you are so much more than an seo - 2014 moz

220
#MozCon Wil Reynolds • SEER Interactive You are so Much More Than an SEO @wilreynolds • [email protected]

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This presentation focuses on heart, I'm asking people who are responsible to search to go form people who drive clicks to building cliques. What would happen if instead of looking at keyword ranking, we honestly ask ourselves...are we HELPING the user, what is the user experience from search through the process? It is a change in focus, I hope you enjoy.

TRANSCRIPT

Page 1: You are so much more than an SEO - 2014 Moz

#MozCon

Wil Reynolds • SEER Interactive

You are so Much More Than an SEO

@wilreynolds • [email protected]

Page 2: You are so much more than an SEO - 2014 Moz

@wilreynolds https://www.flickr.com/photos/chezdom

SEOSUX

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@wilreynolds

SUX

SEO

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@wilreynolds

SUX

#SUX?

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@wilreynolds

RimpingVillage

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@wilreynolds

I’m a content marketer,

not an SEO

https://www.flickr.com/photos/mikeyphillips/

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@wilreynolds

I’m an outreach specialist,

not a link builder

https://www.flickr.com/photos/mikeyphillips/

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@wilreynolds

Link Builder

Content Marketer

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@wilreynolds

What got you HEREWon’t get you THERE

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@wilreynolds

Putting your finger on a key doesn’t make you a writer

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@wilreynolds

Can you deliver a strategy?

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@wilreynolds

Holistic, End-to-end, Integrated

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@wilreynolds

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@wilreynolds

What do I mean?

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@wilreynolds

Links, Rankings, Traffic

Matter

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@wilreynolds

But so does #SUX

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@wilreynolds

“I want conversions from links” Rankings are secondary

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@wilreynolds

Alter YOUR Strategy?

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@wilreynolds

You know what matters more than links?

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@wilreynolds

Customers

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@wilreynolds

#RCS

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@wilreynolds

Branding

https://www.flickr.com/photos/obis/

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@wilreynolds

When is your job well done?

https://www.flickr.com/photos/obis/

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@wilreynolds

When our clients are happy

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@wilreynolds

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@wilreynolds

It’s really hard to design products by focus groups. A lot of times, people don’t know what they want until you show it to them.

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@wilreynolds

The stylus was cool

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@wilreynolds

As if the

fingerwas

deadhttps://www.flickr.com/photos/bayat/

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@wilreynolds

Fight beingpigeonholed

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@wilreynolds

SEO’s need to be like

5year olds

Be aYear

Old

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@wilreynolds

SEO’s need to be like

5year oldsAsk

WhyTimes

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@wilreynolds

We need 30 links.Why?

Why?

Why?

Why?

Why?

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@wilreynolds

We need 10 blog posts a month

Because content is king

Because I hear that Google rewards a lot of fresh content

I need to give Google what they want

So I can get customers!

To grow my business!!!!!

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@wilreynolds

Your Response…

What if I could grow your

business without 10 blog

posts a month, is that a fail?

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@wilreynolds

You will get

pushback

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@wilreynolds

You willhear

“Finally”https://www.flickr.com/photos/digimist

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@wilreynolds

Build content > Promote > Links > Rankings > Traffic > Conversions = Money

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@wilreynolds

Follow the money…

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@wilreynolds

Follow the money…

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@wilreynolds

Tweet > Money

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@wilreynolds

Win heartsorwalletsorBOTH

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@wilreynolds

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@wilreynolds

Tweet > Money > Links

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@wilreynolds

Outputs vs Outcomes

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@wilreynolds

Getting 30 links is an

outPUT

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@wilreynolds

Growing a business is an

outCOME

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@wilreynolds

Make clientshappy

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@wilreynolds

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@wilreynolds

Make clients’customers happy

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@wilreynolds

We’ve been celebrating the

first step

https://www.flickr.com/photos/smcgee/

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@wilreynolds

Start

celebratingthe

LAST https://www.flickr.com/photos/smcgee/

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@wilreynolds

You follow drugs you get

drug addicts and drug

dealers. But you start to

follow the money….

