© 2011 at&t intellectual property. all rights reserved. at&t, the at&t logo and all...
TRANSCRIPT
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
AT&T Unified Communications Services
October 12, 2011
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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Safe Harbor Statement
Cautionary Language Concerning Forward-Looking StatementsInformation set forth in this presentation contains financial estimates and other forward-looking statements that are subject to risks and uncertainties, and actual results might differ materially. A discussion of factors that may affect future results is contained in the AT&T filings with the Securities and Exchange Commission. AT&T disclaims any obligation to update and revise statements contained in this presentation based on new information or otherwise.
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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Discussion Topics
• First generationUnified Communications
• Second generation Unified Communications– Technology differences– Business benefits
• AT&T current and upcoming UC offerings
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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You Already Know the First Generation of Unified Communications
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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You Know What It Is….
UC is part of the evolution of IT and telecom into one common set of features and functions that provides a consistent “unified” user interface and experience across multiple devices and media types.
Presence Mobility
Team Collaboration
SocialNetworking
Instant Messaging
EmailUM
Real Time Voice, Web, Video
Conferencing
Voice Calling
UC
A Definition…UC integrates multiple communication tools with presence, behind a single user interface
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
Unified Communications & Collaboration (UCC)
Mobile
Desktop
Client
Integrates multiple communication tools with presence, behind a single user
interface that is accessible from almost any device from virtually anywhere
Presence Mobility
Instant Messaging
EmailUM
Real Time Voice, Web,
Video Conferencing
Voice Calling
UC Laptop
Team Collaboration
SocialNetworking
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© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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You Know Its Business Value…
Improve performance at an enterprise or department level, on a scale beyond what is offered by personal or group UC
Run
Grow
Transform
BusinessValue
Source: Gartner
Immediate / Tangible/ Quantifiable Benefits
Long-term Value For Employees And Customers
DirectROI
Bundle
Revenuecreating
StrategicValue
TacticalValue
ProcessChanging
TCOSupport collaborative and team activity. Improves the effectiveness of workgroups in both planned and ad hoc activities
Collaborative UC
Geared toward personal productivity. Makes individual's tasks easier and more effectively accomplished
Personal UC
Enterprise UC
Synergistic UCUC in one area benefits other
areas.Leverages
investments across
multiple applications.
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
A Second Generationof Unified CommunicationsIs Beginning
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
UC Decision Makers show growing preference for As-a-Service
As-a-service (third-party, shared)
We use a provider to deliver it with its shared infrastructure, which we pay for in a pay-as-you-go model
Base: 547 North American and European Enterprise and UC Decision Makers who work at firms that are piloting, implementing, or expanding UC Source: Forrsights Networks And Telecommunications Survey, Q1 2011, NOTE: Percentages may not total 100 percent due to rounding
Technology delivery preference
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Managed services (on-premise)
We use a provider to manage it, but we own it, and it’s operated at our site
Hosted (third-party, dedicated)
We use a provider to manage it; we own or lease any equipment, and it’s operated in a dedicated environment at the provider’s site
OutsourcedWe use an outsourced provider that manages the entire capability
Self-maintainedWe manage it ourselves (including software licenses, servers, etc.)
Today View Future View
5%
12%
6%
2%
75%
27%
+22%
31%+19%
22%+16%
10% +8%
66%-9%
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
• Customer manages data centre, people and support • Applications delivered as a service from the Cloud
Future State
Going Virtual Cloud Based Communications Delivered “as a Service”
Current State
End-users
Networks
IP Phones SoftPhones
Legacy /TDM Phones
IP PBX Server
LANSwitch
LegacyPBX
Router/Gateway
IP/MPLSNetwork PSTN
Peripheral Servers(Voice Mail, Presence, FMC…)
Benefits: Lower risk, faster & less expensive to get started. Expense rather than capital and support from the provider.
