July 22, 2016

Mission

To provide exceptional, compassionate care to all we serve.

VisionWe will change lives by nurturing hope, improving health and encouraging wellness – every person every time.

Inside this Issue

Brian Côtè Renews Cre-

dentials, see page 2.

Employee Engagement

Survey begins in 10 days!

See page 3.

Going Away Party photos,

see page 6.

This week’s Department

Spotlight is OMC Thayer

Medical Clinic. See page 7!

The Right Care, Right Here

People

OMCNewsYou Rock!Introducing OMC’s immediate, peer-to-peer recognition. The “You Rock” program recognizes a member of the OMC team for their service excellence. When you see excellent service, simply complete the card and deliver it to the coworker directly.

If you want the supervisor to know or wish it to be published in OMCNews, please provide a copy to them.

Coworkers can have their card punched in the cafeteria for a free fountain drink. This does not replace the Annual Pillar Awards or other department recognition pro-grams. Coworkers can get the cards from their managers or HR.

Thanks and “You Rock” OMC!!!Connie Schott, VP of Human Resources

The foundation has been set for the expansion of the OMC Cancer Treatment Center. Nur-turing Hope: A Community Cancer Project began its capital campaign in February 2015. To date, the community has pledged and donated $915,000 for the project. The estimated total cost of the expansion is $1.2 million. Over 400 new cancer patients were diagnosed and treat-ed at OMC in 2015. The overall timeline for completion of the project is late 2016. For more information about the Nurturing Hope Cam-paign and how you can help, contact the OMC Foundation at 417-853-5200.

July 22, 2016 2

People

Dear Lord, we pray for our families. Put a hedge of pro-tection around our children, shield them. Let our families

be a sanctuary. Amen.

Weekly Prayerbrought to you by the OMC Chaplains

Brian Côtè Renews Credentials as an Expert in Upper Limb RehabilitationWorking with a Certified Hand Therapist (CHT) is beneficial to patients,physicians

People value the use of their hands; therefore any loss of function through injury or disease can dev-astate lives. A Certified Hand Therapist (CHT) offers the public assurance that the therapist treat-ing them has achieved the highest recognition of competency in the profession. Brian Côtè, an occupational therapist at Ozarks Medical Center Rehabilitation Services, has renewed the distin-guished CHT designa-tion after completing all requirements in June of 2016.

The Hand Therapy Certi-fication Commission, Inc. (HTCC), the recognized specialist in hand therapy certification worldwide, announced that Côtè has renewed his creden-tial as a Certified Hand Therapist. Côtè has been credentialed since 1991

OMC Gainesville Medi-cal Clinic Offers Free Athletic PhysicalsConnie Barker, APN at the OMC Gainesville Medical Clinic will be offering free athletic physicals at the Gainesville High School on Tuesday, August 2. Registra-tion for high school students will begin at 8:00 a.m. Registration for junior high school students will begin at 1:00 p.m. Physical forms will be available the day of physicals or can be picked up early at the Gainesville Medical Clinic located at 37 Medical Drive in Gainesville.

Connie Barker is also accepting new patients at the Gainesville Medical Clinic for all primary care health needs. The clinic is open Monday through Friday from 8:00 a.m. to 5:00 p.m. Call 417-679-4613 or walk-in for an appointment.

OpportunitiesOMC is looking for oppor-tunities to help out in our communities.

Please let me know if you are aware of a project in your community, or with an organization that is important to you.

Connie Schott, ext. 6731

DedicatedPhysicianParking SpacesA reminder, no employee or family member is to park in the Physician dedi-cated parking spaces for any reason, including weekends and after hours. We must keep the closest, most conve-nient parking available to the physicians in order to have easy access to emergencies. Thank you,

Retha EvansCommunications/Security Manager417-256-9111 ext. 7051

ICU

after meeting strict eligi-bility requirements and passing the rigorous Hand Therapy Certification Ex-amination. Côtè has been in practice as a certified hand therapist for 25 years and has been practicing at OMC since 2009. Côtè is the only certified hand specialist in the region.

OMC Rehabilitation Services also offers occu-pational therapy, physical therapy and speech-lan-guage pathology services in the hospital and at area clinics, schools, and work places, and through Riverways Home Health of OMC. For more in-formation about OMC Rehabilitation Services or occupational therapy, call 417-257-5959 or toll-free 888-242-9329 or e-mail rehab@ozarksmedicalcen-ter.com.

