your celebrity cruises selling guide for the easiest way to...

Your Celebrity Cruises® Selling Guide for the easiest way to book

Your complete booking system, all in one place

I’m delighted to announce that booking a Celebrity Cruises® holiday is now easier than ever before. With AirWaves, you can personalise every holiday – book flights, hotels, cruise and transfers – all in one place.

And our most revolutionary booking system ever boasts a range of incredible benefits for both you and your customers. Accessing AirWaves is also easy, simply log into Cruising Power, click on booking tools and then select AirWaves.

CLAIRE STIRRUPDirector of Sales, UK & IrelandCelebrity Cruises®

CLAIRE STIRRUP Director of Sales, UK & Ireland E: [email protected] M: +44 (0) 7557 295 690

MICHAEL ENGLISH Head of Business Development E: [email protected] M: +44 (0) 7771 955 937

NICOLA MCNEISH Head of Sales – Planning & Activation E: [email protected] M: +44 (0) 7919 540 017

ZOE EDWARDS Strategic Account Manager – TUI & TCCT E: [email protected] M: +44 (0) 7391 419 277

BHAVNEETA TAYLOR Strategic Account Manager –

Consortia and Luxury E: [email protected]

M: +44 (0) 7827 664 966

LORRAINE QUINN Sales Manager – Republic of Ireland E: [email protected] M: +353 862 730 542

ANDREW BOLTON Strategic Account Manager –

Scotland & Ireland E: [email protected] M: +44 (0) 7795 442 803

RUTH GARDINER Strategic Account Manager E: [email protected] M: +44 (0) 7525 950 905

SHAUN LYONS Strategic Account Manager E: [email protected] M: +44 (0) 7920 268 907

DANIEL JONES Regional Sales Manager – North West E: [email protected] M: +44 (0) 7525 950 908

NEIL DAVIES Regional Sales Manager – South West E: [email protected] M: +44 (0) 7795 367 812

HELEN GREEN Regional Sales Manager – South East E: [email protected] M: +44 (0) 7850 311 608

JONNY PEAT Regional Sales Manager – South E: [email protected] M: +44 (0) 7920 296 483

AMANDA DOCHERTY Regional Account Manager – North East E: [email protected] M: +44 (0) 7827 938 861

UK

SCOTLAND

IRELAND

SOUTH WEST

SOUTH EAST

NORTH WEST

NORTH EAST

SOUTH

MANDY BURRIE Regional Sales Manager –

Scotland & Ireland E: [email protected] M: +44 (0) 7834 329 700

HOLLY BATTLE Inside Sales, UK & Ireland E: [email protected] T: +44 (0) 1932 834 227 M: +44 (0) 7827 842 240

VICTORIA SHIPP Trade Support Executive, UK &

Ireland E: [email protected] T: +44 (0) 1932 834 379 (option 2)

ELAINE TOWNEND Trade Support Executive, UK &

Ireland E: [email protected] T: +44 (0) 1932 834 379 (option 2)

LEON HAND Training Manager – UK & Ireland E: [email protected] M: +44 (0) 7912 540 241

EMMA RIGBY Trainer – UK & Ireland E: [email protected] M: +44 (0) 7391 419 261

Got a question? Get in touch with the Team.

Your benefits. Wave goodbye to complicated cruise bookings. AirWaves has everything you need to book your customers’ Celebrity Cruises® holiday – all in one easy-to-use tool. In just four simple steps, AirWaves will help you create the complete package:

AirWaves makes it easy• Create and book the complete Celebrity Cruises®

holiday package with one system

• Faster sales means more time to make even more bookings

• Less risk – all aspects of any package holiday made through AirWaves is ATOL-protected or ABTA-bonded (we will take the responsibility of getting your customer to and from the ship if there are any travel disruptions)

• Access flights from local airports as well as being able to choose from published, private and low cost fares

• Earn full commission on the entire holiday, including flights hotels & transfers

Your customers’ benefits. With AirWaves, guests can make the most of their destinations before and after their cruise. The four step booking process helps them (and you) personalise the perfect holiday, which includes flights, hotels and transfers. An all-in-one booking system that’s easy to use and offers the following customer benefits:

1. SEARCHFind your customers’ perfect itinerary

3. DETAILSTake a few details – personalise their

flights, hotels and transfers

2. REFINETailor it to their interests

4. BOOKTake a deposit and you’re done

FlightsView flight times, airlines and routes in real time. Upgrade options are available

