© 2006 ibm corporation ® © 2007 ibm corporation tivoli business service manager v4.1.0 clayton...
TRANSCRIPT
© 2006 IBM Corporation
®
© 2007 IBM Corporation
Tivoli Business Service Manager v4.1.0
Clayton ChingMarket Management, Business Service [email protected]
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IBM Software Group | Tivoli software
2
Agenda
– What is Business Service Management?
– What is TBSM 4.1?
– Why Sell?
– Who to sell to?
– The value of BSM and TBSM
– Competitors
– More Information
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3
Service Management requires a closed-loop approach
What’s happening with the
infrastructure?
How does this relate to the
business service?
What actions do we take to correct the
problems?
Service Management PlatformService Management Platform
Event Management
Business ServiceVisualization
ProcessAutomation
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Operating
SystemsApplications
ERP systems
TS
OM
. T
IM,
TA
M,I
SS
Netview z/OS
ITCAM
Server, Systems, & ApplicationAvailability & Performance Management
ITM
Mainframe Distributed
Pro
be
sAd
dit
ion
al
KP
I &
Bu
sin
es
s S
up
po
rt D
ata
Change and Process ManagementChange and Process Management
Business Service ManagementBusiness Service Management
• Common PortalCommon Portal• Linked IntegrationLinked Integration• ReportingReporting• Historical ReportingHistorical Reporting
Tivoli Integrated Tivoli Integrated PortalPortal
CCMDB
Process Managers
TADDM
Wire-line Networks Wireless Networks
OMEGAMON
Middleware
Resource Metrics & Enterprise Warehousing Service Provider Network Warehousing
Network Availability andPerformance Management
Topology RCA
PrecisionNetwork Assure
Proviso
Wired Perf. Wireless Perf.
Omnibus – Event Consolidation & Correlation
Impact – Advanced Event & Data Correlation
Performance AnalyticsSLA for TEP Service Assure
Analytics SubSystem
Service DashboardService Dashboard
TBSM
TSLA
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What is BSM?
Managing by Service - Not by IT Infrastructure
Run your IT like a Business
Prioritize IT according to Business Impacts
IT in Business TermsIT in Business Terms
Aligning IT with Business
BSM is not a Product
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BSM is a journey and must incorporate the people, process and technology
and information that support the business.
Key Thought
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© 2007 IBM Corporation
Business Service Management
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What is a Business Service?
Traditional understanding:
A customer, partner or user facing business application.
– Examples: SAP, Seibel, Oracle, Microsoft Exchange
Business Service defined:
A business service is any customer, partner or user facing group of applications, middleware, security, storage, networks and other supporting infrastructure that come together to enable a comprehensive, end-to-end business process, transaction, or exchange of information.
Examples: Online banking, e-commerce, credit card processing
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Single Effective Management Interface: Business Dashboard
Service Status Indicators
Third Party Data
Domain Status Indicators
Realtime & Historical Reports
Realtime Business Indicators
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© 2007 IBM Corporation
Business Metrics vs. IT Metrics
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What are KPIs?
KPIs (Key Performance Indicators) are Operational, Line of Business, and financial metrics that reflect the strategic performance of an organization
Sample KPIs: Banking Transactions, Medical Record Lookups, processed orders, failed transactions, transaction response time
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KPIs by Industry (sample)
Great location on industry specific KPIs:http://w3-03.ibm.com/sales/compass/industry/lc/custbusvalqv.nsf/Content/85257067%3A00573A45
Retail Financial Services- Teller, ATM, Retail Banking Transactions completed- Avg. Response Time by Transaction Type- Failed Transactions- Revenue from transactions- Operational Penalty for application downtime and severe performance degradation
Equities Trading- Transactions completed online- Transactions passed to trading floor- Online trading application performance- Online trading application availability
Auto Manufacturing Sales- Dealer Application Availability- Orders processed- Failed & reprocessed orders- Order processing time when circuit utilization high.