People

July 22, 2016 3

YOUR FEEDBACKYOUR FEEDBACKMATTERS

TELL US WHAT YOU TH INKBEGINS IN 10 DAYS

EMPLOYEEENGAGEMENT SURVEY

Weekly AC Report ~ The Administrative Council would like to share the key discussion areas from the July 19 meeting. Administrator On Call Hand off- Kurt Abbey had no major issues to report. Collaboration between Dr. Thomas, NPU and the Emergency Department resolved a patient situation well.Good News Stories- Kurt shared information about Facebook praise of the ED and nursing care.Upcoming Calendar Items-Tom Keller reviewed the calendar of OMC committee meetings for the week plus the Youth Live-stock auction July 19 and OMC Athletic Physicals July 21.MEC Agenda and Green light report- Tom led review and discussion of the pending issues brought forth by the Medical Staff in preparation for the Med Exec meeting July 19. Incident Command/Disruption of Service- Kurt led discussion of the role of Incident Commander (IC), IC training, and when to deploy Incident Command. AC agreed it is time for another drill. Dennise Lawson has retired and Rick Leita is now filling the role of Emergency Preparedness Coordinator. Review of Report Cards- Mary Fine presented the most current report cards for Quality and Safety, Tracer, and MQA/Key Process Measures for review and discussionTransfer Process – Connie Schott led discussion of the process/checklist for coworkers applying for transfer from one position to another within the organization. New Positions – Connie reviewed the approval process for new positions using the Position Manager tool. Director Targets– Kim Thompson will work with the VPs to ensure that if a director is not meeting the target in the area of Expense per WLU that the director has an Action Plan in place to meet the target.Strategic Planning- AC held a Strategic Planning Session from 9 am to 1 pm. AC discussed the SWOT (Strength, Weakness, Opportunities, Threats) Analysis of our health system, that AC has scored per importance of each item since the last meeting. John Wilcox presented information on strategic Electronic Health Record/Technology options. AC asked John to present to OMC Board at their Strategic Planning meeting in August, and be available for discussion with board members. The next AC Strategic Planning Session will be Friday July 22 beginning at 9am.Budget Volume Review – Sherry Zajicek and Justin Juline presented the budget rationale for 2017 Volumes for VP feedback and discussion.

Pictured (left to right): Kista Barnard, RN Clinical Nursing Supervisor Med/Surg, Donna Ellis CNA, Paydan Clayton RN, Kendra Barnard RN, Tiffany Head CNA, Briawna Wilson RN, Hope Smith RN, Beth Lilly RN, Kayla Clinton RN, Arwen Estes GN, Kristina Donaldson CNA.

This month Med/Surg celebrated the following birthdays: Paydan Clayton 7/11, Donna Ellis 7/11, Alexis King 7/11, Hope Smith 7/12, Shelby Belt 7/14, Quintin Adolphson 7/15, Briawna Wilson 7/17, and Cathy Tuck 7/24. Our staff chose Italian themed foods for our menu which included Spaghetti, Stromboli, French bread, Canoli dip and cupcakes!

July 22, 2016 4

Quality

July 22, 2016 5

Co – workers, As most are aware, last week we were surveyed by Department of Health and Senior Services under deemed authority of Centers for Medicare and Medicaid (CMS).

The Surveyors that visited OMC after the fire were satisfied with OMC’s immediate response to the event. They found zero citations upon reviewing the conditions of participation (COPs) in Nursing and Life Safety. We await a final report that should arrive in a few weeks.

Positives that the surveyors noted:• Immediate response of staff • Patients able to speak to education about the event• Staff able to speak to education about event• Continue the good work, tracking actions on plan of correction

Opportunities for improvement the surveyors noted:• Hand Hygiene and Glove Use • Patient documentation per policy and procedure, especially with regard to blood administration

Much appreciation to all who directly participated in the survey and to everyone for assuring OMC meets regulatory re-quirements!

Kurt Abbey, RN, BSN, MHA, Chief Nursing Officer

Policies Reviewed/Revised in JuneBelow is a list of policies that were reviewed/revised in June. (Reviewed means no changes were made to the body of the policy and Revised means changes were made). Please review them. This will give everyone opportunity to read up on the policies that pertain to your department(s) and to educate staff on changes. Hopefully this can help us all be more compliant and informed of the ongoing changes within our organization. If you are unsure which policies affect your department(s) please ask your supervisor. All policies are on the Portal. If you do not have Portal access, please ask your supervisor for a copy.

Quality

July 22, 2016 6

Going Away Parties

AMELIA HOLMESOMC Urgent Care Clinic (UCC) Coworkers wishing Amelia Holmes farewell upon her retirement in-clude Tammy Wood, LPN; Tamara Laxton, Clinic Supervisor; Holmes; Tonja Johnson, LPN and Brittney Brummell, Office Assistant. Holmes has practiced at UCC for 19 years. Her health care career as a nurse and Nurse Practitioner spans four decades. We will miss her!

People

DR. LIANA MAKARIAN

July 22, 2016 7

The OMC Thayer Medical Clinic has been a part of the OMC system of care since 1991. Nurse Practitioner, Glennette Haney has been with OMC for over 30 years, and has been the driving force of the clinic. “Doing things right the first time, each time, and ev-ery time is Glennette’s mantra,” says Wanda Roark, Clinic Supervisor.

It’s evident that the coworkers at the Thayer Clinic are a very close family. Linda, Treda and Wanda have a combined 64 years of ser-vice at the clinic. Wanda refers to the three LPNs Treda, Linda and Cindy as the TLC. And praises Stacie for making a hard job easy. “She can rock a front desk.”

The Thayer Medical Clinic saw 6,820 patients in 2015. They offer family medicine, physicals, workers’ compensation, basic lab and X-ray, drug screens, and are a Missouri State University provider.

