you are so much more than an seo - 2014 moz
Post on 17-Oct-2014
20.895 views
DESCRIPTION
This presentation focuses on heart, I'm asking people who are responsible to search to go form people who drive clicks to building cliques. What would happen if instead of looking at keyword ranking, we honestly ask ourselves...are we HELPING the user, what is the user experience from search through the process? It is a change in focus, I hope you enjoy.TRANSCRIPT
#MozCon
Wil Reynolds • SEER Interactive
You are so Much More Than an SEO
@wilreynolds • [email protected]
@wilreynolds https://www.flickr.com/photos/chezdom
SEOSUX
@wilreynolds
SUX
SEO
@wilreynolds
SUX
#SUX?
@wilreynolds
RimpingVillage
@wilreynolds
I’m a content marketer,
not an SEO
https://www.flickr.com/photos/mikeyphillips/
@wilreynolds
I’m an outreach specialist,
not a link builder
https://www.flickr.com/photos/mikeyphillips/
@wilreynolds
Link Builder
Content Marketer
@wilreynolds
What got you HEREWon’t get you THERE
@wilreynolds
Putting your finger on a key doesn’t make you a writer
@wilreynolds
Can you deliver a strategy?
@wilreynolds
Holistic, End-to-end, Integrated
@wilreynolds
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@wilreynolds
What do I mean?
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@wilreynolds
Links, Rankings, Traffic
Matter
@wilreynolds
But so does #SUX
@wilreynolds
“I want conversions from links” Rankings are secondary
@wilreynolds
Alter YOUR Strategy?
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@wilreynolds
You know what matters more than links?
@wilreynolds
Customers
@wilreynolds
#RCS
@wilreynolds
Branding
https://www.flickr.com/photos/obis/
@wilreynolds
When is your job well done?
https://www.flickr.com/photos/obis/
@wilreynolds
When our clients are happy
@wilreynolds
@wilreynolds
It’s really hard to design products by focus groups. A lot of times, people don’t know what they want until you show it to them.
@wilreynolds
The stylus was cool
@wilreynolds
As if the
fingerwas
deadhttps://www.flickr.com/photos/bayat/
@wilreynolds
Fight beingpigeonholed
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@wilreynolds
SEO’s need to be like
5year olds
Be aYear
Old
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@wilreynolds
SEO’s need to be like
5year oldsAsk
WhyTimes
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@wilreynolds
We need 30 links.Why?
Why?
Why?
Why?
Why?
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@wilreynolds
We need 10 blog posts a month
Because content is king
Because I hear that Google rewards a lot of fresh content
I need to give Google what they want
So I can get customers!
To grow my business!!!!!
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@wilreynolds
Your Response…
What if I could grow your
business without 10 blog
posts a month, is that a fail?
@wilreynolds
You will get
pushback
@wilreynolds
You willhear
“Finally”https://www.flickr.com/photos/digimist
@wilreynolds
Build content > Promote > Links > Rankings > Traffic > Conversions = Money
@wilreynolds
Follow the money…
@wilreynolds
Follow the money…
@wilreynolds
Tweet > Money
@wilreynolds
Win heartsorwalletsorBOTH
@wilreynolds
@wilreynolds
Tweet > Money > Links
@wilreynolds
Outputs vs Outcomes
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@wilreynolds
Getting 30 links is an
outPUT
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@wilreynolds
Growing a business is an
outCOME
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@wilreynolds
Make clientshappy
@wilreynolds
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@wilreynolds
Make clients’customers happy
@wilreynolds
We’ve been celebrating the
first step
https://www.flickr.com/photos/smcgee/
@wilreynolds
Start
celebratingthe
LAST https://www.flickr.com/photos/smcgee/
@wilreynolds
You follow drugs you get
drug addicts and drug
dealers. But you start to
follow the money….
@wilreynolds
And you don’t know
where the FUCK it’s
going to take you--Lester Freamon
@wilreynolds
Ever get a check from these guys?
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@wilreynolds
#SUX requires SOCIAL
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@wilreynolds
@wilreynolds
@wilreynolds
@wilreynolds
256 Rims
@wilreynolds
SEO WE WON!!!
@wilreynolds
Good SEO?
@wilreynolds
PPC WE WON!!!
@wilreynolds
Good PPC?