Video Publishing- Number of videos purchased by retailers- ‘Order processing’ application availability- Partner network circuit availability- Failed & reprocessed orders
ASPs (service hosting)- Active Users per application instance by Customer SLA Type- Failed queries per application instance- Average logged-in time by customer- Average transaction completion time, and comparison to historic metrics under identical loads
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IT Centric KPIs
Email Environment- MB of email processed by server and region
- Internal and external Messages transferred
- Average internal & external email transfer times
- Failed transfers
3 Tier Web Applications
- Breakdown of response times by tier and network
- Response time by tier as percentage of historic averages
- Active Users per application
- Load Balancer sessions
Server Virtualization
LPAR & Virtual Machine Utilization
Physical server or mainframe utilization
Efficiency achieved through virtualization
Virtual Instance and physical device availability
Enterprise Operations
High Severity Tickets per Line Of Business
Line of Business Application Availability
Mean Time To Repair
User experience by line of business vs. historic average
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®
© 2007 IBM Corporation
Delivering BSM
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Service Management
What’s happening with the
infrastructure?
How does this relate to the
business service?
What actions do we take to correct the
problems?
Any Event or Fault from Any Source - ITM,
Omnibus, TEC, ITCAM, OMEGAMON XE, NMS, EMS, Devices, 3rd Party
Infrastructure Events
Real-time Transaction Performance, Service Status, and End-User & Service Experience - (ITCAM portfolio, 3rd Party)
Experience Dependencies
Relationship and Discovery Data – TADDM, CCMDB, MRO Asset,
Inventory, Network Mgmt, BPEL, 3rd Party CMDB
Business Metrics
Business Support Data – Incidents, Call Records,
Billing Data, Process dependencies, Revenue, and Risk Analysis data
Execu
te
Pla
n
Monitor
a
Ana
lyze
ViewsBusiness Views: SLM/SLA, Rev$$, Health, CustomerOperational Views: RCA, Compliance, Impact Analysis, Incident Mgmt.
ActionsImpact Analysis, Task Automation, Config,
Provisioning, Activation, and Orchestration –
TPM, TCM, TIO, Impact
TBSM facilitates the linking IT to the Business
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®
© 2007 IBM Corporation
Tivoli Business Service Manager
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TBSM v4.1 Architecture
TBSMServer
TADDM
TBSM V4 Web-Console
OMNIbusServer
DiscoveryIntegration
IDML
Discovery Flow
NetcoolImpact: for 3rd
partyCMDB, XML
WebServices & others
ITM v6
TivoliData
Warehouse v2.1
Reporting
Netcool Reporter
Historical Reports
TBSM Agent
MOSWOS
Integration
HP OpenView NNM CA Unicenter TNG BMC Patrol NetIQ
TEC ITM v5 ITM v6 OMEGAMON ITCAM
Distributed and z/OS Monitoring
Status Event Flow
IMS CICS DB2 TWS SA/390
ASG BMC CA
ServiceModel
Out-of-box Status Event Mapping
Legend= TBSM V4 installed
OMNIbusGateway
ForTroubleTicket
Probe Library now covers 500+Event Sources – Largest Available
Syslog SNMP v1,2,3 All 3rd Party EMS/NMS
Choice of 9 Server
Platforms
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Business Service ManagementDiscovery Library Adapters z/OS
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BSM Solution – High Level Architecture
Leverage Customer Data:(used to define services,
drive health & compliance, & align IT resources to business
service context)
Event Engine drives component status/health
(OMNIBus – TEC, ITM, Probe feeds)
Customer Resource Data (Inventory, CMDB,
Provisioning Data)
Events Dependencies
Expand to 500+
Data Feeds
RAD
TBSM
Business Data
CMDB
Resource, Application, Network Discovery
statusstatus
structure structure statusstatus
structurestructure
Mainframe resources, (OMEGAMON, 3rd Party
applications)
z/OS
Relationships & Health
ORACLE Postgres
DB2
Incidents, Transactions, Billing, Performance, Process, Compliance
MSSQLMYSQL
Any RDBMS
rulesrules
permissionspermissions
visualizationvisualization
TADDM
Customer Resource Data (Inventory, CMDB,
Provisioning Data)
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BSM Solution for z/OS – Out-of-Box support
TBSM v4.1 will provide support for the following z/OS Data Sources:
– OMEGAMON XE v3.1, v4.1 Agents• OMEGAMON XE Distributed Agents and monitored resources will be discovered by the TMS
