zscaler deployment advisory service overview 2.7.ppt
TRANSCRIPT
Zscaler Customer Success Team
Zscaler Customer SuccessDeployment Advisory Services
v2.7, August 2016
F90 (First 90 Day Customer Experience) Overview
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Deployment Advisory Services (DAS) are part of a larger overall Zscaler F90 program
FIRST 30(Start = Customer PO)
SERVICE PURCHASED
TRAIN KEY PARTNERS
(SHADOW)
PARTNERS DELIVER
FIRST 60 FIRST 90 ONGOING
DAS KICK-OFF CALL
ONBOARDING CALL (Introduction to Zscaler)
DEPLOYMENT ADVISORY SERVICES (90 days average)
30-DAY CHECK-IN 60 DAY CHECK-IN 90 DAY CHECK-IN
CUSTOMER CONTINUES TO DEPLY REMAINING USERS
DAS ENDS, HAND-OVER TO SUPPORT
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WHY DEPLOYMENT ADVISORY SERVICES ?
OPTIMUM PERFORMANCELeverage Zscaler best practices for optimal performance, right from the startReceive a Zscaler Mission Critical Audit (ZMCA), that scores your design
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EXPERTSZscaler experts have experience from world class deployment assistanceCertified DAS partners expand Zscaler services reach
SPEED Speed time of deploymentSpeed time to protection and Zscaler service value
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Zscaler MISSION CRITICAL AUDIT (ZMCA)
HOW DO I GET ?Purchase a qualified DAS Package
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WHAT IS IT ?Review - A design audit by an architect on configuration resiliency/redundancy to ensure optimum service availability through proper configuration. If design or configuration does not meet ZMCA criteria, deficiencies will be documented for the customer as part of the Design Plan
BENEFITS ?Ensure optimum design and configuration for mission critical performance required for proxy gateway services
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Service collaboration
Collaboration
CUSTOMER
CERTIFIED DASPARTNER
ZSCALERDAS
Zscaler or Certified DAS Partners can deliver Deployment Advisory Services, project collaboration is key
DEPLOYMENT ADVISORY SERVICE OVERVIEW
DEFINE
Hand-over from Sales
Review requirements Design questionnaire
DESIGNCONFIGUREGUIDANCE
TESTGUIDANCE
PHASE-1LIMITED
STAGE 1-ARCHITECT
90-DAY CHECK-IN
STAGE 2-BUILD
PHASE-2EXPANDED
PHASE-3FINAL
STAGE 3-TRAFFIC ROLL-OUT
Complete design Document design Migration strategy Test strategy
Best Practice Guidance On:
Traffic forwarding Authentication Policy structure Reporting
Internal IT testing Test key applications Test business process
1 Site ~10 users
Multiple sites ~50 users
Road warriors Expanded users
KEY SUCCESS GATES
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DAS designs and launches deployments through best practice guidance, then customers continue to roll-out traffic
DESIGN PLAN COMPLETE BUILD AND TEST COMPLETE ROLL-OUT LAUNCHED
DAS COMPLETE IN 90 DAYS ELSE SERVICE EXPIRES (USE-IT-OR-LOSE-IT)
DAS TYPICAL TIMELINE
DEFINE DESIGN CONFIGURE TEST
1 - ARCHITECT
90-DAY CHECK-IN
2 - BUILD
Week 4-6
Week 3
Week 2
Week 1
3 - TRAFFIC ROLL-OUT
Week 6-7 Week 8-9 Week 10-11-12
PHASE-1LIMITED
PHASE-2EXPANDED
PHASE-3FINAL
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TYPICAL DAS TIMELINE = 90 days
ARCHITECT – STAGE 1 DETAILS
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Area Steps + Actions
Define
Define Project Zscaler and customer team introductions Establish program schedules Determine collaboration and program tools and process Determine customer and Zscaler team resources
Define Solution Review customer goals and requirements Define key business process Define key applications Complete design questionnaire Review design questionnaire results
Design
Design Solution Architectural review sessions Determine final architecture Documented design provided ZMCA provided Customer design final approval
BUILD – STAGE 2 DETAILS
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Area Steps + Actions
ConfigureGuidance
Traffic Forwarding Configuration guidance on VPN/Tunnels Customer configures, customer network (routers, firewalls) PAC configuration, Geo location Sub-location configuration Optional SSL Inspection
Authentication Configuration guidance on authentication method Authentication types such as Hosted Database, LDAP Sync, SAML Authentication, Kerberos
Policy Structure Assist in determining policy migration plans Configuration guidance on policies such URL filtering, Cloud Application Control, Anti Virus
Scanning, P2P, VoIP controls, Behavioral Analysis, DLP, Bandwidth Policies, Outbound Firewall policies, DNS. Customer configures.
