This guide was created to assist organizations and members of Azure Advisors

that are experiencing issues accessing the online community, help identify the

root cause of the issue and possible solutions or locate appropriate support.

NOTE: If you are an employee of Microsoft, these steps will not help you. Please

file a ticket with MSIT: https://microsoft.sharepoint.com/sites/itweb/

Content

Troubleshooting Steps

Frequent Scenarios

Help Resources

Troubleshooting Steps

Please go through the questions and steps listed below or navigate to the end for FAQ’s

and common scenarios.

1. Does your company Utilize O365?

- Yes. Proceed to Step 3. Because your organization subscribes to O365, then your

organization has a Yammer network, as Yammer is automatically provisioned with all O365

subscriptions. To access/join an external Yammer network such as Azure Advisors, your

Yammer profile in your organizations home Yammer network must be active.

- No. Proceed to Step 2.

2. Contact Cloud Platform Advisors via email eecrmval@Microsoft.com with the following details:

- Copy and Paste this url: www.Yammer.com/AzureAdvisors into an InPrivate browsing

session and take a screenshot of the landing page. Then take a screenshot of all

subsequent pages through your completion of the requested steps.

When taking the screenshots, please ensure that the full URL in the address bar at the top of the

browser is visible.

Yammer Troubleshooting for Organizations and Members of Azure Advisors

3. Can you access your Yammer profile on your organizations home network?

- Yes. Proceed to Step 4.

- No. Please reach out directly to your organizations IT Department to activate your Yammer

profile. To access/join an external Yammer network such as Azure Advisors, your Yammer

profile in your organizations home Yammer network must be active. When you can access

your Yammer profile, please contact Cloud Platform Advisors via email at

eecrmval@microsoft.com to resend your Azure Advisors invitation.

4. Is Azure Advisors an available option in the external network section within the Settings and

more menu of Yammer?

- Yes. If you see Azure Advisors as an option, please click on it to confirm that you can access

Azure Advisors. If you are unable to access Azure Advisors, proceed to Step 5.

- No. Proceed to Step 5.

You can view your available external networks by logging into your Yammer profile on your

organizations Yammer network and clicking on the Settings and more icon at the top of the left

rail:

5. Confirm your organizations Yammer External Network Settings.

Many organizations have Yammer settings that restrict users from joining external networks

without admin approval. If your organizations settings reflect this option, then you will not be

able to join Azure Advisors without administrator approval. In addition this setting may also

cause impede you from receiving the Azure Advisors Yammer invite via email and may reroute

you to your organizations home Yammer network each time you attempt to login to Azure

Advisors.

- If admin approval is required, proceed to Step 6.

- If admin approval is not required, proceed to Step 7.

To confirm your organizations Yammer External Network Settings, navigate to

https://Yammer.com/YourOrganizationsDomain.com/admin/directory and contact one of the

Verified Admins listed to confirm whether the following setting is enabled:

- require admin approval for YourOrganizationsDomain members to join other companies’

external networks

6. Your company requires admin approval to join other companies’ external networks

If your organization has selected to require admin approval before members can join other

companies’ external networks and they are:

- Willing to provide approval: Direct the Yammer Admin to the following url to approve

your request: https://www.yammer.com/YourOrganizationsDomain.com/notifications

Visit this help article for more guidance on approving these requests.

- Not willing to provide approval: Contact Cloud Platform Advisors via email at

eecrmval@Microsoft.com for next steps.

7. Verify E-Mail address associated with Yammer profile

It is common that individuals Yammer profiles are associated with a different or legacy E-Mail

alias than the one used to receive E-Mail and/or login to corporate domains. In such cases, the

individual will not be able to join Azure Advisors, as there is a mismatch between the E-Mail

that was used to invite them.

Once you have completed the steps below, proceed to Step 8.

To discover the E-Mail address associated with your Yammer Profile follow the steps

below in order:

I. Sign out of all Microsoft online services

You may be signed in to another Microsoft online service, and this may be preventing you

from signing out. If this is the case, sign out of all Microsoft online services. To do this, follow

these steps:

• Go to https://login.microsoftonline.com/logout.srf and then sign out if you haven’t already.

• Go to https://login.live.com/logout.srf and then sign out if you haven’t already.

