year of the lync · moving beyond voice ... • enhanced gateway provides • connectivity to the...

22 February 2012

AudioCodes and Infonetics Research Webinar

Year of the LyncMigration to Microsoft Lync Voice Solutions

http://www.infonetics.com/

Today’s Speakers

Note: The audio portion of today’s webinar requires a Windows-based PC with audio capabilities and either speakers or a headset

Dani KiryatiMarketing Manager

AudioCodes

Diane MyersDirecting Analyst

VoIP and IMSInfonetics Research

Agenda

• Market trends

• UC deployment reasons and requirements

• Mobility and video UC implementations

• Microsoft leading position in evaluations

• Evaluating Lync on key vendor requirements

• Migration to Lync Voice

• Extending Lync voice to enterprise mobile clients

• Connecting Lync to SIP Trunking and the PSTN

• Recording Lync calls for key business interactions

• Emergency call routing and E911 support

• Branch office survivability

Unified Communications

Moving Beyond Voice

© 2012 Infonetics Research, Inc.5

Moving beyond voice

• Enterprise telephony evolving into UC

– Integrating fragmented modes of communications

• Core pieces include voice, email, IM, presence combined

into single experience and expanding

– Web conferencing

– Mobility

– Video

– Collaboration

• Integration coming from e-mail platform and telephony


Employee flexibility and mobility driving UC

Source: Infonetics Research, Unified Communications: North American Enterprise Survey, September 2011

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Employee demand

Changing business

processes

Executive demand

Gain competitive edge

Reduce operational costs

Employee

mobility/flexibility

Improve response time

Improve employee

productivity

Dri

ve

rs

Percent of Respondents Rating 6 or 7

Scale: 1 = not a driver; 7 = definitely a driver


Collaboration and mobile integration are top requirements for UC solutions


0% 20% 40% 60% 80%

Desktop

videoconferencing

Audioconferencing

Presence

Desktop-based call

control

Mobile device

integration

Integrates with business

applications

Collaboration tools

Ca

pa

bilit

ies

Percent of Respondents Rating 6 or 7

Scale: 1 = not important; 7 = definitely important


Mobile UC implementations

0% 10% 20% 30% 40% 50%

Downloadable softclient for

smartphone/tablet provided

by UC vendor

Hosted capabilities provided

from mobile operator

Seamless handoff of voice

calls between mobile device

and IP deskphones

implemented through UC

vendor solution

Mo

bile

De

vic

e In

teg

rati

on

Str

ate

gy

Percent of Respondents

2012

Now

• Mobile clients are dominant solution for enabling UC

• Move to seamless call handoff between multiple devices


Strongest growth


Growing interest in video

0% 20% 40% 60% 80%

Range of video

endpoints

Integration with UC

Ease of use

Presentation

capabilities

Ability to communicate

outside of company

Featu

res

Percent of Video Respondents Rating 6 or 7

• Video adoption

increasing for

internal

communications

• Demand for

external video

communications


Scale: 1 = not important; 7 = definitely important


Microsoft leads UC vendors installed and under evaluation


0% 10% 20% 30% 40% 50%

AT&T

HP

IBM

Cisco

Microsoft

Un

ifie

d C

om

mu

nic

ati

on

Su

pp

lie

rs

Percent of Respondents

Under evaluation

Installed


Microsoft leads in key enterprise requirements

0%

20%

40%

60%

80%

100%

Financial Stability Service and

Support

Installation Technology Price-to-

Performance

Ratio

Management

Pe

rce

nt

of

Re

sp

on

de

nts

AT&T Cisco IBM Microsoft Siemens



Diane MyersDirecting Analyst, VoIP and IMS

+1 408.583.3391

[email protected]

twitter.com/dianemyers

www.infonetics.com

THANK YOU

Migration to Lync Voice


AudioCodes

Challenges of Migration to UC and Lync Voice

• Businesses are usually not “green fields”

• Transforming from legacy PBX to Lync requires a set of connectors - Gateways

- Enterprise Session Border Controllers (E-SBCs)

- Survivable Branch Appliances (SBAs)

• Typical key migration challenges

• Co-existence

• Seamless migration

• Branch survivability

• Emergency calling

Link Your Lync with AudioCodes

Link Your LyncConnected by AudioCodes

From Licenseto Network

Scalability and Functionality - Lync Voice Connectivity

E-SBC for connecting to SIP

trunking or existing IP-PBX

Gateways for connecting to PSTN

or existing PBX

SBA for remote office survivability

ELIN Gateways for 911 calling

Gateways for analog phones,

modems and faxes

High density, Low density Media

Gateways

Mediant 800

MediaPack 1xx

Mediant 1000

Mediant 2000

Mediant 3000

Mediant 8000

http://acportal/MarcomNew/Carrier Core Access Media Gateways Product Images/mediant3000.jpg

Seamless Enterprise Mobility with Lync

• MobilityPLUS extends the reach of Lync voiceto mobile devices• Tablets• Smartphones• Laptops and notebooks

• Complement your UC experience• One Number• One Voicemail• Presence• Instant Messaging

