Your Opinions Are Worth Sharing: Annual Employee Opinion Survey

During March 9-23, GHS will conduct the 2015 Employee Opinion Survey. Over the last eight years, this key tool has provided a baseline for

where we stand and insight on where we need to go. Employee opinions

matter and are worth sharing!

Our target for 2015 is 87% participation. This goal is one we know

we can meet; in the last two years, our participation rate has been 90%!

The Ambassador Program has been a key factor in promoting participation. Survey ambassadors selected from departments across the system and representing all shifts and weekends will receive training to keep their work units motivated and informed about the survey.

As in years past, we will complete the survey online. And we continue the use of unique ID codes to ensure confidentiality, improve accuracy of results and streamline the process. Remember, no one at GHS ever sees individual employee responses.

During a time of rapid change and tough decisions, the collective voice of frontline staff, management and doctors remains critical. When more people respond to the survey, we receive a more consistent picture of what is happening at the system, facility and department levels.

Here are some enhancements and improvements driven by 2014 survey responses:

Compensation and Benefits• Paid out an employee incentive of 1.35% in eligible

earnings• Contributed over $31 million to employees’ retirement

savings plan

The

G r e e n v i l l e H e a l t H S y S t e m

Vol. 65, Issue 1 January/February 2015

GHS Honors Diversity LeadershipThe 8th Annual Martin Luther King Diversity Award Luncheon took place January 16. Sponsored by the GHS Diversity Department, this event celebrates outstanding individuals and departments that support diversity and inclusiveness at GHS.

• Invested $207 million in employer-sponsored benefits for employees

• Promoted or advanced 215 employees through clinical career ladders

• Reduced primary care co-pays • Established a pharmacy formulary to help lower

prescription costs• Received the equivalent of 3,397 hours for the PTO

Donation Program to help employees in times of need

Work Environment• Maintained concentration on reducing slips, trips and

falls—continued subsidizing the cost of slip-resistant shoes in high-risk areas

• Continued efforts by GHS Law Enforcement Services to improve safety system-wide, including increased officer visibility and training, reduced security/safety risks in parking lots, and updated campus signage that meets Department of Transportation standards

• Engaged in projects to improve technology systems that affect employees at work, including a speech recognition engine that lets doctors dictate, see dictation in real-time and edit/sign off on reports immediately

• Expanded employee resource groups to include the African American Women (AAW) at GHS; GHS Young Professionals; Levi S. Kirkland Sr., MD, Society; and Women in Medicine and Science

Employee Development• Provided $1.3 million in education assistance • Continued investing in Emerging Leaders, which

grooms a diverse group of high-performing GHS employees for future management and leadership team roles; enrolled 35 in staff to management track and 10 in the manager to leader track

• Continued to sponsor GHS Young Professionals, now over 385 members strong

• Provided coaching and support for leaders to address employee concerns from the 2014 survey

Diversity Leadership Award WinnersMelinda Hudson Gillispie, coordinator, Community Relations, received the Individual Diversity Leadership Award for her work within the community to promote awareness of healthcare disparities among minorities. She coordinates the annual Minority Health Summit as well as numerous screenings and educational opportunities throughout the year.

The Children’s Hospital Pediatric Supportive Care Team received the Department Diversity Leadership Award for helping families understand the barriers they face when a child is hospitalized. Barriers include helping patients and their families cope with a difficult diagnosis and assisting parents with socio-economic obstacles to access resources.

Pediatric Supportive Care Team: (l-r) Brooke Johnston, MD; Patrick Jenks, chaplain; Memory Stein, Child Life; Sarah Pierce, Child Life; Kathy Gentry, RN; and Cary Stroud, MD, medical director.

Annual Employee Opinion Survey March 9-23• All surveys are completed online• Participants use individual ID codes• All answers are confidential: No GHS employee ever sees individual employee responses to survey questions

(l-r) Dana Ray, MD; Melinda Hudson Gillispie; Robyn Zimmerman, director, Public Relations; and Daryl Lapeyrolerie, MD.

Watch GHSNet and What’s Happening at GHS for a detailed list of 2014 improvements and enhancements.

Quick Takes

Hometown: Elburn, Ill., and Pittsboro, N.C.

Family: wife Concetta, twin daughters Rosa

and Lillian, son Jacob

Interests: Birding, photography,

running/fitness

Your opinions about working at GHS are worth sharing. In recent years, we’ve used survey results to help guide decisions on an array of issues, both at the system level and in individual departments. In 2014, GHS scored in the 92nd percentile in the Employee Engagement Index.

