your first days in south tyrol

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YOUR FIRST DAYS IN SOUTH TYROL AN ESSENTIAL GUIDE FOR INTERNATIONAL STUDENTS

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An Essential Guide for International Students

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Page 1: Your First Days in South Tyrol

YOUR FIRST DAYS

IN SOUTH TYROL—AN ESSENTIAL GUIDE FORINTERNATIONAL STUDENTS

Page 2: Your First Days in South Tyrol

Your First Days in South Tyrol2

EEA Students 3Enrolment 3 Obtaining an Italian individual tax number 3Registering with the local authorities 3Health cover 3Opening a bank account 4Abo+: travelling around South Tyrol 4 Study Grants from the Autonomous Province of South Tyrol 4 The “Carta dei Servizi” 4Grants for Austrian students 5Grants for German students 5

Non-EU Students resident abroad 6How to apply for a permit to stay in Italy 6 Renewal 6Integration agreement 6Enrolment 7Obtaining an individual tax number 7Registering with the local authorities 7Health cover 7Opening a bank account 8ABO+: travelling around South Tyrol 8Study grants from the Autonomous Province of South Tyrol 8Study + Work 8

Services and useful adresses 9unibz services 9Local services 10

If you are an exchange student or attending our University as part of an international agreement (e.g. Erasmus+ or Erasmus Mundus, etc), please contact the International Relations as the information in this booklet refers to regularly enrolled students of the University.

Contents

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Free University of Bozen - Bolzano 3

ENROLMENTOnce you have managed to gain a place at our University, you have to complete the enrolment procedure which needs to be done online. Make sure you check the deadline for enrolment, which can be found in the Study Manifesto of the course you are enrolling for.

OBTAINING AN ITALIAN INDIVIDUAL TAX NUMBERThe Italian individual tax number is what you need to identify yourself when dealing with Italian public offices and institutions. In order to obtain this tax number, you have to go to the “Agenzia delle Entrate” (Tax Office) with a valid passport or ID card.You must have obtained your Italian individual tax number in order to enrol at our University (you can also get the number after you have enrolled), to apply for a grant and for all procedures that you need to go through to get health cover in Italy.Further information can be found on the Tax Office’s website (instructions also in English): bit.ly/codicefiscaleunibz

REGISTERING WITH THE LOCAL AUTHORITIESItalian law states that all EU citizens who wish to stay in another EU state for longer than 90 days must register with the city/town authorities in which they wish to live. This does not mean that you must relinquish your residency in your own country.In order to register, you must go to the Registry Office (Anagrafe) in the city/town where you are living during your studies (Bolzano, Bressanone or Brunico) with certain documents (passport and others). You can find out what you need to take by looking on the webpages of the town in question. We also advise you to contact the office that manages this procedure to find out exactly what you need to take with you.Please be advised that many registry offices will ask you to show them that you have health cover, either with the E106/E109/E37 certificates or with private health insurance provided by an Italian system or a foreign policy (see paragraph above). It is not enough to have the European Health Insurance Card (EHIC).

HEALTH COVERThere are three different types of health cover that you can get in Italy, which we will describe below. However, it is your own national health service that decides which documents to give you and therefore which

one you can apply for.

Cover through the E106, E109/E37 foreign insurance policies:you have to go to the health authorities in your own country and ask them to issue you one of the policies listed above. These policies will enable you to register for health cover in South Tyrol as if you were an Italian citizen. With one of these policies:

→ you can choose your family doctor/GP, → you can seek assistance at Accident and Emergency at a hospital and you’ll only have to pay the standard price (the so-called “ticket”),

→ you can access all planned specialist services, → you can access all services for preventative medicine, → you don’t have to pay for the services of the duty doctor, if needed,

→ finally, if you are a resident: you can access any discounts that may be due to you and any exemptions on the standard prices of medicines or appointments with specialists (the “ticket”).

Cover through the European Health Insurance Card (EHIC):if you have the EHIC that is issued by your country, you have the right to any treatment that is necessary during the time you’re studying in Italy. However, this is a more limited cover and allows people to seek medical care in the country they are staying in without having to return to their own country. All you have to do is go to the doctor/place that provides the treatment (GP, Accident and Emergency, Out-patient department). If you go to a GP, you can see him/her for free, but this is on an occasional basis. The cost of the treatment will then be charged to your own health care provider abroad.

