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DRONEPARTNERS OPERATIONS MANUAL TEMPLATE – WORD VERSION

FOR UK OPERATIONS WITH SUAs UNDER 20 KGThis Template has been designed both to be compliant with the UK CAA’s requirements under CAP722 for an Operations Manual to support an application for a Permission for Commercial Operations (PfCO) as well as to enable you to create your own version of this document.Please note that the CAA expects to receive an original document from you. By using this template there will be certain similarities to other Operations Manuals submitted to the CAA. This similarity should not be confused with suitability or acceptability. It is your Operations Manual and you should have full ownership of it.If you are using the Microsoft Word version there is automation built in through ‘Fields’. This means, for instance, on the first page of the next Section there’s a field called ‘Company’. If you insert your trading name here or anywhere else where the ‘Company’ field appears it will automatically propagate that name into every location where that field is. At the bottom of the same page within the text box, there is other automation like ‘Document Reference’, ‘Issue Number’, ‘Issue Date’ and ‘Author’. These fields are repeated through the document principally in the footers.Here’s some helpful tips and hints:

1. Save the file as your own: for instance, if your business is called Reaching Upwards you might save the file as RU-OM, standing for Reaching Upwards Operations Manual and if it is version 0.1 save it as RU-OM v0.1.

2. When you update or change it for any reason, save it as RU-OM v0.23. Switch on ‘Paragraph Marks’ ¶ (usually under Home and Paragraph), if it’s not

already on so it’s easier to see the formatting, section and page breaks, etc.4. Copy this and the next page (Section 1) to a separate new document just for

reference purposes5. Delete this front page (Section 1) when you’ve copied it above but alao when

you’ve read through it, so your Header/Front Page is the first page of your Operations Manual. Your new front page should have your Business Name and Operations Manual on it: check it starts at page 1 in the bottom right hand corner

6. Reformat the type font and colour scheme but do keep the paragraph numbers as they are in order: the CAA uses checklists when reviewing Operations Manuals so are looking for answers to their concerns or questions in a set order.

7. There are many suggestions regarding stock data you could use in certain Sections: these are boxed out: when you’ve chosen your wording, do delete the box section.

8. With inserts use jpg or small gif files rather than insert object or png or eps files: this all helps keep the file size down to manageable proportions and avoids codec errors.

9. Save the file regularly or switch on Autosave: Word has a horrible habit of hanging or crashing from time to time.

Version 1.7

10.When you’ve completed your input, remember to update the Contents pages by right clicking and clicking on the ‘Update Fields’: it’s always worth updating both headings and pages: the document should start on page 1 and the Amendment Record and Abrreviations and Acronyms should start the Contents List with page 2

11.Finally, when you’re ready to submit it to us for review – and we do ask you to make sure it’s as complete as you can make it, save it as a Word file (you hold on to that master) and then save it as a PDF: send the PDF version to us at [email protected]: that way you hold the master and there’s no possibility of corruption when transferring between different versions of Word.

When we receive your Operations Manual we will review it and return our comments to you within 5 working days. These comments will be attached to your PDF using Acrobat Reader and for you to read and act on these comments, we recommend you download Adobe Acrobat Reader. If you need to do this, here is a link: https://get.adobe.com/uk/reader/otherversions/. It is our hope and intention that your Operations Manual will only go through 2 review processes. We do not have unlimited time to spend on each Operations Manual identifying multiple necessary updates and corrections, so the reviewers are charged with limiting their time on comments and in extreme cases may return your Operations Manual asking you to re-address it as it hasn’t met the minimum standard expected. In these cases, the areas that need re-addressing will be identified. Otherwise you will see specific comments, but not necessarily word for word corrections, against the associated text.Good LuckDronePartners Team

Version 1.7

https://get.adobe.com/uk/reader/otherversions/

mailto:[email protected]

Operations Manual The Name You Want on Your PfCO

[Below is the first field. Click on ‘Your Business Name’ and enter your trading name]The Name You Want on Your PfCO

OPERATIONS MANUAL

[Put your Logo here or if you want in the header or footer of every page: this helps identify it as your document, etc.]

[Below in the Text Box there are 4 ‘fields’ to fill in. Whatever you do above try and keep this Text Box on this page as it has all the essential reference information.]

© 2018 The Name You Want on Your PfCO Version Input version number Input Date Page 2

[Your document requires a reference and page numbers on each page.]

This document is a combined Safety and Operations Manual, compliant with Volume 1 – Operations Manual as set out in Appendix B of CAP722, covering all of aspects of The Name You Want on Your PfCO utilising small drone aircraft in accordance with the requirements of the UK Civil Aviation Authority’s Permission for Commercial Operations.

Document Reference: Your Filename

Version: Input version number – Input Date

Document Author: Who put this document together

Accountable Manager: Full Name of the Accountable Manager


© The Name You Want on Your PfCO - 2018All rights reserved. Copies of this publication may not be reproduced for personal, company or organisational use without the expressed permission of The Name You Want on Your PfCO.

Amendment Record

Version Release Date Amendments Incorporated Initials

[Remember to keep your Amendment Record up to date: The Amendment Date should reflect the date on the Title page, Page 3 and the footer.]

Acronyms and Abbreviations

Below is a list of abbreviations used in this Operations Manual;Reference Full TitleATC Air Traffic ControllerATZ Aerodrome Traffic ZoneCAA UK Civil Aviation AuthorityCTR Controlled Traffic ZoneNQE National Qualified EntityPfCO Permission for Commercial OperationsSUA Small Unmanned AircraftVLOS Visual Line of Sight

[Add more if you want to use them]



Commitment of Accountable Manager

This Operations Manual describes the organisation, aircraft systems, personnel, flight operations and procedures by which The Name You Want on Your PfCO carries out its Small Unmanned Aircraft operations.The Name You Want on Your PfCO is committed to the safe conduct of all its Small Unmanned Aircraft operations and will ensure that the systems deployed are maintained and prepared in accordance with industry best practice, are operated in accordance with the procedures and bounds of this Operations Manual and within any limitation or condition specified in any UK Civil Aviation Authority (CAA) Permission granted for such aerial work. It is accepted that the contents of this document do not override the necessity of reviewing and complying appropriately with any new or amended regulation published from time to time by the CAA addressed by this document.

