yearbook of information society statistics

8/12/2019 Yearbook of Information Society Statistics

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Korea's ICT Statistics At a Glance

(unit : 1,000 persons)

Population

Source : Statistics Korea

Note : Data are estimated future population, reflecting data of each factor of

population change (birth, death, international moving,...) based on 2010

Population and Housing Census.

Classification 2004 2005 2006 2007 2008 2009 2010 2011 2012

Population 48,039 48,138 48,372 48,598 48,949 49,182 49,410 49,779 50,004

50,500

50,000

49,500

49,000

48,500

48,000

47,500

47,000

46,500

46,000

(USD 1 thousand)(USD 1 hundred million)

GNI and GDP

Classification 2004 2005 2006 2007 2008 2009 2010 2011p

GNI (at currentprices) / left axis

7,245 8,439 9,525 10,512 9,379 8,381 10,160 11,195

GDP (at currentprices) / left axis

7,224 8,447 9,511 10,493 9,309 8,344 10,147 11,164

GNI Per Capita/ right axis

15,082 17,531 19,722 21,632 19,161 17,041 20,562 22,489

12,000

10,000

8,000

6,000

4,000

2,000

0

24

20

16

12

8

4

0

Source : Bank of Korea (BOK)

Note : 1) GNI and GDP have been revised due to the change in base year into

2005 in March 2009 by Bank of Korea.

2) GNI per capita have been changed due to the population's change

based on 2010 Population and Housing Census by Statistics Korea.

Source : Korea Communications Commission (KCC) , Korea Internet &

Security Agency(KISA), 'Survey on Internet Usage', December

2012

Access to and use of ICT by households and individuals

Classification 2004 2005 2006 2007 2008 2009 2010 2011

Proportion ofhouseholds withInternet access(Including mobile internet)

86.0 92.7 94.0 94.1 94.3 95.9 96.8 97.2

Proportion ofhouseholds with acomputer

77.8 78.9 79.6 80.4 80.9 81.4 81.8 81.9

Proportion ofindividuals usingthe Internet in thelast 12 months

72.7 73.5 78.1 78.8 81.0 81.6 83.7 83.8

100

90

80

70

60

50

(unit : %)

Source : Ministry of Public Administration and Security(MOPAS);

National Information Society Agency (NIA), 'Survey on the

Information Society', 2012

Access to and use of ICTs by Businesses

Classification 2004 2005 2006 2007 2008 2009 2010 2011

Proportion ofbusinesseswith broad-band access

92.2 94.2 96.2 97.0 97.2 98.6 98.4 98.4

Proportion ofbusinesseswith a computer

96.3 96.6 97.5 97.7 97.9 98.8 98.5 98.7

100

90

80

70

60

50

(unit : %, All businesses with 10 or more employees)


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Internet Usage Rate by the Socially Disadvantaged

(unit : %, %, %p)


National Information Society Agency (NIA), Survey on Status of

Digital Divide', March 2012

Note : 1) The socially disadvantaged include the disabled, elderly people

(60 and older), low-income people (basic livelihood security

recipients), and rural residents.

2) The average Internet usage rate of the group is a weighted

average calculated by considering sizes by socially

disadvantaged group.

3) The divide is the gap between the Internet usage rate of the

whole population and that of the socially disadvantaged.


Total Population 70.2 72.8 74.8 76.3 77.1 77.6 78.3 78.3

Average Rate of the Socially disadvantaged 24.9 29.4 35.1 40.1 41.7 43.0 44.3 45.6

Divide (%p) 45.3 43.4 39.7 36.2 35.4 34.6 34.0 32.7

100

80

60

40

20

0

Computer Penetration Rate by the Socially Disadvantaged Households

(unit : %, %, %p)


National Information Society Agency (NIA), Survey on Status of

Digital Divide', March 2012

Note : 1) The socially disadvantaged include the disabled, low-income

people (basic livelihood security recipients), and rural residents.

2) The average Internet usage rate of the group is a weighted

average calculated by considering sizes by socially

disadvantaged group.

3) The divide is the gap between the Internet usage rate of the

whole population and that of the socially disadvantaged.

Classification 2004 2005 2006 2007 2008 2009 2010 2011

Total Households 77.8 78.9 79.6 80.4 80.9 81.4 81.8 81.9

Average Rate of the Socially disadvantaged 48.7 54.2 60.1 63.4 65.1 66.2 67.2 67.7

Divide (%p) 29.1 24.7 19.5 17.0 15.8 15.2 14.6 14.2

100

80

60

40

20

0

Share of ICT Industry in GDP

(%)

Source : Bank of Korea (Economic Statistics system), 'National Account',

2012

Note : 1) The 10th revision of the reference year of national accounts

(from 2000 to 2005) was reflected.

2) The ICT sector includes manufacture of ICT apparatuses(office

appliances, semiconductors and other ICT appliances) and ICT

service(broadcasting, software, and computer-relatedservice).

3) The share of the ICT sector in GDP is based on Real GDP.

4) Real GDP is the value of GDP that considers price fluctuations

(and is calculated by using the base year's prices).


Share of ICTSectorin GDP 8.0 8.6 9.2 9.5 9.9 10.3 11.4 11.8

15

12

9

6

3

0

30

25

20

15

10

5

0

ICT and GDP Growth Rate

Source : Bank of Korea (Economic Statistics system), 'National Account',

2012

Note : 1) The 10th revision of the reference year of national accounts(from

2000 to 2005) was reflected.

2) Data is based on the OECD ICCP(Committee for Information,

Computer, and Communications Policy)'s 'information and

communications industry' classification.



service(broadcasting, software, and computer-related service).


All Industries' GDP

/ left axis 832 865 910 957 978 982 1,044 1,082 ICT Sectors' GDP

/ left axis66 74 84 91 97 101 119 128

GDP Growth Rate/ right axis

4.6 4.0 5.2 5.1 2.3 0.3 6.3 3.6

Growth Rate ofICT sector / right axis

17.1 11.7 12.6 8.7 6.8 3.9 17.7 7.9

(%)(KRW 1 trillion, Real GDP)

1,200

1,000

800

600

400

200

0


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ICT and Balance of Trade

(USD 1 hundred Million)

Source : Ministry of Knowledge Economy, 'IT Export/Import Trends',

National IT Industry Promotion Agency, 'Statistical Indicators of

Information and Communications Industry', 2012

Note : The ICT industry is divided into the information and

communications equipment (core ICT) industry and the information

and communications application equipment (broad ICT) industry

according to the OECD's ICT industry classification system

(revised in May 2007).

Classification 2004 2005 2006 2007 2008 2009 2010 2011 2012p

All Industries'Trade Balance

294 232 161 146 -133 404 412 308 286

ICT Industry's

Trade Balance 455 490 544 604 576 589 783 751 773

1,000

800

600

400

200

0

-200

100

80

60

40

20

0

Contribution of ICT Sector to Economic Growth

Source : Bank of Korea, 'National Account', 2012; National IT Industry

Promotion Agency, 'Statistical Indicators of Information and

Communications Industry', 2012

Note : 1) The 10th revision of the reference year of national accounts(from

2000 to 2005) was reflected.

2) Data is based on the OECD ICCP(Committee for Information,

Computer, and Communications Policy)'s 'information and

communications industry' classification.



service(broadcasting, software, and computer-related service).


GDP Growth Rate (%)/ left axis

4.6 4.0 5.2 5.1 2.3 0.3 6.3 3.6

Contribution of ICT sectorto Economic Growth (%p)/ left axis

1.4 1.0 1.1 0.7 0.6 0.3 1.4 0.7

Contribution Ratio ofICT sector toEconomic Growth (%)/ right axis

30.6 26.2 20.9 14.5 24.3 97.5 22.4 18.9

(%)(%)10

8

6

4

2

0

(%)(USD 1 hundred million)

Import Trends of All Industries and ICT Industry


AllIndustries

Imports 2,245 2,612 3,094 3,568 4,353 3,231 4,252 5,244 5,195

% Change 25. 5 16. 4 18. 4 15. 3 22. 0 -25. 8 31. 6 23. 3 - 0. 9

ICT

Industry

Imports 542 593 647 697 735 620 756 815 779

% Change 17.6 9.3 9.1 7.8 5.4 -15.6 2 1.9 7.8 -4.4

6,000

5,000

4,000

3,000

2,000

1,000

0

40

30

20

10

0

-10

-20

-30

(%)(USD 1 hundred million)

Export Trends of All Industries and ICT Industry


AllIndustries

Exports 2,538 2,844 3,255 3,715 4,220 3,635 4,664 5,552 5,482

% Change 31.0 12.0 14.4 14.1 13.6 -13.9 28.3 19.0 -1.3

ICT

Industry

Exports 997 1,083 1,191 1,301 1,312 1,209 1,539 1,566 1,552

% Change 31.4 8.6 10.0 9.2 0.8 -7.8 27.3 1.7 -0.9

6,000

5,000

4,000

3,000

2,000

1,000

0

40

30

20

10

0

-10

-20


National IT Industry Promotion Agency, 'Statistical Indicators

of Information and Communications Industry', 2012

Note : The ICT industry is divided into the information and communications

equipment (core ICT) industry and the information and communications

application equipment (broad ICT) industry according to the OECD's

ICT industry classification system (revised in May 2007).