Even with this terrific score, we noted that African American employees had engagement scores that were lower than GHS’ overall scores. While African American employees scored at the 85th percentile nationally, as a high-performing organization we were not content with accepting the scores without taking a deep dive into the data. An ad hoc committee was formed and suggested several recommendations to improve these scores in specific demographic groups and in job categories as well.

I’ve been talking about this year’s survey at the February Town Hall meetings, and I have encouraged your managers to review initiatives related to your department’s 2014 results with you at staff meetings. As usual, I will close the loop and report our 2015 results at the May Town Hall meetings.

I hope you’ll make a point of participating in this year’s survey. Your opinions are worth sharing. We want to hear from each of you!

Michael C. RiordanPresident and CEO

L E A D E R S H I P

Riordan Report

Leadership ProfileHunter Kome, Campus President, Oconee Medical Campus

Oconee Medical Campus (OMC) became part of GHS last fall. The 1,300-employee campus provides a full continuum of care, including primary and preventive care, EMS and emergency care, acute care, long-term care, rehabilitation, home health, palliative care and hospice.

The transition to GHS meant new roles and adjustments for Oconee staff—and has been remarkably smooth, noted Hunter Kome, OMC’s campus president, who, up until the merger, was Oconee’s chief operating officer.

“The level of communication and leadership training from GHS has been outstanding,” Kome said, pointing out that GHS leaders and other staff embodied OMC’s values, particularly caring, commitment, integrity and openness.

“One of the most gratifying parts of the process so far has been the tremendously positive response from employees,” he remarked, adding that November Town Hall survey results showed tremendous optimism. “Our employees are proud to be part of GHS.”

OMC serves a unique geographic area that includes a nuclear power plant, beautiful mountain lakes and Clemson University. OMC has a close relationship with industries and major employers in the area and has long provided employee wellness services to those businesses—which aligns nicely with GHS Business Health goals.

While diverse, the community is small and close-knit. “We can touch the lives of most, if not all of the people who live here,” stated Kome. “OMC strongly believes in investing resources in the people and communities that need our help the most–such as the uninsured and chronically ill–with the right support and services.”

The commitment to population health also is a key cultural alignment with GHS. “In our search for a larger system to join, we found that GHS had the same focus and truly was acting upon in many ways, most significantly with the MyFirst Health Network,” he said.

“When people know they are cared about, they are more likely to take care of themselves,” said Kome. “Through deep, caring connections with patients and their families, we can transform health care.”

“In the end, no effort to transform care will succeed unless we can help people care for themselves,” Kome emphasized. “The first step is showing them how much you care.”

2015 Employee Opinion Survey Our 2015 Employee Opinion Survey is coming up in March. This year, we continue our focus on hearing from you and every member of the GHS team. For the third year in a row, we’re emphasizing employee participation in the survey over actual system-level results related to particular work force engagement indicators. We were able to attain 90% participation in both the 2013 and 2014 surveys; let’s keep that trend going!

This survey offers a great opportunity to share your thoughts and opinions about a wide range of issues important to GHS employees. Our annual Employee Opinion Survey is one example of how we live our mission to improve constantly—each year, we invite you to share your opinions and then take action where appropriate and feasible.

The survey will take place March 9-23. As in the past, all surveys will be completed online. This process saves paper and helps tabulate results more rapidly. We’ll also continue the practice established six years ago of using a unique identification code to log in and take the survey. As always, all survey data collected and maintained by our external vendor and individual survey results remain completely confidential. Using the unique ID codes improves accuracy of departmental and demographic information and helps streamline the survey process. The survey is for everyone who works for GHS, both staff and physicians, including residents. Survey results from these groups help us provide physician leaders with the same type of information that other leaders across the system receive about their work teams.

The survey will take place March 9-23. All survey data collected and maintained by our external vendor and individual survey results remain completely confidential.

Quality CircleProvide Right Care at the Right Time in the Right Place

GHS is off to a great start with the first of its Fiscal Year 2015 Quality Pillar goals—98% compliance with Value-based Purchasing. Our first-quarter score of 99.4% exceeded that target by 1.4%!

Value-based Purchasing refers to the way that the Centers for Medicaid and Medicare (CMS) reimburses health providers. Instead of fee-for-service, this method pays hospitals based on their overall quality performance as measured by national standards for quality care. Achieving these measures is possible only through the commitment of each person involved in patient care.

The second goal—submitting an application for Magnet designation—affirms GHS’ commitment to consistently meet measurable standards for quality: namely, care that is timely, efficient, effective, safe and patient-centered. Learn more about the Magnet Journey on Page 7.