Signed: [The CAA requires a handwritten, not typed, signature here. Please scan one. GIFs with transparent backgrounds work well here.]-

Date: Input Date

Accountable Manager:

Full Name of the Accountable Manager (insert Accountable Manager’s initials)

The Name You Want on Your PfCO

For and on behalf of The Name You Want on Your PfCO, [either a company registered in England & Wales at your registered trading addres, Company No: Company Number or for a sole trader or self-employed business, your full trading name and trading address.]

Enquiries regarding the content of this document should be addressed to The Name You Want on Your PfCO at [your actual operating address, which may be different to the registered address if you are a registered company].



Contents

Amendment Record..........................................................................................................................3

Acronyms and Abbreviations.............................................................................................................3

Commitment of Accountable Manager.............................................................................................4

Contents............................................................................................................................................5

1 INTRODUCTION...............................................................................................................7

1.1 Purpose......................................................................................................................................7

1.2 Scope.........................................................................................................................................7

1.3 Overarching Strategy.................................................................................................................7

1.4 Document Control and Amendment Process............................................................................7

1.5 Referenced Documents.............................................................................................................7

2 SAFETY POLICY...............................................................................................................8

2.1 Policy.........................................................................................................................................8

2.2 Safety Management System......................................................................................................9

2.3 Safety Targets............................................................................................................................9

3 ORGANISATION.............................................................................................................10

3.1 Organisation............................................................................................................................10

3.2 Structure of The Name You Want on Your PfCO......................................................................10

3.3 Nominated Personnel..............................................................................................................11

3.4 Responsibilities........................................................................................................................11

3.5 Areas of Operation..................................................................................................................13

3.6 Types of Operation..................................................................................................................13

3.7 Supervision of SUA Operations................................................................................................14

3.8 Accident Prevention and Flight Safety Programme.................................................................14

3.9 Flight Team Composition.........................................................................................................16

3.10 Operation of Multiple Types of SUA........................................................................................16

3.11 Qualification Requirements.....................................................................................................16

3.12 Crew Health.............................................................................................................................16

3.13 Logs and Records.....................................................................................................................17

3.14 Operator Training Programmes...............................................................................................17

3.15 CAA Permission........................................................................................................................18

4 OPERATIONS..................................................................................................................19

4.1 Role Training and Currency......................................................................................................19

4.2 Area of Operation....................................................................................................................19



4.3 Operating Limitations and Conditions.....................................................................................19

4.4 Methods to Determine the Intended Tasks and Feasibility.....................................................20

4.5 Operating Site Planning and Assessment.................................................................................20

4.6 Communications......................................................................................................................21

4.7 Pre-Notification.......................................................................................................................21

4.8 Site Permissions.......................................................................................................................21

4.9 Weather...................................................................................................................................22

4.10 Night Time Operations.............................................................................................................22

4.11 On Site Procedures..................................................................................................................23

4.12 Assembly and Functional Checks.............................................................................................23

4.13 Take-Off Checks.......................................................................................................................23

4.14 Flight Procedures.....................................................................................................................23

4.15 Post Flight and Between Flight Checks....................................................................................24

4.16 Emergency Procedures............................................................................................................24

APPENDICES..........................................................................................................................25

Appendix A – Insurance Certificate..................................................................................................25

Appendix B – SUA Technical Specification.......................................................................................26

Appendix C - Logbooks....................................................................................................................27

Appendix D - Permission for Commercial Operations......................................................................32

Appendix E – Flight Planning and Risk Assessment Forms...............................................................34

Appendix F –Flight Reference Cards and Checklists.........................................................................39

Appendix G – SUA Emergency Procedures......................................................................................44

[When you’ve finished updating the Template and inserting all your Forms and Checklists, do remember to update the Contents List by right clicking on the table above and ‘Updating Page Numbers only’ as a minimum. If you select ‘Update all

Fields’, the above table might reformat. Finally, check it looks ok.]



1 INTRODUCTION

1.1 PurposeThe purpose of this document is to record the key data associated with the safe operation of any Small Unmanned Aircraft (SUA) with a Maximum Take-Off Mass of up to 20 kg by The Name You Want on Your PfCO personnel.

1.2 ScopeThe Name You Want on Your PfCO’s traditional business is [what]. Its customer base is [who].[What type of activities will you undertake: describe the usual locations and applications.]1.3 Overarching StrategyThe Name You Want on Your PfCO is [What is going to be your focus?].Safety is paramount. The Name You Want on Your PfCO has put essential safeguards in place to maintain a safe environment for all involved or connected to The Name You Want on Your PfCO SUA operations.

1.4 Document Control and Amendment ProcessAll amendments to this Operations Manual will be made by Who put this document together and will be recorded in the Amendment Record Page found at the front of this document. Each amendment is identified with a new Version Number, an Amendment Date, and a list of the major Amendments Incorporated. All amendments will be signed off by the Accountable Manager, Full Name of the Accountable Manager.The CAA will be informed of all major updates such as new aircraft or pilots. All those engaged on SUA operations by The Name You Want on Your PfCO will be kept informed of any changes to this Operations Manual.1.5 Referenced DocumentsReference

Full Title Version & Date of Issue

CAP 382 Mandatory Occurrence Reporting Scheme Tenth Edition – December 2016CAP 393 The Air Navigation Order 2016 and

RegulationsVersion 5.3 – March 2018

CAP 722 Unmanned Aircraft System Operations in UK Airspace– Guidance

Sixth Edition – 24 March 2015

CAP1687 Air Navigation (Amendment) Order 2018 – Guidance to Small Unmanned Aircraft Users

Version 1 – 13 July 2018

[These are the essential reference documents: you may choose to add others such as Manufacturer’s Instructions Manuals. Remember these CAPs can updated by the CAA at

any time, so you should check on the CAA what the latest issue is.]