Chat / IM Audio, Web, Video
Conferencing
Calendar
Telephony
Messaging/UM
Presence
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Support
Support
SupportSupport
Support
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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Mobile ApplicationsAre liberating the employee and continue to grow in demand
PC focused, office user• Movement toward non-windows based devices• Individual applications with different functionality
Mobile-centric devices, integrated with wireline networks:• Integrated wireline/wireless solutions, least cost routing• Single Number Reach • Fixed Mobile Convergence • Communication enabled business applications
Future StateCurrent State
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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Technology Differences & BenefitsMultiple Personas
Multiple “personas” on single device instead of multiple devices for each person.
Users: 1 device to carry; Companies: offload device costs.
BenefitDifference
PersonalWork
Incoming Voice or Data to the Mobile Device
Available ServicesFor the Work Identity
Available Servicesfor each of the
Personal Identities
Outgoing Voice or Data from the Mobile Device
Work Identities could also be used to provide different communications rules / services to people on a special list or to support different roles or the role vs. the individual.
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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• Platform for Communication enabled Business Processes (CEBP) instead of closed application
• More intuitive business justifications: Improve time to market, product quality, customer relations,…
Technology Differences & BenefitsCEBP Platform
Mobile Business Applications Integrated with UC, Presence = Mobile CEBP
Benefit
Presence Mobility
Instant Messaging
EmailUM
Real Time Voice, Web,
Video Conferencing
Voice Calling
UC
MMobile Enterprise
Applications Platform
E A P
Single Number ReachFederated Services
Team Collaboration
SocialNetworking
Difference
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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Extending to a Global EcosystemFederating to partners, customers and suppliers
Internally focused • Use limited by individual company firewall• Use limited to individual vendor communities
Federation-enabled, externally focused• Easy, secure access to trusted customers and partners
outside the company firewall• Ability to work across multiple vendors, geographies
Future StateCurrent State
From devices, applications
Network
Microsoft Lync
IBM Sametime
Cisco Jabber
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
AT&T Unified Communications Solutions StrategyDifferent Solutions for Different Customer Needs
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Cloud-based UCaaS
• AT&T desktop and mobile clients, presence, IM, telephony, voice conferencing, web conferencing, video conferencing, UM, fixed-mobile convergence
• Hybrid architecture to enable integration with network-based andon-premises functionality for:– Telephony: IPT, TDM PBX– Integration with on-premises LDAP, Email, Video
• Single point of responsibility• API Platform for UC-enabled business applications• Intercompany collaboration (future)
AT&T Custom, On-PremUC Solutions• Premises-based, customer managed• Strategy & Roadmap Consulting Services• Network Services: MPLS,
SIP Trunking, Mobility, FMC• Multi-Vendor Technology Integration
Services
AT&T Managed / Hosted UC, IPT Services• Dedicated Hosted or Premises-based,
Full Life Cycle• Microsoft – Hosted Lync, Exchange,
SharePoint• Cisco IPT, Unified Communications
(CUCM, CME)• Avaya IPT, Unified Communications
*Service roll out is subject to change, modification or delay.
AT&T Unified Communications Services*
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
AT&T Unified Communications ServicesCloud-based as a Service Communication & Collaboration Offer
Presence
Chat / IMAudio, Web,
Video Conferencing
Telephony
Messaging, UM
Collaboration
Calendar
Single User Interface
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AT&T UC Central• Mobile-centric• Single User Interface• Integrates Presence, IM, voice calling,
conferencing, messaging, collaboration• Tightly integrated with AT&T UC Voice• Supports integration with legacy telephony
solutions
AT&T UC Voice• Core IPT features & functionality,
voicemail & unified messaging• Tightly integrated with AT&T UC Central
client application• Sold “as a service” on a per-seat basis
Cloud-Based Client Application
Cloud-Based IP Telephony Component
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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Place / Receive Calls• Mid-Call Move• Single Number Reach
AT&T UC Central*A single, easy-to-use command dashboard
• Consistent UC feature set accessible across fixed & mobile devices
• A single log on to multipleUC apps
• Dashboard for visibility & control over range of UC solutions
• Seamless multi-tasking between tools & devices
Quickview
Dialer
Navigation Bar
Manage Contacts• Search• Organize• Initiate
Escalation• Email >
Presence IM > Chat > Web Conference
* Service features and availability subject to change, modification or delay
Contacts
Conference• Web, Audio,
Video• Group
Conference
View Presence Status• Availability• Preference
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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AT&T UC VoiceEasy-to-Use, High-Quality IP Telephony Service from the AT&T cloud
• AT&T solution which employs Cisco Hosted Collaboration Solution (HCS) as a core component of the service.
