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ZTO ExpressQ1 of Fiscal Year 2020
Investor Relations
Presentation
May 21， 2020
2
This presentation contains “forward-looking” statements within the meaning of Section 27A of the Securities Act of 1933,
as amended, and Section 21E of the Securities Exchange Act of 1934, as amended, and as defined in the Private
Securities Litigation Reform Act of 1995. These forward-looking statements include but are not limited to our unaudited
results for the first quarter of 2020, our management quotes and our financial outlook for 2020.
Our forward-looking statements are not historical facts but instead represent only our belief regarding expected results
and events, many of which, by their nature, are inherently uncertain and outside of our control. Our actual results and
other circumstances may differ, possibly materially, from the anticipated results and events indicated in these forward-
looking statements. Announced results for the first quarter of 2020 are preliminary, unaudited and subject to audit
adjustment. In addition, we may not meet our financial outlook for 2020 and may be unable to grow our business in the
manner planned. We may also modify our strategy for growth. In addition, there are other risks and uncertainties that
could cause our actual results to differ from what we currently anticipate, including those relating to the development of
the e-commerce industry in China, our significant reliance on the Alibaba ecosystem, risks associated with our network
partners and their employees and personnel, intense competition which could adversely affect our results of operations
and market share, any service disruption of our sorting hubs or the outlets operated by our network partners or our
technology system. For additional information on these and other important factors that could adversely affect our
business, financial condition, results of operations, and prospects, please see our filings with the U.S. Securities and
Exchange Commission.
All information provided in this presentation is as of the date of the presentation. We undertake no obligation to update
any forward-looking statement, whether as a result of new information, future events or otherwise, after the date of this
release, except as required by law.
Safe Harbor Statement and Disclaimer
3
Market
Opportunity
⚫ Significant growth opportunity driven by strong growth of China e-commerce
⚫ Favorable government policies and industry regulations supporting growth
⚫ Largest market share in terms of parcel volume of 18.9% by 1Q 2020
Why ZTO
Business
Model
⚫ Owned and operated sorting & transit network/platform integrated with network-partner outlets
⚫ “Shared-success” system provides fairness by aligning interests and equalizing disparities
⚫ Scale, automation and lean management enabling operational efficiency and cost leadership
Team/People
⚫ Highly experienced team with thought leadership and long-term vision
⚫ Effective execution and empowering organizational structure
⚫ Stable partner network connecting millions of courier entrepreneurs
Scale
Innovation
⚫ Highest nationwide coverage with flagship presence in strategic locations
⚫ Early-mover investments in infrastructure and innovative automation and digitization
⚫ High barriers to entry, and solid track record of economies of scale
Operational
Excellence
⚫ Centralized planning and monitoring and real-time data analytics
⚫ Leading I.T. capabilities in automation, ecosystem connectivity
⚫ Process management and outcome measurement driving efficiencies and productivities
Financial
Performance
⚫ Superior profitability on back of robust growth
⚫ Industry-leading margins and strong cash generation
⚫ Value investment opportunity with strong upside potential
Strategy⚫ A scaled platform with superior efficiency supporting nationwide outlets
that are grassroots yet highly profitable
4
✓ Industry leading service quality in
overall customer satisfaction1, 72-
hour punctuality rate2 and customer
complaint rate2
Superior Service
Quality
Shared Success
System
✓ Key regional managers are also shareholders
of ZTO
✓ ZTO provides a well-established network
partner entry and exit mechanism
✓ Accountability and high level of decentralization
at sorting hubs
Stable
Network✓ Sophisticated last-mile delivery
fee and transit fee mechanisms
tailored to local market to
balance and counter-balance
profit among network partners in
different regions
✓ The highest last-mile delivery fee
among peer players to ensure
competitive rates for couriers
Notes：1. According to Horizon Consulting Group and State Post Bureau for 2016, 2017, 2018 and 2019
2. According to State Post Bureau for 2016，2017，2018 and 2019
Our Competitive Advantages
Operating
Efficiency
✓ Standardized design and layout of
sorting hubs to accommodate high
capacity vehicles
✓ Increasing use of cost advantageous
self-owned fleet, particularly large
capacity trailer trucks
$
Early Built-out
Infrastructure$
✓ Highest capital expenditure among peer
players in past 6 years securing land use
rights & constructing to unique designs
✓ Early investments and innovation in
sorting automation and IT solutioning
5
Huge Market Opportunities
Source: National Bureau of Statistics Source: The 13th Five-Year Plan issued by China Post Bureau.
