©© 2012 sap ag. all rights reserved. scenario/processes order-to-cash (project-based services)...
TRANSCRIPT
©© 2012 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Project-Based Services)Scenario Overview
Creating Sales Quotes
Creating Sales Orders
Planning Projects
Executing Projects
Creating Project Invoice Requests
Creating Customer Invoices
Processing Receivables and Payments
Closing Projects
Scenario Explorer
Open LegendScenario Description
The following business roles are involved in this scenario:
The Order-to-Cash (Project-Based Services) business scenario is used to manage the complete end-to-end process of selling project-based services to customers. This scenario integrates sales quotes and sales orders with project management allowing you to create customer invoices for time and expenses recorded against a customer project. Invoices can be created on a time and materials basis, a fixed-price basis, or a combination of both. After the customer invoice has been issued, customer payments can be monitored. This scenario also supports the analysis of project profitability based on project costs and revenues.
Click process chevrons for details
Procure-to-Pay (Services)
Procure-to-Pay (Non-Stock)
Time and Labor Management: Recording Employee Times
Expense Reimbursement
Financial Closing
Marketing-to- Opportunity
Project Manager
Accounts Receivable AccountantBilling Clerk
Sales Representative
Business Value
Scenario Flow
+ Further Information
©© 2012 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Project-Based Services)Scenario Overview
Scenario Explorer
Open LegendScenario Description
The following business roles are involved in this scenario:
The Order-to-Cash (Project-Based Services) business scenario is used to manage the complete end-to-end process of selling project-based services to customers. This scenario integrates sales quotes and sales orders with project management allowing you to create customer invoices for time and expenses recorded against a customer project. Invoices can be created on a time and materials basis, a fixed-price basis, or a combination of both. After the customer invoice has been issued, customer payments can be monitored. This scenario also supports the analysis of project profitability based on project costs and revenues.
Click process chevrons for details
Financial Closing
Marketing-to- Opportunity
Project Manager
Accounts Receivable AccountantBilling Clerk
Sales Representative
<Role Name><Role Name> <Role Name>
Legend
Process mainly driven by the user
Process mainly driven by the system
Manual process not supported by the system
Process that communicates with third-party software (mouse-over for details)
Process with relevance to Financials
Related scenario
Info button with more information
Close Legend
i
Creating Sales Quotes
Creating Sales Orders
Planning Projects
Executing Projects
Creating Project Invoice Requests
Creating Customer Invoices
Processing Receivables and Payments
Closing Projects
Procure-to-Pay (Services)
Procure-to-Pay (Non-Stock)
Time and Labor Management: Recording Employee Times
Expense Reimbursement
Business Value
Scenario Flow
+ Further Information
©© 2012 SAP AG. All rights reserved.
Order-to-Cash (Project-Based Services)Process Details: Creating Sales Quotes
Scenario Explorer
Process Description
The Creating Sales Quotes business process enables you to create a sales quote with fixed terms and price conditions, in case a customer requests an offer for products or services. The sales quote can also be generated out of an opportunity or lead. You enter the necessary details into the sales quote such as the account, the products or services, optional the requested data in case product availability should be checked. Additional free text as further customer information can be entered as well. The cost of sales can be determined using product valuation, which enables you to evaluate the profitability of the sales quote. Price and discount adjustments can be made in the sales quote. After the sales quote has been created it needs to be submitted to the customer. A sales quote form will then be send to the customer depending on the output settings.