• SIP trunking agnostic • Rich voice capabilities • IP Phone, Video Phone & Soft Phone support• Integration with legacy TDM/IP PBX systems• Access a range of UC features • Integrated UC Service Desk with7x24x365
support
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
Cloud components can be integrated with existing on-premises and hosted capabilities, benefits include:• Preserve existing investments• Expand capacity
• Enhance functionality• Provide single point of responsibility
for integration
Interworking with Outlook, Exchange,SharePoint, Lotus Notes
Hybrid IntegrationLeveraging customers’ existing investments
Existing Centrex Site
Centrex CO
Home/Small OfficeIP Softphone
Existing PBX Site Integrated withManaged UC Service
New IP Telephony Site Large OfficePBX
VoiceGateway
Voice Gateway
FMC
UC Voice
AT&T ConnectAudio/Web/Video
Conferencing AT&T
WirelessPSTNWAN
VPN
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WAN
Mobile Network& FMC
UC Central
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
AT&T UC Services Highlights
Components• AT&T UC Central Client– Mobile and PC
• AT&T UC Voice - Cloud-based IPT– Enhanced, Standard, Basic
• Hybrid Integration
Flexible Pricing• Per-seat, per month • Choose from a variety of packages
and bundles based on user needs• Includes management, maintenance,
and upgrades • Installation and Equipment can
be one-time charge or amortized
Customer and Admin Control via AT&T Portals
• Establish new users, set feature preferences, update call control settings, submit tickets, online chat
Service Level Objectives• Availability 99.99%
• Network monitoring 24x7x365
• Geo-redundant data centers
Availability
• Available world-wide where AT&T is authorized to operate
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© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
Single Source Provider
Tailored Solutions Enabled through Vendor Agnostic, Hybrid Architecture
Mobile-Centric Design to Reach Today’s Mobile Workforce
Broad Range of Leading Voice, UCC Technologies
• AT&T can provide a complete managed services solution: - integration with UC client - voice services, transport- security- monitoring & management, - billing and care
• Customized, multi-vendor solutions utilizing AT&T UC components with certified 3rd party elements
• Available worldwide
• Ability to meet the customer where they are today
• Hybrid solutions leveraging on-premises investments: voice, email, video, user management
• Tight integration with TDM/IPT voice services and UC
• Smart transformation from TDM to IPT to UCC
• Advanced mobile UC services*
• Fixed Mobile Convergence (FMC)
• Native to the device UI / experience
• Mobile Managed Services for AT&T Mobility customers
• Supports multiple mobile carriers
• Supports multiple OSS: Blackberry, iPhone, Android, iPad, Netbook, more
* Coverage not available in all areas
AT&T UC Technology
• Voice – Integrate PC-> PSTN, TDM, IP and cloud-based voice services into single solution
• Conferencing – Integrated audio, web, video (desktop, room, immersive)
• Other leading technologies: Microsoft, Cisco, and others
• Customer control through industry leading portal
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Single Point of Responsibility
Preserve Existing
Investments
Richest Range of Communication
Capabilities
Mobile Centric
Why AT&T UC Services?Single Source For UC as a Service Customized to Unique Needs
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
Thank You!