Online Retail Sales (GMV) in China
Maintaining Robust GrowthExpress Delivery Parcel Volume in China
Benefiting from E-Commerce Growth
1,317
2,865
2019 2021E
48%
CAGR
(RMB in billions)
China Social E-commerce(1) Industry
Demonstrating High Growth Potential
Source: iResearch
18.9% Market Share by 1Q2020
Note：1. Social E-Commerce is the use of social media, online media that supports social interaction to promote and sell products and services
774
8,524 9,600
2011 2019 2020E
(RMB in billions)
37%
CAGR
13%CAGR
Market Opportunities
4
64 75
2011 2019 2020E
45%CAGR
18%CAGR
Express Delivery Industry
19.1%
14.4%
11.6%15.8%
7.6%
11.9%
19.6% ZTO
YTO
STO
YUNDA
SF
BEST
Others
2011 2019
Source: Companies’ annual report
7.6%
15.3%
20.4%
8.2%17.4%
2.5%
28.6%
In terms of parcel volume
(Parcels in billions)
6
我们的成长历程
2012 2013 2014 2016
Our History and Key Milestones
20172015
528MM 1.07Bn 1.81Bn 2.95Bn279MM 4.5Bn 6.2Bn 8.5Bn
7.6% 15.5%14.4%14.3%13.0%11.6%9.3% 16.8%
Parcel Volume
Market Share
2011 2012 2013 2014 2016 20172015 20182002 2019
• ZTO Express
founded in May
2002 in Shanghai
• Shanghai
Zhongtongji
commenced
express delivery
services in 2009
• Restructured
business to
combine assets
of Shanghai
Zhongtongji and
15 network
partners to form
ZTO Express
• Sequoia Capital
invested in ZTO
2002~2009
• Acquired 8
regional
network
partners
and their
operating
assets
2014
2013
• Achieved ~70%
digital waybill
adoption
• Acquired and
centrally controlled
national delivery
network by adding
16 network partners
• Attracted more
world-class
investors
2015 • Achieved
leading
position and
became No 1
player in China
in terms of
parcel volume
• IPO on NYSE in
October raised
US$1.4bn
2016• Zhongtongji
recognized as a
national High
and New
Technology
Enterprise
• Achieved 10
ppt faster
parcel volume
growth rate than
industry
2017• Received
10%
strategic
equity
investment
of US$1.38
billion lead
by Alibaba
and Cainiao
2018
12.1Bn
19.1%
2020E
16.1Bn
21.5%
249 542 740
1,140
1,550
1,700
2,304
3,597
4,004
2011-2020
CAGR
57%
Annual Parcel Increments (in Millions）
• ZTO was
included in
MSCI Global
Standard Index
• Achieved 16.9
ppt faster
parcel volume
growth rate than
industry
2019• Target to
accelerate market
share expansion
with a goal of
reaching 25% by
2022
2020
7
What We Do
Delivery
Outlets
Sorting
Hubs
Sorting
Hubs
Line-haul
TransportationEnd customers RecipientsPickup
Outlets
Core Express Delivery Network
Network
Partners
First-Mile Pickup Last-Mile Delivery
Network
Partners
Our Distinctive Network Partner Business Model (“NPM”)
Our Network Partners Our Core Network Our Business Scale
Notes：1. Conduct business relationship through corporation agreement
2. Includes 81 self-operated sorting hubs, and 9 sorting hubs operated by our network partners
3. Includes over 6,800 self-owned vehicles and over 900 vehicles owned and operated by Tonglu Tongze Logistics Ltd., an entity majority owned by our employees
4. Only includes line-haul routes between sorting hubs as of Mar 31, 2020
5. “Parcel volume” in any given period is defined as the number of parcels collected by our network partners using our waybills
Parcel flow
Fund flow
ZTO revenuesFee in blue
Payment to Pickup Network Partner
• Full express service fee
Payment to ZTO Express
• Line-haul transit fee
• Waybill fee
• Last-mile delivery fee
Payment to Delivery Network Partner
• Last-mile delivery fee
Our End-Customers
E-Commerce
merchants
Enterprise
clients
Individual
consumers
Our network partners provide
pickup and last-mile delivery
services
Our network partners are also
our direct customers, paying us a
fee for each parcel transited
through our network
~4,850 Direct Network Partners1
~30,000 Pickup/Delivery Outlets
90 Sorting Hubs2
7,700+ Line-haul Vehicles3
2,900+ Line-haul Routes4
>98% Cities and Counties
Covered
The largest
express delivery
company in China
by market share
since 2016
2,374M Parcels5
in 1Q 2020
8
Network Partner Model Widely Adopted
Notes：1. Include SF, EMS，China Post ,JD and other express delivery companies that use direct model. JD market share based on assumptions
Network Scalability
Cost and Capital
Efficiency
Network Flexibility
Network Value
Appreciation
Network Partner Model Best Suited to
Enable E-commerce Growth
65%
80%
34%
20%
2011 2019
Network Partner Model Direct Model
In terms of parcel volume