Cover though Italian private health insurance schemes (e.g. INA) or private foreign health insurance, instead of the E 106/E109/E37 policiesyou can also take out private health insurance that will cover you for all accidents you may have and treatment you may need during the time you’re studying in Italy. In this case, you will be regarded as a “paying foreign citizen” and as such you do not need to register for the local health service.

If you do NOT have the EHIC, or you do not have health cover in your own country and you do not want to take out private insuranceThe Health Ministry, in an information bulletin from 19 February 2008, has stated that EU citizens – and particularly citizens of new EU countries – who do not have the EHIC, who do not have health cover from their own countries and who do not have private health

EEA STUDENTS

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insurance only have the right to urgent treatment or treatment that cannot be postponed. If you do not have any type of health cover, it is advisable to stay in a EU country that isn’t yours for a maximum of three months only. Further, in this situation, you will not be able to register with the local council for the duration of your studies.

If you are interested in finding out more about this, read: → EU directive 2004/38/CE on the right to reside and move freely and

→ health care (Regulation EEC 1478/71, modified by Regulation EC 631/2004 and Decision 189/2003 which introduced the EHIC).

Further information in all the EU languages can be found on the European Union’s website:europa.eu/eu-life/healthcare/index_it.htm.

Further information is also available from the Local Health Authorities (see useful addresses at the end of this booklet).

OPENING A BANK ACCOUNTIf you want to organise your finances while you are studying here, and to obtain any grants that you may apply for, you’ll have to open an Italian bank account. Most banks offer special accounts for students and young people – normally accounts for young people are for people under the age of 26. We suggest you have a look at the deals being offered by the different banks and open an account at the beginning of the academic year. If you want to open a special account for students, apart from an ID card, you will also have to present a certificate from the University that says you are a student here with us.

ABO+: TRAVELLING AROUD SOUTH TYROLThe Autonomous Province of South Tyrol allows unibz students to apply for a great value travel card. The ABO+ is your own personal travel card which can be used for a whole year on all the public transport in South Tyrol and for the train as far as Trento.If you are enrolled at the unibz and by 31 December you are still under 27 years of age, you can ask for the ABO+ for only €150 a year.You have to apply before 31 December each year by going to one of the ticket offices that issue the ABO+, making sure you take your university enrolment certificate with you. Information, forms and further information is available from: www.sii.bz.it/it > Titoli di viaggio > Alto Adige Pass Abo+.

STUDY GRANTS FROM THE AUTONOMOUS PROVINCE OF SOUTH TYROLThe School and University Welfare Office of the Autonomous Province of South Tyrol provides grants for students attending the unibz. The grants given are ordinary grants, extraordinary grants, grants for special merit and grants for postgraduate training. If you are interested in applying for a grant and would like more information, we suggest you contact the School and University Welfare Office of the Autonomous Province of South Tyrol where you can arrange an appointment to see whether you have the prerequisites to apply. If you are awarded a grant or are judged to be suitable to receive a grant from the Autonomous Province of South Tyrol, the university fees that you paid for that academic year will be reimbursed.The South Tyrolean Student Association (sh-asus) can help you to fill in the grant application form during its opening hours (see end of the brochure).Applications for grants can only be made online through the e-government service. To this purpose you must use the so called “Carta provinciale dei Servizi” (provincial services card). If you don’t have it, you have the opportunity to create a provisional account and validate it then at the Province.To this purpose we suggest you to contact the School and University Welfare Office of the Autonomous Province of South Tyrol or the sh.asus (see addresses at the end of the brochure).

THE “CARTA DEI SERVIZI”The “Carta dei servizi” is a smart card (health insurance card) granting you the access to the services of the local public administration in South Tyrol.If you have a European Health Insurance Cardprovided with a microchip, you can apply for its ctivation.Do not forget to apply for its activation in time, otherwise you could miss the deadline for the application for a study grant from the Autonomous Province of South Tyrol.

Where can I activate the “Carta dei Servizi”?To activate your smart card, you have to apply at the local registry office, where you registered and where you are living during your studies. Bring your smart card and your ID card or passport. Within 14 days after the application you will receivePIN and PUC codes to activate your card permanently and access the online e-government services.

As an alternative to grants provided by the Autonomous Province of South Tyrol there are grants available for Austrian and German students, which are listed below.