National IT Industry Promotion Agency, 'Statistical Indicators of

Information and Communications Industry', 2012

Note : The ICT industry is divided into the information and communications

equipment (core ICT) industry and the information and communications

application equipment (broad ICT) industry according to the OECD's ICT

industry classification system (revised in May 2007).


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K ' I C T

S t t i t i A t

G l

(Unit : 2010=100)(%, year-to-year)

ICT and Consumer Price Index(CPI)


CPI Growth

Rate/left axis3.6 2.8 2.2 2.5 4.7 2.8 3.0 4.0 2.2

CPI

/right axis83.8 86.1 88.1 90.3 94.5 97.1 100.0 104.0 106.3

ICT sector CPI

Growth

Rate/left axis

-3.7 -1.8 -6.0 -5.3 -2.9 -0.1 31.9 -2.2 -3.4

ICT sector CPI

Rate/right axis89.4 87.8 82.5 78.2 75.9 75.8 100.0 97.8 94.5

40

36

32

28

24

20

16

12

8

4

0

-4

-8

120

90

60

30

0

(Unit : 2005=100)(%, year-to-year)

ICT and Producer Price Index(PPI)


PPI Growth

Rate/left axis2.2 6.1 2.1 0.9 1.4 8.6 -0.2 3.8 6.1

PPI

/right axis92.3 97.9 100.0 100.9 102.3 111.1 110.9 115.1 122.1

ICT sector PPI

Growth

Rate/left axis

-8.2 -2.9 -5.7 -6.5 -6.4 -1.0 -1.4 -2.0 -1.9

ICT sector PPI

Rate/right axis 109.2 106.0 100.0 93.5 87.5 86.6 85.4 83.7 82.1

12

6

0

-6

-12

140

105

70

35

0

ICT Industry's Export/Import Share


ICT Industry'sExport Share

39.3 38.1 36.6 35.0 31.1 33.3 33.1 33.5 33.5

ICT Industry'sImport Share

24.2 22.7 20.9 19.5 16.9 19.2 19.6 17.7 17.7

50

40

30

20

10

0

(unit : %)

Source : Ministry of Knowledge Economy, 'IT Export/Import Trends', 2012

Note : The ICT industry is divided into the information and

communications equipment (core ICT) industry and the information

and communications application equipment

(broad ICT) industry according to the OECD's ICT industry

classification system (revised in May 2007).

e-Commerce Turnover - By Transaction Type


314,079 358,450 413,584 516,514630,087672,478 824,392 999,582

C2C 888 2,292 3,826 5,032 6,207 8,012 8,524 9,788

B2C 6,443 7,921 9,132 10,226 11,359 12,045 16,005 18,533

B2G 27,349 29,036 34,435 36,801 52,266 59,455 52,772 58,378

B2B 279,399 319,202 366,191 464,456 560,255 592,965 747,090 912,883

1,000,000

800,000

600,000

400,000

200,000

0

(unit : KRW 1 billion)

Total turnoverfrom e-Commerce


Note : Figures are based on e-Commerce turnover by each government,

business, and customer


Note : The base year for CPI and ICT sector CPI is 2005(=100).

Source : S tatistics Korea

Note : The base year for CPI and ICT sector CPI is 2010(=100).


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(unit : %)

Share of Financial Transactions by Delivery Channel

- Deposit/Withdrawal Transactions -

Source : Bank of Korea (BOK), 'Status of Domestic Internet Banking

Service', 2012

Note : 1) Data are based on the number of deposit/withdrawal

transactions(deposit, withdrawal, transfer) provided from

financial institutions.

2) 2010 figures have been modified due to some financial

institutions' data change.

Classification 2005.12 2006.12 2007.12 2008.12 2009.12 2010.12 2011.12 2012.9 Internet Banking 18.6 21.8 23.7 29.1 37.4 26.6 28.9 30.3

Tele-banking 12.3 12.2 11.4 11.3 12.2 16.0 15.7 14.8

CD/ATM 42.8 43.9 44.5 42.3 36.7 41.9 42.1 42.7

Teller 26.3 22.1 20.4 17.3 13.7 15.5 13.3 12.2

100

80

60

40

20

0

(unit : %)

Share of Financial Transactions by Delivery Channel

- Inquiry Service -

Source : Bank of Korea (BOK), 'Status of Domestic Internet Banking

Service', 2012

Note : 1) Data are based on the number of account inquiries related with

financial transactions such as deposit, loan, and credit card

transactions, the number of money transfer result inquiries, and the

number of inquires of interest rate, exchange rate, and bank check.

2) 2010 figures have been modified due to some financial

institutions' data change.

Classification 2005.12 2006.12 2007.12 2008.12 2009.12 2010.12 2011.12 2012.9 Internet Banking 53.5 55.8 60.2 60.1 63.8 63.5 68.3 69.6

Tele-banking 14.6 12.3 10.7 11.4 9.3 9.4 7.7 7.0

CD/ATM 9.8 10.6 10.9 10.0 8.6 7.0 5.4 5.4

Teller 22.1 21.3 18.2 18.5 18.3 20.2 18.6 18.0

100

80

60

40

20

0

25

20

15

10

5

0

(%)(unit : 1,000 )

Classification2004.

122005.

122006.

122007.

122008.

122009.

122010.

122011.

122012.

9

FixedBroadbandsubscriptions

11,918 12,188 14,041 14,710 15,474 16,348 17,194 17,859 18,138

% Change 6.7 2.3 15.2 4.8 5.2 5.6 5.2 3.9 1.6

20,000

16,000

12,000

8,000

4,000

0

Fixed (Wired) Broadband Subscriptions

Source : Korea Communications Commission (KCC), 'Wired and Wireless

Communications Service Subscription', 2012

(%)(unit : 1,000 )

60,000

50,000

40,000

30,000

20,000

10,000

0

30

25

20

15

10

5

0

Classification2004.

122005.

122006.

122007.

122008.

122009.

122010.

122011.

122012.

9

Mobile cellulartelephone

Subscriptions36,586 38,342 40,197 43,498 45,607 47,944 50,767 52,507 53,278

% Change 8.9 4.8 4.8 8.2 4.8 5.1 5.9 3.4 1.5

Source : Korea Communications Commission (KCC), 'Wired and Wireless

Communications Service Subscription', 2012

Mobile cellular telephone Subscriptions


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Number of .Kr Domains

(unit : 1,000 domains)

1,500

1,200

900

600

300

0

Classification 2004 2005 2006 2007 2008 2009 2010 2011 2012

No. of .Kr Domains

591 643 706 930 1 ,001 1,064 1 ,077 1,299 1 ,186

Source : Korea Internet & Security Agency(KISA), 'Internet Infrastructure

Statistics', 2012

(unit : 1,000 Addresses)

Number of Ipv4 Address

Source : Korea Internet & Security Agency(KISA), I'nternet Infrastructure

Statistics', 2012

Note : Data include IPv4 addresses directly allocated in Korea by overseas

management institutions.

Classification 2004 2005 2006 2007 2008 2009 2010 2011 2012

No. of IPv4 Addresses

34,228 43,196 51,127 58,863 66,691 77,769 103,499 112,232 112,259

120,000

100,000

80,000

60,000

40,000

20,000

0

(unit : 1 Address/32)

Number of Ipv6 Address

Source : Korea Internet & Security Agency(KISA), 'Internet Infrastructure

Statistics', 2012

Classification 2004 2005 2006 2007 2008 2009 2010 2011 2012

No. of IPv6 Addresses

31 4,145 5,185 5,191 5,198 5,201 5,209 5,219 5,229

6,000

5,000

4,000

3,000

2,000

1,000

0

(unit : spam mails/per person and per day)

Number of Spam Received Per Person Per Day

Classification2004.

122005.

122006.

122007.

122008.

122009.

122010.

122011.

122012.

6

E-mail Spam 13.8 6.9 5.3 4.3 2.1 2.2 2.2 2.2 1.6

Mobile phone Spam 1.70 0 .74 0 .47 0.57 0.46 0.44 0.43 0 .30 0 .28

35

30

25

20

15

10

5

0

Source : Korea Internet & Security Agency(KISA), 'Spam Received

Number', 2012

Note : Reference year is the first/second half of each year.