1
Network Partner Model Has Become
a Predominant Model in Industry
• Explosive growth of e-commerce in China demands scalability and flexibility
• Network partner players gaining market share from direct model players;
• ZTO network partner model offers the most stability than peers
9
⚫ 27 years of experience in express delivery industry
⚫ Former vice president of TTK Express and STO Express
⚫ 13 years of experience in infrastructure management
⚫ Former deputy general manager of ZTO’s network partner in Beijing
⚫ Over 28 years of experience in corporate and financial management
⚫ 11 years at GE in US and Asia, 8 years in public accounting and tax consulting
⚫ 5 years in large Chinese hotel chain management and 4 years in TMT/logistics
⚫ 18 years of experience in express delivery industry
⚫ Former executive director of ZTO Supply Chain Management Co. Ltd.
Our Experienced Management Team
Meisong LaiFounder , Chairman
& Chief Executive
Officer
⚫ 18 years of experience in express delivery industry
⚫ Deputy chairman of the China Express Delivery Association
Jianfa Lai Co-founder,
Director and Vice
President of
operations
Jilei WangDirector and Vice
President of
Infrastructure
Management
Renqun JinVice President of
Development
Research Center
Huiping YanChief Financial
Officer
Technology
Innovation
Shared
Success
Strong
Execution
Lean
Management
10
Our Superior Service Quality
Customer Complaint Rate
(2017 – 2019)3
Monthly average effective
complaint rate < 1 per million
Notes：1. According to Cainiao Index 1Q 2020 ranking
2. According to Horizon Consulting Group
3. According to State Post Bureau
4. Tongdas refer to ZTO Express, YTO Express, STO Express and Yunda Express, all of which are major express delivery companies in China that adopt the network partner model
Superior Service Quality Indicated by
Cainiao Index
Leading position in Cainiao Index1, a highly
regarded set of metrics in express delivery industry
• Completion rate and certainty of Next
Day Delivery
• Completion rate of Third Day Delivery
• Timely pick-up rate
Customer Satisfaction Score
(2014 – 2019)2# 1Highest
Among Tongdas4
Comprehensive Quality Control Framework
Consistent High Level of
Customer Satisfaction
✓ Call centers in 28 provinces with 1,600+ customer
service representatives across China
✓ Local hires with relevant knowledge of distinctive
local market conditions
✓ 7 days/week real-time access to customer service
during business hours with mobile app. assistant
after business hours
✓ Constant monitoring of KPIs, such as response
time, customer complaint rate
✓ Performance-based reward system and
comprehensive training & operational support
Speed
Service
Information
• Rating of negative review on courier
• Rating of negative review on delivery
• False receipt complaint rate
• Timeliness of information feed
• Completeness of information provided
• Accuracy of information
11
Scale and Nationwide Network Create High Entry
Barriers and Strong Network Effects
Notes:
1. 81 self-operated sorting hubs and 9 network partner-operated sorting hubs as of Mar 31, 2020
98%+ County-level city coverage
90 Sorting hubs¹
~30,000 Service outlets
Nationwide Network
Coverage
Critical Scale at Right
Locations Leads to High
Barriers to Entry
Network Effect Reducing
Unit Costs
Standardized Customer
Services at the Last Mile
✓ Global Connectivity
Capturing Cross Border
e-Commerce Demand
✓
✓
✓
✓
Network partner-operated
sorting hub
Self-operated sorting hub
Line haul routes for illustrative
purpose
12
Quality
Control and
Monitoring
Performance-
based
Incentives
Centralized IT
System
Training
and
Advancement
⚫ Comprehensive training to improve operational
efficiency and service quality of network partners
⚫ Consistent training on new systems and products
for service outlets
⚫ Field visits to help service outlets improve
operational management
⚫ Integrated IT system to monitor each service outlet
⚫ Customized IT solutions to equip network partners
and outlets with the best management practice
⚫ Tailored mobile app to connect all delivery
personnel
⚫ Comprehensive and results-driven KPIs based on
parcel volume, service quality and profitability
⚫ Well established rewards system
⚫ Elimination of weak performers to ensure the
competitiveness of service outlets
⚫ Over 1,600 customer service representatives across