Discovery Library Adapter• OMEGAMON XE status event integration will be supported by the OMNIbus EIF Probe. This support
is not agent specific. • TBSM out-of-box configuration provided for discovery and status event flows
– General z/OS Resources• The z/OS Discovery Library Adapter will discover the following z/OS resources and relationships:
– zSeries hardware and z/OS details– Address Space details and relationships– DB2 Subsystem details and relationships– IMS Subsystem details and relationships– MQ Subsystem details and relationships– CICS Region details and relationships– WebSphere Application Server details and relationships
• Status event integration for z/OS discovered resources will be supported by the OMNIbus EIF Probe. • Customers may send their own EIF status events to discovered resources
– Options include NetView for z/OS Event Automation Service and EIF in USS
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Business Component Views• Executives• Business Managers • End Users
TBSM
Operational Component Views• Application Support staff• Help Desk staff• Operations staff
TBSM
Infrastructure Views• Operations staff • Technical Support staff
ITM & OMEGAMON XE
Low level Diagnostics• Technical Support staff• Systems Programmers
OMEGAMON Classic
BSM Solution for z/OS – Alignment with OMEGAMON
TBSM provides value-add to an OMEGAMON XE / DE solution
• Visualize business services and supporting infrastructure from the top down• Integrate IT infrastructure monitoring with the Business service monitoring• Integrate business metrics and status with infrastructure metrics and status from OMEGAMON• Manager of managers – supports a wide variety of data sources for alerts and metrics• Multi-path status propagation for alerts as well as aggregation of business metrics• Integrate with Tivoli Service Level Advisor – combines real-time SLA evaluation with historical trending and analysis
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BSM Solution for z/OS – Alignment with OMEGAMON
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Agenda
IBM Tivoli Business Service Manager V4.1 with z/OS Deep Dive
– Key Features
– z/OS Discovery
– z/OS Service Modeling using Component Registry
– z/OS Status Event Flows
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What is the IBM Discovery Library? … IDML? … Common Data Model?
An XML schema specification, called IDentity Markup Language (IDML*), that includes the definition of the IBM Common Data Model.
– It is a set of specifications, components, and best practices for communicating the discovery of resources and the relationships between resources within the enterprise.
The IBM Discovery Library facilitates a lightweight, common way to share information about discovered resources and relationships through the implementation of IDML
Discovery Library Adapters (DLAs) are written by IBM and others
The discovery library is a specification for communicating the existence The discovery library is a specification for communicating the existence of resources and relationships between authors and readers. of resources and relationships between authors and readers.
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z/OS Discovery Library Adapter
The z/OS DLA runs as a batch job• Manually as required, or via a job scheduler, or via an automation product.
Discovers resources and relationships on z/OS, including:• z/OS, zSeries Hardware, IMS, CICS, DB2, MQ and WebSphere
Produces XML files that comply with the IBM Common Data Model• 39 different classes• 91 different relationship pairs• 228 different class attributes • Possibly thousands of class instances depending on the environment
The XML files are transferred to the Discovery Library File Store, and loaded by various products:
• CCMDB loads the XML files to detect configuration changes• TBSM loads the XML files for dependency relationships and event correlation• Others in future….
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z/OS DLA Books
The z/OS DLA generates multiple XML files as members in a PDSE:• A member called “ZOSBASE” containing Hardware and z/OS details• A member called “ZOSTASK” containing Address Space details• A member per subsystem (DB2, IMS, MQ, CICS, WAS)
The DLA will also generate a “FTP statement deck” that is used in a subsequent FTP step to transfer the XML members to the Discovery Library File Store (DLFS) with the appropriate file name e.g.
