your contact center in the cloud. · jive contact center o˜ers intelligent, scalable, and powerful...

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With Jive Contact Center Pro, enjoy a single, simple-to-use platform that’s compatible with IVR, chat, email, fax, click-to-dial web calls, and even social media entries. All contact types are handled through one Jive Contact Center Pro interface, increasing productivity and eliminating time spent toggling back and forth between applications. Enjoy active monitoring of agents, as well as customizable reports available with 110 possible metrics to choose from. MULTICHANNEL CONNECTIONS SINGLE INTERFACE REAL-TIME DASHBOARD & REPORTS Jive Contact Center Jive Contact Center Datasheet Get the services, call queues, features, and integration you need to run your organization. Visit jive.com/voice to learn more. Jive Contact Center offers intelligent, scalable, and powerful cloud contact center solutions to organizations of all sizes. Increase agent productivity and enhance callers' experiences with Jive Contact Center. Improve Performance through Multichannel Support and Real-Time Reports. Your Contact Center in the Cloud. AG@jive.com | 844-214-2653

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Page 1: Your Contact Center in the Cloud. · Jive Contact Center o˜ers intelligent, scalable, and powerful cloud contact center solutions to organizations of all sizes. Increase agent productivity

With Jive Contact Center Pro, enjoy a single, simple-to-use platform that’s compatible with IVR, chat, email, fax, click-to-dial web calls, and even social media entries.

All contact types are handled through one Jive Contact Center Pro interface, increasing productivity and eliminating time spent toggling back and forth between applications.

Enjoy active monitoring of agents, as well as customizable reports available with 110 possible metrics to choose from.

MULTICHANNEL CONNECTIONS SINGLE INTERFACE REAL-TIME DASHBOARD & REPORTS

Jive Contact Center

Jive Contact Center Datasheet

Get the services, call queues, features, and integration you need to run your organization.

Visit jive.com/voice to learn more.

Jive Contact Center o�ers intelligent, scalable, and powerful cloud contact center solutions to organizations of all sizes. Increase agent productivity and enhance callers' experiences with Jive Contact Center.

Improve Performance through Multichannel Support and Real-Time Reports.

Your Contact Centerin the Cloud.

[email protected] | 844-214-2653

Page 2: Your Contact Center in the Cloud. · Jive Contact Center o˜ers intelligent, scalable, and powerful cloud contact center solutions to organizations of all sizes. Increase agent productivity

Jive Contact Center

Jive Contact Center Datasheet

Scale to capacity, add locations, and accommodate remote workers with Jive Contact Center Pro.

Learn more at jive.com/contact-center.

Conference control dashboard

24/7 Customer Support

Message on Hold

‘Weighting’ Inbound Calls

CRM Integrations

Agent Login/Log Out

Call Recording

Supervisory Features

Historical Reports

Ring Groups

Queues

Jive Contact Center comes free with a Jive Voice seat and includes basic call center functionality.

Jive Contact Center Professional comes with enterprise-grade contact center features and includes a Jive Voice seat.

Interactive Voice Response (IVR)

Automatic Call Distribution (ACD)

Freewith a Jive Voice seat.

Packages start at $99 Usage rates may apply.

Jive o�ers rich and reliable HD video conferencing tailored to organizationsof all sizes.

Skills-Based Routing

Automatic Call Back

Multiple Channels

SLAs

Alerts

Wallboards

Text-to-Speech

Automated Speech Recognition

Universal Contact Queue

Verint Speech Analytics Engine

Queue Keeper

Database Connectivity

Agent Scripting

Supervisor Coach/Barge

Real-Time Reporting

Jive Contact Center Pro Jive Contact Center

[email protected] | 844-214-2653