Reporting - Configure required reports, dashboards, and scheduling
TestGuidance
Internal IT Testing Assist in creating test plans. Customer determine test resources and timeline Assist in testing key business process and applications Testing complete and approval for next stage - roll-out
TRAFFIC ROLL-OUT - STAGE 3 DETAILS
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Area Steps + Actions
Phase-1 Limited roll-out
1 site, ~10 users Open Zscaler support tickets for all issues found Move to Phase 2, if no blocking issues
Phase-2
Expanded Roll-out Multiple sites, ~50 users Open Zscaler support tickets for all issues found Move to Phase 2, if no blocking issues
Phase-3
Final Roll-out Road Warriors, Multiple sites, expanded users = ~ target # of users deployed Open Zscaler support tickets for all issues found Deployment Service completed, solution considered deployed, if no blocking issues
DAS Complete Customer continues to roll-out additional sites and users, not yet deployed Zscaler transitions service to Zscaler support team, for continued support
DAS PACKAGE COMPARISON
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VALUE PACKAGE-1ZCES-DAS-PKG1
PACKAGE-2ZCES-DAS-PKG2
PACKAGE-3ZCES-DAS-PKG3
CUSTOMER SIZE (TOTAL USERS) Up to 5,000 Up to 10,000 Up to 20,000
TOTAL CONSULTING TIME
DEPLOYMENT ADVISORY ENGINEERDEPLOYMENT ARCHITECT
5 Days
~4 Days~1 Day
10 Days
~8 Days~2 Days
15 Days
~12 Days~3 Days
ZSCALER MISSION CRITICAL AUDIT (ZMCA) Report Provided Report Provided Report Provided
ZSCALER ONLINE TRAINING 3 Credits 4 Credits 5 Credits
DAS PACKAGES PROVIDED PER CUSTOMER TOTAL USER SIZE
• Consulting time consumed in 1-hour minimum increments, 1 day = 8 hours• Typical deployment consulting period is 90 days. A 90-day use-it-or-lose-it policy on packages, timed from Zscaler receipt of qualified Purchase Order• Training credits = 1 credit per user required to complete ZCCA, ZCCP courses (lab not included). Credits also expire in 90 days, when the package expires• ZMCA is an audit of the mission critical readiness of the deployment configuration and design. ZMCA recommendation report is provided
SERVICE FUNCTIONS + REQUIRED RESOURCES
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SERVICE FUNCTION CUSTOMER RESOURCE ZSCALER RESOURCE
EXECUTIVE SPONSORResponsible for the overall success of the deployment acting
• Executive sponsor • Director of Customer Success
PROJECT MANAGERResponsible for delivery of the overall project management, project tracking and reporting
• Project Manager• Manages overall project to include
Zscaler, customer network, 3rd parties, partners
• Deployment Advisory Engineer• Technical Account Manager (for
TAM accounts)
ARCHITECTResource responsible for the overall solution design decisions and can provide a single technical decision point.
• Architect or senior leader • Customer Care Architect
TECHNICAL LEADSPrimary contacts to define solutions requirements, and assist with testing and configuration
• Networks Operations (Traffic forwarding)
• Authentication Expert (Authentication)
• Desktop Operations (Road Warriors)
• Deployment Advisory Engineer
POST-DAS SUPPORTPost consulting support organizations
• Customer - support organization • Zscaler TAC
Thank you