2 SAFETY POLICY

2.1 PolicySafety is the first priority in all The Name You Want on Your PfCO SUA operations. The business is committed to implementing, developing and improving strategies, management systems and processes to ensure that all its aviation-related activities uphold the highest level of safety performance and meet national and where appropriate international standards.The Name You Want on Your PfCO’s commitment is to:

[Depending on what type of organisation you are and the number of people you have engaged in SUA operations, you could choose some or more of the following here:For 1-man operators, the minimum should be:a) Comply with and, wherever possible, exceed legislative and regulatory

requirements and standards;b) Clearly define for all those engaged on SUA operations their accountabilities and

responsibilities for the development and delivery of the company’s aviation safety strategy and performance;

c) Minimize the risks associated with aircraft operations to a point that is as low as reasonably practicable and achievable;

d) Ensure that sufficient skilled and trained resources are available to implement the stated safety strategy and policy;

e) Establish and measure safety performance against realistic objectives and/or targets;

f) Continually improve its safety performance; andg) Conduct safety and management reviews and ensure that relevant corrective

action is taken.For companies with a few members of staff you might want to include as well:h) Ensure that all staff are provided with adequate and appropriate aviation safety

information and training, are competent in safety matters and are only allocated tasks commensurate with their skills;

For the larger companies, you should think about including as well:i) Develop and embed a safety culture in all its aviation-related activities which

recognises the importance and value of effective aviation safety management and acknowledges that safety is paramount;

j) Ensure that externally supplied systems and services that impact upon the safety of our operations meet appropriate safety standards;

k) Actively develop and improve our safety processes to conform to world-class standards;

l) Achieve the highest levels of safety standards and performance in all its aviation activities;



Please only select those statements that are true to your organisation and you can uphold.]

2.2 Safety Management SystemThe Name You Want on Your PfCO has only implemented the rudiments of a full Safety Management System.The ‘internal’ Safety Objectives are:

• Encouraging an environment whereby safety has top priority and is second nature, and

• Increasing the knowledge on safe operations and practices on the part of its personnel and customers.

2.3 Safety TargetsIt is the goal of The Name You Want on Your PfCO to operate aircraft without harm, injury or damage to any persons or property.The The Name You Want on Your PfCO Pilot-In-Command will comply with all safety requirements and limitations of the Permission for Commercial Operations issued by the UK CAA to The Name You Want on Your PfCO. The safety target is No Accidents.[You could if you want add other safety targets but be very careful in what you specify. With safety targets, there has to be two levels: one which is a desirable like No Accidents and one which is unlikely like No Incidents. You will inevitably have Incidents so No Incidents cannot be a Safety Target.]



3 ORGANISATION

3.1 OrganisationOrganisation Name: The Name You Want on Your PfCOOrganisation Type: [What are you? Ltd? PLC? Sole Trader? Self-

Employed Trading As?] Organisation Registration Number: Company Number [If relevant, if not delete line]Country of Registration: [Which country? Not UK. England, Wales, Scotland

or Northern Ireland, for instance][If you are a Sole Trader or Self-Employed Trading As, delete the Registration Number and Country of Registration lines.]The Name You Want on Your PfCO has third Party Public Liability Insurance as outlined below:-Insurer: [Insurer Name - details needed]Insurance Policy Number: [Insurance Policy Number]3rd Party Liability Insurance: [Cover £] Insurance Expiry Date: [Expiry Date]

[Note, the insurance has to be valid on the date the PfCO is applied for as well as on the date it is issued by the CAA. Please ensure the name on the Certificate is exactly as your registered full trading name.]

A copy of the current Certificate of Insurance is enclosed as Appendix A to this Operations Manual.

The Name You Want on Your PfCO flies the following SUA:-SUA: [Product Description, e.g. DJI Phantom 4 Pro]SUA Type: [Multirotor/Fixed Wing, delete as appropriate]SUA MTOM: [All up weight of the SUA, allowing contingency to

add additional sensors or subsystems or change payload]

SUA Serial No.: [State manufacturer’s serial number or if bespoke your own identification for the SUA]

[Copy and repeat the above for each SUA you will declare to the CAA for Commercial Operations]The technical specification for this (these) SUA is (are) attached as Appendix B. [Remember to add the appropriate Aircraft Specification or Datasheet to Appendix B].

You could add a photograph of your SUA here as well, preferably assembled, on the ground, ready for take-off, to demonstrate you actually own the drone].

3.2 Structure of The Name You Want on Your PfCO



The Name You Want on Your PfCO is owned by [whom], etc. [Who’s else is involved? Who has a controlling or other interest? How does the CAA contact you – address, telephone number and email address?] [If you are more than a one or two man band, then you should include an Organogram like this. Do indicate who is the Accountable Manager: not always the Owner.]

3.3 Nominated PersonnelPilot-In-Command: [Full Name]Pilot Competency Assessment Completed: [DronePartners Ref] NQE: DronePartners LtdQualified to operate Aircraft Type: [Aircraft Type – Multirotor/Fixed Wing]Aircraft Weight Category: [Weight – Sub 7 kg or 7 to 20 kg]

Pilot-In-Command: [Full Name]Pilot Competency Assessment Completed: [DronePartners Ref] NQE: DronePartners LtdQualified to operate Aircraft Type: [Aircraft Type – Multirotor/Fixed Wing]Aircraft Weight Category: [Weight – Sub 7 kg or 7 to 20 kg]

[You can add other nominated personnel if they are regular members of the crew, e.g. payload operator, observer, etc. but note anyone listed here as nominated crew is expected to attend each operation. and this has to match the statement in 3.9 Flight Team Composition]

3.4 ResponsibilitiesThe Pilot-In-Command’s responsibilities are:[Here are some suggestions that other operators have used:


OwnerAccountable

Manager

Pilot Observer Payload Operator Administrator

PA


Communicating with client as required to understand the required task. Planning each flight in advance and ensuring the right resources are available

when required. Supervising each operation of the SUA. Completing the pre-flight risk assessment and mitigating any risks where

possible. Having confidence that the flight can be conducted safely and the competence to

perform that flight. Checking that everything is secure on the SUA. Ensuring that the aircraft used is airworthy by completing the pre-flight checklist. Briefing all crew members prior to a flight to ensure they understand their

responsibilities. Ensuring that the welfare of themselves or others is not compromised by any

planned operations. Operating the aircraft within the stated limitations for that aircraft. Respecting the limitations stated on the Permission for Commercial Operations. Ensuring that he or she is of sound body and mind to operate the aircraft. Completing all required paperwork such as pilot & aircraft hours, battery log etc.

