xo stats user guide...• account – account number associated with the access circuit. • asset...

© 2018 XO Communications Services, LLC - a Verizon Company. All rights reserved. XO Stats: User Guide / 1

XO Stats

User Guide Monitor your circuit performance, troubleshoot, and plan future network capacity requirements


XO Stats XO Stats is a web based portal for Verizon business and wholesale customers using XO services to monitor circuit performance, troubleshoot, and plan future network capacity requirements.

• Track your circuit usage and ESIP session utilization with insight from graphs and reports.

• Monitor circuit availability and hold us accountable for contracted Service Levels.

• Identify and troubleshoot circuit issues.

What XO Stats Does XO Stats gathers circuit information from networking devices used inside the XO network infrastructure.

• The XO network captures all inbound and outbound traffic for your Internet, data and VOIP services, collected from the XO network edge routers.

• XO Stats presents your traffic information in daily, weekly and monthly graphs and charts. With helpful reports, you can better understand trends, find problems and make informed network planning decisions.

• Reporting information is retained for approximately 6 months.


Contents 1. Accessing XO Stats ............................................................................................................... 4

2. Utilization Stats ...................................................................................................................... 5

3. XO Stats Home Page ............................................................................................................. 6

Uptime Deviation Events in the last 7 days ............................................................................... 8

Circuit Thresholds Exceeded in the last 14 days ...................................................................... 9

Changing Threshold Defaults .................................................................................................. 10

4. XO Utilization Reporting Home – Search ............................................................................ 11

5. Understanding Usage Graphs ............................................................................................. 14

Daily Usage ............................................................................................................................ 14

Monthly Usage ....................................................................................................................... 15

6. Download Data as a CSV File ................................................................................................... 20

Download Data as a CSV File ................................................................................................. 20

Download Graph as a PDF file ............................................................................................. 20

7. Circuit Information .............................................................................................................. 21

Monthly, Weekly, and Daily Graph Table .................................................................................... 21

8. Dashboard .......................................................................................................................... 22

9. Additional Reports .............................................................................................................. 24

Inventory Report ...................................................................................................................... 25

ESIP Concurrent Sessions .................................................................................................... 26

Ethernet Hub (Ehub) / Endlink ................................................................................................. 26

10. Service Level Report ........................................................................................................ 27

XO Service Level Scorecard – Layer 3 ................................................................................... 27

11. Diagnostic Tools ............................................................................................................. 29

Traceroute Test ...................................................................................................................... 29

PING Test ............................................................................................................................... 29

BGP Route Test ....................................................................................................................... 30

Bandwidth Meter ..................................................................................................................... 30

12. My Profile .......................................................................................................................... 31

13. Help .................................................................................................................................. 34

14. Supported XO Products ................................................................................................. 34


1. Accessing XO Stats

• Log in to MyXO (https://portal.xo.com).

• From the menu at the left, select Network.

• You will see two options:

o Utilization Stats, a summary of the capacity levels of your circuits

o XOSTATS, an in-depth set of interactive reports with additional metrics, views and graphs.

Not registered for the myXO customer portal yet?

Log in to MyXO (https://portal.xo.com)

Click on Register Today.

To complete your registration, you will need your account number (it’s on your invoice).

Need help? XO services Customer Care:

[email protected]

800 424-0583

https://portal.xo.com/

https://portal.xo.com/

mailto:[email protected]


2. Utilization Stats Under the Network menu on the myXO home page, Utilization Stats is a high level summary of the capacity of Access Circuits on your Account, at a glance. The default summarizes the prior 30 days’ activity. Use XO Stats for more recent and detailed information.

• Account – account number associated with the Access Circuit.

• Asset Name (Access circuit ID) – if the high utilization threshold has been reached over the last 30 days, creating a threshold alarm, it will display in this field.

• Service – subscribed service for the circuit.

• Config Speed – subscribed bandwidth for the circuit.

• Capacity. Percentage of capacity utilized most of the time (bursts/spikes excluded). Specifically:

o Green – 0-50% utilization during the prior 30 days

o Yellow – 51-75% utilization during the prior 30 days

o Red – 76-100% utilization during the prior 30 days. There is a handy link to request a circuit upgrade if you need to expand your circuit capacity: “Upgrade”.


