Developing your Teambuilding & Supervision Skills Your Leadership Toolkit

Engaging Your Team

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SWITCHING MOOD FROM GRUMPY TO GREAT Manage your Mood by boosting your Energy Levels DEAL – Diet, Exercise, Attitude and Lifestyle Find your ideal FLOW ZONE - Watch Stress levels Focus on the Positives – Ask more Positive Qs • What’s working well for you? (Good Stuff) • What are you looking forward to? (Future) • What’s the Next Step? (What CAN we do) • What’s really important to you? (Values) • What are your current Goals? (Purpose) • What am I grateful for? (Positive Focus)

Leadership Counts - It’s about You! The Team and Culture is a reflection of the Mindset of the Boss. You get the team and results you deserve!

FILLING THEIR LOVE BUCKET - THE FIVE LOVE LANGUAGES PRAISE for Effort - “You did…..” APPRECIATION—”Thanks for …” RECOGNITION - Rewards and Stuff TOUCH— Gentle Pats YOU! - Attention & Listening

Ease or Remove my PAIN! SAY NO to Sarcasm and Complaining

Be A Beacon! • Positivity • Optimism • Tough Love

THE TOUGH LOVE MODEL “Be Assertive - Nice people miss out!”

Follow the “House Rules” A Code of Conduct Set Higher Expectations Fair Discipline / No Favouritism Leading by Example Push Beyond the Comfort Zone Kotter’s Principles of Change Full Documentation - ROD/CADs Proper Warnings & Terminations

PUT ON YOUR LOVE GOGGLES TO FIND OPPORTUNITIES

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UNDERSTANDING YOURSELF - Being a Better Leader • Identity—”I am....” • Values – Espoused Vs Lived • Character – 49 Character traits • Behaviour – Do, Say & Act • Results - KPIs & KRAs • Authenticity - Being, Doing & Saying

UNDERSTANDING OTHERS - People are Different! • Slow (Considered) - Fast (Now!) • Quiet (Listener) - Noisy (Chatty) • Softer (Stories) – Harder (Dot Points) • Feelings (Emotions) - Facts (Logic) • Relationships (People) - Results (Product) • Look, Sound, Feel or Think? • Assertiveness Level from Aggro to Passive • Levels of IQ & Emotional Intelligence • Knowledge, Relationships & Skills levels

LESSONS FOR LEADERSHIP DEVELOPMENT • Moving from Buddy to Boss—Being Friendly NOT Friends • Asking OR Telling? – Coaching and Mentoring • Situational Leadership - Tell-Sell-Participate-Delegate • Supervising, Managing or Leading? • Counselling - Direct and Indirect Feedback Models • Making mistakes and failing fast—test of tough times

THINK PRIMO! • Purpose—Why? • Recruitment • Induction • Measures • Outcome Focus!

DEVELOPING YOUR PEOPLE • 10,000 hours to Mastery • The importance of deliberate practice

with a mentor or coach • Lots of Repetition (push to challenge) • Continuous Feedback • It’s Hard Work (Not always fun) • Find Your Strengths & Weaknesses • Focus on your past WINS (Make a list) • Reduce your focus on past MISTAKES • Use Positive Affirmations - ”I am” • Visualise Successful outcomes • Play Emotionally uplifting Music • Do Mirror Work – Read Affirmations • Watch your Body Positioning

DEVELOPING YOUR LEADERSHIP TALENTS G’DAY SUCCESS MODEL • Get the Work • Do the Work • Admin & Finance Work • Work on YOU & Team

BUILDING YOUR AWESOME TEAM

GREAT RECRUITING MANTRAS RECRUIT WELL -

“One hour of good recruiting effort is worth hun-dreds of hours of trouble”

MANIFEST THE BEST – “Know exactly who you are looking for”

CAST A WIDER NET – “Choice of one recruit is no choice”

DON’T SETTLE FOR SECOND BEST – “If in doubt, go without!”

