Your Connection to the World. ©2008 Aastra

Computer Telephony Integration

Mobility Management

Application & Video Sharing

CRM/ ERP integration

Computer Telephony Integration

Mobility Management

Application & Video Sharing

CRM/ ERP integration

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Telephony Web Portal

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TWP Modules

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DemonstrationDemonstration

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TWP Architecture

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An open web-based server architecture for all enterprise resources

Delivering homogenic services to all users

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MOVACSnetwork

Ingenierie TWP - Architecture

IntranetLAN-WAN

Aastra X series

Aastra 5000

analog

DECT

675x and 675xi

53xxip

i2052

Directory

TWPServer

PC clientDatabasesIntranet applications

Internet

DatabasesInternet applications

RTC n VTI-XML connexions

1 CSTA connexion

1 Directory connexion TWP Server:

Monitors users declared on all A5000’s nodes

is connected to several sites for CTI

is connected to directory’s site

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How to Order

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TWP Modules

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Product Overview

CTI Client

Soft Phone

Call integration with any application

Call filtering

Call recording

Mobility Management

Application & Video sharing

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Data Sheet

10 – 4,000 users

Remote Worker/ Citrix compatible

Multi-site

Web-based solution

Contact directory synchronisation with nearly all industry standards

3rd Party integration via OLE, command line, or XML

Analogue, ISDN, (S)IP Terminals

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Compatible Applications

Easy integration (industry standards compliant)DBMS/Directories : LDAP, ODBC, SQL…

development : XML Web Services, SOAP

Validated applicationsExchange/Outlook

MS CRM

Navision

Coheris CRM

KDP (Ventes Partner)

BAAN

SAP

...

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Road Map

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Environment and connectivity:Sever

LinuxWindows

Client Linux (except softphone &

apps sharing master)Mac (except softphone & apps

sharing master)Windows

IntelliGate (I7.7), NeXspan & A5000 (R4.1, R 4.2, R5.1)Multi-companies and Multi-domains configurationMultiple browsers support (flash compatible) VMWare

Graphical User Interface:Totally new User Interface

Adaptation to Aastra’s look and feel

User can choose his own display properties

Contacts listCentral point for collaboration

Depending on chosen options, more or less features will be available

Supervision and presence status

TWP OfficeSuite Content

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TWS CallerPresence information

Exchange & Lotus

Several actions available on the contacts and on the callersMulti-criteria search

TWS Phone & “light” RulesForwardsPhone Supervision

TWS RecorderUser interface for consultation and managementGroups of supervisors with access rights

TWS Rules & MessagingSynchronization between mailboxes and phone

Exchange & Lotus

Compression for mobile phoneSend SMS notifications

TWS AlerterSeveral format of card pop up are available (Flex (Flash); Html ; TWP Actions log

TWS ConferenceNew multi-points conference

VoiceVideochatApplications sharing

TWP OfficeSuite Content

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Quick accessmulti-directories search

Result multi-directories search

Call logs

Contacts ListCallsLine status monitoringPresence Management (MS Exchange, Lotus Notes …)

Modular Customizable Retractable

Sidebar

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