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@wilreynolds

And you don’t know

where the FUCK it’s

going to take you--Lester Freamon

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@wilreynolds

Ever get a check from these guys?

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@wilreynolds

#SUX requires SOCIAL

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@wilreynolds

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@wilreynolds

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@wilreynolds

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256 Rims

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@wilreynolds

SEO WE WON!!!

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@wilreynolds

Good SEO?

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@wilreynolds

PPC WE WON!!!

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@wilreynolds

Good PPC?

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@wilreynolds

FAIL

https://www.flickr.com/photos/stereoscopy/

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@wilreynolds

SEO

PPC

UX

BIZ

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@wilreynoldsWe ALL LOST

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@wilreynolds

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@wilreynolds

Is that loss going to show up in your ranking report?

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@wilreynolds

SEO, PPC, UX, y’all getting robbed!

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@wilreynolds

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@wilreynolds

Not a

soul

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@wilreynolds

But they are dropping $$ on TV!

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@wilreynolds

I asked for help

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@wilreynolds

So I guess I didn’t buy them right?

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@wilreynolds

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@wilreynolds

CarID & Tirerackwere robbed

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@wilreynolds

Lost me as a customer

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@wilreynolds

Relationshipsare Fragile

https://www.flickr.com/photos/filtercollective/

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@wilreynolds

Relationshipsare Multi-touch

https://www.flickr.com/photos/filtercollective/

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@wilreynolds

Are you willing to

FIXthat experience?

https://www.flickr.com/photos/filtercollective/

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@wilreynolds

StopCelebrating the first step?

https://www.flickr.com/photos/filtercollective/

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@wilreynolds

Change your focus

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@wilreynolds

Driving clicks

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@wilreynoldsBuilding CLIQUES!!

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@wilreynolds

How much time do you invest in building cliques?

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@wilreynolds

Where does this show up in the Omniture report?

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@wilreynolds

I disrespected the UX of SEO

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SEM#SUX

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@wilreynolds

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2500% ROIFacebook Custom Audiences

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@wilreynolds

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@wilreynolds

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Targeting Journalists

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Built 30 links by doing PPC

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@wilreynolds

bit.ly/10k-test

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@wilreynolds

Using analytics to find

socially charged contentPitched as SEM/Media

(A/B testing, remove low performers, etc)SEO gets linksSocial gets engagement

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@wilreynolds

PR#SUX

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The absolute best way to get in front of reporters I know

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Allmytweets

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Mu

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© 2014 SEER Interactive | All Rights Reservedpage 107

Facebook Graph Search Social + SEOF

ac

eb

oo

k

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© 2014 SEER Interactive | All Rights Reservedpage 108

Facebook Graph Search Social + SEOF

ac

eb

oo

k

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http://www.facebook.com/

Allm

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ee

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http://www.facebook.com/

Allm

ytw

ee

ts

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@wilreynolds

Target the #’s influencers use most

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@wilreynolds

Target the #’s influencers use most

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@wilreynolds

Got my M%$#@(&%in’

ATTENTION@benwynkoop1

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@wilreynolds

Brand#SUX

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@wilreynolds

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Ecommerce client, 1000% increase in a holiday traffic, YOY

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March 2013 – 51 PA | 37 LinksMarch 2014 – 50 PA | 51 Links

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@wilreynolds https://www.flickr.com/photos/zanthia/

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10% improvement in page 1 rankings that week across all tracked keywords

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@wilreynolds

YouTube #SUX

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Turning Views to Revenues(Tutorials)

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@wilreynolds

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and… custom audiences

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@wilreynolds

Content #SUX

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bit.ly/hotcontentbymonth

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DemographicsPro, understand the overlaps in your brand

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bit.ly/demopro1

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Product#SUX

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© 2014 SEER Interactive | All Rights Reservedpage 137