DON’T HIRE FRIENDS – “If you want a friend, get a dog”

DON’T HIRE FAMILY – “Relatives are relatively expensive employees”

PEOPLE RARELY CHANGE RAPIDILY – “Past behaviour is the best indicator of future behaviour”

“FAMILY” Model for managing Younger Staff F - Fun - Have some Fun A - Appreciate Your people M - Model best brahviour I - Involve others—ASK for ideas L - Lead, train and Develop Y - Yield to requests (rostering)

ASSESSING RECRUITS A - Attitude S - Skillset K - Knowledge E - Experience R - Relationships

Hire for Attitude & Train for Skills

Use DISC profiling

BE REALLY CLEAR About the HOUSE RULES Lateness , Absent Notification not by SMS, Using Mobile Phones, Freebies and Friend Visits, Uniforms & Badges, Hygiene and Hair Standards, Theft—Don’t Lie, Cheat or Steal, No Drug use or Hangovers, Internet Misuse, Replace the Paper, No Pranks, Put Downs & Smoking!

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TEACHING OTHERS TO SOLVE PROBLEMS What do you think we should do about it? What else could we do? X 3-5 times How about? (add other suggestions) Which do you think is best?

DEBRIEFING QUESTIONS - AFTER TRAINING OR PRACTICE RE- ENGAGEMENT – Shifting Grumpy to Great Attitudes

What’s WORKING for you? – not “how’s things?” What are you looking FORWARD to? – not “what’s happened” r What ideas have you tried? - Not “what’s the problem?” What CAN we do? – given we can’t do X and Y What’s really STOPPING you from ...? What’s the NEXT STEP?

COUNSELLING QUESTIONS

We seem to have a problem with X – What can we do about it? What’s really stopping you from X ?? What else?

GETTING THINGS DONE - Which resources have you tried?

Online Solutions - Google – What? Or Youtube – How? Observe or Ask others – Request Assistance – Don’t just DIY Learn from Others and Improve - Ripoff & Duplicate? Try things and Experiment – Research & develop a new way (fail faster) Any Feedback and Focus improves performance (speed) Develop a better System & Process – checklists! Teamwork - Allocate Roles & Responsibilities Outsource – Get someone else to do it!

MANAGER MANTRAS • Be Friendly—But NOT Friends. • Always ASK Questions Before TELLING! • You don’t have to DIY – just get it done well. • What gets rewarded get repeated! • What gets celebrated gets achieved!

EFFECTIVE QUESTIONS FOR MANAGING YOUR TEAM

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USEFUL STAFF COACHING QUESTIONS FOR MANAGERS SEEK PERMISSION – gaining their permission first May I ask you about ….? Can we talk about ….? Today we are going to discuss ----- Is that OK? ESTABLISH OUTCOMES OR OBJECTIVES - Know their specific outcome or result What are you here for today? What’s your outcome? What outcome are you looking for? What is the result you want? What is the ideal outcome you’d like to experience? What results would you like to accomplish today? Please set some outcomes you’d like to achieve ( Be Directive) What better products/services are you seeking? EVIDENCE – What is their evidence procedure? How will you feel? How will that make you feel? How will you know you have achieved that outcome? How will you know we’ve accomplished that? How would you measure this? BENEFIT – How will it benefit their life? What will it mean to you? How will it benefit your life? What benefits will you get from that? What would that mean for your organization / business / practice? How do you think this these results would impact the bottom line? How would you, personally, be better off or better supported? Would this/that be useful for your practice (REVERSE BENEFIT) How will it affect their life if they don’t? What would it mean if you don’t? How will you feel if you don’t? OVERCOMING THE BLOCK – What could stop them from implementing this? (DIG DEEP HERE) Is there anything stopping you from implementing this? What is the biggest problem with …….? What is the biggest issue with …….? What could stop you? Is there anything else that could stop you? Is there anything we haven’t discussed which could get in the way? What would satisfy you? (Make them answer the objection.) What can we do to overcome that? (Demonstrate joint accountability.) Is this unique? (Is there precedent for overcoming it?) What’s the consequence? (Is it really serious or merely an annoyance?) Isn’t that low probability? (Worry about likelihoods, not the remote.)

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USEFUL STAFF COACHING QUESTIONS (CONTINUED) PLAN – What is the plan to get what they want? What are the actions you could take? What could you do? What else could you do? Which one of those is best? What are you prepared to do about it? COMMITMENT – Must commit to when and what What will you commit to doing? When will you commit to it?

