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Yassin Mostafa El BouriniAge: 36
158 G Hadayek El Ahram
Khofo Entrance
Cairo, Egypt
E-mail:[email protected] Phone: +2 012 2224444
Resume
CAREER OBJECTIVE
My objective is to obtain a challenging position in an esteemed organization in the
telecommunication industry Financial Risk Management field including Fraud, Revenue
assurance, Credit & Collections, whereby my knowledge and experience can be applied in
building Revenue Assurance and Fraud countermeasures into processes, services, product and
systems to maximize/optimize revenues and profitability while maintaining customer care touch
points and customer service standards commercial objectives.
SUMMARY OF EXPERIENCE
14 years of experience in the field of telecommunication and banking, in specific to Fraud,
Revenue Assurance, Credit/Collections, Customer care and payment processing.
Experience in managing projects and complex technical deployments and system
implementation.
Rounded broad experience gained by moving across several roles and functions both nationally
and internationally gaining experience in Risk management, commercial, customer care, strategy,
technical and finance areas.
Practical understanding of revenue assurances and fraud trends gained within national and
international telecoms operations.
Particular experience in the selection and deployment of dedicated fraud & revenue assurance
tools and solutions including Fraud Management System, Credit & Collections, RA System, and
TCG.
Part of FT/ Orange core team tasked to establish RA & Fraud strategies at a group level
including operational strategies and best practice.
Cost Assurance expertise focusing on the validation of external network traffic costs
(Interconnect, Roaming) to ensuring that business is paying the right price for the right services
contracted to receive.
Know-How of the operation and the employment of different credit / collection & fraud polices
within highly completive markets with insightful understanding over its impacts on the broad
organizational commercials objectives and customers fulfillment obligation.
Works along with various commercial functions to establish & enforce customer satisfaction
requirements & customer service standers.
Experience in the electronic payment tools and mobile commerce, carried out the deployment
internet bill payment.
EMPLOYMENT HISTORY
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March 2009 - Present
Feb 2008 March 2009
Director, Revenue Assurance Fraud Management, Etisalat Afghanistan, Kabul
Etisalat Afghanistan is a newly established GSM operator in Afghanistan 100% owned by Etisalat
U.A.E and its operating a GSM network across Afghanistan and become the fourth GSM operator
in the country.
My role as Director for Revenue Assurance & Fraud management is to establish the financial riskmanagement functions including revenue assurance, fraud, billing credit and collections across
Etisalat Afghanistan operations in order to improve profitability by gaining visibility and
consequently reducing revenue losses / costs and increasing recoveries ensuring maximum margin
generation. In addition to driving continues process improvements across different department and
functions providing assurance for products, services and different revenue streams.
Job Duties and Responsibilities:
Structure the Financial Risk Management functions within the finance department including
Revenue Assurance, Fraud, Credit, and Collections in order to support the operations growth phase
and long term expansion plans.
Managing and leading a high performing team of 3 Sr. Managers along with their Subordinates.
Ensure the integrity of All revenue stream including Post Paid, Pre Paid, Roaming and
Interconnect.
Product / Services Assurance including Pre & post launch assessments.
Communicate and collaborate with external and internal entities including Vendors, telecom
regulatory / authorities, and other carries to analyze information and functional need in order to
deliver as required.
Drive and challenge business units on their assumptions of how they will successfully execute
their plans.
Processes and systems monitoring to ensure integrity in reported results and resolving
exceptions.
Leading Major Financial Assurance Projects / activities as billing migration, RA and
international grey routing system implementation.Develop new reporting models and metrics to improve accuracy, timeliness and efficiency of
delivering revenues reporting and management dashboard..
Lead operations reviews (weekly, monthly) with cross-functional stakeholders including
executives.
Undertaking the development formalization of all the financial risk management functions from
scratch.
Senior Manager, Risk Management. Etisalat Misr, Egypt
Etisalat Misr is one of 16 service providers managed by Etisalat in the Middle East, Asia and
Africa. Etisalat currently has access to a potential market of over 400 million subscribers and
today Etisalat services over 32 million subscribers including the total number of fixed-line,
Internet, mobile and television from each of its subsidiaries.
