York St John University | www.yorksj.ac.uk

Mentoring Awareness Workshop

Facilitated by Bob Garvey

There's more room to grow

2

Values and Mentoring

What are your organisation’s values? How do they fit with your values? How do they fit with your view of mentoring?

There's more room to grow

Mentoring is...

A learning relationship between two people. It requires trust, commitment and emotional engagement. It involves

listening, questioning, challenge and support. It has a time scale.

There's more room to grow

A mentor is...?

a) role modelb) one who helps another learn and enhance their

professional rolec) a networker/facilitatord) a management supervisor who is responsible for the

learnere) a colleague who works with the learner’s agenda,

including the personal agendaf) an adviser

There's more room to grow

Mentoring questions

Third party involvement? Several mentors? Time? Age difference? Gender difference? Race/cultural difference? Different experience? Different knowledge/skills? Different level?

There's more room to grow

Mentoring deals with…….

Change and transition New situations Leadership development Time issues Performance, behaviour and attitudes Motivation and confidence issues Personal and people related issues Thoughts and feelings on a range of issues

There's more room to grow

Hands on – hands off

7. Help them think through their own ideas6. Add options to their ideas5. Advise them what to do4. Tell them what to do3. Show them how to do it2. Do it with them1. Do it for them

Practical Issues, Skills and Process

There's more room to grow© Wood Mackenzie 9

The First meeting

One of the key elements of the first meeting is agreeing the ground rules

Another issues is the need to begin, as well as continue, to establish rapport

There's more room to grow

The FIRST mentoring meeting – key areas to gain agreement about

learner and mentor expectations of the relationship and the learning outcomes

learner and mentor responsibility in terms of the relationship and others that may be involved in the outcomes of the mentoring program

Issues of respect and valuing each other's perspectives The issue of confidentiality Boundaries of relationship

There's more room to grow© Wood Mackenzie 11

The first meeting – establishing rapportAnother element crucial to the learning relationship from the

outset is the building of rapport which is directly linked to the setting of ground rules

There are five elements to establishing and maintaining rapportestablishing trustgetting to know each otherthe focus on common ground as well as differencessetting ground rules for the relationshipbuilding mutual empathy

There's more room to grow© Wood Mackenzie 12

The First meeting – key areas to gain agreement about

How, when and where future meetings will take place Issues of note-taking Mutual commitment and openness and honesty The giving/receiving of feedback How progress is to be reviewed and measured

There's more room to grow

Mentoring dimensions

Open--------------------------------------ClosedPublic-------------------------------------Private

Formal------------------------------------InformalActive-------------------------------------Passive

Stable-------------------------------------Unstable

All change through time

There's more room to grow

Three stage process

Stage 1 Exploration

Stage 2 Understanding

Stage 3 Action

There's more room to grow

Three Stage ProcessStage 1 - Exploration

Strategies Take the lead Pay attention to the relationship Clarify aims and objectives Support and counsel

Methods Listen Ask open questions Develop the agenda

There's more room to grow

The Three Stage ProcessStage 2 - Understanding

Strategies Support and counsel Give constructive feedback mentor and demonstrate skills

Methods Listen and challenge Ask open and closed questions Recognise strengths Establish priorities Identify developmental needs Give information and advice Share experience and tell stories

There's more room to grow

The Three Stage ProcessStage 3 - Action

Strategies Examine options and consequences Attend to the relationship Develop an action plan

Methods Encourage new ways of thinking Help to make decisions and solve

problems Agree action plans Monitor progress and evaluate

outcomes

York St John University | www.yorksj.ac.uk

Skills

There's more room to grow

Skills of mentoring

1. Open-Ended Questioning

• Ask questions that cannot be answered with a "yes," "no," or one-word response.

• Allow or encourage the mentee to elaborate on the situation.

• Example: Don't ask, "Do you like your new role?" Ask, "Tell me about your new role."

• Be careful when using "why" questions • Encourage reflection on experience• Seek to create new options or new understanding

There's more room to grow

Skills of mentoring2. Maintaining Silence

• Give an individual time to think through the reply to a challenging question.

• Be patient...maintain self-control. Do not anticipate the other person's answer by pre-empting his/her reply. Do not interrupt!

• Maintain eye contact, remain open, demonstrate interest, and don't exhibit distracting mannerisms. Encourage the person to take his/her time. You need to be comfortable with silence.

There's more room to grow

Skills of mentoring3. Active ListeningActive listening uses two techniques:

• Respond to the deeper concerns & feelings of the mentee.Example:“You seem disappointed that you were not leading the project.”

• Put what the person said into your own words without changing the basic meaning. Example: mentee: "I'm frustrated I don't have direct control over some of the people who deliver my work. It risks my evaluation." mentor: "You're concerned that you might be evaluated on the quality of work of people you don't manage.”

There's more room to grow

Skills of mentoring

4. Restatement

• Restatement includes some simple interpretation of the situation. The purpose of restatement is to check out what you believe might be occurring for the individual.

• Example: mentee: "So far, I've been able to persuade supervisors to let me give their people feedback, but I may not always be able to do that." mentor: "You feel that the one element of control you have over these people is weak and you may not always be able to use it?”

There's more room to grow

Skills of mentoring

5. Summarizing

• Summarize the key aspects of the mentoring discussion. • You can also get the mentee to summarize.• Helps the mentee decide where to take the conversation

next.• Can use to conclude the discussion and focus on planning for

the future.

6. Initiating Action

• Help the individual identify and select a goal from among the options they have generated.

• Agree next steps, key milestones.

There's more room to grow

Skills of mentoring

7. Observation

• You probably can’t see your mentee at work in their normal role. But you can give feedback on what you notice about them in the mentoring meeting.Example:mentor: “I see that you talk very quickly and I get the feeling that you are not listening fully to what I’m saying. Do you think your colleagues might have this impression?”

• Keep statement separate from judgement

There's more room to grow

Skills of mentoring

8. Giving advice

• What have you done already?• What else could you do?• Do you want a suggestion from me?• Evaluate all options, not just the mentor’s suggestion.

• Remember the mentee knows more about their issue than you do.

• Mentoring is about helping mentees think for themselves.

There's more room to grow

Advice

There's more room to grow27

So what and what next?

• Between now an the next session try to get some mentoring practice…

• How might you do this?• This will form the basis of the start of next time……