ESTABLISH MORE MEANING OR EMOTIONAL CONNECTION How is that working for you? How do you feel about that? What does that mean for you? What could you do with this? What’s the best thing that has happened? DRAW MORE OUT Does anyone want to add anything to that? What’s that a part of? What do you need to get more out of this? So what else is coming up for you? Is there anything else? WHEN THEY DON’T KNOW If you knew the answer to that, what would it be? If you did know what would it be? If you had more time, what would the answer be? If you knew the answer, what would it look like? CHECKING BACK Is that OK? Is everyone OK? Are you happy with that? Can we proceed? In your experience, is that correct? CLARIFY I’m having some trouble understanding that – could you explain that Why do you feel that way? (Get at the true cause.) If we resolve this, can we then proceed? (Is this the sole objection?) DEBRIEF QUESTIONS – AFTER AN EXERCISE How did you go? - What went well? What happened? What result did you get? So what does that mean? Now what? What could have been improved? What would you do differently next time? How could we have improved that? Is there anything you would have done differently?

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THE LEADERSHIP TOOLKIT RESOURCES– BEST EVER BOOKS FOR DEVELOPING LEADERS COMMUNICATING

PEOPLE SKILLS - How to win Friends and Influence people by Dale Carnegie ADVANCED PEOPLE SKILLS - Easy Peasey & Body Language by Allan Pease CONNECTING - Everyone Communicates, Few Connect by John Maxwell RAPID RAPPORT - How to make People like you in <90 secs by Nicholas Boothman GIVING FEEDBACK - The One Minute Manager series by Ken Blanchard TOUGH LOVE – Crucial Conversations & Crucial Confrontations by Kerry Patterson et al COACHING CHANGE - Conversations for Change by Shawn Hayashi (& her other book)

BEING A LEADER

LEADERSHIP BEHAVIOUR - The Leader within by Ken Blanchard et. al GROWTH MINDSET - The Magic of Thinking Big by David Schwartz POSITIVE MINDSET – Think and Grow Rich by Napoleon Hill OPTIMISTIC MINDSET - Learned Optimism & Authentic Happiness by Martin Seligman SUCCESS MINDSET – Why People Fail by Siimon Reynolds FINANCIAL MINDSET Secrets of the Millionaire Mind by T Harv Eker LEADER MINDSET - What got you here won’t get you there by Marshall Goldsmith PERFORMANCE—Whatever It Takes by Mark Bouris

LEADING

BEST BOOK ON LEADERSHIP - The Leadership Challenge by Kouzes & Posner FROM BUDDY TO BOSS - Good Boss Bad Boss by Robert Sutton FIND STRENGTHS IN PEOPLE - Strengths-based Leadership by Marcus Buckingham

TEAM BUILDING / INCENTIVES

CULTURE —Fish! By Stephen Lundin MOTIVATION & REWARDS - Drive & A Whole new Mind by Daniel Pink AVOID DISENGAGEMENT – Employee Enragement by James Adonis BUILD A TRIBE ONLINE- Tribes by Seth Godin and Content Rules by Kerpen RECOGNITION/REWARDS : 1001 Rewards & Recognition Fieldbook by Bob Nelson COMPETITIONS: The Retailers Complete Book of Selling games & contests by Friedman

SYSTEMISING AND DEVELOPING PROCESSES & CHECKLISTS

SYSTEMATIC APPROACH - The E-myth by Michael Gerber DEVELOPING PROCESSES - Work the System by Sam Carpenter

IMPLEMENTING & EFFECTIVENESS

GOALSETTING - The Magic Lamp by Keith Ellis BUSINESS STRATEGY - The Star Principle by Richard Koch LEVERAGE - The 80/20 Principle by Richard Koch MANAGEMENT—The 80/20 Manager by Richard Koch BUSINESS GROWTH - Market your way to Growth by Phillip & Milton Kotler PERSONAL EFFECTIVENESS - The Seven Habits of Highly Effective People by Covey TAKING ACTION - Time Power by Brian Tracy MARKETING - Marketing Your Way to Growth By Kotler & Kotler

CHANGING

PERSONAL CHANGE - Switch by Chip and Dan Heath CHANGE & RESILIENCE - Resilience by Liggy Webb THE SCIENCE OF CHANGE - Change Anything by Kay Patterson ORGANISATIONAL CHANGE—The Heart of Change and other books by Kotter COPING WITH CHANGE - Who Moved My Cheese by Ken Blanchard SUCCESSION PLANNING - Succession—Are you Ready by Marshall Goldsmith

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