In the Telecom world, ZIRA as BSS/OSS vendor and technology expert helps you unlock revenue for new services

We have always been on the Leading Edge ABOUT US

ZIRA was founded in 1995, and has since established itself as a leading ICT Company in the CEE region for Telecommunication industry, focusing on BSS/OSS.

We provide Billing and CRM, Risk Management Solution - Revenue Assurance & Fraud Management System, management consulting, integration, data migration/conversion, testing services, and work with our partners and third party vendors to integrate their solutions and components.

We have worked with many leading telecommunications services providers in Central East Europe and we currently operate in 9 countries in Central East Europe, 3 countries in Asia and have established an office on the East Coast of the U.S..

By providing flexible, innovative technology, and fully up to standard and recognized solutions, we help our customer reduce costs by consolidating complex operations while growing their network and service offerings to generate new revenue.

artnerships and Standards Supported

To be in compliance with latest telecommunications developments, trends and recommendations, ZIRA has

P

established several important relationships with partnres, associations and initiatives concerned with the telecommunication sector.

ZIRA Footprint

ZIRA Clients

ur successful solution and service deployment at the prime country operators, such as BH Telecom (Bosnia & erzegovina) and T-Com (Croatia, subsidiary of Deutsche Telecom), but also to the Greenfields like VIP (Serbia) and

OHVIP (Macedonia) and many other operators within the CEE region (Telekom Austria Group, Si.Mobil-Slovenia, Mtel-Bulgaria, IPKO-Kosovo etc.) , has made us very confident in our solutions and service offerings, and has proven that we are on the right path using cutting edge technology and innovative approaches in our solutions.

PrAbout Our Products

A synopsis of the ZIRA's competitive products is included here to provide a better understanding of product portfolio. “ZIRA is taking its future on being free of the legacy systems issues.”

Alun Lewis, Telecommunications Writer, and Consultant

ZIRA provides enterprise products and solution that are ideally suited for both entrant and established operators.

We strategically position and combine new solutions with legacy system that provided a complete integration of your enterprise architecture into a single business system. ZIRA takes the Service Oriented Architecture (SOA) based approach with stress on legacy system component reusability.

Scalable and modular structure of our product guarantees economical solution segmentation. With our well tuned approach to each implementation, we can guarantee full functionality with optimal cost strategy. This is one of the competitive advantages that is additionally enriched with state of art technology and highest standards in design and development.

oduct Line

tegrated online-offline charging platform in one product, It supports all payment methods and provides revenue-

pproach to design of Next Generation Billing System is designed carefully as modular, pre-integrated solution, utilizing SOA, as important architectural principle opening solution to the SaaS deployment options.

• Better customer satisfaction using powerful bonus, discount and loyalty program schemes

ost while preparing to launch new services • Business agility through faster time-to-market and time-to-revenue • Prevention of revenue leakages using powerful internal controlling system • Simplified business processes and operational procedures • Comprehensive customer’s behaviour analysis in terms of services usages and payment habits • Easy and maintainable integration and deployment of the solution into the operator network

ZIRA Billing Key Features: • Wire line, wireless, 3/4G, xDSL, VoIP, IPTV, NGN services • On-line and batch CDR collection and processing • Data collection from different mediation points, conversion of data into a UDR for rating • Industry standard charging interfaces and files formats (CDRs, EDRs) • Collection of all successfully rated UDRs for production of invoices. • Complete control over CDR inputs - meta structure

approach • Convergent rule-based processing, rating and

charging • Re-rating and automatic credit corrections • Custom pricing and discounts • Real-time charging for the entire service with real-

time credit and account control. • Single, convergent bill for all services

Fast hot-billing/invoice on demand Multi-level "undo" capability for all operations Automatic financial transactions generation

ZIRA Billing

ZIRA Billing provides real-time rating and billing for voice, data, content, commerce, and video services. With aninsharing calculation capabilities for third-party content providers. ZIRA a

ZIRA Billing Key Benefits:

• Creation of new revenues through the flexible rating and charging schemes • Faster respond to competition

• Flexible pricing policy • Faster and simpler configuration of new products • Easy customer handling • Minimized c

• • •

ZIRA CRM

ZIRA CRM is fully featured, flexible and modular solution with real-time 360° view of subscriber(s) and service(s) data that successfully responds to all demands of Telco business today and tomorrow.