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Contents

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2012YearbookofinformationSocietyStatistics

Yearbook of informationSociety Statistics2012

Koreas ICT Statistics At a Glance_ 02

1. Overview of the Survey on the Information Society _ 10

2. Status of Computer Penetration and Usage

A. Computer Penetration _ 16

B. Employees Computer Usage _ 18

3. Status of LAN Connection _ 19

4. Status of Internet Infrastructure and Usage

A. Internet Access _ 21

B. Internet Access Method (Multiple Responses) _ 23 C. Employees' Internet Usage _ 26

D. Internet Activities for Work (Multiple Responses) _ 27

5. Status of e-Government Service Usage

A. e-Government Service Usage _ 28

B. Purposes of Using e-Government Services (Multiple Responses) _30

6. Status of e-Commerce Usage

A. e-Commerce Usage _ 31

B. e-Commerces Effects in Sale _ 34

7. Status of Homepage Operation

A. Homepage Operation _ 35

B. Homepage Functions _ 38


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8. Status of RFID Technology Usage

A. RFID Technology Usage _ 39

B. Purpose of Using RFID Technology _ 41

9. ICT-based Business Innovation

A. ICT-based Production Innovation _ 42

B. ICT-based Business Process Innovation _ 44

10. Use of Information Security and Privacy Products

A. Products for Intrusion Detection and Prevention _ 46

B. Products for Computer Virus and Spam Prevention _ 47

11. ICT Security Damages

A. Damages from Computer Viruses, Worms or Trojans _ 48

B. Damages from Unauthorized Access to Data and Systems _ 49

C. Damages from Denial of Service (DoS) Attacks _ 50

Appendix

Appendix 1. Statistical Tables _ 54

Appendix 2. Questionnaire _79i n f o r m a t i o n

S o c i e t y

S t a t i s t i c s


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Overview of the Surveyon the Information Society1

Objectives of the survey

With the rapidly changing informatization environments and demands for informatization data from all

sectors of the society including the government, businesses, and academia, the survey on the information

society has been carried out to develop indicators that can encompass the informatization status of

establishments in Korea from various perspectives.

The survey aims at providing basic data for establishing the national informatization policies by defining

the informatization level and status of establishments in Korea in terms of their industrial types, sizes,

organizational structures, and locations.

History of the Survey

The survey has been carried out annually by the Ministry of Public Administration and Security (MOPAS)

and the National Information Society Agency(NIA). The 2012 survey is the 14th.

1999: 'Survey on the Information Society developed and surveyed for the first time

2001: Survey scope changed from 'household, business and public sectors' to 'business/

public sector' (to prevent duplicated survey efforts from other relevant agencies and in

consideration of NIA's own work scope)

2002: Survey on the 'business/public sector' replaced with the integrated survey on the 'business sector'

2003: Survey by organizational structures added, and comparative survey of central/local governments and other

organizations launched

2004: The Survey on Information Society approved by the government (No. 12008, July 15, 2004)

2005: OECD's classifications recommendation adopted in defining types and sizes of businesses

2006: Survey scope changed from 'establishments with 5 employees or more' to 'all establishments' and the

reference year changed from 'end of June the same year' to 'end of the previous year'

2008: Sample size expanded from '11,000 establishments' to '14,000 establishments'

2011: New classifications(ISIC Rev. 4), which was recommended under the Partnership on Measuring ICT for

Development (ITU, OECD, UNCTAD, etc.), adopted in defining industry types

Legal Authority

The survey on the information society was authorized as designated statistics approved(No. 12008) under

Article 17 of the Statistics Law and has been carried out based on Article 44(indicators research) of the

Framework Act on National Informatization and Article 39(indicators development and diffusion) of its

Enforcement Ordinance.

Reference Year

Reference Date : December 31, 2011

Reference Period : January 1, 2011 ~ December 31, 2011

Survey Period : June 14, 2012 ~ August 31, 2012

Scope of the Survey

The survey scope of the survey is all establishments throughout the country having one or more

employees (total number reaches approximately 3.35 million)


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Survey vehicle

Stand-alone ICT Use survey (Establishment survey of ICT Infrastructure and Usage)

Survey Method

The survey was carried out by interviewers visiting offices of subject establishments and writing down the

answers from respondents through face-to-face interviews. However, when necessary, they carried out

the survey via telephone, fax, web and email in parallel.

Contents of the survey

- Informatization infrastructure:computer penetration, network

- Information use :Internet access, use of mobile device, homepage operation, use of e-Commerceservice, RFID technology and e-Government service

- Investment in informatization :investment in informatization, business innovation through ICT, cloud

computing service usage, open source software usage, Green ICT activities, Teleworking

- Information privacy and security :security policies, security organizations, use of products for

information privacy(security), security management and security damages

Sampling Design

The list of 2011 Establishments Census of the National Statistical Office was used for sampling. As

standard industrial classification were revised, the population for the survey were re-classified by applying

Korean Standard Industrial Classifications(KSIC)1)(Rev. 9) and International Standard Industrial

Classifications(ISIC) Rev. 4, which was recommended under the Partnership(ITU, OECD, UNCTAD, etc.),for the international comparison of ICT usage statistics. 19 industry types were re-classified into 13

industrial types. These types were then divided by 2 stages into 6 types according to the number of

employees, and systematic sampling by region was made.

- Industry (13):(1) Agriculture, forestry, fishing, mining and quarrying, (2) Manufacturing,

(3) Construction, (4) Wholesale and retail trade, (5) Transportation,

(6) Accommodation and food service activities, (7) Information and communications,

(8) Financial and insurance activities, (9) Real estate activities, renting and leasing, (10)

Professional, scientific and technical activities, (11) Business facilities management

and business support services, (12) Membership organizations, repair and other

personal services, (13) Other Activities * Other activities:KSIC D(Eletricity, gas, steam and water supply), KSIC E(Sewage, waste management, materials

recovery and remediation activities), KSIC O(Public administration and defence), KSIC P(Education),

KSIC Q(Human health and social work activities), KSIC R(Arts, sports and recreation related services)

- Size (6):(1) 1~4 employees, (2) 5~9 employees, (3) 10~49 employees, (4) 50~249 employees,

(5) 250~999 employees, (6) 1,000 or more employees

1

O v e r v i e w

o f t h e S u r v e y o n t h e I n f o r m a t i o n S o c i e t y

1) Korean Standard Industrial Classification(KSIC) : The first version of KSIC was developed to secure the accuracy and comparability of industry-related

data. The KSIC was based on the International Standard Industrial Classification(ISIC) adopted by the UN.


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Processing & Analysis

Collected data were entered into a computer to create a data file after going through editing and coding.

- Closed-Ended questions: Verified questionnaires were punched in through a scanning system.

- Open-Ended questions: The image of an open-ended question was scanned through a scanning

system. Data entry person entered the data of the scanned image and then

checked if there were any errors.

Post-verification via phone call was also conducted on above 30% of responded questionnaires. By check-

ing answers to important questions and whether interviewers visited respondents, the accuracy andreliability of the survey was obtained.

Population All establishments nationwide with one or more employees

Sampling FrameworkData from Establishments Census

(National Statistical Office of Korea)

Survey Region16 metropolitan cities and provinces nationwide

(Jeju Island included)

Sample Size 14,200 establishments

Sample AllocationMethod

Neyman Allocation

Sampling MethodMulti-stage stratified systematic sampling

(cut-off sampling also applied according to the number of employees)

Response rate 85.2% (Valid responses : 12,100 establishments)

Non responsetreatment

Unit non-response - 1st : Re-interviewing

- 2nd : Unit non-response were substituted by another establishments within the same

stratum which has identical characteristics by the sampling method

- Last : Population-based corrective weighting

Item non-response - In case that continuous items were not answered, a stratum(industrysize) and ICT-

related variables(computer penetration, Internet access, and homepage operation)

were used as the alternative stratum. And the mean values within the stratumreplaced the missing values.(e.g. No. of computers)

- In case that categorical items were not answered, the same method used for

continuous items was applied, and the mode within the stratum replaced the missing

values.

Parameter estimation

Raking Ratio Estimation - In order to estimate the parameter not only by industry and establishment size but

also by region and types of legal organization, the raking ratio estimation, a post-

stratification method, was applied to produce sampling weights and thus to estimate

the parameters, based on the population data.


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Data Provision

Explanatory Notes For Users

(1) As the figures in this statistical data are rounded off, the sum of individual figures may not equal tototal.

(2) Meaning of symbols used in the statistical tables are as follows.

(3) It is required to identity the quotation to MOPAS and NIA as reference sources when citing statistical

data in this report.

- Contact Information: Informatization Planning & Coordination Division, MOPAS ([email protected])

IT Evaluation & Analysis Department, NIA ([email protected])

Major Findings2)(Establishments with 10 or more employees)

Findings in Overall

The informatization level of establishments with 10 or more employees in terms of infrastructure such

as computer penetration and Internet access was found to be similar to the previous year's level in

general.

In particular, the level of information use, represented by the use of e-Commerce service, LAN

connection, and the use of RFID technology, was up from the previous year.

Meanwhile, both experience of damage from ICT problems and the use of information security product

was down from the previous year.