II. Clear cookies from the web browser

Clear cookies from the web browser, and then try signing out again. The steps for doing this

vary, depending on the browser that you're using. For more information, see the following

resources:

• If you’re using Internet Explorer, see the following Microsoft Knowledge Base article:

How to delete cookie files in Internet Explorer https://support.microsoft.com/en-

us/kb/278835

• If you’re using Safari, go to the following Apple websites:

Safari on Macintosh http://support.apple.com/kb/ph11920

Safari on iOS http://support.apple.com/kb/ht1677

• If you're using Google Chrome, go to the following Google website:

Manage your cookies and site data

https://support.google.com/chrome/answer/95647?hl=en

• If you’re using Mozilla Firefox, go to the following Mozilla website:

Delete cookies to remove the information websites have stored on your computer

http://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-

stored?redirectlocale=en-US&redirectslug=Deleting+cookies

III. Sign into O365: https://login.microsoftonline.com

IV. In the upper left-hand corner of your screen, click on the Apps Icon, and then on the Yammer

Tile

*Note: If you do not see a Yammer tile here, then you are missing a Yammer license. Please direct your companies O365 Company Administrator to the following link for instructions on assigning new licenses. If you do not know who your O365 Company Administrator is, contact your IT Department: https://support.office.com/en-us/article/Manage-Yammer-user-licenses-in-Office-365-34a67e3a-3fd8-4e54-bffb-dd5ad0e48590

V. Click the Settings and more icon in the left-hand rail, and then select your name. On the far right of the screen is a section that is titled INFO. Note the E-Mail address.

8. Contact Cloud Platform Advisors via E-Mail eecrmval@Microsoft.com with the following details: • Answers to Steps 1-7 above, including Step 2.

Frequent Scenarios

Below is a list of scenarios that happen frequently.

I have not received the Yammer invitation for Azure Advisors.

The Yammer E-Mail invitation is sent from Notifications@Yammer.com and often lands in the Junk

Folder, please check your Junk Folder to confirm it wasn’t sent there.

This can be caused by a variety of reasons. Please contact Cloud Platform Advisors via E-Mail at

eecrmval@Microsoft.com with the information requested in Step 8.

I received the Yammer invitation for Azure Advisors and when I try to login I receive a message that

says, “We’re sorry, you don’t have access to Yammer.”

This error message is because your organization has an O365 subscription, and a Yammer network

but you have not been issued a Yammer license. Your organizations Yammer administrator can

provide you with a Yammer license by following the instructions provided in the following link:

https://support.office.com/en-us/article/Manage-Yammer-user-licenses-in-Office-365-34a67e3a-

3fd8-4e54-bffb-dd5ad0e48590

I received the Yammer invitation for Azure Advisors and when the page renders I receive a message

that says, “This network is private. Membership must be approved by an admin. Request an

Invitation.”

This error message is caused for a variety of reasons such as a pending or suspended Yammer

profile on your organizations home network or by a mismatch between the E-Mail that Cloud

Platform Advisors used to invite you to Azure Advisors, and the E-Mail that is associated with your

Yammer profile on your organizations Yammer network. Please follow the steps outlined in Step 8

above and contact Cloud Platform Advisors via E-Mail eecrmval@Microsoft.com with the

information.

I received the Yammer invitation for Azure Advisors and when the page renders I receive a message

that says, “This network is private. Membership must be approved by an admin. Request an

Invitation.”

This error message is typically caused by a mismatch between the E-Mail that Cloud Platform

Advisors used to invite you to Azure Advisors, and the E-Mail that is associated with your Yammer

profile on your organizations Yammer network. Please follow the steps outlined in Step 7 above

and contact Cloud Platform Advisors via E-Mail eecrmval@Microsoft.com with the information.

I received the Yammer invitation for Azure Advisors, but each time I click on the link to accept the

invitation and login with my E-Mail I am automatically rerouted to my organizations Yammer network.

This is typically due to your organizations External Network Settings requiring admin approval for

users to access external networks. Please follow the instructions outlined in Step 5 above.

Help Resources Yammer Support Options

Contact support for business products (O365) - Admin Help

Yammer Admin Guide

Yammer Admin Center

Microsoft Premier Online Support

Contact Cloud Platform Advisors