EEA-Students

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STUDY GRANTS FOR AUSTRIAN STUDENTSIf you are an Austrian student, you can apply, if you have the prerequisites, for a grant from the Austrian “Studienbeihilfenbehörde” organisation (www.stipendium.at) to finance your studies abroad.Further information is available from the website of the “Studienbeihilfenbehörde” (in German).

STUDY GRANTS FOR GERMAN STUDENTSIf you are a German student, you can apply, if you have the prerequisites, for a grant made available by the German Ministry of Education (Bundesministerium für Bildung und Forschung), to finance your studies if the entire course is being done abroad.For further information, check out the Ministry’s website (in German): www.auslandsbafoeg.de.

EEA-Students

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HOW TO APPLY FOR A PERMIT TO STAY IN ITALYIf you are able to be admitted to the admission procedure of the course you applied for (check the admission ranklists), the Italian Authorities in your own country will issue you with the entry visa for studies/university: this will allow you to arrive in Italy to sit the Italian-language test (for undergraduate degrees), any entrance tests you have to take, and to enrol for the course that you have pre-enrolled for, after passing the selection procedure.The Italian-language test, which all students applying for undergraduate courses must sit, taking place on 3 September 2015 in Bozen- Bolzano.

According to Italian law, within 8 working days of your arrival in Italy, you must have applied for the permit to stay: as soon as you arrive you should go to the University’s Advisory Service and you will be given all the information so that you can start this procedure.

In order to obtain the permit to stay, you need to have: → application form kit (which should be collected from a Post Office);

→ your passport or other equivalent document, which should be valid and which contains the entry visa, if needed, and a photocopy of the whole document;

→ all the necessary documentation to apply for a permit to stay for study purposes (enrolment certificate and photocopy of your medical insurance for treatment in the case of illness and/or accidents).

To apply for the permit to stay, you must first go to the Post Office in the town where you which to live and get the kit that contains an envelope (with a yellow stripe), two application forms and the instruction sheet. Once you have filled in the form, you need to attach a duty stamp (“marca da bollo”) of €16, which you can buy in a tobacconist’s.

You must also pay another €30 when you send the form, which is sent with insured post (hence the cost). A further €27.50 and another €80 must be paid with a postal order for any stays longer than 90 days.The procedure therefore costs €153.50 in total.

Once you have filled in the application form, you must take it back to the Post Office where you got it from. The post office clerk will then give you the receipt that certifies that you have sent the documentation. You must keep this receipt safe as you need it to track your application through the “www.portaleimmigrazione.it” website so that you can see when the permit to stay is ready to be collected

from the Police Station (“Questura”).

You will also need to show this receipt in the event that you are stopped by the police. The receipt acts as a provisional permit to stay and as such, puts some limitations on you that the full permit does not.

The receipt, however, still has legal value and allows you to move freely in Italy; it also allows you to return to your country and back into Italy again, as long as you do so through the same border control.Once you have applied for the permit to stay, you will receive a letter asking you to come to the Police Station (“Questura”). The letter will tell you which day you have to go to the Police Station, and what you needto take with you: 4 passport-size photos which are identical, with a light background and with your head and face uncovered and any other documents that may be missing. If it’s your first time in Italy, you will be fingerprinted.

After a certain amount of time, you will be issued with an electronic permit, which is an optical smart card with a microchip that contains all your personal information, your photo and your fingerprints.

RENEWALDo not forget to renew your permit to stay in time!Do not wait for its expiry date, but apply for its renewal at least 30 days in advance. You must follow the same procedure as for the first issuing, but, for the first renewal you must certify by means of an exam certificate the passing of at least one exam. As from the second renewal you must pass at least two exams. According to the Italian law, you can apply for the renewal of the permit to stay until the 3rd year after the normal lenght of the studies; further renewals are not allowed.

INTEGRATION AGREEMENTIf you enter Italy for the first time, along with the application form for the issuing of a residence permit lasting at least one year, you must sign at the local police headquarters (Questura) the so-called “integration agreement”.Within this framework, the State ensures you support in the integration process in your new cultural and linguistic context, while at the same time, within two years of the signing of the agreement, you undertake to

→ learn spoken Italian and achieve at least the level A2 of the Common European Framework of Reference for Languages issued by the Council of Europe;

→ acquire adequate knowledge of the fundamental

NON-EU STUDENTS RESIDENT ABROAD

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Free University of Bozen - Bolzano 7

principles of the Italian Constitution, organisation and functioning of public institutions in Italy;

→ acquire adequate knowledge of the organisation and functioning of civic life in Italy, with particular reference to healthcare, education, social services, work and taxes;

→ and comply with the laws on compulsory education of your minor children, if you have any.

