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Your Complex Business, Simplified ZY CONNECT OVERVIEW

About ZY ConnectWe’re not called ZY Connect for nothing. ZY Connect specializes in designing and implementing

business management strategies and solutions that help companies stay connected – across the

enterprise and between departments, teams and people. We develop and implement strategies and

workflows that save time, freeing companies to reinforce valuable connections with customers,

vendors and business partners.

More than just strategy and advice, our solutions include proven customer relationship management

(CRM) and enterprise application integration (EAI) capabilities. We integrate and consolidate data

sources for streamlined communication channels, support advanced analysis of actionable information,

and automate key business operations, such as financial management, inventory control, and customer

communications functions.

Our Team

Since 1997, ZY Connect has helped companies develop business management solutions that

improve productivity and efficiency with actionable, real-time information. Our experienced Microsoft-

certified professionals integrate an extensive knowledge of enterprise-grade applications with years of

real-world experience, allowing us to meet a wide range of business needs.

From planning to implementation, the ZY Connect team is able to support clients in all stages of their

business process initiative.

Why ZY?Information is power, and at ZY Connect, we help companies harness information to become more

effective, profitable organizations. We go beyond our clients’ immediate challenges and provide reliable

solutions that address long- and short-term goals while delivering continuing value.

• Customer Relationship Management

• CRM Mobile Solutions

• Business Collaboration Solutions

• Integration Solutions

• Automation Solutions

• Web-Based Applications

SOLUTIONS OFFERED:


900 West IL Route 22 , Suite 140, Lake Zurich, IL 60047 847.242.7000 telephone www.zysolutions.com/zyconnect

©2011 ZY Solutions Corporation. All Rights Reserved.


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Key account informa-

tion is communicated

throughout the

organization for

seamless customer

relations from all

aspects of our busi-

ness. ZY Connect’s

team has been help-

ful and professional.

Their knowledge

base is strong and

the commitment to

customer satisfaction

has been excellent.

Erik Brainard, PresidentAnritsu Industrial Solutions USA

Real-World Business Insight

Because there’s no such thing as a one-size-fits-all product in the business world – at least none that

work – we integrate real-world experience with current industry best practices to design solutions

customized to meet our clients’ needs. We help companies navigate today’s complex technology

choices and make the right decisions for improved business performance.

Collaborative Discovery Process

Our discovery process focuses on listening to the people who know your business best – your users.

Only then can we develop the right solutions to meet your users’ needs and your company’s business

goals, delivering immediate results and helping ensure long-term success.

Unparalleled Support

Adopting a new solution can pose unique challenges. That’s why we help companies make the most of

their technology investment by providing targeted end-user training and ongoing white-glove

support. Like you, we’re in it for the long haul – our long-term relationships with clients ensure every

implementation is successful and sustainable.

Customer Relationship Management Solutions Businesses today need more effective ways to start and build relationships if they are to gain a

competitive advantage. Our CRM solutions will help identify new opportunities, improve customer

loyalty, enhance communication channels, manage internal processes, and share information

throughout your company. Become more agile and responsive than your competition by leveraging a

solution that allows you to provide unparalleled service and support to your network of business

contacts while you capitalize on sales opportunities.

Microsoft Dynamics CRM

With Microsoft Dynamics CRM, you can quickly centralize customer information, increase customer

satisfaction and loyalty, streamline business processes, and optimize your marketing campaigns and

promotions with a solution that offers unmatched user adoption, convenience, and business productiv-

ity. As a managed Microsoft Silver Partner with a specific competency designation for Microsoft

Dynamics CRM, we have been recognized as an industry leader in providing premise-based and online

implementations of Microsoft CRM, as well as mobile solutions that work with Microsoft CRM.

Solutions Designed to Meet Your Users’ Needs

At ZY Connect, we believe the best solutions are those designed to meet specific challenges. That is why

we work with our clients to customize a new or existing CRM environment to improve workflows and




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Consummate profes-

sionals dedicated to

our complete satis-

faction, their team

has provided every-

thing, from initial

setup and employee

training to ongoing

support. Thanks to

ZY Connect, we are

servicing customers,

tapping into new

revenue sources, and

closing sales faster

and better than

ever before.Camillo Santomero, President

Guard Hill Holdings

processes based on their needs. Working with you, we will create a rich experience to support the

evolving needs of your users and set a foundation for business growth. And because Microsoft

Dynamics CRM works seamlessly with Microsoft Outlook and Microsoft Office productivity tools, your

field, sales, marketing, and customer service professionals will have a consistent and familiar experience

that ensures success.