L E A D I N G t H E W A y

GHS is leading the way in creating a culture of wellness in which everyone is aware of major risk factors for chronic disease and ways to prevent or manage those conditions.

Two common conditions in the U.S. are heart disease and diabetes. According to the Centers for Disease Control and Prevention, heart disease affects 26.6 million people and accounts for over $312 billion in healthcare costs a year. Likewise, diabetes affects 29.1 million people with over $176 billion in medical costs. These conditions occur in men, women and children of all ages, sizes and backgrounds.

Often, people don’t know they have these conditions until after a heart attack or stroke. Or they find out from their doctor following blood testing for LDL (bad) cholesterol and A1c (blood sugar). Many GHS employees have been alerted through wellness screenings that they may have these diseases.

Small Steps, Big ImpactPart of our 2015 People Pillar goal is to …• Reduce A1c in people with diabetes enrolled in GHS’ Health Partner Wellness Program (HPWP) by 3%• Reduce the average LDL among those with levels greater than 136 by 3%

Most employees and spouses who complete the wellness screening have LDL and A1c levels within normal ranges. So why is that a system goal? Evidence shows that focusing on one variable, like elevated LDL or A1c, can improve overall health. Studies also show that small changes, like lowering LDL or A1c by just 3%, can make a big impact in improving health and controlling medical costs.

Through the HPWP, GHS can track data as participants progress. HPWP members are motivated to improve and manage their health and pay a lower premium if they follow their provider’s recommendations. Members also receive help from case managers and health coaches in staying accountable.

A Culture of Wellness

Behind the NumbersAn LDL of 136 or higher is associated with atherosclerosis (hardening or narrowing of the arteries), which puts people at higher risk for heart attack and stroke. A1c measures the level of blood sugar over time—a level above 5.7 indicates risk for diabetes.

While this goal may not directly affect many plan members, it should raise awareness for everyone. Many factors, including stress and family history, impact your risk. Monitoring your numbers annually can help you take control of your health. Understanding risk factors also can help us advocate for loved ones and support them in managing their conditions.

As an employer and health system, GHS is proud to be responsible for making health and wellness resources available to employees. As a provider of employee health and wellness services to area businesses, it’s important that GHS serve as a model.

Note: You do not need to be covered by the HPWP to use many resources at GHS. Examples include HealthTrack™, Quitwell, LoseWell, and subsidized Life Center® and PATH memberships.

For more information, please contact HealthTrack at healthtrack@ghs.org or 454-TRAK (8725).

GHS is proud to be responsible for making health and wellness resources available to employees.

FY 2015 1st Quarter Results (October-December 2014)

2015 Quality measures

value-based Purchasing Compliance

magnet Journey

Fy 2015 ytD

99.4%

Fy 2015 target

98.0%

Fy 2015 variance

1.4%

Submit magnet application by 9/30/15

S E R V I C E E X C E L L E N C E

GHS’ Commitment to Excellence uses evidence-based leadership practices to help reach our

goals for continued success. Each star in the logo represents a pillar—People, Service, Quality, Growth, Finance or Academics. Pillars help us think about and organize the work we do at GHS. Commitment to Excellence builds on our

strong foundation of service excellence and patient- and family-centered care.

“Hardwiring” these practices throughout our team will make GHS an even better place to work,

practice medicine and receive care.

Stellar ServiceJanuary Stellar Stars

Kimberly Brock, RN, GMH/Cardiac Telemetry, demonstrated compassion to a patient who was confused and had no street clothes to wear home. Brock paid for shoes with her own money and brought clothes from home. Her nomination read “She is a pleasant, hard-working team player who always goes beyond the normal level of nursing care to help patients and colleagues— a true star.”

Victoria Sheridan, Interpreter, Language Services, was assisting Nursing staff and a family whose newborn had just died. When she saw that the decision-making for final arrangements was too hard for the parents, she suggested that they wait until the next day. Even though that would be her day off, she volunteered to be there to help them through this difficult time.

Dana Vaughn-Horne, Pharmacy Tech II, GMH/Upstate Medical Pharmacy, exhibited the COMPASSION standard note problems and take responsibility to solve them. When she learned that a patient had paid a high price for insulin, she investigated the situation and found that the patient could have paid much less. Vaughn-Horne worked with management and Patient Accounts to get a large refund to the patient. February Stellar Stars

Lindsey Bayne, Nursing Specialty Tech, GMH/ETC, was recognized for considering all aspects of patient care when she gave a dying patient and her family the gift of time. When Bayne saw how serious her condition had become, she contacted the family. Thanks to her initiative, the patient and her mother were able spend precious minutes together before she died.