The first step of the integration agreement is the free-of-charge participation in a training session on civic education and information about life in Italy, lasting between 5 and 10 hours, offered by the “Commissariato del Governo” (local prefect’s office) in Bozen/Bolzano. You must attend this training programme within three months of the signing of the agreement.You will receive an invitation to the training session by recorded delivery stating when and where exactly the session will take place. If you are a student you can certify your language skills in Italian (compulsory at least at A2 level) and German (which can give you some more advantages in the Province of South Tyrol) by sitting the language exams organised by the Language centre of the Free University of Bozen/Bolzano. If you

→ comply with the terms of the agreement and reach the credits set out in the agreement

→ reach the minimum proficiency in Italian and → a sufficient knowledge of the Italian civic culture within two years

→ the agreement will be considered fulfilled and, if you wish, you can extend you stay in Italy.

Further information are published in different languages on the website: bit.ly/accordointegrazione

ENROLMENTOnce you have managed to gain a place at unibz, you have to complete the enrolment procedure which needs to be done online.Make sure you check the deadline for enrolment, which can be found in the Study Manifesto of the course you are enrolling for.

OBTAINING AN ITALIAN INDIVIDUAL TAX NUMBERThe Italian individual tax number is what you need to identify yourself when dealing with Italian public offices and institutions. In order to obtain this tax number, you have to go to the “Agenzia delle Entrate” (Tax Office) with a valid passport or ID card and the receipt that you got when applying for your permit to stay.You must have obtained your Italian individual tax

number in order to enrol at our University (you can also get the number after you have enrolled), and for all procedures that you need to go through to get health cover in Italy.Further information: bit.ly/codicefiscaleunibz

REGISTERING WITH THE LOCALAUTHORITIESItalian law states that all non-EU citizens resident abroad must register with the city/town authorities in which they wish to live. This does not mean that you must relinquish your residencyin your own country.In order to register, you must go to the Registry Office (Anagrafe) in the city/town where you are living during your studies (Bolzano, Bressanone or Brunico) with certain documents (passport and others). You can find out what you need to takeby looking on the webpages of the town in question. We also advise you to contact the office that manages this procedure to find out exactly what you need to take with you.Once you have registered, your declaration of residence, and the certificate that you are provided with, are a fundamental requirement if you wish to apply for a grant from the Autonomous Province of South Tyrol. You can only apply for a grant once you have certified at least one year of residency in South Tyrol. You have to re-register yourself every time your permit to stay is renewed: within 60 days of the renewal of your permit to stay you will have to go again to the Registry Office and renew your residency there. If you move house, you will also have to inform the Police within 15 days of the move.

HEALTH COVERTo obtain health cover and have your own family doctor for the period of your studies, you will have to go to the Local Health Care Provider (Azienda Sanitaria Locale - ASL) to register for the Italian National Health Service (Servizio Sanitario Nazionale - SSN). You need the following documents:

→ enrolment certificate, → passport, → Italian individual tax number, → permit to stay or receipt certifying you have applied for the permit,

further, if you have a grant: → letter confirming you are in receipt of a grant.

The amount you have to pay to register for health care is:

→ € 149.77 for students without any dependent family members and without any income apart from grants or subsidies paid by the Italian authorities (e.g. from the Italian government);

→ or € 387.34 euro for students with dependent family members;

→ or, if you have an income which does not come from

Non-EU Students resident abroad

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a grant (earned in Italy or abroad), 7.5% of that income (minimum charge will be € 387.34 ).

These amounts are valid for a year (1 January to 31 December), are not divisible and are not retroactive.The duration for health care can only last as long as the permit to stay is valid.

OPENING A BANK ACCOUNTIf you want to organise your finances while you are studying here, you’ll have to open an Italian bank account. Most banks offer special accounts for students and young people – normally accounts for young people are for people under the age of 26. We suggest you have a look at the deals being offered by the different banks and open an account at the beginning of the academic year. If you want to open a special account for students, apart from an ID card, you will also have to present a certificate from the University that says you are a student here with us.