Further Information
Click process chevrons for details
Creating Sales Orders
Planning Projects
Executing Projects
Creating Project Invoice Requests
Creating Customer Invoices
Processing Receivables and Payments
Closing Projects
Creating Sales Quotes
Approve sales quote
Create sales quote
i i
X
Performed bySales Representative
In the Work CenterNew Business
Scenario/Processes
Business Value
Scenario Flow
+ Further InformationSee alsoSales Order Quick Guide
©© 2012 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Project-Based Services) Process Details: Creating Sales Orders
Scenario Explorer
Process Description
Click process chevrons for details
The Creating Sales Orders business process enables you to create a sales order with fixed terms and price conditions when a customer orders products or services. The order can be created on the basis of a quote, copying all conditions from the quote to the order or you enter the necessary details in the order such as the account, the products or services, the requested date , and customer information as additional text. The product availability is checked, and the system informs you of availability. The system can determine the cost of sales using product valuation, enabling you to evaluate the profitability of the order. After creating the order, you release it to logistics. An order confirmation form can be sent to the customer, depending on the output settings. The sales order can also be generated automatically through business-to-business communication.
Planning Projects
Executing Projects
Creating Project Invoice Requests
Creating Customer Invoices
Processing Receivables and Payments
Closing Projects
Creating Sales Orders
Approve a sales order
Create a sales order
X
i i
Creating Sales Quotes
Further Information
Performed bySales Representative
In the Work CenterSales Orders
Business Value
Scenario Flow
+ Further InformationSee alsoSales Order Quick Guide
©© 2012 SAP AG. All rights reserved.
Order-to-Cash (Project-Based Services) Process Details: Planning Project
Scenario Explorer
Process Description
The Planning Projects business process enables you to create, plan, and structure your project, as well as your project team setup and staffing.
This step can also be performed before the creation of the sales quote or sales order, so you can use the project for the calculation of sales quotes and sales orders.
Click process chevrons for details
Planning Projects
Release project
Create baselinePlan projectCreate
project
iiii
X
…Creating Sales Quotes
Creating Sales Orders
Executing Projects
Creating Project Invoice Requests
Creating Customer Invoices
Further Information
Performed byProject Manager
In the Work CenterProject Management
Scenario/Processes
Business Value
Scenario Flow
+ Further InformationSee also Creating Projects Projects Quick Guide
©© 2012 SAP AG. All rights reserved.
Order-to-Cash (Project-Based Services) Process Details: Executing Project
Scenario Explorer
Process Description
The Executing Projects business process includes the project release with baseline creation, refinement of the project plan, team setup, and staffing.
Click process chevrons for details
Executing Projects
Order time-based services
Perform project workPlan project
Revise project planning
iiii
X
…Creating Sales Orders
Planning Projects
Creating Sales Quotes
Creating Project Invoice Requests
Creating Customer Invoices
Further Information
Performed byProject Manager, Project Team Member
In the Work CenterProject Management
Scenario/Processes
Business Value
Scenario Flow
+ Further Information See also Time Recording Quick Guide
©© 2012 SAP AG. All rights reserved.
Order-to-Cash (Project-Based Services) Process Details: Creating Invoice Requests
Scenario Explorer
Process Description
The Creating Project Invoice Requests business process enables you to create an invoice request for project-related time and expenses and release the invoice request to customer invoicing.
Click process chevrons for details
Creating Project Invoice Requests
Release project invoice request
Create project invoice request
i i
X
Creating Sales Orders
Planning Projects
Creating Sales Quotes
Executing Projects
Creating Customer Invoices
Processing Receivables and Payments
Closing Projects
Further Information
Performed byBilling Clerk
In the Work CenterCustomer Invoicing
Scenario/Processes
Business Value
Scenario Flow
+ Further Information See alsoCreate a Project Invoice Request for a Customer Project
©© 2012 SAP AG. All rights reserved.
