Once inventory is no longer available online, we are pleased to inform you that it's possible that your item may still be available via our Gone But Not Forgotten Program. You may contact this team at 1-800-216-7173 between the hours of 9:00 a.m. - 4:30 p.m. EST Monday-Friday for discontinued products. They will do their best to locate this item for you. In addition, Prescriptives has established a toll free number 1-877-819-2968 to assist you with your questions and concerns. Representatives are available Monday-Friday 9am-5pm EST.You may apply SLPX Lifting Concentrate morning and night. Apply a small amount of product to desired area and gently pat into skin. (You may apply over SLPX or to clean skin.) Allow several minutes before applying moisturizer. If you choose, you may touch up over foundation during the day.Using your middle finger, tap Super Line Preventor+ Intensive Eye Treatment sparingly on your eye bone, over Prescriptives SUPER LINE PREVENTOR Xtreme, morning and night.We appreciate the opportunity to explain that the 30% discount was applied to the total order charge and then divided and applied across the individual items in your order. Because the discount amount was applied equally across each item the individual item totals may not reflect a 30% discount but the total amount discounted for the order is correct. In the case of your return, you were refunded the original amount charged.

To explain further, your order total excluding sales tax was . The total 30% discount for this order equals and there were items in your order. divided by items equals to be deducted from each item in the order. The returned item was originally . With the discount amount of applied as explained above, you were charged and subsequently refunded for the item. The applicable portion of the sales tax has also been refunded.

If you have any questions, please let us know. Thank you for this opportunity to respond to your concerns. We hope you will continue to look to Prescriptives with confidence and satisfaction for all of your cosmetic needs.To use Super Flight Mist, close your eyes and mist onto face. This gentle formula can be applied on either clean skin or over makeup to revitalize its color. To further enhance the hydrating effect, apply after Prescriptives SUPER LINE PREVENTOR XTREME and your favorite Prescriptives Moisturizer.We appreciate the opportunity to address your concerns and explain what has occurred with your recent Prescriptives Online order. Regrettably, due to a systems error the Friends and Family 30% discount promotion was not appropriately applied to your recent order. Due to this error, we regret that your order was cancelled. We sincerely apologize for any inconvenience that may have been caused.

We wish to confirm that since your order was cancelled in our system, it was never fully processed and billed. The apparent charge(s) you view on your bank statement is reflective of an authorization hold that has not yet been released by the issuing bank, not an actual charge. Most authorization "holds" will expire within 7 business days, depending upon the bank's policy. You may call your bank directly or if you need our assistance in resolving this with your bank, please contact us via phone and we will be happy to help.Apply Super Line Preventor Xtreme morning and night on a clean skin. Using the dropper, apply one drop each on forehead, cheeks, chin, eye area and throat.Thank you for taking the time to contact us regarding the recent "Friends and Family" offer at Prescriptives.com.

Because you are a valued customer, and as a one-time courtesy, we will accommodate your request to extend the 30% Friends & Family Discount offer to you, in addition to the promotion you originally applied to this order. We will issue a credit for Prescriptives Online Order #_______ in the amount of $____ which represents the savings with the applied 30% discount offer.

Please allow 7-10 business days for the credit to post to your account. An email confirming the issuance of your credit will be sent once the credit has been processed.

We are pleased to provide our valued customers with a variety of offers throughout year, and we appreciate the opportunity to explain that the Terms and Conditions of these offers must be met to secure eligibility. Thank you for understanding that we have made an exception to extend this offer for your current Prescriptives Online order(s) and that future orders placed will be held to the Terms and Conditions of any applicable offers.To assist you in applying the exact amount of Vibrant Instant Eye Brightener needed, you will notice the bottle has a metered pump dispenser. One pump will cover both eyes. Use Vibrant over Prescriptives SUPER LINE PREVENTOR XTREME, along your eye bone. Vibrant may also be refrigerated to enhance the cooling effect.We appreciate the opportunity to explain that the 30% discount was applied to the total order charge and then divided and applied across the individual items in your order. When the backordered item ships, you will receive it at the originally discounted price.

Because the discount amount was applied equally across each item the individual item totals may not reflect a 30% discount but the total amount discounted for the order is correct.

If the backordered item does not ship or is canceled, please advise us and we will be happy to make any necessary adjustments to ensure that the appropriate discount amount is applied to the items that were shipped.We sincerely apologize that you were unable to take advantage of the 30% Off Friends & Family promotion. It is never our intention to disappoint any of our customers. As a valued Prescriptives Customer, and as a one-time courtesy, we will gladly extend this offer to you. Simply place your order online via our Web site (www.prescriptives.com) at your convenience. Once you receive your order confirmation number, please reply to this email and provide your order number. We will then apply a credit which represents the savings with the applied 30% discount offer once your order ships.

Please note: The 30% Off Friends & Family offer is not valid in combination with other offers, and purchase includes merchandise only (does not include sales tax or shipping charges).Prescriptives COMFORT CREAM 24 HOUR CARE FOR SENSITIVE SKIN fortifies irritable skin giving it the nourishment it needs. It gently hydrates, conditions and soothes your sensitive skin all day, softening fine lines and protecting it from further dehydration.Dear Valued Prescriptives Online Customer:

We are writing to inform you that regrettably due to a systems error the Friends and Family 30% discount promotion was not appropriately applied to your recent order. Due to this error, you were not fully charged for order #______. We sincerely apologize for any inconvenience that may have been caused.

We appreciate the opportunity to explain what occurred with your recent order. The total charges for your order #_____ with the 30% off discount applied plus any applicable sales tax and handling charges was $______, as reflected in your order confirmation.