CruiseSearch our wide range of incredible Celebrity Cruises® holidays with ease. You can even look for a specific port to narrow down and speed up your search

HotelsInteractive hotel pages with maps and 1000s of 4 & 5* hotels to choose from with the option of extending a holiday by up to 12 nights pre or post cruise

TransfersA range of transfer types available to book - from coach or private transfers to luxury limousines

Visit airwavessupport.online to find out more

Direct from ManchesterFly Be or British Airways

Direct from GlasgowFly Be or British Airways

Direct from DublinFly Be, Aer Lingus or British Airways

Direct from EdinburghFly Be or British Airways

Direct from Belfast CityFly Be or British Airways

Direct from London HeathrowBritish Airways operated by Aer Lingus

Direct from London GatwickBritish Airways operated by Aer Lingus

Direct from ManchesterBritish Airways operated by Aer Lingus

Direct from GlasgowBritish Airways operated by Aer Lingus

Direct from BirminghamBritish Airways operated by Aer Lingus

Direct from Leeds BradfordAer Lingus

W London, Leicester Square «««««Based in the heart of Theatreland, just minutes from Piccadilly Circus

Radisson Blu Edwardian Hampshire «««««Just a short drive from London Heathrow with easy access to many attractions

Le Meridien, Piccadilly «««««Based in the heart of London just minutes from Piccadilly Circus

Fitzwilliam Hotel «««««Situated in central Dublin featuring its own Michelin starred restaurant

Ashling Hotel ««««Just 20 minutes walk from the centre of Dublin & the famous Temple Bar district

The Gibson Hotel ««««Offers views across Dublin port, located next to the trendiest spot in Dublin - the 3ARENA

Celebrity Silhouette® Celebrity Eclipse®

Our sailings from Southampton offer your customers the best of Northern Europe, as well as Mediterranean and Canaries itineraries. From stylish Scandinavia to the breathtaking natural wonders of the Norwegian Fjords and all around the British Isles, we have an itinerary to inspire every age and interest.

From April to June 2018, our multi-award-winning Celebrity Eclipse® will be sailing to beautiful European destinations directly from Dublin. With a small selection of exclusive sailings to choose from, your Irish customers will discover Europe a lot closer to home.

Southampton Dublin

Private transferGuests travel to and from the ship in a comfortable vehicle that’s no older than 4 years, ‘meet and greet’ service included. Alternative upgrade options available

Coach servicePrivate transfer Guests travel to and from the ship in a comfortable vehicle that’s no older than 4 years, ‘meet and greet’ service included. Alternative upgrade options available

Coach service

Stokksnes, Iceland Dublin, Ireland

FLY TO LONDON HEATHROW OR SOUTHAMPTON*

TRANSFER TYPE**

TRANSFER TYPE**

RECOMMENDED HOTELS RECOMMENDED HOTELS

SHIPSHIP

FLY TO DUBLIN*

These are only our recommended flights. You’ll find plenty more choice on our AirWaves system. These are only our recommended flights. You’ll find plenty more choice on our AirWaves system.

These are our recommended hotels for guests wishing to add an extra day’s stay before their cruise. You’ll find the full selection on our AirWaves system. These are our recommended hotels for guests wishing to add an extra day’s stay before their cruise. You’ll find the full selection on our AirWaves system.

Find out more at cruisingpower.co.uk or cruisingpower.ie Get up to speed with AirWaves by completing the training modules on Cruising For Excellence Online. The flights, hotels and other information in this guide are our recommendations only – visit airwavessupport.online for our full range of options, training videos, tips and support.

* Airlines with a slash are codeshares ** Wheelchair accessible transfers are also available All hotel, flight & transfer options are subject to availability & sailings date * Airlines with a slash are codeshares ** Wheelchair accessible transfers are also available All hotel, flight & transfer options are subject to availability & sailings date

Direct from London HeathrowBritish Airways

Direct from London GatwickBritish Airways or EasyJet

Direct from ManchesterEasyJet

Indirect from GlasgowBritish Airways or KLM

Direct from DublinAer Lingus

Indirect from BirminghamLufthansa or Air France

Direct from London HeathrowBritish Airways or Iberia

Direct from London GatwickBritish Airways, Iberia, EasyJet or Vueling

Direct from ManchesterJet2 or Vueling

Indirect from GlasgowKLM

Direct from DublinBritish Airways, Aer Lingus or Vueling

Indirect from BirminghamKLM

Deluxe Water Taxi High-quality transportation that’s unique to Venice’s canals; guests are met by their own personal English-speaking driver on arrival