Lacey LeRoy, Pharm Tech I, Upstate Medical Pharmacy–Greer, was lauded for helping a patient who was having difficulty getting a prescription filled through mail order. LeRoy first confirmed that the medication was not carried by the pharmacy and then contacted the insurance company. She worked with the representative there to get a one-year authorization for the pharmacy to fill the prescription for the patient.

Heather Wright, RN, Carolina Pediatrics of Greenville, was recognized by a patient’s mother for relieving her anxiety during a phone call. The mother had called because her child was feverish and vomiting after surgery. Wright listened thoroughly, spoke calmly and rationally, and expressed a genuine concern for the child. The mother was grateful, noting that Wright clearly understood how parents worry when their children are ill.

Standard of the MonthProtect Privacy and Confidentiality Information that patients provide healthcare providers is deeply personal. Be it details of their medical condition or their Social Security number, patients need to trust us to not only provide excellent medical care, but also to safeguard personal information. We are bound by GHS policies, along with federal and state laws, to use that information only as needed to deliver care.

Even if you do not directly handle patient information or are not in contact with patients, you can help protect privacy and confidentiality. If you use a computer at work, log out when you leave your desk, even if briefly. Secure personal devices such as phones and tablets with a password, and make sure to log out of GHS applications such as Citrix and Webmail.

We also must be careful about information we post on social media. Examples of inappropriate use of social media that may violate patient privacy and/or GHS policy include the following:

• Posting pictures where patients or patient information on whiteboards may appear in the background

• Facebook postings or text messages that include patient or identifying information

• Entering comments to another person’s posted message that includes patient information

Remember, standards of professionalism are the same online as in any other circumstance for all employees. Do not “like,” “share,” or post information or photos gained through work-related activities.

GHS policies on protection of patient information are available on GHSNet in the Manual of Policy Directives under Corporate Compliance. If you have questions or concerns, call the GHS Privacy Line at 797-7755.

Volunteers of the MonthFrances Sumerel is Volunteer of the Month for January. Sumerel has volunteered in the Laurens County Medical Campus gift shop since 2000 and also has served as Auxiliary historian since 2006. She demonstrates hospitality through excellent customer service and by creating welcoming, attractive displays. She greets staff by name and cheers patients and visitors. In 2013, she received her 7,000-hour service pin.

Mary Creagan is Volunteer of the Month for February. Creagan volunteers primarily at the Life Center® with participants in the Moving On oncology rehab program. She also serves in the Cancer Institute on Faris Road, greeting and helping patients and families. Her extensive knowledge of programs offered by the institute’s Center for Integrative Oncology and Survivorship makes Creagan an invaluable advocate for patients.

KudosKinneil Coltman, chief diversity officer at GHS and the USC School of Medicine Greenville, was recognized by the Atlantic Institute of Greenville for promoting intercultural understanding. Coltman received the Peace and Dialogue Award for her

commitment to diversity and inclusion.

Michael Gauderer, MD, FACS, FAAP, was presented the American Academy of Pediatrics Section on Surgery’s 2014 William E. Ladd Medal. This award recognizes someone who has advanced the field of pediatric surgery. Dr. Gauderer is clinical professor emeritus of Pediatrics and of Surgery at USC School of Medicine Greenville.He led pediatric surgical services at GHS Children’s Hospital from 1995-2007 and is known internationally for his research and innovations, including over 30 surgical techniques.

Allison Greene, coordinator of Marketing Development at Baptist Easley Hospital, of which GHS is 50 percent owner, received the John Thompson award for professional excellence and outstanding community service and civic achievement from the Carolinas Healthcare Public Relations & Marketing Society at its annual meeting in December.

Carol Moody, MAS, RN, NEA-BC, associate chief nursing officer for Greenville Memorial Medical Campus, was elected president of the S.C. Board of Nursing for 2015. Moody served as vice president in 2014.

S E R V I C E E X C E L L E N C E

Kenneth Rogers, MD, MSHS, Department of Psychiatry chair for both the GHS and the USC School of Medicine Greenville, was elected to the American College of Psychiatrists. Membership is reserved for psychiatrists who demonstrate

outstanding knowledge and skill in the field of behavioral health and have achieved national recognition for clinical experience, research, academic leadership and teaching.

J. Lynn Teague, MD, MHA, medical director of Pediatric Urology at Children’s Hospital, received the 2014 Pediatrician of the Year award at the 23rd Annual DeLoache Seminar in November. Dr. Teague was recognized by his colleagues for his “compassion

and over-the-top dedication to his patients” and for the time he spends with residents and medical students.