22 © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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Back-up
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
PSTN
AT&T UC Services Topology
Presence
IM
UCS UM / VM
UC Complex
PublicInternet
MobileNetwork
AVPNMPLS
PSTN
SIP
Remote Office, Home Office
AT&T UC Node
PC ClientAT&T Mobile UC Client
Existing PBX
IP PhonesPC Client
Customer Site (TDM)
PC Client
Customer Site (IP Flexible Reach)
SBC
DBE
DBE
SBC
SBC
CE
VGW
IP Phones
Voice GatewayWith TDM for PSTN access
VGW ProvidesPBX IntegrationWith AT&T UC
VGW with IP Flexible Reach, PSTN access
VGW Provides Phone Survivability if UC Node Connection is down
IP Flexible Reach Delivered to UC Node
UCS Provides Call control to IP Phone and VGW
UM/VMProvides Unified Messaging Voicemail
MIS, PNT
Integration with NBFMC and UC Client providing Presence, IM
UC Complex Provides Presence, IM Remote call control
UCC-IRCE
LAN
LAN
AVPNMPLS
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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AT&T Global Converged Network
• Geographically deployed for low latency & increased availability and performance
• SIP-enabled end-to-end with the advantages of on-net
• Security to and through the network, with QOS
• Redundancy, resiliency & reliability built-in• IMS-based state of the art technology
• Significant multi-year investment
Customer site
Customer site
US Nodes
VoIP
Connect
ATS
UC
London Nodes
VoIP
Connect
Amsterdam Node
VoIP
Connect
ATS
UC
Hong Kong Node
ATS
Shanghai Node
Connect
Tokyo Node
VoIP
ConnectSingapore Node
VoIP
Connect
UC
A single unified platform for UC and application services infrastructure
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
Why AT&T UC Voice?
26 © 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
Single Pointof Responsibility
Planning, implementation, delivery & ongoing support
Preserve ExistingInvestments
Tailored solutions enabled through vendor agnostic, hybrid architecture
Grow and adapt as you need with “per seat” consumption
Flexible
Long-standing history and heritage providing voice services, security, reliability
Carrier Grade Quality
Easy upgrade path to tightly integrated UC Services
Integrate with the AT&T UC Central client to expand your UC benefits
Mobile Integration
Expand your reach with a rich mobile experience; single number reach, single voice mailbox
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
AT&T UC Services Highlights
Components• AT&T UC Central Client– Mobile and PC
• AT&T UC Voice - Cloud-based IPT– Enhanced, Standard, Basic
• Hybrid Integration
Flexible Pricing• Per-seat, per month • Choose from a variety of packages
and bundles based on user needs• Includes management, maintenance,
and upgrades • Installation and Equipment can
be one-time charge or amortized
Customer and Admin Control via AT&T Portals
• Establish new users, set feature preferences, update call control settings, submit tickets, online chat
Service Level Objectives• Availability 99.99%
• Network monitoring 24x7x365
• Geo-redundant data centers
Availability
• Available world-wide where AT&T is authorized to operate
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© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
AT&T UC Voice Device and IP Phone Options
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UC Voice Color Display Phones, Video Phones & Tablet DevicesCisco 7965 G
6 LineCisco 7975 G
8 LineCisco 7916
Expansion Module 24 linesCisco 7916
Expansion Module 48 linesCisco 7945 G
2 LineCisco 9951/9971
Video
Cisco CIUSVideo/3G/WIFI
UC Voice Gray Scale Display PhonesCisco 7937 Conference UnitCisco 7915
Expansion Module 24 linesCisco 7915
Expansion Module 48 linesCisco 7962 G
6 LineCisco 7942 G
2 Line
UC Voice Basic IP Phones Cisco 7911
1 Line, No DisplayCisco 6941
2 linesCisco 6961
12 LinesCisco 6901
1 Line, Wall MountCisco 6921
1 Line
(**7916 requires 7975,7965 phone set)
(**7915 requires 7962, phone set)
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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Mobile Devices Easily Utilize UC Functionality Anytime, Any Place
• Primary UC device design
• Presence, IM, Meetings, Conferencing, Shared Calendars, Message Dashboard)
• Location-aware services & polices (future)
Full UC Functionality
• Integrated into the operation of your phone experience
– e.g. IM, Meet, Conference directly from the device’s native dialing, contacts capabilities
Integrated with the Device
• Single Number Reach
• Simultaneous Chat –PC/Mobile
• Mid Call Move
• View Active Sessions (PC/Mobile) together
• PBX Features on device
• Intelligent Call Routing (e.g. presence, routing policies)
• Discounted rating plans
Virtually Anytime,Anywhere Accessibility