All functions and customer-related information can be accessed through a single, easy to use, customer care user interface. It helps Customer Sales Representatives to manage creation, changes, distribution, or cancellation of any orders relevant to sales process. It can be used to support the sales process of any type of telecommunication service,

om data/IP/ services to wire line and mobile, to voice and messaging services.

IRA CRM Key Features:

ta structure to support

stomer account hierarchy ent

execution monitoring and rollback functionality on driven Ordering

ue driven Order Entry • Dynamic Validation and Filtering rules at Order Entry

duction, tracking and archiving

• Native service convergence • Flexible intranet solution with powerful query

capabilities web-care with dynamic and personalized

Customer information review of current subscriber ent and services

• Advanced complaint management system • Customer feedback analysis • Rich data insight through role based analyses for

service representatives, finance manager and marketing manager

ystems to decrease s

include support for different ways of interactions with customers: Internet, Call Centre, Dealer sales

are main components reused through cations

tly

highly ow and SLA

urity rules.

cription is pmind SOA integration possibilities of the CRM.

fr

Z• Advanced customer management • Product Catalog• Enable a common customer da

enterprise insight sharing • Dynamic report/document pro• Support for complex cu• Consolidate segmented customer data into differ

business functions • Leverage segmented customer characteristics to

increase accuracy and timeliness of tailored service • Internet offerings interface

• Complete end-to-end 360 degree view of your • customers package, including products, equipm

• Order management with complete transaction • Billing/Payment information review

• Configurable workflow definitiprocess

• Single consolidated product & service master for faster products & services deployment

• Objective oriented “product attributes management” for flexible product & service management

• Easy integration with external simplementation time and cost

Sales Channelsoffices and Partners.

CRM Applicationsmentioned channels. Functionality of these appli

sed UI or indireccan be used directly via browser bathrough the exposed Web Services or APIs.

Application Setup and Support Modules are configuration part of the solutions comprisingparameterized: Product Catalogue, WorkflEngine, Reporting and Sales Channels sec

CRM Integration Platform shows some of possible interfaces with external systems. The detailed des

rovided in chapter CRM Integration Platform, having in

ZIRA BISA

BISA is a complete Billing and Customer Care solution that provides fully featured customer management and convergent Billing of different services such as wireline, wireless, data networks, IP based and NGN services.

ur key concepts:

Billing

– consolidated produen lar manner or as an entire suite

ents:

view of customers and products data.

count Receivables - ZIRA Billing & ARnt methods and

ZIRA provides Rating, with robust onli

ue, bastan ID model, provides central product repository for

roduct and service offering.

rk - ZIRA Dock-In Approach is a multi-mpletely

nt of ZIRA transparent

and enables smooth its portion with ZIRA

ption, being

The system offers n-tier and web-enriched features including multi-lingual, multi-currency and flexible tax structure to support carriers worldwide. BISA flexibility supports fast introduction and deployment of new services, various marketing and discount promotions, enabling the system with scalability and reliability.

ZIRA BISA is positioned around fo

• Fully Integrated Customer Care and• Single/Unified Data Model - used across the entire BISA• Unified Product Catalogue

suite ct and service catalogue

ted in either modu• Convergent Platform – the product can be implem

ZIRA BISA main elem • CRM Components - ZIRA CRM components provide full

time 360°y featured customer relationship management, with real-

• Billing & Ac provides billing for voice, data, content, commerce, and video

services. With an integrated online-offline charging platprovides revenue-sharing calculation capabilities

form in one product, it supports all paymefor third-party content providers.

• Rating - ne/offline charging capabilities, manageable by business and IT

and innovative services. teams alike, to helping customer to introduce attractive

Product Catalogue - In ZIRA BISA, everything is deployed arounone Product Catalogue. The Product Catalog

d sed on TM’

dards –Sp

Integration Framewobenefiting method which secures the smooth and conone-interruptive installation, integration and deploymesolution into the customer network. It also enables the usage of the legacy systems using SOA replacement of the legacy systems fully or insolution, without any business and traffic interrualways on the safe side.

Risk Management Approach ZIRA Network to Business (N2B)

oach to

ractices to breakthrough venue leakage, optimize revenue flows and to assure earned revenue.