1

O v e r v i e w


AnnouncementMethod

Press releases, publications, and online service via the Internet - MOPAS website http://www.mopas.go.kr

- NIA website http://www.nia.or.kr

AnnouncementPeriodicity

Yearly

Publication Title Yearbook of Information Society Statistics

[-] indicates that said value does not exist.

[0] indicates that value is 0 or its approximate value.

2) According to the OECD's classifications, this report presents the survey results for the establishments with 10 or more employees only (Population size :

267,696, Sample size : 7,175)

*The Computer Penetration Rate 0.33%p at 95% confidence level (CV : 0.2%)


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y

(Unit : %, %p)

Classification 2011 Survey 2012 Survey PercentChange

Computer Penetration 98.5 98.7 0.2

Proportion of Employees Using Computers 65.3 66.2 0.9

LAN Connection 89.4 97.2 7.8

Internet Access 98.4 98.4 0.0

Proportion of Employees Using the Internet 64.0 65.0 1.0

Use of e-Government service 85.9 86.1 0.2

Homepage Operation 61.1 57.5 -3.6

Operation own Homepage 36.9 36.2 -0.7

Use of e-Commerce service 50.2 61.9 11.7

Use of RFID Technology 22.4 40.1 17.7

Use of Computer Virus Vaccines 98.4 93.2 -5.2

Use of Firewall Products 46.7 36.1 -10.6

Use of Web Application Firewall Products 34.3 33.3 -1.0

Experience of Damages from

Computer viruses, worms or trojans14.9 6.5 -8.4


Unauthorized Access to Data and systems1.2 0.9 -0.3


Denial of Service(DoS) Attacks1.7 0.6 -1.1

Note: 1) Reference date : 2011 Survey(December 31, 2010); 2012 Survey(December 31, 2011)

2) Base : Proportion of employees using computers (% of total), Use of Computer Virus Vaccines, Experience of Damages from Computer viruses,

worms or trojans - establishments with 10 or more employees having computers / Use of e-Government service, Proportion of employees

using Internet(% of total) - establishments with 10 or more employees having Internet access / Use of firewall (web application firewall)

products, Experience of Damages(Unauthorized Access, DoS Attacks) - establishments with 10 or more employees network constructed /

The rest - establishments with 10 or more employees 3) Employees include regular and non-regular employees.

Findings by Establishment Size

Looking at the results by establishment size revealed that the informatization level, including

information infrastructure and usage, was higher in larger establishments.

Meanwhile, the proportion of employees using computers and the Internet was highest in

establishments with 250 or more employees, but those with 10~49 employees was higher in those with

50~249 employees.


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1

(Unit : %)

Classification 10~49Employees

50~249Employees

250+Employees

Total Establishments(10+ Employees)

Computer Penetration 98.4 99.8 100.0 98.7

Proportion of Employees Using Computers 66.4 64.7 71.2 66.2

LAN Connection 96.8 99.2 99.8 97.2

Internet Access 98.1 99.8 100.0 98.4

Proportion of Employees Using the Internet 65.2 63.7 69.0 65.0

Use of e-Government service 83.7 98.5 100.0 86.1

Homepage Operation 54.2 73.1 84.9 57.5

Use of e-Commerce service 60.0 70.3 81.2 61.9

Use of RFID Technology 38.3 47.3 69.3 40.1

ICT-based Production Innovation 26.9 27.9 51.5 27.8

ICT-based Business Process Innovation 57.8 61.6 80.3 59.6

Use of Computer Virus Vaccines 92.6 96.0 97.8 93.2

Use of Firewall Product 33.5 46.6 68.4 36.1

Use of Web Application Firewall Products 31.7 39.3 54.2 33.3

Experience of Damages fromComputer viruses, worms or trojans

5.9 9.5 14.5 6.5

Experience of Damages fromUnauthorized Access to Data and systems

0.7 1.6 2.4 0.9

Experience of Damages fromDenial of Service(DoS) Attacks

*0.4 1.3 3.6 0.6

Note: *Estimate has a relative standard error(CV) of between 25% to 30% and should be used with caution.

Findings by Industry Type

The computer penetration rate, the Internet access rate, LAN connection rate, and the rate of using

computer virus vaccine products were high in most industries.

In particular, main indicators, including the homepage operation rate, the proportion of employees

using computers and the Internet, and the rate of using information security products such as firewall/

web application firewall products were relatively high in 'financial and insurance activities' andinformation and communications.

Meanwhile, the proportions of establishments using e-government, e-commerce, LAN connection,

Internet access, and information security products were lowest in 'accommodation and food service

activities'.

(Unit : %)

Category

Agri-

culture,

Forestry,

Fishing,

Mining

and

Quarrying

Manu-

facturing

Con-

struction

Whole-

sale

and

Retail

trade

Trans-

portation

Accom-

modat-

ion and

Food

service

activities

Inform-

ation and

Comm-

unicat-

ions

Finan-

cial and

Insur-

ance

activit-

ies

Real

estate

activities,

Renting

and

Leasing

Profes-

sional,

Scientific

and

Technical

activities

Business

facilities

mana-

gement

and

Business

Member-

ship

organi-

zations,

Repair

and Other

personal

services

Other

Activities

Computer Penetration 97.4 98.4 99.8 99.6 95.5 90.3 100.0 100.0 99.3 100.0 96.2 99.0 100.0

Proportion of EmployeesUsing Computers

53.4 46.3 65.3 69.5 47.0 46.7 94.8 91.8 53.1 88.4 52.1 56.3 82.7

LAN Connection 96.3 98.0 97.1 97.8 95.9 77.7 99.4 99.2 96.5 97.6 96.5 96.2 98.9

Internet Access 97.4 98.4 99.8 99.2 95.0 87.1 100.0 100.0 98.6 100.0 96.2 99.0 99.9

Proportion of EmployeesUsing the Internet

53.5 45.0 64.7 68.3 45.9 43.8 93.2 89.7 51.4 87.2 52.4 55.6 81.7

Use of e-Government service 86.8 85.4 92.4 82.2 83.7 50.9 91.7 87.9 90.4 92.4 84.3 75.6 92.9

Homepage Operation 38.4 45.3 21.4 63.4 32.0 54.6 85.4 100.0 30.6 62.7 43.9 47.7 76.8

Use of e-Commerce service 61.8 57.5 71.7 62.5 49.1 39.1 87.4 57.5 60.3 69.6 55.8 55.1 68.8

Use of RFID Technology **7.8 38.1 25.0 49.4 37.6 35.2 34.5 28.3 13.8 30.6 28.4 43.3 57.3

Use of Computer Virus Vaccines 92.8 92.4 95.3 90.8 92.8 77.6 95.0 96.1 91.8 95.2 92.7 90.1 96.9

Use of Firewall Product 35.4 29.9 23.3 37.7 26.1 18.5 44.6 63.1 23.1 33.4 38.1 31.6 43.5

Use of Web ApplicationFirewall Products

32.1 28.2 26.7 33.3 30.4 21.8 34.8 53.3 24.1 34.7 35.1 29.7 37.4

Note: **Estimate has a relative standard error greater than 35% and is considered too unreliable for general use.

1

O v e r v i e w



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y

Among the 267,696 establishments with 10 or more employees, those having computers were 264,120 or

98.7% as of December 2011, similar to 98.5% at the end of 2010.

Status of Computer Penetration and Usage2A. Computer Penetration

Status of Computer Penetration and Usage

Establishments possessing Computers

(No. of Establishments) (%)

300,000

240,000

180,000

120,000

60,000

0

Classification 2010 2011

No. of Establishments With Computers 246,826 264,120

Computer Penetration Rate 98.5 98.7

100

80

60

40

20

0


Base : Establishments with 10 or more employees(Census on Establishments, Statistics Korea)

Note : Computers include desktop computers, portable computers(notebook computers, tablet PCs, ultra mobile PCs, PDAs, etc.),

server computers, etc.


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1

Computer Penetration by Industry Type and Establishment Size

As of December 2011, the computer penetration rate in establishments with 10 or more employees was

above 90% for all industry types.

The computer penetration rate in establishments with 250 or more employees was 100.0%, followed by

99.8% in establishments with 50~249 employees and 98.4% in those with 10~49 employees. The survey

showed that the larger the establishment size, the higher the computer penetration rate.