Baptist Easley Hospital has earned the 2014 Beacon of Excellence Award from Press Ganey Associates. This award recognizes top-performing facilities that maintain high levels of excellence in patient satisfaction. The accolade was for patient satisfaction in the ambulatory surgery area. GHS is part owner of this hospital.

Laurens County Memorial Hospital was recognized by The Joint Commission as a MEDITECH EHR (Electronic Health Record) Best Practice Site.

GHS’ Pediatric Residency Program won the system’s 2014 Graduate Medical Education food drive competition. Over 3,000 food items were donated to Loaves and Fishes by all GHS residency programs.

A Busy 2014 for Information ServicesInformation Services completed 127 projects, including upgrades, new system implementation and process improvements.

A key feedback statement on the Employee Opinion Survey, Town Hall surveys and employee rounding is “I have the tools I need to do my job.”

Every GHS employee uses information technology. Whether clocking in or running an IV, employees depend on a sophisticated information network in all aspects of healthcare delivery.

It’s no surprise, then, that 2014 was a busy year for Information Services. The team completed 127 projects,

including upgrades, new system implementation and process improvements. Here are just a few:

• Upgraded 11,000 GHS workstations to Windows 7 • Distributed six kiosks so employees can view and print

pay stubs• Successfully closed 83,263 Service Center incidents • Completed 96,726 Service Center tasks • Replaced phone systems at GHS Downtown and 10

UMG practices to support improved reliability, call processing capabilities and centralized voicemail

• Installed Vocera on the Laurens campus—GHS is one of the largest users of Vocera in the U.S.

• Streamlined access to information and reduced burden of managing multiple identities and passwords for 36 applications that now use GHS network credentials

• Automated employee travel expense reports• Integrated Oconee Medical Campus and new UMG

sites within the GHS network • Implemented Orion HIE, which allows electronic

medical record (EMR) data to be shared and interpreted across systems and devices

• Initiated the IS Project Management Office, which began tracking new project requests and implementing core processes

• Upgraded existing UMG network infrastructures to prepare for Epic

• Selected nine vendors for numerous systems ranging from patient management and education to clinical device integration

• Completed ICD-10 readiness and upgraded systems to meet Meaningful Use Stage 2

GHS Launches ChooseWell GHS has taken several steps to improve the health of its employees, patients and community. These steps include going tobacco free, offering “Smart Selection” meals in our cafeterias, and making healthy food options more visible and less expensive. We also have added sidewalks and bike racks on our campuses to encourage physical activity.

Beginning March 2, GHS will further strengthen its commitment to total health by no longer selling sugary beverages, such as full-calorie soda and sweet tea, in cafeterias and vending machines. Over the next few years, we will remove deep fryers from our cafeterias and replace them with ovens that deliver a baked rather than fried food product.

These are just a few of the healthy steps that will be taken as part of ChooseWell, an initiative that promotes and supports a culture of wellness throughout the system. Learn more at GHSNet.

GHS Gives Back Here are a few examples of the many ways in which employees across the system gave back during the holidays:

Radiology Pays TributeThe Department of Radiology–Faris Road raised $1,000 for Harvest HOPE in memory of Tucker Hipps, the Clemson student who died last September. Many staff knew firsthand of his compassion for the poor and had watched him grow up—his mother, Cindy Hipps, was their co-worker for over 30 years. Their gift in Tucker’s memory also honored his family. Father Gary Hipps and maternal grandmother Jeanne Turner are long-time GHS employees.

Gary and Cindy Hipps (left in photo) with Radiology staff.

NGH Staff Shine for Young PatientsTwenty-five patients from the Center for Pediatric Medicine–North Greenville have new shoes thanks to North Greenville Hospital Staff. Employees selected a Christmas tree star printed with shoe size, shoe type and “Girl” or “Boy,” and then attached the star to their wrapped gifts for a pediatric social worker to distribute.

House Staff Spreads Holiday CheerResident physicians continue the holiday tradition of delivering poinsettias to adult inpatients and toys to pediatric inpatients.

In photo: House Senate Committee members represent Orthopaedic Surgery, Internal Medicine-Pediatrics, Internal Medicine and Psychiatry Residency programs.

A R O U N D t H E S y S t E M

Your Financial Wellness Financial challenges occur at all levels, especially due to sickness or job loss of an employee or family member. GHS helps employees overcome these difficulties through the Employee Assistance Program (EAP) and in partnership with key community resources like the Greenville County Human Relations Commission (GCHRC).

Need help establishing credit? Buying your first home? GCHRC is committed to helping people build financial security. Services include financial counseling, workshops and information for establishing or building credit, purchasing a home, preventing foreclosure, and handling reverse mortgages and landlord/tenant issues. All are offered at no charge.