PUT IMP1CTL [email protected]
To improve performance the DLA will checksum the books, ignoring the IDML timestamp that is within the book.
• When a new discovery is performed the checksum will be compared and if it is identical to the previous discovery, the book will NOT be replaced or transferred to the DLFS.
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ZOSBASE – zSeries hardware & z/OS details
MQSenderChannel
MQReceiverChannel
IMSSysplexGroup
WebSphere NamedEndPoint
ConfigFile
WebSphereCell
WebSphereNode
Db2Database
Db2Tablespace
DB2DataSharingGroup
IMSTransaction
IMSProgram
IMSDatabase
CICSTransaction
CICSProgram
CICSFile
SystemSpecificCollection
Sysplex
DB2
MQ
WAS
CICS
IMS
Aqua – All attributes we know about the class are populatedYellow – Stub instance for relationships only i.e. enough attributes to satisfy naming rulesClear – Class is not populated in this book.
BindAddress
TcpPort
UDPPort
StorageVolume
IPV4Address
Fqdn
IPInterface
ComputerSystem
StorageSubSystem
AddressSpace
Organization
ZOS
ZVMGuest
LPAR
ZVM
ZSeries CS
Attributes include:Parmlib active member contentsIODF dataset, time, edtLNKLST, APF datasets
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ZOSTASK – Address Space details & relationships
MQSenderChannel
MQReceiverChannel
WebSphere NamedEndPoint
ConfigFile
WebSphereCell
WebSphereNode
Db2Database
Db2Tablespace
IMSTransaction
IMSProgram
IMSDatabase
CICSTransaction
CICSProgram
CICSFile
SystemSpecificCollection
Organization
Sysplex
Aqua – All attributes we know about the class are populatedYellow – Stub instance for relationships only i.e. enough attributes to satisfy naming rulesClear – Class is not populated in this book.
Fqdn
ComputerSystem
BindAddress
TcpPort
UDPPort
StorageVolume
StorageSubSystem
AddressSpace
IPV4Address
Attributes include:Pgm, pgm parmsJobFunctionAllocations
IPInterface
ZOS
IMSSysplexGroup
DB2DataSharingGroup
DB2
MQ
WAS
CICS
IMS
ZVMGuest
LPAR
ZVM
ZSeries CS
Used by TADDM to stitch relationships from Distributed to z/OS Subsystems
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DB2 Subsystem details & relationships – No Data Sharing
MQSenderChannel
MQReceiverChannel
IMSSysplexGroup
WebSphere NamedEndPoint
ConfigFile
WebSphereCell
WebSphereNode
Db2Database
Db2Tablespace
DB2DataSharingGroup
IMSTransaction
IMSProgram
IMSDatabase
CICSTransaction
CICSProgram
CICSFile
SystemSpecificCollection
Organization
Sysplex
DB2
MQ
WAS
CICS
IMS
Aqua – All attributes we know about the class are populatedYellow – Stub instance for relationships only i.e. enough attributes to satisfy naming rulesClear – Class is not populated in this book.
Attributes include:VersionCommand PrefixSysdatabase Max AlteredtsSystablespace Max AlteredtsSystables Max AlteredtsSysindexes Max AlteredtsSyscolumns Max Alteredts
BindAddress
TcpPort
UDPPort
StorageVolume
IPV4Address
Fqdn
IPInterface
ComputerSystem
StorageSubSystem
AddressSpace
ZOS
ZVMGuest
LPAR
ZVM
ZSeries CS
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DB2 Subsystem details & relationships – Data Sharing
MQSenderChannel
MQReceiverChannel
IMSSysplexGroup
WebSphere NamedEndPoint
ConfigFile
WebSphereCell
WebSphereNode
Db2Database
Db2Tablespace
DB2DataSharingGroup
IMSTransaction
IMSProgram
IMSDatabase
CICSTransaction
CICSProgram
CICSFile
SystemSpecificCollection
Organization
Sysplex
DB2
MQ
WAS
CICS
IMS
Aqua – All attributes we know about the class are populatedYellow – Stub instance for relationships only i.e. enough attributes to satisfy naming rulesClear – Class is not populated in this book.