@wilreynolds
FAIL
https://www.flickr.com/photos/stereoscopy/
@wilreynolds
SEO
PPC
UX
BIZ
@wilreynoldsWe ALL LOST
@wilreynolds
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@wilreynolds
Is that loss going to show up in your ranking report?
@wilreynolds
SEO, PPC, UX, y’all getting robbed!
@wilreynolds
@wilreynolds
Not a
soul
@wilreynolds
But they are dropping $$ on TV!
@wilreynolds
I asked for help
@wilreynolds
So I guess I didn’t buy them right?
@wilreynolds
@wilreynolds
CarID & Tirerackwere robbed
@wilreynolds
Lost me as a customer
@wilreynolds
Relationshipsare Fragile
https://www.flickr.com/photos/filtercollective/
@wilreynolds
Relationshipsare Multi-touch
https://www.flickr.com/photos/filtercollective/
@wilreynolds
Are you willing to
FIXthat experience?
https://www.flickr.com/photos/filtercollective/
@wilreynolds
StopCelebrating the first step?
https://www.flickr.com/photos/filtercollective/
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@wilreynolds
Change your focus
@wilreynolds
Driving clicks
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@wilreynoldsBuilding CLIQUES!!
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@wilreynolds
How much time do you invest in building cliques?
@wilreynolds
Where does this show up in the Omniture report?
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@wilreynolds
I disrespected the UX of SEO
@wilreynolds
SEM#SUX
@wilreynolds
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@wilreynolds
2500% ROIFacebook Custom Audiences
@wilreynolds
@wilreynolds
@wilreynolds
Targeting Journalists
94
@wilreynolds
Built 30 links by doing PPC
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@wilreynolds
bit.ly/10k-test
96
@wilreynolds
Using analytics to find
socially charged contentPitched as SEM/Media
(A/B testing, remove low performers, etc)SEO gets linksSocial gets engagement
@wilreynolds
PR#SUX
98
@wilreynolds
The absolute best way to get in front of reporters I know
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@wilreynolds
Allmytweets
Mu
ck
rac
k
Allm
ytw
ee
ts
Allm
ytw
ee
ts
Tw
ee
tDe
ck
Tw
ee
tDe
ck
Tw
ee
tDe
ck
Tw
ee
tDe
ck
© 2014 SEER Interactive | All Rights Reservedpage 107
Facebook Graph Search Social + SEOF
ac
eb
oo
k
© 2014 SEER Interactive | All Rights Reservedpage 108
Facebook Graph Search Social + SEOF
ac
eb
oo
k
http://www.facebook.com/
Allm
ytw
ee
ts
http://www.facebook.com/
Allm
ytw
ee
ts
@wilreynolds
Target the #’s influencers use most
@wilreynolds
Target the #’s influencers use most
@wilreynolds
Got my M%$#@(&%in’
ATTENTION@benwynkoop1
@wilreynolds
Brand#SUX
@wilreynolds
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@wilreynolds
Ecommerce client, 1000% increase in a holiday traffic, YOY
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@wilreynolds
March 2013 – 51 PA | 37 LinksMarch 2014 – 50 PA | 51 Links
@wilreynolds https://www.flickr.com/photos/zanthia/
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@wilreynolds
10% improvement in page 1 rankings that week across all tracked keywords
@wilreynolds
YouTube #SUX
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@wilreynolds
Turning Views to Revenues(Tutorials)
@wilreynolds
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@wilreynolds
and… custom audiences
@wilreynolds
Content #SUX
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@wilreynolds
bit.ly/hotcontentbymonth
@wilreynolds
@wilreynolds
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@wilreynolds
DemographicsPro, understand the overlaps in your brand
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@wilreynolds
bit.ly/demopro1
@wilreynolds
@wilreynolds
@wilreynolds
@wilreynolds
@wilreynolds
@wilreynolds
@wilreynolds
Product#SUX
© 2014 SEER Interactive | All Rights Reservedpage 137
• "Why can't [client]""Why doesn't [client]"
• "Like [client] but" - gives a small tweak, they really like the concept but would change something...works well for Etsy but maybe not others
• "When will [client]"
• "Can't [client] just"
• "I want [client] to"
• "If [client] would add"
• "If only [client]"
• "[client] should add"
• "[client] should have“
• “Does [client] allow”
SEO as product
@wilreynolds
Why Can’t Etsy
@wilreynolds
@wilreynolds
@wilreynolds
@wilreynolds
@wilreynolds
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@wilreynolds
Too often we don’t want to give the customer the content they want…
@wilreynolds
We give them the content we
want them to want.https://www.flickr.com/photos/21561428@N03/5556601
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@wilreynolds
Community Mgr#SUX
@wilreynolds
@wilreynolds
That’s how desperate we were to connect w/ a community
@wilreynolds
How many of us started HERE??