People

MeetOMC’s THAYER MEDICAL CLINIC

Pictured left to right, front row: Glennette Haney, FNP and Wanda Roark, Clinic Supervisor. Back row: Treda Traw, LPN; Linda Roark, LPN; Cindy Hopper, LPN; and Stacie Huffman, Office Assistant II. (Not pictured: Dr. Harry Kelly.)

Want to have

your department in The Spotlight?

Contact Melissa Smith at melissa.smith@ozarks-

medicalcenter.com or call extension 6737. We’d love

to feature a different department each week!

Thank You Received via Facebook:I am in the hospital on the cardiac stepdown wing. I never do reviews, but my nurse absolutely, with out a doubt, needs to be mentioned. Her name is Janet, she is one of the most caring and best nurses I have ever had. She is

professional yet shows that she is 100% concerned about your health and compassionate about giving you the best care. Just such a friendly person, as they are very busy tonight, she has stayed on top of taking care of me. I feel blessed to have her as my nurse.

Save the DateOzarks Medical Center Foundation

8th annual

Blue Jean BallSeptember 24, 2016Call 417-853-5200

for more information & tickets

OMC Cafeteria HoursMonday-FridayBreakfast: 7:00 a.m. - 9:00 a.m.Lunch: 11:00 a.m. - 1:00 p.m.Snack Bar: 1:30 p.m. - 4:00 p.m.Dinner: 4:00 p.m. - 8:00 p.m.Holidays & WeekendsBreakfast: 7:00 a.m. - 9:00 a.m.Lunch: 11:00 a.m. - 1:00 p.m.Employees receive a 20% discount on most items in the cafeteria. (Menu subject to change without notice.)

LUNCH MENU SNACK BAR

CAFE

Daily: Salad Bar, Sandwich Bar, Pizza, Desserts

Chicken JambalayaBlackened CatfishRed Beans & RiceOkra & TomatoesFried Chicken SandwichVegetable Beef Soup

Garlic Pork LoinLemon Dill CodCandied YamsPeasHamburgersChicken & Dumpling Soup

Pineapple Arctic CharHomestyle Beef StewMacaroni & CheeseTomato Basil Summer SquashGrilled Chicken SandwichBaked Stuffed Potato Soup

Barbecue ChickenGarlic Roasted New PotatoesSugar Snap PeasBlack Bean BurgerWild Mushroom Bisque

JULY25

JULY26

JULY27

JULY28

JULY29

Pesto TilapiaBeef BarbacoaGarden RiceLyonnaise SquashCrispy Fish SandwichClam Chowder

Warm Soft Pretzels with cheese sauce &

mustard

Tacos Bar with shredded lettuce,

cheddar cheese, pico, diced onion & salsa

BBQ ChickenSliders

$1.00 each

$1.00 Hot Dogswith chili, cheese

sauce & 0.25c fountain

drinks

Mozzarella CheeseSticks with marinara,

Corn Nuggets, and Jalapeno Poppers

Mix & Match6 pieces for $3.00

Click here for the complete meetings calendar and calendar of events

What’s happening at OMCAugust 9-Preparing for Breastfeeding Class•6:00 p.m., Ozarks Medical CenterProvides the expectant mother with important infor-mation she will need to breastfeed her new baby. Call 417-256-9111, extension 6440 to register or for more information.

August 16-New Parent Skills Class•6:00 p.m., Ozarks Medical CenterCovers self-care, baby care, infant bathing, safety, immu-nizations and circumcision. Recommended for the third trimester of pregnancy. Call 417-256-9111, extension 6440 to register or for more information.

August 17-Health Screening • 7-11:30 a.m., at the Alton Medical Clinic, 100 Medical Drive., AltonOMC Laboratory Services will conduct low-cost lab health screenings. No appointment necessary. For more information, call 417-679-4613.

August 17-FORUMS • 7:15a.m.•10:00a.m.•1:00p.m.•3:00p.m.at Willard Hunter Classroom, OMC Parkway CenterStaff members are required to attend two Forums each year. Out-of-town clinics can connect through Go To Meeting.

August 17-Multiple Sclerosis Support Group • 4:30 p.m. at the Shaw Medical Building, 1111 Kentucky Ave.This group meets the third Wednesday of each month. For more information on this support group, call EZ Niles at 256-1798.

August 18-FORUMS • 9:00a.m.•1:00p.m.at Willard Hunter Classroom, OMC Parkway Center9:00p.m.•10:30p.m.at the OMC Cafeteria, West PlainsStaff members are required to attend two Forums each year. Out-of-town clinics can connect through Go To Meeting.

August 20-Prepared Childbirth Classes•8 a.m. to noon, Ozarks Medical CenterRecommended during the second trimester of pregnancy, this class covers breathing, relaxation, support, labor/de-livery and C-Section. Call 417-256-9111, extension 6440 to register or for more information.

August 31-Blood Drive•Noon-6 p.m. at Willard Hunter Classroom, OMC Parkway Center, West PlainsWalk-in or make an appointment using the American Red Cross’ online registration at redcrossblood.org/do-nating-blood.

July 22, 2016 8

Click here for free weekly fitness opportunities & gym discounts