after a flight.You can add to the above or even reduce the number of bullets if you are not happy with the statements]If present, the Observer’s responsibilities are:[Here are some suggestions that other operators have used:

Acting as a link between the Pilot-In-Command and other crew members. Ensuring the Pilot-In-Command is aware of all relevant developing situations. Maintaining constant visual look out for ground and air incursions. Ensuring the position of the SUA is known at all times. Keeping the Pilot-In-Command updated with battery status. Being prepared at all times to activate the ‘failsafe’ function on the aircraft. Briefing the pilot after a flight using Threat and Error Management techniques to

help the pilot improve his or her competency.[Do bear in mind DronePartners recommends an observer is used, even if it is just the client.]If present, the Payload Operator’s responsibilities are:[Here are some suggestions that other operators have used:

Ensuring the camera or sensor is operational. (Fully charged, empty memory card fitted, lens clean)

Ensuring the camera or sensor is securely mounted. (the Pilot-In-Command must confirm this also)

Ensuring the camera or sensor is switched on and operating correctly before activation of the aircraft.

Ensuring the camera or sensor is switched off and images saved after the aircraft is made safe.



Ensuring operational safety: it is every crew member’s responsibility to alert the observer to any changing situation which may cause threat to any aircraft, property or person present.

Ensuring the camera or sensor is rotated to the stored position for take-off and landing procedures.

[The bigger SUA especially those above 7kg tend to have more sophisticated payloads which require a dedicated operator leaving the pilot to fly the SUA. Not all of the above are needed of course]

3.5 Areas of OperationThe anticipated areas of operation are [where you are mostly likely to fly. This is almost a repeat of Para 1.2 but do give the CAA a clearer idea of the type of environment you are most likely to operate in: Class G airspace, rural or semi-rural environs, etc.With the introduction of CAP1687, the CAA is insistent on a statement about operations close to ‘protected aerodromes’ so the following paragraph is recommended.]If the operating site is within an ATZ or a CTR in Class D airspace, and especially if within the Outer and Inner Zone of a ‘protected aerodrome’, as defined by CAP1687, the pilot-in-command will contact the appropriate ATC for advice and clearance to fly.Where the planned operation is within 5km of an airfield, protected or otherwise, the pilot-in-command will seek to contact the resident ATC or the airfield operator as a courtesy.

3.6 Types of OperationThe anticipated types of operation are:

Aerial Photography Aerial Videography

[Keep these categories broad. The above are standard but you could be considering Building Inspection, Land Survey, River Survey, Surveillance, Movement Detection, Infrared/Heat Loss, etc. The payload will usually determine the extent of potential operations.]All operations will be conducted during Daylight within standard Visual Line of Sight (VLOS) limitations of 400 ft above surface level and at a maximum distance from the Pilot-in-Control of 500 metres provided the Pilot-in-Control can see the Small Unmanned Aircraft (SUA) in good Visual Meteorological Conditions.[The above is the standard starting point with the CAA PfCO. If you are potentially looking at EVLOS or BVLOS you will need to upgrade this Operations Manual to a much higher standard but only when you have a track record with the CAA. Daylight operations is the starting point for a standard PfCO.]The minimum separation from individual people, vessels or vehicles not directly under the control of the Pilot-in-Command will be 50 metres. The same distance will be maintained from structures not under the control of the Pilot-in-Command.



3.7 Supervision of SUA OperationsThe Pilot-in-Command present during each operation will be responsible for the supervision and safe conduct of that operation.The Pilot-in-Command will seek clearance from the Accountable Manager in advance of a flight where a risk is identified as not being in the Low or Moderate categories and cannot be easily mitigated. An Observer, if present, will be charged with pointing out to the Pilot-in-Control any unobserved threat or risk that manifests itself during a flight using instructed and trained scan techniques.Any safety issue that arises will be brought to the attention of the Accountable Manager as soon as practicable after the incident has been recorded.

3.8 Accident Prevention and Flight Safety ProgrammeThe Name You Want on Your PfCO will comply with the requirements of CAP382, Mandatory Occurrence Reporting.Any Incidents or Occurrences occurring ‘in flight’ will be dealt with by The Name You Want on Your PfCO as follows:Incident HandlingIn the event of any Incident, the severity must be assessed. The following lists should help to identify Minor and Major Incidents:

MINOR INCIDENTS Any unusual or unexpected flight behaviour from the aircraft which does not

result in damage or loss Any failure of any aircraft system which does not result in damage or loss

MAJOR INCIDENTS Any unusual or unexpected flight behaviour from the aircraft which results in

damage or loss Any significant damage to the aircraft caused by an aircraft system failure Any significant danger or damage to persons, possessions or property during

Flight Operations Any public encroachments or aircraft incursions which required preventative

measures to avoidIncident Logging

All MINOR incidents will be logged in the Aircraft Log as well as the The Name You Want on Your PfCO Incident Log. Upon noting a minor incident, the logs should be checked for similar occurrences. If a similar minor incident occurs three times then an investigation will be initiated to identify the cause and consider implementing steps to reduce the likelihood of this incident occurring again.



All MAJOR incidents require an investigation as outlined in the Investigation Procedure section. The Incident Log should also be updated as to the outcome of any investigation.Investigation Procedure

Any investigations undertaken by The Name You Want on Your PfCO will follow the procedure shown below.

INTRODUCTIONThe introduction contains the context for the Incident and confirms the major facts as to the companies and people involved, why they were present and the reason for the flights being carried out.

DESCRIPTION OF EVENTSThis is a factual account of the events leading up to and immediately after the incident as well as the incident itself. Its aim is to provide an agreed basis upon which the analysis is carried out.

Importantly any assumptions should be clearly stated and all data provided should have its authenticity and derivation stated. If there are doubts then these should also be clearly articulated so that future analysis can take this into account.

ANALYSISThe analysis of events sets out to find explanations for what is described in the description of events. Wherever possible the analysis draws upon known concepts, models and physical understanding to ensure that the events as described have a logical explanation.

The analysis should set the scene for any conclusions and provide traceability from the facts to the conclusions in a logical and auditable way.