3. XO Stats Home Page

The Navigation bar (Nav bar) at top stays present on every XO Stats page.

The SubNav bar directly below the Nav bar displays options available for each Nav bar selection.

XO Utilization Reporting Home

• Got 30 circuits or fewer? Simply click the “View All” Box. XO Stats automatically sorts

alphabetically by state, then city, then address.

• More than 30 circuits? Use the Search field:


Available searches:

• WAN IP address – enter the IP address.

• Customer Name / Address – to find circuits at a specific location. Type in a

keyword or text from your customer name or address and click Search to

find the closest match. (Most Popular option)

• Case ID / PSR Number – use your order number to search.

• LL Circuit ID – Enter a partial or full circuit ID to search for your circuit and the

system will present the closest match.

• STag ID – commonly used for VPLS circuits.

• CTag ID – commonly used for VPLS circuits.

• Circuit Customer Grouping – if you have a large number of circuits (dozens)

and you have grouped them, you may search for them here.


Uptime Deviation Events in the last 7 days

If you have purchased Managed Router service, you will see any Circuits that

experienced an outage in the prior 7 days.

Managed Services (MS) Uptime Deviation Features (Managed Router service):

Features include:

• Additional XOStats circuit monitoring to identify if a MS circuit goes down - not due to network maintenance, MAC’s or disconnect.

• Creation of a Remedy ticket

• Customer notification of a Remedy ticket in MyXO

• Additional XOStats reports to view Uptime Deviation event details

Home page events in the last week are shown above.


Circuit Thresholds Exceeded in the last 14 days

The XO Stats home page also shows you any Circuits that have exceeded at least one of 5

pre-set thresholds over the previous 14 days.

Four of the five thresholds monitored have a default defined, which can be changed (see

instructions under “My Profile” page 31). ESIP sessions do not have a default and thresholds

must be customer defined.

The five thresholds monitored are:

• High Circuit Utilization. The default value is 80%.

• Low Circuit Utilization. The default is 0%, and this threshold is triggered if no

data passes across the circuit (not even the keep alive signal). This generally

indicates a down circuit condition. The default is set to generate an alert after 5

consecutive 5-minute periods with no usage. For customers that subscribe to

the Managed Router service, more robust reporting is available in the Uptime

Deviation report – see above: Managed Services (MS) Uptime Deviation Features

(Managed Router service).

• Error Packets. The default is set to 90 errored packets. XO Stats takes a

snapshot of packet errors that have been counted in the PE router’s register

every 5 minutes. The register is reset to zero after each 5 minute snapshot. An

alert is generated when two snapshots in a row show 90+ errors.

• Discard Packets. The XO network edge router takes a snapshot of packet

errors every 5 minutes. An alert is generated when two snapshots in a row show

90 errors, and the threshold is exceeded in the second snapshot (in this case, by

the 91st packet in the second snapshot). The register is then re-set to zero.

• ESIP sessions. The threshold must be customer defined. This metric is

triggered if the number of ESIP sessions exceeds the set threshold.


Changing Threshold Defaults

You may change pre-set thresholds (defaults) under ‘My Profile’ from the Nav bar at top.

From the SubNav bar, select ‘Update Threshold Setting’ to adjust the pre-sets for:

• High Circuit Utilization

• Low Circuit Utilization

• Error Packets

• Discard Packets

From the SubNav bar, select ‘Update ESIP Threshold Setting’ to adjust the default pre-sets for ESIP.

While the high circuit utilization value is a percentage, ESIP sessions reflect the actual number of

sessions.


4. XO Utilization Reporting Home – Search

Understanding the search results.

• Utilization: Displays a graph indicating the level of circuit uti l ization. If there is only one VLAN on

this physical circuit, it will show the entire circuit utilization statistics. If there are multiple VLANs, it

will only show the usage of the VLAN indicated in the column on the left. To view usage on the entire access circuit (usage across all VLAN) use the Circuit Utilization link.