The systems error that occurred resulted in your account being partially charged $____ at the time of shipment. We appreciate your understanding that the difference of $____ will be charged to reconcile the amount due.

Please be assured that this is truly a rare occurrence and we appreciate your understanding. We deeply regret that this experience has resulted in any inconvenience. We hope you will continue to look to Prescriptives Online with confidence and satisfaction for all of your cosmetic needs. Please let us know if we can be of further assistance.Prescriptives COMFORT LOTION OIL FREE CARE FOR SENSITIVE SKIN fortifies irritable skin giving it the nourishment it needs. It gently hydrates, conditions and soothes your sensitive skin all day, reducing shine and regulating surface oil production.We are sorry to learn that you forgot to enter your code for free shipping on your recent Prescriptives Online order. As a valued customer, we would like you to benefit from our promotional Friends & Family 30% Off plus free standard shipping offer. As a result, we will issue a credit to your account. Please allow 7-10 business days for the credit to post to your account.

For future reference, we appreciate the opportunity to inform you that in order to take advantage of Prescriptives Online promotional offers it is necessary for you to be logged in using your email address and password. In addition, offer codes need to be placed in the offer code box located on the checkout page.Prescriptives IMMEDIATE GLOW SKIN CONDITIONING TONIC FOR NORMAL/OILIER SKIN tones your skin to maintain it's pH balance and relieves irritation. It conditions your skin and binds moisture to smooth and soften. The mild exfoliation will help to keep your pores clean and increase clarity and brightness. Additionally, anti-oxidants will protect your skin from the damaging effects of sun and pollution.We are pleased to provide our valued customers with a variety of offers throughout the year, and appreciate the opportunity to explain that gift sets are not eligible for the Prescriptives Friends and Family Promotion. We thank you for your understanding.Prescripitves IMMEDIATE MATTE SKIN CONDITIONING TONIC absorbs surface oil so your skin will look and feel less oily. Witch Hazel soothes and tightens, and anti-oxidants will protect your skin from the damaging effects of the sun and pollution.We are sorry to learn that you were unable to take advantage of the recent promotion for your recent Prescriptives Online order. It is never our intention to disappoint any of our customers. You are a valued customer and we are happy to make this one-time exception so you can benefit from our promotional Friends & Family 30% Off plus free standard shipping offer.

We will be happy to apply your previous order as the qualifying purchase for this promotion and will issue a credit to your account. Please allow 7-10 business days for the credit to post to your account.Dear Valued Prescriptives Online Customer:

As you are already aware, due to a systems error the Friends and Family 30% discount promotion was not appropriately applied to your recent order. Due to this error, we attempted to proactively cancel your order to prevent this issue from affecting you. Once we believed your order was cancelled in the system, we notified you via email. Without our knowledge, a small number of orders we tried to cancel were successfully processed and shipped. We later learned that your order was among the few that were processed and shipped. For this, we sincerely apologize for any inconvenience that may have been caused.

Since the initial error with the promotion involved the discount not appropriately being applied to orders, your order was not charged in full. We appreciate the opportunity to detail what occurred with your recent order and how we plan to resolve this for you. The total charges for your order #_____ with the 25% off discount applied plus any applicable sales tax and handling charges was $______, as reflected in your order confirmation.

The systems error that occurred resulted in your account only being partially charged $____ at the time of shipment. We appreciate your understanding that the difference of $____ will now be charged to reconcile the amount due.

As a gesture of our sincere regret for any inconvenience that may have been caused, please accept a selection of Prescriptives samples as our gift to you. You are a valued customer and we deeply regret that this experience may result in your dissatisfaction. This is truly a rare occurrence and we deeply regret that this may have a negative impact on your shopping experience with us. We hope that this further explanation has provided reassurance of our intentions and that it has allayed any concerns you may have had. We are at your service and sincerely hope that you will allow us to continue to serve your needs at Prescriptives Online.Prescriptives SUPER FLIGHT CREAM INSTANT HELP FOR DEHYDRATED SKIN instantly saturates skin with moisture, relieving stress and fatigue. It restores a healthy glow to your skin and gives a boost of energy. Your skin will feel soft, smooth, comfortable and supple.Dear Valued Prescriptives Online Customer:

This is to inform you that due to a systems error the Friends and Family 30% discount promotion was not appropriately applied to all the items in your recent Prescriptives Online order. We sincerely apologize for the inconvenience this may have caused.

We appreciate the opportunity to explain what occurred. The total charge for your order #_____ with the 30% applied to all items should have been $______ as correctly noted on your order confirmation. The systems error however resulted in your account being charged $____. As a result of the over-charge, we will issue a credit in the amount of $_____ to reconcile the difference due to you. Please allow 7-10 days for your credit to post to your account.

Please be assured that this is truly a rare occurrence and we appreciate your understanding. We deeply regret that this experience has resulted in any inconvenience. We hope you will continue to look to Prescriptives Online with confidence and satisfaction for all of your cosmetic needs. Please let us know if we can be of further assistance.Prescriptives FLIGHT MIST REFRESHER FOR DEHYDRATED SKIN is a refreshing spray, that moisturizes and soothes tired skin. Its refreshing Green Tea, Cucumber and Aloe mist will awaken, energize and boost your skin's natural metabolism to restore a dewy glow to your complexion. It's ideal to use on climate-drained skin, and its convenient pump makes it easy to apply anytime of the day.We have received your reply stating your Prescriptives sample choices. Please be assured we have requested a shipment of the samples of your choice to be sent to you as soon as possible at no additional cost. You should receive this package within 7-10 business days.