CONCLUSIONSThe conclusions are derived from the analysis, which themselves are based upon the facts in the description of events or the facts as they pertain to concepts, models and physical understanding exposed within the analysis. A strong conclusion is one where this traceability is good and can stand up to scrutiny.

RECOMMENDATIONSThe aim of the recommendations is to provide the organisations or personnel identified for the report with those items and actions that can lead to a safer operation and which address the short-comings highlighted through the investigation process.

Mandatory Occurrence ReportingThe UK Air Navigation Order states “Any incident which endangers or which, if not corrected, would endanger an aircraft, its occupants or any other person” is a reportable occurrence. CAP382 requires that a reportable occurrence is filed on the



ECCAIRS European-wide reporting system on the Internet at http://www.aviationreporting.eu/AviationReporting/.Incidents involving injury to a person should also be reported by The Name You Want on Your PfCO to the Air Accident Investigation Branch by phoning 01252 512299. 3.9 Flight Team Composition[Describe the team if you have one. Identify the Nominated Personnel listed in 3.3 above. You may have a different team present for different operations. Remember operations in urban environments will need more crew members acting as marshals to help try and control the movement of people. If you are a one-man band, then clearly state you may operate alone, but will seek assistance where the risks may be greater or there are any safety concerns.]

3.10 Operation of Multiple Types of SUAThe Name You Want on Your PfCO has a fleet of [add the number] SUA[The above number should match the number of drones you’ve listed in 3.1 Organisation.Depending on your set up, there are different qualifying statements that can be made here.If you are the only pilot and you only have one SUA, then the statement is: The Name You Want on Your PfCO can only fly one aircraft at one time.If you are the only pilot and you have two SUAs, then the statement is: The pilot in command will only operate one SUA at one time.If you have a second pilot and a second SUA, then the statement should be: Normal operations by The Name You Want on Your PfCO will normally only be conducted with one SUA in the air at one time. However there may be occasions where The Name You Want on Your PfCO considers it safe to operate two SUAs at the same time to meet a client’s requirements and in this instant there will be two pilot-in-control, one controlling one aircraft, but there will be a pilot-in-command appointed who will have the overriding responsibility for the safe operation of both aircraft.]

3.11 Qualification RequirementsThe Name You Want on Your PfCO pilot(s) have completed a Pilot Competency Assessment with the NQE, DronePartners.The Name You Want on Your PfCO will ensure that any other pilots engaged by the organisation to act as the Pilots-in-Command of its SUA hold a SUA pilot qualification or pilot competency assessment recognised by the CAA.



3.12 Crew HealthAll The Name You Want on Your PfCO pilot-in-command and other crew members will be instructed in the ‘I’M SAFE’ mnemonic and will be trained to use it as a proactive self-assessment tool.It is the responsibility of the individual to determine if they are in a physically and mentally fit condition to participate in The Name You Want on Your PfCO operations. [Other operators have added one or more of these statements:All crew members must be capable of clearly reading a vehicle registration number plate from twenty metres.Crew members shall not attend a flight operation if they are under the influence of alcohol. The Name You Want on Your PfCO also has a strict no drugs policy. All Flight Crew members taking prescription drugs should seek professional guidance and advise the Pilot-In-Command. Any crew member who begins to feel unwell and are unable to continue with their assigned responsibilities should advise the Pilot-In-Command or Observer immediately. You should be happy with the above statements or amend them in line with your own policy.]

3.13 Logs and RecordsThe Name You Want on Your PfCO will maintain up-to-date information and operational logs for:-

Aircraft and Pilot Hours Battery Charge Aircraft Maintenance Incidents / Accidents

See Appendix C for examples of these logs.[Remember to add jpgs of these logs to Appendix C: don’t import the whole FRCs Form and Checklists spreadsheet: just JPGs will do. Also, they should be blank logs, not completed ones, as the CAA just wants to see the templates you are using.]

3.14 Operator Training ProgrammesAll The Name You Want on Your PfCO pilots acting as Pilots-in-Command on commercial drone operations will be subject to regular assessment by the The Name You Want on Your PfCO Accountable Manager on an annual basis for competency and currency.To maintain currency a pilot must have flown a SUA for more than 2 hours in the previous 3 months.The Name You Want on Your PfCO will also carry out an annual assessment and re-training of all those engaged on its SUA operations.



3.15 CAA PermissionA copy of the Permission for Commercial Operations issued to The Name You Want on Your PfCO by the CAA is included in this Operations Manual as Appendix D.[Note: you will have to update your Operations Manual once you receive your PfCO, but this is only a minor amendment and you won’t have to re-issue the Operations Manual to the CAA.]



4 OPERATIONS

4.1 Role Training and CurrencyAll The Name You Want on Your PfCO pilots will have to hold a pilot qualification recognised by the CAA for SUA commercial operations and will be assessed by the The Name You Want on Your PfCO Accountable Manager as being knowledgeable and competent to fly The Name You Want on Your PfCO’s SUAs in The Name You Want on Your PfCO’s potential operating environments.All The Name You Want on Your PfCO pilots will be expected to maintain flying skills currency through hands-on flying with The Name You Want on Your PfCO SUAs, other SUAs they have access to or appropriately-configured simulators.

4.2 Area of OperationThe anticipated areas of are [where? Describe the typical type of operation and its locality. This should match the statement you’ve made in 3.5 above.][As with 3.5 Area of Operation above the CAA is looking for recognition of the new requirements regarding operations near airfields as set out in CAP1687. The following paragraph is recommended even though the same statement is made in 3.5.]In accordance with CAP1687 Article 94B, if the location is within 1 km of the Inner Zone, the Outer Zone, of a ‘protected aerodrome’, the pilot-in-command will seek clearance to fly from the resident ATC. If the operating location is within the Inner Zone, within the boundary of an airfield, the pilot-in-command will not proceed with any flight until the necessary approval and clearance is obtained from the resident ATC. If a location falls within an ATZ or Class D airspace, the The Name You Want on Your PfCO pilot-in-command will seek advice and clearance from the appropriate ATC or ATSU.Commercial drone operations conducted in UK airspace will be assessed in advance using comprehensive site risk assessment forms and procedures, see Appendix E.