• “Voice over IP Access Anywhere“• Secured VoIP connectivity• Reduced cellular charges• Improved coverage area

http://pdadb.net/img/apple_ipad_front.jpg

MobilityPLUS – Simple Installation, Enhanced Mobile UC Experience

PSTN Connectivity

• The PSTN is here to stay… at least for a while• Gradual migration to IP• Fallback voice service• Emergency calling

• Enhanced Gateway provides • Connectivity to the PSTN• Connectivity to legacy PBX• Managed migration from PBX to Lync

Mediant 3000“Enhanced” Gateway

Analog& FaxLines

Headquarters

MediationServer

PSTNPBX

Lync PC Clients

Lync SIPPhone Clients

End Office or POP

PSTN Connectivity for Lync Hosting Pack

TechNet Blogs NextHopAudioCodes Mediant Gateways Provide VoIP Connectivity for Lync Hosting Pack Deployments

http://blogs.technet.com/b/nexthop/archive/2012/02/03/audiocodes-mediant-gateways-provide-voip-connectivity-for-lync-hosting-pack-deployments.aspx

SIP Trunking

Analog& FaxLines

Headquarters

PSTNPBX

Lync PC Clients

Lync SIPPhone Clients

End Office or POP

Mediant 3000“Enhanced” Gateway & SBC ITSPMediation

Server

• High adoption rates of SIP Trunking services• CAGR 2010-2015: 52%

• Hybrid Gateway/E-SBC operation• Integrated PRI and SIP connectivity• Shift capacity from PRI to SIP• SIP Trunks available to both PBX and Lync users• E-SBC provides security, interoperability, voice quality management

Branch Survivability

Mediant 1000SBA & E-SBC

PBX

Branch Office

LAN

Analog& FaxLines

Survivable Branch Appliance (SBA)

• Uninterrupted Lync functionality in cases of WAN isolation at the branch

• Fully certified by Microsoft

• Voice resiliency for up to 1000 users

SIP Phone Integration Into Lync

AudioCodes SPS Enables market leading IP Phones,

including AudioCodes 300HD, to be Lync Clients

Direct Connectivity for Legacy Analog Devices

• How can we terminate fax calls into Lync?

• How can we connect analog phones to Lync?

• AudioCodes analog ports and fax relay support • Connection of analog devices

• Intelligent routing of fax/modem calls to physical fax machines/modems or to fax servers

AudioCodes Special Features for Lync Voice Migration

• Drop and Insert

• Active Directory look-up

• Call Forking

• Emergency Line Identification Number

Emergency Calling and E911 ELIN Gateways

• ELIN = Emergency Location Identification Number

• Lync provides ELIN data in SIP INVITE for 911 calls

• E911 ELIN Gateway provides specialized call handling

AudioCodes is the only Enhanced Gateway

provider that is also certified as an ELIN Gateway

SmartTAP – Recording Solution for Lync

Microsoft Gateway of the Year @ WPC 2011

Benefits Notes

Ideal for Remote Branch Calls can be stored locally, or easily sent to a NAS

Single Vendor Solution 160 GB (default), Optional – 320GB / RAID 0

Upsell Tool Optimized for Lync or IP

Single box deployment MAX 50 active channels (concurrent)

Small Foot Print Remote Branch survivability

SmartTAP Advantages

• Certified• First Microsoft LYNC qualified recording solution

• Economic• No conferencing resources needed• No impact on quality of conversation

• Scalable• from as small as 8 to N concurrent sessions on a

single or distributed server configuration

• Recording of RTA codec• with built in transcoding

• Quality management • Customizable and user definable evaluation

forms and reports• Live call monitoring

• Secured• Tamper proof recording solution• Multi-level security access control with full audit

trail history

AudioCodes Ecosystem for Migration to Lync Voice

Microsoft Unified

Communications Solutions

3rd party Analog and SIP based Phone Support

Media Gateway

Legacy TDM PBX

Media Gateway

E1/T1/BRI/FXO

PBX

Legacy Fax & otherAnalog devices

Media Gateway

Non certified IP PBX

Media Gateway IP-PBX

SIP

IP Phones

AudioCodes MobileSoft Client

Media Gateway

SIP

PSTN Networks

Media Gateway

….

TDM Trunks

SP PSTN

Secured SIP Trunking

Media Gateway

….

SP IP WAN

SIP Trunks

Recordingsolution

SmartTAP Call Recorder

SurvivabilityLync

PSTNWAN

Survivable Branch Appliance

Media Gateways

Migrating to UC with Microsoft – Webinar Series

Implementing Instant Messaging, Presence, Voice and Video

Thomas BinderArchitect Voice CoE, Microsoft

Michael NelsonVice President of Integrated

Access Solutions (IAS)

Alan PercySr. Director of Strategic Marketing, AudioCodes

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Diane MyersDirecting Analyst, VoIP and IMS

+1 [email protected]

twitter.com/dianemyerswww.infonetics.com


[email protected]/dkiryati

www.audiocodes.com

mailto:[email protected]

mailto:[email protected]

year of the lync · moving beyond voice ... • enhanced gateway provides • connectivity to the...

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