Order-to-Cash (Project-Based Services) Process Details: Creating Customer Invoices
Scenario Explorer
Process Description
Click process chevrons for details
Creating Customer Invoices
Release invoice
Transfer invoice requests
i
X
In the Creating Customer Invoices business process, the system creates invoice requests automatically after services have been performed or products delivered. You must transfer these requests to an invoice which is sent to the customer and passed to Cash Flow Management. You can do this manually or with an invoice run. It is possible to combine several requests into one invoice or split them into several invoices.
i
Creating Sales Orders
Planning Projects
Creating Sales Quotes
Executing Projects
Creating Project Invoice Requests
Processing Receivables and Payments
Closing Projects
Further Information
Performed byBilling Clerk
In the Work CenterCustomer Invoicing
Scenario/Processes
Business Value
Scenario Flow
+ Further Information See alsoCustomer Invoice Processing
©© 2012 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Project-Based Services) Process Details: Processing Receivables and Payments
Scenario Explorer
Process Description
The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. It is also possible to upload credit card statements to pre-confirm payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared.
Click process chevrons for details
Processing Externally-Initiated Payments by Incoming Bank Transfer
Clear a payment
Allocate a payment
Process a bank statement
Enter a remittance advice
iiii
X
Click here to display process variants
…Planning Projects
Executing Projects
Creating Project Invoice Requests
Creating Customer Invoices
Closing Projects
Further Information
Performed byAccounts Receivable Accountant
In the Work CenterReceivables
Business Value
Scenario Flow
+ Further Information See alsoClear an Incoming Payment Manually
©© 2012 SAP AG. All rights reserved.
Order-to-Cash (Project-Based Services) Process Details: Processing Receivables and Payments
Scenario Explorer
Process Description
The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. It is also possible to upload credit card statements to pre-confirm payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared.
Click process chevrons for details
The system receives information about the processed payments in a bank statement, lockbox, or bank advice, and allocates them to the appropriate process or matches them against the payments created in the system.If allocation is not possible, the accountant has to process it manually in a system-generated task.
X
Processing Externally-Initiated Payments by Incoming Bank Transfer
Clear a payment
Allocate a payment
Process a bank statement
Enter a remittance advice
iiii
X
Click here to display process variants
…Planning Projects
Executing Projects
Creating Project Invoice Requests
Creating Customer Invoices
Closing Projects
Further Information
Performed byAccounts Receivable Accountant
In the Work CenterReceivables
Scenario/Processes
Business Value
Scenario Flow
+ Further Information See also Allocate a Payment Manually
©© 2012 SAP AG. All rights reserved.
Scenario/Processes
Order-to-Cash (Project-Based Services) Process Details: Processing Receivables and Payments
Scenario Explorer
Process Description
The Processing Receivables and Payments business process enables the processing of incoming payments, initiated either internally by your company or externally by your customers. The process uses country-specific payment methods.
Payments can be made manually, or automatically via a payment run in which the system proposes open items for payment. You then release the payments and the system posts them to accounting. You create the payment medium, either manually or as part of an automatic run, using files for direct debit or credit card payments. It is also possible to upload credit card statements to pre-confirm payments. When the payments are credited to the company's bank account, the bank statement is entered in the system, either uploaded electronically or entered manually, before being confirmed. If payments are initiated externally by the customer, the bank statement provides notification of payment. The payments are matched in the system to the open invoices before being cleared.
Click process chevrons for details
Processing Externally-Initiated Payments by Incoming Bank Transfer
Clear a payment
Allocate a payment
Process a bank statement
Enter a remittance advice
iiii
X
Click here to hide process variants
…Planning Projects
Executing Projects
Creating Project Invoice Requests
Creating Customer Invoices
Closing Projects
Further Information
Performed byAccounts Receivable Accountant
In the Work CenterReceivables
Processing Externally-Initiated Payments by Incoming Check
Processing Externally-Initiated Payments by Incoming Check with Lockbox
Processing Externally-Initiated Payments by Multiple Incoming Checks
Processing Incoming Payments by Bill of Exchange
Processing Incoming Payments with Petty Cash
Processing Internally-Initiated Payments by Credit Card
Processing Internally-Initiated Payments by Direct Debit
Processing Receivables and Payments with Accounts Maintenance
ii
i
i
i
i
i
i
Business Value
Scenario Flow
+ Further Information See also Allocate a Payment Manually
©© 2012 SAP AG. All rights reserved.