Thank you for your patience and understanding and for giving us the opportunity to resolve this for you.Prescriptives INSTANT GRATIFICATION SKIN RENEWAL PEEL delivers the benefits of a peel and microdermabrasion in one. Gentle exfoliating beads resurface dull, tired skin while the gentle warming sensation softens and smoothes. Instant Gratification reverses the signs of environmentally damaged skin. It's oil-free, non-acnegenic, Ophthalmologist tested and Dermatologist tested.We sincerely apologize for any inconvenience that may have been caused, and we regret that you were unable to choose from a selection of samples.

As a valued Registered Member of Prescriptives Online, we would like you to benefit from our promotional offer for (3) complimentary samples with every order. Kindly choose (3) samples from below and email us back with your choices. Upon receipt of your email we will be happy to send these samples to you at no additional cost.

Super Line Preventor Xtreme 5mlFalse Eyelashes Plush MascaraLash Builder MascaraAnti-AGE Lotion SPF 25

Please note, in order to take advantage of future promotional offers for a sample with every order, you must be logged into your online account. In addition, a sample must be selected from the sample choices located at the bottom of the checkout page.

We look forward to your response.Prescriptives LIP SPECIALIST TRIPLE ACTION THERAPY provides relief for dry lips. It immediately diminishes lines above and below the lip line helping to prevent lipstick from bleeding or feathering. The emollient base plumps up and seals moisture in your lips, without leaving a waxy or sticky residue. In addition, natural plant oils, vitamins and botanicals will soften and condition your lips.We sincerely apologize for any inconvenience that may have been caused by the delayed delivery of your recent Prescriptives Online order #__________. We appreciate the opportunity to explain that due to severe fire conditions in southern California, package deliveries are being held in secure facilities until normal Post Office or UPS operations for the effected areas are resumed.

Please be assured that we are in communication with UPS and the USPS and they are advising us that they are doing everything possible to deliver packages as soon as possible and to resume normal delivery once conditions are safe. If you live in one of the affected areas, you can continue to track package(s) with UPS at www.ups.com.

If you would like UPS to deliver your package to an alternate address outside the fire zone, we will attempt to have the package re-routed by contacting UPS for you. In many cases, these requests are successfully completed. If you would like to take advantage of this option, simply respond to this email with the new address and we will take care of the rest. We will do our best to accommodate your request and we will provide an update within 2-3 business days.

Thank you for your understanding in this matter. If you have any questions or concerns, please do not hesitate to reply to this email and we will be happy to assist.Prescriptives QUICK REMOVER FOR EYE MAKEUP quickly dissolves all traces of eye makeup. Cucumber Extract cools, soothes and conditions the skin around your eyes. Quick Remover is oil-free.We sincerely apologize for any inconvenience that may have been caused. We regret that your foundation formula was not as expected. The custom blend process is a new process online and this may have impacted the texture and coverage of your blend. We would appreciate another opportunity to retry blending your recipe and shipping you a replacement at our cost. Please allow 7-10 days for processing of this replacement bottle. Once completed, we will arrange to ship it to you via expedited service in order to resolve this as quickly as possible. Please do as you wish with the original foundation, as you will not need to return it.

We hope you will find this resolution amendable.Thank you for your recent order with Prescriptives Online.

We regret that the Custom Blend Lip Gloss in your Prescriptives Online order#______ is not currently able to be created as our supplies of one of the necessary components have not yet arrived. However, we are happy to inform you that the component needed to create your Custom Blend Lip Gloss should be arriving next week. At that time, an Online Analyst will contact you to replace your order for the Custom Blend Lip Gloss. Of course, we will waive any shipping and handling costs for you.

We appreciate your patience and understanding and we look forward to speaking with you. If we can be of assistance in the interim, please do not hesitate to let us know.The advanced Prescriptives BRONZER BRUSH perfectly applies bronzer all over the face a body. It's perfect to use with Prescriptives SUNSHEEN BRONZING TRIO and Prescriptives SUNSHEEN COOLING BRONZING POWDERS.We are happy to assist you further with your Prescriptives Custom Blend recipe. We would appreciate the opportunity to have one of our Custom Blend Experts contact you via phone to discuss your recipe further and provide you with possible options.

Please kindly reply back with a convenient time between 11am-5pm EST Monday-Friday and phone number where you may be reached and we will forward your information to our Custom Blend Expert. Also, it would be helpful to have the full recipe detailed in your reply email as it appears on the Recipe Form provided to you in-store.Prescriptives BUFF BRUSH easily blends powder, blush or cream for a soft finish. It has a flat top that is ideal for contouring the cheekbones and jawline.To pull up your Custom Blend recipe and place an order, kindly follow the steps below:

1. Sign in to your account2. Click on the View My Custom Blend button 3. Select the Custom Blend you wish to purchase4. Enter your desired quantity and click Add to BagFor long-wear and performance, it's important to properly care for your brushes. Prescriptives Foundation Brushes should be rinsed daily. All other brushes should be cleansed with mild soap every 4-6 weeks. Always lay brushes flat to air dry to avoid damaging the handles.Please be assured that your Prescriptives Custom Blend from your order #_______ was successfully submitted on and it is in the process of being created. As stated on our site, because of the custom nature of the Custom Blend, please allow 7-10 business days for processing. Your order will then be shipped via Standard service and delivered within 5-7 business days. You will be contacted via email with tracking details once your order ships.Prescriptives CHEEK BRUSH glides on cheek color for a natural looking blush. It holds and distributes color evenly to shape and contour. To create a natural "sun-kissed" look, dip the Cheek Brush in loose powder and then in cheek color. Apply to apple of your cheeks and across your nose, chin and forehead.Our Prescriptive's Custom Blend Expert is eager to assist you with your inquiry. Regrettably, we have been unable to reach you at the phone number you previously provided. Please contact us, at your convenience, via our toll free number 1-866-290-6471 and ask to speak with a Supervisor. To assist us with better serving you, please have your Custom Blend recipe available when you call.For an undetectable finish to your concealer apply it with Prescriptives CONCEALER BRUSH. Using your finger, tap a pin drop of concealer onto the area where you require a hint of extra coverage. Using your Concealer Brush gently press your concealer into your skin. For coverage around your eye area use your brush in a back and forth painting motion. The Concealer Brush is designed to help you with those hard to get areas like your eyes and nose while providing a natural finish.We sincerely apologize that the Custom Blend Foundation that you received was not to your expectation and we appreciate the opportunity to assist you further.