the country to ensure service quality
⚫ Real-time monitoring and analysis of parcel volumes
⚫ Frequent reviews with regional management
Our efficient, well-integrated management of network partners
Stable Network
Network partner
turnover rate less
than 5.0% in 2019
13
Alternative Fuel Vehicle
Sustainability Through Continuous ESG Practices1
Green Packaging Green Transportation
• Smaller size and two-sheet
e-waybill uses over 70%
less paper than the
traditional quadruple-print
paper waybill
• E-waybill was introduced in
2016
• By the end of 2018, e-
waybills utilization rate
reached 99.6% throughout
the entire network
E-Waybills
• Reusable canvas packing bags
that can last for 4 to 6 months
are widely used throughout
sorting hubs for parcel
aggregation
Environment-Friendly Packing bags
• Biodegradable packing bags use
material that can be fully
disintegrated creating less impact
on environment
High-Capacity Trailer Trucks
• Increase use of high
capacity trailer trucks with
better fuel efficiency,
reducing fuel consumption
by ~55% and emissions by
~70% per parcel
Note：1. ESG data as of fiscal year end of 2018; full 2018 ESG report can be downloaded from http://ir.zto.com;2019 ESG report will be issued in June
• 12 to 14 cubic-meter electric
vans that can carry up to
3,000 packages are frequently
used for pick-up and delivery
achieving a “green last-mile
delivery”
Environmental
Protection
Initiatives
~100x longer
Useful life than
traditional disposable
bags
~3 million biodegradable bags were
circulated across our
major sorting hubs
in 2018
~40,000tons less CO₂
emissions by a fleet of 2,800
high capacity vehicles
or equivalent to
CO₂ produced
by ~8,000passenger cars
or CO₂ absorbed by
~400,000 trees
~50,000 tons of
paper saved
in 2018
with e-waybill vs. paper
waybill on 8.5 billion
parcels
equivalent to saving
150,000 cubic
meters of timber
in 2018
Cruising range of
70kmper charge
High delivery
capacity with
minimal
pollution
14
Code of Business Conduct and Ethics2
Sustainability Through Continuous ESG Practices1 (Cont’d)
Supporting Social Responsibility Stringent Corporate Governance
• Job Creation Create diverse and
specialized employment
opportunities across China.
In 2018 we added more than
1000 outlets, which then
hired more than 10,000 local
employees
Strict internal control
• Rural Markets Revival Applying “Internet +” concept
and launched an agriculture-
focused e-commerce platform,
bringing agriculture products to
rural population through priority
services such as “fresh
delivery” and “time-definite
delivery”
• Good Citizenship Advocacy
ZTO offered
assistance
during the
natural
disasters
Double Ninth
Festival: love
and respect
our elders
ZTO employees
participated in the “2018
International Volunteer
Day” sponsored by the
Ethics Committee
• Board of Directors has clear duties pertaining to corporate
governance related issues such as:
✓ review periodically the corporate governance principles to
ensure appropriateness, and propose changes if needed
✓ advise the board regarding significant developments in the
law and practice of corporate governance; and
✓ consider any other corporate governance issues that may
arise
• 5 independent directors providing objective oversight
In October 2016, our board of directors adopted a code of
business conduct and ethics that applies to everyone in ZTO
• Designed to deter misconduct and to promote:
- Compliance with applicable laws, rules and regulations
- Honest and ethical conduct, including the ethical
handling of conflicts of interests
- Transparent, accurate, timely and clear public
disclosures in reports and documents
- Confronting or whistle blowing of violations of the Code
- Clear accountability or punishment for violations
Note：1. ESG data as of fiscal year end of 2018; full 2018 ESG report can be downloaded from http://ir.zto.com; 2019 ESG report will be issued in June
2. A copy of code of business conduct can be downloaded from https://www.sec.gov/Archives/edgar/data/1677250/000104746916015850/a2229567zex-99_1.htm
Society &
Corporate
Governance
15
Sustainable R&D capabilities enabling end-to-end
digitization of processes and user experience
• In-house R&D capability with
over 1,200 tech. talents
− 132 software copyrights and
13 patent as of 1Q 2020
• Advanced technologies e.g.
