© 2014 servicenow all rights reserved...
TRANSCRIPT
© 2014 ServiceNow All Rights Reserved 17
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Transform IT
Transform the Business
© 2014 ServiceNow All Rights Reserved 20
IT Service Model
Service Experience
Service Analytics
Service Delivery
Service Assurance
Service Taxonomy REQUESTER PROVIDER
Internal Providers
Legal Finance Human
Resources
Information Technology Customer
Support Marketing Facilities
Enterprise Service Management
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DEFINED SERVICES
SERVICE CATALOG
SEARCH KNOWLEDGE
COLLABORATE
SERVICE CATALOG
SEARCH KNOWLEDGE
COLLABORATE
REQUESTER PROVIDER
Executives
SERVICE RECORD
> HELP
> ORDER
> CHANGE
> INFO
SERVICE-ORIENTED WORKFLOW
REPORTING & ANALYTICS
ASSIGN &
TRACK WORK
UPDATE
SERVICE STATUS
KPI
DASHBOARDS
BUSINESS
DASHBOARDS
MONITORING & MITIGATION
ANALYZE EVENT
CREATE ALERT
Enterprise Service Management
APPROVALS &
NOTIFICATIONS
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Transforming Service Management into an Enterprise Discipline
IT Service Automation
Facilities Service Automation
Service Automation
HR Service Automation
Built by ServiceNow Built by Customer or Partner
Any enterprise service or anything that requires a service model
Built by ServiceNow Built by ServiceNow
Enterprise Service Management
Enter Service Domains Here
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Highly accessible and intuitive forms
Request or case categorization
Assignment groups and fulfillers
Request or case status
Request or case description
Approvals, notifications, escalations
Comments and work notes
Work time and labor rates
Service levels
Elements for Managing Enterprise Service
IT service management best practices ARE enterprise service management best practices
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ServiceNow – Service Automation Platform
Single Architecture Shared Resources Single Data Model Custom App Dev
SERVICE AUTOMATION PLATFORM
Field Svc HR
SERVICE MANAGEMENT
Asset Change Catalog CMDB Incident Problem Release Pass Reset Facilities
BUSINESS MANAGEMENT
Analytics Governance
Cost Project Vendor Demand Resource
Service Providers Departments
APPLICATION DEVELOPMENT
‘Citizen’ Creators
Professional Creators
SDLC App Creator
OPERATIONS MANAGEMENT
Cloud Mgmt Orchestration Discovery Config Auto Service Creator Event Svc Map
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Our customers deliver enterprise service management with
custom applications
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Contract Management Time Card Management
Facilities Management HR
Management
Insurance Claim Tracking
Lab Mouse Reports
Game/Venue Issue Management
Postal Equipment Management
PO Reconciliation
Document Workflow
Truck Maintenance Field Safety
Incident Response
IP Address Management
Customer Feedback Management
Accounts Payable
Gift Card Management Invoice Management Pig Lifecycle
Management
Why ServiceNow for Custom App Development?
Fast
Features
Familiar
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LEGAL
The Backbone of the Modern Enterprise
FINANCE HUMAN
RESOURCES
INFORMATION
TECHNOLOGY
CUSTOMER
SUPPORT MARKETING FACILITIES
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The Future of Enterprise IT
IT Cloud Line-of-Business
Infrastructure Applications ?
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The Future of IT – and Enterprise Services
Work Better Define, optimize
workflow
Less dependent on institutional knowledge, more dynamic work force
Do More Dis-intermediate
process
Automated, lights out, high speed service transactions
Peak Perform Accountability from all angles
Auditable measurement, reporting and intelligence
Revolutionize High-impact service
experience
Reduce friction, innovate and create more value
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Any Questions?
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Thank You