Private dedicated cruise transfers Guests travel to and from the ship in a comfortable vehicle that’s no older than 4 years; ‘meet and greet’ service included

Coach service

Sina Centurion Palace Venezia «««««Located in a unique position with direct access to the Grand Canal

Carlton on the Grand Canal ««««Located in the heart of Venice by the Grand Canal

Bauer Palazzo «««««Situated in the city centre of Venice close to San Marco Square

Grand Hotel Central Barcelona «««««Situated on the famous Via Laietana Roads and very close to the Gothic Quarter

Silken Gran Hotel Barcelona ««««Nestled in the artistic centre of Barcelona just a short distance from a host of attractions

Crowne Plaza Barcelona ««««Set in Montjuic, one of the most cultural parts of this beautiful city

Celebrity Constellation® Celebrity Constellation®

Made up of more than 100 small islands, Venice is a city like no other. It is an embarkation port for guests sailing in the Adriatic and beyond. From Kotor to Capri – a diversity of destinations are waiting to be discovered and re-discovered over and over again.

The cosmopolitan capital of Spain’s Catalonia region, Barcelona, is known for its iconic architecture and beautiful beaches. It’s a city that will capture your customers’ imagination before they set sail on their sun-soaked Mediterranean and Adriatic adventures.

Venice Barcelona

Private transfer Guests travel to and from the ship in a comfortable vehicle that’s no older than 4 years, ‘meet and greet’ service included. Alternative upgrade options available

Coach service

Venice, Italy Barcelona, Spain

TRANSFER TYPE**

TRANSFER TYPE**

SHIPSHIP

FLY TO VENICE* FLY TO BARCELONA*

RECOMMENDED HOTELSRECOMMENDED HOTELS



These are only our recommended flights. You’ll find plenty more choice on our AirWaves system. These are only our recommended flights. You’ll find plenty more choice on our AirWaves system.

These are our recommended hotels for guests wishing to add an extra day’s stay before their cruise. You’ll find the full selection on our AirWaves system. These are our recommended hotels for guests wishing to add an extra day’s stay before their cruise. You’ll find the full selection on our AirWaves system.

These are only our recommended flights. You’ll find plenty more choice on our AirWaves system.

Direct from London HeathrowBritish Airways or Alitalia

Direct from London GatwickBritish Airways, EasyJet or Vueling

Direct from ManchesterJet2

Indirect from GlasgowBritish Airways or KLM

Direct from DublinAer Lingus

Direct from BirminghamJet2

FLY TO ROME*

Direct from London Heathrow Etihad/Aer Lingus

Indirect from London GatwickEmirates or Turkish Airlines

Direct from ManchesterEtihad

Indirect from GlasgowKLM/Etihad, Emirates or British Airways

Indirect from DublinEtihad/Aer Lingus

Indirect from BirminghamBrussels Airlines/Etihad, KLM/Etihad/Lufthansa or Emirates

Direct from London HeathrowEmirates/Qantas, British Airways, Aer Lingus, Royal Brunei or Virgin

Direct from London GatwickEmirates

Direct from ManchesterEmirates

Direct from GlasgowEmirates

Direct from DublinEmirates

Direct from BirminghamEmirates

FLY TO ABU DHABI*FLY TO DUBAI*

Private transferGuests travel to and from the ship in a comfortable vehicle that’s no older than 4 years, ‘meet and greet’ service included. Alternative upgrade options available.

Coach service

TRANSFER TYPE**

TRANSFER TYPE**

Radisson Blu es Hotel «««««Situated just a short walking distance from the Colosseum, Roman Forum and Vatican City

Boscolo Exedra Roma «««««Located near main tourist sights as well as countless shopping and entertainment venues

Yas Viceroy Abu Dhabi «««««This beautiful hotel hovers over land and water and spans the Yas Marina Circuit

Jumeirah at Etihad Towers «««««Enjoy magnificent views over the city and Arabian Gulf

Al Raha Beach «««««Situated in lush parkland just 20 minutes from Abu Dhabi city centre

Celebrity Reflection® Celebrity Constellation®

A city of colour and culture, Rome is the ideal spot to begin a holiday that takes in the best of Southern Europe. From Italy, France and Spain to Israel and the Greek Isles – your customers will set sail for pristine beaches, spectacular coastlines and iconic cities.