facial recognition & machine
learning
• Proprietary AI algorithm for
addresses recognition,
codification and location-
based computing
• Deployed automatic sorting
equipment with integrated
embedded sensory system
to record weight and size
• Real time data synchronized
at centralized data repository
• Connecting all users
through digital devices, mobile
apps and desktop suits:
− Pickup & Delivery
personnel
− Network partners & outlets
− Vehicles and drivers
− Senders & recipients
• Customer-centric data-driven
open platform enabling
operational ease & fair
allocation of profits, e.g.:
− For network partners:
proprietary SaaS customized
with data analytics against
best practice benchmark
− For couriers: transparent
pickup & delivery fee, verified
for competitiveness
Integrated
IT R&D
Platform
Connectivity & Visibility Automation & AI Solution
Progressive & Transformative Openness & Empowerment
16
Our Strong Operational Efficiency and Cost Leadership
Notes:
1. Sum of cost of revenues and total operating expenses of the applicable period divided by total parcel volume during the same period
2. Excluding COE business which was acquired by company in 4Q 2017
Expansion and Automation of Sorting Hubs
• 90 sorting hubs, of which 81 are self operated
• 265 sets of automated sorting equipment
Self-owned Line-haul Fleet
• Approximately 6,800 self-owned vehicles with
approximately 5,000 high capacity 15-17 meter
trailer trucks
• Increase in the use of cost efficient, high
capacity, self-owned line-haul fleet
Centralized Route Optimization
• Prioritize efficiency of the entire network
• Centralized line-haul route planning by HQ
Waybill Digitization and Technology Focus
• Digital waybill adoption rate 99.9% in 1Q2020
• Increased investment in technology and data
initiatives
Continued Operational Improvements
Unit cost (RMB per parcel)
Significant Cost Productivity
IT S
up
po
rt
1.46
1.41
2017 2018 2019
Decline
3%
1.27
10%
Decline
(1)(2)
17
1Q 2020 Key Highlights
Continuous Profitability Significant Scale
7,700+Line-haul Vehicles2
Notes:
1. Average industry parcel volume growth rate for 1Q 2020 according to State Post Bureau
2. Includes 6,800 self-owned trucks (an increase from 6,450 as of Dec 31, 2019) among which 5,000+ were high capacity 15-17 meter long trucks
3. Includes 81 self-operated sorting hubs and 9 sorting hubs operated by our network partners
~30,000Pickup/Delivery
Outlets
90Sorting Hubs3
2,374m parcel volume
+4.9% higher than
industry growth of 3.2%1
18.9% market share
RMB3,916m revenue,
-14.4%
RMB372moperating profit,
-51.0%
RMB635mAdjusted net income,
-34.3%,
with margin rate of
16.2%
RMB0.48basic earnings per ADS,
-44.8%
RMB371mnet income,
-45.6%,
with net margin rate of
9.5%
Stable Operations
18
Achieved Volume Growth despite Pandemic
Parcel Volume Total Revenue
Quarterly Parcel Volume Quarterly Revenue
(RMB million)(Parcel volume in millions)
(RMB million)(Parcel volume in millions)
Year-over Year Growth Year-over Year Growth
6,219
8,524
12,121
2017 2018 2019
37%YoY
Growth
42%
YoY
Growth
13,060
17,604
22,110
2017 2018 2019
35%YoY
Growth
26%YoY
Growth
1,599
2,116 2,096
2,714
2,264
3,107 3,058
3,692
2,374
Q1 2018Q2 2018Q3 2018Q4 2018Q1 2019Q2 2019Q3 2019Q4 2019Q1 2020
36% 42% 37% 35% 42%