2

S t a t u s o f C o m p u t e r P e n e t r a t i o n a n d U s a g e

2010 2011 (Unit: %)

Computer Penetration Rate - By Industry Type

100

80

60

40

20

0

Agricu

lture

,Fores

try,Fish

ing,

Minin

gand

Quarryi

ng

Manu

factur

ing

Whole

sale

andR

etailT

rade

Cons

tructi

on

Tran

sportation

Acco

mmod

ation

and

Food

Servi

ceActivitie

s

Finan

ciala

nd

Insur

ance

Activitie

s

Informa

tiona

ndComm

unica

tions

Real

estateAc

tivitie

s,Re

nting

andL

easin

g

Profe

ssion

al,Scie

ntific

andT

echn

icalA

ctivities

Busines

sFacilit

iesMan

agem

enta

nd

Busine

ssSupp

ortS

ervic

es

Memb

ership

Orga

nizati

ons,Re

pair

and

Othe

rPerso

nalS

ervic

es

Othe

rActi

vities

98.1 98.4100.099.8 99.2 99.6

96.9 95.5

87.790.3

100.0100.0

1 00 .0 1 00 .0100.0

99.3 99.6 100.097.3 96.298.299.0 99.8 100.0

97.492.7

10~49 Employees 50~249 Employees 250+ Employees Total Establishments(10+ Employees)

(Unit: %)2010 2011

98.2 98.599.9100.0100.099.8 98.798.4

Computer Penetration Rate - By Establishment Size

100

80

60

40

20

0


Base : Establishments with 10 or more employees, nationwide

Note : 1) Computer penetration rate refers to the proportion of establishments having computers

2) Other Activities : KSIC D(Electricity, gas, steam and water supply), E(Sewage, waste management, materials recovery and remediation

activities), O(Public administration and defence ; compulsory social security), P(Education), Q(Human health and social work activities), R(Arts,

sports and recreation related services)


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y

B. Employees Computer Usage1)

As of December 31, 2011, 66.2% of employees on average were using computers for routine work2) in

264,120 establishments with 10 or more employees and computers. It was up by about 1%p from 2010.

Also, it was found that more than 75% of employees were using computers for their work in more than

half (53.0%) of establishments having computers.

Meanwhile, the share of employees using computers among all employees for their routine work in

267,696 establishments with 10 or more employees, the comparison base recommended by the OECD,

was estimated to be 65.3% on average. In other words, more than 3 out of 5 employees were found to be

using computers for work.

1) Employees include regular and non-regular employees.

2) Using computers for routine work refers to using computers for work at least once a week.

Proportion of Employees Using Computers

(No. of establishments) (%)

150,000

120,000

90,000

60,000

30,000

0


Base : Establishments with 10 employees or more that are possessing at least 1 computer

Note : Computer usage rate refers to the proportion of employees using computers among all employees in establishments having computers.

Classification Less than 25% 25%~less than 50% 50%~less than 75% 75% and above

2010No. of Establishments 53,286 35,486 27,917 130,137

% of Establishments 21.6 14.4 11.3 52.7



Average

Proportion ofEmployees Using

Computers

2010 65.3%

2011 66.2%

100

80

60

40

20

0


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1

3

S t a t u s o f L A N C o n s t r u c t

i o n

As of December 2011, the proportion of establishments with LAN was 97.2% (240,433) out of the total

number of establishments with 10 or more employees and network connection (247,294). It was up by7.8%p from 89.4% in 2010, and LAN was found to be used mainly for the purpose of sharing and utilizing

information resources.

Meanwhile, 89.8% of the establishments with 10 or more employees (267,696), the OECD's comparison

base, were found to have constructed LAN.

LAN Connection by Industry Type and Establishment Size

The proportion of establishments with LAN among those with 10 or more employees was highest in

'information and communications' (99.4%), followed by 'financial and insurance activities' (99.2%), 'other

activities'(98.9%), and 'manufacturing (98,0%). Meanwhile, it was the lowest in 'accommodation and food

service activities' (less than 80%), whereas other industries showed the LAN construction rate of over

90%.

The proportion of establishments with LAN connection was highest in those with 250 or more employees(99.8%), followed by those with 50-249 (99.2%) and those with 10-49(96.8%). Larger establishments were

found to be more likely to have network connection.

The proportion of establishments with LAN connection was slightly up from the previous year (88.1%) in

all establishment sizes, especially up by over 8%p in establishments with 10~49 employees.

Status of LAN Connection3

Establishments with LAN


250,000

200,000

150,000

100,000

50,000

0


No. of Establishments with LAN 197,777 240,433

Proportion of Establishments with LAN 89.4 97.2

100

80

60

40

20

0


Base : Establishments with 10 or more employees having network connection.


21/102

0

y


(Unit: %)2010 2011

88.1 89.495.5 97.8

99.899.2 97.296.8

Proportion of establishments with LAN By Establishment Size

100

80

60

40

20

0


Base : Establishments with 10 or more employees having network connection.

2010 2011 (Unit: %)

Proportion of establishments with LAN By Industry Type

100

80

60

40

20

0

Agric

ultur

e,Fore

stry,Fis

hing,

Minin

gandQu

arryi

ng

Man

ufactu

ring

Whole

saleand

RetailT

rade

Cons

tructi

on

Tran

sportation

Accomm

odati

onand

Food

Service

Activitie

s

F

inancial

and

Insurance

Activitie

s

Informa

tiona

ndCom

munic

ation

s

Real

estat

eActi

vities

,Renting

andL

easin

g

Profe

ssion

al,Scien

tifica

ndTechn

icalA

ctivities

Busin

essF

acilit

iesMan

agem

enta

nd

Busin

essS

upportS

ervic

es

Memb

ership

Orga

nization

s,Re

pair

and

Othe

rPersona

lServic

es

Othe

rActi

vities

86.3

98.0

81.5

97.191.2

97.8

84.9

95.9

75.3 77.7

98.4 99.4 98.4

81.1

99.296.5 94.1

97.6

85.7

96.588.3

96.2 93.498.9

96.3

84.1


22/102

2

As of December 31, 2011, it was estimated that 98.4% or 263,379 out of 267,696 establishments with 10 or

more employees had access to the Internet. It was similar to 98.4% in the previous year.

Internet Access by Industry Type and Establishment Size

The Internet access rate by industry type was over 90% in most industries except 'accommodation and

food service activities'(87.1%).

The Internet access rate was the highest at 100% in establishments with 250 or more employees, followed

by those with 50-249 (99.8%) and those with 10-49 (98.1%). The survey showed that the larger the

establishment size, the higher the Internet access rate. 4 S t a t u s o f I n t e r n e t I n f r a s t r u c t u r e a n d U s a g e

Status of Internet Infrastructure and Usage4A. Internet Access

Establishments with Internet Access


300,000

240,000

180,000

120,000

60,000

0


No. of EstablishmentsHaving Internet Access

246,760 263,379

Proportion of EstablishmentsHaving Internet Access

98.4 98.4

100

80

60

40

20

0




23/102

2

y


(Unit: %)2010 2011

98.2 98.499.9 100.0 100.099.8 98.498.1

Internet Access Rate By Establishment Size

100

80

60

40

20

0



2010 2011 (Unit: %)

Internet Access Rate By Industry Type

100

80

60

40

20

0

Agric

ultur

e,Fore

stry,Fis

hing,

Minin

gandQu

arryi

ng

Man

ufactu

ring

Whole

saleand

RetailT

rade

Cons

tructi

on

Tran

sportation

Accomm

odati

onand

Food

Service

Activitie

s

F

inancial

and

Insurance

Activitie

s

Informa

tiona

ndCom

munic

ation

s

Real

estat

eActi

vities

,Renting

andL

easin

g

Profe

ssion

al,Scien

tifica

ndTechn

icalA

ctivities

Busin

essF

acilit

iesMan

agem

enta

nd

Busin

essS

upportS

ervic

es

Memb

ership

Orga

nization

s,Re

pair

and

Othe

rPersona

lServic

es

Othe

rActi

vities

97.9 98.4100.0 99.8 99.299.2 96.9 95.087.7 87.1

100.0 100.0100.0

100.0100.0 98.6 99.6100.097.3 96.2 98.299.0 99.8 99.997.4

92.7




24/102

2

4

S t a t u s o f I n t e r n e t I n f r a s t r u c t u r e a n d U s a g e

As of December 31, 2011, when 263,379 establishments with 10 or more employees having Internet

access were asked on a multiple-response basis how they access to the Internet, most of them replied

that they use 'optic LAN (55.5%). Following this were 'wireless Internet on mobile phones' (24.8%), and

'private line' (20.4%), and so on.

While the proportion of establishments using 'xDSL' (from 38.4% to 16.1%) decreased drastically from

2010, the proportion of establishments using 'optic LAN/FTTH' (from 37.9% to 55.5%) increased much,

indicating that the Internet access environment improved considerably.

Meanwhile, the proportion of establishments using broadband Internet among the establishments with 10

or more employees (267,696), the OECD's comparison base, was 98.4% (263,379 establishments),indicating that most of establishments with 10 or more employees were using broadband Internet.

B. Internet Access Method (Multiple Responses)

Internet Access Method (Multiple Responses)

(No. of establishments) (%)

150,000

120,000

90,000

60,000

30,000

0


Base : Establishments with 10 or more employees having internet access

Note : 1) Data are based on multiple responses.2) High-speed Wireless Internet : Wibro, WCDMA/HSDPA etc

ClassificationOptic

Lan/FTTH

WirelessInternet

on mobilephones

Private LineWireless

LANxDSL

CableModem

High-speedWirelessInternet

2010No. of Establishments 93,409 67,514 64,806 61,365 94,636 28,410 16,683

Usage Rate 37.9 27.4 26.3 24.9 38.4 11.5 6.8

2011No. of Establishments 146,063 65,228 53,698 47,280 42,298 29,177 18,099

Usage Rate 55.5 24.8 20.4 18.0 16.1 11.1 6.9

100

80

60

40

20

0


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y

As for the Internet access method by industry type, most industries used 'optic LAN' whereas 'financial

and insurance activities'(62.0%) mainly used 'private line'.