ZIRA N2B Key Benefits:

io is an agile, easy manageable, flexible, modular ent-wise and integrated easily into any

Highly Flexible and Scalable – This solution is highly flexible and adaptive to customer demands. Flexible ement, track and analyze results of RA strategies

Fantastic ease of use – User interface that is efficient, engaging, easy to learn and effective

nalytical activities • ubstantial reduction of losses by Identifying, monitoring and controlling revenue leakages and fraud detection

• Revenue Control, Monitoring and Revenue

pported comparison • Industry aligned fraud management

ive detection • Build your application on the fly with application factory • Telc -centric ETL focused on telecom specific data sources • Wo driven full control of all processes executed in the system • Powerful analysis and reporting tools for Risk Management centric performance tracking

ZIRA N2B is designed to help regain complete control over leakages, covering complete and structured apprRisk Management. N2B is powerful, modular, configurable solution, used to produce proper benefits to any Communication Service Provider. ZIRA Risk Management’s N2B works on top of OSS and BSS applications to provide monitoring, identification, and analysis of leakages, capturing fraud, introducing best pre

• Modularity (modular architecture and scalability) - N2B Stud

system that can be seamlessly implemented as a total solution or componBSS/OSS landscape

• framework to define, impl

• • Near real-time monitoring of revenue streams and revenue losses • Less time on operational activities and more on a

S• Well beyond end-to-end reconciliation • High Performance and Capability

ZIRA N2B Key Features:

Protection • End to End Business Process Monitoring – Business

Continuity in all phases • Parallel Billing & Rating su

• 100% Web-bases solution – For an even reduced TCO

• N-Tier Component-bases architecture • Rule bases revenue leakage detection with

competitive leakage identification card functionality

• Unique in industry fraud methods combining rule based and self-adapt

orkflow

IRA Revenue Assurance Solution is an end-to-end approach and analysis conducting of the revenue cycle processes, going beyond the traditional approach to Revenue Assurance, distinguishing problems that are not discovered

rough the analysis of the particular area of revenue creation. Our approach achieves bottom-line impact by

ing operational faults and malfunctions Optimize revenue investigation by receiving the most credible suspect accounts

e lifecycle

ZIRA Revenue Assurance

Z

thimplementing long-term automated process changes, preventing future revenue leakage. We take a comprehensive, process-driven view and approach of the causes of revenue leakage; we focus on the processes, systems, and employee skills and practices.

ZIRA Revenue Assurance Key Benefits: • Increase revenue by reduc• • Prioritize revenue recovery on unique mix of skill sets and resource availability • Increase visibility into measures and malfunctions • Utilize the best revenue assurance “best practices” from throughout the industry • Enabling organizations to develop competitive billing practices while facing new competition • Helping reduce bad debt write-offs • Identifying key revenue leakage indicators and linking with the underlying processes • s throughout the revenuAutomating key controls to build and maintain effective cost-control• Re-organizing and re-verifying billing accuracy • Leveraging strategies to dramatically bring capital back into the business

ZIRA Fraud Management

ith the rapid advancement of telecom industry different types of fraud are continuously emerging and causing M analyzes and identifies existing frauds and obtains their features. While

M with wide variety of unique, state-of-the-art fraud detection and prevention chnologies, including new subscriber evaluation, best in class network traffic and usage monitoring is developed to

fraud.

avior and

ies from all enterprise systems and pplications

• Includes a full Case Manager and packaged reports • Provides user friendly web GUI • Identifies more cases in the long-term • Detects new types of fraud • Significantly reduce activities falsely flagged as fraudulent • Facilitates integration with other network components and systems • Extensible to other systems • Comprise historical database,

managerial controls

Wgreat losses to CSP’s revenues. ZIRA Fmonitoring customers’, dealers’ or internal users’ consumption behavior, ZIRA FM promptly discovers and prevents any fraud to reappear. We are carefully studying existing consumption behavior of customers, establishing in our FM a finger mark that trace and monitors these behaviors. This allows us to find each user abnormal consumption behavior and prevent any new fraud occurrence. FM reduces present losses in a short time and increases the profitability that can be expected from the next generation of network services.

The latest version of ZIRA Ftehelp operator solve the problem of telecoms

ZIRA Fraud Management Key Features: • Real-time processing of customer information, CDRs and external data • Automatically generates dispatch • Enables users to define rules on the fly • Quickly processes extremely large amounts of data • Customizable and expandable • Supports a wide range of interface technologies • Increases analyst effectiveness and customer service by helping the CSP to focus on fraudulent beh

identify it in an early stage • Unified dashboard design and representation of potential fraud activit

a

Professional Services

PROGRAM MANAGEMENT

ZIRA’s Program Management service provides comprehensive project(s) oversight and resources handling with a single point of responsibility for multi-task coordination, prioritization, and communication. Our program managers will work directly with all relevant third parties (ISV’s, existing system providers, system integrators, etc.) to support proper coordination and project(s) completion.