3,544 4,198 4,235
5,628
4,574
5,424 5,266
6,847
3,916
Q1 2018Q2 2018Q3 2018Q4 2018Q1 2019Q2 2019Q3 2019Q4 2019Q1 2020
36% 35% 30% 29%47% 29%46% 24%41%36% 22%5% -14%
19
Stable Profitability and Healthy Margins
Income from Operations and Margin Net Income and Margin
Notes：1. Adjusted EBITDA is a non-GAAP financial measure, which is defined as net income before depreciation, amortization, interest expenses and income tax expenses, and further adjusted to exclude (i)
shared-based compensation expense; (ii) gain on disposal of equity investees, (iii) impairment of equity investments and (iv) unrealized gain from investment in equity investee
2. Adjusted net income is a non-GAAP financial measure, which is defined as net income before (i) share-based compensation expense, (ii) gain on disposal of equity investees and (iii) impairment of
equity investments and (iv) unrealized gain from investment in equity investee
Year-over-Year Growth
698
1,189 1,092
1,353
760
1,493 1,401
1,810
372
19.7%
28.3%25.8%
24.0%
16.6%
27.5% 26.6% 26.4%
9.5%
Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020
Operating profit Operating margin %
1,099
1,520 1,473 1,766
1,441
1,963 1,887
2,344
1,173
31.0%
36.2% 34.8%31.4% 31.5%
36.2% 35.8% 34.2%
30.0%
Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020
Adjusted EBITDA Adjusted EBITDA Margin %
757
1,096 1,058 1,290
966
1,376 1,3181,632
635
21.4%
26.1% 25.0%
22.9% 21.1%
25.4% 25.0%23.8%
16.2%
Q1 2018Q2 2018Q3 2018Q4 2018Q1 2019Q2 2019Q3 2019Q4 2019Q1 2020
Adjusted net income Adjusted net income margin %
557
1,492
1,059 1,279
682
1,365 1,308
2,317
371
15.7%
35.5%
25.0% 22.7%
14.9%
25.2% 24.8%
33.8%
9.5%
Q1 2018Q2 2018Q3 2018Q4 2018Q1 2019Q2 2019Q3 2019Q4 2019Q1 2020
Net Profit Net Profit margin %
Adjusted Net Income2 and Margin
Year-over-Year Growth
Year-over-Year Growth Year-over-Year Growth
26%
6% 29% 16% 10% 9% 26% 28% 11% 48% 5% 22%
37% 38% 32% 24% 28% 51% 50% 45% 2% 28% 25%
Adjusted EBITDA1 and Margin
34% 108% -9% 23% 81%
-19%31% 29% 33% 27%
-51% -46%
-34%
(RMB million) (RMB million)
(RMB million) (RMB million)
20
0.74 0.60 0.65 0.72 0.70 0.55 0.58 0.65 0.55
0.430.33 0.37 0.38 0.39
0.31 0.32 0.35 0.41
0.06
0.060.06 0.06 0.05
0.05 0.050.04 0.03
0.17
0.170.19 0.2 0.19
0.16 0.160.20 0.20
0.18
0.140.13
0.14 0.13
0.11 0.090.09 0.12
Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020
Line-Haul Transportation Cost Sorting Hub Cost
Cost of Accessories Sold Other Costs
Freight Forwarding Cost
Cost Efficiencies and Productivity
Cost of Revenues per Parcel1 Key Observations on 1Q 2020 Results
• Line-haul transportation cost –
✓ Higher usage of self-owned vehicles with increasing number of higher-
capacity trailer trucks
✓ National toll-free policy since mid-February
✓ Decreased domestic diesel price due to decline in global oil demand
triggered by the COVID-19 outbreak
• Sorting hub cost–
✓ Increased labor and depreciation & amortization costs
✓ First two months parcel volume declined, fixed labor costs without
scale leverage
• Cost of accessories sold per parcel –
✓ Increased usage of lower-cost single-sheet digital waybill
• Gross margin decrease due to (i) weak volume growth, (ii) increased
subsidies due to competition and COVID-19 outbreak
Cost of Revenues - Breakdown