4.3 Operating Limitations and ConditionsAll The Name You Want on Your PfCO operations will be conducted within the limitations stipulated within CAP393 Articles 94 and 95, as amended by CAP1687, and CAP722 or as updated in the PfCO issued by the CAA to The Name You Want on Your PfCO.The standard limitations are:

Visual Line of Sight (VLOS) in accordance with Article 94o To a maximum vertically above surface of 400’o Up to a maximum distance from the pilot-in-control of 500mproviding in both cases the pilot can identify and monitor the SUA

Not over or within 150m of Open Air Assemblies of more than 1000 people (Article 95)

Not within 50m of People not under the control of the pilot-in-control of the SUA) although this distance is reduced to 30m during take-off and landing (Article 95)



Not within 50m of Vehicles, Vessels and Structures not under the control of the pilot-in-control (Article 95)

Not over or within the Inner Zone of a ‘Protected Aerodrome’ or other airfield without clearance to fly from the resident ATC or airfield operator (CAP1687)

Not within the Outer Zone of a ‘Protected Aerodrome’ without clearance to fly from the resident ATC (CAP1687).

4.4 Methods to Determine the Intended Tasks and FeasibilityFor all The Name You Want on Your PfCO commercial drone operations, the designated pilot-in-command will assess the intended task using the Pre-Site Visit Research Form [you may want to call it something else but make sure the name for the form here matches the one in the Appendix], see Appendix E. Details captured on the form will include:-

Contact Details Work Required Date and Time Constraints Location of Work (Latitude and Longitude if possible) Landowner or Land Occupier Details Other Nearby Air Users (if known) Proximity to Congested Areas and other Groundspace uses Any Other Relevant Information

The completed Pre-Site Visit Research Form and the Site Survey Form will be retained for at least two years for future reference if required.The designated pilot-in-command will be responsible for determining the method of operation for the intended task, identifying resources and assessing the task’s feasibility. If he or she has any reservations he will discuss the reservations with the The Name You Want on Your PfCO Accountable Manager before proceeding with the task.

4.5 Operating Site Planning and AssessmentAs part of the research into task feasibility, the The Name You Want on Your PfCO pilot-in-command will use whatever tools and facilities deemed necessary and available to him. These may include:

Client Information Current and Relevant Aeronautical Charts Integrated Aeronautical Information Package – United Kingdom SkyDemonLight - Online Aeronautical Charts NOTAMinfo No Fly Drones Google Earth Google Maps Weather Forecasts

[You can add others or delete any of the above you don’t use.]On some sites it may be necessary to implement Further Control Measures to mitigate some of the risks. In these cases, the Risk Mitigation Form in Appendix E will be used.



The task will only go ahead if the pilot-in-command is satisfied the necessary controls and safeguards can be put in place for a safe operation.

4.6 CommunicationsContact telephone numbers for the following will be recorded on the Pre-Site Visit Research Form, and the Site Survey Form, which can be found in Appendix E, before departure to the site:

Landowner or Land Occupier Observer and Crew Client Local Police Station Local Hospital Local Air Traffic Control (ATC) Local Air User Clubs

Where possible, contact will be made with the Landowner or Land Occupier before any physical site survey in conducted.

4.7 Pre-NotificationPre-Notification is required if a planned flight operation is to take place within 3 nm (nautical miles) or 5 km (kilometres) of an aerodrome or airport with an Aerodrome Traffic Zone (ATZ) or Controlled Traffic Zone (CTR). The pilot-in-command with contact the ATC in person at least twenty-four hours before the planned flight to advise details of the planned flight operation. Contact details for the tower will be recorded on the relevant On-Site Survey Form.[Other operators have included these statements here:If there is a local air user club nearby the pilot-in-command will endeavour to contact the club and enquire about any likely activity on the day of the proposed flight operation.If the planned flight operation is to take place in areas where there is likely to be members of the public, the pilot-in-command will inform the local police. The contact and telephone number will be recorded on the On-Site Survey Form.All relevant The Name You Want on Your PfCO crew members will be advised of a planned flight operation at least twenty-four hours in advance.

4.8 Site PermissionsThe designated pilot-in-command will obtain permission from all relevant landowners or land occupiers over which flight operations are to be conducted. Where possible, permission will be sought in writing. Where it is available in writing a copy of the permission will be carried on site. No flight operations will commence without permission, either written or verbal, from the relevant landowners or occupiers.



4.9 WeatherIn advance of any flight operation the designated pilot-in-command will obtain long, medium and short-range weather forecasts. Twenty-four hours before the proposed flight operations the pilot-in-command will determine whether the planned flight operations will go ahead.Weather and other forecasts, such as solar activity, will be obtained using readily available resources, which may include:[If you have a preferred weather forecast source put it in here. Others have inserted:

• UAV Forecast• XC Weather• Weather Channel• BBC• Met Office• Weatherpro

It’s good to list at least two.There are also apps like Weather which provide good data on the day. If you use Apps state which ones.]

4.10 Night Time OperationsIf The Name You Want on Your PfCO is requested by its client to carry out a Night Time Operation, the The Name You Want on Your PfCO pilot-in-command will determine whether a safe operation in accordance with the client’s requirements can be completed.Before the operation takes place the The Name You Want on Your PfCO pilot-in-command will carry out a full On-Site Survey in advance during daylight hours to identify the hazards present and the risks they present.For the operation the The Name You Want on Your PfCO pilot-in-command will arrange for the take-off and landing site to be suitably illuminated and for the SUA itself to carry an additional light so it can be identified easily whilst in flight.For the purposes of Night Time Operations, Night Time is deemed to be more than 30 minutes after sunset until more than 30 minutes before sun rise.[Safer Night Time Operations are achieved by minimising height and the lateral distance travelled. If you are prepared to impose your own limitations, say a maximum of 200 ft agl and 100 metres distance, do state them clearly here.]Night Time Operations are an extra facility granted by the CAA. If you do not want to operate at night you should delete this paragraph, heading, emergency procedure G.10 and update the Contents List at the front of this document.]