Compliance Specialist Jamie Hedlund, Lab/GMH, was impressed with the presenters and with the information she learned during January’s Home Buyer Education class. “The program was amazing,” she said. “I had done my research, so I was surprised by all of the new facts and terminology. I learned about additional down payment assistance that I qualify for and am ready to move forward. The whole experience has been terrific.”

“The People Pillar at GHS represents our commitment to our employees,” explained Doug Dorman, vice president of Human Resources. “When GHS supports employees through high-quality employee benefits and access to key community resources, they can be fully engaged in the work they do every day to help transform health care.” GHS employees can access GCHRC services directly at http://www.greenvillecounty.org/HumanRelations/ghs or by calling 467-7095 or toll-free 1-800-495-3918.

Toastmasters at GHS Public speaking is many people’s biggest fear. It also is an important skill for professional development. GMH Toastmasters Club provides a safe and supportive environment for learning, practicing and encouraging others. Build and strengthen basic speaking skills, from developing a speech to maintaining eye contact to managing body language. Self-confidence grows as you learn important life skills, including organization, team building, effective listening, providing effective feedback and running meetings. The GMH club is open to any employee who wishes to develop skills and confidence for public speaking. Meetings take place at noon every other Wednesday in the basement conference room at Roger C. Peace Hospital. Meetings last one hour and follow a set agenda. Members are assigned a rotating role for each meeting—presenter, evaluator or discussion leader.

GMH Toastmasters officers (l-r) Alan Mitchell, Lynn Ethridge, Barbara Rowings, Mary Owens, Linda Huckaby and Ricki Channell. Not pictured is Angie Durham.

For information, contact Lynn Ethridge at lethridge@ghs.org. For other clubs in the area, visit http://www.toastmasters.org/Find-a-Club.

Hillcrest Coffee Connection Opens The Hillcrest Coffee Connection opened in December.

HMH Fights HungerRespiratory Care at Hillcrest Memorial Hospital led a canned food drive to benefit the God’s Pantry food bank. The result? Ten carloads of donations!

(l-r) Missy Alexander, manager; Doyle Gunnells, Terri Errington and Sandy Harpootlian.

Scholarships Available for New MBA ProgramSouthern Wesleyan University has partnered with Baptist Easley Hospital to develop an MBA program with a concentration in healthcare administration. The university offers a $3,000 scholarship to any GHS employee enrolling in the program.

The online 20-month degree program combines the finance, operations and management components of a traditional MBA with key concepts found in healthcare administration.

For details, contact Southern Wesleyan University at (877) 644-5557 or email central@swu.edu.

A R O U N D t H E S y S t E M

EpiCenter Update

January Service Anniversaries

February Service Anniversaries

40 YearsBeverly CrouchRay Shaffer

35 YearsDebbie DouglasJanice LathamAnnette MimsH. Byron ParkerAnnette Simmons

30 YearsRhonda StubbsBrian WolfeRegina Young

25 YearsPaula AllenSara BarnetteKaren CookeShelia ElrodBonita GarnerLisa JohnsonMark O’Rourke

40 YearsDianne DempseyGloria Jenkins

35 YearsClaudette HarrisVirginia HollingsworthMary HoweLanita MansellSharon Smith

30 YearsMavie PettitMarilyn Shaw

25 YearsVickie BagwellCathy BrooksLynn GoodellPamela GriceTannamia Hall

portals to having one Epic patient portal called MyChart, allowing them to take their medical chart with them. Ambulatory patients also can request primary care or physical/well child appointments online via MyChart. By using MyChart online or the mobile app, patients can contact their providers and request prescription refills, improving communication between patients and providers. The same benefits will apply to Acute patients following Acute go-live.

In short, Epic allows us to focus on what matters most—our patients. For more information, visit http://epicenter.ghsnet.ghs.org/.

Helen PruittAnn RientsConnie SimmonsDana SmithTreasure SnyderVicky ThompsonSandra Welborn

20 YearsPatricia AllgoodMarilyn BridgesBrenda HancockJeana HouserPatricia JagsonMinnie MotleyDebra PierceEileen RiversDennis Washer

15 YearsTreva BatesKenya BrownVanessa BurnsideDondra Childs

Lisa DubosePatricia DurhamMangalene Ellis- JacksonDeatra FlemingMichele GilbertSarah HartPamela HooverJenica HughesJames JohnsonGary JonesKatherine MiyaresRegina NuckolsSylvia PhelpsSteve PriceDeborah SnyderJane StillmanDianne WalkerHeather WheelerSandra Willimon