In terms of the establishment size, 'private line' was mostly used for Internet access in establishments

with 250 or more employees (56.2%), whereas 'optic LAN/FTTH' was mainly used in those with 10~249

employees (56.5% in those with 10~49 employees and 50.9% in those with 10~249 employees).



Note : 1) Data are based on multiple responses.

2) High-speed Wireless Internet : Wibro, WCDMA/HSDPA etc

3) Other Activities : KSIC D(Eletricity, gas, steam and water supply), KSIC E(Sewage, waste management, materials recovery and remediation

activities), KSIC O(Public administration and defence), KSIC P(Education), KSIC Q(Human health and social work activities),

KSIC R(Arts, sports and recreation related services)

4) *Estimate has a relative standard error(CV) of between 25% to 35% and should be used with caution.

5) **Estimate has a relative standard error greater than 35% and is considered too unreliable for general use.

Internet Access Method by Industry Type and Establishment Size

(multiple responses)

Internet Access Method - By Industry Type (multiple responses)

Classification

Agricul-ture,

Forestry,Fishing,Mining

and

Quarrying

Manufac-turing

Const-ruction

Wholesaleand

RetailTrade

Transpor-tation

Accom-modation

andFood

Service

Activities

Infor-mation

andCommu-nications

Financialand

InsuranceActivities

Realestate

Activities,Renting

and

Leasing

Pro-fessional,Scientific

andTechnical

Activities

BusinessFacilitiesManage-

mentand

Business

SupportServices

Member-ship

Organi-zations,Repair

and Other

PersonalServices

OtherActivities

xDSL 28.2 17.5 17.0 16.9 17.2 23.9 15.9 11.5 19.2 15.0 14.4 16.9 13.0

Private Line *16.1 12.1 5.8 15.5 19.7 7.3 31.0 62.0 10.0 17.3 13.5 12.0 30.0

CableModem

**3.4 12.3 13.2 12.0 8.1 12.7 *7.2 7.2 *8.8 9.8 15.4 12.9 10.2

Optic LAN/FTTH

57.1 59.2 62.8 56.7 57.8 51.1 49.9 38.0 72.2 60.3 54.0 62.5 50.6

WirelessLAN

*16.1 13.2 15.9 20.0 11.3 24.1 25.6 28.3 11.9 26.1 12.5 18.2 18.2

Wireless

internet

on mobile

phones

*15.4 22.2 21.1 34.1 19.0 19.7 41.0 28.3 16.9 34.0 26.7 23.3 22.1

Others **5.9 5.4 7.6 9.2 *3.6 *4.8 12.8 6.9 **5.3 6.8 8.3 *5.4 7.3

(Unit: %)

100

80

60

40

20

0


26/102

2

Internet Access Method - By Establishment Size (multiple responses)

100

80

60

40

20

0

Classification 10~49 Employees 50~249 Employees 250+ EmployeesTotal Establishments

(10+ Employees)

xDSL 16.3 14.3 17.3 16.1

Private Line 17.2 34.6 56.2 20.4

Cable Modem 11.7 7.9 8.2 11.1

Optic LAN/FTTH 56.5 50.9 40.5 55.5

Wireless LAN 17.6 18.7 28.0 18.0

Wireless interneton mobile phones

23.7 28.5 44.0 24.8

High-speedWireless internet

6.7 8.0 7.1 6.9



Note : 1) Data are based on multiple responses.

2) High-speed Wireless Internet : Wibro, WCDMA/HSDPA etc

(Unit: %)

4


Status of Internet Infrastructure and Usage


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y

As of December 31, 2011, the proportion of employees using the Internet for routine work4)in 263,379

establishments with 10 or more employees having Internet access was 65.0% on average. It was up by

about 1%p from 2010.

It was also found that more than 75% of employees were using Internet for their work in more than half

(51.0%) of establishments having Internet access.

Meanwhile, employees using the Internet for routine work in establishments with 10 or more employees

(267,696) were estimated to account for 64.0% on average. It indicates that 3 out of 5 employees were

using the Internet for work.

C. Employees Internet Usage3)

Average

Proportion ofInternet-Using

Employees

2010 64.0%

2011 65.0%

Proportion of Employees Using the Internet


150,000

120,000

90,000

60,000

30,000

0

100

80

60

40

20

0


Base : Establishments with 10 or more employees

Note : Internet usage rate refers to the proportion of Internet-using employees in establishments having access to the Internet.

Classification Less than 25% 25%~less than 50% 50%~less than 75% more than 75%





3) Employees include regular and non-regular employees.

4) Using the Internet for routine work refers to using the Internet for work at least once a week.


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2

D. Internet Activities for Work (Multiple Responses)

As of December 31, 2011, the mostly used Internet function for work by employees in most of 263,379

establishments with 10 or more employees having Internet access was 'sending and receiving of e-mails'

(95.9%), followed by 'getting information from government/public authorities' (82.9%), 'interacting with

government/public authorities' (76.7%), 'performing Internet banking' (75.6%), and 'getting information

about goods or services' (68.7%).

4


Internet Activities (Functions) Used in Work (multiple responses)


300,000

250,000

200,000

150,000

100,000

50,000

0

100

80

60

40

20

0

Classification

Sendingor

Recei-ving

emails

GettingInfor-

mationfrom

Govern-ment/Public

Authori-ties

Inter-actingwith

Govern-ment

Organi-zations/

PublicAuthori-ties

Per-formingInternetBanking

Gettinginfor-

mationabout

goods or

services

OtherInfor-mation

Searchesor

Re-

search

Internalor

ExternalRecruiting

Pro-viding

CustomerServices

Accessto

OtherFinancialServices

UsingVoIP

TrainingEm-

ployees

DeliveringProducts

Online

2011

No. ofEstablishments

252,527 218,335 202,142 199,010 181,036 164,050 104,611 62,116 59,851 58,591 48,319 41,004

Usage Rate 95.9 82.9 76.7 75.6 68.7 62.3 39.7 23.6 22.7 22.2 18.3 15.6




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8

y

According to the survey, 226,755 out of 263,379 establishments with 10 or more employees having Internet

access used administrative information and public services of government/public authorities

(e-government services) for their business during the year 2011. It was found that more than 8 out of 10

establishments having Internet access (86.1%) used e-government services and the e-government service

usage rate was not much different from those in 2010 (85.9%).

Meanwhile, the e-government service usage rate in establishments with 10 or more employees (267,696),

which is the comparison base recommended by the OECD, accounted for 84.7% (226,905), indicating that 8

out of 10 establishments with 10 or more employees were using e-government service.

e-Government Service Usage by Industry Type

In terms of the industry type, the e-government service usage rate was the highest in 'other activities'

(92.9%), followed by 'construction' and 'professional, scientific and technical activities' (92.4%), and

'information and communications' (91.7%)'. Meanwhile, it was the lowest in 'accommodation and food

service activities' (50.9%)

Status of e-Government Service Usage5A. e-Government Service Usage

e-Government Service Usage

(No. of Establishments)

250,000

200,000

150,000

100,000

50,000

0


No. of Establishments

Using e-Government Service211,939 226,755

e-Government Service Usage Rate 85.9 86.1

100

80

60

40

20

0

Reference Date: January 1, 2011 - December 31, 2011

Base : Establishments with 10 or more employees having Internet access

Note : e-Government service refers to 'administrative information and public services provided by government/public authorities through the Internet.

'Government/public authorities include central and local government organizations, local governments, public offices, and semi government

organizations such as public libraries, hospitals, and universities. e-Government service includes online processing of civil applications and

declarations, online provision of administrative information, and processing of questions or complaints via the homepages or portals of government

and public authorities.

(%)


30/102

2

e-Government Service Usage by Establishment Size

The e-government service usage rate in establishments with 250 or more employees was 100.0%,

followed by 98.5% in establishments with 50~249 employees and 83.7% in those with 10~49 employees.

The survey showed that the larger the establishment size, the higher the e-government service usage

rate.