With a mix of old and new cultures, Abu Dhabi and Dubai are fascinating cities to set sail from and are amazing places to stay for a couple of days before the start of your cruise. AirWaves allows you to tailor make stays in either city. Whether embarking on an Arabian Gulf or Indian Coast journey, guests are sure to enjoy the ultimate exotic adventure.

Rome Abu Dhabi

SHIP SHIP

Hotel Eden - The Dorchester Collection «««««Newly restored and just minutes walk from the Spanish Steps


Coach service

Rome, Italy Abu Dhabi, UAE

RECOMMENDED HOTELS

RECOMMENDED HOTELS




These are our recommended hotels for guests wishing to add an extra day’s stay before their cruise. You’ll find the full selection on our AirWaves system.


Direct from London HeathrowAmerican Airlines, British Airways or Virgin

Indirect from London GatwickAer Lingus, British Airways or Virgin

Indirect from ManchesterBritish Airways/American Airlines, Virgin/Delta or Air France/Delta

Indirect from GlasgowBritish Airways/American Airlines, KLM/Air France or KLM/Delta

Indirect from DublinUnited Airlines, Delta/KLM/Air France or Aer Lingus/British Airways

Indirect from BirminghamAir France/Delta, British Airways/ Aer Lingus, Air France or Lufthansa

FLY TO MIAMI*London Heathrow British Airways/Qantas/ Qatar Airways or Singapore Airlines

London GatwickEmirates/Qantas or Cathay Pacific

ManchesterEmirates, Qantas, Cathay Pacific, Qatar Airways, Virgin/Singapore Airlines or British Airways

GlasgowEmirates/Qantas, Qatar Airways, or British Airways

DublinEmirates/Qantas, Qatar Airways or Etihad/Aer Lingus/British Airways

FLY TO SYDNEY*

Stretch limousineGuests enjoy a deluxe limousine to and from the ship; ‘meet and greet’ service provided

Private dedicated cruise transfersGuests travel in a Mercedes E Class (or equivalent); ‘meet and greet’ service provided

Coach service

TRANSFER TYPE** Private transferGuests travel to and from the ship in a comfortable vehicle that’s no older than 4 years, ‘meet and greet’ service included. Alternative upgrade options available.

Coach service

TRANSFER TYPE**

ME Miami by Melia ««««This popular hotel provides the ideal base for exploring the city

Kimpton Epic Miami ««««Located in downtown Miami near to a wide range of boutiques, restaurants and entertainment venues

Fontainebleau Miami Beach «««««This hotel features a spectacular blend of Golden Era glamour and modern luxury

Shangri-La «««««Located in the vicinity of the Sydney Opera House, Darling Harbour and the famous Bondi Beach

Pier One Sydney Harbour «««««Sydney’s first over water hotel located alongside the famous Sydney harbour bridge

Amora Jamison «««««Located in Sydney’s historical Rocks District surrounded by restaurants, bars and boutiques

Celebrity EdgeSM Celebrity EquinoxSM Celebrity Eclipse®

Celebrity Reflection®

Celebrity Summit® Celebrity Infinity® Celebrity Silhouette®

SELECT SHIP

Celebrity Solstice®

Guestsflyinto,andsetsailfrom,MiamiorFortLauderdale.Then it’s onto the Caribbean. Renowned for its perfect beaches and laid back pace, the Caribbean will soon be famed for something else, Celebrity EdgeSM. Ourmostrevolutionaryshipeverwillcallparadisehomewithherfirsteversailings over winter 2018.

As vast as it is vibrant, Australia is a must-see on many holiday bucket-lists. And your customers’ Australasian Celebrity Cruises® adventure starts in Sydney. From Tasmania to New Zealand and the South Pacific–thisawe-inspiringpartoftheworldawaits.