ABO+: TRAVELLING AROUND SOUTH TYROLThe Autonomous Province of South Tyrol allows unibz students to apply for a great value travel card. The ABO+ is your own personal travel card which can be used for a whole year on all the public transport in South Tyrol and for the train as far as Trento.If you are enrolled at the unibz and by 31 December you are still under 27 years of age, you can ask for the ABO+ for only €150 a year.You have to apply before 31 December each year by going to one of the ticket offices that issue the ABO+, making sure you take your university enrolment certificate with you. Information, forms and further information is available from: www.sii.bz.it/it > Titoli di viaggio > Alto Adige Pass Abo+.

STUDY GRANTS FROM THE AUTONOMOUSPROVINCE OF SOUTH TYROLNon-EU students can apply for a study grant of the Autonomous Province of South Tyrol when they have a long-time permit to stay or if they have their residence in South Tyrol for at least one year without interruption.

STUDY + WORKIf you have a study permit to stay, you can work part-time for at least 20 hours a week with a maximum annual limit of 1,040 hours.Once degreed, if you have a job proposal, you have the opportunity to convert your permit to stay from “study purposes” to “work purposes”, obtaining one of the places established by the immigration decree, issued yearly by the Italian Government, if you fulfill the requirements provided for the specific job.

Non-EU Students resident abroad

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Free University of Bozen - Bolzano 9

unibz Services

Advisory ServiceUniversitätsplatz 1 - piazza Università, 139100 Bozen - BolzanoTel.: +39 0471 012 100Fax: +39 0471 012 109e-mail: [email protected]

InfoPoint Bozen - Bolzano (A1.01):Universitätsplatz 1 - piazza Università, 1Wed, Fri 10:00 - 12:30Tue, Thu 14:00 - 16:00InfoPoint Brixen - Bressanone (DAN 2.12):Regensburger Allee 16 - viale Ratisbona, 16Thu 14:00 - 16:00 on request

Student Secretariat Bozen - BolzanoUniversitätsplatz 1 - piazza Università, 139100 Bozen - BolzanoTel.: +39 0471 012 200Fax: +39 0471 012 209e-mail: [email protected]

Opening hours:Mon, Wed, Fri 09:00 - 12:00Tue, Thu 14:00 - 16:00

Student Secretariat Brixen - BressanoneRegensburger Allee 16- viale Ratisbona, 1639042 Brixen - BressanoneTel.: +39 0472 012 200Fax: +39 0472 012 209e-mail: [email protected]

Opening hours:Mon, Wed, Fri 09:00 - 12:00Tue, Thu 14:00 - 16:00

Language CentreUniversitätsplatz 1 - piazza Università, 139100 Bozen - BolzanoTel.: +39 0471 012 400Fax: +39 0471 012 409e-mail: [email protected]

InfoPoint Bozen - Bolzano (A1.01):Universitätsplatz 1 - piazza Università, 1Wed, Fri 10:00 - 12:30Tue, Thu 14:00 - 16:00InfoPoint Brixen - Bressanone (DAN 2.12):Regensburger Allee 16 - viale Ratisbona, 16Thu 10:00 - 12:00 on request

International RelationsUniversitätsplatz 1 - piazza Università, 139100 Bozen - BolzanoTel.: +39 0471 012 500Fax: +39 0471 012 509e-mail: [email protected]

InfoPoint Bozen - Bolzano (A1.01):Universitätsplatz 1 - piazza Università, 1Mon, Thu 10:00 – 12:30Tue 14:00 – 16:00InfoPoint Brixen (DAN 2.12):Regensburger Allee 16 - viale Ratisbona, 16Wed 10:00 – 12:30 on request

SecretariatFaculty of Economics and ManagementUniversitätsplatz 1 - piazzetta Università, 139031 Bruneck - BrunicoTel.: +39 0474 013 600Fax: +39 0474 013 609e-mail: [email protected] or [email protected]

Opening hours:Mon, Wed, Fri 10:00 - 12:00Tue, Thu 14:00 - 16:00

SERVICES AND USEFUL ADRESSES

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Services and useful adresses

Local ServicesSTUDY GRANTS / STUDENT HALLS

Office for the Right to StudyAutonomous Province of South TyrolA.-Hofer-Straße 18 - via Andreas Hofer, 1839100 Bozen - BolzanoTel.: +39 0471 412 941 – 412 926Fax: +39 0471 412 949e-mail: [email protected]/bildungsfoerderung

