youth charter pack april 2012

7/31/2019 Youth Charter Pack April 2012

1/10


2/10


3/10

How is an organisation or service assessed?

Forming a group:To carry out a Youth Charter assessment a group of Young People must get together andregister their interest with a Youth Charter Facilitator.

You can use Form 1 the Youth Charter Registration Form.

It is vital that you register with a Youth Charter Facilitator so NYY can confirm that theYouth Charter will be used in the appropriate manner.

Initial meeting:Your group needs to meet with a manager in the organisation that is being assessed todecide which standards you are using. You need to pick at least 5 of the standards that

relate to the organisation. You need to think carefully about which standards you choose.For example if a youth club is running in a village hall and they dont own the building, is itfair to assess them on signs?

There are 2 Parts to assessment:

Assessment Part 1 Face to Face assessment.When you have agreed with the organisation the standards you are assessing, you canthen score the organisation. You can do this at the same time as the initial meeting. Youmay choose to do the following to make sure you can score the organisation fairly:

Ask the staff lots of questions about the organisation

Ask to be showed around the organisation and introduced to the other staff orvolunteers involved.

Make notes about what you can see and how you think other young people feelabout the service or organisation.

Take part in some of the activities that the organisation provides. Ask other young people using the organisation about what they think.

You need to use the Form 2 (Youth Charter Assessment) below to score the organisationagainst the standards you have chosen


4/10

If you need any help in deciding if you are going to do a mystery shopper please let usknow on your registration form, and how you think you are going to do it?

If your group is going to do a mystery shopper, you dont need a separate scoring sheet.The mystery shoppers role is to check that they agree with the assessment scorings. If theorganisation is very different when a mystery shop is being done, you need to go back tothem and re assess the organisation from the start.

Follow up

Once your group has assessed the organisation complete Form 2 - Youth CharterAssessment Form to record your feedback.You need to send this back to North Yorkshire Youth to enable them to provide theorganisation with a certificate and the recommendations you have made.

North Yorkshire Youth will then post out a certificate to the organisation with their starrating and feedback. The organisation can use their certificate for 2 years to promotethemselves to young people. After 2 years the organisation will need to be reassessed tobe able to say they have a Youth Charter.

North Yorkshire Youth will provide participation certificates for all the Young People whohave been involved in the assessment; these will be posted to the Youth Charter

Facilitator.

Notes for Youth Charter Facilitators:

To become a Youth Charter Facilitator you do not need to attend any training, but youmust register with NYY before you go through the Youth Charter Process.

To register you must fill inForm 1 Youth Charter Registration Formand send it toNYY before you complete the Youth Charter You must wait for us to be in touch via email


5/10

Form 1 Youth Charter Registration FormGroup Name: Group Location:

Facilitators Name: FacilitatorsOrganisation:

Facilitators JobTitle:

Facilitators phonenumber or email

Facilitatorsaddress:

Postcode:

Have you been afacilitator before?

Yes / NoFacilitator Please note:Please fill out all the details clearly. This information will be used to provide you with certificates forthe young people. The certificate for the organisation will be sent direct with a letter including thefeedback from the young people. If you are a first time facilitator please use this form to register withus before you carry out the Youth Charter Assessment. We will be in contact for an informal

discussion to hopefully grant you facilitator status.

Group DetailsName D.O.B Age M/F

1

2

3

4

5

6

7

8

Which organisation /i f ili i

Lead contact ini i


6/10

6

Form 2 Youth Charter AssessmentRemember you must have registered your group with NYY before completing the assessment.

Step 1 Details of group and organisation:

Who is doing the assessing?Group Name: Group Location:

Facilitators Name: Facilitators Organisation:

Facilitatorsaddress:

(all certificates will be sent to this address)

Postcode:

Who is being assessed?Which organisation / service orfacility is going to be assessed:

Lead contact in organisation:

Organisation address:Postcode:

Other stuff:Date of assessment: How long did it take?

Date of mystery shopper: How long did it take?

If your group are going to do a mystery shopper, you dont need a separate scoring sheet. The mystery shoppers role is to checkthat they agree with the assessment scorings. If the organisation is very different when a mystery shop is being done, you need to goback to them and re assess the organisation from the start.


7/10

7

Step 2 Scoring

What standards are you assessing the organisation against? You must pick at least 5 standards: Circle the score your group givesthe organisation. You only need to do one score sheet for the group, you should all agree on your final scores.

Assessing? Standard Score Notes

Yes / No

FriendlinessWelcoming? Rude?Abrupt? Smiley?

Enthusiastic?Confident? Bodylanguage?

Yes / No

Clean andComfortablePlace to sit? Clean?Tidy? Bright?

Atmosphere?Display?

Yes / No

Clear SignsAre there any?Confusing?Instructions? Cateringfor all needs?

Yes / No

SafeLighting? Security?Fire doors? Bullyingpolicy? Enough staff?


8/10

8

Yes / No

PrivacyPrivate confidentialarea? Are the staffwilling to talk on a oneto one level?

Yes / No

InformationWhats available?

Presentation?Variety? Forms for allabilities? Staffknowledge?

Yes / No

Treated with respectAttitude towardsyoung people?Respect?

Involvement? Do staffvalue young people?

Yes / No

Listened toIgnored? Are youngpeople asked ordirected? Willing tohelp? Encouraging?

Supportive?

Yes / No

Have thingsexplainedExplanations givenwillingly? Are youhelped tounderstand?


9/10

9

Step 3 - Working out the score:

What scores did you give for each standard, remembers you must have scored against at least 5 standards.

Standard Did you score it? Score Working out your results:

FriendlinessYes / No

Clean andComfortable Yes / No

Add up scores to give you atotal score:

Clear SignsYes / No

Safe Yes / No Number of Standards youscored against? (Number ofYess)

PrivacyYes / No

=

InformationYes / No

The final rating is number ofYess Total score, e.g. if you

scored 5 of the standards andthe total score is 16 your ratingis 3.2

Treated with

respect Yes / No

Listened toYes / No

Have thingsexplained Yes / No

Final rating


10/10

10

Step 4 - Feedback for organisation:

Star Rating:Work out how many stars the organisation will get on theircertificate for their youth charter using the final rating youjust worked out.

Final Rating Star rating (circle theorganisations rating)

Up to 1

Between 1 and 2

Between 2 and 3

Between 3 and 4

Between 4 and 5

1

2

3

4

Action points for the organisation:

2 things that were good about the organisation:

2 things that werent so good about the organisation:

Action points: what do you think the organisation needs to do toimprove their Youth Charter Rating?

I hereby confirm that the grades and comments are that of theyoung people involved in the assessment

Facilitatorsignature: .......................................................

Date: ..................................

youth charter pack april 2012

Documents