We would like to arrange for a Prescriptives Custom Blend Expert to contact you via phone to discuss how the recipe may be adjusted in order to better suit your needs. If the recipe can be adjusted, we would be happy to send you the new recipe at no additional cost. If this is not possible, we will be happy to issue you a credit for the original order.

Please kindly reply back with a convenient time between 11-5 EST Monday-Friday and phone number where you may be reached and we will forward your information to our Custom Blend Expert. Also, it would be helpful to have the full recipe detailed in your reply email as it appears on the Recipe Form provided to you in-store.Prescriptives CURVILINEAR CHEEK BRUSH is the first ergonomic brush head on the market. It features soft goat hair bristles that conforms to the curve of your cheek for a foolproof, one-stroke application and a flawless finish. To apply, gently sweep the side of the brush into color, tap off excess and sweep along the cheekbone.To correct your Custom Blend recipe, simply register the new recipe with the corrected information at Prescriptives Online at:

https://www.prescriptives.com/customblend/index.tmpl

You may wish to name the new recipe - "Recipe #2" so that there is no confusion when you go to reorder as to which recipe is the corrected version.Prescriptives EYESHADOW BRUSH is a perfectly curved brush for quick and precise shadow application. It is great for layering and blending eyeshadows to create more definition. Use all over your lid or to sweep color along the browbone.We sincerely apologize for the delay in our response to you. Due to a recent technical issue with our email management system, our emails were not successfully delivered. Please be assured this issue has been resolved.Prescriptives EYE SHAPER BRUSH is a tapered brush with a perfect edge for contouring and shaping. Use it to create a smoky effect by applying a deep eye shadow shade in the corner of the eye and then, with the edge of the Eye Shaper Brush, smooth on the same shade very close to the lashes.We are concerned to learn of your recent experience with Prescriptives Online. You are a valued customer and your satisfaction is very important to us. We sincerely appreciate the opportunity to address your concerns.

Please be assured that Prescriptives Online orders were shipped within 1-2 business days of placement, in keeping with our service commitment for orders being shipped via Service.

Thank you for allowing us to explain that because your Prescriptives Online order(s) were placed with Standard Service after the date of December at 3:00 PM ET (the last date Service was available for delivery by Christmas) the order(s) are not scheduled to be delivered by Christmas.

We regret that this has resulted in disappointment for you and will cause your gift recipients to receive their packages after Christmas. As a gesture of our concern, we will be happy to assist you by sending a letter of apology to the recipients for the delayed receipt.

If you would be so kind as to let us know how you would like to proceed, we will be happy to accommodate your request. Thank you for your understanding and for giving us the opportunity to continue to serve you.Prescriptives FINE LINING BRUSH is designed for detailed eyelining, delicate lines or gradations. Try applying eyeshadow wet with the Fine Lining Brush to create a liquid like eyeliner. It is also great for lining lips to create a dramatic look.We are concerned to learn of your recent experience with Prescriptives Online. You are a valued customer and your satisfaction is very important to us. We sincerely appreciate the opportunity to address your concerns.

Regrettably, due to processing delays caused by the high volume of holiday orders, your order was not processed in a timely manner. We understand this item was meant as part of a gift and we deeply regret the inconvenience and disappointment that has been caused. You are a valued customer and we appreciate the opportunity to make amends for what has occurred.

According to our records, you did place your order within the prescribed times for Christmas delivery, as posted on our Web site. We have confirmed that UPS Tracking #__________ indicates that your package is scheduled for delivery on .

We apologize that this will cause your gift recipients to receive their packages after Christmas. We will be happy to assist you by sending a letter of apology to the recipients for the delayed receipt.

If you would be so kind as to let us know how you would like to proceed, we will be happy to accommodate your request. Thank you for your understanding and for giving us the opportunity to continue to serve you.To achieve a professional airbrushed finish, apply your (insert foundation formula) Foundation with the Prescriptives FOUNDATION BRUSH. This brush will give you a flawless, even and beautiful finish. To use, apply your foundation onto your face in sections(i.e. one cheek at a time). Then use your brush just like you are painting to brush the foundation onto your face. Applying your foundation in sections will prevent your foundation from drying down during the application process. Subsequently you will get the most natural look possible with your foundation.Please be assured that due to a system's error, the duplicate items and charges that appear on your ship confirmation are incorrect and exclusive to the ship confirmation email notice. You will be charged and shipped only for the items that you originally ordered. We sincerely apologize for any confusion or inconvenience this may have caused. We are working with our engineers to have this error corrected as soon as possible.

We appreciate your understanding and patience in this matter. You are a valued Prescriptives Online customer and we regret any confusion this error may have caused. Please do not hesitate to contact us if we can be of assistance.Prescriptives LIP BRUSH is a retractable brush that helps you apply lip color smoothly and easily. Using the Lip Brush to apply your lip color will also give it more staying power. After lining your lips with the Lip Brush, fill in with lipstick.Thank you for placing your order with Prescriptives Online.