Particularly, the e-government service usage rate in establishments with 50 or more employees

increased by over 3%p (5.4%p in those with 50~249 employees and 3.3%p in those with 250 or more

employees), compared to 2010. 5

S t a t u s o f e G o v e r n m e n t S e r v i c e U s a g e



Note : Other Activities - KSIC D(Electricity, gas, steam and water supply), KSIC E(Sewage, waste management, materials recovery and remediation

activities), KSIC O(Public administration and defence), KSIC P(Education), KSIC Q(Human health and social work activities), KSIC R(Arts, sports

and recreation related services)

(Unit: %)2010 2011

92.092.4

80.482.2 82.183.7

52.250.9

89.891.7 91.087.9 88.790.495.6

92.4

82.984.3

67.7

75.6

92.692.986.785.4

80.486.8

e-Government Service Usage Rate - By Industry Type

100

80

60

40

20

0


(Unit: %)2010 2011

96.7 100.093.198.5

85.9 86.184.4 83.7

e-Government Service Usage Rate - By Establishment Size

100

80

60

40

20

0



Agric

ultur

e,Fore

stry,Fis

hing,

Minin

gandQu

arryi

ng

Man

ufactu

ring

Whole

saleand

RetailT

rade

Cons

tructi

on

Tran

sportation

Accomm

odati

onand

Food

Service

Activitie

s

F

inancial

and

Insurance

Activitie

s

Informa

tiona

ndCom

munic

ation

s

Real

estat

eActi

vities

,Renting

andL

easin

g

Profe

ssion

al,Scien

tifica

ndTechn

icalA

ctivities

Busin

essF

acilit

iesMan

agem

enta

nd

Busin

essS

upportS

ervic

es

Memb

ership

Orga

nization

s,Re

pair

and

Othe

rPersona

lServic

es

Othe

rActi

vities


31/102

0

y

During the year 2011, most of 226,755 establishments with 10 or more employees that used e-government

service used it mainly for 'information search and retrieval' (95.9%), followed by 'online processing of civil

application' (80.8%), 'getting civil application forms' (75.4%), and 'submitting documents and data for civil

application' (71.7%).

In terms of the purposes, the number of establishments using e-government service increased compared

to the same period of 2010. However, the growth rate was found to be low compared to the growth rate of

the number of establishments using e-government service (7.0%).

B. Purposes of Using e-Government Services

(Multiple Responses)

Status of e-Government Service Usage

Purposes of Using e-Government Services


250,000

200,000

150,000

100,000

50,000

0

100

80

60

40

20

0


Base : Establishments with 10 or more employees that used e-government services

Note : Data are based on multiple responses.

ClassificationInformation Search

and RetrievalGetting Civil

Application Forms

Submitting Documentsand Data for Civil

Application

Online Processing ofCivil Application


Usage Rate 98.4 77.1 72.0 85.7


Usage Rate 95.9 75.4 71.7 80.8


32/102

3

During the year 2011, more than 60% (61.9%) among all establishments with 10 or more employees

(267,696) were found to have purchased or sold goods or services through e-commerce. It was up by over

11%p compared to the same period of 2010 (50.2%), showing that more than 3 out of 5 establishments

with 10 or more employees were using e-commerce.

While the sale of goods or services through e-commerce was done by 59.7% (159,754) of establishments

with 10 or more employees, the purchase was done by 12.5% (33,392), indicating that e-commerce was

more used for purchase than for sale. Compared to the same period of 2010, the e-commerce usage rate

increased for both purchase and sale.

Status of e-Commerce Usage6A. e-Commerce Usage

6

S t a t u s o f e C o m m e r c e U s a g e

Classification Use Purchase Sale

2010No. of Establishments 125,786 121,010 23,197

Usage Rate 50.2 48.3 9.3

2011No. of Establishments 165,625 159,754 33,392

Usage Rate 61.9 59.7 12.5

e-Commerce Usage


200,000

160,000

120,000

80,000

40,000

0

100

80

60

40

20

0

Reference Period : January 1, 2011 - December 31, 2011

Base : Establishments with 10 or more employees (Census on Establishments, Statistics Korea)

Note : 1) e-Commerce refers to the sale or purchase of goods or services, conducted via computer and networks (Internet networks,

non-Internet EDI, etc.), including mobile commerce.

2) It includes orders received or placed via Internet-enabled mobile phones (mobile commerce), but excludes orders received via telephone,

facsimile or conventional e-mail.

3) e-Commerce in the finance and insurance industry refers to a way of purchasing goods and services through Internet-based networks or a way of

selling goods, information, and services through Internet marketplaces (websites that provide Internet banking services). It does not include

regular transactions that occur through non-Internet-based networks shared by establishments in the finance and insurance industry.


33/102

2

y

e-Commerce Usage by Industry Type

The e-commerce usage rate for the purchase of goods and services was highest in 'information and

communications' (83.1%) whereas it was relatively low in 'Accommodation and food service activities'

(36.1%).

The rate for the sale of goods and services was also highest in 'information and communications' (27.4%).

Consequently, both purchase and sale through e-commerce were most frequent in the industry.

Meanwhile, the share of establishments using e-commerce for the sale of goods or services increased

compared to the same period of 2010 in most industries.

Reference Date: January 1, 2011 ~ December 31, 2011


Note : 1) Other Activities - KSIC D(Electricity, gas, steam and water supply), KSIC E(Sewage, waste management, materials recovery and remediation

activities), KSIC O(Public administration and defence), KSIC P(Education), KSIC Q(Human health and social work activities), KSIC R(Arts,


2) *Estimate has a relative standard error of between 25% and 35% and should be used with caution. 3) **Estimate has a relative standard error greater than 35% and is considered too unreliable for general use.

e-Commerce Usage - By Industry Type

100

80

60

40

20

0

(Unit: %)

Classification

Agricul-

ture,Forestry,Fishing,Mining

andQuarrying

Manufac-turing

Const-ruction

Wholesaleand

RetailTrade

Transpor-tation

Accom-modation

andFood

ServiceActivities

Infor-mation

andCommu-nications

Financialand

InsuranceActivities

Realestate

Activities,Renting

andLeasing

Pro-fessional,Scientific

andTechnicalActivities


mentand

BusinessSupportServices

Member-ship

Organi-zations,Repair

andOther

PersonalServices

OtherActivities

2010Purchase 40.4 42.4 45.1 45.9 32.1 38.4 68.3 52.5 40.1 53.8 39.9 38.4 61.8

Sale 15.4 7.9 4.4 15.0 5.3 7.2 27.4 23.0 1.5 8.5 6.6 7.0 5.1

2011Purchase 61.6 55.8 70.0 60.0 47.7 36.1 83.1 47.9 60.3 67.8 54.6 55.0 67.9

Sale *10.7 11.4 10.9 23.7 5.9 9.8 32.5 24.9 **1.2 12.8 10.6 *4.5 6.4


34/102

3

6

S t a t u s o f e C o m m e r c e U s a g e

e-Commerce Usage by Establishment Size

Establishments with 250 or more employees showed the highest rates of experiencing purchases (73.0%)

and sales (35.1%) through e-commerce, followed by those with 50-249 and those with 10-49, indicating

that both rates were higher in larger establishments. Particularly, it was up in all establishment size,

compared to 2010.

e-Commerce Usage - By Establishment Size

100

80

60

40

20

0



(Unit: %)


(10+ Employees)

2010Purchase 46.8 55.2 62.8 48.3

Sale 8.4 11.7 32.4 9.3

2011Purchase 57.8 69.0 73.0 59.7

Sale 12.1 12.0 35.1 12.5

Status of e-Commerce Usage


35/102

4

y

B. e-Commerces Effects in Sale

In 2011, 61.6% of the 33,392 establishments with 10 or more employees that have experience of selling

goods or services through e-commerce chose time saving/faster business processes' as the most

favourable effect of the electronic sales.

Following this were Reduction of costs' (58.6%), 'Reach new customers' (40.5%), increase customers and

sales (37.1%), and 'overcome of geographical limits in market' (36.2%).

Meanwhile, a few establishments chose 'customized services for loyal customers' (16.2%), and 'No effect'

accounted for 2.8%.

e-Commerce's Effects in Sale


25,000

20,000

15,000

10,000

5,000

0

100

80

60

40

20

0

Classification

ReducedTransactionTime and

FasterBusiness

Processes

ReducedTransaction

Costs

ReachNew

Customers

IncreasedNumber ofCustomersand Sales

Overcomingof

GeographicalLimit

of Market

ImprovedQuality ofCustomer

Service

KeepingPace with

Competitors

Launch ofNew Goodsor Services

CustomizedServicesfor LoyalCustomer

No Effect

2010


14,296 13,980 10,586 7,827 9,173 7,302 6,102 3,347 2,941 *295

% ofEstablishments

61.6 60.3 45.6 33.7 39.5 31.5 26.3 14.4 12.7 *1.3

2011


20,578 19,576 13,533 12,387 12,080 10,873 8,323 6,755 5,412 *930

% ofEstablishments

61.6 58.6 40.5 37.1 36.2 32.6 24.9 20.2 16.2 *2.8


Base : Establishments with 10 or more employees selling goods or services through e-Commerce

Note : 1) Data are based on multiple responses

2) *Estimate has a relative standard error(CV) of between 25% to 35% and should be used with caution.