1,184 1,272 1,354 1,948 1,594 1,696 1,783
2,393
1,297
686 702 766
1043891 954 978
1,286
96689 126 119
158
120 156 138
130
74270 352 388
543
427504 504
726
472284288 282
385
283345 265
316
288
Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020
Line-Haul Transportation Cost Sorting Hub Cost
Cost of Accessories Sold Other Costs
Freight Forwarding Cost
(RMB million)
Note：1. Cost of revenues per parcel is calculated based on costs of revenues divided by the number of parcels handled in a given quarter
(RMB)
Gross Profit and Margin
1,032
1,457 1,325
1,550 1,260
1,769 1,597
1,996
819
29.1%34.7% 31.3% 27.5% 27.5%
32.6% 30.3% 29.2%20.9%
Q1 2018 Q2 2018 Q3 2018 Q4 2018 Q1 2019 Q2 2019 Q3 2019 Q4 2019 Q1 2020
Gross Profit Gross Margin
(RMB million)
21
Abundant Cash Reserves and Continued Investment in
Capacity Expansion
Operating Cash Flow Capital Expenditure Cash and Cash Equivalent2
(RMB million)(RMB million) (RMB million)
Note：1. Operating cash flow declined mainly due to (i) RMB310.7 million decrease in net profit, and (ii) 209.1 million increase in accounts receivables related to qualified network
partners who were granted extended payment terms for transit fees during COVID-19 outbreak
2. Including cash and cash equivalents, restricted cash and short-term investments
3. Excluding RMB1.06bn cash on deposits maturing in one year or longer
43%Growth
31%Growth
88%
Growth72%Decline
4,404
6,304
663
178
2018 2019 Q1 2019 Q1 2020
3,324
4,636
822 1,020
657
591
100
717
2018 2019 Q1 2019 Q1 2020
Purchases of Land Use Rights
Purchases of Property,Equipment and Vehicles
5,226
1,737
922
3,981
4,623 5,270 6,092
5,020
0.4 7.2
0.1
21
13,60011,113
11,287
10,117
2018 2019 Q1 2019 Q1 2020
Cash and cash equivalents
Restricted cash
Short-term investments
18,223
16,39117,380
15,1593
13%Decline
10%Decline
1
22
Note:
1. Excluding freight forwarding business
2. Numbers may not add up due to rounding
Per Parcel Unit Economics
0.08
0.11 0.11
0.07
0.100.09
0.060.05
0.08
0
0.04
0.08
0.12
0.16
0.2
Q12018
Q22018
Q32018
Q42018
Q12019
Q22019
Q32019
Q42019
Q12020
Total Operating expense excluding SBC (RMB/Unit)
0.56 0.570.52 0.50
0.46 0.47 0.460.49
0.27
0
0.2
0.4
0.6
Q12018
Q22018
Q32018
Q42018
Q12019
Q22019
Q32019
Q42019
Q12020
Non GAAP Operating Profit (RMB/Unit)
2.03 1.84 1.88 1.93 1.89
1.63 1.631.77
1.52
0.00
0.60
1.20
1.80
2.40
Q12018
Q22018
Q32018
Q42018
Q12019
Q22019
Q32019
Q42019
Q12020
ASP1 (RMB/Unit)
1.391.16 1.25
1.36 1.34
1.07 1.111.23 1.18
0.00
0.60
1.20
1.80
2.40
Q12018
Q2018
Q3018
Q42018
Q12019
Q22019
Q32019
Q42019
Q12020
Unit Cost of Revenue1（RMB/Unit)
0.470.52 0.51 0.48
0.43 0.44 0.43 0.44
0.27
0.00
0.20
0.40
0.60
0.80
Q12018
Q22018
Q32018
Q42018
Q12019
Q22019
Q32019
Q42019
Q12020
Non GAAP Net Profit (RMB/Unit）
0.69 0.72 0.70.65 0.64 0.63 0.62 0.63
0.49
0
0.2
0.4
0.6
0.8
Q12018
Q22018
Q32018
Q42018
Q12019
Q22019
Q32019
Q42019
Q12020
Adjusted EBITDA (RMB/Unit）
23
Reconciliation of GAAP to Adjusted / Non-GAAP Measures
Note: Numbers may not add up due to rounding
For the Three Months Ended
Mar 31, 2019 Mar 31, 2020
Adjusted EBITDA RMB million RMB million
Net Income 682 371
Add: Depreciation 271 393
Add: Amortization 11 16
Add: Interest Expenses - 0.3
Add: Income Tax Expenses 192 130
EBITDA 1,156 909