4.11 On Site ProceduresBefore setting up on-site in accordance with the On-Site Arrival Checklist, see Appendix F, the pilot-in-command or a designated crew member will carry out the following measurements:© 2018 The Name You Want on Your PfCO Version Input version number Input Date Page 22


• GPS/GLONASS satellite coverage, a minimum of seven satellites over a good spread will be required for all operations, using an App on a Smartphone, and

• Windspeed at surface level, using a handheld anemometer.[If you don’t use one or both of these crosschecks, please delete or amend to reflect the method you might use. You might add a 2.4GHz frequency scan if you have a handheld frequency sampler device.]If the pilot-in-command feels confident that the proposed flight operations can be safely carried out, then the operation can progress to complete the On-Site Arrival Checklist.Once set up on site, the pilot-in-command will then carry out the On-Site Survey, see form in Appendix E, to familiarise him or herself with the local geography of the site. This will be completed by physically walking around the site to identify any hazards and any identified will be marked on the On-Site Survey Form. Where an Observer is present, the Observer will accompany the pilot-in-command.The pilot-in-command must be satisfied that all risks identified are acceptable before proceeding to the next stage.

4.12 Assembly and Functional ChecksThe SUA will be assembled and checked in accordance with the relevant SUA Assembly and Set Up Checklist, see Appendix F.[This Assembly and Set Up Checklist can be combined with the Take-Off Checklist below.]The pilot-in-command will check the day prior to the flight operation that all necessary software and firmware updates have been completed on the SUA to be flown and if necessary a test flight has been conducted.

4.13 Take-Off ChecksThe SUA will be prepared for flight by the pilot-in-command following the Take-Off Checklist, see Appendix F.

4.14 Flight ProceduresDuring flight, the pilot-in-command will conduct situational updates with the Observer if present. Situational updates will include:

• SUA position and responsiveness• SUA battery status• Horizon scans and airspace assessments• Landing site incursions• Alternate landing site incursions• Air incursions (air users / birds)• Potential adverse weather changes• Ground incursions, particularly those that might endanger the pilot-in-control



Prior to landing, the pilot-in-control will go through the Landing Checklist, see Appendix F.[An example Landing Checklist is provided in Appendix F and the FRC Forms and Checklists spreadsheet, but it should be adapted to your method of operation and flight procedures.]

4.15 Post Flight and Between Flight ChecksThe SUA will shut down, made safe and checked in accordance with the Post Flight Checklist, see Appendix F.

4.16 Emergency ProceduresThe Emergency Procedures for The Name You Want on Your PfCO’s SUA are set out in Appendix G.[Note: the pro-formas in Appendix G are standard and may need to be tailored to your SUA and types of operation.]



APPENDICES

Appendix A – Insurance Certificate

[Copy of your insurance certificate should be added here]


The Name You Want on Your PfCO Operations Manual

Appendix B – SUA Technical Specification[Certain standard Aircraft Datasheets are available from DronePartners. If your SUA is not covered then you will have to create your own Data Sheet. Below is a Datasheet for a DJI Phantom 4 as an example.]Type-Configuration: Rotorcraft-multirotorOverall Dimensions (H x L x W): 195 mm x 480 mm x 490 mmWeight: 1.38 kg or 3.04 lbs. (maximum takeoff weight),

0.92 kg or 2.0 lbs. (empty)Propulsion: battery powered electric, 4 motorsEnergy Store: LiPo, Required voltage: 15.2VFlight Control Computer: DJI –Phantom 4 integralLost link response: Auto Hover, Return-to-homepoint, Land as

ConfiguredC2 Link: LOS Description: Spread Spectrum R/C 2.4 GHzMaximum link range: 5 km or 3.1 milesOperating temperature range: 0 C to 40 CMaximum operating wind speed: 10 m/s or 22 mph or 19 knotsMaximum endurance: 23 minutesMaximum speed: 20 m/s or 45 mph or 39 knots



Appendix C - Logbooks[The templates from your FRCs, Forms and Checklists should be inserted here. DronePartners’ standard ones are here. You can use Cloud-based ones but DronePartners recommends you have your own physical logs that you can access at any time. Remember the CAA only expects to see the format of the logs, not actual content.]C1. Pilot Log



C2. Aircraft Log



C3. Aircraft Maintenance Log



C4. Incident Log



C5. Battery Log[Note, you should only need a Battery Log when you use non-Smart Batteries. Smart Batteries provided by DJI have automatic logging capabilities through the DJI GO APP, so each battery’s performance is monitored automatically.]



Appendix D - Permission for Commercial Operations

A copy of The Name You Want on Your PfCO ‘s PfCO will be added here and on the next page when received from the CAA.



Page 2 of The Name You Want on Your PfCO ‘s PfCO will be added here when received from the CAA.



Appendix E – Flight Planning and Risk Assessment Forms[Below are some standard DronePartners Forms. You can use these or adapt the original files and import them here.]E.1 Pre-Site Visit Research Form



E.2 Site Survey Form



E.3 Risk Mitigation Form



Appendix F –Flight Reference Cards and Checklists[Templates of your FRCs and Checklists from the FRCs Forms and Checklists spreadsheet should be inserted here. The ones inserted here are for the DJI Phantom 4 and are included for demonstration purposes only.]F.1 Equipment Loading List

[If you use an Equipment Loading List, add it here]



F.2 On Site Set Up Checklist[On-Site Set Up Checklist to be added here]

F.3 SUA Assembly Checklist[Your Assembly Set Up Checklist should be added here.]



F.4 SUA Set Up Checklist[Your Aircraft Set Up Checklist should be added here.]



F.5 Pre-Flight Checklist[Your Pre-Flight Checklist should be added here.]

F.6 Pre-Landing Checklist[Your Pre-Landing Checklist should be added here]



F.7 Post Flight Checklist[Your Post Flight Checklist should be added here.]



Appendix G – SUA Emergency Procedures[You may find Emergency Procedures on the internet but DronePartners would like you adapt those included below or any others you want to use to your own drone as not all drones behave in the same way.]G.1 Pilot IncapacitationSymptom/Issue Warning Pilot Action Crew Action RemarksPilot incapacitation

Activate RTH (Return to Home) or BL (Back Landing) if possible.

Pick up controller.

Confirm launch area clear.