Support for Multiple MobileCarriers / Operating Systems: BlackBerry, iPhone, Android and more…
Customer Apps Integration:
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
AT&T UC Voice Package
• Corporate Phone Directory• Caller ID (CLID)• Music on Hold• Call Pick-up
• Call Forwarding • Call Transfer• Call Park
• DND (do not disturb)• Redial• Call History, Missed Calls,
Received Calls, Placed Calls• Extension Mobility • Meet-me Conference• Analog Device Support • Add-Hoc Conference• Single number reach
• Intercom • Barge• Immediate Divert to Voice Mail
• System Speed Dials• End User Portal• Auto Call Back• Abbreviated Dialing
• 911 Call Routing • Voice Mail• Unified Messaging • Attendant Console Support
(7914, 7915, 7916)• Point to Point Video Call
(requires camera or video phone)
Basic Features (highlighted in orange)
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© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
AT&T UC Voice Package
• Corporate Phone Directory• Caller ID (CLID)• Music on Hold• Call Pick-up
• Call Forwarding • Call Transfer• Call Park
• DND (do not disturb)• Redial• Call History, Missed Calls,
Received Calls, Placed Calls• Extension Mobility • Meet-me Conference• Add-Hoc Conference• Single number reach
• Intercom • Barge• Immediate Divert to Voice Mail
• System Speed Dials• End User Portal• Auto Call Back• Abbreviated Dialing
• 911 Call Routing • Voice Mail (optional)• Unified Messaging (optional)• Analog Device Support • Attendant Console Support
(7914, 7915, 7916)• Point to Point Video Call
(requires camera or video phone)
Standard Features (highlighted in blue)
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© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
AT&T UC Voice Package
• Corporate Phone Directory• Caller ID (CLID)• Music on Hold• Call Pick-up
• Call Forwarding • Call Transfer• Call Park
• DND (do not disturb)• Redial• Call History, Missed Calls,
Received Calls, Placed Calls• Extension Mobility • Meet-me Conference• Add-Hoc Conference• Single number reach
• Intercom • Barge• Immediate Divert to Voice Mail
• System Speed Dials• End User Portal• Auto Call Back• Abbreviated Dialing
• 911 Call Routing • Voice Mail• Unified Messaging • Attendant Console Support
(7914, 7915, 7916)• Point to Point Video Call
(requires camera or video phone)• Analog Device Support
Enhanced Features (highlighted in green)
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© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
Common tooling enables better customer service and improved leverage of resources across entire service base.
AT&T UC Integrated Service Desk (ISD)Integrated and holistic UC approach to customer support. Offering Tier 1-4 levels of support
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Integrated “Service Desk”• Primary interface for all UC support questions• Universal agents have robust tools to see entire
customer environment and status• Access UC support via phone, web, or chat• Self care option via UC Client, user and admin web
portals
Specialized expertise aligned by Customer and Application
Centralized and integrated process management
Scaled Centers of Excellence managing service components
UC
Nod
e &
Fiel
d Sv
cs
Tran
spor
t
Net
wor
k
Secu
rity
/ Fi
rew
all
Appl
icati
ons
Stor
age
Back
up
Incident Management
Process & Metrics
High Touch Zone – Customer and App specific
UC Voice UC Central Applications
Customer admin
Service Desk Tier 1-4 Support
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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UC Voice End User Portal Provides end user with self-care capabilities
End User Portal Capabilities• Password reset (VM & User Portal)• Personal Directory (MACD) • Remote configuration of DND, Call
Forwarding, Voicemail• Single Number Reach (SNR) call definitions
based on time of day, CLID • On line feature documentation
© 2011 AT&T Intellectual Property. All rights reserved. AT&T, the AT&T logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks contained herein are the property of their respective owners.
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Future Optional UC Voice Administrative Portal* Provides Telecom Administrators with access, control, and end user self-care
Admin Portal Capabilities• Password reset (VM & User Portal,
IP Phone)• Administer changes to existing user
information • Phone number assignment • Activate and deactivate existing user devices
and features • Remote configuration of DND, Call
Forwarding, Voicemail• Single Number Reach (SNR) call definitions
based on time of day, CLID • On line feature documentation • View device status and device details (MAC
address, IP, Phone model)• UC Voice asset management
* Features and availability subject to change, modification or delay