ENTERPRISE ARCHITECTURE, PLANNING & DESIGN

ZIRA’s solution architects will work with your company to analyze, plane, design, and document your targeted system architecture to optimally (short TTM, low OPEX) support your service offerings. This also includes working with third party vendors to integrate components using a Service Oriented Architecture (SOA) approach, i.e. reusability and legacy support.

IMPLEMENTATION & INTEGRATION

Our strategic positioning and integration of new market solutions with your existing systems will make your complete enterprise architecture into a single fully integrated and consolidated business system. Further, streamline your overall system architecture through our systems integration approach. It is not only about introducing and

tegrating new solutions, but also utilizing the legacy applications and systems to maximize returns from an existing investment.

IRA’s strategy is to attain the highest level of accuracy and success in data migration. Our migration strategy (Z-MF) is to implement automated and manual methods required to migrate, convert, and test all legacy

equires standardizing an approach for all parts of the verall testing. This standardization allows the reuse of testing scripts in consecutively larger portions of the

pproach is composed of the following major phases: Definition phase, xecution phase and Acceptance phase

ter (“CSC”) as the central point of contact for all technical customer rocess ensures all customer requests are logged, tracked, and

quest to resolution. ZIRA CSC offers a multi-layered approach to a total service

inIT

DATA MIGRATION

Zframework data necessary for the operation of the new system. Our field proven and carefully planned approach, comprehensive tools and experienced methods break down migration complexity to a manageable project reducing data loss risk. ZIRA’s migration framework unique tools for migration of enterprise database systems (EDS) and hands-on experience in diverse business environments are proven to make the process of high-risk migration streamlined and seamless for our customers.

TESTING (E2E)

ZIRA’s testing approach is an extensive process of testing the quality of all elements within an application system. This process includes functionally-oriented module testing, business-oriented module integration, systems integration, and acceptance testing. The testing process roapplication system. Therefore, our testing aE

MAINTENANCE SUPPORT

ZIRA’s provides 24/7 Customer Support Censervice requests. The Support Center call management pmonitored from the initial service resolution.

Overview Professional Services

References

Telecom Operator in Croatia

ZIRA maintains nine year – long close cooperation with Croatian Telecom, a part of Deutsche Telecom, one of the

d interfacing with a multivendor environment. BISA total solution was offered in T-Com. As a result f three projects implemented for Croatian Telecom ZIRA’s software now handles

ta set for Key Customers and Data service owners, Sales and Services in

ers and Data services, Printing of all invoices in HT telecom, Support for Call Centre

world’s leading Telecom Companies, comprised of business critical, extensive, multifunctional projects. ZIRA was involved in several Projects based on the requirements described as “Legacy systems switch-off” and leveraged new model of T-Com’s BSS structure. The legacy systems replacement included complex, mission critical tasks composed of implementing ano

• Management of complete master da

markets of POTS, ISDN, PBX, Leased Lines, ATM, Frame Relay, ADSL, FixGSM for Key Customers and Data services with complete order management, Support to Key account managers (KAM), Support to Marketing division,Rating of all usage services, Discounts, Bonuses, Partial production of invoice for residential customers, Billing for Key Custom

References

Telecom Operator in Bosnia and Herzegovina

With the ultimate goal of retaining its leading position within BiH telecom market and advancing competitiveness, BH Telecom initiated several projects with ZIRA, an Oracle Certified Advantage Partner (CAP), as part of their overall business improvement strategy with introduction of convergent services while reducing TCO. We provided a SOA based Applications Architecture in the area of Customer Relationship that offers unlimited flexibility to meet the challenges and exceeding fast pace changes in the telecommunication world of technology, applications, and business processes.

Choice of SOA based Application Architecture in the area of Customer Relationship offered the client unlimited flexibility to meet changes in technology, applications, and business process no matter the underlying service technology.