Monitor video display (if still functioning).

Initiate Return to Home procedure, OR land the SUA if trained to do so.Administer First Aid to pilot as appropriate

Call Emergency Services if required

Administer first aid to pilot.

When Return to Home is initiated: If below 20m the SUA will climb to 20m (if already above 20m the SUA will stay at the same height)

The SUA will return directly to the launch position, hover for 15 seconds then gradually descend until it lands and the motors will automatically disarm.

Complete CAP 382 MOR ECCAIRS.

G.2 Airspace IncursionSymptom/Issue Warning Pilot Action Crew Action RemarksAirspace Incursion

Visible or audible signs of another air user in the location.

Climb or descend as appropriate.

Alert crew to issue.

When location of other air user has been identified move directly away, land if safe to do so.

Crew to prioritise the identification of the location of the other air user.

Crew to keep pilot aware of what they can see.

Ensure landing location is clear.

Record any relevant information relating to the airspace incursion for UK AirProx Board.

Complete AirProx Form CA1904



G.3 Loss of Control Data LinkSymptom/Issue Warning Pilot Action Crew Action RemarksLoss of Control Data Link

SUA unresponsive

Poor signal strength.

SUA shows fast flashing amber lights


Attempt to regain control of the SUA by changing flight mode from its current mode to an alternate and back.

Ensure landing location is clear.


Provide pilot with appropriate updates on status.

SUA will enter a ‘failsafe’ mode in this situation after 3 seconds.

When failsafe is initiated: If below 20m the SUA will climb to 20m (if already above 20m the SUA will stay at the same height)


If SUA re-acquires link at any time the pilot can change the flight mode to regain control of the RPA by cycling the flight mode switch.

Pilot must land the RPA as soon as it is safe to do so to investigate the issues.




G.4 Uncontrollable SUASymptom/Issue Warning Pilot Action Crew Action RemarksSUA flying without response from Person in Charge and uncontrollable

SUA unresponsive


Attempt to regain control of the SUA by changing flight mode switch.

Attempt to initiate Return to Home using switch.

Turn off Pilot Controller to attempt to force a failsafe. If this does not work turn controller back on again and try to regain control.

If control regained, bring SUA home and land.

If control not regained, prepare for crash landing.

Call “CLEAR”

Proceed to crash site if possible

Inform local ATC if required

Inform emergency services if required

Identify a landmark on the horizon to assist with identifying direction of flight, from launch area or mark location.

Monitor video display (if still functioning). Provide pilot with appropriate updates on status.

Take a bearing of the direction of flight.



Dependent on outcome possibly inform the relevant agencies and personnel.




G.5 Loss of Power (SUA)Symptom/Issue Warning Pilot Action Crew Action RemarksLoss of power (SUA)

Unexpected descent

Alert crew to impending crash.

Attempt to regain control by changing flight mode switch.

If control regained, bring SUA home and land.

If control not regained, prepare for crash landing.

Call “CLEAR”




Identify a landmark on the horizon to assist with location of SUA.






Carry out post-crash management procedure.




G.6 Loss of Power (Ground Control Equipment)Symptom/Issue Warning Pilot Action Crew Action RemarksLoss of power (ground control equipment)

Tablet screen extinguished.

Green connection light and / or white power lights on RC extinguish.

SUA shows fast flashing amber lights.

Alert crew to the loss of control.

Ensure landing site is cleared.

Watch behaviour of machine to ensure failsafe is operating correctly. If not initiate Rogue SUA procedure.



If SUA experiences control data loss for more than 3 sec it will enter the failsafe mode. If SUA experiences control data loss for more than 3 seconds, it will enter a failsafe mode.

When failsafe is initiated: If below 20m the SUA will climb to 20m (if already above 20m the SUA will stay at the same height)


If SUA re-acquires link at any time the pilot can change the flight mode to regain control of the SUA.

Pilot must land the SUA as soon as it is safe to do so to investigate the issues.


G.7 Unexpected Behaviour In FlightSymptom/Issue Warning Pilot Action Crew Action RemarksUnexpected behaviour in flight

Deviation from expected flight path

Alert crew to the loss of control.

Ensure landing site is cleared.

Pilot must land the SUA as soon as it is safe to do so to investigate the issues.



G.8 Lithium Polymer Battery Fault



Symptom/Issue Warning Pilot Action Crew Action RemarksSwelling of battery or overheating

From impact damage following aircraft crash, dropping of battery or charging malfunction

Smoke or sparking

Alert crew to the fault.

Call “CLEAR”

If RPA is in flight and still under control land immediately in a safe area away from public.

Inform emergency services as required.

Cordon off area from battery/ SUA.

If necessary and safe to do so use extinguisher.

Crew to keep location of fire clear.


Cordon off area from battery/ SUA.

If necessary and safe to do so use extinguisher.

LiPo batteries are highly dangerous and can explode

Keep distance until safe to approach

First on scene of SUA:approach battery with extreme caution, wearing PPE (goggles, fire resistant gloves), LiPo bag and with fire extinguisher to hand.

Dispose of battery in accordance to safety guidelines OR safely discharge battery.


G.9 SUA FireSymptom/Issue Warning Pilot Action Crew Action RemarksSmoke / fire Flame Alert crew to the

fire.

Call “CLEAR”

If RPA is in flight and still under control land immediately in a safe area away from public.


Cordon off area from battery/RPA/ crash site.

If safe to do so use extinguisher.

Crew to keep location of fire / crash site clear.


Cordon off area from battery/RPA/ crash site.

If safe to do so use extinguisher.

LiPo batteries are highly dangerous and can explode

Keep distance until safe to approach

First on scene of RPA:approach battery with extreme caution, wearing PPE (goggles, fire resistant gloves), LiPo bag and with fire extinguisher to hand.

Dispose of battery in accordance to safety guidelines.


G.10 SUA Loss of Lighting on SUA (Night Time Operations)Symptom/ Warning Pilot Action Crew Action Remarks



IssueLights are no longer visible on the RPA

Alert crew.

Land RPA.

If RPA can not be illuminated using directional torch initiate return to launch and clear landing area.

Poin Point directional torch at the RPA to illuminate its last known position.

Confirm RPA position using DJI APP.