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I joined Etisalat as a Senior Manager managing the risk management Function within Customer
Service Department including Fraud, Credit & Collections and Activation Department. directly
reporting to the Customer Care Director. Responsible for all of the operational activities of the
local risk management team within Etisalat providing direction, setting targets and goals as well as
reporting results to board of directors and the executives committee.
Job Duties and Responsibilities:Structure the Risk Management function within the customer care department to support the
operations growth phase.
Organizes the division to be the most effective and when implementing changes to benefit
customers while maintaining business Interests.
Managing all operational activities for the consumer risk management under customer care
department including: Credit & collection, Fraud Management and Activation.
Serves as the single point of customer contact for all customer billing and collection activities.Managing all classes of customers including individual consumer, Commercial & corporate in
the areas of customer billing, complain handling and collections.
Define and implement the corporate and the consumer credit and collection treatment across the
customer life cycle. Setting and achieving the departmental KPI's while maintaining customer
satisfaction and customer touch point.Develop and implement plans to meet business objectives and strategic goals in alignment with
the company overall strategy.
Develop and implement procedures, processes, and controls to improve the department quality
and efficiency.
Effectively manage key relationships between customer care and other departments within the
organization.
Report departmental performance indicators to Executives.Support, motivate, and inspire staff creating healthy work environment.
Dec 2006 - Feb 2008 Revenue Assurance Manager. The Egyptian Company for Mobile Services, Mobinil, Egypt
Reporting Directly to Finance Vice President ,I am responsible for all of the operational activities
of the local RA team within Mobinil, providing leadership, direction, setting targets and goals, as
well as reporting results to senior management and the wider organization. I participated in the RA
system project planning and implementation as well the local RA strategy formulation with the
Group RA functions supporting wider organizational initiatives in the RA and Fraud area.
Job Duties and Responsibilities:
Responsible for defining measurable team objectives, based on the corporate RA goals set by
Group RA function,
Establishment of processes and controls frame work to anticipation possible revenue risks and
ensure adequate documentation of RA control framework.
Providing the resources, guidance and other support required by the RA team to achieve the assigned objectives.
Establish suite of measures to be able to assess maturity and capability of the RA function and
the controls in place. Providing regular and accurate reports on RA metrics, KPIs and other agreed
goals to management within the operating business and to Mobinil shareholders.
Provide the local senior management (and shareholders) with visibility of RA strategy in
operation and financial reporting.
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Key Achievements:
Setting RA steering committee to provide governance of RA priority activities and action plans,
and support a sustainable strategic approach to RA.
I established visibility of revenue flows and appropriate basic monitoring for the detection and
response to revenue incidents and alerts. (More than EGP 2M of revenue leakages were identified
and made visible during the Q1 2007)Finalizing the deployment of the RAID revenue assurance system implemented by WeDo in 4
month, drawing on lessons learnt from other deployments within the FT group and my previous
experience with the Fraud Management System Implementation
Achieve the optimal operational value from existing RA tools and solutions represented in the
TCG Test Drive and Upgrades)
Jan 2002 - Dec 2006 Fraud Manager. The Egyptian Company for Mobile Services, Mobinil, Egypt
Working in the Customer Service Department as a Fraud Manager reporting directly to the
Customer Service Director. Responsible for protecting the company Airtime and revenue against
fraud loss, destruction, theft, unauthorized use and complying with the company internal process
and procedures. And for providing a full range of support in relation to fraud surveillance,monitoring and investigation, in order to maintain protection of financial revenues and asset loss,
which in turn minimizes the rate of bad debts as result of fraud.
Job Duties and Responsibilities:
Protecting the business from fraud exposure in terms of lost revenue in a cost effective manner
to the extent that fraud becomes unprofitable to would be perpetrators, whilst ensuring the fraud
controls do not restrict business revenue. In particular to:
Protect the bottom line from the cost of fraud
Provide confidence to the business that all fraud is made visible, that it is under control.
Identifying fraud risks and raising the level of awareness.
Evaluating, developing and aiding the delivery of fraud prevention solutionsIntroducing appropriate controls and measures to minimize the risks of fraud.
Working directly with marketing Sales and Product house in the process of reviewing new
services products and marketing promotions for any type of fraud risk or overall risk to the
company that the products or promotions may cause. Determining if any illegal activity could be
conducted (externally / internally) and the best defense mechanism that must be undertaken to
avoid any risk related.