• VLANs are identified as:

VLAN IDENTIFIER TRAFFIC TYPE

DIA-VC DIA traffic

DMZ-VC Hosted Security DMZ traffic

HUB-OUT-VC IPVPN Hub and Spoke Topology – Hub Site Inbound traffic

HUB-IN-VC IPVPN Hub and Spoke Topology – Hub Site Outbound traffic

SIP-VC SIP trunk traffic (inclusive of DIA traffic)

SPOKE-VC IPVPN Hub and Spoke Topology – Spoke site traffic

ECH-CKT-VC Hosted PBX traffic (product previously Enterprise Cloud Hosted)

ESIP-2WAY-OUT-VC ESIP-2way VoIP traffic (Trunk Group)

MESH-VC IPVPN Full Mesh VPN traffic

VSI-VC VPLS traffic

ESIP-CKT-VC ESIP traffic (inclusive of IPVPN traffic)

ESIP-INBOUND-VC ESIP (inbound only to customer) VoIP traffic (Trunk Group)

FLEX-VC IP FLEX traffic (inclusive of DIA traffic)

ESIP-VC ESIP VoIP Traffic

• Expanded Reporting: Clicking on this link brings up a page allowing the ability to create a custom

report based on several attributes for a variable date range.


• Circuit Utilization: If a circuit has multiple VLANs, clicking this link will bring up the aggregate usage

for all VLANs on that physical circuit.

• Site Utilization: If a location has multiple physical circuits, clicking this link will bring up the

aggregate usage for all circuits at that location.

• LAG: if a location has LAG circuits, there is a hyperlink provided to see usage on the entire LAG

group.

• Availability: Displays a graph indicating the availability (uptime vs. downtime) of the circuit during

the reporting interval.

• Error: Displays a graph reporting the errored packets, if any, on the circuit during the reporting

interval.

• Discards: Displays a graph reporting packets discarded during the reporting interval.

• Customer/Site: Allows you to modify the default site name if you wish the report to display a

different name. This is helpful if you wish to identify a site by something other than the address.


5. Understanding Usage Graphs To view the graphs, click on one of these options: Utilization, Site Utilization and Circuit Utilization. Usage graphs are available for daily, weekly or monthly, displaying up to 6 months’ prior data. Note: All graphs are displayed in the Central Time Zone.

Daily Usage

The above graph was selected by clicking the “Circuit Utilization” link.

To view usage for each VLAN, click on the “Utilization” link.

In (From Customer) – data that flows into the internet from the

customer

Out (To customer) – data going into the customer

from the internet


Monthly Usage

XO Stats records circuit statistics on a daily, weekly and monthly basis. Information is displayed in a

Line Graph based on a linear scale. Graphs are auto-scaled according to the range of output,


automatically adjusting the y-axis (usage) to meaningfully reflect the amount of data shown on each

graph.

The output of each graph displays data labeled as Input, Input 95Peak, Output, and Output 95Peak.

• In: Input is read as data that flows into the XO network from the customer’s site and is represented by a solid green line.

• In 95Peak: Input 95Peak represents the highest 95th percentile of data sent for the given time period. This data will fluctuate as the time graphed period changes from daily, weekly and monthly. Input 95Peak is represented by a straight black line.

• Out: Output is read as data that flows out from the XO network to the customer site and is represented by a solid blue line.

• Out 95Peak: Output 95Peak represents the highest 95th percentile of data sent for the given time period. This data will fluctuate as the time period graphed changes between daily, weekly, and monthly. Output 95Peak is represented by a straight blue line.

• Kbits per Second: Kbits Per Second bar represents the throughput for the customer’s circuit in Kilobits and is located on the left-hand side (Y axis) of the linear graph.

Note: For higher capacity circuits, use the link “Convert from Kbps to Mbps” below the linear graph. You may also convert to % utilization. Time Line Bar: The Time Line Bar at the bottom of the graph (X axis) provides the time metric based on the report period selected (daily, weekly, or monthly). By default, XO Stats shows a day graph (24 hours) for the current day.


The above example shows 100% circuit availability.


In the above example, there are no packet discard errors.


In the above example, there are no circuit errors.