36/102

3

7

S t a t u s o f H o m e p a g e O p e r a t

i o n

Status of Homepage Operation7

Homepage Operation by Industry Type and Establishment Size

Compared to other industries, 'information and communications' (67.7%), 'other activities' (58.8%), and

'professional, scientific and technical activities' (50.4%) had relatively high rates of 'operating their own

homepages' whereas 'financial and insurance activities' (84.6%) and 'accommodation and food service

activities' (35.5%) were more likely to 'share homepages with their head offices/upper organizations'.

In terms of the number of employees, the rate of operating 'own homepages' was higher in

establishments with more employees whereas the rate of operating 'shared homepages' was higher in

establishments with less employees.

As of December 31, 2011, 36.2% (96,807) of 267,696 establishments with 10 or more employees were

found to be operating own homepages (websites, mobile websites, blog, etc.).

Among these establishments, 21.3% were sharing their homepages with their head offices/upper

organizations, and 57.5% were either operating their own homepages or sharing them with the head

offices/upper organizations. Meanwhile, the homepage operation rate (including both 'own homepages'

and 'shared homepages') was down 3.6%p from 61.1% at the end of 2010.

A. Homepage Operation

2010 2011

(Unit: No. of Establishments, %) Operating Sharing Homepages Not Maintaining Own Homepages with Head Offices Homepages

Status of Homepage Operation

300,000

240,000

180,000

120,000

60,000

0

Reference Date: December 31, 2011


Note : 1) Other Activities : KSIC D(Eletricity, gas, steam and water supply), KSIC E(Sewage, waste management, materials recovery and remediation



2) A homepage (website) refers to a site which has its Web address in the World Wide Web.

3) It includes the business website, homepage or a third party/s site (including a related business) where the business has substantial

control over the content of the site/page.

4) It excludes a listing in an online directory and advertising on a third party's site

92,381(36.9%)

96,807(36.2%)

60,856(24.3%)

57,017(21.3%)

97,455(38.9%)

113,872(42.5%)


37/102

6

y



Note : 1) Other Activities : KSIC D(Eletricity, gas, steam and water supply), KSIC E(Sewage, waste management, materials recovery and remediation



2) A homepage (website) refers to a site which has its Web address in the World Wide Web.

3) It includes the business website, homepage or a third party/s site (including a related business) where the business has substantial

control over the content of the site/page.

4) It excludes a listing in an online directory and advertising on a third party's site

5) Blogs (NAVER blogs, Tistory, etc.), microblogs (Twitter, me2day, Yozm, etc.), mini homepages (Cyworld, etc.) and profile-based

services (Facebook, Myspace, etc.) are included.

6) *Estimate has a relative standard error(CV) of between 25% and 30% and should be used with caution.

Proportion of establishments with a Website or Homepage By Industry Type

100

80

60

40

20

0

(Unit: %)

Classification

Agricul-ture,

Forestry,

Fishing,Mining

andQuarrying

Manufac-turing Const-ruction

Wholesale

andRetailTrade

Transpor-tation

Accom-modation

andFoodService

Activities

Infor-mation

andCommu-nications

Financial

andInsuranceActivities

Realestate

Activities,Rentingand

Leasing

Pro-fessional,

ScientificandTechnicalActivities


mentandBusinessSupportServices

Member-ship

Organi-zations,

Repairand

OtherPersonalServices

OtherActivities

2010

Sharing Homepages

with Head Offices25.6 9.9 2.2 36.1 22.3 39.7 21.9 86.8 18.4 14.8 22.7 26.1 18.8

Operating Own

Homepages17.2 39.0 21.7 27.6 15.9 13.3 68.9 9.8 24.7 47.1 24.6 35.4 63.0

2011

Sharing Homepages

with Head Offices26.2 8.4 3.8 31.5 19.9 35.5 17.7 84.6 11.2 12.3 16.6 15.5 18.1

Operating Own

Homepages*12.2 36.9 17.6 31.9 12.1 19.1 67.7 15.4 19.4 50.4 27.3 32.2 58.8


38/102

3

7

S t a t u s o f H o m e p a g e O p e r a t

i o n


(10+ Employees)

2010

Sharing Homepageswith Head Offices

24.5 23.5 21.1 24.3

Operating Own

Homepages33.2 55.0 68.2 36.9

2011

Sharing Homepages

with Head Offices21.4 21.4 17.0 21.3

Operating Own

Homepages32.9 51.7 67.8 36.2

Proportion of establishments with a Website or Homepage By Establishment Size

100

80

60

40

20

0



(Unit: %)

Status of Homepage Operation


39/102

8

y

B. Homepage Functions

As of December 2011, all of the 96,807 establishments with 10 or more employees and own(sole)

homepages provided the function of 'general PR and advertisement of business/organization or products'.

Other functions were 'providing product catalogues or price information' (68.9%), 'provision of warranty

services' such as online inquiry and customer feedback, FAQ, etc. (64.6%), and 'membership registration'

(54.5%).

Meanwhile, relatively very few establishments provided the functions of 'customized functions exclusive

for loyal customers' (6.5%) and 'services for mobile internet (4.7%).

Homepage Functions (multiple responses)


100,000

80,000

60,000

40,000

20,000

0

Classification

General PRand Ads ofBusiness

andProducts

Product

Cataloguesor Price

Information

Provision of

OnlineWarrantyServices

MembershipRegistration

(Joining)

EnglishVersion of

The Website

DeliveryProducts

OnlineOnlineOrder

CustomizedWeb page of

InformationProvidedfor Loyal

Customers

Wireless

InternetServices

(SMS)

Others

No. of Establishments 96,807 66,673 62,523 52,745 21,838 9,940 9,872 6,266 4,579 3,969

% of Establishments 100.0 68.9 64.6 54.5 22.6 10.3 10.2 6.5 4.7 4.1

100

80

60

40

20

0


Base : Establishments with 10 or more employees operating their own homepages

Note : 1) Data are based on multiple responses

2) Others : Service for the disabled, etc.


40/102

3

As of December 31, 2011, 40.1% (107,266) of establishments with 10 or more employees (267,696) were

found to be using RFID technology. It rose by almost twice from 22.4%, compared to 2010.

8

S t a t u s o f R F I D T e c h n o l o g y U s a g e

Status of RFID Technology Usage8A. RFID Technology Usage

RFID Technology Usage by Industry Type and Establishment Size

The RFID technology usage rate was the highest in 'Other activities' (57.3%), followed by 'Wholesale and

retail trade' (49.4%) and 'Membership organizations, repair, and other personal services' (43.3%).

Establishments with 250 or more employees showed the highest RFID service usage rate (69.3%),

followed by those with 50~249 employees (47.3%) and those with 10~49 employees (38.3%). In other

words, the RFID service usage rate was higher in larger establishments.

RFID Technology Usage Rate


150,000

120,000

90,000

60,000

30,000

0


No. of EstablishmentsUsing RFID technology

56,267 107,266

of Establishments 22.4 40.1

100

80

60

40

20

0



Note : RFID (Radio Frequency Identification) refers to a technology that uses thin flat tags and readers attached to objects to identify them through radio

frequency signals and interwork with the existing information systems to process information


41/102

0

y


(Unit: %)

38.3

47.3

69.3

40.1

RFID Technology Usage Rate By Establishment Size

100

80

60

40

20

0



Status of RFID Technology Usage

*7.8

(Unit: %)

38.1

25.0

49.4

37.6 35.2 34.528.3

13.8

30.6 28.4

43.3

57.3

RFID Technology Usage Rate By Industry Type

80

60

40

20

0

Agric

ultur

e,Fore

stry,Fis

hing,

Minin

gandQu

arryi

ng

Man

ufactu

ring

Whole

saleand

RetailT

rade

Cons

tructi

on

Tran

sportation

Accomm

odati

onand

Food

Service

Activitie

s

F

inancial

and

Insurance

Activitie

s

Informa

tiona

ndCom

munic

ation

s

Real

estat

eActi

vities

,Renting

andL

easin

g

Profe

ssion

al,Scien

tifica

ndTechn

icalA

ctivities

Busin

essF

acilit

iesMan

agem

enta

nd

Busin

essS

upportS

ervic

es

Memb

ership

Orga

nization

s,Re

pair

and

Othe

rPersona

lServic

es

Othe

rActi

vities

Note : *Estimate has a relative standard error of between 35% and 40% and is considered too unreliable for general use.


42/102

4

8

S t a t u s o f R F I D T e c h n o l o g y U s a g e

B. Purpose of Using RFID TechnologyAs of December 31, 2011, establishments with 10 or more employees and using RFID technology

(107,266) were found to be using the service mainly for 'identification or access control' (75.5%). It was

followed by 'security management' (56.5%) for preventing theft and forgery and 'inventory management'

(23.3%).

Meanwhile, the establishments using RFID technology for 'product classification' and 'logistics tracking'

accounted for 4.2% and 3.2% respectively.

Purposes of Using RFID Technology


100,000

80,000

60,000

40,000

20,000

0

ClassificationIdentification

orAccess control

SecurityManagement

(Theft andForgery