We appreciate the opportunity to explain that a system error occurred on the shipping confirmation email sent to you on [date confirmation email sent]. Please accept our sincere apologies for any confusion or concern this may have caused.

Regrettably, this error caused duplicated lines to appear on Prescriptives Online order confirmations. This affected the total order amount stated on your confirmation and caused it to be overstated.

Please be assured that your account will only be charged for the items on your original order and not the amount stated on the affected email confirmation. The error was solely in the information on the confirmation email and has neither affected the actual billing of your order nor has it affected the contents of your order.

We apologize for any confusion this may have caused you and appreciate your understanding. If you have any questions or concerns, please don't hesitate to contact us at 1-866-290-6471 or via email at PxOnlineService@prescriptives.com.Prescriptives PORTABLE FACE BRUSH allows for a soft, natural even application of Prescriptives MAGIC LIQUID POWDERS and Prescriptives SUNSHEEN COOLING BRONZER POWDERS. The brush comes in a full-size head, a convenient short handle and its own pouch that can be used as a travel case. This is also a great way to carry your Prescriptives ALL SKINS MINERAL MAKEUP with you for touch ups. Just load brush, replace lid and carry in your purse or makeup bag.We sincerely apologize for the delayed notice of this billing issue. Regrettably, the problem was only discovered this week and review of the records indicate that it had been occurring since February 2006. As soon as we had confirmed with our processor that exchange orders were not being billed, we began notifying our customers.

We appreciate the opportunity to explain that the lack of billing was due to a bug in the software used by our credit card processor. This bug caused your exchange order to not be billed at the time of shipment and regrettably was not visible to us until recently.

It is never our intention to allow errors of this nature to occur and we are sorry if this has caused any inconvenience or confusion. The discovery of the lack of billing error was very concerning and we worked with our credit card processor to make certain it received top priority status. The processing company implemented an immediate correction to the software and we contacted the customers affected to alert them to the issue.

We appreciate your patience and understanding in this matter. Please do not hesitate to contact us if you have questions or concerns.Prescriptives POWDER BRUSH is extra plush and oversized for easy application. It will help you to blend and smooth out your powder to achieve a natural look. Use it to lightly dust powder over foundation. Then, use it again to remove any excess when face is completely done.We are writing to inform you that we have discovered an error that occurred with your Prescriptives Online exchange transaction. A systems error caused a billing omission and your account was not charged for the item(s) sent to you in exchange. We apologize for any inconvenience or confusion this may have caused.

We appreciate the opportunity to explain that the lack of timely billing was due to a bug in the software used by our credit card processor. This bug caused your exchange order not to be billed at the time of shipment and this was not evident to us until a recent internal systems audit was performed. The discovery of the billing omission was very concerning and we have worked with our credit card processor to make certain it received top priority status. The processing company implemented an immediate correction to the software.

Please be advised that the charge for the item(s) sent to you in exchange will be billed to your account within the next 5 business days. If you have any concerns regarding this action or if you believe that this action is being taken in error, please respond to this email and we will be happy to assist you.

Please be assured it is never our intention to allow errors of this nature to occur and we sincerely apologize for any inconvenience or confusion this may have caused. We appreciate your patience and understanding in this matter. Please do not hesitate to contact us if you have questions or concerns.Prescriptives ROUND BUFF BRUSH is the perfect tool for seamless application of all powder makeup - including foundation, bronzer and face powder. The luxurious hairs easily attract and hold the powder to provide an even application of coverage, while the special handle provides greater control and ease of application.Due to the recent merger of Federated and May Stores, some of our counter locations have closed and others have changed over to new department store brand names, such as Macy's. As business decisions are being made frequently regarding store changes, we are doing our best to update our database of store locations.

When we are provided with updates from our store partners or our valued customers, the necessary updates will be made. We thank you for notifying us with this information, and forwarded your email on to the appropriate individuals so they may make the correction.Prescriptives SOFT SHADOW BRUSH softly blends eyeshadow over eyelid to achieve a wash of color. Try sweeping a light shade like (insert recommended eyeshadow shade) across your eyelid for an instant eye-opening effect.We appreciate the opportunity to confirm that Gloss.com will be closing at the end of June 2007. After June 2007, we encourage you to visit the Prescriptives Web site at www.prescriptives.com to purchase your favorite Prescriptives products online.Dear:

We are writing to inform you that we have recently discovered an error that occurred with your Prescriptives Online exchange transaction, processed in MONTH, 2009. A systems error caused a billing omission and your account was not charged for the item(s) sent to you in exchange at that time. Please be advised that the charge for the item(s) sent to you in exchange, was billed to your account within the past week. If you have any concerns regarding this action please respond to this email or contact us at 1-866-290-6471 and we will be happy to assist you.

When we process a return/exchange package, we first will issue a credit for the items returned to the account used for the purchase and then we subsequently charge the same account for the amount requested for the exchange order. Two entries are made to the account for any return/exchanges that we process. You may confirm the validity of the recent charge by checking your credit card statement for the aforementioned month noting that only one entry was posted, a credit. No subsequent charge for the exchange order that was shipped was applied at that time. The recent charge reflects the amount of the exchange order.