This SOA based solution that ZIRA provided, is the First-of-Its-Kind solution implementation with successful deployment result.

elecom Operator in Bulgaria

References

T

In close coop

peration with Bulgarian Telecom, ZIRA implemented a complete Migration, Testing and consulting for the roject of Billing and CRM system replacement.

he project consisted of the following:

Analyses and definitions of the business requirements Organizing and coordination of Migration and Testing teams Data Migration / Conversion for the complete customer database, testing of migration and post production support Definition and strategy development for Migration / Conversion and Testing of Migration Conversion Definition and development of a strategy for integration, End2End and Acceptance testing of all systems in the integration with new the Billing and CRM solution.

elecom Operator in Slovenia

T • • • • • • •

T

For the Slovenian Telecom ZIRA offered Test System development for integration, End-to End and Acceptance testing f all system interfaces impacted by Billing system migration (Mediation, Billing, CRM, Provisioning, DWH, SAP) clusive:

Business requirements and use cases definition; Development of test strategy & test cases repository; Test execution and troubleshooting; Overall test coordination including preparation of test environment infrastructure, time, & resources planning Data Conversion/Migration for the entire subscriber base and post-production support.

oin

•

•

References

Telecom Operator in Serbia

With the Serbian Telecom, ZIRA’s project of establishing a new mobile operator in Serbia was a subject of ZIRA`s

Telecom Operator in Macedonia

engagement in:

• Price analyses of a solution architecture including core NW and IT system • Definition and strategy development • Planning and definition of testing environment and testing execution

Testing script development and test case repository • • Identification of requirements for assurance performance • Definition of risks and alternative solutions • Post production remote support and troubleshooting

Testing and Consulting for the project of establishing a new mobile operator in Macedonia, fascinated ZIRA to offer consulting services comprised of in-depth analysis of target system architecture with all Core NW & IT systems in disperse multi vendor environment; Production infrastructure set up support, Coordination of Business simulation and testing; Integration, End-to-End & Acceptance testing for Prepaid & Post-paid Market; Post-production support, System analysis & troubleshooting.

Telecom Operator in Austria

Mobilkom Austria Group is the leading mobile service provider in Central and Eastern Europe (CEE). The Group connects over 18 million mobile customers in eight countries.

In the telecom filed, an old desire strives to create an integrated network that is capable of incorporating a multitude of services and applications regardless of the technology used. It was the rise of the IP technology that made this possible. Creating an NGN permits the deployment of a high capacity network based on various access techniques that this connected to a uniform core network, integrates new and legacy services, and can be operated at low cost. It is safe to say that the emergence of NGN and supporting operating processes related to new services offered through the latter, using IT systems is a serious challenge for Telco service providers.

IRA and Oracle

RA recognized power of ORACLE technology and nurtured a long partner relationship with them. The partnership allows us an access to Oracle newest technology product stack, outstanding educational resources and support advantages. This helps our R&D team to be always at technology forefront. ZIRA is ORACLE Gold Partner.

ge; to improve insight into business operations; to mitigate risk and drive compliance; and to

2. Oracle Service Oriented Architecture (SOA)

e-Oriented Architecture (SOA), a member of Oracle Fusion Middleware family, ZIRA develops modular business services that can be easily integrated and reused. ZIRA’s solutions enable unlimited flexibility to meet the challenges and exceed fast pace changes in the telecommunication world of technology, application and business processes.

After many successfully completed SOA projects, ZIRA mastered Oracle SOA design and became Oracle SOA Specialized Partner.

ZIRA was awarded with SOA Boot Camp Delivery contract thus allowing ZIRA to offer most up-to-date SOA trainings to Oracle partners and to train them at highest educational standards.

3. Oracle Business Intelligence Foundation

Based on Oracle BI Tools and Technology, ZIRA solutions enable the customers to speed up BI deployment, adjust decision making across all organization, increase cash flow and improve customer satisfaction.

For the customers who only start with BI approach and who prefers modular BI solutions, ZIRA selects Oracle BI products enabling flexible deployment and customization aligned with customer’s business grow. For the customers with matured need for BI deployment, ZIRA selects Oracle BI platform delivering a full range of analytic and reporting capabilities.

Z

ZI

ZIRA is focusing in the following fields of Oracle technology:

1. Oracle Fusion Middleware

ZIRA infused Oracle Fusion Middleware into its solutions helping the customers to increase their capacity for growth and chancreate more efficient and effective interactions with customers, partners, and workers.

With Oracle Servic

Copyright © 2011 ZIRA All rights reserved. ZIRA, its logo, and

trademarks of ZIRA.

Contact Us For more information about how

A's distinctive solutions and

performance by creating, developing, vative

services more efficiently and

to: info@zira.com.ba or call +387 33 296-680

ZIRservices can help you achieve high

delivering and managing inno

effectively, please send us an email

Company Profile are