Attributes include:VersionCommand Prefix
Attributes include:VersionCommand PrefixSysdatabase Max AlteredtsSystablespace Max AlteredtsSystables Max AlteredtsSysindexes Max AlteredtsSyscolumns Max Alteredts
BindAddress
TcpPort
UDPPort
StorageVolume
IPV4Address
Fqdn
IPInterface
ComputerSystem
StorageSubSystem
AddressSpace
ZOS
ZVMGuest
LPAR
ZVM
ZSeries CS
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IMS Subsystem details & relationships
MQSenderChannel
MQReceiverChannel
WebSphere NamedEndPoint
ConfigFile
WebSphereCell
WebSphereNode
Db2Database
Db2Tablespace
DB2DataSharingGroup
CICSTransaction
CICSProgram
CICSFile
SystemSpecificCollection
Organization
Sysplex
DB2
MQ
WAS
CICS
Aqua – All attributes we know about the class are populatedYellow – Stub instance for relationships only i.e. enough attributes to satisfy naming rulesClear – Class is not populated in this book.
IMSTransaction
IMSProgram
IMSDatabase
IMSSysplexGroup
IMS
Attributes include:VersionCommand PrefixIMSSubsysTypeTransactionsChecksumProgramsChecksumDatabasesChecksum
BindAddress
TcpPort
UDPPort
StorageVolume
IPV4Address
Fqdn
IPInterface
ComputerSystem
StorageSubSystem
AddressSpace
ZOS
ZVMGuest
LPAR
ZVM
ZSeries CS
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MQ Subsystem details & relationships
IMSSysplexGroup
WebSphere NamedEndPoint
ConfigFile
WebSphereCell
WebSphereNode
Db2Database
Db2Tablespace
DB2DataSharingGroup
IMSTransaction
IMSProgram
IMSDatabase
CICSTransaction
CICSProgram
CICSFile
SystemSpecificCollection
Organization
Sysplex
DB2
WAS
CICS
IMS
Aqua – All attributes we know about the class are populatedYellow – Stub instance for relationships only i.e. enough attributes to satisfy naming rulesClear – Class is not populated in this book.
MQSenderChannel
MQReceiverChannel
MQ
Attributes include:VersionCommand Prefix
TcpPort
UDPPort
StorageVolume
Fqdn
IPInterface
ComputerSystem
StorageSubSystem
AddressSpace
ZOS
IPV4Address
BindAddress
ZVMGuest
LPAR
ZVM
ZSeries CS
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CICS Region details & relationships
MQSenderChannel
MQReceiverChannel
IMSSysplexGroup
WebSphere NamedEndPoint
ConfigFile
WebSphereCell
WebSphereNode
Db2Database
Db2Tablespace
DB2DataSharingGroup
IMSTransaction
IMSProgram
IMSDatabase
SystemSpecificCollection
Organization
Sysplex
WAS
Aqua – All attributes we know about the class are populatedYellow – Stub instance for relationships only i.e. enough attributes to satisfy naming rulesClear – Class is not populated in this book.
DB2
MQ
CICS
IMS
CICSTransaction
CICSProgram
CICSFile
BindAddress
TcpPort
UDPPort
StorageVolume
IPV4Address
Fqdn
IPInterface
ComputerSystem
StorageSubSystem
AddressSpace
Attributes include:VersionTransactionsChecksumProgramsChecksumDatabasesChecksumNetID, ApplidSYSIDNT, GRNAMESIT, SITOverides
ZOS
ZVMGuest
LPAR
ZVM
ZSeries CS
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WebSphere Application Server details & relationships
MQSenderChannel
MQReceiverChannel
IMSSysplexGroup
Db2Database
Db2Tablespace
DB2DataSharingGroup
IMSTransaction
IMSProgram
IMSDatabase
CICSTransaction
CICSProgram
CICSFile
SystemSpecificCollection
Organization
Sysplex
Aqua – All attributes we know about the class are populatedYellow – Stub instance for relationships only i.e. enough attributes to satisfy naming rulesClear – Class is not populated in this book.