Mobile CRM SolutionsBusiness today isn’t confined to traditional offices – it’s conducted in planes, trains and automobiles,

and virtually around the clock – it’s 9 a.m. somewhere, after all. Mobile computing is a given, which

makes mobile CRM solutions a necessity. At ZY Connect, we can empower your users with unparalleled

management tools that reduce communication delays and increase efficiency.

Stay Connected – Anywhere, Anytime

Our mobile solutions extend CRM to the field, allowing your employees to manage information

anywhere, on any device. We have partnered with CWR Mobility, the leading provider of mobile CRM

solutions, to give our customers today’s best mobile CRM solutions. CWR Mobile CRM is the best-

in-class mobility solution for Microsoft Dynamics CRM 2011, making field sales, service and marketing

professionals more effective and efficient – and allowing them to get and stay closer to customers. With

powerful features for users, flexible benefits for IT and unparalleled value for management, it’s the only

mobile CRM solution that truly meets the needs of agile, customer-focused companies.

Extend Mobility to Other Business Applications

ZY Connect can help extend mobility throughout your

business. We provide access and on-the-go manage-

ment to operational systems information, ensuring

key users will always have the right information at the

right time. No longer will your operational and

warehouse personnel be confined to an office desk.

Let us help you design and implement an invaluable

mobile experience for your users that will help you

better manage your business and bring enhanced

efficiency throughout your organization.




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“

What was a surprise

for me, beyond the

technical expertise,

was the assistance ZY

provided in planning

and implementing

best practice sales

process and work-

flows, which, in turn,

allowed us to maxi-

mize sales force

efficiency.

Marc LawrenceCOO, Lawrence Foods

Collaboration Solutions Today’s business environment means companies need to outperform their competition while

doing more with less. ZY Connect is dedicated to helping you transform your business, maximizing

collaboration with best-in-class solutions that improve productivity, increase efficiency and reduce

internal communication delays.

Centralize Communication to Increase Productivity Workplace productivity depends on people having real-time access to information and the

ability to collaborate. Give your users consistent and secure solutions, and you’ll position your company

for continued growth and success. ZY Connect delivers and implements the tools that foster new,

collaborative environments. With a single, scalable collaboration solution designed solely for you,

your users can work together more productively, take action faster, and access the tools that drive

better business decisions.

Microsoft SharePoint

SharePoint collaboration software allows your

company to meet evolving user needs with cost-

effective solutions tailored to specific business

processes. SharePoint facilitates communication by

providing a central place to share information,

manage documents, and publish reports, resulting in

increased productivity and more efficient operations.

What’s more, users can get up to speed quickly thanks

to a familiar and fully integrated Microsoft Office

suite. By consolidating solutions on a SharePoint website, portal or application, you can reduce

management and training costs, enhance collaboration and improve productivity while ensuring that

company resources are secured, regardless of a user’s physical location or device.

Web-Based ApplicationsFunctionality is an important element in the operational success of any website or software program;

however, the presentation is what grabs attention and keeps your audience’s interest. ZY Connect and

ZY Media bring together the experience and expertise to ensure an interactive, visually appealing, and

streamlined user experience.

Content Management Solutions

Are you looking to implement an Intranet or public-facing website that not only fulfills your needs

today, but offers flexibility as your business grows? Our content management solutions allow your

organization to take control of your web presence and manage internal documents, marketing efforts,




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ZY Connect has

demonstrated a

systematic approach

to our problems, and

provided a strong

architecture that will

service us for some

time to come. They

met every expecta-

tion, and we are

pleased with the

results from our

relationship with

ZY Connect.

Jeff Grahn Director of eBusiness, Stepan Company

social media and mobile solutions through a centralized location. With our affordable and feature-rich

content management solutions, you can empower non-technical business users to create and manage

messaging through a secure and intuitive user interface. Let us help your organization expand internal

capabilities by leveraging tools that simplify changes and ensure corporate brand consistency.

eCommerce SolutionsBy combining proven technologies and today’s best practices,

ZY Connect can deliver the strategic guidance and knowledge

you need to make your eCommerce initiative a success. Our

team has over 14 years’ experience with industry-standard

eCommerce technologies, including electronic data inter-

change (EDI), web-based product catalogs, and web-based

product and service sales for retail and business-to-business

clients. Drive revenue growth and increase customer

satisfaction with an eCommerce solution seamlessly

integrated into your existing operational applications.

