techsupport.lausd...• self service, self help and self support pages will be available from one...

http://techsupport.lausd.net


• Special thanks to Tony Tortorice, LAUSD CIO for personally paying for today’s refreshments.

• Door prize raffle at the end of the meeting.


•MOTOROLA Q

•E-MAIL SYNC SETUP

•STEP BY STEP GUIDE


• Fully charge the phone

• Turn on the device by holding down on the red off button. It will take 15-20 seconds for the device to boot up

• Once the device is turned on it will display your default home screen


• Press the dot button under the START icon. This will open up all the applications you have on your device

• Navigate to the Active Sync* icon and enter by pushing down on the middle section of the navigation tool.

*Active Sync Icon


• Press the dot button under the Menu option

• Scroll to add a server

• Input the LAUSD server address: ( Mail.lausd.net)


• Scroll down to the next field

• Make sure there is a check marked in the box next to “This server requires an encrypted (SSL) connection”

• Press Next


• Input your user name (Single sign on name, do not enter lausd.net)

• Input your password (Single sign on password)

• Input your domain. (lausd.net)


• If numeric values are used in the password the shift key must be pressed each time a numeric value is entered

• Check the save password box. (This box is just under domain information.)


• Press Next

• Check the boxes that you want to synchronize (Contacts, Calendar, E-Mail, Tasks)

• Press Finish


SYNCING• Press the Sync button. This will start

syncing your email, calendar, contacts and task to the device. This may take several minutes

• You will now be asked to choose a text message path. Choose Vtext


• You will now be asked to choose a schedule for syncing. (It is recommended you choose “as items arrive”)

• Check the box to “Send outgoing items immediately”

• Press done• Press the sync button again and you are

up and running


IntroductionThe ITD Service Desk is in the process of remodeling its Technical Support site:• Self Service, Self Help and Self Support pages will be available from

one location.• Vendor pages for available for District and public information for

Microsoft, Apple, Gateway, and others• Status of District systems will also be available• Your help is needed!• Attempts to replace or supplements services that are being cutback

or eliminated due to budget cuts• Development site is available temporarily at

http://techsupport.lausd.net/index2• Will replace items at http://techsupport.lausd.net/selfservice

http://techsupport.lausd.net/index2

http://techsupport.lausd.net/selfservice


New Home Page


Service RequestsTwo options for placing your service request:

• Customer Self-Service (CSS)• Computer or other hardware repairs• Telephone repairs

• ITD Service Desk (by phone)• Troubleshooting by phone• Password Reset (we do recommend SSO Console – a.k.a. Jim


Self-HelpPages you can use to help yourself:

• Reset Forgotten Password• Been away for a long time• Must have password hint set

• Password and Profile Change• Reset your own password, set a password hint, update your

profile for Global Address List in Outlook\Exchange• Avoid long wait at ITD Service Desk

• System Status (coming soon)• Check the condition of major District systems

• Service Catalog• Services that ITD Provides

• LAUSDnet Dial-up • Instructions to setup dial-up networking on your PC


Self-SupportResources you can use to find your own answers:

• EMAIL Setup• POP and Exchange Instructions• Other helpful documents for email usage and maintenance

• Microsoft• OS Support• Office Products (including versions for MacOS)

• Apple OS• One stop source for Apple OS users. Will include email, Office,

and other items in one convenient location• Anti-Virus

• Download current supported versions, including install instructions (working on one-button install)

• Will also have other information, such as links to Symantec site for virus warnings, tips, etc.


HardwareHardware vendor information:

• Computer hardware vendors• Apple, Arey Jones, Dell, Gateway, HP, IBM, Lenovo, Lexmark • Information provided by hardware vendors – Recalls, helpful

hints, etc.• Will include information on where to find serial #’s

• Other• Telephones (desk and cellphones) including voice mail• PA Systems


Quick LinksFrequently used pages:

• Customer Self-Service• Documentation now inside the CSS system – Link goes directly

to login page• Other Service Pages

• Will other sites that contain information on how to obtain services for areas not directly supported by the Service Desk (i.e. Telephone Service Request – TSR – form for installations, etc. of telecommunication equipment

• New Employee Start Here• Place to orientate new employees • How to activate your account (or troubleshoot if you can’t self-

activate• What to do if you are leaving the District


How Can I Help?Need feedback and beta-testers:

• Review this site and provide your feedback on the new pages and features

• Volunteer to test and review new items• Email to: [email protected]

techsupport.lausd...• self service, self help and self support pages will be available from one...

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