Providing a full range of support in relation to fraud surveillance and monitoring to identify
new variances for fraud as they occur. Initiating and conducting complete investigations of all
potential fraud forwarding the results of the investigation to the Legal Department, Human
Resources or Law Enforcement.
Dec 1998 - Jan 2002Risk Management Supervisor. The Egyptian Company for Mobile Services, Mobinil, Egypt
I was working at this time in the Customer Service Department as Credit & Collection Supervisor
reporting to the Customer Operations & Risk Management Senior Manager
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Job Duties and Responsibilities:
Provide assessments as to the credit worthiness of current and prospect customers and
consequently apply the appropriate credit and collection strategies.
Monitor existing customers' payment patterns and overall financial conditions to determine
possible exposure and align it with the company targets.
Provide the needed support to Align Mobinil credit strategy with commercial offers and
different products introduced to the market
Interpret financial and specific industry trends and customer payment histories.Recommend accounts/amounts that should be sent to outhouse collection, Sent to legal and
written Off to Bad Debts
Jun 1996 - Dec 1998 Senior System Analyst. Egyptian Banks Co. For Technological Advancement, Egypt
EBC is an Egyptian bank's owned organization, established to provide high technology services
for the financial sector in Egypt, Aiming to establish an infrastructure for Egyptian banks to
provide shared services between banks in Egypt by establishing a central Switch and network
connection to the member banks, and then launching services one at a time.
EBC is the Major Electronic Fund Transfer Switch (EFT Switch) in Egypt, interconnecting all
Banks (24-member bank). During that period I was involved in implementing and managing the
Egyptian shared cash network (123 Switch system)
Job Duties and Responsibilities
Working in the IT department involved in smooth day to day operation, system management,
capacity planning, technical support, Development in addition to setting up the environment for
the new member banks as well as testing and certifications done during the implementation phase.
I was Responsible for developing the ATM's operations and handling all scenarios for the NCR
and IBM automated teller machines for our own testing and certification environment.Responsible for the installation and the configuration for a Tandem Himalaya k1002 Non Stop
machine in addition to the Base24 used as an ATM driver.
Responsible for Y2Kplanning, implementation, testing, and certification for year 2000 NSK
and Base24 modifications.
Planning and implementation for all the modifications, customization and maintenance for the
product as well as periodical upgrades. Besides I was assigned to train and support the end users
and write all related documentation.
SKILLS
Major Projects & Activities -
Implementation of HP Fraud Management System including vendor selection.Revenue Assurance system implementation including CDR reconciliation switch to billing &
Subscriber reconciliations
Voice reminder system implementation
Development and Implementation of a clear formal Fraud strategy and Process within the
company including product /services assurance process.
SOX Fraud control environment Implementation Leader for all revenue cycle with regards to
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Fraud and RA controls.
Designed multi dimensional scoring model to segment the consumer market and based on and
address the existing subscriber base with a differentiated credit and collection treatment for better
customer experience / satisfaction, resources utilization and cost reductions.
Language Skills -
Arabic
Mother TongueEnglish Excellent
German Fair
EDUCATIONAL BACKGROUND
Oct 1992 - May 1996 Cairo University, Bachelor, Faculty of Commerce
Major in Accounting
CERTIFICATES OF ACHIEVEMENT
Jan 2005 HP Fraud Management System
HP FMS Analyst Training.
HP FMS Administration Training.
HP FMS Technical Training.
Feb 2001 I2 Analyst Notebook
I2 Analyst Notebook Course (Cambridge - UK)
I2 Analyst Notebook train the trainer Course (Cambridge - UK)
Jan 1997 Tandem Education Center
Tandem NON-STOP SQL Database Design Certificate
Tandem TACL Programming Certificate
Tandem TAL Programming Certificate
May 1997 Applied Communications Education Center
BASE24 ATM & POS System Description Certificate
BASE24 ATM & POS Programming Certificate
HONORS AND ACTIVITIES
Jan 2007 ECMS Board Recognition Award
I was nominated by the executive committee to get the annual ECMS board 2007 Recognition
award for the for the accomplishment has been made on the revenue assurance side in identifying
key areas of revenue leakages and making it visible and consequently recoverable.
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