6. Download Data as a CSV File

Download Data as a CSV File

XO Stats allows users to download a comma separated value (CSV) file from the reporting period

linear graph. To begin the download, click on the hyperlink labeled Download this data as CSV

format located below the linear graph.

The CSV output file displays several pieces of information related to the reporting period, beginning

with date and time. Data is shown in 5 minute increments for daily stats, and in hourly increments for

weekly and monthly stats.

The CSV file column “inkbits” represents incoming kilobits. This represents the traffic from the

customer’s site to the XO network.

The CSV file column “outkbits” represents outgoing kilobits. This represents the traffic from the XO

network to the customer’s site.

Download Graph as a PDF file You can save the graph as a PDF file, by clicking on “Download this data as PDF format.”


7. Circuit Information Just below the linear graph is a table that provides a quick synopsis of usage information. This table

shows information for the current reporting period. Also shown is the average, 95 peak and

maximum usage for input and output traffic.

Monthly, Weekly, and Daily Graph Table

Click on links for month, week or day to view the respective graph displaying up to 6 months’ prior

traffic information.

You can also click on Previous Day or Next Day, Previous Week or Next Week, or Previous Month or Next Month.


8. Dashboard

The dashboard gives a top ten list of your circuits based on 5 factors, over the past 7 days. By default top circuit stats include all of your circuits. You may filter by circuit grouping as well.

• Provides customers/internal users with view of Top % usage circuits, Top % utilized threshold alert circuits, Top errored threshold alert circuits, Top % Availability Issue circuits, and Circuits with most % Utilization Variance circuits.

• Filter by company name/address, circuit grouping


• Top Circuit Percent by Utilization last 7 days: This is a list of circuits with the highest

utilization over the last 7 days. Click on the site name to see the circuit’s current utilization.

• Top Circuit Utilization Threshold Alarms last 7 days: This is a list of circuits with the

highest number of utilization alarms in the last 7 days. Click on the site name to see the circuit’s current utilization.

• Top Circuit Errors Threshold Alarms last 7 days: This is a list of circuits with the highest

number of errors in the last 7 days. Click on the site name to see the circuit’s current errors.

• Top Sub Interface Availability Issues over the last 7 days: This is a list of circuits with the

most availability issues in the last 7 days. It shows the circuit’s site name and the percentage availability. Click the site name to see the circuit’s current availability

• Top Sub Interfaces with Most Usage Variance last 7 days: This is a list of circuits with the

most variance in the 95th % utilization, from the last current week to the previous week before last. It shows the circuit’s site name and the actual variance in/out and variance percentage in the last 14 days. Click on the site name to see the circuit’s current utilization.


9. Additional Reports

There are various additional reports, both on demand and recurring.

NOTE: Your view many differ! The reports list you see online reflects the reports available to you based on your network structure, the services you subscribe to, and your online permissions.


A few key reports are shown below.

Inventory Report

You don’t need to fill out the fields, just click Search, and the Inventory Report will populate (below):


ESIP Concurrent Sessions Retrieve and report concurrent ESIP sessions for specified trunk group and timeframe.

Ethernet Hub (Ehub) / Endlink Displays the Ehub capacity and associated Endlinks ordered capacity.


10. Service Level Report XO Service Level Scorecard – Layer 3

The XO scorecard is not customer or circuit specific, but denotes the parameters of the reported


attributes within the XO network, measured from edge to edge. If XO is within its contractual

obligation, the scorecard shows green Compliant status. If XO is not within its contractual

obligations, the scorecard shows red Non-Compliant status. If a non-compliant status is reported,

you must call XO Customer Care within five days after the end of the full reporting month. A full

reporting month is 30 to 31 days from the first day of the month. The Actual column represents the

attained performance level of that particular attribute during the previous calendar month. To drill

down to a specific day/week/month, click on the parameter you wish more detailed information

on.

Other features of the scorecard include:

• Latency: This field reports the time it takes for data to travel over the XO

services network between XO POPs. The two metrics shown are Actual

and Contracted. Actual will display the time data is actually travelling over

XO Communications network. Contracted will always display the

contractual obligation of 65 milliseconds average or less. The Latency text

doubles as a hyperlink. When clicked, it will take users to a Line graph

displaying the throughput against the 65 millisecond average. Latency

milliseconds represented by green line.