ConfigFile
DB2
MQ
CICS
IMS
TcpPort
UDPPort
StorageVolume
Fqdn
IPInterface
StorageSubSystem
AddressSpace
ZOS
WebSphere NamedEndPoint
WebSphereCell
WebSphereNode
WASBindAddress
IPV4Address
ComputerSystem
ZVMGuest
LPAR
ZVM
ZSeries CS
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ZOSALL – Everything that is active in one book
MQSenderChannel
MQReceiverChannel
IMSSysplexGroup
WebSphere NamedEndPoint
ConfigFile
WebSphereCell
WebSphereNode
BindAddress
Db2Database
Db2Tablespace
DB2DataSharingGroup
IMSTransaction
IMSProgram
IMSDatabase
CICSTransaction
CICSProgram
CICSFile
SystemSpecificCollection
Organization
Sysplex
ZVMGuest
LPAR
ZVM
ZSeries CS
TcpPort
UDPPort
DB2
MQ
WAS
CICS
IMS
StorageVolume
IPV4Address
Fqdn
IPInterface
ComputerSystem
StorageSubSystem
AddressSpace
ZOS
Aqua – All attributes we know about the class are populatedYellow – Stub instance for relationships only i.e. enough attributes to satisfy naming rulesClear – Class is not populated in this book.
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How the z/OS DLA works
Strong design focus to be SIMPLE, efficient and accurate
• Anyone with basic access to the z/OS can perform the discovery> Does not require a live agent environment to be installed.> Does not require z/OS, IMS, CICS etc expertise.> Does not require site knowledge e.g. no naming conventions needed
• Runs “out of the box”, but has also various configuration options for greater control.
• Minimal prerequisites
The z/OS DLA uses various z/OS System Services and inspects memory control blocks.
The z/OS DLA does NOT issue z/OS commands in order to avoid possible performance overhead, syslog flooding and security prerequisites.
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Prerequisites
APF authorization of z/OS DLA load module dataset
User running the DLA job has OMVS segment authority
For FULL discovery (a lot is discovered without these):
z/OS User authority to read Parmlib members
WebSphere User authority to read WebSphere configuration HFS files
MQ User authority to issue DISPLAY commands via MQ command interface.
STEPLIB to SCSQANLE and SCSQAUTH datasets if not already in LNKLST
DB2 User authority to query SYSIBM catalog tables
User authority to issue DISPLAY commands via DB2 Instrumentation Facility Interface (IFI).
REXX DB2 interface enabled (Bind DSNREXX)
STEPLIB to SDSNLOAD dataset if not already in LNKLST
APF is a common installation requirement Most users have OMVS segment authority e.g. FTP requires this Systems programmers would normally have this authority MQ and DB2 load module datasets are normally in the LNKLIST DSNREXX Bind is a standard DB2 installation step
Standard Prereqs
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The TMS DLA comes with Tivoli Enterprise Portal Server (TEPS) and discovers:
• All Managed Systems, including ITM and OMEGAMON XE agents• Logical View “collections”• Attributes to enable context sensitive launch into TEP
The z/OS DLA and TMS DLA can be used independently or in conjunction with each other.
• Main strengths of z/OS DLA not covered by TMS DLA> Richer Subsystem Relationship & Attribute discovery> Z Hardware discovery
• Main strengths of TMS DLA not covered by z/OS DLA> Enables context sensitive launch to TEP> Event correlation to ITM & OMEGAMON XE
Tivoli Monitoring Services Discovery Library Adapter
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Questions??