Order-to-Cash (Project-Based Services) Process Details: Closing Project
Scenario Explorer
Process Description
The Closing Projects business process enables you to close the project once it is completed.
Click process chevrons for details
Closing Projects
Close project
X
i
Creating Sales Orders
Creating Sales Quotes
Planning Projects
Executing Projects
Creating Project Invoice Requests
Creating Customer Invoices
Processing Receivables and Payments
Further Information
Performed byProject Manager
In the Work CenterProject Management
Scenario/Processes
Business Value
Scenario Flow
+ Further InformationSee alsoClosing Cockpit Quick GuideYear-end Closing
©© 2012 SAP AG. All rights reserved.
SettleManage
Manage Project
Dispatch and Schedule Engagement
Create InvoiceCollect Payment
Post to Ledger
Order-to-Cash (Project-Based Services)Business Value
Scenario Explorer
Overview
This scenario integrates customer relationship management, project management, and service delivery with financial and management accounting to enable midsize companies to sell professional services. It also provides project life-cycle capabilities to help manage and deliver services.
SAP Business ByDesign supports the entire order-to-cash scenario – from order management, project management, and time and expense recordings through to the settlement of invoices.
You can boost speed to revenue, decrease the cost of selling and delivering services, and improve customer satisfaction by delivering on time and on
Provides integrated business scenarios for customers focusing on professional services from order capturing, engagement execution to financial and project accounting
Project life-cycle provides a holistic view on projects, from project planning and execution to project billing, project controlling, including powerful analytics
Integrated resources for estimating job time requirements and labor cost as well as planning optimal service routes. Expense items can be tracked and invoiced within quotes and sales orders
Boost sales through sales of third-party services including procurement and financial integration of third-party costs
Supports project billing and revenue management, either T&E or fixed-price billingGives accurate information on already billed and unbilled time and expenses Scalable process for revenue recognition supporting different accounting principles Built-in analytics and reporting provides an accurate view of point-in-time project cost
and revenues, which leads to more profitable business
Key Benefits
Fulfill
Perform Services
Create Time & Expense Confirmations
Order
Create Opportunity
Create Sales Quote
Create Sales Order
Business Value
Scenario/Processes
Scenario Flow
+ Further Information
©© 2012 SAP AG. All rights reserved.
Order-to-Cash (Project-Based Services)Scenario Flow
Legend
Scenario Explorer
Planning Projects
Executing Projects
Procure-to-Pay (Services)
Procure-to-Pay (Non-Stock)
Expense Reimbursement
Financial Closing
Creating Customer Invoices
Creating Project Invoice Requests
Closing Projects
Processing Receivables and Payments
Creating Sales Quotes
Creating Sales Orders
Marketing-to-Opportunity
Time and Labor Management: Recording Employee Times
New BusinessSales Orders
Project Management
Customer Invoicing
Receivables Project Management
Work center in which process is performed
Business document flow
Related scenarios
Process mainly driven by the user
Process related to Financials
Work center
Business Value
Scenario/Processes
Scenario Flow
+ Further Information
©© 2012 SAP AG. All rights reserved.
Order-to-Cash (Project-Based Services)Further Information
Scenario Explorer
ForumGet in touch with experts to discuss your specific requirements. To enter the community, click here.*
More DetailsSAP provides a complete product documentation, covering all aspects of the business scenario. For more details, click here.
Self-Enablement SystemsIf you want to try out the business scenario, click here.*
WIKIIn addition to the product documentation, SAP provides Wikis that describe additional aspects of SAP Business ByDesign. To access the WIKI, click here.*
Do you want to try it out? Do you need more information? Do you want to discuss with others?
VV
* Note that to access the links above you need to have a user in SAP Business Center. If you cannot access the page directly and if you are using Microsoft Internet Explorer®, please check http://support.microsoft.com/kb/890474.
Further Information
Business Value
Scenario/Processes
+
Scenario Flow