znetlive's client member panel
DESCRIPTION
Take an overview of our new and improved client panel-better process flow, information availability, discount & partner programs integration & moreTRANSCRIPT
![Page 1: ZNetLive's Client Member Panel](https://reader033.vdocument.in/reader033/viewer/2022052907/559435131a28ab961a8b471b/html5/thumbnails/1.jpg)
ZNetLive’s Client Member Panel
A Quick Tour
![Page 2: ZNetLive's Client Member Panel](https://reader033.vdocument.in/reader033/viewer/2022052907/559435131a28ab961a8b471b/html5/thumbnails/2.jpg)
You have My Services
My Support
My Billingsections
Let's go through them one by one.
main
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DashboardIntelligent search for finding anything at member panel – tickets, orders, Services, etc.
Running promotions & offers
Provide your feedback for member panel here.
Contact us here
This is your home
dashboard
![Page 4: ZNetLive's Client Member Panel](https://reader033.vdocument.in/reader033/viewer/2022052907/559435131a28ab961a8b471b/html5/thumbnails/4.jpg)
My Services
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Dashboard > My Services
Take a
quickoverviewof yourservices duefor renewal,offers andrecommendedservices.
Learn moreor contactyour dedicated
accountmanager
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My Services > Current ServicesServices due for renewal
Quick call to action button
Suspended services Terminated Services
Click on serviceto know itsdetails
Here you can see all
your services
![Page 7: ZNetLive's Client Member Panel](https://reader033.vdocument.in/reader033/viewer/2022052907/559435131a28ab961a8b471b/html5/thumbnails/7.jpg)
Current Services > Service details
Suspended services Terminated Services
Details of your control panel
Single click to renew service
Details of your service
Free services available with your plan
Clicking on a service opens its
details in 3tabs1
Service details tab
![Page 8: ZNetLive's Client Member Panel](https://reader033.vdocument.in/reader033/viewer/2022052907/559435131a28ab961a8b471b/html5/thumbnails/8.jpg)
Current Services > Service Control Center
Free services available with your plan
Check your complete bandwidth consumptionon daily, weekly, monthlyor yearly basis.
2Service Control
Center
You can use this to manage your server or hosting..
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Free service with your domain
My Services > Service Control Center
..Or manage your domains
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Current Services > Billing Center
Know when your service will expire
One click services renew.
One click change or upgradationof your billing cycle
3Billing Center
![Page 11: ZNetLive's Client Member Panel](https://reader033.vdocument.in/reader033/viewer/2022052907/559435131a28ab961a8b471b/html5/thumbnails/11.jpg)
My Services > Recommended Services
One click billing cycle upgrade.
Service you should take for benefitting more through ZNetLive.
You can seeyour
recommended services here
![Page 12: ZNetLive's Client Member Panel](https://reader033.vdocument.in/reader033/viewer/2022052907/559435131a28ab961a8b471b/html5/thumbnails/12.jpg)
My Services > Current Offers
One click billing cycle upgrade.
Active discount coupons that you can avail
..and discounts and offers you are
eligible for here.
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My Support
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Dashboard > My Support
Take a
quickoverviewof yoursupport tickets.
Support PIN &client ID forquick & support.
![Page 15: ZNetLive's Client Member Panel](https://reader033.vdocument.in/reader033/viewer/2022052907/559435131a28ab961a8b471b/html5/thumbnails/15.jpg)
My Support > My Tickets Click here to submit ticketsFilter bydepartment
Tickets awaiting responses
Quicklink for ticketmanagement
Click on a ticketto seecompletecommunication
Here you can see all
your tickets
![Page 16: ZNetLive's Client Member Panel](https://reader033.vdocument.in/reader033/viewer/2022052907/559435131a28ab961a8b471b/html5/thumbnails/16.jpg)
My Support > Create Ticket
Tickets awaiting responses
Select accordingto the issue
you are facing
Create a ticket
Multiple input fields let us know the exactnature of problem you are facing
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My Support > Knowledgebase
Categoriesof knowledgebasearticles
Intelligent search for searching your query from complete knowledgebase
Click here to use an enquiry form in case you are not able to find what you were searching.
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My Support > Announcements
Filter by time period
Click on an announcementto see it in detail.
Service and support
announcements relevant to your
services
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My Support > Logs
Filter by time period
View logs of completecommunicationyou had with ZNetLive.
Here you can see all your past communications
with ZNetLive
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My Billing
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Dashboard > My Billing
Take a quickoverviewof your duerenewals,unpaid invoices & pending orders
Click here to quickly add fund to your account.
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Click here to quickly add fund to your accounts.
Select yourpayment option.
Enter the amount you wish to deposit
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My Billing > Invoices
Click here to select & pay all your due invoices.
Click on a particular invoice to see its details.
Total amount due for selected invoices.
Click here to pay amount for selected invoices.
Click here to pay a particular invoice.
All your invoice
history at one place
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My Billing > Orders
Orders in different status
Click here to pay for a particular order
Click here to cancel an order
Click on an order to know aboutits details
All your order
history at one place
![Page 25: ZNetLive's Client Member Panel](https://reader033.vdocument.in/reader033/viewer/2022052907/559435131a28ab961a8b471b/html5/thumbnails/25.jpg)
My Billing > Receipts
Click on a receipt to view its details.
Different payment methods
All your receipt
history at one place
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My Billing > LedgerView old ledgerExport details of your complete
financial transactions
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My Billing > Services due for Renewal
Total amount due for selected services.
Click on a service to view its details
Filter according to time period. Click here to pay for selected services
Single click renewQuick call to action button
All your services due for
renewal at one place
![Page 28: ZNetLive's Client Member Panel](https://reader033.vdocument.in/reader033/viewer/2022052907/559435131a28ab961a8b471b/html5/thumbnails/28.jpg)
Client Profile
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Profile > Personal
Total amount due for selected services.
Filter according to time perod.
Click here to change your passwordClick here to edit
your personal information
Click here to edit your business details
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Profile > Preferences
Total amount due for selected services.
Filter according to time perod.
Click here to edit your business details
Manage yourpreferences for receiving mails & notification from us.
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Profile > User
Total amount due for selected services.
Filter according to time perod.
Click here to add details of a new user who can manage your account.
Click on a particular user to add personal details, preferences & assign rights & permissions to a particular user for account management.
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Profile > Identity Verification
Filter according to time perod.
Add/Update identity authentication documents.
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Have questions?
Your dedicated account manager is your single point of contact for all your queries.
Contact us through phone, live chat or drop us an email [email protected] and we'll get back to you right away!