Add: Share-based Compensation Expense 284 264
Impairment of investment in equity investee - -
Less: Gain on disposal of equity investees and subsidiary, net
of income taxes-0.5 -
Unrealized gain from investment in equity investee -
Adjusted EBITDA 1,441 1,173
Adjusted EBITDA margin 31.5% 30.0%
Adjusted Net Income
Net Income 682 371
Add: Share-based Compensation Expense 284 264
Impairment of investment in equity investee - -
Less: Gain on disposal of equity investees and subsidiary, net
of income taxes-0.5 -
Unrealized gain from investment in equity investee
Adjusted Net Income 966 635
Adjusted Net Margin 21.1% 16.2%
24
Reconciliation of GAAP to Adjusted / Non-GAAP Measures
Note: Numbers may not add up due to rounding
Mar 31, Jun 30, Sep 30, Dec 31, Mar 31, Jun 30, Sep 30, Dec 31, Mar 31, Jun 30, Sep 30, Dec 31, Mar31,
2017 2017 2017 2017 2018 2018 2018 2018 2019 2019 2019 2019 2020
Adjusted EBITDA RMB ‘000 RMB ‘000 RMB ‘000 RMB ‘000 RMB ‘000 RMB ‘000 RMB ‘000 RMB ‘000 RMB ‘000 RMB ‘000 RMB ‘000 RMB ‘000 RMB ‘000
Net Income 502,870 716,923 717,230 1,221,874 557,455 1,492,227 1,059,377 1,278,854 681,647 1,365,095 1,307,681 2,316,844 370,973
Add: Depreciation 122,011 127,083 138,757 135,002 176,197 186,200 202,669 243,940 271,423 283,409 288,818 366,459 392,580
Add: Amortization 7,595 8,702 8,455 12,760 10,670 12,693 11,709 9,641 11,293 14,676 13,882 14,606 15,648
Add: Interest Expenses 5,708 5,029 2,479 2,452 773 3 4 - - - - - 291
Add: Income Tax Expenses 166,609 233,323 237,670 8,759 154,280 350,858 201,355 222,639 191,858 288,803 266,297 331,337 129,772
EBITDA 804,793 1,091,060 1,104,591 1,380,847 899,375 2,041,981 1,475,114 1,755,074 1,156,221 1,951,983 1,876,678 3,029,246 909,264
Add: Share-based
Compensation Expense251 13,492 13,492 13,492 199,744 27,983 10,876 10,876 284,264 10,800 10,800 10,800 264,154
Add: Impairment of the
investments- - - 30,000
- - -- - - - 56,026 -
Less: Gain on Deemed Disposal
of Equity Method Investments - - - - -549,733 12,904 - -529 - - -2,330 -
Unrealized gain from investment
in equity investee - - - - - - - - - - -754,468 -
Adjusted EBITDA 805,044 1,104,552 1,118,083 1,424,339 1,099,119 1,520,231 1,473,086 1,765,950 1,441,014 1,962,783 1,887,478 2,343,934 1,173,418
Adjusted EBITDA margin 30.77% 37.17% 35.57% 32.89% 31.01% 36.21% 34.79% 31.38% 31.50% 36.19% 35.84% 34.24% 30.00%
Adjusted Net Income RMB ‘000 RMB ‘000 RMB ‘000 RMB ‘000 RMB ‘000 RMB ‘000 RMB ‘000 RMB ‘000 RMB ‘000 RMB ‘000 RMB ‘000 RMB ‘000 RMB ‘000
Net Income 502,870 716,923 717,230 1,221,874 557,455 1,492,227 1,059,377 1,278,854 681,647 1,365,095 1,307,681 2,316,844 370,973
Add: Share-based
Compensation Expense251 13,492 13,492 13,492 199,744 27,983 10,876 10,876 284,264 10,800 10,800 10,800 264,154
Add: Impairment of the
investments- - - 30,000
- - -- - - - 56,026 -
Less: Gain on Deemed Disposal
of Equity Method Investments - - - - -424,520 11,756 - -529 - - -2,330 -
Unrealized gain from investment
in equity investee - - - - - - - - - - -754,468 -
Adjusted Net Income 503,121 730,415 730,722 1,265,366 757,199 1,095,689 1,058,497 1,289,730 966,440 1,375,895 1,318,481 1,631,532 635,127
Adjusted Net Margin 19.24% 24.58% 23.25% 29.22% 21.36% 26.10% 25.00% 22.92% 21.13% 25.37% 25.04% 23.83% 16.22%