Miami Sydney

SHIP

Miami, Florida, USA Sydney, Australia

RECOMMENDED HOTELS

RECOMMENDED HOTELS







TRANSFER TYPE**

SELECT SHIP

Direct from London HeathrowSingapore Airlines/Air New Zealand, Singapore Airlines/Virgin or British Airways

Indirect from London GatwickCathay Pacific or Emirates/Qantas

Indirect from ManchesterLufthansa, KLM, British Airways, Singapore Airlines/Air New Zealand or Singapore Airlines/Virgin

Indirect from GlasgowBritish Airways, KLM or Emirates/Qantas

Indirect from DublinKLM, Lufthansa, British Airways, Emirates or Singapore Airlines/Lufthansa

Indirect from BirminghamEmirates, KLM, Lufthansa or Singapore Airlines/Lufthansa


Coach service

Shangri-La «««««Set in 15-acres of exotic gardens and a seven minute walk from the bustling Orchard Road

Fairmont Singapore «««««Located in the city and close to the National Museum

Regent Singapore «««««Located minutes from Holland Village, the Bohemian enclave of Singapore

Celebrity Millennium® Celebrity Constellation®

Our Asian escapes take in the best of this fascinating continent. Starting in Singapore, our sailings here are usually longer (14+nights), giving your customers even more time to unravel the ancient mysteries of the east, from Japan to Vietnam and the Philippines.

Singapore

1 Select the Accessible Stateroom option and the system will only findcruiseswithaccessiblestaterooms available. In the case of hotels and transfers, only RCL contracted suppliers will pull through as these will accommodate the needs of accessible guests.

2 Searching for loyalty customers is easy by entering their email address, Captain’s Club number or telephone number which are all unique to them. Any other fieldssuchasnameorDOBwillrequire a least three more pieces of information to narrow down the search.

3 Tailor make more than ever beforetofindtheperfectholidayfor the customer based on individual needs. All boxes have a search box for free typing to searchusingspecificcriteriaifneeded (e.g ship, month, port). The system also recognises airport and port codes.

4 Switch your customer from land to sea by using the ‘port of call’ intuitivesearchoptiontofind their desired holiday destination.

5 Ship Information – click on the ship name to open up the information box showing details and images of the ship. Use this feature in front of your customers to help you secure the booking.

6 Review the key itinerary details including; ports of call, dates, timings and overnight stays by clicking on the ‘expand itinerary’ option.

7 If the package pricing displays a time and date, note this is a guide price only. It indicates a price from the last search.

8 At any point you can amend/change any of the criteria and search again by clicking and opening the sidebar on the left of the screen and selecting ‘required areas of search’.

9 When selecting a category, all available staterooms in the same category on the same deck will be highlighted in colour, giving your customers the best choice of location.

Top tips for booking a Celebrity Cruises® holiday on AirWaves

Singapore

Get fully up to speed on airwaves by visiting cruisingforexcellence.comVisit airwavessupport.online for training videos, help guides, hints, tips and online support.

FLY TO SINGAPORE*

10 You can now add up to 12 nights pre or post cruise hotel stay. This means that you can create a fully packaged land holiday and add a 3/4/5 night cruise as a taster, great for new to cruise customers.

RECOMMENDED HOTELS

Get up to speed with AirWaves by completing the training modules on Cruising For Excellence Online. The flights, hotels and other information in this guide are our recommendations only – visit airwavessupport.online for our full range of options, training videos, tips and support.* Airlines with a slash are codeshares ** Wheelchair accessible transfers are also available All hotel, flight & transfer options are subject to availability & sailings date



FOLIO

CALL CENTRE OPENING TIMES MON-FRI: 8.30am – 8pm SAT: 9am – 6pm SUN: 10am – 5pm PUBLIC HOLIDAYS: 10am – 6pm

RESERVATIONS +44 (0) 844 493 2092

TRADE SUPPORT +44 (0) 1932 834 379

AIR SUPPORT UNIT [email protected]

GROUPS [email protected]

AUTOMATION HELPDESK [email protected]

POST CRUISE QUERIES [email protected]

CRUISING FOR EXCELLENCE ONLINE, SYSTEMS AIRWAVES. & GENERAL CONTACT FOR TRAINING +44 (0) 1932 834290 [email protected]

Whatever your question or query, your dedicated UK Call Centre Team are on hand to help.

The World’s Top 100 Travel Experiences

Best Premium Cruise Company

Travel Company of The YearLuxury/Specialist Cruise Line Of The YearOcean Cruise Line Of The YearSupplier Sales Team Of The Year

All the tools you need.Just one click away.HAVE YOU VISITED CRUISING POWER RECENTLY?Drop by today and find a host of helpful selling tools, including new deployment highlights, campaign information and all the latest product news, as well as travel alerts and more.

Visit airwavessupport.online for training videos, help guides, hints, tips and online support.

/celebritytravelagents /celebritycruisesirelandagents

Visit cruisingpower.co.uk or cruisingpower.ie to sign up for our emails

your celebrity cruises selling guide for the easiest way to...

Documents