you don't have all the answers: so stop giving advice and start asking questions
TRANSCRIPT
BT11 ConcurrentSession11/12/153:00pm
“You Don't Have All the Answers: So Stop Giving Advice and Start Asking Questions”
Presented by:
Judith Mills
Judith Mills LLC
Broughttoyouby:
340CorporateWay,Suite300,OrangePark,FL32073888-268-8770·904-278-0524·[email protected]·www.techwell.com
Judith Mills Judith Mills LLC
Judith Mills is interested in people. Rising through the ranks from software engineer to VP Development at a global software company, Judith is equally comfortable talking with teams about building great applications as she is working on organizational strategy in the boardroom. Her interest in people and her desire to create great work environments where people can thrive and do their best drive her to continually learn more and seek new opportunities to effect change. Judith has worked with leadership teams and implemented Scrum and kanban for hundreds of teams on three continents.
Judith Mills Consulting Transform Your Environment www.judithmillsconsulting.com
Copyright (c) 2015 Judith Mills LLC @judithmills linkedin.com/in/judithmillsconsulting
When%NOT%to%Have%All%the%Answers%
Stop%Giving%Advice%and%Start%Asking%Questions%
Judith Mills Consulting Transform Your Environment www.judithmillsconsulting.com
Copyright (c) 2015 Judith Mills LLC @judithmills linkedin.com/in/judithmillsconsulting
Introduction%
� 30%years%in%the%software%industry%� 14%years%as%an%executive%� 9+%years%as%a%coach%practicing%Agile%� Ran%many%departments%–%Development,%
Support,%Customer%Services,%IS%� Worked%with%On%Premise%software%and%
SAAS%for%many%product%lines%–%Healthcare,%Insurance,%CRM,%ERP,%Factory%Floor,%SCM,%HRM,%Customer%Complaint%Management,,%Customer%Feedback,%Call%Center%Quality%Monitoring,%Desktop%Automation%&%Monitoring%
Judith Mills Consulting Transform Your Environment www.judithmillsconsulting.com
Copyright (c) 2015 Judith Mills LLC @judithmills linkedin.com/in/judithmillsconsulting
Addicted%to%Advice%
When%I%was%at...%
You%know%the%best%way…%
I’ve%seen%this%before…%
There’s%really%only%one%way%to%successfully…%I%ran%this%
project%at….% The%easiest%
solution...%Been%there…Seen%that…%
Oh%that%one’s%easily%fixed…%I’ve%got%the%
perfect%answer%for…%
Let%me%tell%you%about%a%situation%I%fixed%with…% I%had%a%friend%with%a%
problem%just%like%that…%Well%I’ll%just%deal%with%
that...%
Judith Mills Consulting Transform Your Environment www.judithmillsconsulting.com
Copyright (c) 2015 Judith Mills LLC @judithmills linkedin.com/in/judithmillsconsulting
Lay%Blame%
Justify%
Shame%
Obligation%
Responsibility,
______________________,
Coping%%methods%NO%Learning%occurs%
Quit%
Denial%
____________________________,
Judith Mills Consulting Transform Your Environment www.judithmillsconsulting.com
Copyright (c) 2015 Judith Mills LLC @judithmills linkedin.com/in/judithmillsconsulting
Questions%Empower%
Judith Mills Consulting Transform Your Environment www.judithmillsconsulting.com
Copyright (c) 2015 Judith Mills LLC @judithmills linkedin.com/in/judithmillsconsulting
Judith Mills Consulting Transform Your Environment www.judithmillsconsulting.com
Copyright (c) 2015 Judith Mills LLC @judithmills linkedin.com/in/judithmillsconsulting
Teams%of%THREE%� Role%1%–Mentor%
Stay%in%Power%cycle%
� Role%2%–%Mentee%
Stay%in%Control%Cycle%
� Role%3%–%Observer%
Stop%the%game%if%either%falls%out%of%their%cycle%
%
%
%
%
%
a. Team%not%closing%stories%until%last%day%of%sprint%
b. I%can’t%get%the%team%to%even%try%pair%programming%
c. We%have%too%many%stories%open%at%once%
Choose%a%Scenario%
Role%Play%
Judith Mills Consulting Transform Your Environment www.judithmillsconsulting.com
Copyright (c) 2015 Judith Mills LLC @judithmills linkedin.com/in/judithmillsconsulting
Transferring%Ownership%
4RENT%
MY%1CAR%
Judith Mills Consulting Transform Your Environment www.judithmillsconsulting.com
Copyright (c) 2015 Judith Mills LLC @judithmills linkedin.com/in/judithmillsconsulting
Technical%Management%
Judith Mills Consulting Transform Your Environment www.judithmillsconsulting.com
Copyright (c) 2015 Judith Mills LLC @judithmills linkedin.com/in/judithmillsconsulting
Transferring%Ownership%
Judith Mills Consulting Transform Your Environment www.judithmillsconsulting.com
Copyright (c) 2015 Judith Mills LLC @judithmills linkedin.com/in/judithmillsconsulting
Transferring%Ownership%
Judith Mills Consulting Transform Your Environment www.judithmillsconsulting.com
Copyright (c) 2015 Judith Mills LLC @judithmills linkedin.com/in/judithmillsconsulting
Recognizing%Opportunities%to%ask%Questions%
I%need%some%help…%
I%swapped%Scrum%
Masters%on%that%team.%
How%do%you%think%we%
should%deal%with%this?%
We%had%to%stop%the%sprints%to%deal%with%some%critical%bugs.%
How%would%you…?% HR%won’t%let%
me%do%that.%
I%don’t%have%the%authority%
It’s%hard%to%guess%what%she%wants,%you%just%can’t%get%her%to%speak%up.%
Tell%me%how%to…%
We%weren’t%getting%anything%out%of%the%retrospectives%so%I’ve%
cancelled%them.% I%just%can’t%get%him%to%turn%up%for%the%
meetings%on%time.%
I%need%your%advice%
Judith Mills Consulting Transform Your Environment www.judithmillsconsulting.com
Copyright (c) 2015 Judith Mills LLC @judithmills linkedin.com/in/judithmillsconsulting
Recognizing%
Opportunities%to%ask%
Questions%
Recognizing%Opportunities%to%ask%Questions%
Judith Mills Consulting Transform Your Environment www.judithmillsconsulting.com
Copyright (c) 2015 Judith Mills LLC @judithmills linkedin.com/in/judithmillsconsulting
When%not%to%ask%a%question%
We%did%it!%
Can%you%fill%your%time%sheets%in?%
Judith Mills Consulting Transform Your Environment www.judithmillsconsulting.com
Copyright (c) 2015 Judith Mills LLC @judithmills linkedin.com/in/judithmillsconsulting
When%not%to%ask%a%question%
So%what%would%you%do%
differently%next%time?%
So%do%you%think%that%could%have%gone%better?%
I%am%such%a%loser%
Judith Mills Consulting Transform Your Environment www.judithmillsconsulting.com
Copyright (c) 2015 Judith Mills LLC @judithmills linkedin.com/in/judithmillsconsulting
When%not%to%ask%a%question%
Judith Mills Consulting Transform Your Environment www.judithmillsconsulting.com
Copyright (c) 2015 Judith Mills LLC @judithmills linkedin.com/in/judithmillsconsulting
Thanks!%
Judith Mills Consulting Transform Your Environment www.judithmillsconsulting.com
Copyright (c) 2015 Judith Mills LLC @judithmills linkedin.com/in/judithmillsconsulting
Sprint%Board%
Ready To Do Done In Progress To Accept
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