©2018 RingCentral, Inc. Proprietary & Confidential.1

Zabbix for Global

UCaaS Company

Dmitry Shchemelinin, PhD

Yuri Ardulov

2 | © 2018 RingCentral, Inc. All rights reserved.

Zabbix@RingCentral

©2018 RingCentral, Inc. Proprietary & Confidential.3

Collaborative

Communications

Contact Center

Video & meetings

Cloud PBX

Team messaging

Open Platform

AnalyticsGlobal

User Experience2018 RingCentral,

RingCentral

Product

4 | © 2018 RingCentral, Inc. All rights reserved.

Our Journey

RingCentral

Office

2008Office for

Enterprise &

Video Meetings

Contact Center,

Team Messaging

& Open Platform

Collaborative

Communications

& Global Office 2014

2015

2016Analytics

& Quality of

Service

Collaborative

Meetings,

Collaborative

Contact Center

& Pulse

2017

2018

5 | © 2018 RingCentral, Inc. All rights reserved.

6 | © 2018 RingCentral, Inc. All rights reserved.

New technology?

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KPIs

Main Time to Detect

(MTTD)

Acknowledge

Alert

Alert

Main Time to Communicate

(TTC)

Create

Ticket

Zabbix to JIRA

TAT

IMP Ticket

Created

JIRA Ticket

Created

Main Time to Restore

(MTTR)

Impact

End

Alert Created/Tests OK/Customer Confirmed

Tickets Resolved

9 | © 2018 RingCentral, Inc. All rights reserved.

2008

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2018

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Do-It-Yourself (DIY) Mentality

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People do things differently

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DCIM & CMDB

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CMDB

21 | © 2018 RingCentral, Inc. All rights reserved.

Multilocation alert distributed system

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MUP Features

1. Put host or group of hosts in maintenance mode

2. Setup maintenance timeframe

3. Add instance into monitoring

4. Remove instance from monitoring

5. Show/Hide host on NOC Console

6. Setup tag for monitoring version

7. Setup interfaces for the host

8. Adjust monitoring parameters

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THANK YOU

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