Integration Solutions In today’s competitive marketplace, companies need complete visibility into business operations and

access to actionable data – data that unfortunately often resides on separate systems throughout an

enterprise. From business intelligence to supply chain and customer relationship management

solutions, the experts at ZY Connect can design scalable solutions that allow your company to

integrate and consolidate any number of data sources, providing real-time access to critical

information, when and how you need it.

Cross Platform Integration

In order to support the growing demands of today’s marketplace, enterprise organizations support

their operations with complex systems and applications, including ERP systems and financial, supply

chain management, CRM, and HR applications. Years of real-world experience have given our specialists

the knowledge and skills to streamline communication channels between diverse information systems

and applications, such as ERP and CRM solutions, allowing businesses to become more agile in an

evolving market. It’s a process that can start small, with joint strategy sessions helping restructure work-

flows and establishing a foundation for future development and phased-in improvements.

Our proven process begins by designing a technology roadmap for your data integration

initiative based on current needs and long-term objectives. We will work with your team to seamlessly

integrate these systems and ensure enterprise information is continuously accessible to customers,

vendors and business partners. Through EDI and middleware or message bus solutions, we efficiently

integrate disparate and legacy systems to increase responsiveness, improve internal processes, and

reduce costs, all while maintaining the integrity of the supporting data sources. No more manual data




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We’re a small

organization faced

with the challenge of

becoming a more

efficient organization.

ZY listened to us,

asked questions

about our goals and

then worked with us

on multiple projects

to increase our

efficiency.

Don McNultyPresident, Riken of America Inc.

entry, no need for unnecessary paper trails, and no more data inconsistencies. One version of the truth

– easily accessed by those who need it – means streamlined operations, enhanced responsiveness and

more opportunity for growth, every day.

Automation Solutions Are you looking to eliminate manual processes to reduce errors, improve efficiency, and optimize

performance? At ZY Connect, our automation solutions can effectively reduce manual processing time

and associated costs, freeing employees to focus on critical business matters, not time-consuming

operations that burn money. And we build with an eye for the future, ensuring your company’s flex

adaptability for years to come.

Automated Application Integration

Our proven automation services reduce the complexity and costs associated with application

integration. We simplify complex environments by developing automated processes that eliminate the

need for costly manual maintenance, allowing you to focus on your business. Whether you need a

secure data gateway to broadcast information to other applications or a point-to-point bridge between

two systems, we can develop the right solution for your specific needs. Let us help your organization

develop a strategic plan that standardizes your operations while consolidating multiple data sources

and formats.

Business Process and Workflow Automation

ZY Connect’s business process management and work-

flow automation solutions help companies respond

quickly to a fast-paced business environment and stay

ahead of the competition. We automate processes,

significantly increasing employee efficiency by reducing

complexity and streamlining workflows. Our flexible

solutions reduce the risk of performance challenges

and downtime and allow complete visibility into your

operations. No matter the size or scope, our solutions

are scalable for large or small deployments and will be

tailored to meet your specific business needs.




“ “

We looked at several

options out there,

and the solution

ZY presented was

the best value for our

investment - and it

exceeded our

expectations.

Dan Demetzensky Regional Sales Manager, Medo USA

Other Solution Partners

At ZY Connect, we are dedicated to providing our clients with proven solutions designed to increase

performance and productivity. We have formed strategic partnerships with industry-recognized

solution providers to enhance your technology investment.

Alert Stratus by Fieldpoint extends Dynamics CRM functionality to provide a complete solution for

organizations that want project management, contract administration, and field service dispatching

included directly within CRM.

Broadlook offers intuitive research solutions for Dynamics CRM that automatically pull in real-time and

business-ready information from the internet for sales and marketing, business development, and

recruitment.

CoreMotives develops advanced email marketing automation and lead generation software solutions

that enable users to detect, track and target potential customers within the Microsoft Dynamics CRM

environment.

Ektron is a leading provider of web software solutions focused on content management, social business,

marketing optimization and mobility - all designed to improve efficiency, drive revenue growth and

build customer loyalty.

About ZY SolutionsZY Solutions is an information technology and multimedia consulting company that specializes in

innovative solutions that allow businesses to quickly gain insight into operations, automate processes,

build relationships, generate growth, and develop new capabilities. By offering professional interactive

media services, paired with best-in-class technical expertise and support, we can deliver focused

strategic solutions from design to execution.

Contact ZY Solutions at 847.242.7000 to find out how our team of experienced professionals can

help you make the most of your business process initiatives.