Please be assured it is never our intention to allow errors of this nature to occur and we sincerely apologize for any inconvenience or confusion this may have caused. We appreciate your patience and understanding in this matter. Please do not hesitate to contact us if you have any questions or concerns.Prescriptives COLORSCOPE PLUSH BLUSH FOR CHEEKS AND LIPS is the perfect, portable choice anytime and anywhere. The weightless gel formula glides on and blends effortlessly to give skin a fresh, healthy flush in a sheer finish. Apply Plush Blush to cheeks for a sheer wash of dewy color and on lips to add a tint of natural color.We sincerely apologize that you were unable to submit your Custom Blend recipe on the online form; however we appreciate the opportunity to assist you further. Although the Custom Blend options are limited for Online ordering, if you are willing to adjust your recipe to fit the Online recipe form, we can arrange to have one of our Custom Blend Experts call you to discuss your options. If this is amenable to you, simply reply to this email with your preferred contact phone number and the best time to call during weekday business hours (EST) and we will forward it to a Prescriptive Custom Blend Expert so they may contact you directly.For a soft, natural look on your cheeks try Prescriptives COLORSCOPE CHEEK COLOR in ________. This new formula glides on evenly and blends smoothly for a naturally translucent finish. For your convenience, it fits into the Prescriptives MEDIUM REFILLABLE COMPACT.We apologize for any inconvenience that may have been caused due to the unavailability of >. Many shades are currently unavailable as we are incorporating new and exciting formulas and shades for fall! We are expecting to launch the new lip colors in September.

Since you enjoyed Lipstick in ________, we are pleased to inform you that a similar shade will be available online this September in our new Prescriptives Colorscope Lipcolor formula. The similar shade in Colorscope Lipcolor is _____, it is a .

We invite you to be the first to know about this new product launch by creating an account with Prescriptives Online. Once you have created an account, you'll receive monthly emails featuring news on the latest trends, newest products, application tips and techniques. Plus, you'll be the first to find out about exclusive offers, and special events.

Creating an account is quick and easy, just visit our Registration section at:

https://www.prescriptives.com/templates/user/register.tmpl?cm_mmc=CustServ-_-Registration-_-email-_-Prescriptives%20ProductTo give your cheeks a natural, healthy glow, try Prescriptives PRESSED POWDER LEAVES. It's a beautiful combination of layers of colorful cheek powders mixed and pressed together to create the perfect shade!I am happy to inform you that Prescriptives LIP SPECIALIST has not been discontinued. Due to the overwhelming response to Lip Specialist, it is currently not available for purchase online. Once this item becomes available for purchase, we will post it online.

As an alternative, you may wish to try Prescriptives INTENSIVE REBUILDING LIP SHAPER. It is a concentrated treatment that conditions, smoothes and visibly diminishes fine lines on the lips while enhancing your lips' natural color and size. Immediately, your lips will feel conditioned and appear more plump.

I know you will enjoy these Prescriptives product! For your convenience, I have included the link to this product below:

Skincare:http://www.prescriptives.com/templates/products/supercat.tmpl?CATEGORY_ID=CATEGORY2293&AD_ID=280&cm_mmc=CustServ-_-Analyst-_-email-_-SkincareThank you for your email and for your interest in our survey. You will receive an email soon from prescriptives@e.precriptives.com with a link to the survey. Please complete the survey by Friday, March 5, 2010 at 11:59 PM EST. We recommend adding the email address above to your address book to ensure delivery of the survey link. Thank you again for taking the time to share your thoughts with us. We look forward to receiving your valuable feedback.We are happy to assist you in selecting an exact match foundation/color perfect for you.

At Prescriptives we offer the unique service of COLORPRINTING which will identify your undertone. Once we determine your undertone we can find a foundation that exactly matches your skin, and design a color palette.

To locate the Prescriptives counter location nearest to you, please go to "Find Stores" on the link provided below:

http://www.prescriptives.com/home.tmpl

If a Prescriptives Counter is not accessible to you, please feel free to email us back with a description of your skin, eye and hair coloring by completing the questionnaire below. A Prescriptives Online Analyst will reply back with your personalized color recommendations.

1) While looking in a mirror at your cleansed facial skin, how would you best describe it?

a - yellow, sallow or olive in appearance.b - creamy, peachy or bronze in appearance.c - mostly pink everywhere.d - porcelain, rosy or eggplant in appearance.

2) When you touch your skin, does your skin get red?

3) Does your skin have redness in spots?

4) When does your skin look most "alive and uplifted"?

a - when you wear warm colors like orange, yellow, gold.b - when you wear cool colors like blues, reds, silver.

5) When looking at the inside of your arm would you say your veins are more blue or green?

6) Describe your skin tone from light to dark. One being the lightest, six being the darkest.

7) Do you prefer a sheer, medium or full coverage in your foundation?

8) At this time of year, how would you best describe the condition of your skin-dry, oily or normal?

9) If there was one thing you could change about your skin, what would it be?

10) With colors for your eyes, lips or cheeks do you prefer a natural, intensified or more of an evening look with your makeup?

We look forward to hearing back from you so that we can provide you with Prescriptives color recommendations best suited for you.We appreciate the opportunity to explain that Prescriptives.com is not closing at this time and is not currently offering products at a discounted price. We appreciate your understanding that we do not offer price-matching when our products are sold by other retailers.

We would like to invite you to learn about special shopping offers and more. It's quick and easy, simply add your email address in the "Sign Up For Email" field on our homepage and click submit.Prescriptives CUSTOM BLENDED FOUNDATION and POWDER is an exclusive service we offer at select Prescriptives Counters throughout the country. Prescriptives Custom Blended Foundation and Powder provides you with a product that is customized in color, coverage and formulation specifically for you. In order to customize a foundation and powder it is critical a Prescriptives Analyst work with you in person.

To find a Prescriptives Custom Blend Counter close to your home, visit our Store Directory on our site. Please note the counters offering Custom Blend will indicate this service next to the store name.We sincerely apologize for any confusion caused by the discrepancy between the sales tax charges on your order confirmation and the packing slip. It is never our intention to allow errors of this nature to occur and we are sorry if this has caused any inconvenience.