• Packet Loss: This field displays a percentage of packet loss against all

traffic during the reporting period. Packet Loss attributes to the latency of a

circuit. It is reported solely as a value-added feature and has no bearing on

a Service Level Agreement contained in the customer contract. The Packet

Loss text doubles as a hyperlink, when clicked it will take the user to a Line

graph displaying the packet success rate average for reporting period. The

packet success rate is represented by blue l ine.

• Jitter: Jitter is a measure of how much a ping varies over a period of time.

Lower jitter is better because it means your pings and connection are more

stable. It is reported solely as a value-added feature and has no bearing on

a Service Level Agreement contained in the customer contract. The Jitter

text doubles as a hyperlink, when clicked it will take the user to a Line graph

displaying the jitter average for reporting period.


11. Diagnostic Tools

The Diagnostic Tools page allows users to test the XO network from within the XO Core router.

Four tests are available: Traceroute, PING, BGP route and Bandwidth Meter.

Traceroute Test The Traceroute test displays XO Network route

information from the multiple XO Core routers to

which you are connected. To perform this test, select

an XO Core router from the Core Node drop-down

menu and then enter the public IP address you want

to test in the Destination field. Once this information is

entered, click on the Get Results button. The output

of this test will be displayed in the Results window

provided on the Traceroute page.

PING Test The PING test available in XO Stats displays XO

Network route information from the multiple XO Core

routers to which you are connected. To perform this

test, select an XO Core router from the Core Node

drop-down menu and then enter the public IP address

you want to test in the Destination field. Once this

information is entered, click on the Get Results button.

The output of this test will be displayed in the Results

window.


BGP Route Test The BGP Route test will display the BGP

broadcast internal to the XO Network

and to any external ISP with which the

route needs to communicate. Information

in the results page will show various IPs

internal to XO’s backbone and/or

external ISP. Community systems and

Autonomous Systems that are

responsible for broadcasting BGP routes

are also displayed. You can choose a

Core Node and enter an IP address in the

Prefix field. To execute, click the Get

Results button.

Bandwidth Meter You will be redirected to the Verizon Speed Test Webpage. Metric Readings will be reflective

of the location/facility you are signed in from and not necessarily the bandwidth of the XO

circuit/network.


12. My Profile My Profile is where parameters are set for threshold notifications, both in setting the threshold

values, and setting up email distributions where those alerts are to be sent.

Under My Profile, there are three sub menus.

• Notification Information allows for customer to enter email addresses (up to 200

characters) for individual parameters, or all parameters. The customer may also select the

frequency for sending notifications: hourly/daily/weekly/monthly.


• Update Threshold Setting allows the customer to change the default values for each of

the 4 parameters listed. The customer may also change the default value in the Count

column.

XO polls the network in 5 minute snapshots. A series of sequential snapshots in which the

threshold was exceeded will cause an alert to be sent to the customer. The customer can

determine the number of snapshots in sequence to trigger such an alert. The default for all

4 parameters is set to 2 snapshots, but may be modified.

These values are applicable globally to all of the customer circuits, but per the instructions

on the bottom, you can set them circuit by circuit, if required.


• Update ESIP Threshold Setting allows the customer to create a threshold for ESIP

sessions. There is no default, the customer must input both a value (number of sessions,

not a percent) and a count. These values are applicable globally to all of the customer

circuits, but per the instructions on the bottom, you can set them circuit by circuit, if

required.


13. Help

This user guide is contained within the online Help function for your convenience.

14. Supported XO Products

The following products are supported in XO Stats:

• Dedicated Internet Access (DIA)/Burst DIA

• DIA LAG (Link Aggregation Group)

• MPLS IPVPN / IPVPN LAG / Burst MPLS / Cloud Connection / MTNS

• VPLS/Burst VPLS

• Enterprise SIP - ESIP

• SIP Trunks

• Hosted Security

• IP Flex

• Ethernet Hub – Ehub

• Managed PBX

• Inbound NNI Service

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