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@wilreynolds
Back in the day who owned keywords? Us & really no one else.
@wilreynolds
@wilreynolds
@wilreynolds
@wilreynolds
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@wilreynolds
SEO was the last STEP
@wilreynolds
Went from
@wilreynolds
To
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@wilreynoldsFocus on Search UX
@wilreynolds
@wilreynolds
@wilreynolds
@wilreynolds
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@wilreynolds FREE!!!!!!!!!!!!!!!!!!!!!!
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@wilreynolds
FREE!!!!!!!!!!!!!!!!!!!!!!
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@wilreynolds
How much time you putting there?
@wilreynolds
Paint youa
Picture
https://www.flickr.com/photos/78764561@N07/
@wilreynolds
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@wilreynolds
160 CMOs
70% believe that creativity is
just as important as analytical ability
19% feel their teams strike
the right balance
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@wilreynolds
“Finding talent with a proper blend of the creative and analytical is a challenge, say the CMOs, especially amid fierce competition for the scarce experts with both skills.”
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@wilreynolds
“The key is to use analytics to enable and enhance creativity.”
Tony Palmerpresident global brands & innovation
Kimberly-Clark Corporation
@wilreynolds
Jeff Mad
@wilreynolds
The MP3 business should
put the CD business out of
business & hire them all.
@wilreynolds
“If we don’t kill CDs, someone else will, then
we’re all
fucked”
@wilreynolds
Our
Turn?
https://www.flickr.com/photos/papacamera/
@wilreynolds
It’s a celebration PITCHES
@wilreynolds
Pitch Happiness
@wilreynoldsLost the project
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@wilreynolds
Build an app
@wilreynolds
Trappedat
Work?
@wilreynolds
Trappedat
Work?
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@wilreynolds
Know when they are starting to get unhappy before the query.
@wilreynolds
Sound Familiar?
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@wilreynolds
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@wilreynolds
Push notify BEFORE you searched for a job
@wilreynolds
Trappedat
Work?
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@wilreynolds
Pitch #2
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@wilreynolds
This is an opportunity to engageusers at an emotional level by bringing memories of their beloved named cars to the forefront, which can lead to driving social engagement..
@wilreynolds
@wilreynolds
Big RedChuck
Auntie OGreta the Jetta
@wilreynolds
83% of SEER peeps named
their car.
https://www.flickr.com/photos/greggjerdingen/
@wilreynolds
Get others to
tell their stories
https://www.flickr.com/photos/greggjerdingen/
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@wilreynolds
“Love the idea, but how many clicks will we get in each position?”
@wilreynolds
@wilreynolds
@wilreynolds
Keep TRYING!
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@wilreynolds
bit.ly/CTRisbroken
@wilreynolds
Launch your own stuff!
@wilreynolds http://www.flickr.com/photos/theenmoy
RCS.SEERINTERACTIVE.COM
@wilreynolds
Destinationlayover.com
@wilreynolds
@wilreynolds
@wilreynolds
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@wilreynolds
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Lesson, Social done wrong is why clicks don’t turn into cliques
@wilreynolds
But social done right…
@wilreynolds
Makes every channel more profitable
@wilreynolds
@wilreynolds
@wilreynolds
@wilreynolds
@wilreynolds
@wilreynolds
@wilreynolds
@wilreynolds
@wilreynoldsSEO that focuses on the first step
@wilreynolds
Follow the Money!
@wilreynolds
Titles don’t matter
Customers Do!
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@wilreynolds
@chadgingrich@Afreezee@alisa_scharf@HarrisNeifield@Nick_Vigg@ethanlyon@mmstll
@up_for_GRABS89@danaforman@teresa_a_lopez@Brian_A_Jensen@AudreyBloemer@AndrewMeyer8@stephbeadell@KellyMCallas