youtu.be/bxx3qrmzqoo
DESCRIPTION
Uncovering the “Backstage” of the One-Stop Shop: Personal Accountability and Customer Service in a One-Stop Shop Model at Indiana State University. http://youtu.be/bXx3QRMzqOo. Background. - PowerPoint PPT PresentationTRANSCRIPT
![Page 1: youtu.be/bXx3QRMzqOo](https://reader034.vdocument.in/reader034/viewer/2022051518/56816245550346895dd28301/html5/thumbnails/1.jpg)
Uncovering the “Backstage” of the One-Stop Shop: Personal Accountability and Customer Service in a One-Stop Shop
Model at Indiana State University
![Page 3: youtu.be/bXx3QRMzqOo](https://reader034.vdocument.in/reader034/viewer/2022051518/56816245550346895dd28301/html5/thumbnails/3.jpg)
Background
1. Identify core service offices 2. Establish champion team 3. Identify/develop and offer training 4. Develop virtual Sycamore Express websites
![Page 4: youtu.be/bXx3QRMzqOo](https://reader034.vdocument.in/reader034/viewer/2022051518/56816245550346895dd28301/html5/thumbnails/4.jpg)
Background
5. Establish physical Sycamore Express customer service one-stop sites 6. Enhance the availability of e-services7. Continually market available services8. Perform assessment and analysis
Show website
![Page 5: youtu.be/bXx3QRMzqOo](https://reader034.vdocument.in/reader034/viewer/2022051518/56816245550346895dd28301/html5/thumbnails/5.jpg)
![Page 6: youtu.be/bXx3QRMzqOo](https://reader034.vdocument.in/reader034/viewer/2022051518/56816245550346895dd28301/html5/thumbnails/6.jpg)
Leadership Team
• Weekly meetings• Cross unit collaboration• It’s like Vegas• Creating a culture of service and
personal accountability
![Page 7: youtu.be/bXx3QRMzqOo](https://reader034.vdocument.in/reader034/viewer/2022051518/56816245550346895dd28301/html5/thumbnails/7.jpg)
It all starts with the STAFF
Disney Institute• Three day program for Champion team• One day session for all staff in core offices• Bumping the lamp
http://www.youtube.com/watch?v=_EUPwsD64GI • Sycamore Service created by HR
![Page 8: youtu.be/bXx3QRMzqOo](https://reader034.vdocument.in/reader034/viewer/2022051518/56816245550346895dd28301/html5/thumbnails/8.jpg)
![Page 9: youtu.be/bXx3QRMzqOo](https://reader034.vdocument.in/reader034/viewer/2022051518/56816245550346895dd28301/html5/thumbnails/9.jpg)
Personal Accountability
Service teamSupplemental training
Communication
![Page 10: youtu.be/bXx3QRMzqOo](https://reader034.vdocument.in/reader034/viewer/2022051518/56816245550346895dd28301/html5/thumbnails/10.jpg)
![Page 11: youtu.be/bXx3QRMzqOo](https://reader034.vdocument.in/reader034/viewer/2022051518/56816245550346895dd28301/html5/thumbnails/11.jpg)
![Page 12: youtu.be/bXx3QRMzqOo](https://reader034.vdocument.in/reader034/viewer/2022051518/56816245550346895dd28301/html5/thumbnails/12.jpg)
![Page 13: youtu.be/bXx3QRMzqOo](https://reader034.vdocument.in/reader034/viewer/2022051518/56816245550346895dd28301/html5/thumbnails/13.jpg)
Assessment
![Page 14: youtu.be/bXx3QRMzqOo](https://reader034.vdocument.in/reader034/viewer/2022051518/56816245550346895dd28301/html5/thumbnails/14.jpg)
Satisfaction Survey
![Page 15: youtu.be/bXx3QRMzqOo](https://reader034.vdocument.in/reader034/viewer/2022051518/56816245550346895dd28301/html5/thumbnails/15.jpg)
Website Overview
![Page 16: youtu.be/bXx3QRMzqOo](https://reader034.vdocument.in/reader034/viewer/2022051518/56816245550346895dd28301/html5/thumbnails/16.jpg)
Website Overview
![Page 17: youtu.be/bXx3QRMzqOo](https://reader034.vdocument.in/reader034/viewer/2022051518/56816245550346895dd28301/html5/thumbnails/17.jpg)
Training Survey
![Page 18: youtu.be/bXx3QRMzqOo](https://reader034.vdocument.in/reader034/viewer/2022051518/56816245550346895dd28301/html5/thumbnails/18.jpg)
Explore a one-stop on your campus
Indiana State University, Sycamore ExpressUniversity of Minnesota, One StopUniversity of Cincinnati, One Stop Center
Can it work for you?Obstacles you may encounter
![Page 19: youtu.be/bXx3QRMzqOo](https://reader034.vdocument.in/reader034/viewer/2022051518/56816245550346895dd28301/html5/thumbnails/19.jpg)
Where do we go from here?• Admissions and recruitment was meant to be
separate – does it need to be?• Redesign website to include content from key
offices• What is the next big thing? What do our
students want/need?• Sycamoreology
![Page 20: youtu.be/bXx3QRMzqOo](https://reader034.vdocument.in/reader034/viewer/2022051518/56816245550346895dd28301/html5/thumbnails/20.jpg)
Ann Malloy, Assistant Director of [email protected]
Melissa Hughes, Director of Admissions [email protected]