10 YearsJennifer BallardJustin Benfield

Sheila BowensKelly BurnettDale CorrTeresa DillerTessa DuncanVanessa EppsDonna EstesMichelle FoleyChiquita FrankJill GarrisonSabrina GreeneLaurie HeinsMichael HendersonVanyen HoJohn HowardXin HuangJohn KarnsJohn LecroyJerri LordMelanie MayesTeresa McCalipHenry MuellerWilliam NolanJerussa Orams

John PearsonSteven RanckJennifer RayKayla ReddPaul ReillyEllen RileyElaine TiptonJo TomiukCandace ViteLinda WhittenXiaoran Xia

5 YearsDebby BarksdaleTeresa BarnettMichael BernsteinLaura BridgesJohn CallahamRachel CohanChristopher CunninghamJohn CzarnickJulia DarleyYolanda DownsChristine Edwards

Rose HawthorneKathy MorrisDenise Sneed

20 YearsSue BoekerKathy GentryGordon HowardTanya JacobiPhyllis KimbrellLorna ThomasJames WallsRobin Winchester

15 YearsJudith BellofattoJanice BraggWeylin BrownKelley FincannonSharon HollisJames KellyJohn Korybski

Brittany LoveKathleen LumDavid MedlinNoel RulevitchCarolyn Thompson

10 YearsFranklin BoineauDenise BroderickEmma BroomeJudy CoxKimberley CummingsVeronique GaddisTeresa GilliamThomas GodfreyJames HillJoy HollingsworthKimberly HollowayBetty HouseAmy HowardSherri Howard

Sandra JonesKayla MasonPatricia McGaulyKathryn OwensStacie PahisSam RiceLynn RobbinsKerrie RobersonWanda SimmermanMelissa SimmonsJudy WilsonMarcus Wilson

5 YearsJean AdcoxElaine Ahler- McAlisterRobert AnthonyLadonna BakerDavid BensonWhitney BlackLakeisha Boston

The EpiCenter team celebrated its one-year anniversary in January. As GHS gets closer to Epic Ambulatory go-live, it’s important to remember why GHS Leadership decided to use Epic—to benefit the patient.

With Epic, we can better integrate our patient data, meaning that once Epic is launched at all GHS sites, we will have one unified medical chart that follows the patient everywhere. Also, the patient will experience added benefits because of Epic.

At Epic Ambulatory go-live, Ambulatory patients will move from potentially having multiple GHS patient

Congratulations & Sympathies on GHSNet

to view “Congratulations & Sympathies” on GHSnet, click news & information, select GHS news and click Congratulations & Sympathies. Please continue to send your announcements for births/adoptions, marriages and deaths to ghsnews@ghs.org.

What Is Magnet?

They include the following: • Education standards • Quality outcomes, such as infection rates and falls, that meet or exceed national benchmarks• Structural empowerment, meaning frontline nursing is actively involved in decision-making, planning and leadership• Nurse-driven research and evidence-based care delivery

When we practice these key deliverables, Magnet becomes part of our GHS culture and part of the care we provide instinctively on behalf of our patients and families. Progress in our Magnet journey will be measured according to quality and safety outcomes data and through nurse and patient satisfaction survey results.

One of GHS’ Quality Pillar goals for FY 2015 is to submit an application for Magnet designation for Greenville Memorial Hospital. Magnet status is a quality credential awarded by the American Nurses Credentialing Center (ANCC), a national accrediting committee. This recognition affirms the patient-centered care we provide every day across the system.

Magnet recognizes a culture of direct staff engagement and patient-centered care and quality outcomes. To receive this designation, organizations must meet key deliverables in a consistent manner over a specific period across the continuum, but especially in nursing.

Our ultimate goal is to create a culture of professional practice, patient-centered care and positive outcomes in an environment where patients are confident that no matter where they receive care in our system, they will receive excellent care.

Michelle Taylor-Smith, MSN, RN, NE-BC, FACHE, Vice President, Patient Care Services/CNO and Chief Experience Officer

Carolyn BrysonDebra CarterKelly CissonLillian ClevelandCara CollinsRhonda CombsGeniss CoxSonia CroweKyle DavisKaren EubanksAndrea FowlerJoannitha FranklinLynnette GuiraoShannon HallChristopher HarrisonKimberly HartLindsay HendrixAmber HofferKristin HolsebergLauren HoodShannon Howard