• "Why can't [client]""Why doesn't [client]"

• "Like [client] but" - gives a small tweak, they really like the concept but would change something...works well for Etsy but maybe not others

• "When will [client]"

• "Can't [client] just"

• "I want [client] to"

• "If [client] would add"

• "If only [client]"

• "[client] should add"

• "[client] should have“

• “Does [client] allow”

SEO as product

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@wilreynolds

Why Can’t Etsy

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Too often we don’t want to give the customer the content they want…

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@wilreynolds

We give them the content we

want them to want.https://www.flickr.com/photos/21561428@N03/5556601

381

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Community Mgr#SUX

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@wilreynolds

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That’s how desperate we were to connect w/ a community

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@wilreynolds

How many of us started HERE??

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Back in the day who owned keywords? Us & really no one else.

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SEO was the last STEP

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@wilreynolds

Went from

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To

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@wilreynoldsFocus on Search UX

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@wilreynolds FREE!!!!!!!!!!!!!!!!!!!!!!

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FREE!!!!!!!!!!!!!!!!!!!!!!

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How much time you putting there?

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@wilreynolds

Paint youa

Picture

https://www.flickr.com/photos/78764561@N07/

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@wilreynolds

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160 CMOs

70% believe that creativity is

just as important as analytical ability

19% feel their teams strike

the right balance

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“Finding talent with a proper blend of the creative and analytical is a challenge, say the CMOs, especially amid fierce competition for the scarce experts with both skills.”

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“The key is to use analytics to enable and enhance creativity.”

Tony Palmerpresident global brands & innovation

Kimberly-Clark Corporation

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@wilreynolds

Jeff Mad

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@wilreynolds

The MP3 business should

put the CD business out of

business & hire them all.

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@wilreynolds

“If we don’t kill CDs, someone else will, then

we’re all

fucked”

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@wilreynolds

Our

Turn?

https://www.flickr.com/photos/papacamera/

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@wilreynolds

It’s a celebration PITCHES

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@wilreynolds

Pitch Happiness

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@wilreynoldsLost the project

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Build an app

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@wilreynolds

Trappedat

Work?

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@wilreynolds

Trappedat

Work?

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Know when they are starting to get unhappy before the query.

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@wilreynolds

Sound Familiar?

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Push notify BEFORE you searched for a job

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@wilreynolds

Trappedat

Work?

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Pitch #2

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This is an opportunity to engageusers at an emotional level by bringing memories of their beloved named cars to the forefront, which can lead to driving social engagement..

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Big RedChuck

Auntie OGreta the Jetta

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@wilreynolds

83% of SEER peeps named

their car.

https://www.flickr.com/photos/greggjerdingen/

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@wilreynolds

Get others to

tell their stories

https://www.flickr.com/photos/greggjerdingen/

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“Love the idea, but how many clicks will we get in each position?”

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@wilreynolds

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@wilreynolds

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Keep TRYING!

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bit.ly/CTRisbroken

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@wilreynolds

Launch your own stuff!

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@wilreynolds http://www.flickr.com/photos/theenmoy

RCS.SEERINTERACTIVE.COM

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@wilreynolds

Destinationlayover.com

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Lesson, Social done wrong is why clicks don’t turn into cliques

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But social done right…

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@wilreynolds

Makes every channel more profitable

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@wilreynoldsSEO that focuses on the first step

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@wilreynolds

Follow the Money!

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@wilreynolds

Titles don’t matter

Customers Do!

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@wilreynolds

@chadgingrich@Afreezee@alisa_scharf@HarrisNeifield@Nick_Vigg@ethanlyon@mmstll

@up_for_GRABS89@danaforman@teresa_a_lopez@Brian_A_Jensen@AudreyBloemer@AndrewMeyer8@stephbeadell@KellyMCallas

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#MozCon

Wil Reynolds • SEER Interactive

@wilreynolds • [email protected]