We appreciate the opportunity to explain that the error on the sales tax price on the packing slip is due to a systems issue. We are working with our technicians to resolve this issue as soon as possible.

Please be assured that the sales tax price shown on your original order confirmation and your credit card statement of $_.__ is correct and the amount that has been charged to your credit card. We appreciate your patience and understanding in this matter.Thank you for your inquiry regarding the refund that was issued for the returned item(s) from Prescriptives Online order #______. We appreciate the opportunity to assist you.

We have reviewed the original charges and have discovered that sales tax was not charged on the original order due to a systems error. This is the reason why the refund did not include sales tax. For additional confirmation that the original charges and the refund charges were equal, please refer to your credit card statement.

We have noted that the email confirmations and the invoice you received showed the total charge of which included sales tax of . We have confirmed that your credit card was actually charged , which did not include sales tax. We sincerely apologize for any confusion that may have been caused and wish to assure you that our engineers have corrected the systems issue.

If you have any questions or concerns, please do not hesitate to contact us via phone at 1-866-290-6471 or via email at PxOnlineService@prescriptives.com.Good news for you. We are only discontinuing one of the sizes of each of the formulas listed below.

Prescriptives ALL YOU NEED for NORMAL in the 1.7oz and Prescriptives All YOU NEED for OILY in the 3.4oz are being discontinued. However, we will continue to sell Prescriptives ALL YOU NEED for NORMAL in the 3.4 size and Prescriptives All YOU NEED for OILY in the 1.7 oz size.

Because you enjoy AYN Fast Acting, I know you will love Prescriptives ALL YOU NEED+ SPF 15 for NORMAL SKIN as your daily protection. It is a lightweight, refreshing moisturizer that delivers balanced 24-hour hydration for smooth, healthy, luminous skin that is comfortable all day long. It provides anti-oxidant protection, helps skin boost its natural collagen production to reduce the look of fine lines, reduces the appearance of skin discolorations, and helps soothe and calm irritated skin. It is dermatologist-tested, ophthalmologist-tested, non-acnegenic and oil-free.

To maximize the anti-oxidant benefits of All You Need SPF 15 and help your foundation to go on smoother and last longer, I recommend applying Prescriptives SUPER LINE PREVENTOR XTREME first. Apply 3 drops of Prescriptives Super Line Preventor Xtreme to clean skin. Next, apply one pump of Prescriptives All You Need+ SPF15 to the entire face every morning.We thank you for the time you took to share your thoughts and feedback regarding the redesigned Prescriptives Web site, it is truly appreciated. Please be assured that your feedback will be shared with the appropriate executives so that we can continue to improve your online shopping experience.We're sorry you were unable to locate Prescriptives ___________. Regrettably, ___________ was available for a limited time and has completely sold out at Prescriptives Online. You may be interested in an alternative product called ______ (be sure to describe the color here). We believe Prescriptives ________ will be a suitable product to meet your needs.

(Add product description here)It's great to receive feedback from our Web site visitors regarding our redesign and we are happy you like it. The time you took to share your thoughts, is truly appreciated.

We hope you'll continue to use and enjoy our Prescriptives products online. Don't forget... our site is updated at the beginning of every month with new products and more. We look forward to your future visits!We're sorry you were unable to locate your favorite Prescriptives product. Regrettably, Prescriptives __________has been discontinued and is no longer available. You may be interested in an alternative product called Prescriptives ______. It is the closest match that we can recommend for your needs. You may wish to visit your local Prescriptives counter where one of our trained Analysts will be happy to demonstrate this product for you, and discuss your individual needs further. We are concerned when a consumer's favorite is no longer available to her and we appreciate your taking the time to let us know your preferences and concerns. Your comments are important to us, and they will be forwarded to our Marketing and Product Development Departments. We have also forwarded your email on to our Consumer Communications Department so that they may address the product's availability. Please note, you will be contacted directly by Consumer Communications, via email, if they were successful in locating any remaining quantities for you.We sincerely apologize for any inconvenience that may have been caused. We are working with our technical team to determine the cause for the error you have encountered. Please be assured that we will contact you once the issue has been resolved so you may participate in the survey. Thank you for your patience and understanding.Please be aware that you may experience longer than usual wait times for our Gone But Not Forgotten toll-free number due to an increased volume of calls. If you prefer you may contact them at consumercare-us@gcc.gbnf.estee.com. Thank you for your understanding.Thank you for successfully completing the Presriptives Survey.

We appreciate the opportunity to explain that all successful participants will receive their gift within 6-8 weeks. If you do not receive your gift within this timeframe, please let us know and we will be happy to assist you further.

We thank you for your loyalty to Prescriptives.We sincerely apologize that you experienced difficulty reaching the Prescriptives Gone But Not Forgotten staff via their toll-free phone number. Due to a surge in call volume, you may experience extended phone wait times. As an alternative, you may also submit your request via email at consumercare-us@gcc.gbnf.estee.com. We sincerely appreciate your understanding and patience.We sincerely apologize for any inconvenience that may have been caused. We appreciate the opportunity to inform you that you will be receiving the three (3) alternate samples listed below:

Sample-Lash Builder MascaraSample-Slp Xtreme 15 Ml Travel SizeTravel Soft Shadow Brush

You should be receiving these samples shortly.We're sorry you were unable to locate Prescriptives ___________. Regrettably, ___________ was available for a limited time and has completely sold out at Prescriptives Online. You may be interested in an alternative product called ______ (be sure to describe the color here). We believe Prescriptives ________ will be a suitable product to meet your needs.