Opening hours:Mon, Tue, Wed, Fri 09:00 - 12:00Thu 08:30 -13:00 and 14:00 - 17:30

ADVICE ABOUT STUDY GRANTS

Südtiroler HochschülerInnenschaft (sh.asus)Associazione Studenti/esse Universitari/e SudtirolesiKapuzinergasse 2 - via Cappuccini, 239100 Bozen - BolzanoTel.: +39 0471 974 614e-mail: [email protected]

Opening hours:Mon - Fri 09:00 - 12:30Thu also 14:00 – 17:00

ITALIAN TAX NUMBER

Agentur der Einnahmen - Agenzia delle Entratebit.ly/codicefiscaleunibz

Bozen - BolzanoG. Ambrosoli-Platz 24 - piazza G. Ambrosoli, 2439100 Bozen - BolzanoTel.: +39 0471 194 5111

Brixen - BressanoneVittorio-Veneto-Str. 67 - via Vittorio Veneto, 6739042 Brixen - BressanoneTel. +39 0472 824 611

Bruneck - BrunicoGraben 7 - Bastioni, 739031 Bruneck - BrunicoTel. +39 0474 572 411

Opening hours:Mon, Thu 8:30 – 15:30Tue, Wed, Fri 8:30 - 13:00(August: 8:30 - 13:00)

Opening hours:Mon - Fri 8:15 – 13:00Mon and Wed also 14:00 - 15:30(August: 8:15 - 13:00)

Opening hours:Mon - Fri 8.15 – 13:00Mon, Wed also 14:00 - 15:30(August: 8:15 - 13:00)

PERMIT TO STAY

Quästur Bozen - Questura di BolzanoAmt für Einwanderung - Polizia dell’ImmigrazionePalatucci-Str. 1 - largo Palatucci, 139100 Bozen - BolzanoTel. +39 0471 947 611

Police Station Brixen - Bressanone (also for Bruneck - Brunico)Vittorio-Veneto-Str. 13 - via Vittorio Veneto, 13 39042 Brixen - BressanoneTel. +39 0472 271 611

Opening hours:Mon - Fr 8:30 - 12:00Thu 15:00 - 17:00 (only to collect permits that are ready)

Opening hours:Mon - Thu 8:30 - 13:00Thu also 15:00 - 17:00

Do not forget to check the opening hours of the local services online or by telephone!

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HEALTH COVER

Information and Enrolment in the local sanitary system

Health Authoritieswww.asdaa.it

Bozen - BolzanoW.-A.-Loew-Cadonna-Platz 12 - piazza W. A. Loew Cadonna, 1239100 Bozen - BolzanoTel. +39 0471 909 113 or +39 840 002 211

Brixen - BressanoneRomstraße 7 - via Roma, 7390472 Brixen - BressanoneTel. +39 0472 836 145

Bruneck - BrunicoPaternsteig 3 - vicolo dei Frati, 339031 Bruneck - BrunicoTel.: +39 0474 586 506

Opening hours:Mon - Fri 8:00 – 12:30Thu also 14:30 – 16:30

Opening hours:Mon 8:00 – 12:00Tue, Wed 9:00 – 12:00Thu 10:00 – 18:00Fr 8:00 – 11:00

Opening hours:Mon - Fri 8:00 – 12:45 Mon also 13:45 – 16:00

REGISTERING WITH THE LOCAL AUTHORITIES

Ämter für demographische Dienste - Uffici Anagrafe

Bozen - BolzanoVintlerstraße 16 - via Vintola, 1639100 Bozen - BolzanoTel. +39 0471 997 155

Brixen - BressanoneIssuing office counter:Maria Hueber Pl. 5 - Piazza Maria Hueber, 539042 Brixen - BressanoneTel. +39 0472 062 000

Bruneck - BrunicoRathausplatz 1 - Piazza Municipio, 139031 Bruneck - BrunicoTel. +39 0474 545 205

Opening hours:Mon - Fri 8:30 – 13:00

Opening hours: Mon - Thu 8:30 – 12:30 and 14.30 – 17:00Fri 8:30 – 12:30Sat 8:30 – 11:00

Opening hours:Mon - Fri 8:30 -12:30

Services and useful adressesDo not forget to check the opening hours of the local services online or by telephone!

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Free University of Bozen - BolzanoAdvisory ServiceUniversitätsplatz 1 - Piazza Università 1I - 39100 Bozen - Bolzano

www.unibz.it