Teresa EdwardsBradley EricksenMartha FowlerShantelle FowlerJohn FrameCynthia FryerBrenda FullerJeffrey GallagherDonna GartheNancy GregoryJames Hanahan Jr.Robert HanshawSandra HarrisonBerri HicksKimo HunterLindsey LoftisStan LongBaltazar LorenzoDavid LydaElizabeth MathewsNakia McGowanJohn McKiernanBurundi MeansCarol Meltzer Beckenhauer

John MileskiKimberly MorganYvette OmbougnoJanet OrtizTracy PedigoDouglas PerkinsJoanne PironeAshley RanckAmanda RayburnSamuel RiveraCarey RobisonJulie RokalaRebecca Russ-SellersNoelani SimmonsPamela StoryJeannette TaryAudrey ThomasSarah ThompsonKathryn TurnerCarla VaillancourtCheryl WaldropCarla WilliamsCharlotte Wilson

Kristen KirklandJoan LedfordLauren LewisRussell MedlinLeslie NixAmanda PaceJennifer ParkerKelly PhillipsFrederick ReinhardtKimberly RieserLois RupyPatricia SchultzLisa SloanPamela SmithVeronica SteinSharon SumpterVirginia Tuten

NONPROFIT ORG.U.S. POSTAGE

P A I DGREENVILLE SCPERMIT NO. 842

© Greenville Health System, February 2015

to report news, email ghsnews@ghs.org

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Greenville Health System701 Grove RoadGreenville, SC 29605-5601

Upcoming Events

Community Connections

Please Recycle

Tigers Go ‘All In’ for Cystic Fibrosis Steven Snodgrass, MD, medical director of Pediatric Pulmonology and the Cystic Fibrosis Center at GHS Children’s Hospital, has received a $5,000 grant from Dabo’s All In Team Foundation, which is named for Clemson University football coach Dabo Swinney. The funds will be used to develop an inpatient program for children with cystic fibrosis that focuses on virtual interaction and exercise. The goal is to help these patients overcome the isolation and barriers that come with infection control protocols they must follow while in the hospital.

Coach Swinney and his foundation have supported many causes in the Upstate, and GHS is grateful to be a new beneficiary of this grant program.

Dr. Snodgrass with Clemson University football coach Dabo Swinney.

GHS Half MarathonFeb. 28—Gateway Park, Travelers Rest, 7:30 a.m. Learn more and register at http://swamprabbitrace.com/.

Free Screenings for Uninsured WomenMarch 4—Hillcrest Memorial Hospital. Uninsured women ages 40-64 who meet certain income guidelines can receive free clinical breast exams, Pap smears and mammograms. To register, call 656-3076.

Got Rhythm? Atrial Fibrillation: Learn the FactsMarch 12—Oconee Memorial Hospital, Noon-1 p.m. Join GHS electrophysiologist Joseph Manfredi, MD, to find out about this common heart rhythm disorder. Light lunch provided. Free; registration required. Register at ghs.org/healthevents or call 1-877-GHS-INFO (447-4636).

Vol. 65, Issue 1 January/February 2015

The

Breastfeeding Class for CouplesMarch 15—Oconee Memorial Hospital, 2-4:30 p.m. This class prepares couples for the breastfeeding experience and offers practical solutions for common problems. Fee: $25/couple. Registration required.

Go to ghs.org/healthevents or call 1-877-GHS-INFO (447-4636).

Save the Date

Minority Health SummitApril 11—TD Convention Center

Simpsonville Mud ManiaApril 25—Heritage Park, Simpsonville, 8 a.m. This family-friendly event features over 20 obstacles and a post-event celebration. Register your team at www.ghs.org/mudmania.

GHS Swamp Rabbit 5kMay 1—Gateway Park, Travelers Rest, 5 p.m.

Start Now: HRA and Wellness ScreeningGHS employees and covered spouses must complete an online HRA and wellness screening by Oct. 31 to take part in GHS’ 2016 health plan. Complete yours now and take advantage of opportunities to earn incentive rebates. Go to www.Onecommunity.com/ghs to finish your HRA, schedule your wellness screening and learn more.

GHS Physician Finder The GHS Physician Finder is a new service that helps consumers schedule visits with GHS doctors. To make an appointment, call 1-844-GHS-DOCS (447-3627), and a trained operator will assist you. Operators are available weekdays 8 a.m.-8 p.m.

Consumer Choice AwardFor the 19th year in a row, Greenville Memorial Hospital was recognized as a 2014/2015 Consumer Choice Award winner by National Research Corporation for providing high-quality health care. GMH is the only hospital in the state to have won this prestigious award every year it has been given. Look for our name in Modern Healthcare magazine.

GHS’ 2014 Report to the CommunityGHS’ annual report for FY 2014 is available online at ghs.org/annualreport.