(Add product description here)

We are pleased to also inform you that it's possible that your discontinued item may still be available via our Gone But Not Forgotten Program. You may contact this team at 1-800-216-7173 for discontinued products. They will do their best to locate this item for you.Thank you so much for taking the time to complete the survey. Your feedback is important to us and we appreciate the opportunity to learn how you feel about Prescriptives, so we can serve you better right now and for the near future.I am happy to inform you that we have a section on our web site called "Last Chance". Here you may find products that have recently been discontinued, or were only available for a limited time. At this time, I was able to locate ________ for you in "Last Chance" section. However, quantities are limited and selection does vary.

http://www.prescriptives.com/templates/products/multiproduct.tmpl?CATEGORY_ID=CATEGORY3866&AD_ID=271&cm_mmc=CustServ-_-Analyst-_-email-_-Last%20Chance

Should you be unable to find your favorite product in the "Last Chance" section, you may also be interested in an alternative product called______. It is the closest match that we can recommend for your needs. You can find more information about this product on the Prescriptives Web site at: http://www.prescriptives.com in the _______ section.Regrettably, we are unable to create a recipe for a Prescriptives Foundation that is sold out and no longer available. We sincerely apologize that your favorite Prescriptives product is sold out and is no longer available for purchase online. However, we are pleased to inform you that it's possible that this product may still be available via our Gone But Not Forgotten Program. You may contact this team at 1-800-216-7173 between the hours of 9:00 a.m. - 4:30 p.m. EST Monday-Friday for discontinued products. They will do their best to locate this item for you.

While this item is no longer available online, we hope you will allow us to provide you with alternate product recommendations from our family of Estee Lauder Companies brands so that we may continue to serve you in the future. Therefore, we invite you to speak with one of our Representatives who can provide you with about alternative products and shades that will suit your needs.

Our Corporate Consumer Communications toll-free numbers are listed below along with the hours of operation:

EL - 1-866-378-3301 from within the U.S. or Canada Monday through Friday 9:00am - 5:00pm Eastern TimeCL - 1-866-707-2100 from within the U.S. or Canada Monday through Friday 11:00am - 5:00pm Eastern TimeMAC - 1-800-387-6707 (choose option #6) from within the U.S. or Canada Monday through Friday 9:00am - 5:00pm Eastern TimeBB - 1-888-303-7615 from within the U.S. or Canada Monday through Friday 11:00am - 5:00pm Eastern Time

We hope you will allow us the opportunity to assist you further.Thank you for your interest in participating in our survey. While we would have loved your input, unfortunately, the survey closed as of Friday, March 5, 2010 at 11:59pm. Our Prescriptive Consumer Care Team is happy to assist you with any other questions or concerns. Please feel free to contact us at 1-877-819-2968.For beautiful lashes that go beyond long without clumping or spiking, I recommend Prescriptives BEYOND LONG MAXIMUM LENGTH MASCARA. This groundbreaking formula nearly doubles your lash length and is smudge and flake proof. It deposits rich color for maximum extension, instantly creating exaggerated length for even the shortest lashes. You will love the way your eyes look!Prescriptives COLORSCOPE CREAMY EYE COLOR can be worn alone or under Colorscope Powder Eye Colors. Colorscope Creamy Eye Colors are water-resistant, non-creasing, non-streaking, long wearing and ophthalmologist-tested. Apply with Prescriptives CONCEALER BRUSH or finger tips.For a Soft ( Bright or Bold) eye, I recommend Prescriptives COLORSCOPE EYE COLORS in ________, __________ and _________. This long wearing formula offers a soft, smooth finish that glides easily on skin and blends evenly for an incredibly silky feel. These irresistible shadows adhere better to the skin to provide longer wear. Colorscope Eye Colors are available in three versatile new finishes: matte, shimmer and hi-shimmer.

Pick one single shade to fit in the SMALL COLORSCOPE REFILLABLE CUSTOM COMPACT or mix and match eye and cheek color shades to create your own MEDIUM or LARGE Colorscope Refillable Custom Compact.To lengthen the look of your lashes and provide definition to your eye area try Prescriptives DELUXE EYE PENCIL in ______. It has a lightweight silicone formula that helps color blend easily, sets in seconds and will not smudge or crease. They are even self-sharpening!

Here's a tip for your Deluxe Eye Pencil. The long lasting formula has a large concentration of water in it and rolls in an upward direction only. Because of this, I recommend rolling your pencil up in very small increments. By doing so, you will lengthen the life of your pencil.Prescriptives FALSE EYELASHES MASCARA thickens, lengthens and conditions your lashes, keeping them feeling healthy and smooth. Plus, our special brush curls your lashes to achieve a natural and velvety finish, allowing you to achieve a perfect application.Prescriptives GROOM STICKS FOR BROWS are self sharpening eyebrow pencils that are designed to define, shape and groom brows. They are long wearing and the color stays true all day. Groom Sticks are sweat, humidity and water resistant. They are Dermatologist and Ophthalmologist-tested. Available in Espresso (Soft Black), Cocoa (Deep Brown), Clove (Medium Brown) and Hazelnut (Soft Blonde).Prescriptives HERE TO STAY MASCARA is our first & only water-proof mascara! It is a 24-hour longwear mascara that lifts and defines lashes with a soft glossy finish. It uses a flexible comb brush to easily build lashes with clump-free results. It is smudge-resistant, flake-resistant, safe for contact lens wearers and ophthalmologist tested.Prescriptives LASH BUILDER MASCARA BASECOAT enhances your lashes with an undercover conditioning basecoat that lengthens, defines and maximizes your mascara's full potential for l